2024A-04106-CHC-ROC Notice of Hearing & Packet MAILED 2024-04106.pdf

2024A-04106-CHC-ROC · Registrar of Contractors · 2024-07-30

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Leslie Allan Klinke , Case No. 2024-04106

COMPLAINANT, Docket No. 2024A-04106-CHC-ROC

v. NOTICE OF HEARING ON CONTESTED CASE FRF DEVELOPMENT LLC License No. ROC 343439,

RESPONDENT. This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

September 12, 2024 9:00 AM Jenna Clark Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION

The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED

The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on July 9, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED

The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will

be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing. RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney.

A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET

In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS

The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com

If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of

extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed

Complaints – Resolved/Settled/Withdrawn.”

Dated July 31, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail July 31, 2024 to:

Respondent(s) FRF DEVELOPMENT LLC 3748 Clearwater Dr. Lake Havasu City, AZ 86406 Complainant(s) Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2024-04106 /

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr Lake Havasu City, AZ 86406

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 July 2, 2024

Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr Lake Havasu City, AZ 86406

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

Case No.: 2024-04106 Investigator: Cliff Corlett Initial Inspection Date: Monday, April 29, 2024 Inspection Time: 10:00 AM

Compliance Jobsite General Notes: On May 20, 2024 the Registrar of Contractors (ROC) issued a Written Directive for the Respondent FRF Development LLC to perform certain corrective work at the Complainants house located at 2364 N. Kiowa Blvd Lake havasu City AZ. That directive had a compliance due date of June 15, 2024. A one week extension was granted with a new due date of June 22, 2024. On or about June 24, 2024 Mr. Klinke contacted the ROC to state that the progress was not adequate and he was not willing to grant any further extensions.

Compliance Findings: RESPONDENT IS NOT IN COMPLIANCE

Compliance Item: 6 - Kitchen Tile grout by upper cabinet needs redone. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 7 - Light housing over sink is missing inside housing. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 8 - Kitchen Nail holes in baseboard and door casing need to be caulked and then painted. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - Over paint cleanup on deck inside walls Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - Paint touchup by tile backsplash. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 10 - Replace damaged panel on refrigerator by an authorized Samsung appliance repair center. Investigator’s Observation: Respondent stated he had already purchased the replacement panel and would install it. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 11 - Upper Deck surface is unlevel trapping water. It needs to be level. Investigator’s Observation: Upper deck covering falls under the guidlines of "Roofing". Roofs may hold water upto 1/2-inch provided it does not cover more than 1/3 the roof span and is dry within 48 hours of a rainfall. Respondent not required to correct "ponding" HOWEVER the deck roofing transition to metal roof leaks. RESPONDENT SHOULD DETERMINE CAUSE AND CORRECT LEAKS BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 14 - Metal roofing panels are not installed professionally. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 15 - Eve overhang on upper deck Fascia board nail holes and not painted Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 16 - Stucco. Cracking and needs repaired. Calking is a unacceptable repair. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 23 - Bar height table on center column is not fabricated and installed. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 24 - Lake side awning is not started or competed Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(c): All work performed by a contractor in a county, city, or town that has not adopted building codes or where any adopted building 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 codes do not contain specific provisions applicable to that aspect of construction work shall be performed in accordance with professional industry standards.

Compliance Item: 27 - Concrete on walls from stucco contractors Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: FILE

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr Lake Havasu City, AZ 86406

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 April 16, 2024

Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr Lake Havasu City, AZ 86406

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

Re: Complaint No. 2024-04106

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

 A jobsite inspection is scheduled for Monday, April 29, 2024 at 10:00 AM.  The Complainant is required to be present.  The Respondent’s attendance is requested and encouraged.  The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

============================================================== If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

/S/ Cliff Corlett Cliff Corlett, Investigator #167 928 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

Cc: File

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 May 20, 2024

Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr. Lake Havasu City, AZ 86406

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

License No. ROC 343439

Re:Complaint No. 2024-04106

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00.

You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on or before June 15, 2024.

RESTRICTIONS  You may not perform or hire other contractors to perform work that is outside the scope of your license.  If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item: 7 - Light housing over sink is missing inside housing. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Compliance Item: 9 - Paint touchup by tile backsplash. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 10 - Replace damaged panel on refrigerator by an authorized Samsung appliance repair center. Investigator’s Observation: Respondent stated he had already purchased the replacement panel and would install it. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 11 - Upper Deck surface is unlevel, trapping water. It needs to be level. Investigator’s Observation: Upper deck covering falls under the guidelines of "Roofing". Roofs may hold water up to 1/2-inch provided it does not cover more than 1/3 the roof span and is dry within 48 hours of a rainfall. Respondent not required to correct "ponding" HOWEVER the deck roofing transition to metal roof leaks. RESPONDENT SHOULD DETERMINE CAUSE AND CORRECT LEAKS BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Compliance Item: 12 - Over paint cleanup on deck inside walls. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 15 - Eve overhang on upper deck Fascia board nail holes and not painted. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 16 - Stucco. Cracking and needs repaired. Calking is an unacceptable repair. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 24 - Lake side awning is not started or competed. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(c): All work performed by a contractor in a county, city, or town that has not adopted building codes or where any adopted building codes do not contain specific provisions applicable to that aspect of construction work shall be performed in accordance with professional industry standards.

Compliance Item: 27 - Concrete on walls from stucco contractors. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item: 1 - I need to have all concerns addressed and repaired to a professional standard. Job needs to be completed to written contract and verbal agreement. If this can’t be accomplished to my satisfaction, I will pursue to collect damages. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 2 - Job was to be completed in 8 weeks. Then it was October 2024. Last day job was worked was 11/22/2024. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 3 - Contractor was informed that job had to be completed by 11/26/2024. Due to renters. Contractor can return on 04/01/2024. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 4 - Contractor was a no show on 04/01/2024. Sent email on 03/20/2024, called 03/26/2024, and 04/02/2024 no response. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Compliance Item: 5 - On 08/19/2023 texted contractor to cover due to storm coming in. wasn't covered properly causing major water damage. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 13 - Eve overhang on upper deck Metal flashing is installed professionally. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 17 - Bottom of the Colum’s have sharp metal. Investigator’s Observation: Stucco walls require metal weep screed at the bottom of the walls. Column metal weep screed installation is typical. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 18 - Stucco not floated properly by electrical switches by columns. Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannot require a contractor to correct a workmanship issue if that issue has been "neglected, modified or had abnormal use. Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Compliance Item: 19 - Future wiring is not installed for speakers. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED.

Compliance Item: 20 - Future wiring is not installed for ceiling fans. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED.

Compliance Item: 21 - Future wiring is not installed for ceiling lights. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED.

Compliance Item: 22 - Future wiring is installed for Eve lights. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED.

Compliance Item: 25 - Patio cool decking has spots from construction. Investigator’s Observation: Cannot verify allegation. Unknown when or how "spots" got onto the patio deck. NO CONTRACTORS ACTION REQUIRED.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Compliance Item: 26 - Had to do major cleanup on the interior and the exterior of the home before my renters arrived. Investigator’s Observation: Complainant had cleaned up debris prior to onsite inspection. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 28 - Pool had to be acid washed due to rust spots from demo process. Investigator’s Observation: Complainant had pool cleaned prior to onsite inspection. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 29 - Contractor removed permit and signoff card from property on 11/22/2024. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 30 - I had to wire Bluetooth speakers properly because they were inoperative. Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannot require a contractor to correct a workmanship issue if that issue has been "neglected, modified or had abnormal use. Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 31 - I had to install metal edge molding on the eve bare wood to avoid water damage to wood. Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannot

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 require a contractor to correct a workmanship issue if that issue has been "neglected, modified or had abnormal use. Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED.

Compliance Item: 32 - I had to install USB outlet and make temp face plate. Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannot require a contractor to correct a workmanship issue if that issue has been "neglected, modified or had abnormal use. Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: file

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 7/3/24, 9:08 AM State of Arizona Mail - Re: AZ Registrar of Contractors case 2024-04106- F R F DEVELOPMENT vs KLINKE

Clifford Corlett <[email redacted]>

Re: AZ Registrar of Contractors case 2024-04106- F R F DEVELOPMENT vs KLINKE message

Clifford Corlett <[email redacted]> Wed, Jul 3, 2024 at 9:07 AM To: Alan Flanagan <[email redacted]> Cc: Leslie Klinke <[email redacted]>

Mr. Flanagan, if you like you may contact my supervisor, Steve Philpott @ 928-637- 0482. The ROC process allows that a contractor must be allowed reasonable access to perform the directed repairs. The statutes provide that a contractor must be allowed at least 15 days to perform the work, in this case you were provided 26 days and then an additional week (7 days). Total 33 days. After the Compliance time frame expires the Complainant is no longer required to allow access for corrective work and the process is to proceed to an Administrative Hearing. If you feel you have not been allowed reasonable access you may certainly claim a "Denial of Access" defence. You will be receiving a Citation from the ROC legal department charging you with violations of Arizona contracting laws. You will be asked to provide an Answer to the Citation (Guilty or Not Guilty). Please read those documents carefully when they come, and answer the Citation promptly. No contractor's license receives discipline without due process. (Administrative Hearing). You will be allowed to present your side of the story / defence at that hearing. You may certainly be represented by an attorney if you choose to be.

cc: Leslie Klinke

Cliff Corlett- Investigator # 167 Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. Suite 105 Phoenix, AZ. 85007-2812 Cell (928) 323-4739 Fax: (602) 542-3919 e-mail: [email redacted] website: roc.az.gov ROC Logo/ To ROC Home Page ROC Investigator Badge/ Link to Investigations menu facebook 4 twitter 2

cid:[email protected] out AZ ROC’s survey to let us know how we’re doing.

https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-a:r1000607224275031823%7Cmsg-a:r-[number redacted]… 1/3 7/3/24, 9:08 AM State of Arizona Mail - Re: AZ Registrar of Contractors case 2024-04106- F R F DEVELOPMENT vs KLINKE On Wed, Jul 3, 2024 at 8:02 AM Alan Flanagan <[email redacted]> wrote: Who can I call and speak with in legal? Can I please have the contact information? Should I also be getting an attorney because there is plenty of documentation and evidence to support the directive not being fully complete. I have left multiple message and have never gotten to speak with you. The home owner is going around your investigation and getting other people involved with garage nothing to do with this case and it’s has caused massive interference

Thank you

Sent from my iPhone

On Jul 3, 2024, at 7:19 AM, Clifford Corlett <[email redacted]> wrote:

Ok, thanks for the update. Cliff Corlett- Investigator # 167 Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. Suite 105 Phoenix, AZ. 85007-2812 Cell (928) 323-4739 Fax: (602) 542-3919 e-mail: [email redacted] website: roc.az.gov

ROC Logo/ To ROC Home Page ROC Investigator Badge/ Link to Investigations menu facebook 4 twitter 2

cid:[email protected] out AZ ROC’s survey to let us know how we’re doing.

On Wed, Jul 3, 2024 at 12:21 AM lklinke <[email redacted]> wrote: Clifford, Please also note I talked to Jeffery at the Lake Havasu building department today. He stated that the water damage repairs in the kitchen and diningroom due to Mr. FLANAGEN neglect requires a permit. I did a puplic records pull of permits for my property and no permit was pulled for the kitchen diningroom, or the lakeside awning.

Also stucco repairs are not completed.

Sincerely, Les Klinke

Sent via the Samsung Galaxy S10+, an AT&T 5G Evolution capable smartphone

-------- Original message -------- From: Clifford Corlett <[email redacted]> Date: 7/2/24 4:07 PM (GMT-07:00) To: Alan Flanagan <[email redacted]>, Leslie Klinke <[email redacted]> Subject: AZ Registrar of Contractors case 2024-04106- F R F DEVELOPMENT vs KLINKE

To all parties, please find attached a copy of the agency letter advising that the case has been sent to the ROC legal department for review and Citation for non-compliance with the Written Directive. Hard copies to follow via U.S. Mail.

Cliff Corlett- Investigator # 167 Mohave & La Paz Counties https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-a:r1000607224275031823%7Cmsg-a:r-[number redacted]… 2/3 7/3/24, 9:08 AM State of Arizona Mail - Re: AZ Registrar of Contractors case 2024-04106- F R F DEVELOPMENT vs KLINKE

Arizona Registrar of Contractors 1700 W. Washington St. Suite 105 Phoenix, AZ. 85007-2812 Cell (928) 323-4739 Fax: (602) 542-3919 e-mail: [email redacted] website: roc.az.gov ROC Logo/ To ROC Home Page ROC Investigator Badge/ Link to Investigations menu facebook 4 twitter 2

cid:[email protected] out AZ ROC’s survey to let us know how we’re doing. <image001.jpg> <image003.png> <image005.jpg> <image002.jpg> <image004.png>

attachments

image003.png 9K

image002.jpg 2K

image004.png 10K

image001.jpg 3K

image005.jpg 3K

https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-a:r1000607224275031823%7Cmsg-a:r-[number redacted]… 3/3 7/25/24, 2:36 PM State of Arizona Mail - Lakeside awning

Clifford Corlett <[email redacted]>

Lakeside awning message

Leslie Klinke <[email redacted]> Tue, Jul 9, 2024 at 12:29 PM Reply-To: Leslie Klinke <[email redacted]> To: Alan Flanagan <[email redacted]>, Clifford Corlett <[email redacted]>, Leslie Klinke <[email redacted]>

Alan,

After shooting elevations with a laser for the lakeside awning all metal poles are too long. are 3 1/8" too long is 2" too long is 1" too long

All poles will have to be refabricated and powder coated again.

sincerely,

Les Klinke (714) 267 -1338 [email redacted]

https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]&… 1/1 Jobsite Inspection Notes

Case No.: 2024-04106 Investigator: Cliff Corlett Inspection Date: Monday, April 29, 2024 Inspection Time: 10:00 AM

Jobsite Address: 2364 Kiowa Blvd. North Lake Havasu City, AZ 86403

Complainant: Leslie Allan Klinke Respondent: FRF Not Present: DEVELOPMENT LLC Not Present:

Jobsite General Notes:

Complaint Item: 6 - Kitchen Tile grout by upper cabinet needs redone. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 7 - Light housing over sink is missing inside housing. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 8 - Kitchen Nail holes in baseboard and door casing need to be caulked and then painted. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Complaint Item: 9 - Paint touchup by tile backsplash. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 10 - Replace damaged panel on refrigerator by an authorized Samsung appliance repair center. Investigator’s Observation: Respondent stated he had already purchased the replacement panel and would install it. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 11 - Upper Deck surface is unlevel trapping water. It needs to be level. Investigator’s Observation: Upper deck covering falls under the guidlines of "Roofing". Roofs may hold water upto 1/2-inch provided it does not cover more than 1/3 the roof span and is dry within 48 hours of a rainfall. Respondent not required to correct "ponding" HOWEVER the deck roofing transition to metal roof leaks. RESPONDENT SHOULD DETERMINE CAUSE AND CORRECT LEAKS BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 12 - Over paint cleanup on deck inside walls Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 14 - Metal roofing panels are not installed professionally. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Complaint Item: 15 - Eve overhang on upper deck Fascia board nail holes and not painted Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 16 - Stucco. Cracking and needs repaired. Calking is a unacceptable repair. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 23 - Bar height table on center column is not fabricated and installed. Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 24 - Lake side awning is not started or competed Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(c): All work performed by a contractor in a county, city, or town that has not adopted building codes or where any adopted building codes do not contain specific provisions applicable to that aspect of construction work shall be performed in accordance with professional industry standards.

Complaint Item: 27 - Concrete on walls from stucco contractors Investigator’s Observation: Allegation Confirmed. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

ITEMS NOT REQUIRING CORRECTION:

Complaint Item: 1 - I need to have all concerns addressed and repaired to a professional standard. Job needs to be completed to written cont Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 2 - Job was to be completed in 8 weeks. Then it was October 2024. last day job was worked was 11/22/2024. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 3 - Contractor was informed that job had to be completed by 11/26/2024. Due to renters. Contractor can return on 04/01/2024 Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 4 - Contractor was a no show on 04/01/2024. sent email on 03/20/2024, called 03/26/2024, and 04/02/2024 no response. Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 5 - On 08/19/2023 texted contractor to cover due to storm coming in. wasn't covered properly causing major water damage Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 13 - Eve overhang on upper deck Metal flashing is installed profesionally Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Complaint Item: 17 - Bottom of the Collums have sharp metal. Investigator’s Observation: Stucco walls require metal weep screed at the bottom of the walls. Column metal weep screed installation is typical. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 18 - Stucco not floated properly by electrical switches by columns. Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannotrequire a contractor to correct a workmanship issue if that issue has been "neglected, modified or had abnormal use. Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 19 - Future wiring is not installed for speakers Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 20 - Future wiring is not installed for ceiling fans. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 21 - Future wiring is not installed for ceiling lights. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 22 - Future wiring is installed for Eve lights. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 25 - Patio cool decking has spots from construction Investigator’s Observation: Cannot verify allegation. Unknown when or how "spots" got onto the patio deck. NO CONTRACTORS ACTION REQUIRED. Governing Rule: Not Applicable 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Complaint Item: 26 - Had to do major cleanup on the interior and the exterior of the home before my renters arrived. Investigator’s Observation: Complainant had cleaned up debris prior to onsite inspection. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 28 - Pool had to be acid washed due to rust spots from demo process Investigator’s Observation: Complainant had pool cleaned prior to onsite inspection. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 29 - Contractor removed permit and signoff card from property on 11/22/2024 Investigator’s Observation: This is a statement and not a specific workmanship allegation. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 30 - I had to wire Bluetooth speakers properly because they were inop Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannotrequire a contractor to correct a workmanship issue if that issue has been "neglected, modified or had abnormal use. Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 31 - I had to install metal edge Moulding on the eve bare wood to avoid water damage to wood Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannotrequire a contractor to correct a workmanship issue if that issue has been "neglected, modified or had abnormal use. Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

Complaint Item: 32 - I had to install USB outlet and make temp face plate Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannotrequire a contractor to correct a workmanship issue if that issue has been "neglected, modified or had abnormal use.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

JSI PHOTOS 1 THRU 21

Jobsite Inspection Notes

Case No.: 2024-04106 Investigator: Cliff Corlett Inspection Date: Monday, April 29, 2024 Inspection Time: 10:00 AM

Jobsite Address: 2364 Kiowa Blvd. North Lake Havasu City, AZ 86403

Complainant: Leslie Allan Klinke Respondent: FRF Not Present: DEVELOPMENT LLC Not Present:

Jobsite General Notes:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

ITEMS NOT REQUIRING CORRECTION:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr Lake Havasu City, AZ 86406

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

Case No.: 2024-04106 Investigator: Cliff Corlett Initial Inspection Date: Monday, April 29, 2024 Inspection Time: 10:00 AM

Compliance Findings: RESPONDENT IS NOT IN COMPLIANCE

Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: FILE

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Leslie Allan Klinke, Case No. 2024-04106 COMPLAINANT, v. FRF DEVELOPMENT LLC CITATION License No. ROC 343439, RESPONDENT.

The Registrar issues this Citation to FRF DEVELOPMENT LLC (“Respondent”) under

A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by July 24, 2024, then under

A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or

acts charged in the underlying complaint, and the Registrar may then suspend or revoke

Respondent’s license(s).

THE WRITTEN COMPLAINT

On April 9, 2024, Leslie Allan Klinke (“Complainant”) filed a written complaint with

the Registrar. A copy of that Complaint is attached to this Citation.

A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT

The Registrar investigated this matter and finds cause to charge Respondent with

violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged

with violating:

Charge :1 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge :2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a

reasonable period of time after receiving a written directive from the Registrar.

The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held.

If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2024-04106. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted]

The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than July 24, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after

of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated July 9, 2024. By: /s/ Shaquira Adebule of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Shaquira Adebule Legal Assistant II Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, July 9, 2024 to: Respondent Certified Mail No: [number redacted] FRF DEVELOPMENT LLC 3748 Clearwater Dr Lake Havasu City, AZ 86406

Copy mailed by USPS First Class mail this same date to: Respondent FRF DEVELOPMENT LLC 3748 Clearwater Dr Lake Havasu City, AZ 86406 Complainant Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2024-04106 /

of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Jobsite Inspection Notes

Case No.: 2024-04106 Investigator: Cliff Corlett Inspection Date: Monday, April 29, 2024 Inspection Time: 10:00 AM

Jobsite Address: 2364 Kiowa Blvd. North Lake Havasu City, AZ 86403

Complainant: Leslie Allan Klinke Respondent: FRF Not Present: DEVELOPMENT LLC Not Present:

Jobsite General Notes:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

ITEMS NOT REQUIRING CORRECTION:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Since the homeowner has "altered" this complaint allegation that would qualify as Modified and the statute applies. NO CONTRACTOR ACTION REQUIRED. Governing Rule: Not Applicable

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

JSI PHOTOS 22 THRU 39

JSI PHOTOS 1 THRU 21

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr. Lake Havasu City, AZ 86406

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 May 20, 2024

Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr. Lake Havasu City, AZ 86406

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

License No. ROC 343439

Re:Complaint No. 2024-04106

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on or before June 15, 2024.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

Compliance Item: 20 - Future wiring is not installed for ceiling fans. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED.

Compliance Item: 21 - Future wiring is not installed for ceiling lights. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED.

Compliance Item: 22 - Future wiring is installed for Eve lights. Investigator’s Observation: No plans or specifications provided to verify allegation. NO CONTRACTORS ACTION REQUIRED.

Compliance Item: 31 - I had to install metal edge molding on the eve bare wood to avoid water damage to wood. Investigator’s Observation: Per ARS 32-1155, D-2 the Registrar cannot

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: file

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

Respondent: FRF DEVELOPMENT LLC 3748 Clearwater Dr Lake Havasu City, AZ 86406

Complainant: Leslie Allan Klinke 5662 Los Amigos St Buena Park, CA 90620

Case No.: 2024-04106 Investigator: Cliff Corlett Initial Inspection Date: Monday, April 29, 2024 Inspection Time: 10:00 AM

Compliance Findings: RESPONDENT IS NOT IN COMPLIANCE

Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: FILE

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 7/23/24, 12:41 PM State of Arizona Mail - 2024-04106 Written Answer to Citation and Complaint

Answers - AZROC <[email redacted]>

2024-04106 Written Answer to Citation and Complaint message

Alan Flanagan <[email redacted]> Tue, Jul 23, 2024 at 12:31 PM To: Alan Flanagan <[email redacted]>, [email redacted]

this letter is in response to case 2024-04106

I had no problem fixing any of the issues, the homeowner has been less than cooperative and gone out of there way to make things more difficult. Original access was garage door opener and the house. New access to outside work was 3 gates and 100 yards or walking.

Items 6, 7, 8, 9, 10...were not completed on the inside, which is all of the items.

Towards the end of april I had to purchase a vehicle because mine was getting older and cost too much to fix, 2 days after I bought a truck, began 5 trips and 25 days at the dealerships, documented, which put me behind on other jobs and ongoing heart issue and temperatures rising as I need to be careful in the heart with 7 medications.

Between playing catch up and my health, I was unable to meet with the homeowner at the limited time I received to handle the simple inside tasks, after 6.15.24 I wasn't allowed access, except when I was out of town 7.2-7.10, which had been stated in a previous email.

item 11 - completed, the roof needed no correction, the homeowner wanted to tear off the entire roof originally

item 14 - not completed, as stated in previous email the metal had to be ordered and was not in yet, no one in town stocks it and it was a 21 day lead time, I have documents

item 15 - completed

item 16 - completed

item 23 - as stated by homeowner in email, was supposed to schedule a time to discuss design in person and the homeowner as there was never an agree upon design

item 24 - not competed, I ordered, delivered some material and had the install scheduled, the homeowner decided to go to parties not involved and then tried to control/change things as he has done the whole process.

Called a final inspection on an expired permit and composed an email with no documentation all kinds of things that weren't going to be done correctly and kept making up and adding things to be done, which in good conscience I couldn't continue on building something with no contract and no clarification or drawings.

item 27 - completed

The home owner has not only been untruthful, they have gone out of their way to try and make up things to be done and bring up new issues as time goes on, as well as getting other parties involved that are not involved and going off that information. As stated before, the tasks are simple and could have been completed in a timely manner had I had better access and a little more cooperation instead of trying to throw an obstacle around every issue. At what point is the homeowner out of line? There is always a large balance that the homeowner was untruthful about, he will ultimately try and hold up and not pay. I have already paid out the other trades and have had to try and compensate for a $10k being held on top on paying to have items on this list taken care of, while the home owner tries to make things difficult

25,500.00 total -12,750.00 down -6375.00 progress 6375.00 balance + 1st powder coat 150.00 + additional stucco per contract 3500.00

https://mail.google.com/mail/b/AEoRXRSd6jpMTR6S3YX4FKHArFWpUQO1ncFu5blBzy_yLdHCJqLR/u/0/?ik=581c53cf5c&view=pt&search=all&permt… 1/2 7/23/24, 12:41 PM State of Arizona Mail - 2024-04106 Written Answer to Citation and Complaint 10,025.00 balance

4250.00 additional labor and material for rotten framing -4250.00 payment for additional 0.00 balance

319.00 permit fee, homeowner was responsible for -319.00 payment for permit fee 0.00 balance

https://mail.google.com/mail/b/AEoRXRSd6jpMTR6S3YX4FKHArFWpUQO1ncFu5blBzy_yLdHCJqLR/u/0/?ik=581c53cf5c&view=pt&search=all&permt… 2/2 Mediation Notice

Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.

The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,

v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.

REQUEST

The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving

intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative

proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely

to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date

_____________________________________ _______________________ Respondent (or representative) Date

of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***

ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.

PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.

FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007

EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.

CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A

PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address

John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony

John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.

Exhibit Exhibit Name

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

I am the (check one):  Complainant  Respondent Docket No.

Print Name Signature Date

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3