2024A-01748-CHC-ROC Notice of Hearing & Packet MAILED 2024-01748.pdf

2024A-01748-CHC-ROC · Registrar of Contractors · 2024-05-22

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Amna Nabri , Case No. 2024-01748

COMPLAINANT, Docket No. 2024A-01748-CHC-ROC

v. NOTICE OF HEARING ON CONTESTED CASE Bonum Development & Construction, LLC DBA: Bonum Development & Construction License No. ROC 344755,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

July 2, 2024 9:00 AM Sondra Vanella Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative

law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION

The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED

The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on April 23, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED

The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(1) Charge: 2 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Charge: 3 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will

be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing. RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney.

A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET

In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS

The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com

If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of

extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed

Complaints – Resolved/Settled/Withdrawn.”

Dated May 22, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail May 22, 2024 to:

Respondent(s) Bonum Development & Construction, LLC DBA: Bonum Development & Construction 2820 S Alma School Rd #18-456 Chandler, AZ 85286 Complainant(s) Amna Nabri 3941 S Illinois St Chandler, AZ 85348 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2024-01748 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Amna Nabri 3941 S Illinois St Chandler, AZ 85348

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Respondent: Bonum Development & Construction, LLC DBA: Bonum Development & Construction 2820 S Alma School Rd #18-456 Chandler, AZ 85286

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 February 14, 2024

Re: Complaint No. 2024-01748

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for Thursday, March 14, 2024 at 09:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

Todd Anderson Todd Anderson, Investigator #227 (602) 771-6769 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 JSI Photos #2024-01748 P 1 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM JSI Photos #2024-01748 P 2 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Boxes of purchased product not yet installed JSI Photos #2024-01748 P 3 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM Boxes of purchased product not yet installed JSI Photos #2024-01748 P 4 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM Boxes of purchased product not yet installed JSI Photos #2024-01748 P 5 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM Boxes of purchased product not yet installed JSI Photos #2024-01748 P 6 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Powder Room not yet fully painted JSI Photos #2024-01748 P 7 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Powder Room not yet fully painted JSI Photos #2024-01748 P 8 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Location of Bathtub JSI Photos #2024-01748 P 9 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Location of Toilet JSI Photos #2024-01748 P 10 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Location of Light Fixture (Master Bathroom) JSI Photos #2024-01748 P 11 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Incomplete Shower

Location of Shower Glass JSI Photos #2024-01748 P 12 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Incomplete Shower JSI Photos #2024-01748 P 13 Date: 3/14/24 at 9:00 am JSI PHOTOS 00AM

Incomplete Shower Jobsite Inspection Notes

Case No.: 2024-01748 Investigator: Todd Anderson Inspection Date: Thursday, March 14, 2024 Inspection Time: 09:00 AM

Complainant: Amna Nabri Respondent: Bonum Development Not Present: & Construction, LLC Not Present:

Jobsite General Notes:

Respondent was not present at the Jobsite Inspection. Someone representing (R) (Jen) did meet me outside the house but I informed her that she would have to call me later. Cannot speak outside the residence.

Compliance Item: 1 - Contract was based on having project completed in two weeks, contractor failed to follow through schedule. Contractor pressured me to provide him more than 50% of the cost before starting the project. Contractor failed to order products in a timely manner, failed to respond with updates when requested. Financial statements changes. Investigator’s Observation: Contract was signed and work commenced in September of 2023. As of the date of the Jobsite Inspection (March 14th, 2024), work in the Master and Powder Rooms have still not been completed. There have been issues concerning the purchasing of incorrect materials, workmanship, communication and scheduling which have delayed progress of the project. Contractor shall complete all work as per contract, in accordance with local building codes and manufacturer's specifications, and in a timely manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Governing Rule: A.R.S. 32-1154(A)(3) Poor work – A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - No paint in the Powder Room Investigator’s Observation: Verified. The contractor has not repainted the Powder Room after the installation of the new Vanity and light fixture. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - Master bathroom is not completed. no toilet, no tub/plumbing, no light fixtures, only part of the tile was installed Investigator’s Observation: Verified. I observed a Master Bathroom remodel which was still not completed. The installation of the shower, tub, toilet, shower glass, and all fixtures still needed to be installed. Contractor shall complete all work as per contract, in accordance with local building codes and manufacturer's specifications, and in a timely manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION:

Compliance Item: 7 - Downstairs flooring was changed to cheaper poor quality due to being under pressure to finish the project sooner. Investigator’s Observation: Unable to verify. Financial Dispute between the two parties. Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

between the two parties. Additionally, there was no written agreement as to the positioning of the light fixture. This is also a verbal dispute between the two parties. Governing Rule: N/A

Compliance Item: 5 - Damages to my stove when crew demoed downstairs, damaged front door and furniture Investigator’s Observation: I observed the damages to the stove, front door, and furniture; however, I was unable to positively determine that the contractor was responsible for that damage. Governing Rule: N/A

Compliance Item: 6 - Crew did not cover my furniture when demo was conducted, furniture is very dusty Investigator’s Observation: Unable to verify; however, in an email dated January 4th, 2024, the contractor did offer to have the furniture professionally cleaned. Governing Rule: N/A

Todd Anderson Todd Anderson, Investigator #227 (602) 771-6769 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Complainant: Amna Nabri 3941 S Illinois St Chandler, AZ 85348

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Respondent: Bonum Development & Construction, LLC DBA: Bonum Development & Construction 2820 S Alma School Rd #18-456 Chandler, AZ 85286

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 March 28, 2024

License No. ROC 344755

Re:Complaint No. 2024-01748

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on April 18th, 2024.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 2024), work in the Master and Powder Rooms have still not been completed. There have been issues concerning the purchasing of incorrect materials, workmanship, communication and scheduling which have delayed progress of the project. Contractor shall complete all work as per contract, in accordance with local building codes and manufacturer's specifications, and in a timely manner. Governing Rule: A.R.S. 32-1154(A)(3) Poor work – A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - No paint in the Powder Room Investigator’s Observation: Verified. The contractor has not repainted the Powder Room after the installation of the new Vanity and light fixture. Governing Rule: A.R.S. 32-1154(A)(3) Poor work – A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - Master bathroom is not completed. No toilet, no tub/plumbing, no light fixtures, only part of the tile was installed Investigator’s Observation: Verified. I observed a Master Bathroom remodel which was still not completed. The installation of the shower, tub, toilet, shower glass, and all fixtures still needed to be installed. Contractor shall complete all work as per contract, in accordance with local building codes and manufacturer's specifications, and in a timely manner. Governing Rule: A.R.S. 32-1154(A)(3) Poor work – A contractor shall perform all work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 the two parties. Governing Rule: N/A

Compliance Item: 2 - Powder room vanity size is not the one I approved, light fixture position installed incorrectly. Investigator’s Observation: The contractor did not stipulate the specific vanity which would be installed in the Powder Room. This is a verbal dispute between the two parties. Additionally, there was no written agreement as to the positioning of the light fixture. This is also a verbal dispute between the two parties. Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Todd Anderson Todd Anderson, Investigator #227 (602) 771-6769 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Amna Nabri, Case No. 2024-01748 COMPLAINANT, v. Bonum Development & Construction, LLC CITATION DBA: Bonum Development & Construction License No. ROC 344755,

RESPONDENT.

The Registrar issues this Citation to Bonum Development & Construction, LLC DBA: Bonum Development & Construction (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by May 8, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On February 12, 2024, Amna Nabri (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge :1 A.R.S. § 32-1154(A)(1) Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge :2 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. Charge :3 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held.

If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2024-01748. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways:

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than May 8, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings.

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated April 23, 2024. By: /s/ Tedi Quezada Tedi Quezada Legal Assistant Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, April 23, 2024 to:

Respondent Certified Mail No: [number redacted]

Bonum Development & Construction, LLC DBA: Bonum Development & Construction 2820 S Alma School Rd #18-456 Chandler, AZ 85286

Copy mailed by USPS First Class mail this same date to: Respondent Bonum Development & Construction, LLC DBA: Bonum Development & Construction 2820 S Alma School Rd #18-456 Chandler, AZ 85286

Complainant Amna Nabri 3941 S. Illinois St. Chandler, AZ 85348 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2024-01748 of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 2/20/24, 11:00 AM State of Arizona Mail - Complaint #2024-01748

Todd Anderson <[email redacted]>

Complaint #2024-01748 message

AMNA NABRI <[email redacted]> Sat, Feb 17, 2024 at 10:25 AM To: "[email redacted]" <[email redacted]>

Sent from my iPhone

Begin forwarded message:

From: Gerald Turner <[email redacted]> Date: January 4, 2024 at 8:39:54 PM MST Subject: S. Illinois St. Project Meeting Recap

Amna (and family),

Your voice matters. We heard you. We listened. We should have listed more before and if we did not say it loud enough, we apologize for our short comings as a company and as humans.

By no means do I think our meeting, today, erases your bad experience with our company that you endured. We still have to come to an agreement, that is if we move forward together. First, you still have to think about whether you want to move forward or not. And if we move forward, the jury will still be out whether we will professionally complete the project or not, to your satisfaction. We know that you expect organization and timely communication.

The following is what I took note of, today: Flooring Downstairs - you do not like the quality of the product. You are happy with the labor installation but not happy with the product itself

Powder Bathroom:

Vanity - you are not happy with the vanity. I propose that we exchange the vanity for one that you like and highly recommend that you take me up on this suggestion (we can return and swap this item out for something new up to $75 more in price) Paint - you are not happy with the painting. I propose that we match the exact paint color that you need and paint the entire restroom (no additional cost) Vanity Hardware - we did not install black matte hardware to match the faucet. Please pick out the hardware that you want us to install and we will purchase it at no additional cost to you. Lighting - Needs to be lowered; we will lower it after we paint Mirror - Needs to be lowered; we will lower it after we paint

Master Bathroom:

Vanity Hardware - need to install gold hardware to match the faucet. Please pick out the hardware that you want us to install and we will purchase it at no additional cost to you. https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted] 1/3 2/20/24, 11:00 AM State of Arizona Mail - Complaint #2024-01748

Toilet - Please allow us to install this tomorrow anytime between Tuesday and Thursday of next week. (As Jen mentioned, we will remove the toilet when it is time to complete the rest of the restroom) Shower Valve, Shower Head and Shower Drain - these are onsite and have not been installed. My recommendation is that our plumber installs these when they install the shower head, drain and valve. However, we understand that you would rather have all of the work done at one time, outside of the toilet (but please consider it) Shower Glass - was not installed; we will install it at no additional cost Tile - The remaining floor tile and wall tile needs to be installed The following items need to be selected by you and we will purchase them and install them at no additional cost: Mirror Vanity Lighting Tub Tub Filler Decorative Lighting above the Tub

Making sure that we are on the same page, when I reference "at no additional cost" that means, you would not pay any more than the balance of $4723.87 shown on Itemized Sheet 3 which would bring your total out of pocket cost for the entire project to $34,723.87.

Key Points to Successfully Resume the Project:

Amna and Bonum construct mutual terms to resume the project Amna selects the products, Bonum confirms the products will work, Bonum pays for the products Bonum does not schedule the work in until all products have been received; however, Bonum does create a tentative scheduled based on potential completed delivery dates Amna and Bonum collectively decide upon the installation dates and times based on Bonum

Professional Cleaning of your Furniture: If you have already had your furniture professionally cleaned, please provide us with a receipt and we will deduct that from your final payment. If you have not had your furniture professionally cleaned, please set up the cleaning and we will reimburse you for the cleaning.

Stove Damage and Front Door Damage - please allow us to reassess these damages and properly repair them as necessary

Financial Payment Method: Amna and Gerald to revisit the possibility of putting all of the billing on to Amna's home improvement credit card and refunding her cash.

If I am missing anything, please let me know.

We look forward to hearing from you for the next steps.

Gerald Turner Bonum 480-227-4704

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted] 2/3 2/20/24, 11:00 AM State of Arizona Mail - Complaint #2024-01748

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted] 3/3 2/21/24, 1:04 PM State of Arizona Mail - Complaint #2024-01748

Todd Anderson <[email redacted]>

Complaint #2024-01748 AMNA NABRI <[email redacted]> Wed, Feb 21, 2024 at 11:05 AM To: Todd Anderson <[email redacted]>

Thanks. I just want to ask is it possible to move the site visit to March 11th instead of March 14th if not that’s ok . Regards Amna Sent from my iPhone

On Feb 21, 2024, at 8:22 AM, Todd Anderson <[email redacted]> wrote:

[Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted]… 1/1 2/21/24, 1:04 PM State of Arizona Mail - Complaint #2024-01748

Todd Anderson <[email redacted]>

Complaint #2024-01748 Todd Anderson <[email redacted]> Wed, Feb 21, 2024 at 1:04 PM To: AMNA NABRI <[email redacted]>

I'm sorry, I am out in Phoenix on March 11th. If you are not available on the 14th, my next available time slot would be on March 20th at 9am. Let me know.

Todd Anderson Investigator #227

Arizona Registrar of Contractors Construction Investigations 1700 W Washington St., Ste 105 Phoenix, AZ 85007 Phone: (602) 771-6769 Email: [email redacted]

[Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permmsgid=msg-a:r-[number redacted]&simpl=msg-a:r-[number redacted]… 1/1 2/22/24, 10:04 AM State of Arizona Mail - Complaint #2024-01748

Todd Anderson <[email redacted]>

Complaint #2024-01748 AMNA NABRI <[email redacted]> Wed, Feb 21, 2024 at 4:15 PM To: Todd Anderson <[email redacted]>

That’s fine we can keep March 14th no worries. Thanks so much! Sent from my iPhone

On Feb 21, 2024, at 1:04 PM, Todd Anderson <[email redacted]> wrote:

[Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted]… 1/1 DocuSign Envelope ID: 57D97B83-C50E-4B31-BEED-02834D598F44

Client Contract Agreement

This agreement (“Contract”) is made and entered into on 9/21/23 by and between

Amna Nabri (“Owner”) and Bonum DC (“Contractor”). The Owner and Contractor agree

as follows:

The Contractor will perform and/or hire the sub-contractors to perform the required scope of

work outlined in the architectural drawings for the

Illinois St Residential ____________________________________________ (“Project”) that is located at 3941S.

Illinois Street Chandler, AZ. If architectural drawings are not available for this project, the

owner and owner representative understand that there is a higher risk for unforeseen

construction expenses that the contractor will not be responsible for financially. The

Contractor will assume the financial responsibility for all assigned Contractor furnished

equipment, finishes and fixtures that have been outlined in the related architectural

drawings and/or presented to the contractor by the owner to be listed out in the attached

estimate. If the contractor furnished equipment, finishes and fixtures are not listed out in the

attached estimate, the contractor will not be responsible for them.

Contractor shall perform the scope of work outlined in the documents attached to the satisfaction $40,000.00 of the Owner for the estimated price of $__________________. DocuSign Envelope ID: 57D97B83-C50E-4B31-BEED-02834D598F44 The Contractor shall immediately notify the Owner in writing of any potential change orders

that will alter the project work and expenses. Before performing the work required by the

change orders, the owner and contractor will document and sign a separate contract

agreement related to each individual change order. The Contractor and the Owner agree that

no change order or other form of order or directive will be considered valid unless it is

delivered in writing by Owner to Contractor.

Communication with the sub-contractors regarding the project schedule, construction

instructions and financial matters shall only take place between the contractor and the

contractor’s subcontractors. The owner agrees not to discuss the project schedule,

construction instructions and financial matters with the subcontractor. The contractors

subcontractors will be informed not to take direction regarding construction related matters

from the owner as this is what is best for the project. If the owner would like to make changes

to the project and/or offer construction instructions, the owner must talk directly with the

contractor. Furthermore, the contractor and subcontractors are to first abide by the city codes

and architectural drawings before considering direction from the owner; this is necessary to

protect the best interest of the owner, the project and all others involved.

This contract starts after the owner and the contractor both have signed this contract agreement

and after the initial required deposit from the owner has been made to the contractor and the funds

for that payment have been released into the contractor’s bank account. The contractor cannot

begin scheduling until the deposit has been made and cleared the contractor’s bank account. The

contract ends after the owner and the city inspectors and/or building owner approve and sign off DocuSign Envelope ID: 57D97B83-C50E-4B31-BEED-02834D598F44 on all work. The contractor will warranty all labor for one year. Any equipment furnished by the

contractor shall come with the manufacturer’s warranty.

The contractor agrees to carry the required insurance at all times during this project.

This Contract is subject to and shall be interpreted under the law of the State of

Arizona.

The owner may terminate this agreement with written notice but the owner will still be responsible for paying

the contractor for all work performed by the contractor and the contractor’s subcontractors up to the final date

outlined in the owner’s notice to terminate the contract agreement. The contractor may stop work at anytime

and/or terminate the contract agreement at anytime with written notice if the owner is not paying the

contractor as outlined in this agreement the owner will still be responsible for paying the contractor for all work

performed by the contractor and the contractor’s subcontractors up to the final date outlined in the owner’s

notice to terminate the contract agreement. The contractor may also terminate the contract agreement if the

owner breaches this contract agreement.

The Contractor shall employ only competent and skilled workmen and foremen in the conduct

of work on this Contract. The Contractor shall at all times enforce strict discipline and good

order among Contractor’s employees.

All disputes will be handled accordingly and legally under the laws of the State of

Arizona. All invoices shall be sent to the Owner’s Project Manager identified in this

Contract. DocuSign Envelope ID: 57D97B83-C50E-4B31-BEED-02834D598F44 Owner will make payments for services on a monthly basis for services performed during the

previous month in accordance with this Contract unless a project specific payment

contract agreement has been assigned to this project and attached to this contract

agreement. Materials will be payable on a reimbursable basis plus the agreed-to additional

fees for overhead, handling, and General and Administrative (G&A) costs.

If any terms, conditions or provisions of this Contract shall be held unconstitutional, illegal or

void, such finding shall not affect any other terms, conditions or provisions of this Contract.

Amna Nabri

9/21/2023

9/21/2023 DocuSign Envelope ID: 57D97B83-C50E-4B31-BEED-02834D598F44

PAYMENT TERMS:

50% Deposit 25% payment after 50% of work is completed 25% upon completion

$5000 cash was paid to Bonum date of signing. The remaining $15,000 to be paid in the next 48 hours

SPECIAL PROJECT TERMS: Consult Transfer Instructions You can use “Consult Transfer” to blind transfer a call, or conference in another party.

1. Select the ‘Consult Transfer’ icon

2. Next, enter the name of the person you are calling, or phone number or the Queue name, the hit ‘Enter’

3. Now you can either transfer the call, conference in both parties, or transfer the call a. Hitting the transfer button immediately will act as a ‘Blind Transfer’.

CONSULT TRANSFER | TW_08/11/2023 3/13/24, 4:35 PM State of Arizona Mail - Complaint #2024-01748

Todd Anderson <[email redacted]>

Complaint #2024-01748 AMNA NABRI <[email redacted]> Wed, Mar 13, 2024 at 4:21 PM To: Todd Anderson <[email redacted]>

I will see you tomorrow at 9:00 am right?? Sent from my iPhone

On Feb 21, 2024, at 4:15 PM, AMNA NABRI <[email redacted]> wrote:

That’s fine we can keep March 14th no worries. [Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted]… 1/1 INVOICE

Development & Construction Gerald Turner [email redacted] / 480-227-4704 DATE: 12/10/2023 FOR:

Project: Illinois Street Location:

FINAL TOTAL PROJECT INVOICE

Subtotal $27,789 Overhead / Developer Fees $4,168

TOTAL: $31,958 ****IMPORTANT - PLEASE READ****

Upon Signing this agreement, you confirm that you understand all details of the process for this project including but not limited to the turnaround time frames for architects, engineers, city & health permits, payment schedule, project start date and anticipated deadlines that come with each project phase, all change orders are agreed upon by all parties (client, sub, GC) before initiating. We do not move, remove or relocate owner furnished equipment unless we are paid to do so and we are not responsible for any damages to owner furnished equipment during the moving process. ANY DEMO COST QUOTED POTENTIALLY COULD CHANGE AFTER WE OPEN UP THE WALLS AND/OR DEMO EXISTING FLOORING AS WE DO NOT KNOW THE CONDITION INSIDE THE WALLS OR THE CONDITIION OF THE FLOORING UNTIL AFTER WE START OR COMPLETE DEMO. We are not responsible for incorrectly ordered owner furnished equipment or materials. This estimate is based on the information provided in the most recent drawings. Communication is key throughout this project. Abiding by this contract is necessary in order to reduce stress, limit construction delays and keep all payments on time. BY ACCEPTING THIS PROPOSAL, YOU ARE APPROVING THE PRICING AND THE PAYMENT SCHEDULE. PAYMENT DELAYS CAN AFFECT THE DURATION. The cost of this estimate is good for 30 days.

Signature Date

DESCRIPTION AMOUNT

Supervision Discount -$2,000

Client Discount (This discount is taken directly from Bonum's profit of $4631 that Bonum was scheduled to profit) -$5,000 Floor Demo $4,500

Tile Installation and Plumbing (Shower and Floor): Includes all Tile $10,906

Misc. Master Bathroom including framing, painting and shower glass - including hardware, lighting , hooks/rack $3,550

Flooring and Baseboards: Furnish and Install including furnish install of all door hardware $10,715

Powder Room: Drywall Repair, Install Toilets, Vanity, Lighting, Faucet, Hooks $1,505

All Electrical Work - Furnish Materials and Install Labor $632

Master Tub, Toilet, Vanity and Valve Shower Head $4,064

Supervision $2,000

Materials Credit: Tub,Tub filler, Vanity Hardware, Hooks/Racks, Ratan pendent lighting, mirror Labor Credit: Installation of showever valve, tub, tub filler, completion of tile install, install of pendent and vanity lighting, mirror -$3,082 and accessories and fabrication and installation of shower glass

Total GC Discount Offered: $7000 Total Credit/Refunds due to Contract Termination: $3082 INVOICE

Development & Construction Gerald Turner [email redacted] / 480-227-4704 DATE: 12/3/2023 FOR:

Project: Illinois Street Location:

FINAL TOTAL PROJECT INVOICE

Subtotal $30,871 Overhead / Developer Fees $4,631

TOTAL: $35,502 ****IMPORTANT - PLEASE READ****

Signature Date

DESCRIPTION AMOUNT Supervision $2,000

Supervision Discount -$2,000

Floor Demo $4,500

Tile Installation and Plumbing (Shower and Floor): Includes all Tile $10,906

Misc. Master Bathroom including framing, painting and shower glass - including hardware, lighting , hooks/rack $3,550

Flooring and Baseboards: Furnish and Install including furnish install of all door hardware $10,715

Powder Room: Drywall Repair, Install Toilets, Vanity, Lighting, Faucet, Hooks $1,505

All Electrical Work - Furnish Materials and Install Labord $632

Master Tub, Toilet, Vanity and Valve Shower Head $4,064

Client Discount (This discount is taken directly from Bonum's profit of $4631 that Bonum was scheduled to profit) -$5,000

Total Client Discount: $7000 Contractor/Supplier Scope of Work/Proudct Amount Location Horacio Demo $ 4,500.00 Downstairs Home Depot Plastic Sheeting $ 179.48 Downstairs Floor & Décor Flooring $ 3,116.46 Downstairs Floor & Décor Underlayment $ 566.99 Downstairs Emilio Installation Flooring $ 5,450.00 Downstairs Home Depot Baseboards $ 1,342.23 Downstairs Emilio Installation Baseboards $ 1,650.00 Downstairs Home Depot Door Hardware/Millwork $ 236.66 Downstairs Lowes Toilet $ 268.42 Powder Room Home Depot Vanity $ 279.20 Powder Room Lowes Vanity Lights, Towel Ring $ 142.99 Powder Room Lowes Mirror $ 96.99 Powder Room Martin Installation Door Hardware/Toilet $ 250.00 Powder Room Greg Installation Powder Rm Accessories/Vanity $ 479.93 Powder Room Floor & Décor Wall Tile $ 418.32 Master Bath Floor & Décor Shower Floor Tile $ 237.61 Master Bath Floor & Décor Bathroom Floor Tile $ 484.01 Master Bath Emilio Installation All Master Tile $ 9,850.00 Master Bath Lowes Shower Valve/Head $ 289.98 Master Bath Emilio Installation Showerhead $ (150.00) Refund Emilio Installation Tub and Filler $ (500.00) Refund Emilio Installation Tile Compl. $ (335.00) Refund Emilio Framing, Additional Demo in Wall, Drywall, Van $ 2,500.00 Master Bath Lowes Vanity $ 2,370.52 Master Bath Lowes Toilet $ 268.42 Master Bath Home Depot Misc. ABS Piping, Lumber, Copper, Silicon, etc. $ 149.01 Home Depot Electrical Materials: Outlets, boxes, Connectors $ 331.65 Bonum Electrical Labor $ 250.00 $ 34,723.87 Contractor/Supplier Scope of Work/Proudct Amount Location Horacio Demo $ 4,500.00 Downstairs Home Depot Plastic Sheeting $ 179.48 Downstairs Floor & Décor Flooring $ 3,116.46 Downstairs Floor & Décor Underlayment $ 566.99 Downstairs Emilio Installation Flooring $ 5,450.00 Downstairs Home Depot Baseboards $ 1,342.23 Downstairs Emilio Installation Baseboards $ 1,650.00 Downstairs Home Depot Door Hardware/Millwork $ 236.66 Downstairs Lowes Toilet $ 268.42 Powder Room Home Depot Vanity $ 279.20 Powder Room Lowes Vanity Lights, Towel Ring $ 142.99 Powder Room Lowes Mirror $ 96.99 Powder Room Martin Installation Door Hardware/Toilet $ 250.00 Powder Room Greg Installation Powder Rm Accessories/Vanity $ 479.93 Powder Room Floor & Décor Wall Tile $ 418.32 Master Bath Floor & Décor Shower Floor Tile $ 237.61 Master Bath Floor & Décor Bathroom Floor Tile $ 484.01 Master Bath Emilio Installation All Master Tile $ 9,850.00 Master Bath Lowes Shower Valve/Head $ 289.98 Master Bath Emilio Installation Showerhead $ (150.00) Refund Emilio Installation Tub and Filler $ (500.00) Refund Emilio Installation Tile Compl. $ (335.00) Refund Emilio Framing, Additional Demo in Wall, Drywall, Van $ 2,500.00 Master Bath Lowes Vanity $ 2,370.52 Master Bath Lowes Toilet $ 268.42 Master Bath Home Depot Misc. ABS Piping, Lumber, Copper, Silicon, etc. $ 149.01 Home Depot Electrical Materials: Outlets, boxes, Connectors $ 331.65 Bonum Electrical Labor $ 250.00 Paypal Merchant CC Fee $ 275.91 Payment Initial Deposit Cash $ (15,000.00) Payment 2nd Payment Cash $ (5,000.00) Payment 3rd Payment Paypal CC $ (5,275.91) Payment 4th Payment Cash $ (5,000.00) $ 4,723.87 INVOICE Development & Construction Gerald Turner [email redacted] / 480-227-4704 DATE: 12/3/2023 FOR:

Project: Illinois Street Location:

Subtotal $35,800 Overhead / Developer Fees $5,370

Deposit Required - Start work Friday Sept 29 TOTAL: $41,170 ****IMPORTANT - PLEASE READ****

Signature Date

DESCRIPTION AMOUNT Dumpster Rentals $1,300

Dowstairs Flooring/Baseboards/Door Trim and Hardware - Includes furnish all materials, flooring trim and hardware - includes $13,550 demo and install Half Bath Remodel - Includes furnishing new vanity, toilet, sink, faucet, mirror and lighting, Includes installation of all equipment $1,900 and fixtures and includes demo of all existing equipment

Master Bath - Includes all demo. Includes the furnishing of a stand alone tub, toilet, vanity, sink, faucet, mirror lighting, shower $16,050 head and valvle, shower glass and all tile. Includes installation of all items

Project Manager/Supervisor ($1000 Week) $2,000

Allowance Fee for removing cabinets for flooring install. If we do not need to remove, you will not be charged this line item fee $1,000 3/14/24, 4:40 PM State of Arizona Mail - Document

Todd Anderson <[email redacted]>

Document messages

AMNA NABRI <[email redacted]> To: Todd Anderson <[email redacted]>

Hi Todd, It was a pleasure meeting you today, this is the termination document he sent me after I told him I want to terminate the contract between us on December 8th 2023, I asked him to revise it be Regards Amna

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 1/5 3/14/24, 4:40 PM State of Arizona Mail - Document

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 2/5 3/14/24, 4:40 PM State of Arizona Mail - Document

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 3/5 3/14/24, 4:40 PM State of Arizona Mail - Document

Sent from my iPhone

Todd Anderson <[email redacted]> Thu, Mar 14, 2024 at 4:39 PM To: AMNA NABRI <[email redacted]>

Amna,

Thank you for the document. I will put it in the case file.

I did check on Bonum Develop[ent's license. It is active and in good standing at this point.

I should have my report out by the end of next week.

Todd Anderson Investigator #227

Arizona Registrar of Contractors Construction Investigations 1700 W Washington St., Ste 105 Phoenix, AZ 85007 Phone: (602) 771-6769

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 4/5 3/14/24, 4:40 PM State of Arizona Mail - Document Email: [email redacted]

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https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 5/5 3/21/24, 4:50 PM State of Arizona Mail - Document

Todd Anderson <[email redacted]>

Document AMNA NABRI <[email redacted]> Wed, Mar 20, 2024 at 1:15 PM To: Todd Anderson <[email redacted]>

Hi Todd, I hope you’re doing good, I want to ask after you put your report how long do you give Bonum to start fixing and finish what they didn’t finish, and what if they didn’t respond? Like I mentioned before the email he sent titled meeting recap consider a confession to his handling my project unprofessionally! I really need to finish this project it’s been too long since we started! Regards Amna Sent from my iPhone

On Mar 14, 2024, at 8:19 PM, AMNA NABRI <[email redacted]> wrote:

Thanks [Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted]… 1/1 3/26/24, 11:25 AM State of Arizona Mail - Document

Todd Anderson <[email redacted]>

Document AMNA NABRI <[email redacted]> Fri, Mar 22, 2024 at 11:46 AM To: Todd Anderson <[email redacted]>

Hi Todd, Since we got the wrong mirror and light for the master bathroom, is it ok to take them back to exchange with the right one, I am just wondering if it’s going to late to do that if I wait until he comes back to do that, I don’t have any contact with them, I am waiting for your report and we can go from here. If I take them now I think I have to pay the difference, or you think I should wait, I hope Home Depot can exchange after all this time. Regards Amna Sent from my iPhone

On Mar 21, 2024, at 4:58 PM, Todd Anderson <[email redacted]> wrote:

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https://mail.google.com/mail/u/0/?ik=9cbed3e67d&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted]… 1/1 DocuSign Envelope ID: 57D97B83-C50E-4B31-BEED-02834D598F44

Client Contract Agreement

This agreement (“Contract”) is made and entered into on 9/21/23 by and between

Amna Nabri (“Owner”) and Bonum DC (“Contractor”). The Owner and Contractor agree

as follows:

The Contractor will perform and/or hire the sub-contractors to perform the required scope of

work outlined in the architectural drawings for the

Illinois St Residential ____________________________________________ (“Project”) that is located at 3941S.

Illinois Street Chandler, AZ. If architectural drawings are not available for this project, the The client was not charged for owner and owner representative understand that there is a higher risk for unforeseen these unforeseen construction expenses that the contractor will not be responsible for financially. The expenses.

Contractor will assume the financial responsibility for all assigned Contractor furnished

equipment, finishes and fixtures that have been outlined in the related architectural

drawings and/or presented to the contractor by the owner to be listed out in the attached The Client was not charged for estimate. If the contractor furnished equipment, finishes and fixtures are not listed out in the items such as paint, hooks etc not listed attached estimate, the contractor will not be responsible for them. on the estimate Contractor shall perform the scope of work outlined in the documents attached to the satisfaction $40,000.00 of the Owner for the estimated price of $__________________. DocuSign Envelope ID: 57D97B83-C50E-4B31-BEED-02834D598F44 The Contractor shall immediately notify the Owner in writing of any potential change orders