2024A-04141-CHC-ROC Notice of Hearing & Packet MAILED 2024-04141.pdf

2024A-04141-CHC-ROC · Registrar of Contractors · 2024-10-07

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Maria Ruiz Pacheco , Case No. 2024-04141

COMPLAINANT, Docket No. 2024A-04141-CHC-ROC

v. NOTICE OF HEARING ON CONTESTED CASE Saguaro Roofing Plus LLC License No. ROC 347405,

RESPONDENT. This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

November 18, 2024 9:00 AM Tammy Eigenheer Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION

The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED

The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on September 4, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED

The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(2)(a) Charge: 2 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Charge: 3 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will

be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing. RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney.

A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET

In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS

The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com

If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of

extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed

Complaints – Resolved/Settled/Withdrawn.”

Dated October 7, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail October 7, 2024 to:

Respondent(s) Saguaro Roofing Plus LLC 2626 N Campbell Ave Tucson, AZ 85719

Complainant(s) Maria Ruiz Pacheco 5518 S Robin Ave Tucson, AZ 85746

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2024-04141 /

Hearing Packet FAQ What is the The Hearing Packet is a packet of certain documents collected or Hearing Packet? issued by the Registrar over the course of its investigation. Who gets the The Hearing Packet is assembled and distributed to all parties and Hearing Packet? to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing. What types of The Registrar prepares a Hearing Packet for Complainant-Handled cases does the Cases and No-Pay Cases. Note: If the Docket Number on the Registrar prepare a Notice of Hearing contains a “CHC” or “NPC”, your case is a Hearing Packet for? Complainant-Handled Case or a No-Pay Case. What is in the The Hearing Packet contains essential case-specific documents and Hearing Packet? at a minimum will include the following documents: ● Original complaint; ● Citation; and ● Answer. The Hearing Packet will also contain the following documents (if applicable): ● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos. What if there are If there is any evidence you submitted to the Registrar that are not documents missing included in the Hearing Packet it is your responsibility to introduce from the Hearing that evidence at the administrative hearing. Note: The Packet? administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to: ● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

How do I disclose You must properly disclose any and all documents and witnesses evidence I intend to you intend to use at your hearing according to the Registrar’s use at a Hearing? Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118. A sample prehearing disclosure form and instructions are provided to the parties by the Registrar. How do I obtain If you previously submitted documents to the Registrar and need a documents I copy of these documents, please contact the Registrar’s Legal previously submitted Department or submit a public records request at to the Registrar? https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Maria Ruiz Pacheco 5518 S Robin Ave Tucson, AZ 85746

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Respondent: Saguaro Roofing Plus LLC 2626 N Campbell Ave Tucson, AZ 85719

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 April 17, 2024

Re: Complaint No. 2024-04141

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for Thursday, July 11, 2024 at 09:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

Gregory Johndrow, Investigator #195 (520) 628-6896 [email redacted] 1700 W. Washington St., Ste. 105 Phoenix, Arizona 85007

Cc: File

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 7/22/24, 10:49 AM State of Arizona Mail - Addendum to case

Gregory Johndrow <[email redacted]>

Addendum to case fernanda ruiz <[email redacted]> Fri, Jul 19, 2024 at 9:55 AM To: [email redacted]

- Damage to decking found in several areas - Rotten and soft decking found in several areas of field - Damage shingles -Crooked shingles in multiples areas -Roof penetrations improperly sealed or jacks not properly installed -Damage shingles at edging -Roof not installed in accordance with specific guidelines -Damage plywood at the front and back overhang -Unsealed pipe jacks and roof vents -Multiple soft areas -Failure to use proper materials for decking repairs under the shingles

https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 1/1 Complainant: Maria Ruiz Pacheco 5518 S Robin Ave Tucson, AZ 85746

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 12/23 Respondent: Saguaro Roofing Plus LLC 2626 N Campbell Ave Tucson, AZ 85719

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 12/23 July 22, 2024

Re: Complaint No. 2024-04141

Dear Complainant and Respondent:

After the initial filing of the complaint 2024-04141, the Complainant filed the attached amended complaint containing additional complaint items.

A jobsite inspection is scheduled Monday, July 29, 2024 at 09:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the amended complaint items within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on the amended complaint items. 2. The Registrar may also be precluded from taking further action on the amended complaint items, if the work that is the subject of the amended complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area. Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the amended complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the amended complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 12/23 If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

Gregory Johndrow, Investigator #195 (520) 628-6896 [email redacted] 1700 W. Washington St., Ste. 105 Phoenix, Arizona 85007

Cc: File

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 12/23 7/23/24, 1:40 PM State of Arizona Mail - Case 2024-04141 / Addendum

Gregory Johndrow <[email redacted]>

Case 2024-04141 / Addendum fernanda ruiz <[email redacted]> Mon, Jul 22, 2024 at 5:06 PM To: [email redacted]

Water leaks in different areas of the roof

https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 1/1 7/29/24, 6:32 AM State of Arizona Mail - Case 2024-04141 / Addendum

Gregory Johndrow <[email redacted]>

Case 2024-04141 / Addendum fernanda ruiz <[email redacted]> Sat, Jul 27, 2024 at 4:57 PM To: Gregory Johndrow <[email redacted]>

New water leaks, they are located in the boiler room, imagines and video attached.

https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 1/4 7/29/24, 6:32 AM State of Arizona Mail - Case 2024-04141 / Addendum

https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 2/4 7/29/24, 6:32 AM State of Arizona Mail - Case 2024-04141 / Addendum

https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 3/4 7/29/24, 6:32 AM State of Arizona Mail - Case 2024-04141 / Addendum

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https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 4/4 Arizona Registrar of Contractors Jobsite Inspection Notes Case No.: 2024-04141 Investigator: Greg Johndrow #195 Inspection Date: 7/29/2024 Inspection Time: 9:00 AM

Complainant: Maria Ruiz Pacheco Respondent: Saguaro Roofing Plus LLC

General Notes: The site inspection was performed on this date and time, with both parties present. In attendance for the respondent was Ray Rabago.

Complaint Item 1: “Provided with false information” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 2: “Haven’t install solar panels back” Investigator’s Observations: Verified. The solar panels have not been reinstalled. Governing Rule: A.R.S. § 32-1154(A)(2)(a): Departure from or disregard of: (a) Plans or specifications...

Complaint Item 3: “Took 7 days to complete roof when they told us it was going to take from 1 to 2” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 4: “Send employees with no experience, even the marketing guy was working on my roof” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue to inspect or report on. Governing Rule: N/A

Complaint Item 5: “Lack of communication” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 6: “Bad customer service, poor client treatment” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 7: “They mentioned only one employee had experience” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Complaint Item 8: “Employee with “experience “ mentioned that was looking in youtube things he was supposed to know” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 9: “Did a hole in my ceiling” Investigator’s Observations: This allegation is NOT verified. The issue was resolved prior to the site inspection. Governing Rule: N/A

Complaint Item 10: “Tried to stop homeowner (my husband) from going up to check the progress after listening employee comments about…Doing thing poorly because he was tired and he was working on his own” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 11: “Homeowner (my husband) was helping passing thing around when only one person working, it was raining…Work was supposed to be done and we were worried about mold” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 12: “Provided with one price for replacement on materials my roof didn’t need (plywood)” Investigator’s Observations: This allegation is NOT verified. In response to this complaint item: There is not sufficient evidence to verify a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 13: “Didn’t provided with the price for replacement of materials my roof needed until it was installed (used metal sheets)” Investigator’s Observations: This allegation is NOT verified. In response to this complaint item: There is not sufficient evidence to verify a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 14: “Damage of washing machine” Investigator’s Observations: This allegation is NOT verified. In response to this complaint item: There is not sufficient evidence to verify a violation of A.R.S. § 32-1154(A). I was not shown any damage at the site inspection. The complainant acknowledged compensation from the respondent to resolve the issue was refused. Governing Rule: N/A

Complaint Item 15: “Found roof materials on AC unit after service since the AC was not working properly” Investigator’s Observations: This allegation is NOT verified. The issue was resolved prior to the site inspection. Governing Rule: N/A

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Complaint Item 16: “2 weak spots” (Complainant’s description of soft spots on the roof) Investigator’s Observations: Verified. One area to the west side of the rooftop HVAC unit was observed. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 17: “Company name is Saguaro Roofing Plus, I was asked to write check to Saguaro Solar ” Investigator’s Observations: This allegation is NOT verified. In response to this complaint item: There is not sufficient evidence to verify a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Addendum Complaint Item 1: “Damage to decking found in several areas” Investigator’s Observations: Verified. The new roofing system was installed over two areas of damaged roof decking. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 2: “Rotten and soft decking found in several areas of field” Investigator’s Observations: Verified. One area to the west side of the rooftop HVAC unit was observed. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 3: “Damage shingles” Investigator’s Observations: Verified. A torn shingle was observed in the section of singles located to the north of the roof top HVAC unit. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 4: “Crooked shingles in multiples areas” Investigator’s Observations: Verified. The horizontal rows of shingles were not installed straight. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 5: “Roof penetrations improperly sealed or jacks not properly installed” Investigator’s Observations: Verified. Multiple roof penetrations are poorly sealed with noticeable voids. Roof jacks were not used in all areas. The incorrect size roof jack was observed in at least one location. The shingles cut around the roof penetrations are unsightly do not meet standards. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Arizona Registrar of Contractors Jobsite Inspection Notes A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9- 108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 7: “Roof not installed in accordance with specific guidelines” Investigator’s Observations: Verified. The manufactures specification of ¼” to ¾” overhang of the shingle on the roof eaves and rakes were not followed in all locations. The shingle exposure varies throughout the roof from row to row leaving an unsightly appearance. The horizontal rows of the shingles are not straight. Governing Rule: A.R.S. § 32-1154(A)(2)(a): Departure from or disregard of: (a) Plans or specifications... A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9- 108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 8: “Damage plywood at the front and back overhang” Investigator’s Observations: Verified. The new roofing system was installed over two areas of damaged roof decking. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 9: “Unsealed pipe jacks and roof vents” Investigator’s Observations: Verified. Multiple roof penetrations are poorly sealed with noticeable voids. Roof jacks were not used in all areas. The incorrect size roof jack was observed in at least one location. The shingles cut around the roof penetrations are unsightly do not meet standards. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 10: “Multiple soft areas” Investigator’s Observations: Verified. One area to the west side of the rooftop HVAC unit was observed. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 11: “Failure to use proper materials for decking repairs under the shingles” Investigator’s Observations: Verified. Two sections of roof decking were replaced with dimensionally different thickness of material from the existing roof decking. This was confirmed by a photograph presented to me from the respondent at the time of the inspection. The issue has left a depressed area in the locations where the material was replaced to the east side of the rooftop HVAC unit. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 12: “Water leaks in different areas of the roof, New water leaks, they are located in the boiler room” Investigator’s Observations: Verified. Water is leaking into the closet that houses the water heater and HVAC equipment. The leak on the front eave outside the front door was not confirmed. The respondent is to ensure the roof does not leak. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner. RCC100 11/14

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Case: 2024-04141 Date: 7-29-24 Address: 5518 S. Robin Ave; Tucson, AZ 85746 Picture 2 Jobsite Inspection Photos

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Case: 2024-04141 Date: 7-29-24 Address: 5518 S. Robin Ave; Tucson, AZ 85746 Complainant: Maria Ruiz Pacheco 5518 S Robin Ave Tucson, AZ 85746

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Respondent: Saguaro Roofing Plus LLC 2626 N Campbell Ave Tucson, AZ 85719

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 August 13, 2024

License No. ROC 347405

Re: Complaint No. 2024-04141

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32- 1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on Friday, August 30, 2024.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Complaint Item 16: “2 weak spots” (Complainant’s description of soft spots on the roof) Investigator’s Observations: Verified. One area to the west side of the rooftop HVAC unit was observed. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Addendum Complaint Item 1: “Damage to decking found in several areas” Investigator’s Observations: Verified. The new roofing system was installed over two areas of damaged roof decking. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Addendum Complaint Item 6: “Damage shingles at edging” Investigator’s Observations: Verified. The shingles along the roof edge are not cut straight and have a jagged edge appearance, this does not follow the manufactures instructions for installation Governing Rule: A.R.S. § 32-1154(A)(2)(a): Departure from or disregard of: (a) Plans or specifications... A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9- 108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Addendum Complaint Item 7: “Roof not installed in accordance with specific guidelines” Investigator’s Observations: Verified. The manufactures specification of ¼” to ¾” overhang of the shingle on the roof eaves and rakes were not followed in all locations. The shingle exposure varies throughout the roof from row to row leaving an unsightly appearance. The horizontal rows of the shingles are not straight. Governing Rule: A.R.S. § 32-1154(A)(2)(a): Departure from or disregard of: (a) Plans or specifications... A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9- 108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Addendum Complaint Item 12: “Water leaks in different areas of the roof, New water leaks, they are located in the boiler room” Investigator’s Observations: Verified. Water is leaking into the closet that houses the water heater and HVAC equipment. The leak on the front eave outside the front door was not confirmed. The respondent is to ensure the roof does not leak. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item 8: “Employee with “experience “ mentioned that was looking in youtube things he was supposed to know” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 9: “Did a hole in my ceiling” Investigator’s Observations: This allegation is NOT verified. The issue was resolved prior to the site inspection. Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item 15: “Found roof materials on AC unit after service since the AC was not working properly” Investigator’s Observations: This allegation is NOT verified. The issue was resolved prior to the site inspection. Governing Rule: N/A

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Gregory Johndrow, Investigator #195 (520) 628-6896 [email redacted] 1700 W. Washington St., Ste. 105 Phoenix, Arizona 85007

CC: Complainant

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 8/30/24, 3:14 PM State of Arizona Mail - Gregory Johndrow has shared a file "20240813 C009 Written Directive 2024-04141.pdf" with you

Gregory Johndrow <[email redacted]>

Gregory Johndrow has shared a file "20240813 C009 Written Directive 2024- 04141.pdf" with you Ray Rabago <[email redacted]> Fri, Aug 30, 2024 at 2:53 PM To: Gregory Johndrow <[email redacted]>

Hello Greg, I hope this email finds you well. Here is the response for the written directive. We truly appreciate your time in the case and are ready to get this roof in correct order. Please let me know if you have any questions or concerns.

Complaint Item 2: “ Haven’t install solar panels back”

The solar panels and all equipment related to the solar system will be reinstalled within a week ( 7 days ) from the completion of the roof. This work will be completed by Saguaro Solar Electric.

Complaint Item 16: “ 2 weak spots “ Per Gregory Johndrow Complaints 2,16,10 are the same.

Saguaro Roofing Plus will replace any roof decking that is bad, installed incorrectly or improper material on the area west of the rooftop hvac unit.

Addendum Complaint Item 1: “ Damage to decking Found in several areas “ Per Gregory Johndrow Addendum Complaint Item 1 & 8 are the same.

Saguaro Roofing Plus will replace any roof decking that is bad, installed incorrectly or improper material.

Addendum Complaint Item 3: “Damage Shingles”

Torn shingles will be replaced with a new non torn shingle.

Addendum Complaint Item 4: “ Crooked Shingle in Multiple Areas “

Rows with crooked shingles will be removed and replaced with new shingles to fix this issue.

Addendum Complaint Item 5: “Roof penetrations improperly sealed or jacks not properly installed” Per Gregory Johndrow Addendum Complaint Item 9: are the same.

A single improperly sized roof jack will be removed and a new correct sized roof jack will be installed. Each roof jack will be resealed correctly.

Addendum Complaint Item 6: “ Damage shingles at edging”

Shingles adjacent to the roof edge will be recut so that they are straight and do not resemble jagged edges. In the event the shingles are not able to be recut we will remove and reinstall a shingle.

Addendum Complaint Item 7: “Roof not installed in accordance with specific guidelines.” Manufacturer's specification of ¼” to ¾” overhang of the shingle on the the roof eaves and rakes were not followed in all locations.’’

https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 1/2 8/30/24, 3:14 PM State of Arizona Mail - Gregory Johndrow has shared a file "20240813 C009 Written Directive 2024-04141.pdf" with you

Shingles installed at eaves and rakes will be replaced in areas that do not meet manufacturer’s specifications of ¼” to ¾” overhang

Addendum Complaint Item 11: “ Failure to use proper materials for decking repairs under the shingles ”

Saguaro Roofing Plus will replace any roof decking that is bad, installed incorrectly or improper material.

Addendum Complaint Item 12: “ Water leaks in different area of the roof, New water leaks, they are located in the boil room” Per Gregory Johndrow The leak on the front eave outside the front door was not confirmed.

Saguaro Roofing Plus will make sure the roof is water tight, and will replace the water damaged drywall in the boiler room.

[Quoted text hidden] --

https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 2/2 9/3/24, 6:48 AM State of Arizona Mail - Case 2024-04141

Gregory Johndrow <[email redacted]>

Case 2024-04141 fernanda ruiz <[email redacted]> Fri, Aug 30, 2024 at 5:13 PM To: Gregory Johndrow <[email redacted]>

Hello Gregory,

As of today 08/30/2024 at 5:13pm Saguaro Roofing Plus and/or Saguaro Solar have not started neither scheduled any of the repairs stated on the Written Directive. Please help me to move forward my case to the legal department.

Thank you!

https://mail.google.com/mail/u/0/?ik=27cddfbaec&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 1/1 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Maria Ruiz Pacheco, Case No. 2024-04141 COMPLAINANT, v. Saguaro Roofing Plus LLC, CITATION License No. ROC 347405, RESPONDENT.

The Registrar issues this Citation to Saguaro Roofing Plus LLC (“Respondent”) under

A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by September 19, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the

act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke

Respondent’s license(s).

THE WRITTEN COMPLAINT On April 9, 2024, Maria Ruiz Pacheco (“Complainant”) filed a written complaint with

the Registrar. A copy of that Complaint is attached to this Citation.

A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with

violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged

with violating:

Charge: 1 A.R.S. § 32-1154(A)(2)(a) Departure from or disregard of: (a) Plans or specifications in any material

respect that is prejudicial to another without consent of the owner or the

owner's duly authorized representative and without the consent of the person

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code. Charge: 2 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. Charge: 3 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2024-04141. How to File a Written Answer: Respondent’s written answer may be submitted in the

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than September 19, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings.

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated September 4, 2024. By: /s/ Meridith Bell Meridith Bell Legal Assistant II Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, September 4, 2024 to: Respondent Certified Mail No: [number redacted] Saguaro Roofing Plus LLC 2626 N. Campbell Ave. Tucson, AZ 85719 Copy mailed by USPS First Class mail this same date to: Respondent Saguaro Roofing Plus LLC 2626 N. Campbell Ave. Tucson, AZ 85719 Complainant Maria Ruiz Pacheco 5518 S. Robin Ave. Tucson, AZ 85746 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2024-04141 /

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Maria Ruiz Pacheco Mailing Address (Enter jobsite in Contract/Project section) City State Zip

5518 S Robin Ave Tucson Arizona 85746 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Saguaro Roofing Plus LLC ROC 347405 Street Address City State Zip

2626 N Campbell Ave Tucson AZ 85719 Phone Number Email

[number redacted] [email redacted] Name of Person(s) Representing License

Noe Quijada Contract/Project Information Contract Date Contract Amount Amount Paid

March 6, 2024 $11,000.08 $5,500.00 Date Work Started Date Work Stopped Date Work Was Completed

March 28, 2024 April 3, 2024 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

5518 S Robin Ave Tucson AZ 85746 Name of Construction Site Owner Construction Site Name (if applicable)

Phone Number of Construction Site Owner Email of Construction Site Owner

This complaint is for Poor Work I have contacted the contractor by Have you filed a complaint in court? No Has any work been corrected? No

RCC099 12/05/18 Page 1 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

The contract was Both All change orders were Oral This project was Residential This project involved Other Replace roof A building permit was obtained by N/A List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

Mistreated from employees, lack of communication, employees with no experience, damage to property and personal property, roof was finished in 7 days (during rain), loosing productivity without solar panels, they got our home under false information and pushing sales. Allegations Listed on Complaint:

Provided with false information

Haven’t install solar panels back

Took 7 days to complete roof when they told us it was going to take from 1 to 2

Send employees with no experience, even the marketing guy was working on my roof

Lack of communication

Bad customer service, poor client treatment

They mentioned only one employee had experience

Employee with “experience “ mentioned that was looking in youtube things he was supposed to know

Did a hole in my ceiling

Tried to stop homeowner (my husband) from going up to check the progress after listening employee comments about…

Doing thing poorly because he was tired and he was working on his own

Homeowner (my husband) was helping passing thing around when only one person working, it was raining…

Work was supposed to be done and we were worried about mold

RCC099 12/05/18 Page 2 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Provided with one price for replacement on materials my roof didn’t need (plywood)

Didn’t provided with the price for replacement of materials my roof needed until it was installed (used metal sheets)

Damage of washing machine

Found roof materials on AC unit after service since the AC was not working properly

weak spots

Company name is Saguaro Roofing Plus, I was asked to write check to Saguaro Solar

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Maria Ruiz Pacheco \complainant1\ \complainantd1\

RCC099 12/05/18 Page 3 of 3 Sales representative: Ray Rabago

Owner: Noe Quijada

Solar Panels were removed on March 19, 2024

Work was supposed to be from March 21 to March 22.

Received a text message on March 21 from Ray: 2 roofers called in sick.

Worked on roof started on March 28, was finished on April 3.

Ceiling was repaired on April 06

Panels were supposed to be installed on April 4 or April 10, didn’t receive communication until April 9, they may work on it on April 10.

Sales representative was very persistent on this sale, we told them no a few times, but he kept on pushing the sale as “more competitive.”

Documentation is under the name of Saguaro Roofing Plus, sales representative asked for check to be written to Saguaro Solar. Sales representative: Ray Rabago

Owner: Noe Quijada

Solar Panels were removed on March 19, 2024

Work was supposed to be from March 21 to March 22.

Received a text message on March 21 from Ray: 2 roofers called in sick.

Worked on roof started on March 28, was finished on April 3.

Ceiling was repaired on April 06

Panels were supposed to be installed on April 4 or April 10, didn’t receive communication until April 9, they may work on it on April 10.

Sales representative was very persistent on this sale, we told them no a few times, but he kept on pushing the sale as “more competitive.”

Documentation is under the name of Saguaro Roofing Plus, sales representative asked for check to be written to Saguaro Solar. #000002

Invoice Balance due $5,500.00

Issue date Due date Mar 06, 2024 Mar 08, 2024

Saguaro Roo!ng Plus 2626 North Campbell Avenue Tucson, AZ 85719 http://www.saguaroroo!ngplus.com CR-42 ROC#347405

JOB ADDRESS

5518 South Robin Avenue, Tucson, AZ 85746

JOB CUSTOMER BILLING CUSTOMER

Maria Ruiz Pacheco Maria Ruiz Pacheco [email redacted] (308) 389-1940 [email redacted] (308) 389-1940

Invoice items

Remove Laminated - comp. shingle rfg. - w/ felt $989.01

Unit price: 49.45 Qty: 20.00

Laminated - comp. shingle rfg. $5,076.92

Unit price: 230.77 Qty: 22.00

Flashing - pipe jack $164.84

Unit price: 32.97 Qty: 5.00

Roof Vent- Detach and Reset $51.65

Unit price: 51.65 Qty: 1.00

Synthetic Roo!ng- Underlayment $252.75 Unit price: 126.37 Qty: 2.00

Flash & Seal $329.67

**Three course application: plastic roo!ng cement, polyester mesh and, !ber reinforced sealant.**

Unit price: 109.89 Qty: 3.00

Aluminum drip edge $263.74

Unit price: 13.19 Qty: 20.00

Ridge cap - composition shingles $435.16

Unit price: 145.05 Qty: 3.00

Pro-Start Starter Strip $43.96

Unit price: 43.96 Qty: 1.00

APOC #264 "ash and seal $85.71

Unit price: 85.71 Qty: 1.00

Ridge vent $219.78

Unit price: 109.89 Qty: 2.00

Solar panel removal, reinstall, system commissioning $2,503.56

Unit price: 178.83 Qty: 14.00

Totals Subtotal $10,416.66 Please pay the balance due listed at the bottom of this section as well as the top of your invoice. Tax (5.6%) $583.34

Total $11,000.00

Payment on Mar 08, 2024 using Check $5,500.00

Balance due $5,500.00

Memo 50% of invoice due upon receipt to order material. Remaining 50% due at completion. Payments are due upon receipt of invoice. Acceptable methods of payment include cash, check, credit card, and electronic payment, fees may apply. Late payments are subject to a 5% late charge. Late charges will be applied every 15 days an invoice remains unpaid.

Ray Rabago Saguaro Roofing Plus (520) 339-4871 [email redacted] License Number CR-42 ROC#347405 Shingle Roof System Estimate option Laminated Architectural Shingle- 50yr

Name/Description Unit price Qty Subtotal

Remove Laminated - comp. shingle rfg. - w/ felt $49.45 20 1 $989.01

Laminated - comp. shingle rfg. $230.77 22 1 $5,076.92

Flashing - pipe jack $32.97 51 $164.84

Roof Vent- Detach and Reset $51.65 11 $51.65

Synthetic Roofing- Underlayment $126.38 21 $252.75

Flash & Seal $109.89 31 $329.67 **Three course application: plastic roofing cement, polyester mesh and, fiber reinforced sealant.**

Aluminum drip edge $13.19 20 1 $263.74

Ridge cap - composition shingles $145.05 31 $435.16

Pro-Start Starter Strip $43.96 11 $43.96

APOC #264 flash and seal $85.71 11 $85.71

Digital satellite system - Detach & reset $0.00 01 $0.00

Ridge vent $109.89 21 $219.78

Removal, Reinstall, System Commissioning $178.83 14 $2,503.56

Estimate total Subtotal $10,416.75

Tax $583.33

Total $11,000.08

Ray Rabago Saguaro Roofing Plus (520) 339-4871 [email redacted] Summary All totals include taxes*

Please select one option from this proposal and sign it with any notes.

Shingle Roof System $11,000.08 Laminated Architectural Shingle- 50yr

Subtotal $10,416.75

Tax $583.33

Total $11,000.08

Maria Ruiz Pacheco 03/06/2024

Maria Ruiz Pacheco Date

By signing this document you agree to the statement of works provided by Saguaro Roofing Plus and in accordance with any terms described within.

Ray Rabago Saguaro Roofing Plus (520) 339-4871 [email redacted] #000002

Invoice Balance due $5,500.00

Issue date Due date Mar 06, 2024 Mar 08, 2024

Saguaro Roo!ng Plus 2626 North Campbell Avenue Tucson, AZ 85719 http://www.saguaroroo!ngplus.com CR-42 ROC#347405

JOB ADDRESS

5518 South Robin Avenue, Tucson, AZ 85746

JOB CUSTOMER BILLING CUSTOMER

Maria Ruiz Pacheco Maria Ruiz Pacheco [email redacted] (308) 389-1940 [email redacted] (308) 389-1940

Invoice items

Remove Laminated - comp. shingle rfg. - w/ felt $989.01

Unit price: 49.45 Qty: 20.00

Laminated - comp. shingle rfg. $5,076.92

Unit price: 230.77 Qty: 22.00

Flashing - pipe jack $164.84

Unit price: 32.97 Qty: 5.00

Roof Vent- Detach and Reset $51.65

Unit price: 51.65 Qty: 1.00

Synthetic Roo!ng- Underlayment $252.75 Unit price: 126.37 Qty: 2.00

Flash & Seal $329.67

**Three course application: plastic roo!ng cement, polyester mesh and, !ber reinforced sealant.**

Unit price: 109.89 Qty: 3.00

Aluminum drip edge $263.74

Unit price: 13.19 Qty: 20.00

Ridge cap - composition shingles $435.16

Unit price: 145.05 Qty: 3.00

Pro-Start Starter Strip $43.96

Unit price: 43.96 Qty: 1.00

APOC #264 "ash and seal $85.71

Unit price: 85.71 Qty: 1.00

Ridge vent $219.78

Unit price: 109.89 Qty: 2.00

Solar panel removal, reinstall, system commissioning $2,503.56

Unit price: 178.83 Qty: 14.00

Totals Subtotal $10,416.66 Please pay the balance due listed at the bottom of this section as well as the top of your invoice. Tax (5.6%) $583.34

Total $11,000.00

Payment on Mar 08, 2024 using Check $5,500.00

Balance due $5,500.00

Ray Rabago Saguaro Roofing Plus (520) 339-4871 [email redacted] License Number CR-42 ROC#347405 Shingle Roof System Estimate option Laminated Architectural Shingle- 50yr

Name/Description Unit price Qty Subtotal

Remove Laminated - comp. shingle rfg. - w/ felt $49.45 20 1 $989.01

Laminated - comp. shingle rfg. $230.77 22 1 $5,076.92

Flashing - pipe jack $32.97 51 $164.84

Roof Vent- Detach and Reset $51.65 11 $51.65

Synthetic Roofing- Underlayment $126.38 21 $252.75

Flash & Seal $109.89 31 $329.67 **Three course application: plastic roofing cement, polyester mesh and, fiber reinforced sealant.**

Aluminum drip edge $13.19 20 1 $263.74

Ridge cap - composition shingles $145.05 31 $435.16

Pro-Start Starter Strip $43.96 11 $43.96

APOC #264 flash and seal $85.71 11 $85.71

Digital satellite system - Detach & reset $0.00 01 $0.00

Ridge vent $109.89 21 $219.78

Removal, Reinstall, System Commissioning $178.83 14 $2,503.56

Estimate total Subtotal $10,416.75

Tax $583.33

Total $11,000.08

Ray Rabago Saguaro Roofing Plus (520) 339-4871 [email redacted] Summary All totals include taxes*

Please select one option from this proposal and sign it with any notes.

Shingle Roof System $11,000.08 Laminated Architectural Shingle- 50yr

Subtotal $10,416.75

Tax $583.33

Total $11,000.08

Maria Ruiz Pacheco 03/06/2024

Maria Ruiz Pacheco Date

By signing this document you agree to the statement of works provided by Saguaro Roofing Plus and in accordance with any terms described within.

Ray Rabago Saguaro Roofing Plus (520) 339-4871 [email redacted] 9/19/24, 4:22 PM State of Arizona Mail - Written Answer to Citation and Complaint. Complaint #2024-04141

Answers - AZROC <[email redacted]>

Written Answer to Citation and Complaint. Complaint #2024-04141 message

Ray Rabago <[email redacted]> Thu, Sep 19, 2024 at 3:38 PM To: [email redacted] Cc: Noe Quijada <[email redacted]>, Doug Vernon <[email redacted]>

Written Answer to Citation and Complaint Complaint# 2024-04141

Saguaro Roofing Plus regrets any inconvenience caused. We prioritize high-quality service and workmanship. Following the recent concern, we've disciplined and retrained the involved crew, leading to improved work quality and no further complaints. To rectify the situation for Mrs. Ruiz Pacheco, we propose a full reroofing by a third-party contractor. It was our misunderstanding of the directive that we were required to complete the work by August 30 2024, vs we are to write a written response on our approach to rectify the situation as this is our first experience with a directive and ROC process.

We have reached out to Mrs. Ruiz Pacheco to address the issues concerning her personal property, We cleaned the washer machine and in good faith, found a new washer machine online and offered to purchase it for her. Mrs. Ruiz Pacheco declined this offer. On July 26th at 6:01 PM, we communicated again with her to propose repairs to her roof, but she insisted on a full roof replacement, which we explained could not be guaranteed without a thorough inspection. We also offered a complimentary third-party roof inspection to ensure alignment on necessary repairs, but Mrs. Ruiz Pacheco declined this as well. During the conversation, Mr. Pacheco voiced that he would not permit us to conduct repairs on the property. We subsequently suggested a complete roof replacement by an external contractor at no cost to Mrs. Ruiz Pacheco; she agreed to this offer on the condition that she would not be responsible for the remaining $5,500 payment. It's worth noting that since this incident, we have successfully installed 30 new roofing systems with outstanding workmanship and customer service, resulting in zero homeowner complaints.

https://mail.google.com/mail/b/AEoRXRSXT-2NSDsuyK9kWICoE3KEnfYDLNGlHYoDj4_7rnvcPwWF/u/0/?ik=581c53cf5c&view=pt&search=all&permth… 1/1 Mediation Notice

Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.

The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,

v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.

REQUEST

The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving

intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative

proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely

to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date

_____________________________________ _______________________ Respondent (or representative) Date

of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***

ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.

PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.

FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007

EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.

CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A

PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address

John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony

John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.

Exhibit Exhibit Name

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

I am the (check one):  Complainant  Respondent Docket No.

Print Name Signature Date

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3