2024A-05808-CHC-ROC Notice of Hearing and Packet MAILED
2024A-05808-CHC-ROC · Registrar of Contractors · 2024-11-26
REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA
Richard Busch , Case No. 2024-05808
COMPLAINANT, Docket No. 2024A-05808-CHC-ROC
v. NOTICE OF HEARING ON CONTESTED CASE Pro Power Painting And Restoration LLC License No. ROC 315211,
RESPONDENT.
This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).
HEARING INFORMATION The hearing is set for:
January 7, 2025 1:00 PM Nicole Robinson Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.
If you have requested to appear in-person at the hearing, the hearing will
be held at 1740 W Adams Street, Phoenix, AZ 85007.
You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be
prepared to present evidence, including witness testimony and documents, in support of your case.
STATEMENT OF LEGAL AUTHORITY AND JURISDICTION
The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,
Chapter 6, Article 10. A.R.S. § 32-1156.
The statutes and rules governing the hearing can be found at: Arizona Revised
Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.
PARTICULAR ARIZONA STATUTES AND RULES INVOLVED
The statutes and rules the Respondent is alleged to have violated are cited in the
complaint and citation, which were served on the Respondent on October 30, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED
The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(A) Charge: 2 A.R.S. § 32-1154(A)(22)
THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will
be a party to the hearing.
Respondent and Complainant, as the parties to the hearing, will present evidence and
argument to the administrative law judge.
The Registrar’s assigned investigator will appear as a witness at the hearing. RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney.
A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented
by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-
1156(B).
CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.
HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092
to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.
REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE
The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.
HEARING PACKET
In the interests of administrative efficiency, the Registrar compiles and discloses
certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.
SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS
The parties to the hearing must be prepared to present evidence in support of their
case. If a party wants to obtain testimony from a witness or documents not in the party’s
possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a
subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.
DISCLOSURE STATEMENT
At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf
CHANGING THE HEARING DATE
The date of the hearing may only be advanced or delayed on the agreement of the
parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may
be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com
If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of
extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).
RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed
Complaints – Resolved/Settled/Withdrawn.”
Dated November 26, 2024.
By: /s/ Erika Hoskin Erika Hoskin Legal Assistant II Legal Department Arizona Registrar of Contractors
Copy mailed via USPS First Class mail November 26, 2024 to:
Respondent(s) Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant(s) Richard Busch 1851 Cabana Dr. Lake Havasu City, AZ 86404
Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar
Case No. 2024-05808 /
Hearing Packet FAQ What is the The Hearing Packet is a packet of certain documents collected or Hearing Packet? issued by the Registrar over the course of its investigation. Who gets the The Hearing Packet is assembled and distributed to all parties and Hearing Packet? to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing. What types of The Registrar prepares a Hearing Packet for Complainant-Handled cases does the Cases and No-Pay Cases. Note: If the Docket Number on the Registrar prepare a Notice of Hearing contains a “CHC” or “NPC”, your case is a Hearing Packet for? Complainant-Handled Case or a No-Pay Case. What is in the The Hearing Packet contains essential case-specific documents and Hearing Packet? at a minimum will include the following documents: ● Original complaint; ● Citation; and ● Answer. The Hearing Packet will also contain the following documents (if applicable): ● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos. What if there are If there is any evidence you submitted to the Registrar that are not documents missing included in the Hearing Packet it is your responsibility to introduce from the Hearing that evidence at the administrative hearing. Note: The Packet? administrative law judge assigned to your case does not have access to the entire Registrar record.
If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to: ● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ
How do I disclose You must properly disclose any and all documents and witnesses evidence I intend to you intend to use at your hearing according to the Registrar’s use at a Hearing? Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118. A sample prehearing disclosure form and instructions are provided to the parties by the Registrar. How do I obtain If you previously submitted documents to the Registrar and need a documents I copy of these documents, please contact the Registrar’s Legal previously submitted Department or submit a public records request at to the Registrar? https://roc.force.com/AZRoc/s/roc-public-request.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ
RE: Complaint No. 2024-05808 ADDENDUM from complainant Richard Busch for property located at: 1851 Cabana Drive Lake Havasu City, AZ. 86404 Front of House – Upper Garage 1. Front Eaves - No preparation. Visible cracks in wood lacking caulk and lacking paint in several areas. Previous color also appears to be bleeding through dark color.
2. Trim boards – No preparation. There are visible holes and cracks lacking caulk and paint.
3. Peak of front trim boards – obvious gaps – no preparation. Old paint bleeding through and paint has already begun to peel.
4. Right front trim board – no preparation. Holes not filled with caulk. Lacking paint, old Paint bleeding through.
5. Right front flashing. Lacking paint. Metal is visible.
6. Left corner connecting upper and lower garages. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair.
7. Crack to the top right (above) upper garage door. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair.
8. Right Corner of garage door opening – Visible cracking. Appears to be lacking paint.
9. Metal flashing below wrought iron on upper garage and at roof line. Lacking paint.
10. Steel Doors = Obvious over spray.
11. Base of garage opening – appears to be lacking paint.
12. Planter wall (right of steps) shows crack and appears to be lacking paint.
13. Front planter (interior walls) – Appears to be lacking paint Front – Front East 14. Rail – Paint runs, bubbling, uneven paint.
15. Base of rail. – Base plate – lacks paint. Old color showing through.
16. East wall – uneven painting – appears like a large uneven blotch of paint.
17. Trim boards (running above patio pillar)– No preparation. Several cracks and gaps and holes.
18. Missing caulking and paint.
19. Trim wood inside front patio – No preparation. Visible nail holes, cracks & Gaps, lacks caulking and paint.
20. Metal flashing at roof line – obvious scratches not painted.
21. Front walls at the corners (Where trash cans are housed) – Appear to be lacking paint. Front of Porch: 22. Lacking paint at base of structure near rocks.
23. Outside wall of (RIGHT) planter box – Missing paint in cracks.
24. Trim Boards above patio – No preparation. Visible gaps and cracks. No caulking was applied to prep wood and fill gaps.
25. Flashing at roofline – Appears to be lacking paint.
26. Inside corners of patio – Paint is uneven. Seem to be lacking in paint.
27. New patio doors. - Drip lines and paint on door frame.
28. New windows – Drip lines and paint on door frame.
29. Trim boards & Eaves inside patio – No preparation. Several cracks and gaps and holes. Missing caulking and paint.
30. New electrical outlet covers – Obvious overspray.
31. Hole near exterior gate was filled with caulk after the fact and repair was not repainted.
32. Base of patio wall – Appears to be lacking paint.
33. Right side of door/ gate opening – Appears to be lacking paint.
34. Dripping on concrete patio. Side East 35. Trim Boards – No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk and also lack paint. Paint already bubbling and ready to peel.
36. Eaves – No Preparation. Visible gaps and cracks and nail holes. No caulk was applied and appears to be lacking paint.
37. Flashing at roof line – Appears to be lacking paint.
38. Exterior patio door opening – visible cracks on interior. Appears to be lacking paint.
39. East wall at eave line – appears to be lacking in paint.
House Rear East 40. Corner next to filler valve – Appears uneven and lacking in paint.
41. Wall near filler valve – Paint appears uneven and lacking in paint.
42. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Paint already bubbling and ready to peel.
43. Metal Flashing – appears to be lacking paint.
44. Trim boards under flashing – lacking / uneven paint.
45. Eaves – Appear to be lacking in paint House Rear 46. Trim Boards (Outside patio) – No Preparation. Visible gaps and cracks. Nail holes are not filled with caulk. Also appears to be lacking paint.
47. Eaves - – No Preparation. Visible gaps and cracks are not filled with caulk. Also appears to be lacking paint.
48. Walls under primary bathroom window – Visible cracks and appears to be lacking paint.
49. Privacy wall behind primary bath window. Paint appears uneven and lacking in paint.
50. Metal Flashing at roofline – Appears to be lacking on paint.
51. East Pony wall – Brown Overspray.
52. New Kitchen Window – Obvious overspray & drip marks.
53. ALL Inside corners of patio - Paint appears uneven. Seems to be lacking in paint.
House Rear West 54. New primary bath window – Obvious overspray & paint drip marks.
55. Back gate – Obvious overspray. Appears painting crew tried to clean overspray and removed paint in several areas.
56. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas.
57. West side of privacy wall. Visible cracks and appears to be lacking in paint.
58. Trim Boards – no preparation. Lacking paint in some areas. Paint is beginning to bubble and flake.
59. Parts of west wall appears uneven, and lacking in paint.
60. Wall around the shower – appears to be lacking in paint. Master Trim: 61. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint.
62. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas.
63. New slider – obvious overspray and paint drips on frame & glass.
Garage Deck: 64. Trim Boards - No Preparation. Visible gaps, nail holes not filled and visible cracks are not filled with Caulk. Also appears to be lacking paint.
65. Eaves – No Preparation – Visible gaps and cracks. Paint appears to be lacking and uneven.
66. Stucco at the base of walls of garage deck – Appears uneven and lacking paint.
67. Wrought Iron on patio deck – overspray everywhere (west side / east side & handrails).
68. South lower wall of garage deck – Painter applied caulking over paint and did not re-cover in paint.
Lower Garage West Side 69. Wall paint uneven throughout this entire area. Paint appears uneven and lacking.
70. Obvious cracks and gaps everywhere – Lacking preparation, caulking and paint.
71. Metal flashings lacking paint.
72. Obvious staining under drain spouts – Lacking proper paint coverage.
73. Paint at the base of walls is uneven and lacking Front Lower Garage 74. East Outside Wall – Paint appears uneven and lacking. No Preparation – Obvious gaps and cracks with no caulking and lacking paint.
75. Retaining walls at the corners – Paint appears uneven and lacking paint.
76. Light Fixture – Obvious Overspray.
77. Driveway Concrete – Paint Overspray and drips left to damage new concrete.
78. Steel Garage doors – Obvious overspray all over the face of the door.
79. Steel Garage doors – Painting crew used something abrasive to try and clean door scraping the paint off down to the metal, placing the owner’s lifetime warranty at risk. Manufacturer has specific guidelines to correct damage or warranty will be null and void to the owners.
Upper Den Patio 80. Eaves where camera was installed – Camera area was not properly taped. Lacks paint.
81. Slider door – Obvious overspray and paint drips on frame & glass.
82. Eaves surrounding patio – No prep work. Obvious gaps and cracks with no caulking and lacking paint.
83. Wrought iron – Obvious over spray throughout 2024-05808 COMPLIANCE JOBSITE PHOTOS No-1 1 THRU 30
(Taken 10-3-24)
CJSI -1
Unfinished garage door repairs (Paint)
CJSI -2
Painted eaves above patio deck. Above garage. CJSI -3
Balcony above garage.
CJSI -4
East side R V garage CJSI -5
Car garage with
CJSI -6 CJSI -7
East side of upper den wall.
CJSI -8
East side of upper den wall. CJSI -9
East side of upper den wall.
CJSI -10
Lower planter. Hairline crack. CJSI -11
East side of upper den wall.
CJSI -12
East side of upper den wall. CJSI -13
East side of upper den wall.
CJSI -14
Front of house Patio façade. CJSI -15
Front of house Patio façade.
CJSI -16 Front of house Patio façade.
CJSI -17
Front patio, outlets cleaned by Respondent.
CJSI -18 Front patio, ceiling not included in paint project. Paint on Sliding Glass door frame.
CJSI -19 “Hole” in finish above gate lock.
CJSI -20
East side house Front patio fascia Some bubbling of paint at end of fascia. CJSI -21
East side house Front patio fascia
CJSI -22
East side house overspray CJSI -23
East side house
CJSI -24 East side house Gable fascia
CJSI -25
East side house Gable fascia
CJSI -26 Rear house east side. Wing wall
CJSI -27
Rear house east side. Wing wall
CJSI -28 Rear house east side
CJSI -29
Rear patio east side
CJSI -30 Rear patio east side 2024-05808 PRO POWER PAINTING. JSI PHOTOS No 1 1 THRU 64
ROC-1
ROC-2 ROC-3
This house was built 1975. Fascia is weathered and will never look like brand new wood.
There are some splits, holes that need repairs and paint.
ROC-4
Patio ceiling not in contract ROC-5
House was re-stuccoed by others and Respondent painted new stucco.
ROC-6 ROC-7
ROC-8
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-9
ROC-10 ROC-11
Crack repaired and painted.
ROC-12
Mark on flashing ROC-13
Overspray on railing
ROC-14
Allegation: paint missing at base of wall. ROC-15
Allegation: paint missing at base of wall.
ROC-16 ROC-17
Wall crack not painters responsibility.
ROC-18
Allegation: paint not down far enough. ROC-19
ROC-20 ROC-21
“Scuffs” on handrail. Unk. how or when these occurred.
ROC-22 ROC-23
ROC-24
Allegation: Thin paint. No. ROC-25
Allegation: paint not down far enough.
ROC-26
Allegation: paint not down far enough. ROC-27
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-27
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-29
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-30 ROC-31
ROC-32 ROC-33
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-34 ROC-35
ROC-36 ROC-37
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-38 ROC-39
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-40-
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal. ROC-41
ROC-42 ROC-43
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-44 ROC-45
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-46 ROC-47
ROC-48
Overspray ROC-49
Overspray
ROC-50 ROC-51
ROC-52
Pulled Paint ROC-53
ROC-54 ROC-55
ROC-56 ROC-57
Gap over plug
ROC-58 ROC-59
Hole in stucco near front patio gate. ROC-60
Paint drips
ROC-61 ROC-62
ROC-63
“Blemish” where old gate used to be ROC-64 2024-05808 PRO POWER PAINTING. JSI PHOTOS No 2 65 THRU 101
ROC-66
ROC-67
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
Some blistering paint. ROC-68
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-69 ROC-70
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-71 ROC-72
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-73 ROC-74
ROC-75
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal. ROC-76
ROC-77 ROC-78
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-79 ROC-80
ROC-81 ROC-82
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-83 ROC-84
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-85 ROC-86
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-87 ROC-88
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-89 ROC-90
ROC-91 ROC-92
ROC-93
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal. ROC-94
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-95 ROC-96
ROC-97
Stucco build-up in corners. Painter did not apply stucco. ROC-98
Hairline crack at rear bathroom window corner
ROC-99
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-100
Masking on frame.
ROC-101
Overspray. 2024-05808 PRO POWER PAINTING. JSI PHOTOS No 3 102 THRU 146
ROC-102
ROC-103
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
Patio ceilings not in painting contract. ROC-104
ROC-105 ROC-106
Paint & stucco on door frame.
ROC-107
Overspray ROC-108
ROC-109
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-110
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-111 ROC-112
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-113 ROC-114
ROC-115 ROC-116
ROC-117 ROC-118
ROC-119 ROC-120
Overspray
ROC-121
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-122
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-123 ROC-124
ROC-125
Hairline stucco cracks and separation at weep screed side wall of RV garage. ROC-126
ROC-127
RV deck drain scupper. Some water stains. Normal without downspouts. ROC-128
ROC-129 ROC-130
ROC-131 ROC-132
ROC-133
Overspray and poor cleaning methods on RV garage door. ROC-134
ROC-135
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal. ROC-136
Overspray and poor cleaning methods on RV garage door.
ROC-137
Overspray ROC-138
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-139
Paint drips ROC-140
ROC-141 ROC-142
ROC-143 ROC-144
ROC-145 ROC-146 Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 Respondent: Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 June 3, 2024
Respondent: Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
JOBSITE INSPECTION RESCHEDULE Re: Complaint No. 2024-05808
Dear Complainant and Respondent:
Due to a conflict in scheduling of one of the parties, the jobsite inspection scheduled for June 7, 2024 at 10:30AM has been rescheduled for Friday, June 14, 2024 at 09:00 AM.
If either party is unable to attend, the Registrar requires 36-hours advance notice for cancellation or continuance.
Complainant: Safe access is required to any area to be inspected.
Should you have any questions regarding the above, please contact me.
Sincerely,
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC: File
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 July 22, 2024
Respondent: Pro Power Painting and Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
License No. ROC 315211
Re:Complaint No. 2024-05808
WRITTEN DIRECTIVE FROM THE REGISTRAR
Dear Respondent:
After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00.
You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on or before August 9, 2024.
RESTRICTIONS You may not perform or hire other contractors to perform work that is outside the scope of your license. If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated. Pg 1.
This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:
Complaint Item: 1 - Front of House – Upper Garage 1. Front Eaves - No preparation. Visible cracks in wood lacking caulk and lacking paint in several areas. Previous color also appears to be bleeding through dark color.
Investigator’s Observation: ROC: The length of this complaint would appear to indicate that this is an extremely poor paint job. To the contrary this appears to be a fairly typical paint job on stucco and existing, weathered wood fascia that needs some general touch-up of the caulking and paint around the entire house and garage. There are areas around the house that require additional work. Unable to verify “No Preparation”. Additional caulking, and paint needed. Some trim wood paint appears to be blistering. There is some overspray and masking clean-up needed around the house. There is some paint drips and there is some cleaning damage to RV garage doors. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 2 - Trim boards – No preparation. There are visible holes and cracks lacking caulk and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 3 - Peak of front trim boards – obvious gaps – no preparation. Old paint bleeding through and paint has already begun to peel. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 4 - Right front trim board – no preparation. Holes not filled with caulk. Lacking paint, old Paint bleeding through. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Pg 2
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 5 - Right front flashing. Lacking paint. Metal is visible. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 9 - Metal flashing below wrought iron on upper garage and at roof line. Lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 15 - Base of rail. – Base plate – lacks paint. Old color showing through. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS
Complaint Item: 19 - Trim wood inside front patio – No preparation. Visible nail holes, cracks & Gaps, lacks caulking and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 20 - Metal flashing at roof line – obvious scratches not painted. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 25 - Flashing at roofline – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 27 -New patio doors. - Drip lines and paint on doorframe. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 3
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 28 - New windows – Drip lines and paint on door frame. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 29 - Trim boards & Eaves inside patio – No preparation. Several cracks and gaps and holes. Missing caulking and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 30 - New electrical outlet covers – Obvious overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 33 - Right side of door/ gate opening – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 34 -Dripping on concrete patio. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 35 - Side East Trim Boards – No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk and also lack paint. Paint already bubbling and ready to peel. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 36 - Eaves – No Preparation. Visible gaps and cracks and nail holes. No caulk was applied and appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 4
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 37 - Flashing at roof line – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 42 - Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Paint already bubbling and ready to peel. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 43 - Metal Flashing – appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 44 - Trim boards under flashing – lacking / uneven paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 45 - Eaves – Appear to be lacking in paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 46 - House Rear Trim Boards (Outside patio) – No Preparation. Visible gaps and cracks. Nail holes are not filled with caulk. Also appears to be lacking paint.
Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 47 - Eaves - – No Preparation. Visible gaps and cracks are not filled with caulk. Also appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. Pg 5
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 50 - Metal Flashing at roofline – Appears to be lacking on paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 51 - East Pony wall – Brown Overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 52 - New Kitchen Window – Obvious overspray & drip marks. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 54 - House Rear West. New primary bath window – Obvious overspray & paint drip marks. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 55 - Back gate – Obvious overspray. Appears painting crew tried to clean overspray and removed paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 56 - Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 58 - Trim Boards – no preparation. Lacking paint in some areas. Paint is beginning to bubble and flake. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Pg 6
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 61 - Master Trim: Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 62 - Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 63 - New slider – obvious overspray and paint drips on frame & glass. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 64 - Garage Deck: Trim Boards - No Preparation. Visible gaps, nail holes not filled and visible cracks are not filled with Caulk. Also appears to be lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 65 - Eaves – No Preparation – Visible gaps and cracks. Paint appears to be lacking and uneven. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 66 - Stucco at the base of walls of garage deck – Appears uneven and lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 7
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 67 - Wrought Iron on patio deck – overspray everywhere (west side / east side & handrails). Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 68 - South lower wall of garage deck – Painter applied caulking over paint and did not re-cover in paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 69 - Lower Garage West Side. Wall paint uneven throughout this entire area. Paint appears uneven and lacking. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 70 - Obvious cracks and gaps everywhere – Lacking preparation, caulking and paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS
Complaint Item: 71 - Metal flashings lacking paint. And # 72. Obvious staining under drain spouts- Lacking proper paint coverage. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 76 - Light Fixture – Obvious Overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 77 - Driveway Concrete – Paint Overspray and drips left to damage new concrete. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 8
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 78 - Steel Garage doors – Obvious overspray all over the face of the door. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 79 - Steel Garage doors – Painting crew used something abrasive to try and clean door scraping the paint off down to the metal, placing the owner’s lifetime warranty at risk. Manufacturer has specific guidelines to correct damage or warranty will be null and void to the owners. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 80 - Upper Den Patio. Eaves where camera was installed – Camera area was not properly taped. Lacks paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 81 - Slider door – Obvious overspray and paint drips on frame & glass. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 82 - Eaves surrounding patio – No prep work. Obvious gaps and cracks with no caulking and lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 83 -Wrought iron – Obvious over spray throughout. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 9
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:
Complaint Item: 6 - Left corner connecting upper and lower garages. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 7 - Crack to the top right (above) upper garage door. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 8 - Right Corner of garage door opening – Visible cracking. Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 10 - Steel Doors = Obvious over spray. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 11 - Base of garage opening – appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Pg 10
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 12 - Planter wall (right of steps) shows crack and appears to be lacking paint. Investigator’s Observation: Planter, stucco crack beyond control of painter. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 13 - Front planter (interior walls) – Appears to be lacking paint Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 14 - Front – Front East. Railing – Paint runs, bubbling, and uneven paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 16 -East wall – uneven painting – appears like a large uneven blotch of paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 17 - Trim boards (running above patio pillar)– No preparation. Several cracks and gaps and holes. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 18 - Missing caulking and paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Pg 11
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 21 - Front walls at the corners (Where trash cans are housed) – Appear to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 22 - Front of Porch: Lacking paint at base of structure near rocks. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 23 - Outside wall of (RIGHT) planter box – Missing paint in cracks. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 24 - Trim Boards above patio – No preparation. Visible gaps and cracks. No caulking was applied to prep wood and fill gaps Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 26 - Inside corners of patio – Paint is uneven. Seem to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 31 - Hole near exterior gate was filled with caulk after the fact and repair was not repainted. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 32 - Base of patio wall – Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Pg 12
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 38 -Exterior patio door opening – visible cracks on interior. Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 39 - East wall at eave line – appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 40 - House Rear East. Corner next to filler valve – Appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 41 - Wall near filler valve – Paint appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 48 - Walls under primary bathroom window – Visible cracks and appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 49 - Privacy wall behind primary bath window. Paint appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 53 - ALL Inside corners of patio - Paint appears uneven. Seems to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Pg 13
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 57 - West side of privacy wall. Visible cracks and appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 59 - Parts of west wall appears uneven, and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 60 - Wall around the shower – appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 73 - Paint at the base of walls is uneven and lacking Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 74 - Front Lower Garage East Outside Wall – Paint appears uneven and lacking. No Preparation – Obvious gaps and cracks with no caulking and lacking paint. Investigator’s Observation: Front Lower Garage NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 75 -Retaining walls at the corners – Paint appears uneven and lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Pg 14
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 10/25/24, 3:26 PM State of Arizona Mail - Re: Arizona Registrar of Contractors case 2024-05808 Pro Power Painting & Restoration LLC
Clifford Corlett <[email redacted]>
Re: Arizona Registrar of Contractors case 2024-05808 Pro Power Painting & Restoration LLC message
Clifford Corlett <[email redacted]> Fri, Oct 25, 2024 at 3:26 PM To: Kyle Polansky <[email redacted]>
If this case proceeds to a hearing, you will receive an electronic package of the Registrars case file and photos for free, along with hearing procedures information. If you wish, you can send in a Public Records Request to the ROC for the case file and I believe they charge per page. At a hearing the Complainant has the burden of proof and you may certainly present your case and proof that Mr. Busch denied you access and or did damage to his own property. You may also present arguments that the ROC has not treated you fairly.
CLIFF CORLETT - Investigator # 167 Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. # 105 Phoenix, AZ 85007 Cell direct # 928-323-4739 Main office 602-542-1525 Fax 602-542-3919 e-mail: [email redacted] website: roc.az.gov
On Thu, Oct 24, 2024 at 8:30 PM Kyle Polansky <[email redacted]> wrote:
I want proof that we did any of this! The outlet covers, the driveway all of it! The home owners are liars and they did it! We didn't do any of this. I believe they did it all and are scamming California theifs! Ive been in buissess for 10 years and have zero complaints. I have nothing but five star reviews across the board. You all better have all the proof that we are the ones who did any of this. There has been too much time in between the date we started and the date this ended. We were denied to finish this job the week we started and wasn't aloud back for months! I want proof that we did any of this!
On Thu, Oct 24, 2024, 6:17 PM Kyle Polansky <[email redacted]> wrote:
Do you have pictures and proof of your walk through? I just don't understand why you guys handled this in this way. Truly unprofessional and unfair.
On Thu, Oct 24, 2024, 6:16 PM Kyle Polansky <[email redacted]> wrote:
So if all these things are nit corrected amthen how Come home owners Saud everything was corrected besides the doors. Really confusing. Again I wanted to document this with pictures and recording when we showed up to do a walk through. The paint drips would of been able to come off if home owners allowed us to correct it in a timely manor but you guys took months to get this figured out and allowed us to go back to fix these issues. Again the paint cured by this time which is why it wasn't corrected.
On Thu, Oct 24, 2024, 6:09 PM Clifford Corlett <[email redacted]> wrote:
https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-a:r7703328599602545333%7Cmsg-a:r-[number redacted]… 1/2 10/25/24, 3:26 PM State of Arizona Mail - Re: Arizona Registrar of Contractors case 2024-05808 Pro Power Painting & Restoration LLC
To all parties, please find attached a copy of the agency Compliance Inspection Report. This case has been forward to the ROC Legal Department for review and Citation. Hard copies to follow via U.S. Mail.
CLIFF CORLETT - Investigator # 167 Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. # 105 Phoenix, AZ 85007 Cell direct # 928-323-4739 Main office 602-542-1525 Fax 602-542-3919 e-mail: [email redacted] website: roc.az.gov
https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-a:r7703328599602545333%7Cmsg-a:r-[number redacted]… 2/2 Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov
C012 12/23 Respondent: Pro Power Painting and Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov
C012 12/23 October 3, 2024
Respondent: Pro Power Painting and Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
Compliance Jobsite Inspection Notice Re: Complaint No. 2024-05808
Dear Complainant and Respondent:
A Compliance Inspection has been scheduled for Tuesday, October 15, 2024 at 09:00 AM to determine the current status of the items listed on the issued Directive.
The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.
Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.
Sincerely,
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC: File
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov
C012 12/23 October 15, 2024 Respondent: Pro Power Painting and Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
Compliance Notes Case No.: 2024-05808 Investigator: Cliff Corlett Inspection Date: Tuesday, October 15, 2024 Inspection Time: 09:00 AM Respondent Not Present at Compliance Inspection: ☐ Compliance Inspection Not Conducted: ☐
Compliance Jobsite General Notes: Respondent has returned to this project and addressed the majority of the Written Directive items. The issues remaining are primarily overspray, drips, masking residue on windows and wrought iron and the unfinished repaint of the garage doors.
Compliance Findings: RESPONDENT IS NOT IN COMPLIANCE.
Investigator’s Initial Observation: ROC: The length of this complaint would appear to indicate that this is an extremely poor paint job. To the contrary this appears to be a fairly typical paint job on stucco and existing, weathered wood fascia that needs general touch-up of caulking and paint around the entire house and garage. There are areas around the house that require additional work. Additional caulking, and paint. Some trim wood paint appears to be blistering. There is some overspray and masking clean-up needed around the house. There is some paint drips and there is some damage to RV garage doors.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 1 - Front of House – Upper Garage 1. Front Eaves - No preparation. Visible cracks in wood lacking caulk and lacking paint in several areas. Previous color also appears to be bleeding through dark color. Investigator’s Initial Observation: Allegation Confirmed RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 2 - 2. Trim boards – No preparation. There are visible holes and cracks lacking caulk and paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 3 - 3. Peak of front trim boards – obvious gaps – no preparation. Old paint bleeding through and paint has already begun to peel. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 4 - 4. Right front trim board – no preparation. Holes not filled with caulk. Lacking paint, old Paint bleeding through. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 5 - 5. Right front flashing. Lacking paint. Metal is visible. Investigator’s Initial Observation: Allegation Confirmed, see # 1 RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 9 - 9. Metal flashing below wrought iron on upper garage and at roof line. Lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 15 - 15. Base of rail. – Base plate – lacks paint. Old color showing through. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 19 - 19. Trim wood inside front patio – No preparation. Visible nail holes, cracks & Gaps, lacks caulking and paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 20 - 20. Metal flashing at roof line – obvious scratches not painted. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 25 - 25. Flashing at roofline – Appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 27 - 27. New patio doors. - Drip lines and paint on door frame. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Drips not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 28 - 28. New windows – Drip lines and paint on door frame. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Drips not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 29 - 29. Trim boards & Eaves inside patio – No preparation. Several cracks and gaps and holes. Missing caulking and paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 30 - 30. New electrical outlet covers – Obvious overspray. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Respondents cleaning appears to have scratched the factory finish of the electrical covers. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED New covers were scuffed by cleaning.
Complaint Item: 33 - 33. Right side of door/ gate opening – Appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Bare spot still visible next to gate opening. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 34 - 34. Dripping on concrete patio. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 35 - Side East 35. Trim Boards – No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk and also lack paint. Paint already bubbling and ready to peel. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Paint appeared to be bubbling at eave. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 36 - Eaves – No Preparation. Visible gaps and cracks and nail holes. No caulk was applied and appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 37 - 37. Flashing at roof line – Appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 42 - Side East 42. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Paint already bubbling and ready to peel. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Paint appeared to be bubbling at eave. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 43 - 43. Metal Flashing – appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 44 - 44. Trim boards under flashing – lacking / uneven paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 45 - 45. Eaves – Appear to be lacking in paint Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 46 - House Rear. 46. Trim Boards (Outside patio) – No Preparation. Visible gaps and cracks. Nail holes are not filled with caulk. Also appears to be lacking paint Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 47 - 47. Eaves - – No Preparation. Visible gaps and cracks are not filled with caulk. Also appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 50 - 50. Metal Flashing at roofline – Appears to be lacking on paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 51 - 51. East Pony wall – Brown Overspray. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 52 - 52. New Kitchen Window – Obvious overspray & drip marks. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 54 - House Rear West 54. New primary bath window – Obvious overspray & paint drip marks. Investigator’s Initial Observation: Allegation Confirmed, see # 1.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 55 - 55. Back gate – Obvious overspray. Appears painting crew tried to clean overspray and removed paint in several areas. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 56 - 56. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 58 - 58. Trim Boards – no preparation. Lacking paint in some areas. Paint is beginning to bubble and flake. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 61 - Master Trim: 61. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 62 - 62. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 63 - 63. New slider – obvious overspray and paint drips on frame & glass. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 64 - Garage Deck: 64. Trim Boards - No Preparation. Visible gaps, nail holes not filled and visible cracks are not filled with Caulk. Also appears to be lacking paint. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 65 - 65. Eaves – No Preparation – Visible gaps and cracks. Paint appears to be lacking and uneven. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 67 - 67. Wrought Iron on patio deck – overspray everywhere (west side / east side & handrails). Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 70 - 70. Obvious cracks and gaps everywhere – Lacking preparation, caulking and paint. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 71 - Metal flashings lacking paint. And # 72. Obvious staining under drain spouts- Lacking proper paint coverage. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 76 - 76. Light Fixture – Obvious Overspray. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 77 - Driveway Concrete – Paint Overspray and drips left to damage new concrete. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 78 - Steel Garage doors – Obvious overspray all over the face of the door. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 79 - 79. Steel Garage doors – Painting crew used something abrasive to try and clean door scraping the paint off down to the metal, placing the owner’s lifetime warranty at risk. Manufacturer has specific guidelines to correct damage or warranty will be null and void to the owners. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 80 - Upper Den Patio 80. Eaves where camera was installed – Camera area was not properly taped. Lacks paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 81 - 81. Slider door – Obvious overspray and paint drips on frame & glass. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 82 - 82. Eaves surrounding patio – No prep work. Obvious gaps and cracks with no caulking and lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 83 - 83. Wrought iron – Obvious over spray throughout. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Note: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Please review the complaint items listed above. If any of the items have not been corrected this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.
If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC: File
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Jobsite Inspection Notes
Case No.: 2024-05808 Investigator: Cliff Corlett Inspection Date: Tuesday, July 2, 2024 Inspection Time: 09:00 AM
Jobsite Address: 1851 Cabana Dr Lake Havasu City, AZ 86404
Complainant: Richard Busch Respondent: Pro Power Painting Not Present: and Restoration LLC Not Present:
Jobsite General Notes:
Complaint Item: 1 - Front of House – Upper Garage 1. Front Eaves - No preparation. Visible cracks in wood lacking caulk and lacking paint in several areas. Previous color also appears to be bleeding through dark color.
Investigator’s Observation: ROC: The length of this complaint would appear to indicate that this is an extremely poor paint job. To the contrary this appears to be a fairly typical paint job on stucco and existing, weathered wood fascia that needs general touch-up of caulking and paint around the entire house and garage. There are areas around the house that require additional work. Additional caulking, and paint. Some trim wood paint appears to be blistering. There is some overspray and masking clean-up needed around the house. There is some paint drips and there is some damage to RV garage doors. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 2 - 2. Trim boards – No preparation. There are visible holes and cracks lacking caulk and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 3 - 3. Peak of front trim boards – obvious gaps – no preparation. Old paint bleeding through and paint has already begun to Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 4 - 4. Right front trim board – no preparation. Holes not filled with caulk. Lacking paint, old Paint bleeding through. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 5 - 5. Right front flashing. Lacking paint. Metal is visible. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 9 - 9. Metal flashing below wrought iron on upper garage and at roof line. Lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 15 - 15.Base of rail. – Base plate – lacks paint. Old color showing through. Investigator’s Observation: Allegation Confirmed, see # 1. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 19 - 19. Trim wood inside front patio – No preparation. Visible nail holes, cracks & Gaps, lacks caulking and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 20 - Metal flashing at roof line – obvious scratches not painted. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 25 - Flashing at roofline – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 27 - New patio doors. - Drip lines and paint on door frame. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 28 - 28. New windows – Drip lines and paint on door frame. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 29 - 29. Trim boards & Eaves inside patio – No preparation. Several cracks and gaps and holes. Missing caulking and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 30 - 30. New electrical outlet covers – Obvious overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 33 - 33. Right side of door/ gate opening – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 34 - 34. Dripping on concrete patio. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 35 - Side East. Trim Boards – No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk and also lack paint. Paint already bubbling and ready to peel. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 36 - Eaves – No Preparation. Visible gaps and cracks and nail holes. No caulk was applied and appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 37 - 37. Flashing at roof line – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 42 - Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Paint already bubbling and ready to peel. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 43 - 43. Metal Flashing – appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 44 - 44. Trim boards under flashing – lacking / uneven paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 45 - 45. Eaves – Appear to be lacking in paint Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 46 - House Rear Trim Boards (Outside patio) – No Preparation. Visible gaps and cracks. Nail holes are not filled with caulk. Also appears to be lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 47 - 47. Eaves - – No Preparation. Visible gaps and cracks are not filled with caulk. Also appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 50 - 50. Metal Flashing at roofline – Appears to be lacking on paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 51 - 51.East Pony wall – Brown Overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 52 - 52. New Kitchen Window – Obvious overspray & drip marks. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 54 - House Rear West 54. New primary bath window – Obvious overspray & paint drip marks. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 55 - 55. Back gate – Obvious overspray. Appears painting crew tried to clean overspray and removed paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 56 - 56. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 58 - 58. Trim Boards – no preparation. Lacking paint in some areas. Paint is beginning to bubble and flake. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 61 - Master Trim: 61. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appear Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 62 - 62. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 63 - 63. New slider – obvious overspray and paint drips on frame & glass. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 64 - Garage Deck: Trim Boards - No Preparation. Visible gaps, nail holes not filled and visible cracks are not filled with Caulk. Also appears to be lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 65 - 65. Eaves – No Preparation – Visible gaps and cracks. Paint appears to be lacking and uneven. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 67 - 67. Wrought Iron on patio deck – overspray everywhere (west side / east side & handrails). Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 70 - 70. Obvious cracks and gaps everywhere – Lacking preparation, caulking and paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 71 - Metal flashings lacking paint. And # 72. Obvious staining under drain spouts- Lacking proper paint coverage. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 76 - 76. Light Fixture – Obvious Overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 77 - Driveway Concrete – Paint Overspray and drips left to damage new concrete. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 78 - 78. Steel Garage doors – Obvious overspray all over the face of the door. Investigator’s Observation: Allegation Confirmed, see # 1. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 79 - Steel Garage doors – Painting crew used something abrasive to try and clean door scraping the paint off down to the metal, placing the owner’s lifetime warranty at risk. Manufacturer has specific guidelines to correct damage or warranty will be null and void to the owners. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 80 - Upper Den Patio 80. Eaves where camera was installed – Camera area was not properly taped. Lacks paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 81 - 81. Slider door – Obvious overspray and paint drips on frame & glass. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 82 - 82. Eaves surrounding patio – No prep work. Obvious gaps and cracks with no caulking and lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 83 - 83. Wrought iron – Obvious over spray throughout Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
ITEMS NOT REQUIRING CORRECTION:
Complaint Item: 6 - Left corner connecting upper and lower garages. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 7 - Crack to the top right (above) upper garage door. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 8 - 8. Right Corner of garage door opening – Visible cracking. Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 10 - 10. Steel Doors = Obvious over spray. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 11 - 11. Base of garage opening – appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 12 - 12. Planter wall (right of steps) shows crack and appears to be lacking paint. Investigator’s Observation: Planter, stucco crack beyond control of painter. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 13 - 13. Front planter (interior walls) – Appears to be lacking paint Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 14 - Front – Front East 14. Rail – Paint runs, bubbling, and uneven paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 16 - 16. East wall – uneven painting – appears like a large uneven blotch of paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 17 - 17. Trim boards (running above patio pillar) – No preparation. Several cracks and gaps and holes. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 18 - 18. Missing caulking and paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 21 - 21. Front walls at the corners (Where trash cans are housed) – Appear to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 22 - Front of Porch: 22. Lacking paint at base of structure near rocks. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 23 - 23. Outside wall of (RIGHT) planter box – Missing paint in cracks. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 24 - 24. Trim Boards above patio – No preparation. Visible gaps and cracks. No caulking was applied to prep wood and fill gaps Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 26 - 26. Inside corners of patio – Paint is uneven. Seem to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 31 - 31. Hole near exterior gate was filled with caulk after the fact and repair was not repainted. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 32 - 32. Base of patio wall – Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 38 - 38. Exterior patio door opening – visible cracks on interior. Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 39 - 39. East wall at eave line – appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 40 - House Rear East 40. Corner next to filler valve – Appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 41 - Wall near filler valve – Paint appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 48 - 48. Walls under primary bathroom window – Visible cracks and appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 49 - 49. Privacy wall behind primary bath window. Paint appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 53 - 53. ALL Inside corners of patio - Paint appears uneven. Seems to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 57 - 57. West side of privacy wall. Visible cracks and appears to be lacking in paint. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 59 - 59. Parts of west wall appears uneven, and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 60 - 60. Wall around the shower – appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 66 - 66. Stucco at the base of walls of garage deck – Appears uneven and lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Not Applicable
Complaint Item: 68 - 68. South lower wall of garage deck – Painter applied caulking over paint and did not re-cover in paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Not Applicable
Complaint Item: 69 - Lower Garage West Side 69. Wall paint uneven throughout this entire area. Paint appears uneven and lacking. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Not Applicable
Complaint Item: 73 - Paint at the base of walls is uneven and lacking Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 74 - Front Lower Garage East Outside Wall – Paint appears uneven and lacking. No Preparation – Obvious gaps and cracks with no caulking and lacking paint.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 75 - 75. Retaining walls at the corners – Paint appears uneven and lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Respondent: Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 May 30, 2024
Respondent: Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
Re: Complaint No. 2024-05808
Dear Complainant and Respondent:
A formal complaint has been filed with the Arizona Registrar of Contractors.
A jobsite inspection is scheduled for Friday, June 7, 2024 at 10:30 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.
COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.
============================================================= If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.
If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.
Sincerely,
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
Cc: File FILE
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Jobsite Inspections
Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.
Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.
Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.
Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.
Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.
The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.
Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.
What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.
Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.
Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.
Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.
Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.
Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.
Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 June 20, 2024
Complainant: Richard Busch 1851 Cabana Dr. Lake Havasu City, AZ 86404
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
JOBSITE INSPECTION RESCHEDULE Re: Complaint No. 2024-05808
Dear Complainant and Respondent:
Due to a conflict in scheduling of one of the parties, the jobsite inspection scheduled for June 21, 2024 at 9:00am has been rescheduled for Tuesday, July 2, 2024 at 09:00 AM.
If either party is unable to attend, the Registrar requires 36-hours advance notice for cancellation or continuance.
Complainant: Safe access is required to any area to be inspected. Should you have any questions regarding the above, please contact me.
Sincerely,
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC: file
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 Respondent: Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 June 5, 2024
Respondent: Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
JOBSITE INSPECTION RESCHEDULE Re: Complaint No. 2024-05808
Dear Complainant and Respondent:
Due to a conflict in scheduling of one of the parties, the jobsite inspection scheduled for June 7, 2024 at 10:30AM has been rescheduled for Friday, June 21, 2024 at 09:00 AM.
If either party is unable to attend, the Registrar requires 36-hours advance notice for cancellation or continuance.
Complainant: Safe access is required to any area to be inspected.
Should you have any questions regarding the above, please contact me.
Sincerely,
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC:
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 12/23 10/25/24, 2:57 PM State of Arizona Mail - Re: Arizona Registrar of Contractors case 2024-05808 Pro Power Painting & Restoration LLC
Clifford Corlett <[email redacted]>
Re: Arizona Registrar of Contractors case 2024-05808 Pro Power Painting & Restoration LLC message
Kyle Polansky <[email redacted]> Thu, Oct 24, 2024 at 8:34 PM To: Clifford Corlett <[email redacted]> Cc: RICK BOOOSH <[email redacted]>
And again kinda funny you have us meet in the date to do a walk through and you tell us you already did and we been sent home. Something doesn't seem right!
On Thu, Oct 24, 2024, 10:30 PM Kyle Polansky <[email redacted]> wrote:
I want proof that we did any of this! The outlet covers, the driveway all of it! The home owners are liars and they did it! We didn't do any of this. I believe they did it all and are scamming California theifs! Ive been in buissess for 10 years and have zero complaints. I have nothing but five star reviews across the board. You all better have all the proof that we are the ones who did any of this. There has been too much time in between the date we started and the date this ended. We were denied to finish this job the week we started and wasn't aloud back for months! I want proof that we did any of this!
On Thu, Oct 24, 2024, 6:17 PM Kyle Polansky <[email redacted]> wrote:
Do you have pictures and proof of your walk through? I just don't understand why you guys handled this in this way. Truly unprofessional and unfair.
On Thu, Oct 24, 2024, 6:16 PM Kyle Polansky <[email redacted]> wrote:
So if all these things are nit corrected amthen how Come home owners Saud everything was corrected besides the doors. Really confusing. Again I wanted to document this with pictures and recording when we showed up to do a walk through. The paint drips would of been able to come off if home owners allowed us to correct it in a timely manor but you guys took months to get this figured out and allowed us to go back to fix these issues. Again the paint cured by this time which is why it wasn't corrected.
On Thu, Oct 24, 2024, 6:09 PM Clifford Corlett <[email redacted]> wrote: To all parties, please find attached a copy of the agency Compliance Inspection Report. This case has been forward to the ROC Legal Department for review and Citation. Hard copies to follow via U.S. Mail.
CLIFF CORLETT - Investigator # 167 Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. # 105 Phoenix, AZ 85007 Cell direct # 928-323-4739 Main office 602-542-1525 Fax 602-542-3919 e-mail: [email redacted] website: roc.az.gov
https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-a:r7703328599602545333%7Cmsg-f:[number redacted]… 1/2 10/25/24, 2:57 PM State of Arizona Mail - Re: Arizona Registrar of Contractors case 2024-05808 Pro Power Painting & Restoration LLC
https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-a:r7703328599602545333%7Cmsg-f:[number redacted]… 2/2 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA
Richard Busch, Case No. 2024-05808 COMPLAINANT, v. Pro Power Painting And Restoration LLC CITATION License No. ROC 315211, RESPONDENT.
The Registrar issues this Citation to Pro Power Painting And Restoration LLC
(“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by
November 14, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar
may then suspend or revoke Respondent’s license(s).
THE WRITTEN COMPLAINT
On May 20, 2024, Richard Busch (“Complainant”) filed a written complaint with the
Registrar. A copy of that Complaint is attached to this Citation.
A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT
The Registrar investigated this matter and finds cause to charge Respondent with
violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged
with violating:
Charge :1 A.R.S. § 32-1154(A)(3) - R4-9-108(A)
Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-
108(a): A contractor shall perform all work in a professional and workmanlike manner.
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge :2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a
reasonable period of time after receiving a written directive from the Registrar.
The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held.
If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2024-05808. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted]
The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than November 14, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated October 30, 2024. By: /s/ Shaquira Adebule of 5
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Shaquira Adebule Legal Assistant II Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, October 30, 2024 to:
Respondent Certified Mail No: [number redacted]
Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406 Copy mailed by USPS First Class mail this same date to: Respondent Pro Power Painting And Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
Copy sent electronically this same date to:
Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar
Case No. 2024-05808
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 RE: Complaint No. 2024-05808 ADDENDUM from complainant Richard Busch for property located at: 1851 Cabana Drive Lake Havasu City, AZ. 86404 Front of House – Upper Garage 1. Front Eaves - No preparation. Visible cracks in wood lacking caulk and lacking paint in several areas. Previous color also appears to be bleeding through dark color.
2. Trim boards – No preparation. There are visible holes and cracks lacking caulk and paint.
3. Peak of front trim boards – obvious gaps – no preparation. Old paint bleeding through and paint has already begun to peel.
4. Right front trim board – no preparation. Holes not filled with caulk. Lacking paint, old Paint bleeding through.
5. Right front flashing. Lacking paint. Metal is visible.
6. Left corner connecting upper and lower garages. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair.
7. Crack to the top right (above) upper garage door. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair.
8. Right Corner of garage door opening – Visible cracking. Appears to be lacking paint.
9. Metal flashing below wrought iron on upper garage and at roof line. Lacking paint.
10. Steel Doors = Obvious over spray.
11. Base of garage opening – appears to be lacking paint.
12. Planter wall (right of steps) shows crack and appears to be lacking paint.
13. Front planter (interior walls) – Appears to be lacking paint Front – Front East 14. Rail – Paint runs, bubbling, uneven paint.
15. Base of rail. – Base plate – lacks paint. Old color showing through.
16. East wall – uneven painting – appears like a large uneven blotch of paint.
17. Trim boards (running above patio pillar)– No preparation. Several cracks and gaps and holes.
18. Missing caulking and paint.
19. Trim wood inside front patio – No preparation. Visible nail holes, cracks & Gaps, lacks caulking and paint.
20. Metal flashing at roof line – obvious scratches not painted.
21. Front walls at the corners (Where trash cans are housed) – Appear to be lacking paint. Front of Porch: 22. Lacking paint at base of structure near rocks.
23. Outside wall of (RIGHT) planter box – Missing paint in cracks.
24. Trim Boards above patio – No preparation. Visible gaps and cracks. No caulking was applied to prep wood and fill gaps.
25. Flashing at roofline – Appears to be lacking paint.
26. Inside corners of patio – Paint is uneven. Seem to be lacking in paint.
27. New patio doors. - Drip lines and paint on door frame.
28. New windows – Drip lines and paint on door frame.
29. Trim boards & Eaves inside patio – No preparation. Several cracks and gaps and holes. Missing caulking and paint.
30. New electrical outlet covers – Obvious overspray.
31. Hole near exterior gate was filled with caulk after the fact and repair was not repainted.
32. Base of patio wall – Appears to be lacking paint.
33. Right side of door/ gate opening – Appears to be lacking paint.
34. Dripping on concrete patio. Side East 35. Trim Boards – No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk and also lack paint. Paint already bubbling and ready to peel.
36. Eaves – No Preparation. Visible gaps and cracks and nail holes. No caulk was applied and appears to be lacking paint.
37. Flashing at roof line – Appears to be lacking paint.
38. Exterior patio door opening – visible cracks on interior. Appears to be lacking paint.
39. East wall at eave line – appears to be lacking in paint.
House Rear East 40. Corner next to filler valve – Appears uneven and lacking in paint.
41. Wall near filler valve – Paint appears uneven and lacking in paint.
42. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Paint already bubbling and ready to peel.
43. Metal Flashing – appears to be lacking paint.
44. Trim boards under flashing – lacking / uneven paint.
45. Eaves – Appear to be lacking in paint House Rear 46. Trim Boards (Outside patio) – No Preparation. Visible gaps and cracks. Nail holes are not filled with caulk. Also appears to be lacking paint.
47. Eaves - – No Preparation. Visible gaps and cracks are not filled with caulk. Also appears to be lacking paint.
48. Walls under primary bathroom window – Visible cracks and appears to be lacking paint.
49. Privacy wall behind primary bath window. Paint appears uneven and lacking in paint.
50. Metal Flashing at roofline – Appears to be lacking on paint.
51. East Pony wall – Brown Overspray.
52. New Kitchen Window – Obvious overspray & drip marks.
53. ALL Inside corners of patio - Paint appears uneven. Seems to be lacking in paint.
House Rear West 54. New primary bath window – Obvious overspray & paint drip marks.
55. Back gate – Obvious overspray. Appears painting crew tried to clean overspray and removed paint in several areas.
56. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas.
57. West side of privacy wall. Visible cracks and appears to be lacking in paint.
58. Trim Boards – no preparation. Lacking paint in some areas. Paint is beginning to bubble and flake.
59. Parts of west wall appears uneven, and lacking in paint.
60. Wall around the shower – appears to be lacking in paint. Master Trim: 61. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint.
62. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas.
63. New slider – obvious overspray and paint drips on frame & glass.
Garage Deck: 64. Trim Boards - No Preparation. Visible gaps, nail holes not filled and visible cracks are not filled with Caulk. Also appears to be lacking paint.
65. Eaves – No Preparation – Visible gaps and cracks. Paint appears to be lacking and uneven.
66. Stucco at the base of walls of garage deck – Appears uneven and lacking paint.
67. Wrought Iron on patio deck – overspray everywhere (west side / east side & handrails).
68. South lower wall of garage deck – Painter applied caulking over paint and did not re-cover in paint.
Lower Garage West Side 69. Wall paint uneven throughout this entire area. Paint appears uneven and lacking.
70. Obvious cracks and gaps everywhere – Lacking preparation, caulking and paint.
71. Metal flashings lacking paint.
72. Obvious staining under drain spouts – Lacking proper paint coverage.
73. Paint at the base of walls is uneven and lacking Front Lower Garage 74. East Outside Wall – Paint appears uneven and lacking. No Preparation – Obvious gaps and cracks with no caulking and lacking paint.
75. Retaining walls at the corners – Paint appears uneven and lacking paint.
76. Light Fixture – Obvious Overspray.
77. Driveway Concrete – Paint Overspray and drips left to damage new concrete.
78. Steel Garage doors – Obvious overspray all over the face of the door.
79. Steel Garage doors – Painting crew used something abrasive to try and clean door scraping the paint off down to the metal, placing the owner’s lifetime warranty at risk. Manufacturer has specific guidelines to correct damage or warranty will be null and void to the owners.
Upper Den Patio 80. Eaves where camera was installed – Camera area was not properly taped. Lacks paint.
81. Slider door – Obvious overspray and paint drips on frame & glass.
82. Eaves surrounding patio – No prep work. Obvious gaps and cracks with no caulking and lacking paint.
83. Wrought iron – Obvious over spray throughout Jobsite Inspection Notes
Case No.: 2024-05808 Investigator: Cliff Corlett Inspection Date: Tuesday, July 2, 2024 Inspection Time: 09:00 AM
Jobsite Address: 1851 Cabana Dr Lake Havasu City, AZ 86404
Complainant: Richard Busch Respondent: Pro Power Painting Not Present: and Restoration LLC Not Present:
Jobsite General Notes:
Complaint Item: 1 - Front of House – Upper Garage 1. Front Eaves - No preparation. Visible cracks in wood lacking caulk and lacking paint in several areas. Previous color also appears to be bleeding through dark color.
Investigator’s Observation: ROC: The length of this complaint would appear to indicate that this is an extremely poor paint job. To the contrary this appears to be a fairly typical paint job on stucco and existing, weathered wood fascia that needs general touch-up of caulking and paint around the entire house and garage. There are areas around the house that require additional work. Additional caulking, and paint. Some trim wood paint appears to be blistering. There is some overspray and masking clean-up needed around the house. There is some paint drips and there is some damage to RV garage doors. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 2 - 2. Trim boards – No preparation. There are visible holes and cracks lacking caulk and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 3 - 3. Peak of front trim boards – obvious gaps – no preparation. Old paint bleeding through and paint has already begun to Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 4 - 4. Right front trim board – no preparation. Holes not filled with caulk. Lacking paint, old Paint bleeding through. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 5 - 5. Right front flashing. Lacking paint. Metal is visible. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 9 - 9. Metal flashing below wrought iron on upper garage and at roof line. Lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 15 - 15.Base of rail. – Base plate – lacks paint. Old color showing through. Investigator’s Observation: Allegation Confirmed, see # 1. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 19 - 19. Trim wood inside front patio – No preparation. Visible nail holes, cracks & Gaps, lacks caulking and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 20 - Metal flashing at roof line – obvious scratches not painted. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 25 - Flashing at roofline – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 27 - New patio doors. - Drip lines and paint on door frame. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 28 - 28. New windows – Drip lines and paint on door frame. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 29 - 29. Trim boards & Eaves inside patio – No preparation. Several cracks and gaps and holes. Missing caulking and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 30 - 30. New electrical outlet covers – Obvious overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 33 - 33. Right side of door/ gate opening – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 34 - 34. Dripping on concrete patio. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 35 - Side East. Trim Boards – No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk and also lack paint. Paint already bubbling and ready to peel. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 36 - Eaves – No Preparation. Visible gaps and cracks and nail holes. No caulk was applied and appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 37 - 37. Flashing at roof line – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 42 - Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Paint already bubbling and ready to peel. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 43 - 43. Metal Flashing – appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 44 - 44. Trim boards under flashing – lacking / uneven paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 45 - 45. Eaves – Appear to be lacking in paint Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 46 - House Rear Trim Boards (Outside patio) – No Preparation. Visible gaps and cracks. Nail holes are not filled with caulk. Also appears to be lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 47 - 47. Eaves - – No Preparation. Visible gaps and cracks are not filled with caulk. Also appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 50 - 50. Metal Flashing at roofline – Appears to be lacking on paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 51 - 51.East Pony wall – Brown Overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 52 - 52. New Kitchen Window – Obvious overspray & drip marks. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 54 - House Rear West 54. New primary bath window – Obvious overspray & paint drip marks. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 55 - 55. Back gate – Obvious overspray. Appears painting crew tried to clean overspray and removed paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 56 - 56. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 58 - 58. Trim Boards – no preparation. Lacking paint in some areas. Paint is beginning to bubble and flake. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 61 - Master Trim: 61. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appear Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 62 - 62. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 63 - 63. New slider – obvious overspray and paint drips on frame & glass. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 64 - Garage Deck: Trim Boards - No Preparation. Visible gaps, nail holes not filled and visible cracks are not filled with Caulk. Also appears to be lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 65 - 65. Eaves – No Preparation – Visible gaps and cracks. Paint appears to be lacking and uneven. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 67 - 67. Wrought Iron on patio deck – overspray everywhere (west side / east side & handrails). Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 70 - 70. Obvious cracks and gaps everywhere – Lacking preparation, caulking and paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 71 - Metal flashings lacking paint. And # 72. Obvious staining under drain spouts- Lacking proper paint coverage. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 76 - 76. Light Fixture – Obvious Overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 77 - Driveway Concrete – Paint Overspray and drips left to damage new concrete. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 78 - 78. Steel Garage doors – Obvious overspray all over the face of the door. Investigator’s Observation: Allegation Confirmed, see # 1. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 79 - Steel Garage doors – Painting crew used something abrasive to try and clean door scraping the paint off down to the metal, placing the owner’s lifetime warranty at risk. Manufacturer has specific guidelines to correct damage or warranty will be null and void to the owners. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 80 - Upper Den Patio 80. Eaves where camera was installed – Camera area was not properly taped. Lacks paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 81 - 81. Slider door – Obvious overspray and paint drips on frame & glass. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 82 - 82. Eaves surrounding patio – No prep work. Obvious gaps and cracks with no caulking and lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 83 - 83. Wrought iron – Obvious over spray throughout Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
ITEMS NOT REQUIRING CORRECTION:
Complaint Item: 6 - Left corner connecting upper and lower garages. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 7 - Crack to the top right (above) upper garage door. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 8 - 8. Right Corner of garage door opening – Visible cracking. Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 10 - 10. Steel Doors = Obvious over spray. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 11 - 11. Base of garage opening – appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 12 - 12. Planter wall (right of steps) shows crack and appears to be lacking paint. Investigator’s Observation: Planter, stucco crack beyond control of painter. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 13 - 13. Front planter (interior walls) – Appears to be lacking paint Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 14 - Front – Front East 14. Rail – Paint runs, bubbling, and uneven paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 16 - 16. East wall – uneven painting – appears like a large uneven blotch of paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 17 - 17. Trim boards (running above patio pillar) – No preparation. Several cracks and gaps and holes. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 18 - 18. Missing caulking and paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 21 - 21. Front walls at the corners (Where trash cans are housed) – Appear to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Complaint Item: 22 - Front of Porch: 22. Lacking paint at base of structure near rocks. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 23 - 23. Outside wall of (RIGHT) planter box – Missing paint in cracks. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 24 - 24. Trim Boards above patio – No preparation. Visible gaps and cracks. No caulking was applied to prep wood and fill gaps Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 26 - 26. Inside corners of patio – Paint is uneven. Seem to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 31 - 31. Hole near exterior gate was filled with caulk after the fact and repair was not repainted. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 32 - 32. Base of patio wall – Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 38 - 38. Exterior patio door opening – visible cracks on interior. Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 39 - 39. East wall at eave line – appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 40 - House Rear East 40. Corner next to filler valve – Appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 41 - Wall near filler valve – Paint appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 48 - 48. Walls under primary bathroom window – Visible cracks and appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 49 - 49. Privacy wall behind primary bath window. Paint appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 53 - 53. ALL Inside corners of patio - Paint appears uneven. Seems to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 57 - 57. West side of privacy wall. Visible cracks and appears to be lacking in paint. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 59 - 59. Parts of west wall appears uneven, and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 60 - 60. Wall around the shower – appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 66 - 66. Stucco at the base of walls of garage deck – Appears uneven and lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Not Applicable
Complaint Item: 68 - 68. South lower wall of garage deck – Painter applied caulking over paint and did not re-cover in paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Not Applicable
Complaint Item: 69 - Lower Garage West Side 69. Wall paint uneven throughout this entire area. Paint appears uneven and lacking. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Not Applicable
Complaint Item: 73 - Paint at the base of walls is uneven and lacking Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 74 - Front Lower Garage East Outside Wall – Paint appears uneven and lacking. No Preparation – Obvious gaps and cracks with no caulking and lacking paint.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Complaint Item: 75 - 75. Retaining walls at the corners – Paint appears uneven and lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
2024-05808 PRO POWER PAINTING. JSI PHOTOS No 1 1 THRU 64
ROC-1
ROC-2 ROC-3
This house was built 1975. Fascia is weathered and will never look like brand new wood.
There are some splits, holes that need repairs and paint.
ROC-4
Patio ceiling not in contract ROC-5
House was re-stuccoed by others and Respondent painted new stucco.
ROC-6 ROC-7
ROC-8
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-9
ROC-10 ROC-11
Crack repaired and painted.
ROC-12
Mark on flashing ROC-13
Overspray on railing
ROC-14
Allegation: paint missing at base of wall. ROC-15
Allegation: paint missing at base of wall.
ROC-16 ROC-17
Wall crack not painters responsibility.
ROC-18
Allegation: paint not down far enough. ROC-19
ROC-20 ROC-21
“Scuffs” on handrail. Unk. how or when these occurred.
ROC-22 ROC-23
ROC-24
Allegation: Thin paint. No. ROC-25
Allegation: paint not down far enough.
ROC-26
Allegation: paint not down far enough. ROC-27
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-27
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-29
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-30 ROC-31
ROC-32 ROC-33
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-34 ROC-35
ROC-36 ROC-37
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-38 ROC-39
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-40-
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal. ROC-41
ROC-42 ROC-43
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-44 ROC-45
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-46 ROC-47
ROC-48
Overspray ROC-49
Overspray
ROC-50 ROC-51
ROC-52
Pulled Paint ROC-53
ROC-54 ROC-55
ROC-56 ROC-57
Gap over plug
ROC-58 ROC-59
Hole in stucco near front patio gate. ROC-60
Paint drips
ROC-61 ROC-62
ROC-63
“Blemish” where old gate used to be ROC-64 2024-05808 PRO POWER PAINTING. JSI PHOTOS No 2 65 THRU 101
ROC-66
ROC-67
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
Some blistering paint. ROC-68
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-69 ROC-70
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-71 ROC-72
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-73 ROC-74
ROC-75
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal. ROC-76
ROC-77 ROC-78
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-79 ROC-80
ROC-81 ROC-82
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-83 ROC-84
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-85 ROC-86
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-87 ROC-88
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-89 ROC-90
ROC-91 ROC-92
ROC-93
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal. ROC-94
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-95 ROC-96
ROC-97
Stucco build-up in corners. Painter did not apply stucco. ROC-98
Hairline crack at rear bathroom window corner
ROC-99
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-100
Masking on frame.
ROC-101
Overspray. 2024-05808 PRO POWER PAINTING. JSI PHOTOS No 3 102 THRU 146
ROC-102
ROC-103
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
Patio ceilings not in painting contract. ROC-104
ROC-105 ROC-106
Paint & stucco on door frame.
ROC-107
Overspray ROC-108
ROC-109
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-110
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-111 ROC-112
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-113 ROC-114
ROC-115 ROC-116
ROC-117 ROC-118
ROC-119 ROC-120
Overspray
ROC-121
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint. ROC-122
Recurring Allegation: Fascia needed prep work, visible cracks, holes needed caulk and paint.
ROC-123 ROC-124
ROC-125
Hairline stucco cracks and separation at weep screed side wall of RV garage. ROC-126
ROC-127
RV deck drain scupper. Some water stains. Normal without downspouts. ROC-128
ROC-129 ROC-130
ROC-131 ROC-132
ROC-133
Overspray and poor cleaning methods on RV garage door. ROC-134
ROC-135
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal. ROC-136
Overspray and poor cleaning methods on RV garage door.
ROC-137
Overspray ROC-138
Allegation: paint not applied sufficiently in corners. ROC: Paint appears normal.
ROC-139
Paint drips ROC-140
ROC-141 ROC-142
ROC-143 ROC-144
ROC-145 ROC-146 July 22, 2024
Respondent: Pro Power Painting and Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
License No. ROC 315211
Re:Complaint No. 2024-05808
WRITTEN DIRECTIVE FROM THE REGISTRAR
Dear Respondent:
After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00.
You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on or before August 9, 2024.
RESTRICTIONS You may not perform or hire other contractors to perform work that is outside the scope of your license. If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated. Pg 1.
This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:
Complaint Item: 1 - Front of House – Upper Garage 1. Front Eaves - No preparation. Visible cracks in wood lacking caulk and lacking paint in several areas. Previous color also appears to be bleeding through dark color.
Investigator’s Observation: ROC: The length of this complaint would appear to indicate that this is an extremely poor paint job. To the contrary this appears to be a fairly typical paint job on stucco and existing, weathered wood fascia that needs some general touch-up of the caulking and paint around the entire house and garage. There are areas around the house that require additional work. Unable to verify “No Preparation”. Additional caulking, and paint needed. Some trim wood paint appears to be blistering. There is some overspray and masking clean-up needed around the house. There is some paint drips and there is some cleaning damage to RV garage doors. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. A.R.S. § 32-1154(A)(3) - R4-9-108(a) Workmanship
Complaint Item: 2 - Trim boards – No preparation. There are visible holes and cracks lacking caulk and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 3 - Peak of front trim boards – obvious gaps – no preparation. Old paint bleeding through and paint has already begun to peel. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 4 - Right front trim board – no preparation. Holes not filled with caulk. Lacking paint, old Paint bleeding through. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Pg 2
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 5 - Right front flashing. Lacking paint. Metal is visible. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 9 - Metal flashing below wrought iron on upper garage and at roof line. Lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 15 - Base of rail. – Base plate – lacks paint. Old color showing through. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS
Complaint Item: 19 - Trim wood inside front patio – No preparation. Visible nail holes, cracks & Gaps, lacks caulking and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 20 - Metal flashing at roof line – obvious scratches not painted. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 25 - Flashing at roofline – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 27 -New patio doors. - Drip lines and paint on doorframe. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 3
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 28 - New windows – Drip lines and paint on door frame. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 29 - Trim boards & Eaves inside patio – No preparation. Several cracks and gaps and holes. Missing caulking and paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 30 - New electrical outlet covers – Obvious overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 33 - Right side of door/ gate opening – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 34 -Dripping on concrete patio. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 35 - Side East Trim Boards – No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk and also lack paint. Paint already bubbling and ready to peel. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 36 - Eaves – No Preparation. Visible gaps and cracks and nail holes. No caulk was applied and appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 4
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 37 - Flashing at roof line – Appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 42 - Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Paint already bubbling and ready to peel. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 43 - Metal Flashing – appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 44 - Trim boards under flashing – lacking / uneven paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 45 - Eaves – Appear to be lacking in paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 46 - House Rear Trim Boards (Outside patio) – No Preparation. Visible gaps and cracks. Nail holes are not filled with caulk. Also appears to be lacking paint.
Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 47 - Eaves - – No Preparation. Visible gaps and cracks are not filled with caulk. Also appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. Pg 5
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 50 - Metal Flashing at roofline – Appears to be lacking on paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 51 - East Pony wall – Brown Overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 52 - New Kitchen Window – Obvious overspray & drip marks. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 54 - House Rear West. New primary bath window – Obvious overspray & paint drip marks. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 55 - Back gate – Obvious overspray. Appears painting crew tried to clean overspray and removed paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 56 - Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 58 - Trim Boards – no preparation. Lacking paint in some areas. Paint is beginning to bubble and flake. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Pg 6
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 61 - Master Trim: Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 62 - Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 63 - New slider – obvious overspray and paint drips on frame & glass. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 64 - Garage Deck: Trim Boards - No Preparation. Visible gaps, nail holes not filled and visible cracks are not filled with Caulk. Also appears to be lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 65 - Eaves – No Preparation – Visible gaps and cracks. Paint appears to be lacking and uneven. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 66 - Stucco at the base of walls of garage deck – Appears uneven and lacking paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 7
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 67 - Wrought Iron on patio deck – overspray everywhere (west side / east side & handrails). Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 68 - South lower wall of garage deck – Painter applied caulking over paint and did not re-cover in paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 69 - Lower Garage West Side. Wall paint uneven throughout this entire area. Paint appears uneven and lacking. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 70 - Obvious cracks and gaps everywhere – Lacking preparation, caulking and paint. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS
Complaint Item: 71 - Metal flashings lacking paint. And # 72. Obvious staining under drain spouts- Lacking proper paint coverage. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 76 - Light Fixture – Obvious Overspray. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 77 - Driveway Concrete – Paint Overspray and drips left to damage new concrete. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Pg 8
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 78 - Steel Garage doors – Obvious overspray all over the face of the door. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 79 - Steel Garage doors – Painting crew used something abrasive to try and clean door scraping the paint off down to the metal, placing the owner’s lifetime warranty at risk. Manufacturer has specific guidelines to correct damage or warranty will be null and void to the owners. Investigator’s Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 80 - Upper Den Patio. Eaves where camera was installed – Camera area was not properly taped. Lacks paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 81 - Slider door – Obvious overspray and paint drips on frame & glass. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 82 - Eaves surrounding patio – No prep work. Obvious gaps and cracks with no caulking and lacking paint. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
Complaint Item: 83 -Wrought iron – Obvious over spray throughout. Investigator’s Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS.
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:
Complaint Item: 6 - Left corner connecting upper and lower garages. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 7 - Crack to the top right (above) upper garage door. Caulking was applied to a crack over paint and is visible and lacking additional paint to mask the repair. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 8 - Right Corner of garage door opening – Visible cracking. Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 10 - Steel Doors = Obvious over spray. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 11 - Base of garage opening – appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 12 - Planter wall (right of steps) shows crack and appears to be lacking paint. Investigator’s Observation: Planter, stucco crack beyond control of painter. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 13 - Front planter (interior walls) – Appears to be lacking paint Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 14 - Front – Front East. Railing – Paint runs, bubbling, and uneven paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 16 -East wall – uneven painting – appears like a large uneven blotch of paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 17 - Trim boards (running above patio pillar)– No preparation. Several cracks and gaps and holes. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 18 - Missing caulking and paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 21 - Front walls at the corners (Where trash cans are housed) – Appear to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 22 - Front of Porch: Lacking paint at base of structure near rocks. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 23 - Outside wall of (RIGHT) planter box – Missing paint in cracks. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 24 - Trim Boards above patio – No preparation. Visible gaps and cracks. No caulking was applied to prep wood and fill gaps Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 26 - Inside corners of patio – Paint is uneven. Seem to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 31 - Hole near exterior gate was filled with caulk after the fact and repair was not repainted. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 32 - Base of patio wall – Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Pg 12
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 38 -Exterior patio door opening – visible cracks on interior. Appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 39 - East wall at eave line – appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 40 - House Rear East. Corner next to filler valve – Appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 41 - Wall near filler valve – Paint appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 48 - Walls under primary bathroom window – Visible cracks and appears to be lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 49 - Privacy wall behind primary bath window. Paint appears uneven and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 53 - ALL Inside corners of patio - Paint appears uneven. Seems to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED. Pg 13
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item: 57 - West side of privacy wall. Visible cracks and appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 59 - Parts of west wall appears uneven, and lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 60 - Wall around the shower – appears to be lacking in paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 73 - Paint at the base of walls is uneven and lacking Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 74 - Front Lower Garage East Outside Wall – Paint appears uneven and lacking. No Preparation – Obvious gaps and cracks with no caulking and lacking paint. Investigator’s Observation: Front Lower Garage NO CONTRACTOR ACTION REQUIRED.
Complaint Item: 75 -Retaining walls at the corners – Paint appears uneven and lacking paint. Investigator’s Observation: ROC: Insufficient evidence to support the allegation. NO CONTRACTOR ACTION REQUIRED.
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 October 15, 2024 Respondent: Pro Power Painting and Restoration LLC 3925 Breakwater Ln Lake Havasu City, AZ 86406
Complainant: Richard Busch 1851 Cabana Dr Lake Havasu City, AZ 86404
Compliance Notes Case No.: 2024-05808 Investigator: Cliff Corlett Inspection Date: Tuesday, October 15, 2024 Inspection Time: 09:00 AM Respondent Not Present at Compliance Inspection: ☐ Compliance Inspection Not Conducted: ☐
Compliance Jobsite General Notes: Respondent has returned to this project and addressed the majority of the Written Directive items. The issues remaining are primarily overspray, drips, masking residue on windows and wrought iron and the unfinished repaint of the garage doors.
Compliance Findings: RESPONDENT IS NOT IN COMPLIANCE.
Investigator’s Initial Observation: ROC: The length of this complaint would appear to indicate that this is an extremely poor paint job. To the contrary this appears to be a fairly typical paint job on stucco and existing, weathered wood fascia that needs general touch-up of caulking and paint around the entire house and garage. There are areas around the house that require additional work. Additional caulking, and paint. Some trim wood paint appears to be blistering. There is some overspray and masking clean-up needed around the house. There is some paint drips and there is some damage to RV garage doors.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 1 - Front of House – Upper Garage 1. Front Eaves - No preparation. Visible cracks in wood lacking caulk and lacking paint in several areas. Previous color also appears to be bleeding through dark color. Investigator’s Initial Observation: Allegation Confirmed RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 2 - 2. Trim boards – No preparation. There are visible holes and cracks lacking caulk and paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 3 - 3. Peak of front trim boards – obvious gaps – no preparation. Old paint bleeding through and paint has already begun to peel. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 4 - 4. Right front trim board – no preparation. Holes not filled with caulk. Lacking paint, old Paint bleeding through. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 5 - 5. Right front flashing. Lacking paint. Metal is visible. Investigator’s Initial Observation: Allegation Confirmed, see # 1 RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 9 - 9. Metal flashing below wrought iron on upper garage and at roof line. Lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 15 - 15. Base of rail. – Base plate – lacks paint. Old color showing through. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 19 - 19. Trim wood inside front patio – No preparation. Visible nail holes, cracks & Gaps, lacks caulking and paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 20 - 20. Metal flashing at roof line – obvious scratches not painted. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 25 - 25. Flashing at roofline – Appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 27 - 27. New patio doors. - Drip lines and paint on door frame. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Drips not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 28 - 28. New windows – Drip lines and paint on door frame. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Drips not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 29 - 29. Trim boards & Eaves inside patio – No preparation. Several cracks and gaps and holes. Missing caulking and paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 30 - 30. New electrical outlet covers – Obvious overspray. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Respondents cleaning appears to have scratched the factory finish of the electrical covers. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED New covers were scuffed by cleaning.
Complaint Item: 33 - 33. Right side of door/ gate opening – Appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Bare spot still visible next to gate opening. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 34 - 34. Dripping on concrete patio. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 35 - Side East 35. Trim Boards – No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk and also lack paint. Paint already bubbling and ready to peel. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Paint appeared to be bubbling at eave. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 36 - Eaves – No Preparation. Visible gaps and cracks and nail holes. No caulk was applied and appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 37 - 37. Flashing at roof line – Appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 42 - Side East 42. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Paint already bubbling and ready to peel. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Paint appeared to be bubbling at eave. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 43 - 43. Metal Flashing – appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 44 - 44. Trim boards under flashing – lacking / uneven paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 45 - 45. Eaves – Appear to be lacking in paint Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 46 - House Rear. 46. Trim Boards (Outside patio) – No Preparation. Visible gaps and cracks. Nail holes are not filled with caulk. Also appears to be lacking paint Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 47 - 47. Eaves - – No Preparation. Visible gaps and cracks are not filled with caulk. Also appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 50 - 50. Metal Flashing at roofline – Appears to be lacking on paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 51 - 51. East Pony wall – Brown Overspray. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 52 - 52. New Kitchen Window – Obvious overspray & drip marks. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 54 - House Rear West 54. New primary bath window – Obvious overspray & paint drip marks. Investigator’s Initial Observation: Allegation Confirmed, see # 1.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 55 - 55. Back gate – Obvious overspray. Appears painting crew tried to clean overspray and removed paint in several areas. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 56 - 56. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 58 - 58. Trim Boards – no preparation. Lacking paint in some areas. Paint is beginning to bubble and flake. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 61 - Master Trim: 61. Trim Boards - No Preparation. Visible gaps and cracks. Nail Holes are not filled with Caulk. Also appears to be lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 62 - 62. Eaves – Wood not prepped. Nail holes not filled. Appears to be lacking in paint in several areas. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 63 - 63. New slider – obvious overspray and paint drips on frame & glass. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 64 - Garage Deck: 64. Trim Boards - No Preparation. Visible gaps, nail holes not filled and visible cracks are not filled with Caulk. Also appears to be lacking paint. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 65 - 65. Eaves – No Preparation – Visible gaps and cracks. Paint appears to be lacking and uneven. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 67 - 67. Wrought Iron on patio deck – overspray everywhere (west side / east side & handrails). Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 70 - 70. Obvious cracks and gaps everywhere – Lacking preparation, caulking and paint. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 71 - Metal flashings lacking paint. And # 72. Obvious staining under drain spouts- Lacking proper paint coverage. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 76 - 76. Light Fixture – Obvious Overspray. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 77 - Driveway Concrete – Paint Overspray and drips left to damage new concrete. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 78 - Steel Garage doors – Obvious overspray all over the face of the door. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 79 - 79. Steel Garage doors – Painting crew used something abrasive to try and clean door scraping the paint off down to the metal, placing the owner’s lifetime warranty at risk. Manufacturer has specific guidelines to correct damage or warranty will be null and void to the owners. Investigator’s Initial Observation: ROC: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Complaint Item: 80 - Upper Den Patio 80. Eaves where camera was installed – Camera area was not properly taped. Lacks paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 81 - 81. Slider door – Obvious overspray and paint drips on frame & glass. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Complaint Item: 82 - 82. Eaves surrounding patio – No prep work. Obvious gaps and cracks with no caulking and lacking paint. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Corrected prior to Compliance inspection. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☒ CORRECTED ☐ NOT CORRECTED
Complaint Item: 83 - 83. Wrought iron – Obvious over spray throughout. Investigator’s Initial Observation: Allegation Confirmed, see # 1. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Compliance Observation: Not Corrected Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. ☐ CORRECTED ☒ NOT CORRECTED
Note: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 Please review the complaint items listed above. If any of the items have not been corrected this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.
If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,
Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC: File
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 9/24 2024-05808 COMPLIANCE JOBSITE PHOTOS No-1 1 THRU 30
(Taken 10-3-24)
CJSI -1
Unfinished garage door repairs (Paint)
CJSI -2
Painted eaves above patio deck. Above garage. CJSI -3
Balcony above garage.
CJSI -4
East side R V garage CJSI -5
Car garage with
CJSI -6 CJSI -7
East side of upper den wall.
CJSI -8
East side of upper den wall. CJSI -9
East side of upper den wall.
CJSI -10
Lower planter. Hairline crack. CJSI -11
East side of upper den wall.
CJSI -12
East side of upper den wall. CJSI -13
East side of upper den wall.
CJSI -14
Front of house Patio façade. CJSI -15
Front of house Patio façade.
CJSI -16 Front of house Patio façade.
CJSI -17
Front patio, outlets cleaned by Respondent.
CJSI -18 Front patio, ceiling not included in paint project. Paint on Sliding Glass door frame.
CJSI -19 “Hole” in finish above gate lock.
CJSI -20
East side house Front patio fascia Some bubbling of paint at end of fascia. CJSI -21
East side house Front patio fascia
CJSI -22
East side house overspray CJSI -23
East side house
CJSI -24 East side house Gable fascia
CJSI -25
East side house Gable fascia
CJSI -26 Rear house east side. Wing wall
CJSI -27
Rear house east side. Wing wall
CJSI -28 Rear house east side
CJSI -29
Rear patio east side
CJSI -30 Rear patio east side 2024-05808 COMPLIANCE JOBSITE PHOTOS No-2 31 THRU 63
(Taken 10-3-24) PRO POWER PAINTING
CJSI -31
Rear patio east side
CJSI -32
Overspray on gate. CJSI -33
West side gable
CJSI -34
West side gable CJSI -35
West side gable
CJSI -36
Overspray Master bedroom door CJSI -37
Master bedroom door. Masking residue on Left side.
CJSI -38
West side RV garage CJSI -49
West side RV garage
CJSI -40
Upper deck railing. Masking residue. CJSI -41
Upper deck railing. Masking residue.
CJSI -42
Upper deck railing. Masking residue. CJSI -43
Upper deck railing. Masking residue.
CJSI -44
Upper deck railing. Masking residue. CJSI -45
Overspray on railings
CJSI -46 CJSI -47
Overspray
CJSI -48
Upper balcony Masking residue. CJSI -48
Paint on front door frame
CJSI -50
Elect cover finish damaged by cleaning off paint CJSI -51
You can see doors have been scuffed up for paint and windows masked.
CJSI -52 CJSI – 53. You can see doors have been scuffed up for paint. CJSI - 54
CJSI -55
Car garage door prepped for painting. CJSI – 56 RV door prepped for paint. Parties disagree as to why work stopped. CJSI -57—You can see doors have been scuffed up for paint and windows masked.
CJSI -57
West side RV garage CJSI -59
West side RV garage
CJSI -60
West side RV garage CJSI -61
West side RV garage
CJSI -62
West side RV garage CJSI – 63
West side RV garage Received 11/12/24, 8:29 AM State of Arizona Mail - Case number 2024-05808 11/12/2024 ROC Legal
Answers - AZROC <[email redacted]>
Case number 2024-05808 message
Kyle Polansky <[email redacted]> Tue, Nov 12, 2024 at 7:05 AM To: [email redacted]
---------- Forwarded message --------- From: Kyle Polansky <[email redacted]> Date: Tue, Nov 12, 2024, 8:02 AM Subject: Case number 2024-05808 To: <[email redacted]>
"Written answer to citation and complaint "
Pro Power Painting takes great pride in its work, as evidenced by our numerous five-star reviews. However, this particular project presented unique challenges due to the age and condition of the property and being denied access to fix the issues in a timely manner. From the outset, the customer demonstrated an inclination to exploit the situation. Despite our repeated efforts to address their concerns, including multiple site visits and revisions, they continued to escalate the issue. Many of the alleged defects were inherent to the aged wood and were not considered significant. Nevertheless, we diligently worked to rectify them to the best of our ability. Regarding the overspray issue, we were unable to correct it within the necessary timeframe due to the customer's unavailability and denying us acess. We offered to mitigate the issue by matching and repainting the affected areas, but this proposal was rejected. Similarly, the door refinishing process was interrupted by the customer's scheduling conflicts, preventing us from completing the work as planned. It is our sincere belief that these issues could have been resolved amicably had the customer cooperated with our efforts. We remain committed to to resolving this matter fairly and professionally.
I also do not believe that it is fair that Cliff the Investigator had scheduled an inspection date so that we could be present to document and record everything, and when my guys showed up on the date he refused doing an inspection and told the guys he had already done one a couple weeks prior without us being there but somehow the owner was there when he did it.
Our company is a very reputable company and we have never had an issue arise like this before.
Attached are my reviews along with screenshot of the complaintant stating we had to sit and wait for access even though he was present before leaving and could have gave them the proper access.
In some of the itemized complaints it's says overspray, my guys had said a bunch of it was stucco overspray which we did not do any stucco. They both are white the paint and stucco when sprayed.
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Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.
The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,
v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.
REQUEST
The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving
intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative
proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely
to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date
_____________________________________ _______________________ Respondent (or representative) Date
of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***
ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.
PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.
FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007
EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.
CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.
Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A
PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address
John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony
John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.
Witness 1. Name 2. Telephone Number 3. Email Address
4. Subject Matter of Expected Testimony
Witness 1. Name 2. Telephone Number 3. Email Address
4. Subject Matter of Expected Testimony
Witness 1. Name 2. Telephone Number 3. Email Address
4. Subject Matter of Expected Testimony
Witness 1. Name 2. Telephone Number 3. Email Address
4. Subject Matter of Expected Testimony
Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.
Exhibit Exhibit Name
Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.
I am the (check one): Complainant Respondent Docket No.
Print Name Signature Date
Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3