2024A-03676-CHC-ROC Notice of Hearing & Packet MAILED 2024-03676.pdf

2024A-03676-CHC-ROC · Registrar of Contractors · 2024-07-29

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Tina Marie Uzeta , Case No. 2024-03676

COMPLAINANT, Docket No. 2024A-03676-CHC-ROC

v. NOTICE OF HEARING ON CONTESTED CASE Rooter Hero Phoenix Inc. DBA: Rooter Hero Plumbing, License Nos. ROC 275291, 346227 RESPONDENT. This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

September 9, 2024 9:00 AM Tammy Eigenheer Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION

The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED

The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on July 11, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED

The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(b) Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will

be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing. RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney.

A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET

In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS

The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com

If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of

extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed

Complaints – Resolved/Settled/Withdrawn.”

Dated July 30, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail July 30, 2024 to:

Respondent(s) Rooter Hero Phoenix Inc. DBA: Rooter Hero Plumbing 11150 Sepulveda Blvd 2nd Floor Mission Hills, CA 91345

Complainant(s) Tina Marie Uzeta 2742 E Sylvia St. Phoenix, AZ 85032

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2024-03676 /

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Tina Marie Uzeta 2742 E SYLVIA ST. Phoenix, AZ 85032

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Respondent: Rooter Hero Phoenix Inc DBA: Rooter Hero Plumbing 11150 Sepulveda Blvd 2nd Floor Mission Hills, CA 91345

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 April 19, 2024

Re: Complaint No. 2024-03676

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for May 21, 2024 at 9:00 a.m. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

Cc: File

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Jobsite Inspections Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Complaint #2024-03676 Inspection Date: 05/21/2024 11 AM JSI PHOTOS – Page 1 Complaint #2024-03676 Inspection Date: 05/21/2024 11 AM JSI PHOTOS – Page 2 Complaint #2024-03676 Inspection Date: 05/21/2024 11 AM JSI PHOTOS – Page 3 Complaint #2024-03676 Inspection Date: 05/21/2024 11 AM JSI PHOTOS – Page 4 Complaint #2024-03676 Inspection Date: 05/21/2024 11 AM JSI PHOTOS – Page 5 Complainant: Tina Marie Uzeta 2742 E SYLVIA ST. Phoenix, AZ 85032

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Respondent: Rooter Hero Phoenix Inc DBA: Rooter Hero Plumbing 11150 Sepulveda Blvd 2nd Floor Mission Hills, CA 91345

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 May 23, 2024

License No. ROC 275291

Re:Complaint No. 2024-03676

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on June 13, 2024 at 5:00 p.m.

If the Respondent requires additional time due to delays in permit/inspection process they should request an extension of the due date PRIOR to the expiration of the Written Directive (June 13, 2204 at 5:00 p.m.)

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS

You are directed to remedy the following violations by the appropriate means:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 refunded. Advised Complainant that the Registrar has no authority over financial matters. Respondent’s scope of work (concealed pipes) requires permit and inspection. Statute requires that Respondent comply with code, permit and inspection are part of the code. Respondent should comply with all permit requirement of the building official and provide the Registrar’s Investigator with a copy of the passed final/closed permit. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 2: My bathroom vanity countertop was damaged and the medicine cabinet mirrored door was broken Investigator’s Observation: Respondent acknowledge broken mirror in the Response they provided to this complaint. Respondent should correct the broken mirror by appropriate methods. Complainant stated that the broken area of the countertop came off when she bumped it. Unable to determine when the damage to this existing laminate top occurred. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

ITEMS NOT REQUIRING CORRECTION

The following complaint items require no action by the Respondent:

Compliance Item 3: I was told to drop my complaint about the damage in my bathroom or other charges would be added to contract Investigator’s Observation: Not a workmanship or abonnement concern that can be inspected/evaluated. Governing Rule: Not Applicable.

Compliance Item 4: The bill was not adjusted for 10% senior discount Investigator’s Observation: The Registrar has no authority relative to financial matters. Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely, Lisa Melton, Investigator #206 (602) 771-6736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Jobsite Inspection Notes

Case No.: 2024-03676 Investigator: Lisa Melton Inspection Date: May 21, 2024 Inspection Time: 9:00 a.m.

Jobsite Address: 2742 E SYLVIA ST. Phoenix, AZ 85032

Complainant: Tina Marie Uzeta Respondent: Rooter Hero Phoenix Not Present: Inc Not Present:

ATTENDEES: Complainant: Tia Marie Uzeta & Jeff Smith Respondent: Mark Aden & Jose Martinez

Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone.

Narrative from Complainant: 2 appointments were made to address these issues and they didn't show up for either one. I have called client care 30 times and nobody will call me back. I've been calling the California corporate office for 2 weeks and all I hear back is "call back tomorrow ". It's been 6 weeks of "tomorrows".

Compliance Item 1: Pipe was not pulled from the laundry room to hallway bathroom Investigator’s Observation: Laundry room is located in a small unattached structure outside of the residence. Respondent stated at the inspection that the inclusion of the laundry room in the estimate/contract was an error. Respondent stated that they did not want the work completed but wanted the cost of the work for this part of the scope refunded. Advised Complainant that the Registrar has no authority over financial matters. The work of the Respondent (concealed pipes) requires permit and inspection. Respondent is required to comply with code, permit and inspection is part of the code. Respondent should comply with all permit requirement of the building official and provide the Registrar’s Investigator with a copy of the passed final/closed permit. (See JSI Photos #2 - #3) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 2: My bathroom vanity countertop was damaged and the medicine cabinet mirrored door was broken Investigator’s Observation: Respondent acknowledge broken mirror in the Response they provided to this complaint. Respondent should correct the broken mirror by appropriate methods. Complainant stated that the broken area of the cabinet came off when she bumped it. Unable to determine when the damage to this existing laminate top occurred. (See JSI Photos #4 - #5) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 4: The bill was not adjusted for 10% senior discount Investigator’s Observation: The Registrar has no authority relative to financial matters. Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Complainant: Tina Marie Uzeta 2742 E SYLVIA ST. Phoenix, AZ 85032

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C006 04/21 Respondent: Rooter Hero Phoenix Inc DBA: Rooter Hero Plumbing 11150 Sepulveda Blvd 2nd Floor Mission Hills, CA 91345

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C006 04/21 June 28, 2024

Re: Complaint No. 2024-03676 Filed against Rooter Hero Phoenix Inc

We have been unsuccessful in our attempts to contact you.

Upon receipt of this letter, please contact the undersigned. If we do not hear from you within ten (10) working days your complaint will be closed without prejudice

Sincerely, Lisa Melton, Investigator #206 (602) 771-6736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C006 04/21 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Tina Marie Uzeta, Case No. 2024-03676 COMPLAINANT, v. Rooter Hero Phoenix Inc., CITATION DBA: Rooter Hero Plumbing, License Nos. ROC 275291, 346227

RESPONDENT.

The Registrar issues this Citation to Rooter Hero Phoenix Inc., DBA: Rooter Hero Plumbing, “Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by July 26, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On March 28, 2024, Tina Marie Uzeta (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(b) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. Charge: 2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2024-03676. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways:

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than July 26, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings.

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A).

The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated July 11, 2024. By: /s/ Meridith Bell Meridith Bell Legal Assistant II Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, July 11, 2024 to: Respondent Certified Mail No: [number redacted] Rooter Hero Phoenix Inc. DBA: Rooter Hero Plumbing 11150 Sepulveda Blvd., 2nd Floor Mission Hills, CA 91345 Copy mailed by USPS First Class mail this same date to: Respondent Rooter Hero Phoenix Inc. DBA: Rooter Hero Plumbing 11150 Sepulveda Blvd., 2nd Floor Mission Hills, CA 91345 Complainant Tina Marie Uzeta 2742 E. Sylvia St. Phoenix, AZ 85032 Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2024-03676 /

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Tina Marie Uzeta Mailing Address (Enter jobsite in Contract/Project section) City State Zip

2742 E SYLVIA ST. Phoenix Arizona 85032 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Rooter Hero Phoenix Inc ROC 275291 Street Address City State Zip

5424 South 40th Street Phoenix Arizona 85040 Phone Number Email

[number redacted] Name of Person(s) Representing License

Mark Aden;Jose Martinez;Danny Ybarra Contract/Project Information Contract Date Contract Amount Amount Paid

February 14, 2024 $23,391.00 $23,391.00 Date Work Started Date Work Stopped Date Work Was Completed

February 14, 2024 February 18, 2024 February 18, 2024 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

2742 E SYLVIA ST. Phoenix AZ 85032 Name of Construction Site Owner Construction Site Name (if applicable)

Tina Uzeta Phone Number of Construction Site Owner Email of Construction Site Owner

[number redacted] [email redacted] This complaint is for Poor Work;Other I have contacted the contractor by Have you filed a complaint in court? No Has any work been corrected? No

RCC099 12/05/18 Page 1 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

The contract was Written All change orders were Written This project was Residential This project involved Repair

A building permit was obtained by N/A List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

appointments were made to address these issues and they didn't show up for either one. I have called client care 30 times and nobody will call me back. I've been calling the California corporate office for 2 weeks and all I hear back is "call back tomorrow ". It's been 6 weeks of "tomorrows". Allegations Listed on Complaint:

Pipe was not pulled from the laundry room to hallway bathroom

My bathroom vanity countertop was damaged and the medicine cabinet mirrored door was broken

I was told to drop my complaint about the damage in my bathroom or other charges would be added to contract

The bill was not adjusted for 10% senior discount

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Tina Marie Uzeta \complainant1\ \complainantd1\

RCC099 12/05/18 Page 2 of 2 Rooter Hero Plumbing & Air 5424 South 40th Street Phoenix, AZ 85040 888-929-4376 Lic#- ROC#275291 ROC# 314185 ROC 346227

BILL TO Tina Uzeta 2742 East Sylvia Street Phoenix, AZ 85032 USA

ESTIMATE ESTIMATE DATE [number redacted] Feb 14, 2024

J O B A D D R ES S Job: 10078230 Tina Uzeta Technician: 7954 Mark Aden 2742 East Sylvia Street Phoenix, AZ 85032 USA

TA S K D ES C R I P T I O N QT Y PRICE T O TA L

C01043 CCTV CAMERA INSPECTION OF THE SEWER/DRAIN LINE: 1.00 $289.00 $289.00

CCTV camera inspection of the main sewer line or secondary drain line - Up to 100'ft. (Does not include video recording/written report.)

Includes:

Up to (1) Plumber/Apprentice Plumber on site to complete the work.

CCTV camera inspection of the main sewer line or secondary drain line from an accessible clean out or drain entry point.

Find all corroded, blistered, root infested, damaged, offsets, collapsed, cracks, holes and bellied sections of the main sewer line, sewer lateral pipe or secondary drain pipes.

No Warranty For Camera Inspection or Pipe Location (Warranties are provided on repairs, replacements or new installations only)

Excludes:

Estimate #[number redacted] Page 1 of 3 Drain cleaning, hydro jetting and any other type of service or maintenance to the sewer, secondary drains or sewer lateral piping is not included in this estimate/invoice.

Repairs, replacement or installation of the main sewer, sewer lateral or secondary drain piping is not included in this estimate/invoice.

Drain/Sewer inspection video recording is not included in this estimate/invoice.

Drain/Sewer written report of findings is not included in this estimate/invoice.

POTENTIAL SAVINGS $28.26 SUB-TOTAL $289.00 TAX $0.00

TOTAL $289.00 Thank you for choosing Rooter Hero Plumbing & Air!!

If you are not satisfied with the provided service please call (818) 301-1435 and ask for the Vanessa. Please allow her 24 hours to get back to you, if you don’t hear back then please call (818) 925-6096. CREDIT CARD PAYMENT AUTHORIZATION Please pay total due amount. Thank you.

Print Name below as it appears on credit card Payment Type Credit Card # EXP CVC Name on card Signature Remit to:

Amount Due:

CUSTOMER AUTHORIZATION AUTHORIZATION OF WORK PAYMENT OF THIS INVOICE/CONTRACT DUE UPON COMPLETION OF WORK AUTHORIZATION TO PROCEED WITH ABOVE RECOMMENDATION – I, the undersigned, am owner/authorized representative/tenant of the premises at which the work mentioned above is to be done. I hereby authorize you to perform Recommendations, and to use such labor and materials as you deem advisable. A monthly service charge of 1 ½ % will be added after 10 days. I agree to pay reasonable attorney’s fee and court costs in the event of legal action. If my check does not clear, I realize I could be liable for 3 times the amount of the check, in no case more than $1,500 and in no case less than $100, as set forth in the Arizona Civil Code, plus the face value of the check and court costs. I have read this contract, including the Terms and Conditions and agree to be bound by all of the terms contained herein. I have received a copy of this contract and Notice to Owner. All parts will be removed from premises and discarded unless otherwise specified herein. I hereby authorize you to proceed with the above work at the contract Price of $289.00

Estimate #[number redacted] Page 2 of 3 Sign here Date

Estimate #[number redacted] Page 3 of 3 TERMS AND CONDITIONS

IF YOU HAVE ANY QUESTIONS, CONCERNS, OR DISSATISFIED WITH OUR SERVICE IN ANY WAY, PLEASE CONTACT OUR CLIENT CARE DEPARTMENTS AT (888) 929-‐4376. IF WE CANNOT RESOLVE YOUR CONCERNS WITHIN 24 HOURS, PLEASE CALL (714) 799-‐2025.

1. DEFINITIONS A. The term “CONTRACTOR” herein refers to Rooter Hero Plumbing and it’s associates. B. The term “CUSTOMER” herein refers to person/agent whom the CONTRACTOR is rendering it’s services.

2. RIGHT TO TERMINATE IN EVEN OF DISPUTE In the event of dispute between CONTRACTOR and CUSTOMER, CONTRACTOR and CUSTOMER agree that the CONTRACTOR immediately terminate the work described herein. In the event of such termination, CONTRACTOR shall be entitled to payment for all services rendered including costs of all labor, materials, reasonable profit and overhead. In the event of cancellation by CUSTOMER after the contract has been signed, CONTRACTOR is entitled to a minimum fee of 10% or payment for work performed, whichever is more.

3. SERVICE NOT COVERED CONTRACTOR will not perform any other work or trade than that which is specified herein, including but not limited to carpentry, plaster/wall work, tile work, landscaping, masonry, flooring, roofing, paving, etc., unless specified in writing. Unless otherwise stated, paint, plaster, stucco, and landscaping is the responsibility of the CUSTOMER.

4. NOTICE IF YOU HAVE ANY QUESTIONS, CONCERNS, OR DISSATISFIED WITH OUR SERVICE IN ANY WAY, PLEASE CONTACT OUR CLIENT CARE DEPARTMENT AT (888) 929-‐4376. IF WE CANNOT RESOLVE YOUR CONCERNS WITHIN 24 HOURS, PLEASE CALL (714) 795-‐2025.

Information about the Contractor’s State License Board (CSLB): CSLB is the state consumer protection agency that licenses and regulates construction contractor. Contact CSLB for information about the licensed contractor you are considering, including information about disclosable complaints, disciplinary actions and civil judgements that are reported to CSLB. Use only licensed contractor within the legal deadline (usually four years),. CSLB has authority to investigate the complaint. Your only remedy may be in civil court, and you may be liable for damages arising out of any injuries to the unlicensed contractor or the unlicensed contractor’s employees.

For more information: Visit CSLB’s internet web site at www.cslb.ca.gob Call CSLB at 800-‐321-‐ CSLB (2752). Write CSLB at P.O. Box 26000, Sacramento, CA 95826.

SEND ALL CORRESPONDENCE TO ROOTER HERO PLUMBING AT: 3414 S. 48TH Street, Ste. 109, Phoenix, AZ 85040

THE DOWN PAYMENT MAY NOT EXCEED $1,000 OR 10 PERCENT OF THE CONTRACT PRICE, WHICHEVER IS LESS

SCHEDULE OF PROGRESS PAYMENTS: The schedule of progress payments must specifically describe each phase of work, including the type and amount of work of services scheduled to be supplied in each phase, along with the amount of each proposed progress payment. IT IS AGAINST THE LAW FOR A CONTRACTOR TO COLLECT PAYMENT FOR WORK NOT YET COMPLETED, OR FOR MATERIALS NOT YET DELIVERED. HOWEVER, A CONTRACTOR MAY REQUIRE A DOWN PAYMENT.

You are entitled to a completely filled in copy of this agreement, signed by both you and the Contractor before any work may be started. The law requires that the Contractor gives you a notice explaining your right to cancel. Initial the checkbox if the contractor has give you a “Notice of the Three-‐Day Right To Cancel.”

You, the homeowner (buyer) or tenant have the right to require the contractor to furnish you with a performance and payment bond, however the contractor can require you to pay for that bond.

CALIFORNIA STATE LAW, UNDER SECTION 1689.7 OF THE CALIFORNIA CIVIL CODE, REQUIRES THAT YOU ARE GIVEN THE FOLLOWING NOTICE (NOT APPLICABLE ON COMMERCIAL OR INCOME PROPERTY)

MECHANICS LIEN WARNING MECHANICS LIEN WARNING: Anyone who helps improve your property, but who is not paid, may record what is called a mechanics lien on your property. A mechanics lien is a claim, like a mortgage or home equity loan, made against your property and recorded with the County Recorder.

Even if you pay your contractor in full, unpaid subcontractors, suppliers, and laborers who helped to improve your property may record mechanics liens and sue you in court to foreclose the lien. If a court finds the lien invalid, you could be forced to pay twice or have a court officer sell your home to pay the lien. Liens can also affect your credit. To preserve their right to record a lien, each subcontractor and material supplier must provide you with a document called ‘Preliminary Notice.’ This notice is not a lien. The purpose of the notice is to let you know that the person who sends you the notice has the right to record a lien on your property if he or she is not paid.

BE CAREFUL. The Preliminary Notice can be sent up to 20 days after the subcontractor starts work or the supplier provides material. This can be a big problem if you pay your contractor before you have received the Preliminary Notices. You will not get Preliminary Notices from your prime contractor or from laborers who work on your project. The law assumes that you already know they are improving your property.

PROTECT YOURSELF FROM LIENS. You can protect yourself from liens by getting a list from your contractor of all the subcontractors and material suppliers that work on your project. Find out from your contractor when these subcontractors delivered goods or materials. Then wait days, paying attention to the Preliminary Notices you received.

PAY WITH JOINT CHECKS. One way to protect yourself is to pay with a joint check. When your contractor tells you it’s time to pay for the work of a subcontractor or supplier who has provided you with a Preliminary Notice, write a joint check payable to both the contractor and the subcontractor or material supplier. For other ways to prevent liens, visit CSLB’s Web site at www.cslb.ca.gov or call CSLB at 800-‐321-‐CSLB (2752)

REMEMBER, IF YOU DO NOTHING, YOU RISK HAVING A LIEN PLACED ON YOUR HOME. This can mean that you may have to pay twice, or face the forced sale of your home to pay what you owe.

Information About the Contractor’s State License Board (CSLB):

CSLB is the state consumer protection agency that licenses and regulates construction contractors. Contact CSLB for information about the licensed contractor you are considering, including information about disclosable complaints, disciplinary actions and civil judgments that are reported to CSLB. Use only licensed contractors. If you file a complaint against a licensed contractor within the legal deadline (usually four years), CSLB has authority to investigate the complaint. If you use an unlicensed contractor, CSLB may not be able to help you resolve your complaint. Your only remedy may be in civil court, and you may be liable for damages arising out of any injuries to the unlicensed contractor or the unlicensed contractor’s employees.

For more information: Visit CSLB’s Internet Web site at www.cslb.ca.gov

Call CSLB at 800-‐321-‐CSLB (2752). Write CSLB at P.O. Box 26000, Sacramento, CA 95826. Rooter Hero Plumbing & Air 5424 South 40th Street Phoenix, AZ 85040 888-929-4376 Lic#- ROC#275291 ROC# 314185 ROC 346227

BILL TO Tina Uzeta 2742 East Sylvia Street Phoenix, AZ 85032 USA

ESTIMATE ESTIMATE DATE [number redacted] Feb 14, 2024

J O B A D D R ES S Job: 10078230 Tina Uzeta Technician: 7954 Mark Aden 2742 East Sylvia Street Phoenix, AZ 85032 USA

TA S K D ES C R I P T I O N QT Y PRICE T O TA L

C01043 CCTV CAMERA INSPECTION OF THE SEWER/DRAIN LINE: 1.00 $289.00 $289.00

CCTV camera inspection of the main sewer line or secondary drain line - Up to 100'ft. (Does not include video recording/written report.)

Includes:

Up to (1) Plumber/Apprentice Plumber on site to complete the work.

CCTV camera inspection of the main sewer line or secondary drain line from an accessible clean out or drain entry point.

Find all corroded, blistered, root infested, damaged, offsets, collapsed, cracks, holes and bellied sections of the main sewer line, sewer lateral pipe or secondary drain pipes.

No Warranty For Camera Inspection or Pipe Location (Warranties are provided on repairs, replacements or new installations only)

Excludes:

Repairs, replacement or installation of the main sewer, sewer lateral or secondary drain piping is not included in this estimate/invoice.

Drain/Sewer inspection video recording is not included in this estimate/invoice.

Drain/Sewer written report of findings is not included in this estimate/invoice.

POTENTIAL SAVINGS $28.26 SUB-TOTAL $289.00 TAX $0.00

TOTAL $289.00 Thank you for choosing Rooter Hero Plumbing & Air!!

Print Name below as it appears on credit card Payment Type Credit Card # EXP CVC Name on card Signature Remit to:

Amount Due:

Estimate #[number redacted] Page 2 of 3 Sign here Date

Estimate #[number redacted] Page 3 of 3 TERMS AND CONDITIONS

For more information: Visit CSLB’s internet web site at www.cslb.ca.gob Call CSLB at 800-‐321-‐ CSLB (2752). Write CSLB at P.O. Box 26000, Sacramento, CA 95826. SEND ALL CORRESPONDENCE TO ROOTER HERO PLUMBING AT: 3414 S. 48TH Street, Ste. 109, Phoenix, AZ 85040

THE DOWN PAYMENT MAY NOT EXCEED $1,000 OR 10 PERCENT OF THE CONTRACT PRICE, WHICHEVER IS LESS

You, the homeowner (buyer) or tenant have the right to require the contractor to furnish you with a performance and payment bond, however the contractor can require you to pay for that bond.

CALIFORNIA STATE LAW, UNDER SECTION 1689.7 OF THE CALIFORNIA CIVIL CODE, REQUIRES THAT YOU ARE GIVEN THE FOLLOWING NOTICE (NOT APPLICABLE ON COMMERCIAL OR INCOME PROPERTY)

REMEMBER, IF YOU DO NOTHING, YOU RISK HAVING A LIEN PLACED ON YOUR HOME. This can mean that you may have to pay twice, or face the forced sale of your home to pay what you owe.

Information About the Contractor’s State License Board (CSLB):

For more information: Visit CSLB’s Internet Web site at www.cslb.ca.gov

BILL TO Tina Uzeta 2742 East Sylvia Street Phoenix, AZ 85032 USA

INVOICE INVOICE DATE 10078230 Feb 14, 2024

J O B A D D R ES S Completed Date: Tina Uzeta Technician: 7954 Mark Aden 2742 East Sylvia Street Payment Term: Due Upon Receipt Phoenix, AZ 85032 USA

SUB-TOTAL $0.00 TAX $0.00

TOTAL DUE $0.00

BALANCE DUE $0.00 Thank you for choosing Rooter Hero Plumbing & Air!!

Print Name below as it appears on credit card Payment Type Credit Card # EXP CVC Name on card Signature Remit to:

Amount Due:

Invoice #10078230 Page 1 of 2 including the Terms and Conditions and agree to be bound by all of the terms contained herein. I have received a copy of this contract and Notice to Owner. All parts will be removed from premises and discarded unless otherwise specified herein. I hereby authorize you to proceed with the above work at the contract Price of $0.00

Sign here Date

CUSTOMER ACKNOWLEDGEMENT ACCEPTANCE OF WORK PERFORMED – I find the service and materials rendered and installed in connection with the above mentioned, to have been completed in a satisfactory manner. I agree that the amount set forth on this contract, $0.00, to be the total and complete Contract Price/ minimum charge. I agree to pay reasonable attorney’s fees and court costs in the event of legal action. A monthly service fee of 1 1/2% will be added after 10 days. I acknowledge that I have read and received a legible copy of this contract and have read the Notice to Owner, and statement required on contract.

Sign here Date

Invoice #10078230 Page 2 of 2 TERMS AND CONDITIONS