2024A-03429-CHC-ROC Notice of Hearing & Packet MAILED

2024A-03429-CHC-ROC · Registrar of Contractors · 2024-05-30

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Yvonne Belson , Case No. 2024-03429

COMPLAINANT, Docket No. 2024A-03429-CHC-ROC

v. NOTICE OF HEARING ON CONTESTED CASE Humble Connections Electric LLC License No. ROC 348971,

RESPONDENT. This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

July 11, 2024 1:00 PM Kay Abramsohn Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION

The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED

The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on May 3, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED

The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will

be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing. RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney.

A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET

In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS

The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com

If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of

extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed

Complaints – Resolved/Settled/Withdrawn.”

Dated May 31, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail May 31, 2024 to:

Respondent(s) Humble Connections Electric LLC 4171 W Sugarcane St Tucson, AZ 85741

Complainant(s) Yvonne Belson 12001 W Kirk Lane Tucson, AZ 85743 Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2024-03429 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Yvonne Belson 12001 w Kirk Lane Tucson, AZ 85743

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Respondent: Humble Connections Electric LLC 4171 W Sugarcane St Tucson, AZ 85741

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 March 27, 2024

Re: Complaint No. 2024-03429

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for Friday, March 29, 2024 at 09:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Arizona Registrar of Contractors Jobsite Inspection Notes Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 3/29/2024 Inspection Time: 9:00AM Jobsite address: 6455 N. Sanders Rd., Tucson, AZ 85743

Complainant: Yvonne Belson Respondent: Humble Connections Electric LLC

Present for the complainant: Yvonne Belson Present for the respondent: Charlie Humble Overview of project: Electrical repairs as a result of fire damage. General Notes: Previous/related complaint: 2024-02280

Recent email correspondence includes:

Included in an email from the complainant dated 3/19/24 at 10:16AM: • Hello Wes, I want too withdraw this ROC case. Charlie arrived early today and fixed everything, and I have electric. Iappreciate Charlie. Thank you for everything, I hope you have a Blessed day. Yvonne Belson 3/19/2024 Included in an email from the complainant dated 3/22/24 at 3:19PM: • Hello Wes, I have another complaint against Charlie Hummel, do I need to make another formal complaint online? On one of the switches it's upside down to where on is off, and off is on. I pointed this out to Charlie when he was at my home he promised he would be over on Friday, March 22, 2024. I can't get a hold of him even though I have sent text. I waited all day. He explained maybe next week for the text, but once again without someone intervening I don't think he wants to show up to work. Included in an email from the complainant dated 3/25/24 at 8:48AM: • Good morning Wes, I don't want any more work done by Charlie until he provides me a contract and an itemized receipt. He has on more than one occasion said he will show up, and I have rescheduled medical appointments waiting for him. Now to address the quality of his work, the switch being upside down, has me concerned, once in awhile, I think I'm smelling burning smells. He must provide a contract and an itemized receipt which I have requested over and over again. Too bad Mike Springer on his visit to, didn't express to Charlie the necessity of providing a contract, instead he raised his voice to me over a permit. Mike Springer was already informed with the name and person in an email ,that I spoke with assuring me, that I did not need a permit. Why did my Springer ask me about a permit when he was already provided the evidence and an email? Mike Springer's behavior was inappropriate and downright disrespectful! Charlie's excuse for not providing me a contract is he is "new". Why can't he provide it now? He has been asked for weeks for it. Being new is a excuse that should never have been tolerated. I need a contract and I need an itemized receipt before he is allowed back in my home. An attorney friend of mine has said, "a verbal contract is as good as the paper it's written on." Thank you once again for all your help. Included in an email from the complainant dated 3/26/24 at 6:06PM: • A switch that is upside down is not the only issue. I will be having to file a new complaint as I have an electrical outlet that is hot to the touch, and electrical Sparks are coming out of it. You shouldn't assume everything is all right over here electrically, as you do not know. I am just supposed to be RCC100

Arizona Registrar of Contractors Jobsite Inspection Notes on demand when I'm taking my son to the doctor for heart trouble. Charlie was given a month and days, and he would have had additional days after that to do the work that he was fully paid to do. I have a son who's disabled and you want to snap your fingers and tell me when I have to be available for Charlie Humble. Charlie does not show up to complete the work. If there are any adverse effects on my son"s heart, from us being left without electric. There will be another case against Charlie Humble. It's interesting to me that you would downplay that switch being upside down. When you fully well know he did not show up to fix the problem. He left me in that house waiting all day. Before you minimize or downplay the effects he's had on my family, you should really consult somebody to be better educated.

(Complaint Items) Complaint Item 1: “I have no written contract from Charlie Humble. I paid in full for a job that wasn't completed and left me a month without electricity.” Investigator’s Observations: Complaint Items 1 and 3 are both describing the same concerns. Concerns specific to a contract, and/or, a receipt were part of Complaint 2024-02280. Therefore, will not be re-evaluated as part of this complaint. Governing Rule: N/A

Complaint Item 2: “Charlie arrived on March 19th, and I pointed out to him that one of the switches was electrically wired wrong. He said he would be back on March 22, waited all day and he never showed up.” Investigator’s Observations: Complaint Items 2, 4, and 5 are all describing the same concern. The light switch in the northeast bedroom was installed upside down. During this inspection, the respondent corrected this. Upon completion, the switch was installed and operating correctly. Governing Rule: N/A

(Allegations) Complaint Item 3: “I want a contract of the work done. He won't provide it I want an itemized receipt. He won't provide this either.” Investigator’s Observations: Complaint Items 1 and 3 are both describing the same concerns. Concerns specific to a contract, and/or, a receipt were part of Complaint 2024-02280. Therefore, will not be re-evaluated as part of this complaint. Governing Rule: N/A

Complaint Item 4: “There is an electrical switch that is not working properly. In one of the bedrooms . When you turn the switch on the ele” Investigator’s Observations: Complaint Items 2, 4, and 5 are all describing the same concern. The light switch in the northeast bedroom was installed upside down. During this inspection, the respondent corrected this. Upon completion, the switch was installed and operating correctly. Governing Rule: N/A

(Addendum Item) Included in an email from the complainant dated 3/22/24 at 3:19PM Complaint Item 5: “On one of the switches it's upside down to where on is off, and off is on.” Investigator’s Observations: Complaint Items 2, 4, and 5 are all describing the same concern. The light switch in the northeast bedroom was installed upside down. During this inspection, the respondent corrected this. Upon completion, the switch was installed and operating correctly. Governing Rule: N/A

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes (Addendum Item) Included in an email from the complainant dated 3/26/24 at 6:06PM Complaint Item 6: “…I have an electrical outlet that is hot to the touch, and electrical Sparks are coming out of it.” Investigator’s Observations: The receptacle pointed out by the complainant was on the south wall of the living room. Without anything plugged into the receptacle, there were no indications of the issue described. The surface of the receptacle was the same temperature as the surround wall coverings, 69 degrees. In comparison, the surface temperature of another receptacle in the same room was also the same temperature as the surrounding wall coverings. As stated by the complainant, the issue was noticed when an electric room heater was plugged into that receptacle. The complainant stated the heater was a 1500 watt heater. (The heater was not plugged in during this inspection.) The living room receptacles are connected to a standard 15 amp circuit. 1500 watts is near the maximum capacity of a receptacle on a 15 amp circuit. Using this wattage heater in any receptacle connected to a 15 amp circuit would result in the power cord and receptacle getting warm/hot. When the receptacle was tested with a standard three prong tester, during this inspection, the receptacle tested as being wired correctly. Governing Rule: N/A

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Arizona Registrar of Contractors Jobsite Inspection Notes Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 3/29/2024 Inspection Time: 9:00AM Jobsite address: 6455 N. Sanders Rd., Tucson, AZ 85743

Complainant: Yvonne Belson Respondent: Humble Connections Electric LLC

Arizona Registrar of Contractors Jobsite Inspection Notes Governing Rule: N/A

(Addendum Item) Included in an email from the complainant dated 3/26/24 at 6:06PM Complaint Item 6: “…I have an electrical outlet that is hot to the touch, and electrical Sparks are coming out of it.” Investigator’s Observations: The receptacle pointed out by the complainant was on the south wall of the living room. Without anything plugged into the receptacle, there were no indications of the issue described. The surface of the receptacle was the same temperature as the surround wall coverings, 69 degrees. In comparison, the surface temperature of another receptacle in the same room was also the same temperature as the surrounding wall coverings. As stated by the complainant, the issue was noticed when an electric room heater was plugged into that receptacle. The complainant stated the heater was a 1500 watt heater. (The heater was not plugged in during this inspection.) The living room receptacles are connected to a standard 15 amp circuit. 1500 watts is near the maximum capacity of a receptacle on a 15 amp circuit. Using this wattage heater in any receptacle connected to a 15 amp circuit would result in the power cord and receptacle getting warm/hot. When the receptacle was tested with a standard three prong tester, during this inspection, the receptacle tested as being wired correctly. Governing Rule: N/A

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Jobsite Inspection Photos 1 Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 3/29/2024 Inspection Time: 9:00AM Jobsite address: 12001 W. Kirk Ln., Tucson, AZ 85743

Photo from driveway.

No interior photos taken.

Only two issues were evaluated. An upside down switch, and a concern of a receptacle hot to the touch. Neither of which would could be demonstrated by a photo.

Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Yvonne Belson Mailing Address (Enter jobsite in Contract/Project section) City State Zip

12001 w Kirk Lane Tucson Arizona 85743 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Humble Connections Electric LLC ROC 348971 Street Address City State Zip

4171 W Sugarcane St Tucson AZ 85741 Phone Number Email

[number redacted] Name of Person(s) Representing License

Charlie Humble Contract/Project Information Contract Date Contract Amount Amount Paid

February 19, 2024 $3,330.00 $3,330.00 Date Work Started Date Work Stopped Date Work Was Completed

February 19, 2024 March 29, 2024 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

6455 N Sanders Rd Tucson AZ 85743 Name of Construction Site Owner Construction Site Name (if applicable)

Phone Number of Construction Site Owner Email of Construction Site Owner

This complaint is for Poor Work I have contacted the contractor by Have you filed a complaint in court? No Has any work been corrected? No

RCC099 12/05/18 Page 1 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

The contract was Oral All change orders were Oral This project was Residential This project involved Repair

A building permit was obtained by N/A List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

Charlie Humble left us without electricity for over a month which affected my family severely. He was paid in full for a job he abandoned. Some of his work wasn't done correctly. Electrical outlet in the backyard is not working and it was before he put a plate on it. Needs to be fixed. He was notified. Allegations Listed on Complaint:

The electrical outlet in the backyard is not working since Charlie worked on it. Was working before the fire.

No contract provided, March 29, 2024, Charlie explained he was new and having a friend help him with a contract.

It's been over a month and a contract should have been provided by now even if he needed help in writing it.

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Yvonne Belson \complainant1\ \complainantd1\

RCC099 12/05/18 Page 2 of 2 Complainant: Yvonne Belson 12001 w Kirk Lane Tucson, AZ 85743

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 12/23 Respondent: Humble Connections Electric LLC 4171 W Sugarcane St Tucson, AZ 85741

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 12/23 April 1, 2024

Re: Complaint No. 2024-03429

Dear Complainant and Respondent:

After the initial filing of the complaint 2024-03429, the Complainant submitted Addendum items.

A jobsite inspection is scheduled Wednesday, April 3, 2024 at 09:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the amended complaint items within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on the amended complaint items. 2. The Registrar may also be precluded from taking further action on the amended complaint items, if the work that is the subject of the amended complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area. Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the amended complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the amended complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 12/23 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 12/23 Arizona Registrar of Contractors Addendum Jobsite Inspection Notes Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 4/3/2024 Inspection Time: 9:00AM Address: 6455 N. Sanders Rd., Tucson, AZ 85743

Complainant: Yvonne Belson Respondent: Humble Connections Electric LLC

Present for the complainant: Yvonne Belson Present for the respondent: The respondent was not present.

General Notes: Included in an email from the complainant dated 3/29/24 at 10:11PM: • I realize it's the weekend but I just wanted you to be aware that another outlet in my backyard that had power previously, is not working at all. My neighbors can verify that I had a heat lamp on for my chickens ,when it got cold ,and I used that electrical outlet. Since Charlie put a plate on it, there is no electricity working in it. I need that outlet working for my chickens to have heat. I am sorry to have to burden you with this ,and I don't know if I need to make a new report. I somehow just can't get past all the problems with this electrician. While he appears friendly in person, he is the same person that took my money and ran off. He won't answer when I tell him about the problems I have with his work.I don't know whether to make a new report or just to have a follow-up done from you? Thank you for your time and I am so disappointed I just want to be done with him. I don't like the quality of work he does and his irresponsibleness of not showing up, when he says he's going to is horrible

Included in an email from the complainant dated 3/30/24 at 9:10AM: • In the bathroom this morning we had Sparks, then the light bulb went out,and I just assumed it was the light bulb. I change the light bulb and it's not working. There is no electric in the bathroom now. Had nothing high-powered plugged into anything in there. My concerns are growing. Very worried about how things are electrically done here. There is also that outlet in the backyard that is not working. Reached out to Charlie but haven't heard anything. This had nothing to do with a heater, I promise. We only use the gas heater now, and it wasn't on. Thank you for your time and I hope someone will be out to examine my electrical problems soon

Included in an email from the complainant dated 3/30/24 at 9:10AM: • In the bathGood morning John, Need to express the importance of the electrical outlet outside not working. It's cold and my chickens rely on the heat lamp. That electrical outlet worked fine until Charlie humble worked on it. I have witnesses that can verify, as they plugged the heat lamp into that outlet when we were on vacation. Charlie agreed to put a plate on that electrical outlet. It was working fine until he worked on it. One of his written directives was to come and put a plate on as he didn't do it. With the help of ROC he came and put the plate on but now there is no electricity in that outlet Now ,and the fire was nowhere near that area I have no electric in my bathroom ,as it sparked and it's not the light bulb. I find it hard to believe that someone explains their new ,and need help to write a contract when it was over a months worth of time. On Google, YouTube and various other online resources, it shows how to write a contract. This was a poor excuse for not providing a Contract or itemized receipt. RCC100 11/14

Arizona Registrar of Contractors Addendum Jobsite Inspection Notes

(Emailed Addendum Items) Complaint Item 7: “…outlet in my backyard that had power previously, is not working at all…Since Charlie put a plate on it, there is no electricity working in it…” Investigator’s Observations: Verified. The receptacle on the back exterior side of the house, near the stairs, has no power. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 8: “In the bathroom this morning we had Sparks, then the light bulb went out…I change the light bulb and it's not working. There is no electric in the bathroom now…” Investigator’s Observations: Verified. In the bathroom, there is no power to the switches, receptacle, light fixture, and exhaust fan. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

(Addendum Complaint Items) Complaint Item 9: “Charlie Humble left us without electricity for over a month which affected my family severely.” Investigator’s Observations: There is currently power to the property and the house. Governing Rule: N/A

Complaint Item 10: “He was paid in full for a job he abandoned.” Investigator’s Observations: There is not sufficient evidence to verify the allegation of abandonment. Governing Rule: N/A

Complaint Item 11: “Some of his work wasn't done correctly.” Investigator’s Observations: This statement by the complainant does not implicate a specific workmanship issue, or a specific violation of A.R.S. § 32-1154(A). Specific workmanship allegations are addressed in other Complaint Items. Governing Rule: N/A

Complaint Item 12: “Electrical outlet in the backyard is not working and it was before he put a plate on it. Needs to be fixed. He was notified.” Investigator’s Observations: Verified. The receptacle on the back exterior side of the house, near the stairs, has no power. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

RCC100 11/14

Arizona Registrar of Contractors Addendum Jobsite Inspection Notes (Addendum Allegations) Complaint Item 13: “The electrical outlet in the backyard is not working since Charlie worked on it. Was working before the fire.” Investigator’s Observations: Verified. The receptacle on the back exterior side of the house, near the stairs, has no power. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 14: “No contract provided, March 29, 2024, Charlie explained he was new and having a friend help him with a contract. It's been over a month and a contract should have been provided by now even if he needed help in writing it.” Investigator’s Observations: Concerns specific to a contract, and/or, a receipt were part of Complaint 2024-02280. Therefore, will not be re-evaluated as part of this complaint. Governing Rule: N/A

RCC100 11/14

Arizona Registrar of Contractors Addendum Jobsite Inspection Notes Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 4/3/2024 Inspection Time: 9:00AM Address: 6455 N. Sanders Rd., Tucson, AZ 85743

Complainant: Yvonne Belson Respondent: Humble Connections Electric LLC

Present for the complainant: Yvonne Belson Present for the respondent: The respondent was not present.

Complaint Item 10: “He was paid in full for a job he abandoned.” Investigator’s Observations: There is not sufficient evidence to verify the allegation of abandonment. Governing Rule: N/A

RCC100 11/14

Arizona Registrar of Contractors Addendum Jobsite Inspection Notes Complaint Item 12: “Electrical outlet in the backyard is not working and it was before he put a plate on it. Needs to be fixed. He was notified.” Investigator’s Observations: Verified. The receptacle on the back exterior side of the house, near the stairs, has no power. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

(Addendum Allegations) Complaint Item 13: “The electrical outlet in the backyard is not working since Charlie worked on it. Was working before the fire.” Investigator’s Observations: Verified. The receptacle on the back exterior side of the house, near the stairs, has no power. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

RCC100 11/14

Addendum Item(s) Inspection Photos 1 Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 4/3/2024 Inspection Time: 9:00AM Address: 6455 N. Sanders Rd., Tucson, AZ 85743

Addendum Item(s) Inspection Photos 2 Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 4/3/2024 Inspection Time: 9:00AM Address: 6455 N. Sanders Rd., Tucson, AZ 85743

Addendum Item(s) Inspection Photos 3 Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 4/3/2024 Inspection Time: 9:00AM Address: 6455 N. Sanders Rd., Tucson, AZ 85743

Addendum Item(s) Inspection Photos 4 Complaint No.: 2024-03429 Investigator: John Smith #194 Inspection Date: 4/3/2024 Inspection Time: 9:00AM Address: 6455 N. Sanders Rd., Tucson, AZ 85743

Complainant: Yvonne Belson 12001 w Kirk Lane Tucson, AZ 85743

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Respondent: Humble Connections Electric LLC 4171 W Sugarcane St Tucson, AZ 85741

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 April 3, 2024

License No. ROC 348971

Re: Complaint No. 2024-03429

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on Friday, April 19, 2024.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Complaint Item 7: “…outlet in my backyard that had power previously, is not working at all…Since Charlie put a plate on it, there is no electricity working in it…” Investigator’s Observations: Verified. The receptacle on the back exterior side of the house, near the stairs, has no power. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item 8: “In the bathroom this morning we had Sparks, then the light bulb went out…I change the light bulb and it's not working. There is no electric in the bathroom now…” Investigator’s Observations: Verified. In the bathroom, there is no power to the switches, receptacle, light fixture, and exhaust fan. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 13: “The electrical outlet in the backyard is not working since Charlie worked on it. Was working before the fire.” Investigator’s Observations: Verified. The receptacle on the back exterior side of the house, near the stairs, has no power. The respondent’s scope of work includes, (as specified on a 2/23/2024 invoice from the respondent): • “Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed were needed” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Complaint Item 1: “I have no written contract from Charlie Humble. I paid in full for a job that wasn't completed and left me a month without electricity.” Investigator’s Observations: Complaint Items 1 and 3 are both describing the same concerns. Concerns specific to a contract, and/or, a receipt were part of Complaint 2024-02280. Therefore, will not be re-evaluated as part of this complaint. Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Investigator’s Observations: Complaint Items 2, 4, and 5 are all describing the same concern. The light switch in the northeast bedroom was installed upside down. During this inspection, the respondent corrected this. Upon completion, the switch was installed and operating correctly. Governing Rule: N/A

Complaint Item 3: “I want a contract of the work done. He won't provide it I want an itemized receipt. He won't provide this either.” Investigator’s Observations: Complaint Items 1 and 3 are both describing the same concerns. Concerns specific to a contract, and/or, a receipt were part of Complaint 2024-02280. Therefore, will not be re-evaluated as part of this complaint. Governing Rule: N/A

Complaint Item 5: “On one of the switches it's upside down to where on is off, and off is on.” Investigator’s Observations: Complaint Items 2, 4, and 5 are all describing the same concern. The light switch in the northeast bedroom was installed upside down. During this inspection, the respondent corrected this. Upon completion, the switch was installed and operating correctly. Governing Rule: N/A

Complaint Item 6: “…I have an electrical outlet that is hot to the touch, and electrical Sparks are coming out of it.” Investigator’s Observations: The receptacle pointed out by the complainant was on the south wall of the living room. Without anything plugged into the receptacle, there were no indications of the issue described. The surface of the receptacle was the same temperature as the surround wall coverings, 69 degrees. In comparison, the surface temperature of another receptacle in the same room was also the same temperature as the surrounding wall coverings. As stated by the complainant, the issue was noticed when an electric room heater was plugged into that receptacle. The complainant stated the heater was a 1500 watt heater. (The heater was not plugged in during this inspection.) The living room receptacles are connected to a standard 15 amp circuit. 1500 watts is near the maximum capacity of a receptacle on a 15 amp circuit. Using this wattage heater in any receptacle connected to a 15 amp circuit would result in the power cord and receptacle getting warm/hot. When the receptacle was tested with a standard three prong tester, during this inspection, the receptacle tested as being wired correctly. Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complaint Item 9: “Charlie Humble left us without electricity for over a month which affected my family severely.” Investigator’s Observations: There is currently power to the property and the house. Governing Rule: N/A

Complaint Item 10: “He was paid in full for a job he abandoned.” Investigator’s Observations: There is not sufficient evidence to verify the allegation of abandonment. Governing Rule: N/A

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Yvonne Belson, Case No. 2024-03429 COMPLAINANT, v. Humble Connections Electric LLC CITATION License No. ROC 348971, RESPONDENT.

The Registrar issues this Citation to Humble Connections Electric LLC (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by May 18, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On March 22, 2024, Yvonne Belson (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge :1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge :2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a

reasonable period of time after receiving a written directive from the

Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held.

If the matter proceeds to a hearing and the administrative law judge determines that any

of the charges listed above are supported by a preponderance of the evidence, then

Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be

subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E)

and (F).

FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2024-03429. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted]

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than May 18, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated May 3, 2024.

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 By: /s/ Shaquira Adebule Shaquira Adebule Legal Assistant II Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, May 3, 2024 to: Respondent Certified Mail No: [number redacted] Humble Connections Electric LLC 4171 W Sugarcane St Tucson, AZ 85741

Copy mailed by USPS First Class mail this same date to: Respondent Humble Connections Electric LLC 4171 W Sugarcane St Tucson, AZ 85741 Complainant Yvonne Belson 12001 w Kirk Lane Tucson, AZ 85743 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2024-03429 / SA

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Yvonne Belson Mailing Address (Enter jobsite in Contract/Project section) City State Zip

12001 w Kirk Lane Tucson Arizona 85743 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Humble Connections Electric LLC ROC 348971 Street Address City State Zip

4171 W Sugarcane St Tucson AZ 85741 Phone Number Email

[number redacted] Name of Person(s) Representing License

Charlie Humble Contract/Project Information Contract Date Contract Amount Amount Paid

February 19, 2024 $3,330.00 $3,330.00 Date Work Started Date Work Stopped Date Work Was Completed

February 19, 2024 March 19, 2024 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

6455 N Sanders Rd Tucson AZ 85743 Name of Construction Site Owner Construction Site Name (if applicable)

Phone Number of Construction Site Owner Email of Construction Site Owner

This complaint is for Abandonment;Poor Work I have contacted the contractor by Have you filed a complaint in court? No Has any work been corrected? No

RCC099 12/05/18 Page 1 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

The contract was Oral All change orders were Oral This project was Residential This project involved Repair

I have no written contract from Charlie Humble. I paid in full for a job that wasn't completed and left me a month without electricity. Charlie arrived on March 19th, and I pointed out to him that one of the switches was electrically wired wrong. He said he would be back on March 22, waited all day and he never showed up. Allegations Listed on Complaint:

I want a contract of the work done. He won't provide it

I want an itemized receipt. He won't provide this either.

There is an electrical switch that is not working properly. In one of the bedrooms . When you turn the switch on the ele

Yvonne Belson \complainant1\ \complainantd1\

RCC099 12/05/18 Page 2 of 2 INVOICE Bill To

Yvonne

Charlie Humble Payment terms Due upon receipt Invoice # 71 Phone: (520) 595-6097 Email: [email redacted] Date 02/23/2024

Description Total

Remaining Balance $2,330.00

Replaced burned wires and checked continuity to prevent future electrical issues $2,330.00 Besides replacing the wires that got burned, all connections were checked for continuity because of obvious electrical issues. Cost is mostly for the labor 32hrs material cost was $450. Besides replacing damaged wire, every single outlet, switch, and junction box was inspected and fixed where needed.

Subtotal $2,330.00

Total $2,330.00

Payment Summary

02/23/2024 - Credit Card or PayPal $2,330.00

Paid Total $2,330.00

Remaining Amount $0.00

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