2024A-01592-CHC-ROC Notice of Hearing & Packet MAILED 2024-

2024A-01592-CHC-ROC · Registrar of Contractors · 2024-07-05

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Pamela Stephens , Case No. 2024-01592

COMPLAINANT, Docket No. 2024A-01592-CHC-ROC

v. NOTICE OF HEARING ON CONTESTED CASE Barcelo Builders LLC License No. ROC 276956,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

August 14, 2024 9:00 AM Sondra Vanella Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION

The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED

The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on June 4, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED

The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(1) Charge: 2 A.R.S. § 32-1154(A)(2)(a)

Charge: 3 A.R.S. § 32-1154(A)(2)(b)

Charge: 4 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Charge: 5 A.R.S. § 32-1154(A)(3) - R4-9-108(b) Charge: 6 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing. Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES

The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via

video conference or telephone unless requested by a party to appear in-person. Requests for

the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET

In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents

are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit

additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their case. If a party wants to obtain testimony from a witness or documents not in the party’s possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com.

The party seeking a subpoena must serve notice on all the parties to the hearing, and on the

Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the

party will use at the hearing. A party’s failure to timely disclose any witness or exhibit,

without good cause, may result in the administrative law judge excluding those witnesses or

exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is

available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20-

%20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties,

the party must file a written motion with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced

or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION

In any case which is resolved or settled by the parties, or which is withdrawn by the

Complainant without objection from Respondent after the Notice of Hearing is issued, the

parties must notify the Office of Administrative Hearings of the resolution or settlement. Any

such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated July 5, 2024. By: /s/ Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail July 5, 2024 to: Respondent(s) Barcelo Builders LLC 3422 W Wilshire Dr. Ste. 17 Phoenix, AZ 85009 Respondent's Attorney Mark G. Saric, Esq. 3101 N Central Ave Ste. 850 Phoenix, AZ 85012

Complainant(s) Pamela Stephens 8032 East Del Mercurio Drive Scottsdale, AZ 85258 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Respondent’s Attorney at email address of record with Registrar Complainant at email address on record with the Registrar

Case No. 2024-01592 /

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Pamela Stephens 8032 East Del Mercurio Drive Scottsdale, AZ 85258

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Respondent: Barcelo Builders LLC 3422 W Wilshire Dr Ste 17 Phoenix, AZ 85009

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 March 4, 2024

Re: Complaint No. 2024-01592

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for Tuesday, March 19, 2024 at 08:30 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

Mark Nipp Mark Nipp, Investigator 602 7716740 [email redacted] 1700 W Washington St, Suite 105 Phoenix, AZ 85007

Cc: File Complainant Respondent

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Jobsite Inspections Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Jobsite Inspection Notes

Case No.: 2024-01592 Investigator: Mark Nipp Inspection Date: 3/19/2024 Inspection Time: 8:30 AM

Complainant: Respondent: Pamela Stephens Barcelo Builders LLC Not Present: ☐ Not Present: ☒

Jobsite General Notes: This complaint contains an overlapping list of 295 allegations organized by specific location within specific rooms/areas of the property. In the interest of providing the clearest depiction of my observations, I am combining/condensing my observations and findings into condition categories with a list of locations where the condition was observed. Many of the allegations are repeated and those will be combined into a single item as appropriate.

Compliance Item #1: ALL LVP: Flooring installed before concrete properly cured and leveling incomplete

Investigator’s Observation: Not Verified - Insufficient Evidence

There is Insufficient Evidence to determine if the flooring was/was not installed prior to the concrete and leveling being fully cured.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #2: ALL LVP: Moisture barrier underlayment not installed under all LVP per manufacturer instructions

Investigator’s Observation: Verified

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The Complainant pointed out that the LVP flooring at the front door could be gently pulled up. The Complainant pulled the flooring up about ½ inch and I could see there was no underlayment.

The flooring is manufactured by Cali Vinyl Longboards. I reviewed the installation instructions and noted that an underlayment is required, pursuant to the floating click-lock luxury vinyl longboards plank installation manual (20240322_Cali floors LVP installation guide_2024-01592) which state the following:

During installation, it is the installer’s responsibility to document all jobsite conditions and measurements including the installation date, site relative humidity, temperature, and subfloor moisture content. This information must be retained by the installer and left with the property owner as a permanent record. For a complete list of points to address prior to installation, refer to the NWFA Jobsite checklist.

Even though CALI Vinyl Longboards Plank Flooring is waterproof it is NOT considered a moisture barrier. CALI always requires the use of a moisture barrier (like 6mil plastic) on concrete.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 4

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R4-9-108(B); in part, A contractor shall perform all work in accordance with any applicable building codes and professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

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Compliance Item #3: All new interior walls: We doubt insulation was installed or that it was up to code if it was installed

Investigator’s Observation: Not Verified - Insufficient Evidence

I could not see if there was/was not insulation in the walls because they had all been finished with drywall.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #4: Baseboards: Where new ones are installed, they are not flush with LVP flooring in some areas

Investigator’s Observation: Verified

I inspected three areas in the front rooms where the baseboards did not meet the LVP flooring. The areas surrounding the gaps were tight to the LVP flooring. The LVP flooring is installed as a floating floor and requires an expansion gap in order to expand/contract with environmental changes without causing the floor to buckle. The baseboards effectively ‘pin’ the floor in place which can lead to the failure of the floor. The gaps seen are indicative of improper leveling of the subfloor.

The flooring is manufactured by Cali Vinyl Longboards. I reviewed the installation instructions and noted that an expansion gap is required, pursuant to the floating click-lock luxury vinyl longboards plank installation manual (20240322_Cali floors LVP installation guide_2024-01592) which state the following:

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The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 5-10

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #5: Baseboards: Where new ones are installed, they are not flush with wall in some areas

Investigator’s Observation: Not Verified

I inspected the baseboards and noted they appear to be flush with the wall. However, the wall has a significant bow in it (covered in compliance item #223).

See Compliance Item #223

Reference Picture(s) 11

Governing Rule: N/A

Compliance Item #6: Bathroom 1: New HVAC soffit added (moved from master bathroom) without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #7: Bathroom 1: New pocket door does not close correctly

Investigator’s Observation: Not Verified - Modified

The Complainant explained that they hired another contractor to repair this pocket door.

No further action is required.

Reference Picture(s) N/A

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Governing Rule: N/A

Compliance Item #8: Bathroom 1: Tile around outlet applied poorly (by toilet)

Investigator’s Observation: Verified

I saw that there was a saw cut in the tile under the outlet cover and visible. I also saw there was a large area of missing grout on the right side of the same wall tile.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 12

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #9: Bathroom 1: Tile transition strip is peeling / cracked

Investigator’s Observation: Verified

I saw that the tile/LVP flooring transition was completed with some type of silicon applied between the two types of flooring material. The silicon was cracking and peeling away. Correction Required

I also noted that the transition between the two flooring types was not level (P14). I used a 9 inch level as a straight edge and the tile/LVP transition is ‘peaked’, causing the level to rock end to end. The peaked transition causes a tripping hazard. Correction Required.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 13-14

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Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #10: Bathroom 1: Tub removed and new curbless shower added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #11: Bathroom 1: Subcontractor did not use shower drain provided by homeowner. Incorrect drain installed.

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant explained, pursuant to the contract, she was to provide the drain. The Complainant further explained that she did provide the drain; however, the Respondent installed a different drain.

I reviewed the information provided by the Complainant in the initial complaint and noted that there was no specific scope of work listed in the construction contract (ConstructionContract.pdf).

There was Insufficient Evidence to determine if the Respondent did or did not install the correct shower drain.

No further action is required.

Reference Picture(s) 15-16

Governing Rule: N/A

Compliance Item #12: Bedroom hall: Old light switch not covered up/patched. Compliance Item #122 includes all appropriate notes for the following compliance items of similar nature:12, 32

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Investigator’s Observation: Verified

The Complainant pointed out abandoned electrical boxes that had not been removed or covered.

I saw that there were non-functioning electrical boxes that had not been properly removed and/or covered. This condition was reported in various locations throughout the house. Those items with similar allegations will be added to this compliance item. This condition was present in the following locations:

 Bedroom Hallway

 Dining Room

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 17

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #13: Bedroom Hallway: New wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #14: Bedroom hallway: Paint/drywall has obvious imperfections

Investigator’s Observation: Verified

The Complainant had the areas she was concerned with marked with yellow sticky notes with the #14 on them.

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I inspected the areas the Complainant pointed out and noted the following. There were scuffs throughout the hallway and I noted the paint had not covered completely. There were slightly different shades/sheens throughout.

I noted that the drywall had multiple areas with fields of pinholes (P26), tool marks (P21, 24-25), irregular texture (P18-20, 23-25, 27, and chips (P28-29).

ROC Workmanship Standards for Licensed Contractors (June 2009) states, Interior paint that inadequately covers the surface is not acceptable. Interior paint should be applied according to the manufacturer’s specifications and in a sufficient quantity to visually cover all specified areas. The drywall conditions did not appear to have been complete in a professional and workmanlike manner.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 18-30

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #15: Bedroom Hallway: Replaced soffit/ air duct without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #16: Contract terms: Construction was supposed to be completed Nov 20, 2023, still not complete.

Investigator’s Observation: Verified

During the course of the Jobsite Inspection, I noted that the entire project is incomplete. The home is barely functional and there are un-installed construction

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materials in every room, creating a safety hazard. In fact, the Complainant tripped on materials during the Jobsite Inspection and almost fell.

I reviewed the construction contract (ConstructionContract.pdf) and noted that line item #9 stated that the project was to be completed on or before November 20, 2023.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) ALL

Governing Rule: A.R.S. § 32-1154(A)(1) Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

Compliance Item #17: Damage: Crew broke RING doorbell when removing it; it is cracked

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #18: Damage: Crew cracked concrete pad in front of RV gate

Investigator’s Observation: Not Verified - Insufficient Evidence

I inspected the concrete near the RV gate and noted that it was cracked. However, there was Insufficient Evidence to determine how/when the damage occurred or who was responsible.

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No further action is required.

Reference Picture(s) 31

Governing Rule: N/A

Compliance Item #19: Damage: Crew moved kitchen cabinets for painting. We have been finding screws that popped out from them moving them.

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #20: Damage: Crew ruined 3 window screens and slider screens. Need to be replaced.

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant could only locate two damaged screens.

I inspected the screens and noted they were damaged. However, there was Insufficient Evidence to determine how/when the damage occurred or who was responsible.

No further action is required.

Reference Picture(s) 32-33

Governing Rule: N/A

Compliance Item #21: Damage: Crew used a brand new cabinet front as a makeshift table on back porch - now warped and damaged

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

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Compliance Item #22: Damage: Front Sliding Door sill broken from subcontractor traffic, equipment traffic, and damaged from concrete pouring

Investigator’s Observation: Verified

The Complainant explained that the sliding glass door was brand new and pointed out the damaged areas.

I inspected the sliding door and noted the following. There were dents/chips in the bottom track, indicative of dragging heavy object across the threshold. I also noted that the bottom frame on the inside lower door was coated with, what appeared to be, concrete. As a note, this room was previously a “sunken” living room and the Respondent filled the room in with concrete. I also saw that someone had used Tyvek tape on the glass and wrote, “Do not use” on the tape. I saw that the tape residue was extremely well bonded to the glass and would not come off.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 34-36

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #23: Damage: Paint Overspray on tile floor and LVP floor in several areas

Investigator’s Observation: Verified

I saw that there was paint overspray on the tile and LVP flooring throughout the entire house. The painting was not done in a professional workmanlike manner.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 37-46

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Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #24: Damage: Subcontractors backed vehicle into RV gate. RV gate which leads to pool no longer closes properly.

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #25: Damage: Subcontractors made use of and damaged homeowner’s furniture dolly.

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #26: Damage: Subcontractors made use of and damaged homeowners shop vac.

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #27: Damage: Subcontractors ruined new Half-bath toilet. Subcontractors now using new Master Bath toilet.

Investigator’s Observation: Not Verified - Insufficient Evidence

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was discovered, the Complainant believed the toilet was not salvageable and the Respondent removed the toilet. The Complainant has since provided a second new toilet, which has not been installed.

I saw that the new toilet had not been installed and the replacement toilet was still in a vow in the bathroom. I saw that the damaged toilet was on the side yard and that it had an unknown black substance stuck to the toilet, toilet seat and lid. However, there was Insufficient Evidence to determine how/when the damage occurred or who was responsible.

No further action is required.

Reference Picture(s) 47-48

Governing Rule: N/A

Compliance Item #28: Damage: Subcontractors stacked box with new kitchen faucet in garage. Boxes fell damaging new kitchen faucet.

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #29: Dining Room: LVP flooring installed before slider door; gap between floor and slider

Investigator’s Observation: Verified

I inspected the LVP flooring at the dining room sliding glass door and noted that the LVP flooring was installed without an expansion gap. I reviewed the manufacturer’s installation instructions (20240322_Cali floors LVP installation guide_2024-01592) and noted that the manufacturer requires a ¼ inch expansion gap for floating and glued floors.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

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Reference Picture(s) 49-50

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #30: Dining Room: New glass sliding door & lintel expanded opening from 6’ to 8’ without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #31: Dining Room: New wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #32: Dining Room: Old light switch was not properly covered up / patched

Investigator’s Observation: Combined with Compliance Item #12

See Compliance Item #12

Compliance Item #33: Electrical Sub not given funds from GC to purchase proper materials despite us giving GC $3500 for dimmers / can lights.

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Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

The subcontractor may file a Non-Payment Complaint with the ROC. This item is not within the scope of the ROC Licensed Complaint Process.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #34: Entryway: (structural) New addition/expansion square footage increased without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #35: Entryway: New lintel added to accommodate new front door rough opening

Investigator’s Observation: Verified

The Complainant explained that the Respondent enlarged the front door opening, adding a new lintel, however, there was no trim above the door.

I saw there was no trim or finish above the interior front door.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 53-54

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #36: Entryway: New wiring, switches, outlets, and can lighting added without permit or inspection

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Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #37: Compliance Items 37-42 have been combined. (a) 38- Exterior fence: new stucco applied does not have proper drainage. (b) 38-New stucco applied to neighbor’s wall improperly and not corrected. (c) 39- New stucco is cracking and peeling already. (d) 40- New stucco is still uneven/ wavy in areas. (e) 41- Stucco not evenly applied and does not maintain uniform color around house; patches are obvious. (f) 42- Stucco on property wall has areas where stucco does not extend to ground level.

Investigator’s Observation: Verified

The Complainant pointed out her concerns on both sides of the rear stuccoed wall.

I observed the following conditions:

(a). I saw that there was no drainage for the entire length of the backyard wall. I reviewed the City of Scottsdale building permit requirements for block fences and noted that CMU drain blocks are required. (20240329_City of Scottsdale Minimum Standards for 6-8 inch Masonry Fence_2024-01592). (P56-60) Correction Required

(b). I saw that there was raw, unpainted stucco that wrapped the end of a corner in the front side yard (P61). ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. Correction Required

(c). I saw that there were areas in the stuccoed wall where the stucco was cracking/peeling/falling off. I saw this condition in the post/wall joints and post caps. (P62-64, 73-77). ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. Correction Required

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(d). I saw unsightly areas in the stucco that were wavy, thin, and not uniformly covered. While it is understood that stucco is a hand applied cementitious material, the number of imperfections were excessive. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. Correction Required

(e). See 37(d).

(f). I saw that in many areas, the stucco did not extend to the bottom of the wall (street-side). However, in many areas, the stucco had been applied over the landscape rocks. The stucco was not applied in a professional and workmanlike manner (P68-72). ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. Correction Required

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 56-80

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #38: Compliance Items 38-42 have been combined. Exterior fence: New stucco applied to neighbor’s wall improperly and not corrected.

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Investigator’s Observation: Combined with Compliance Item #37

See Compliance Item #37

Compliance Item #39: Exterior fence: New stucco is cracking and peeling already

Investigator’s Observation: Combined with Compliance Item #37

See Compliance Item #37

Compliance Item #40: Exterior fence: New stucco is still uneven/ wavy in areas

Investigator’s Observation: Combined with Compliance Item #37

See Compliance Item #37

Compliance Item #41: Exterior: Stucco not evenly applied and does not maintain uniform color around house; patches are obvious

Investigator’s Observation: Combined with Compliance Item #37

See Compliance Item #37

Compliance Item #42: Exterior: Stucco on property wall has areas where stucco does not extend to ground level

Investigator’s Observation: Combined with Compliance Item #37

See Compliance Item #37

Compliance Item #43: Family Room: New wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

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Compliance Item #44: Front door: LVP flooring installed before front door; gap between door and floor

Investigator’s Observation: Verified

The Complainant pointed out that the LVP flooring changes direction and the threshold was loose.

I saw that the Complainant remove the LVP threshold which I noted was not a purpose built threshold, instead the Respondent appeared to have cut it from a plank of LVP flooring material. The installed threshold system essentially removes the required expansion gap and locks the LVP flooring in place. I reviewed the manufacturer’s installation instructions (20240322_Cali floors LVP installation guide_2024-01592) and noted that the manufacturer requires a ¼ inch expansion gap for floating and glued floors. The transition and threshold was not done in a professional and workmanlike manner.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 82

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #45: Front Porch: 12 foot tall front entryway constructed without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

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See Compliance Item #122

Compliance Item #46: Front Porch: 3 foot by 50 foot wall around front porch sloping/grading does not align with front of house

Investigator’s Observation: Not Verified - Insufficient Evidence

Although this condition may exist, I was not able to take accurate measurements and there was Insufficient Evidence to verify this compliance item.

No further action is required.

Reference Picture(s) 83

Governing Rule: N/A

Compliance Item #47: Front Porch: 3 foot by 50 foot wall around front porch was built without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #48: Front Porch: Rear trellis beam is riddled with nail holes

Investigator’s Observation: Verified

I saw that the ledger board had dozens of nail holes and that those areas were turning black from exposure to the elements. The number of nail holes was excessive and is not professional or workmanlike.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 84-92

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

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Compliance Item #49: Front Porch: Bracket to hold Trellis beams is missing bolt

Investigator’s Observation: Verified

I saw there was a bolt missing from the upper post bracket. There is no bracket on the other side of the post so the post is essentially not fastened to the beams.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 94

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #50: Front Porch: New wiring and outdoor lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #51: Front Porch: Some trellis beams are warped and crooked and splintering

Investigator’s Observation: Verified

I saw there were multiple rafters/beams that were visibly warped/twisted. Although I was not able to measure them, it was apparent that the twist in the rafters exceeded the allowable tolerance. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Twisted or warped interior and exterior posts or beams are not acceptable. The beams and/or posts should not warp more than 1/32” of twist per foot.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

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Reference Picture(s) 95-97

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #52: Front Porch: Trellis beam to right of entry way is not flush with wall

Investigator’s Observation: Verified

I saw that the rafter/beam against the house was not flush to the house on the street side. This condition appears on both sides of the portico and appears to be the result of twisted lumber. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Twisted or warped interior and exterior posts or beams are not acceptable. The beams and/or posts should not warp more than 1/32” of twist per foot.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 98-101

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #53: Front Porch: Trellis beams are not symmetrical on sides of house

Investigator’s Observation: Verified

I saw that the ends of the trellis structure were different on each side of the house. I reviewed the drawing of the trellis (Copy of Written Contract - 2300C) and noted that the drawing calls for 9 beams on the right and 9 are installed. The drawing calls for 13 beams on the left and 14 are installed. This departure from the plans creates a non-symmetrical appearance.

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The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 95, 97, 102-103

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Governing Rule: A.R.S. § 32-1154(A)(2) Departure from or disregard of (a) Plans or specifications in any material respect that is prejudicial to another without consent of the owner…

Compliance Item #54: Front Porch: Trellis beams were not sealed to prevent damage from rain

Investigator’s Observation: Verified

I saw that the lumber used to construct the front trellis structures did not appear to be pressure treated and had not been painted or stained. As a result, the lumber has been exposed to the elements and has signs of water damage throughout.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 95-103

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #55: Front Porch: Trellis structure constructed without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

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Compliance Item #56: Front slider: LVP flooring installed before front door; gap between door and floor

Investigator’s Observation: Compliance Item #29: Dining Room: LVP flooring installed before slider door; gap between floor and slider

Investigator’s Observation: Verified

I inspected the LVP flooring at the front room sliding glass door and noted that the LVP flooring was installed without an expansion gap. I reviewed the manufacturer’s installation instructions (20240322_Cali floors LVP installation guide_2024-01592) and noted that the manufacturer requires a ¼ inch expansion gap for floating and glued floors.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 104

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Governing Rule: Violation of any rule adopted by the registrar; R4-9- 108(B); in part, A contractor shall perform all work in accordance with any applicable building codes and professional industry standards.

Compliance Item #57: Garage: Drywall/dust and patching is incomplete

Investigator’s Observation: Verified

The Complainant explained that the Respondent originally tried to move an air conditioning duct to the garage and later determined it would not work, removing the newly installed duct in the garage. When they removed the duct structure, they did not repair it.

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I saw there were red chalk lines, holes and damaged drywall in the garage ceiling and wall.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 105-106

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #58: Garage: new wiring and 240v EV charger added without permit or inspection & still incomplete

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #59: Garage: water damage from roof leak due to moving scupper without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #60: Half-bath: New exhaust fan (bathroom had no fan prior) leaks when it rains and was installed without permit / inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #61: Half-bath: new toilet damaged by subcontractors

Investigator’s Observation: DUPLICATE of Complaint Item #27

See Compliance Item #27

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Compliance Item #62: Half-bath: Vanity and toilet installed without finishing drywall and paint first

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #63: Half-bath: New light fixture not centered with vanity

Investigator’s Observation: Not Verified

The electrical box for the new light fixture is located on a stud, which is not centered on the vanity. This item is not the responsibility of the Respondent.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #64: HVAC: No idea if tests were done about air supply / etc. up to code

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #65: Inspections: No proof of structural inspections and engineer certification for footings/beam/framing

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

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Compliance Item #66: Inspections: No rough plumbing/HVAC/electrical/framing/insulation inspections done and now walls are covered up

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #67: Kitchen: 2 new windows added without permit or inspection. Drywall surrounding windows is crooked and not square.

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #68: Kitchen: 30 feet of load bearing concrete block wall removed and replaced with wood framing without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #69: Kitchen: Exposed electrical wires were painted over

Investigator’s Observation: Not Verified

Although there are wires that have been painted, this condition does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

SAFETY ALERT – While inspecting this compliance item, I noticed a hot wire that had a small section of broken insulator. I immediately informed the Complainant and explained that this should be corrected immediately as it is an unsafe electrical hazard. There was Insufficient Evidence to determine the cause of the broken insulation.

Reference Picture(s) 119

Governing Rule: N/A

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Compliance Item #70: Kitchen: HVAC soffit along wet bar and hallway is crooked / not straight

Investigator’s Observation: Not Verified

I inspected the “soffit” and determined that it met the acceptable minimum workmanship standards.

No further action is required.

Reference Picture(s) 120-121

Governing Rule: N/A

Compliance Item #71: Kitchen: HVAC Soffits removed from ceiling and rerouted without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #72: Kitchen: Insulation removed from kitchen ceiling and not reinstalled

Investigator’s Observation: Verified

The Complainant explained that the Respondent removed the insulation, installed new can lights, and then replaced only small sections of insulation around the light fixtures.

I was able to place my camera into the can light fixture hole and take a picture. The picture revealed that the ceiling was not completely insulated. I was able to see that there was a small section of insulation surrounding the next can light.

ROC Workmanship Standards for Licensed Contractors (June 2009) states, insulation should meet the minimum specified Respondent factor and the contractor should make necessary corrections to obtain the specified Respondent factor.

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The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 122-123

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #73: Kitchen: LVP Flooring and concrete subfloor is uneven around kitchen island (Big dip)

Investigator’s Observation: Verified

I used a four foot level to straddle the low spot. I measured the distance between the floor and the bottom of the level and noted that it was approximately ¼ inch, exceeding the allowable 1/8 inch in 6 inches (NASCLA).

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 2

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #74: Kitchen: new opening for range hood added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #75: Kitchen: New plumbing for pot filler added without permit or inspection

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Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #76: Kitchen: new wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #77: Kitchen: Water Softener drainage rerouted/covered up without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #78: Kitchen: Underground electrical added for new island without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #79: Kitchen: Underground plumbing added for new island sink without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #80: Kitchen: Underground plumbing added for new wet bar sink without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

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Compliance Item #81: Laundry Room Hallway: new wiring and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #82: Laundry Room Hallway: Tile flooring not laid the way we instructed sub to lay it

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant explained that the pattern to lay the tile was agreed upon verbally between parties.

There is Insufficient Evidence to determine what was/was not agreed upon in the verbal agreement.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #83: Laundry Room Hallway: Tile flooring to LVP flooring transition is not even; it is crooked

Investigator’s Observation: Verified

I inspected the tile/LVP transition in the laundry room to hallway and noted the transition is ‘peaked’ or high at the transition point. I placed a 9 inch level over the transition and could rock the level end to end (about ¼ inch). This is a tripping hazard.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 126-127

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Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #84: Laundry Room: Additional sink (to be installed) with new plumbing added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #85: Laundry Room: Do we need exhaust fan per code?

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #86: Laundry Room: New pocket door added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #87: Laundry Room: new wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #88: Living Room: 2 Extra outlets in flooring need to be removed

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Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #89: Living Room: Load bearing wall removed and new structural beam added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #90: Living Room: New texture/drywall is wavy along edges where ceiling meets wall

Investigator’s Observation: Not Verified

I inspected the ceiling/wall union and noted that it appeared to meet the acceptable minimum workmanship standards.

No further action is required.

Reference Picture(s) 129-130

Governing Rule: N/A

Compliance Item #91: Living Room: New wiring, switches, outlets, and can lights added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #92: Living Room: Step down Living Room filled in with new concrete / footings without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

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Compliance Item #93: Living Room: Underground wiring for floor outlets without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #94: Main area: New arch is uneven and unsightly along wall, improper framing / edging used

Investigator’s Observation: Verified

I saw that the arches were not completed. On side of the arch terminates in a 90 degree angle (P132) while the other side is tangent to the wall (P133). I saw that the drywall beneath the 90 degree termination was damaged and unfinished.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 132-134

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #95: Main area/Kitchen: LVP flooring installed before permanent cabinetry installed

Investigator’s Observation: Verified

I saw that the cabinets are installed on top of the LVP flooring. I reviewed the manufacturer’s installation guide (20240322_Cali floors LVP installation guide_2024-01592) And noted that it stated, “Do not install flooring under permanent or fixed cabinetry.”

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

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Reference Picture(s) 135

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #96: Master Bath: 2 new pocket doors added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #97: Master bath: Improper grouting around vanity backsplash / crooked and unevenly applied

Investigator’s Observation: Verified

I inspected the grout and noted that it was sloppy, uneven and irregular. There were sections where grout was accumulated and significantly larger than the rest. I saw sections that appeared to be missing grout. ROC Workmanship Standards for Licensed Contractors (June 2009) states, missing an/or irregular grout is not acceptable.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 136-142

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

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Compliance Item #98: Master bath: LVP/tile transition not level

Investigator’s Observation: Verified

I inspected the tile/LVP transition in the primary bathroom and noted the transition is ‘peaked’ or high at the transition point. I placed a 9 inch level over the transition and could rock the level end to end (about ¼ inch). This is a tripping hazard.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 143-145

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #99: Master Bath: New vanity installed before drywall/ paint completed

Investigator’s Observation: Verified

The Complainant explained that the vanity was not installed but the paint is still a concern.

I saw the paint was uneven in color and sheen on the painted walls.

Reference Picture(s) 146-147

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

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Compliance Item #100: Master Bath: New wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #101: Master Bath: New toilet is leaking onto floor

Investigator’s Observation: Not Verified – Modified by the Complainant

The Complainant had the toilet uninstalled.

The registrar is prohibited from issuing a citation for the alleged poor workmanship or an alleged violation of any applicable building code if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32- 1155(D)].

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #102: Master bath: Slate tile needed appropriate sealant applied before and after grouting

Investigator’s Observation: Not Verified - Insufficient Evidence

There was Insufficient Evidence to determine if the Respondent did or did not apply a sealant to the floor tiles.

No further action is required.

Reference Picture(s) 148

Governing Rule: N/A

Compliance Item #103: Master Bath: Step down shower filled in and new shower plumbing added without permit or inspection

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Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #104: Master Bathroom: New toilet installed but back of toilet tank is not parallel to wall

Investigator’s Observation: Not Verified – Modified by the Complainant

The Complainant had the toilet uninstalled.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #105: Master Bedroom: 2 windows added in block wall without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #106: Master bedroom: Drywall around slider door is crooked and not square

Investigator’s Observation: Verified

I inspected the drywall around the primary bedroom slider door and noted that it had not been completed (P149). The area around the door had drywall attached but had not been taped/mudded. Corner beads had been installed but had not been taped/mudded.

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The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 149-151

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #107: Master bedroom: Drywall around windows crooked and not square

Investigator’s Observation: Not Verified

I inspected the drywall around the windows and noted that they appeared to be within the acceptable minimum workmanship standards.

No further action is required.

Reference Picture(s) 152-153

Governing Rule: N/A

Compliance Item #108: Master Bedroom: New opening/lintel for slider door added in block wall without permit or inspection.

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

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Compliance Item #109: Master Bedroom: New wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #110: Master Bedroom: Water damage from leak caused by exterior work still not repaired

Investigator’s Observation: Not Verified - Insufficient Evidence

I saw the area the Complainant pointed out and noted that it appeared to be water damage. I explained to the Complainant that a water test is the best way for me to determine the location of any water leak and that without a water test I could not know what caused the water damage. The Complainant chose to not conduct a water test. There was Insufficient Evidence to determine what caused the water damage.

No further action is required.

Reference Picture(s) 154-155

Governing Rule: N/A

Compliance Item #111: Master Closet: Exterior door removed from concrete block wall replaced with wood framing without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #112: Master closet: New HVAC added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

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Compliance Item #113: Master Closet: New interior wall enclosure with electrical added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #114: Master Closet: New wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #115: Painter sub: Said he has not gotten paid enough money for the work so far, per his contract with GC

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

The subcontractor may file a Non-Payment Complaint with the ROC. This item is not within the scope of the ROC Licensed Complaint Process.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #116: Pantry: 3 new exterior windows added without permit or inspection. Drywall around windows is crooked and not square.

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #117: Pantry: LVP flooring/tile transition is incomplete

Investigator’s Observation: Verified

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I saw that the transition/threshold was done differently in this room than other tile/LVP transitions. In this case, the Respondent did not use a piece of LVP to create a threshold and instead used the continuous LVP planks. However, I noted that there was no expansion gap provided as required by the manufacturer. I also noted there was tape residue on the LVP flooring material.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 157-158

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #118: Pantry: New interior wall added with electrical without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #119: Pantry: New pocket door added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #120: Pantry: new wiring, switches, wall enclosure, and outlets added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #121: Pantry: Tile flooring missing grout along score lines to match application in hallway/half bath

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Investigator’s Observation: Verified

I saw that the pantry tile was not grouted along the interior scored lines, creating two different color ‘grout lines’ in the flooring.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 159-161

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #122: Permitting: We paid for GC/PM to secure proper permits. He only got minimum permit despite structural and full remodel. Compliance Item #122 includes all appropriate notes for the following compliance items of similar nature: 6, 10, 13, 15, 30, 31, 34, 36, 43, 45, 47, 50, 55, 58-60, 67, 68, 71, 74-81, 84, 86, 87, 89, 91-93, 96, 100, 103, 105, 108, 109, 111-114, 116, 118-120, 122, 123, 129, 133, 138, 140, 141, 146, 286.

Investigator’s Observation: Verified

The Complainant alleges that the Respondent pulled a ‘Minimum Combination’ building permit, which does not require plan review from the city, instead of a full building permit which they believe was required for this project. I reviewed the City of Scottsdale website and located a brief description of when certain types of building permits are required (20240320_Scottsdale-Types of Permits_2024- 01592). The compliance items listed above allege poor workmanship for pulling the incorrect permit for the following work performed by the Respondent;

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(d). Structural modifications (enlarging door openings, removing 30 feet of exterior CMU wall and replacing with wood framed wall, etc.). (e). Addition of interior space at front door entry. (f). Constructing a new 30 foot ling CMU wall in the front yard. (g). Constructing a new portico entry with trellis cover attached to the front of the house. (h). Relocating roof drainage scuppers. (i). Adding new windows in CMU exterior walls. (j). Adding new plumbing (pot filler, new sink location moved water softener, etc.). (k). Remove/Replace load bearing wall with beam. (l). Filled sunken rooms with concrete. (m). Construction of new parapet wall on rear of home. I searched the City of Scottsdale building permits and located a single permit issued on 07/05/2023 and signed electronically by [email redacted] (20240320_Building Permit-Minimum Combination-295197_2024-01592). The permit is a ‘Minimum Combination’ permit. I also vied the associated inspection report for that permit and noted that on 02/08/2024 Scottsdale Inspector Jim Hennigan failed the Plumbing Underground, Rough Plumbing, Rough Electric, Rough Mechanical, and Rough Frame and Insulation inspections (20240320_Building Permit 295197-Inspection Report_2024-01592). The Complainant provided the handwritten ‘Stop Work’ inspection report dated 02/08/2024 in which Inspector Hennigan made the following notes, “Work covered prior to inspections. Wrong permit type; Need addition permit with structural change. New patio cover @ front of home. New parapet walls around perimeter of roof. Stop Work!” (City of Scottsdale Stop Work Inspection Report 2- 8-24).

ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. A

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contractor shall perform all work in accordance with any applicable building codes and professional industry standards.

The respondent should correct Compliance Items 122 (a) through (m) and all accompanying compliance items by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 83-85

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Governing Rule: A.R.S. § 32-1154 (A)(2)(b): Departure from or disregard of: (b) A building code.

Compliance Item #123: Plans: GC/PM never submitted plans to city for review and approval per our contract

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #124: Pocket doors: appear to not be installed properly to avoid banging/swinging, and soft open/close missing in some

Investigator’s Observation: Verified

I inspected the pocket doors and noted the following:

 Pantry – Door is not installed.

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 Laundry – Door is only partially installed.

 Hall Bathroom – Door is missing hardware.

 Primary Bathroom – Double pocket door does not meet in the middle and missing hardware.

 Primary Closet – Door is missing hardware and trim.

 Primary Shower – Door is missing hardware and trim.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 162-164

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #125: Professionalism: Daily site cleanup not done garbage left everywhere. We paid for dumpster, GC had it removed months ago

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

This allegation is not within the proper scope of the ROC Formal Licensed Complaint process.

No further action is required.

Reference Picture(s) N/A

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Governing Rule: N/A

Compliance Item #126: Professionalism: GC and his project manager have been dishonest and have not abided by contract terms/provisions

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

This allegation is not within the proper scope of the ROC Formal Licensed Complaint process.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #127: Rear exterior: Bottom of new stucco along back wall uneven and improperly applied along edges / column bottoms

Investigator’s Observation: Verified

I saw that the stucco had been done in in a sloppy manner and noted the following:

 I saw that there was stucco ‘overflow’ on the concrete at the back of the house (P165-166).

 I saw that the stucco on the posts was sloppy and uneven at the bottoms with chips of stucco missing or falling off (167-170).

 There were large globs of stucco at corners (P171).

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 165-173

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Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #128: Rear exterior: New stucco around window/slider openings is peeling and applied poorly

Investigator’s Observation: Verified

I saw that the stucco around the windows was chipped/cracked. I noted that stucco was missing at one window (P178).

ROC Workmanship Standards for Licensed Contractors (June 2009) states, falling and/or chipping stucco around windows and doors is not acceptable.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 174-182

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #129: Rear Exterior: New wiring and outdoor lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #130: Rear exterior: One column on back porch is crooked

Investigator’s Observation: Verified

I saw that one post was visibly not square. I was not able to determine if this was an issue with the stucco application or the framing.

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The Respondent should investigate to determine the cause.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 183

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #131: Rear of House: new concrete pad does not appear to be sloped properly

Investigator’s Observation: Verified

I used a 9 inch level to measure the slope of the concrete and noted that the newly poured concrete is sloping towards the house. This will cause water to run towards the house and not drain properly.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 184-188

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #132: Rear of House: new concrete pad included old curbing in some areas; was not properly installed

Investigator’s Observation: Verified

I saw that the curbing was removed in front of the primary bedroom slider door but not removed on either side where new concrete was also poured. This condition was not done in a professional and workmanlike manner.

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The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 188

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #133: Rear of House: new concrete pad poured against house behind master bedroom without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #134: Rear of house: Random pole for irrigation not removed prior to concrete pad being poured

Investigator’s Observation: Verified

I saw that there was an abandoned irrigation pipe that had been concreted in rather than removed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 189

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #135: Roof: Existing metal lip does not match new stucco color

Investigator’s Observation: Not Verified - Insufficient Evidence

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The drip edge does not match; however, it does not appear to be specified in the contract.

No further action is required.

Reference Picture(s) 190

Governing Rule: N/A

Compliance Item #136: Roof: Parapet wall & new stucco applied does not appear to allow for proper drainage, already see cracking/water damage

Investigator’s Observation: Verified

I inspected the new drip edge and noted that the stucco has been forced into the void created by the drip edge, creating a curved surface that extends over the beveled surface of the drip edge. The purpose of the drip edge is to divert water over the stucco to prevent water intrusion. In this case, the water now has a direct path to get behind the stucco.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 191-197

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #137: Roof: Parapet wall added along rear of house caused water damage inside master bedroom ceiling and wall, not repaired

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant confirmed that the Respondent did not re-surface the roof and that the roof was in poor condition when they purchased the house.

I saw that the entire roof was cracked and near failure and advised the Complainant that the roof needed urgent attention. There was Insufficient Evidence to determine that the new parapet wall caused a water leak inside the home.

No further action is required.

Reference Picture(s) 198-200

Governing Rule: N/A

Compliance Item #138: Roof: Parapet wall added along rear of house without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #139: Roof: Scupper on east side not fully functional, missing proper scupper

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant explained that there were two scuppers that were missing the decorative covers.

I saw that the two scuppers did not have decorative covers. I reviewed the contract and noted that was not specified.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #140: Roof: Scupper on east side replaced without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #141: Roof: Scupper on west side moved from front to side of house without permit or inspection to ensure proper drainage

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #142: Roof: Scupper on west side not fully functional, missing proper scupper

Investigator’s Observation: DUPLICATE of Complaint Item #139

See Compliance Item #139

Compliance Item #143: Sanitary: GC had porta-potty removed months ago. Crew uses brand new toilets despite us pleading that they do not

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #144: Smoke detectors: No idea if new ones installed are up to code

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #145: Sprinklers: Not installed. Do we need sprinklers based on code?

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #146: Storage Room: new wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #147: Subcontractors: Several complained that they are not getting paid by GC

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

The subcontractor may file a Non-Payment Complaint with the ROC. This item is not within the scope of the ROC Licensed Complaint Process.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #148: Subcontractors: We don’t think they were all licensed subs (if required by ROC). Need proof.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #149: Water Meter: Water load calculations with additional plumbing were not completed

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #150: Workmanship: Despite repeated complaints from us about poor quality/workmanship, issues have been unresolved for months

Investigator’s Observation: DUPLICATE of Multiple Complaint Items

Compliance Item #151: Pool water leveler on exterior wall was stuccoed over and now it cannot be accessible for repairs

Investigator’s Observation: Verified

I saw that a plumbing fixture had been stuccoed. This does render it non- serviceable.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 201

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #152: Mud Room: All walls, Paint incomplete

Investigator’s Observation: Verified

I saw that there were runs in the paint (P215) throughout the project. I also noted that the paint was incomplete throughout the project. In some cases, there were noticeable differences in paint color/sheen throughout the project.

I saw there were divots, tool marks, and irregular drywall throughout the project. I also saw that the drywall was incomplete in many areas.

ROC Workmanship Standards for Licensed Contractors (June 2009) states, Interior paint should be applied in an amount conforming to manufacturer's specifications of coverage and in sufficient quantity to visually cover all specified areas. Painting required as corollary repair because of other work should match surrounding areas as closely as possible. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Contractor should repair nail pops, seam lines and other hairline cracks one time within first year of occupancy. Readily visible flat areas in textured finish and Voids at switch and receptacle plates are not acceptable. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 202-216

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R4-9-108(B); in part, A contractor shall perform all work in accordance with any applicable building codes and

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #153: Mud Room; North Wall, Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #154: Mud Room; East Wall, Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #155: Mud Room; West Wall, Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #156: Mud Room; South Wall, Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #157: Laundry Room All walls Paint incomplete

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #158: Laundry Room North Wall Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #159: Laundry Room North Wall Plumbing Incorrect - Hot/Cold too low, Drain too low

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant explained that the plumbing was too low for the intended sink. I saw that there was plumbing; however, the sink was not present and there was Insufficient Evidence to determine if the plumbing was/was not too low. No further action is required.

Reference Picture(s) 208

Governing Rule: N/A

Compliance Item #160: Laundry Room East Wall Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #161: Laundry Room East Wall AC Vent not installed

Investigator’s Observation: Verified

I saw there was no AC vent installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 209

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #162: Laundry Room West Wall Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #163: Laundry Room South Wall Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #164: Half Bath All walls Paint incomplete

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #165: Half Bath North Wall Crown Molding paint dripping

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #166: Half Bath North Wall Drywall northeast corner / window frame inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #167: Half Bath East Wall AC Vent not installed

Investigator’s Observation: Verified

I saw there was no AC vent installed.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license Reference Picture(s) 211

Compliance Item #168: Half Bath East Wall Crown Molding paint dripping

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #169: Half Bath East Wall Drywall beside vanity not finished

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #170: Half Bath East Wall Drywall Inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #171: Half Bath West Wall Crown Molding paint dripping

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #172: Half Bath South Wall Crown Molding paint dripping

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #173: Half Bath South Wall Top right front of vanity is chipped / damaged

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #174: Half Bath South Wall Vanity backsplash not installed

Investigator’s Observation: Verified

I saw that the vanity was in place but not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 210

Compliance Item #175: Half Bath Ceiling Fan cover not installed

Investigator’s Observation: Verified

The Complainant explained that she meant the exhaust fan.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I saw the exhaust fan was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 214

Compliance Item #176: Half Bath Plumbing Flange was not replaced / rusted

Investigator’s Observation: Not Verified - Insufficient Evidence

I cannot determine the age of the flange by visual inspection.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #177: Half Bath Plumbing Vanity middle drawer hits plumbing

Investigator’s Observation: Not Verified - Insufficient Evidence

The vanity was not installed and I could not inspect this item.

No further action is required.

Reference Picture(s) N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: N/A

Compliance Item #178: Half Bath Plumbing Vanity sink/plumbing not installed

Investigator’s Observation: Combined with Compliance Item # 177

See Compliance Item #177

Compliance Item #179: Laundry Hallway Flooring Tape residue and paint overspray

Investigator’s Observation: Verified

I saw there was, what appeared to be, tape residue on the floor. The residue appeared to well bonded and I was unable to get it to come off. I also saw there was paint overspray on the floors.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 215-220

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #180: Laundry Hallway North Wall Exterior door not framed

Investigator’s Observation: Verified

I saw the rear exterior door did not have door trim/casing installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 221

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #181: Laundry Hallway East Wall Baseboards not complete

Investigator’s Observation: Verified

I saw the baseboards were not attached to the wall.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 222-223

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #182: Laundry Hallway East Wall Door not framed

Investigator’s Observation: Verified

I saw the two doors did not have door trim/casing installed.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 224-225

Compliance Item #183: Laundry Hallway East Wall Tile corner piece missing

Investigator’s Observation: Verified

I saw there was a small section of tile missing at the baseboard.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 226

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #184: Laundry Hallway West Wall Door not framed

Investigator’s Observation: DUPLICATE of Complaint Item #182

See Compliance Item #182

Compliance Item #185: Laundry Hallway West Wall Large black streak on paint

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Not Verified - Insufficient Evidence

I saw there was a long black streak on the wall. However, there was Insufficient Evidence to determine how this occurred or who was responsible.

No further action is required.

Reference Picture(s) 227

Governing Rule: N/A

Compliance Item #186: Laundry Hallway West Wall Pocket Door hits screws and does not open

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #187: Laundry Hallway South Wall Door/Hardware not painted

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #188: Laundry Hallway South Wall No baseboards installed

Investigator’s Observation: Verified

I saw there were no baseboards installed in this hallway.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 228

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #189: Laundry Hallway South Wall Obsolete alarm hardware not removed / drywall repaired

Investigator’s Observation: Verified

I saw there was an old mounting bracket still attached to the wall.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 229

Compliance Item #190: Laundry Hallway Ceiling Drywall Inconsistencies

Investigator’s Observation: Not Verified - Insufficient Evidence

I saw there was obvious damage to the ceiling. This did not appear to be an installation issue, rather damage after installation. There was Insufficient Evidence to determine how this damage occurred or who was responsible.

No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Reference Picture(s) 230

Governing Rule: N/A

Compliance Item #191: Laundry Hallway South Wall Entryway / trim / drywall incomplete, metal looks wonky

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #192: Kitchen Hallway North Wall Baseboards not installed

Investigator’s Observation: Verified

I saw there were no baseboards installed in this hallway.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #193: Kitchen Hallway North Wall Pocket Door not framed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #194: Kitchen Hallway South Wall Baseboards not installed

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #195: Kitchen Hallway South Wall Drywall inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #196: Kitchen Hallway South Wall Tile missing

Investigator’s Observation: Verified

I saw there was a missing tile at the doorway transition. This may be covered by baseboards when they are installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #197: Kitchen Hallway Flooring Tape residue and paint overspray

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I saw there were multiple areas with tape residue on the flooring. In all instances, the residue was well bonded and I could not get ot off.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #198: Kitchen Hallway Flooring Entering from kitchen to laundry LVP floor pops

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #199: Kitchen All Walls Cabinets/fabrication/countertop not installed but included in bid

Investigator’s Observation: Verified

I saw that the kitchen cabinets were in place; however they were not permanently installed. I also noted that there were no countertops installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 233-235

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #200: Kitchen North Wall Range hood not installed

Investigator’s Observation: Verified

I saw that the kitchen range hood was not framed or installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 235

Compliance Item #201: Kitchen North Wall Framing for range hood not completed

Investigator’s Observation: Combined with Compliance Item #200

See Compliance Item #200

Compliance Item #202: Kitchen North Wall Drywall inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #203: Kitchen West Wall AC Vent not installed

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Verified

I saw there was no AC vent installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #204: Kitchen Ceiling Drywall inconsistencies & soffit crooked/not straight

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #205: Kitchen Plumbing Pot filler not centered on wall

Investigator’s Observation: Not Verified - Insufficient Evidence

I was not able to inspect this compliance item. The cabinets are not installed or in their exact location. Evaluating the pot filler plumbing in those conditions would not be accurate.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #206: Kitchen All Walls Paint incomplete

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #207: Wet bar Plumbing Need to confirm proper plumbing for sink, disposal, R/O filter, water supply lines for ice maker

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant explained that the secondary water line will be run through the cabinets and not the wall.

The cabinets were in place and I could not directly inspect this. However, it is not uncommon for secondary water lines (ice maker, etc.) to be ran with a small ¼ inch line through cabinets.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #208: Wet bar Soffit Crooked (drywall not straight for new soffit installed)

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #209: Pantry All Walls Need to confirm electrical wiring was done properly

Investigator’s Observation: Not Verified – Not Within the Registrar’s Scope

The Complainant did not have a specific allegation and only wanted the Registrar to confirm if the electrical is or is not installed correctly.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

The Registrar cannot conduct full system inspections to independently identify poor workmanship.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #210: Pantry North Wall Drywall inconsistencies

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #211: Pantry North Wall Baseboards not installed

Investigator’s Observation: Verified

I saw there were no baseboards installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 238

Compliance Item #212: Pantry East Wall Baseboards not installed

Investigator’s Observation: Combined with Compliance Item #211

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

See Compliance Item #211

Compliance Item #213: Pantry West Wall Paint dripping

Investigator’s Observation: Combined with Compliance Item #152

See Compliance Item #152

Compliance Item #214: Pantry West Wall Obsolete electrical not removed

Investigator’s Observation: Verified

I saw that the old electrical had not been removed/covered.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #215: Pantry West Wall pocket door threshold too high, does not close smoothly

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #216: Pantry South Wall AC Vent not installed

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I saw that the AC vent was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 239

Compliance Item #217: Pantry All Walls Cabinetry/countertops not installed

Investigator’s Observation: Verified

I saw the cabinets and countertops had not been installed. The cabinets were not attached to the wall.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #218: Pantry East Wall Window framing for 3 windows are not even / straight

Investigator’s Observation: Verified

I saw that the three windows are not square to each other (P241). This condition is readily visible from a distance.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 240-243

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #219: Pantry Flooring Tape residue

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #220: Pantry Flooring Grout missing in score lines - was not finished

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #221: Dining Room North Wall Door not framed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #222: Dining Room South Wall Arch wall not straight

Investigator’s Observation: DUPLICATE Complaint Item

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

No further action is required.

Compliance Item #223: Dining Room South Wall New wall built is not straight with existing wall, crooked

Investigator’s Observation: Verified

I used a four foot level and saw that the wall was not flat. The wall was bowed in the center (exceeded ¼ inch over 4 feet). This condition transmits to the baseboard and is readily visible from a distance. This work is not done in a professional and workmanlike manner.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 244

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #224: Family Room North Wall 2 AC Vents not installed

Investigator’s Observation: Verified

I saw there were two AC vents that had not been installed in the family room.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 245-246

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #225: Family Room West Wall Obsolete electrical not removed

Investigator’s Observation: Verified

I saw the new outlets were installed on the baseboards and there was an outlet that had not been removed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 247

Compliance Item #226: Living Room East Wall AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC return vent was present but had not been installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 248

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #227: Living Room South Wall Front door not framed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #228: Living Room Ceiling Sun tunnel cover broken

Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #229: Living Room Flooring Deep chip near kitchen / dining room

Investigator’s Observation: Not Verified - Insufficient Evidence

I saw there was a deep chip in the middle of an LVP plank. There was Insufficient Evidence to determine how this damage occurred or who was responsible.

No further action is required.

Reference Picture(s) 250

Governing Rule: N/A

Compliance Item #230: Bedroom 1 All Walls Paint incomplete

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

No further action is required.

Compliance Item #231: Bedroom 1 North Wall AC Vent not installed

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #232: Bedroom 1 West Wall Closet doors broken / left outside in rain

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #233: Bathroom 1 North Wall Plumbing installed incorrectly for vanity

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant explained that the plumbing did not match the vanity. The also stated they installed a temporary sink.

I saw there was a utility sink installed and there was Insufficient Evidence to determine if the plumbing was or was not correct for the vanity.

No further action is required.

Reference Picture(s) 251

Governing Rule: N/A

Compliance Item #234: Bathroom 1 East Wall Door not framed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #235: Bathroom 1 West Wall Obsolete electrical not removed

Investigator’s Observation: Verified

I saw the old electrical had not been removed. I tested the wires with a current sniffer and noted there was not electricity to the wires.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 252

Compliance Item #236: Bathroom 1 Toilet Leaking. Flange/wax ring likely old/not replaced despite us paying for it

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant flushed the toilet and it did not leak. The Complainant also expressed concerns that the toilet had wood under it. Shimming a toilet to stabilize it is a common practice.

No further action is required.

Reference Picture(s) 253

Governing Rule: N/A

Compliance Item #237: Bathroom 1 Ceiling Exhaust fan cover missing

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Verified

I saw that the ceiling exhaust fan cover was missing.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 254

Compliance Item #238: Bathroom 1 Shower Need to confirm sloping is correct

Investigator’s Observation: Not Verified

I used a level and noted the shower pan appears to slope towards the drain and is within acceptable minimum workmanship standards.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #239: Bathroom 1 Electrical Need to confirm proper placement of outlet behind vanity wall for power bar

Investigator’s Observation: Not Verified - Insufficient Evidence

The vanity was not present and I was not able to properly inspect this item.

No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #240: Bathroom 1 South Wall Shower controls not installed correctly

Investigator’s Observation: Not Verified - Insufficient Evidence

The plumbing was installed however, there were no handles installed. I was not able to inspect this item.

No further action is required.

Reference Picture(s) 255-257

Governing Rule: N/A

Compliance Item #241: Bathroom 1 Shower Plumbing fixtures not installed

Investigator’s Observation: Verified

I saw that the plumbing was complete; however, the fixtures/handles were not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 255-257

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #242: Bedroom 2 All Walls Old paint line / color still visible thru paint (esp behind bed)

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #243: Bedroom 2 Baseboard cracking in some areas

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #244: Bedroom 2 Ceiling Drywall damaged for smoke detector

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #245: Bedroom Hallway All walls Baseboards not installed

Investigator’s Observation: Verified

I saw that the baseboards were not installed in the bedroom hallway.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 258

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #246: Bedroom Hallway East Wall Obsolete electrical near ceiling not removed

Investigator’s Observation: Verified

I saw there was old electrical that had not been removed/covered.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 259

Compliance Item #247: Bedroom Hallway West Wall Drywall inconsistencies

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #248: Bedroom 3 West wall Outlet on left dead

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #249: Bedroom 3 Ceiling Drywall inconsistencies

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #250: Master bathroom All walls Baseboards not installed

Investigator’s Observation: Verified

I saw that the baseboards were not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 260

Compliance Item #251: Master bathroom All walls Paint incomplete

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #252: Master bathroom Ceiling Shower light does not fit into ceiling

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I saw that the ceiling light in the shower did not fit and I was not able to move it into position.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 261

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #253: Master bathroom Ceiling Fan improperly installed - blows air down

Investigator’s Observation: Verified

I observed while the Complainant operated the exhaust fan. I noted that the fan moves air into the room rather than venting it out of the room.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 262

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #254: Master bedroom Flooring Pops when walking near bathroom

Investigator’s Observation: Verified

I inspected the location (just in front of bath) pointed out by the Complainant and noted that there was independent vertical movement when I applied pressure to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

the LVP flooring. This is indicative of a broken locking tab due to poor installation. I also noted there was a popping sound when it was walked on.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #255: Master bathroom Flooring Slate tile chipped and not sealed

Investigator’s Observation: Verified

I saw there were two chipped floor tiles installed. Both tiles were chipped/broken at a corner and had grout inside the broken area, indicating they were installed with the defect.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 263-264

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #256: Master bathroom Toilet - Flooring Water damage on tile behind toilet

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant explained that the toilet leaked and caused water damage to the floor tiles behind the toilet.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I was not able to determine if there was a toilet leak because the toilet had been un- installed.

No further action is required.

Reference Picture(s) 265

Governing Rule: N/A

Compliance Item #257: Master bathroom Toilet Installed crooked, and rocks

Investigator’s Observation: Not Verified - Insufficient Evidence

I was not able to determine if the toilet was crooked because the toilet had been un-installed.

No further action is required.

Reference Picture(s) 265

Governing Rule: N/A

Compliance Item #258: Master bathroom Closet AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC vent was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 266

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #259: Master bathroom Closet Door not framed

Investigator’s Observation: Verified

I saw that the closet door was not framed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 266

Compliance Item #260: Master bathroom Closet Obsolete electrical not removed

Investigator’s Observation: Verified

I saw that the non-energized electrical had not been removed or covered.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 267

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #261: Master bathroom Shower Room AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC vent had not been installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #262: Master bathroom Shower Room Door not framed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #263: Master bathroom Shower Room Plumbing fixtures not installed

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I saw that the rough plumbing had been completed but the shower fixtures had not been installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 268-269

Compliance Item #264: Master bathroom Shower Room Grout / arch inconsistent

Investigator’s Observation: Verified

I saw that the grout on the outer edge of the shower entry arch was inconsistent. At some points along the grout line, the grout was much thicker than others creating an irregular appearance.

ROC Workmanship Standards for Licensed Contractors (June 2009) states, Missing or irregular grout is not acceptable.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 270-272

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #265: Master bathroom Shower Room Need to confirm sloping is correct

Investigator’s Observation: Not Verified

I checked the shower with a level and noted that it appeared to slope towards the drain.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #266: Master bathroom Vanity Room AC Vent not installed

Investigator’s Observation: Verified

I saw the vanity was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 273-274

Compliance Item #267: Master bathroom Vanity Room Door not framed

Investigator’s Observation: Verified

I saw that the door was not framed.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #268: Master bathroom Vanity Room Plumbing does not appear to be new for sinks but we paid for that

Investigator’s Observation: Not Verified - Insufficient Evidence

I was not able to determine the age of the plumbing components by visual inspection.

No further action is required.

Reference Picture(s) 273-274

Governing Rule: N/A

Compliance Item #269: Master bathroom Vanity Room Drywall not completed behind and beside vanity

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #270: Master Bedroom All walls 270-Baseboards not installed, 271-all walls not painted, 272-crown molding not installed, and 273-door not framed. [Combined with Compliance Items #270, 271, 272]

Investigator’s Observation: Verified

I saw that the following items had not been started or completed in the primary bathroom:

(a). Baseboard were not installed.

(b). Walls were not painted,

(c). Crown molding was not installed.

(d). Door did not have trim/casings installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 275-279

Compliance Item #271: Master Bedroom All walls Not painted

Investigator’s Observation: Combined with Compliance Item #270

See Compliance Item #270

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #272: Master Bedroom All walls Crown molding not installed

Investigator’s Observation: Combined with Compliance Item #270

See Compliance Item #270

Compliance Item #273: Master Bedroom North Wall Door not framed

Investigator’s Observation: Combined with Compliance Item #270

See Compliance Item #270

Compliance Item #274: Master Bedroom North wall Lintel modified after structural engineer inspection (no follow-up inspection)

Investigator’s Observation: Not Verified

This allegation does not indicate a specific workmanship allegation.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #275: Master Bedroom North wall Slider door exterior threshold incomplete/ not stuccoed

Investigator’s Observation: Verified

The Complainant explained that this wall had been opened to allow for a sliding door.

I saw that the exterior threshold was rough chipped concrete and did not appear to have a professional appearance.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Reference Picture(s) 280

Compliance Item #276: Master Bedroom – North Wall – Lintel modified after structural engineer inspection (no follow-up inspection)

Investigator’s Observation: Not Verified

This allegation does not indicate a specific workmanship allegation.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #277: Master Bedroom West Wall Obsolete electrical not removed)

Investigator’s Observation: Verified

I saw that there were energized wires in an uncovered electrical box. This is a safety issue and should be addressed immediately.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #278: Master Bedroom South Wall AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC vent was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #279: Interior Pocket Doors 6 new doors damaged due to water from leaking ceiling

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

No further action is required.

Compliance Item #280: Exterior Front slider Bottom threshold incomplete / not stuccoed

Investigator’s Observation: Verified

I saw that the area under the front slider door was chipping away and not complete.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 282

Compliance Item #281: Exterior North to Arabian Stucco not completed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #282: Exterior Back porch wall Back slider threshold incomplete / not stuccoed

Investigator’s Observation: Verified

The Complainant explained that the wall was demoed to install the door and the concrete at the bottom of the door was chipped.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I saw that the concrete at the bottom of the slider door was chipped and incomplete.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 283

Compliance Item #283: Exterior Back porch wall Hole in stucco for drain is unfinished

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #284: Exterior Breaker Panel Ground wires to ground missing

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant did not have specific information concerning this compliance item and was not able to show me.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #285: Exterior Pool Electrical Lines to pool electrical were severed

Investigator’s Observation: Verified

I saw that there was a wire inside conduit that appeared to have been severed.

The Respondent should investigate this condition and correct as appropriate.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 284

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #286: Exterior Roof parapet Change order - not inspected & incomplete

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #287: Exterior Scuppers Scuppers were never received / installed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #288: Exterior South Wall towards Del Mercurio Stucco not completed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #289: Exterior Trellis beams Structural engineer required inspection - was not completed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #290: Exterior West to 87th Stucco not completed

Investigator’s Observation: DUPLICATE Complaint Item

No further action is required.

Compliance Item #291: Garage East wall Floor leveling oozed out

Investigator’s Observation: Verified

I saw that there was a cured puddle of what appeared to be self-leveling compound on the garage floor. The material appeared to have originated from under the baseboard.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 285

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #292: Contract Contract/Bid Credit owed from window/door installs being done by another company

Investigator’s Observation: Not Verified

The Registrar does not have jurisdiction over financial matters. This is not within the Registrar’s scope of authority.

No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #293: Contract Contract/Bid Credit owed for windows allowance (I ordered thru another company)

Investigator’s Observation: Not Verified

The Registrar does not have jurisdiction over financial matters. This is not within the Registrar’s scope of authority.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #294: Contract Contract/Bid Credit owed from paying out of pocket for electrical finishes

Investigator’s Observation: Not Verified

The Registrar does not have jurisdiction over financial matters. This is not within the Registrar’s scope of authority.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #295: Contract Contract/Bid Credit owed from paying out of pocket for paint from Sherwin Williams

Investigator’s Observation: Not Verified

The Registrar does not have jurisdiction over financial matters. This is not within the Registrar’s scope of authority.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #296: Contract Contract/Bid Credit owed from paying out of pocket for painting interior doors

Investigator’s Observation: Not Verified

The Registrar does not have jurisdiction over financial matters. This is not within the Registrar’s scope of authority.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

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Complaint #2024-01592 P 1 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 2 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 3 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 4 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 5 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 6 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 7 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 8 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 9 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 10 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 11 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 12 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 13 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 14 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 15 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 16 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 17 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 18 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 19 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 20 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 21 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 22 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 23 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 24 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 25 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 26 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 27 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 28 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 29 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 30 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 31 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 32 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 33 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 34 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 35 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 36 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 37 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 38 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 39 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 40 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 41 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 42 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 43 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 44 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 45 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 46 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 47 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 48 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 49 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 50 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 51 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 52 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 53 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 54 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS

No Trim Above Door Complaint #2024-01592 P 55 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 56 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 57 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 58 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 59 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 60 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 61 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 62 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 63 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 64 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 65 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 66 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 67 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 68 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 69 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 70 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 71 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 72 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 73 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 74 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 75 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 76 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 77 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 78 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 79 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 80 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 81 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 82 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 83 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 84 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 85 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 86 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 87 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 88 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 89 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 90 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 91 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 92 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 93 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 94 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 95 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS

beams installed and rafters on drawing. Complaint #2024-01592 P 96 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 97 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS

beams installed and rafters on drawing. Complaint #2024-01592 P 98 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 99 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 100 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 101 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 102 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 103 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 104 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 105 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 106 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 107 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 108 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 109 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 110 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 111 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 112 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 113 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 114 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 115 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 116 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 117 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 118 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 119 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS

Hot Wire w/ Broken Insulation Complaint #2024-01592 P 120 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 121 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 122 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 123 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 124 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 125 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 126 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 127 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 128 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 129 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 130 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 131 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 132 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 133 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 134 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 135 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 136 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 137 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 138 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 139 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 140 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 141 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 142 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 143 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 144 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 145 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 146 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 147 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 148 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 149 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 150 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 151 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 152 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 153 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 154 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 155 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 156 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 157 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 158 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 159 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 160 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 161 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 162 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 163 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 164 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 165 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 166 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 167 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 168 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 169 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 170 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 171 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 172 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 173 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 174 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 175 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 176 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 177 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 178 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 179 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 180 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 181 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 182 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 183 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 184 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 185 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 186 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 187 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 188 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS

Curbing

No Curbing

Curbing Complaint #2024-01592 P 189 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 190 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 191 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 192 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 193 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 194 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 195 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 196 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 197 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 198 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 199 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 200 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 201 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 202 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 203 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 204 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 205 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 206 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 207 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 208 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 209 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 210 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 211 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 212 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 213 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 214 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 215 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 216 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 217 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 218 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 219 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 220 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 221 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 222 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 223 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 224 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 225 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 226 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 227 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 228 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 229 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 230 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 231 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 232 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 233 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 234 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 235 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 236 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 237 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 238 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 239 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 240 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 241 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 242 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 243 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 244 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 245 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 246 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 247 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 248 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 249 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 250 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 251 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 252 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 253 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 254 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 255 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 256 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 257 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 258 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 259 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 260 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 261 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 262 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 263 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 264 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 265 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 266 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 267 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 268 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 269 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 270 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 271 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 272 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 273 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 274 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 275 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 276 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 277 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 278 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 279 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 280 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 281 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 282 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 283 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 284 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS Complaint #2024-01592 P 285 JSI Date 3/19/2024 at 8:30 AM JSI PHOTOS 3/20/24, 3:49 PM City of Scottsdale - Building Permit

BUILDING PERMIT Permit Number 295197 Status ACTIVE Issued 7/5/2023 Permit Type MINIMUM COMBINATION Address 8032 E DEL MERCURIO DR  Show on City Map (https://eservices.scottsdaleaz.gov/maps/building-permits-active-and- finaled-c-of-o-issued?permitnum=295197) APN 174-02-182 Subdivision TIERRA FELIZ III Lot Number Owner PAMELA STEPHENS Responsible BARCELO BUILDERS

https://eservices.scottsdaleaz.gov/bldgresources/BuildingPermit/Details/295197 1/4 3/20/24, 3:49 PM City of Scottsdale - Building Permit

If you would like an estimated time of your inspection please call your inspector between 6:00 a.m. and 6:30 a.m. during our summer hours (Apr-Oct) or between 7:00 a.m. and 7:30 a.m. during our winter hours (Nov-Mar).

Inspector JIM HENNIGAN Route Office Phone 480-312-5827 (tel:480-312-5827) Cell Phone 480-262-0652 (tel:480-262-0652)

Keycode Login

Building Permit (158 KB) (/bldgresources/EDM/Viewer?n=20070116&e=.pdf)

PLUMBING/UNDERGROUND Status REJECTED [WORK COVERED BEFORE INSPECTION]

Last Scheduled 02/08/2024 Last Inspected 02/08/2024

WATER/UNDERGROUND

WATER SERVICE

ROUGH PLUMBING Status REJECTED [WORK COVERED BEFORE INSPECTION]

Last Scheduled 02/08/2024 Last Inspected 02/08/2024

ROUGH ELECTRIC https://eservices.scottsdaleaz.gov/bldgresources/BuildingPermit/Details/295197 2/4 3/20/24, 3:49 PM City of Scottsdale - Building Permit

Status REJECTED [WORK COVERED BEFORE INSPECTION]

Last Scheduled 02/08/2024 Last Inspected 02/08/2024

ROUGH MECHANICAL Status REJECTED [WORK COVERED BEFORE INSPECTION] Last Scheduled 02/08/2024 Last Inspected 02/08/2024

ROUGH FRAME & INSULATION Status REJECTED [WORK COVERED BEFORE INSPECTION]

Last Scheduled 02/08/2024 Last Inspected 02/08/2024

WALLBOARD

NATURAL GAS LINE

PROPANE GAS LINE

FINAL BUILDING

FINAL ELECTRIC

FINAL MECHANICAL

FINAL PLUMBING

FINAL FIRE

FINAL SITE

MISCELLANEOUS FOOTINGS

https://eservices.scottsdaleaz.gov/bldgresources/BuildingPermit/Details/295197 3/4 3/20/24, 3:49 PM City of Scottsdale - Building Permit

CONSTRUCTION MEETING Status PARTIAL

Last Scheduled 02/08/2024 Last Inspected 02/08/2024

https://eservices.scottsdaleaz.gov/bldgresources/BuildingPermit/Details/295197 4/4 Complainant: Pamela Stephens 8032 East Del Mercurio Drive Scottsdale, AZ 85258

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Barcelo Builders LLC 3422 W Wilshire Dr Ste 17 Phoenix, AZ 85009

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 April 8, 2024

License No. ROC 276956

Re:Complaint No. 2024-01592

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on Friday, April 26, 2024.

RESTRICTIONS  You may not perform or hire other contractors to perform work that is outside the scope of your license.  If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item #2: ALL LVP: Moisture barrier underlayment not installed under all LVP per manufacturer instructions

Investigator’s Observation: Verified

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Complainant pointed out that the LVP flooring at the front door could be gently pulled up. The Complainant pulled the flooring up about ½ inch and I could see there was no underlayment.

Even though CALI Vinyl Longboards Plank Flooring is waterproof it is NOT considered a moisture barrier. CALI always requires the use of a moisture barrier (like 6mil plastic) on concrete.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 4

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #4: Baseboards: Where new ones are installed, they are not flush with LVP flooring in some areas

Investigator’s Observation: Verified

Expansion gaps: Even though CALI Vinyl Longboards Plank will have very minimal expansion and contraction it is still required to leave 1/4” expansion space around the perimeter as well as all fixed objects (tile, fireplace, cabinets). The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 5-10

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #8: Bathroom 1: Tile around outlet applied poorly (by toilet)

Investigator’s Observation: Verified

I saw that there was a saw cut in the tile under the outlet cover and visible. I also saw there was a large area of missing grout on the right side of the same wall tile.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 12

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #9: Bathroom 1: Tile transition strip is peeling / cracked

Investigator’s Observation: Verified

I saw that the tile/LVP flooring transition was completed with some type of silicon applied between the two types of flooring material. The silicon was cracking and peeling away. Correction Required

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 13-14

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #12: Bedroom hall: Old light switch not covered up/patched. Compliance Item #122 includes all appropriate notes for the following compliance items of similar nature:12, 32

Investigator’s Observation: Verified

The Complainant pointed out abandoned electrical boxes that had not been removed or covered.

 Bedroom Hallway

 Dining Room

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 17

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #14: Bedroom hallway: Paint/drywall has obvious imperfections

Investigator’s Observation: Verified

The Complainant had the areas she was concerned with marked with yellow sticky notes with the #14 on them.

I noted that the drywall had multiple areas with fields of pinholes (P26), tool marks (P21, 24-25), irregular texture (P18-20, 23-25, 27, and chips (P28-29).

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 18-30

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #16: Contract terms: Construction was supposed to be completed Nov 20, 2023, still not complete.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Verified

During the course of the Jobsite Inspection, I noted that the entire project is incomplete. The home is barely functional and there are un-installed construction materials in every room, creating a safety hazard. In fact, the Complainant tripped on materials during the Jobsite Inspection and almost fell.

I reviewed the construction contract (ConstructionContract.pdf) and noted that line item #9 stated that the project was to be completed on or before November 20, 2023.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) ALL

Governing Rule: A.R.S. § 32-1154(A)(1) Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

Compliance Item #22: Damage: Front Sliding Door sill broken from subcontractor traffic, equipment traffic, and damaged from concrete pouring

Investigator’s Observation: Verified

The Complainant explained that the sliding glass door was brand new and pointed out the damaged areas.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I inspected the sliding door and noted the following. There were dents/chips in the bottom track, indicative of dragging heavy object across the threshold. I also noted that the bottom frame on the inside lower door was coated with, what appeared to be, concrete. As a note, this room was previously a “sunken” living room and the Respondent filled the room in with concrete. I also saw that someone had used Tyvek tape on the glass and wrote, “Do not use” on the tape. I saw that the tape residue was extremely well bonded to the glass and would not come off.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 34-36

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #23: Damage: Paint Overspray on tile floor and LVP floor in several areas

Investigator’s Observation: Verified

I saw that there was paint overspray on the tile and LVP flooring throughout the entire house. The painting was not done in a professional workmanlike manner.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 37-46

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #29: Dining Room: LVP flooring installed before slider door; gap between floor and slider

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 49-50

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #35: Entryway: New lintel added to accommodate new front door rough opening

Investigator’s Observation: Verified

The Complainant explained that the Respondent enlarged the front door opening, adding a new lintel, however, there was no trim above the door.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw there was no trim or finish above the interior front door.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 53-54

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Investigator’s Observation: Verified

The Complainant pointed out her concerns on both sides of the rear stuccoed wall.

I observed the following conditions:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 work in a professional and workmanlike manner. Correction Required

(e). See 37(d).

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 56-80

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #44: Front door: LVP flooring installed before front door; gap between door and floor

Investigator’s Observation: Verified

The Complainant pointed out that the LVP flooring changes direction and the threshold was loose.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 82

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #48: Front Porch: Rear trellis beam is riddled with nail holes

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 84-92

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #49: Front Porch: Bracket to hold Trellis beams is missing bolt

Investigator’s Observation: Verified

I saw there was a bolt missing from the upper post bracket. There is no bracket on the other side of the post so the post is essentially not fastened to the beams.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 94

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #51: Front Porch: Some trellis beams are warped and crooked and splintering

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 95-97

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #52: Front Porch: Trellis beam to right of entry way is not flush with wall

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw that the rafter/beam against the house was not flush to the house on the street side. This condition appears on both sides of the portico and appears to be the result of twisted lumber. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Twisted or warped interior and exterior posts or beams are not acceptable. The beams and/or posts should not warp more than 1/32” of twist per foot.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 98-101

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #53: Front Porch: Trellis beams are not symmetrical on sides of house

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 95, 97, 102-103

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Governing Rule: A.R.S. § 32-1154(A)(2) Departure from or disregard of (a) Plans or specifications in any material respect that is prejudicial to another without consent of the owner…

Compliance Item #54: Front Porch: Trellis beams were not sealed to prevent damage from rain

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 95-103

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #56: Front slider: LVP flooring installed before front door; gap between door and floor

Investigator’s Observation: Compliance Item #29: Dining Room: LVP flooring installed before slider door; gap between floor and slider

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I inspected the LVP flooring at the front room sliding glass door and noted that the LVP flooring was installed without an expansion gap. I reviewed the manufacturer’s installation instructions (20240322_Cali floors LVP installation guide_2024-01592) and noted that the manufacturer requires a ¼ inch expansion gap for floating and glued floors.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 104

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #57: Garage: Drywall/dust and patching is incomplete

Investigator’s Observation: Verified

I saw there were red chalk lines, holes and damaged drywall in the garage ceiling and wall.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 105-106

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #72: Kitchen: Insulation removed from kitchen ceiling and not reinstalled

Investigator’s Observation: Verified

The Complainant explained that the Respondent removed the insulation, installed new can lights, and then replaced only small sections of insulation around the light fixtures.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 122-123

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #73: Kitchen: LVP Flooring and concrete subfloor is uneven around kitchen island (Big dip)

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 2

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #83: Laundry Room Hallway: Tile flooring to LVP flooring transition is not even; it is crooked

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 126-127

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #94: Main area: New arch is uneven and unsightly along wall, improper framing / edging used

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 132-134

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #95: Main area/Kitchen: LVP flooring installed before permanent cabinetry installed

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 135

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #97: Master bath: Improper grouting around vanity backsplash / crooked and unevenly applied

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 136-142

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #98: Master bath: LVP/tile transition not level

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I inspected the tile/LVP transition in the primary bathroom and noted the transition is ‘peaked’ or high at the transition point. I placed a 9 inch level over the transition and could rock the level end to end (about ¼ inch). This is a tripping hazard.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 143-145

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #99: Master Bath: New vanity installed before drywall/ paint completed

Investigator’s Observation: Verified

The Complainant explained that the vanity was not installed but the paint is still a concern.

I saw the paint was uneven in color and sheen on the painted walls.

Reference Picture(s) 146-147

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #106: Master bedroom: Drywall around slider door is crooked and not square

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 149-151

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #117: Pantry: LVP flooring/tile transition is incomplete

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Reference Picture(s) 157-158

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #121: Pantry: Tile flooring missing grout along score lines to match application in hallway/half bath

Investigator’s Observation: Verified

I saw that the pantry tile was not grouted along the interior scored lines, creating two different color ‘grout lines’ in the flooring.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 159-161

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #122: Permitting: We paid for GC/PM to secure proper permits. He only got minimum permit despite structural and full remodel. [Compliance Item #122 includes all appropriate notes for the following compliance items of similar nature: 6, 10, 13, 15, 30, 31, 34, 36, 43, 45, 47, 50, 55, 58-60, 67, 68, 71, 74-81, 84, 86, 87, 89, 91-93, 96, 100, 103, 105, 108, 109, 111-114, 116, 118-120, 122, 123, 129, 133, 138, 140, 141, 146, 286.]

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Complainant alleges that the Respondent pulled a ‘Minimum Combination’ building permit, which does not require plan review from the city, instead of a full building permit which they believe was required for this project. I reviewed the City of Scottsdale website and located a brief description of when certain types of building permits are required (20240320_Scottsdale-Types of Permits_2024- 01592). The compliance items listed above allege poor workmanship for pulling the incorrect permit for the following work performed by the Respondent;

(a). New electrical circuits, switches, outlets, and lighting (including underground electric for various locations). (b). Removing a bath tub and replacing with a shower. (c). Adding and/or moving HVAC ducting/chase. (d). Structural modifications (enlarging door openings, removing 30 feet of exterior CMU wall and replacing with wood framed wall, etc.). (e). Addition of interior space at front door entry. (f). Constructing a new 30 foot ling CMU wall in the front yard. (g). Constructing a new portico entry with trellis cover attached to the front of the house. (h). Relocating roof drainage scuppers. (i). Adding new windows in CMU exterior walls. (j). Adding new plumbing (pot filler, new sink location moved water softener, etc.). (k). Remove/Replace load bearing wall with beam. (l). Filled sunken rooms with concrete. (m). Construction of new parapet wall on rear of home. I searched the City of Scottsdale building permits and located a single permit issued on 07/05/2023 and signed electronically by [email redacted] (20240320_Building Permit-Minimum Combination-295197_2024-01592). The permit is a ‘Minimum Combination’ permit. I also vied the associated inspection

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 report for that permit and noted that on 02/08/2024 Scottsdale Inspector Jim Hennigan failed the Plumbing Underground, Rough Plumbing, Rough Electric, Rough Mechanical, and Rough Frame and Insulation inspections (20240320_Building Permit 295197-Inspection Report_2024-01592). The Complainant provided the handwritten ‘Stop Work’ inspection report dated 02/08/2024 in which Inspector Hennigan made the following notes, “Work covered prior to inspections. Wrong permit type; Need addition permit with structural change. New patio cover @ front of home. New parapet walls around perimeter of roof. Stop Work!” (City of Scottsdale Stop Work Inspection Report 2- 8-24).

ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. A contractor shall perform all work in accordance with any applicable building codes and professional industry standards.

Reference Picture(s) 83-85

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: A.R.S. § 32-1154 (A)(2)(b): Departure from or disregard of: (b) A building code.

Compliance Item #124: Pocket doors: appear to not be installed properly to avoid banging/swinging, and soft open/close missing in some

Investigator’s Observation: Verified

I inspected the pocket doors and noted the following:

 Pantry – Door is not installed.

 Laundry – Door is only partially installed.

 Hall Bathroom – Door is missing hardware.

 Primary Bathroom – Double pocket door does not meet in the middle and missing hardware.

 Primary Closet – Door is missing hardware and trim.

 Primary Shower – Door is missing hardware and trim.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 162-164

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #127: Rear exterior: Bottom of new stucco along back wall uneven and improperly applied along edges / column bottoms

Investigator’s Observation: Verified

I saw that the stucco had been done in in a sloppy manner and noted the following:

 I saw that there was stucco ‘overflow’ on the concrete at the back of the house (P165-166).

 I saw that the stucco on the posts was sloppy and uneven at the bottoms with chips of stucco missing or falling off (167-170).

 There were large globs of stucco at corners (P171).

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 165-173

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #128: Rear exterior: New stucco around window/slider openings is peeling and applied poorly

Investigator’s Observation: Verified

I saw that the stucco around the windows was chipped/cracked. I noted that stucco was missing at one window (P178).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ROC Workmanship Standards for Licensed Contractors (June 2009) states, falling and/or chipping stucco around windows and doors is not acceptable.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 174-182

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #130: Rear exterior: One column on back porch is crooked

Investigator’s Observation: Verified

I saw that one post was visibly not square. I was not able to determine if this was an issue with the stucco application or the framing.

The Respondent should investigate to determine the cause.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 183

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #131: Rear of House: new concrete pad does not appear to be sloped properly

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I used a 9 inch level to measure the slope of the concrete and noted that the newly poured concrete is sloping towards the house. This will cause water to run towards the house and not drain properly.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 184-188

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #132: Rear of House: new concrete pad included old curbing in some areas; was not properly installed

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 188

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #134: Rear of house: Random pole for irrigation not removed prior to concrete pad being poured

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw that there was an abandoned irrigation pipe that had been concreted in rather than removed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 189

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #136: Roof: Parapet wall & new stucco applied does not appear to allow for proper drainage, already see cracking/water damage

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 191-197

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #151: Pool water leveler on exterior wall was stuccoed over and now it cannot be accessible for repairs

Investigator’s Observation: Verified

I saw that a plumbing fixture had been stuccoed. This does render it non- serviceable.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 201

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #152: Mud Room: All walls, Paint incomplete

Investigator’s Observation: Verified

I saw there were divots, tool marks, and irregular drywall throughout the project. I also saw that the drywall was incomplete in many areas.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 areas. Painting required as corollary repair because of other work should match surrounding areas as closely as possible. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Contractor should repair nail pops, seam lines and other hairline cracks one time within first year of occupancy. Readily visible flat areas in textured finish and Voids at switch and receptacle plates are not acceptable. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 202-216

Compliance Item #161: Laundry Room East Wall AC Vent not installed

Investigator’s Observation: Verified

I saw there was no AC vent installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 209

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R4-9-108(B); in part, A contractor shall perform all work in accordance with any applicable building codes and professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #167: Half Bath East Wall AC Vent not installed

Investigator’s Observation: Verified

I saw there was no AC vent installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license Reference Picture(s) 211

Compliance Item #174: Half Bath South Wall Vanity backsplash not installed

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw that the vanity was in place but not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 210

Compliance Item #175: Half Bath Ceiling Fan cover not installed

Investigator’s Observation: Verified

The Complainant explained that she meant the exhaust fan. I saw the exhaust fan was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 214

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #179: Laundry Hallway Flooring Tape residue and paint overspray

Investigator’s Observation: Verified

I saw there was, what appeared to be, tape residue on the floor. The residue appeared to well bonded and I was unable to get it to come off. I also saw there was paint overspray on the floors.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 215-220

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #180: Laundry Hallway North Wall Exterior door not framed

Investigator’s Observation: Verified

I saw the rear exterior door did not have door trim/casing installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 221

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R4-9-108(B); in part, A contractor shall perform all work in accordance with any applicable building codes and professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #181: Laundry Hallway East Wall Baseboards not complete

Investigator’s Observation: Verified

I saw the baseboards were not attached to the wall.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 222-223

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #182: Laundry Hallway East Wall Door not framed

Investigator’s Observation: Verified

I saw the two doors did not have door trim/casing installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 224-225

Compliance Item #183: Laundry Hallway East Wall Tile corner piece missing

Investigator’s Observation: Verified

I saw there was a small section of tile missing at the baseboard.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 226

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #188: Laundry Hallway South Wall No baseboards installed

Investigator’s Observation: Verified

I saw there were no baseboards installed in this hallway.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 228

Compliance Item #189: Laundry Hallway South Wall Obsolete alarm hardware not removed / drywall repaired

Investigator’s Observation: Verified

I saw there was an old mounting bracket still attached to the wall.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 229

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #192: Kitchen Hallway North Wall Baseboards not installed

Investigator’s Observation: Verified

I saw there were no baseboards installed in this hallway.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #196: Kitchen Hallway South Wall Tile missing

Investigator’s Observation: Verified

I saw there was a missing tile at the doorway transition. This may be covered by baseboards when they are installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #197: Kitchen Hallway Flooring Tape residue and paint overspray

Investigator’s Observation: Verified

I saw there were multiple areas with tape residue on the flooring. In all instances, the residue was well bonded and I could not get ot off.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #199: Kitchen All Walls Cabinets/fabrication/countertop not installed but included in bid

Investigator’s Observation: Verified

I saw that the kitchen cabinets were in place; however they were not permanently installed. I also noted that there were no countertops installed.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Reference Picture(s) 233-235

Compliance Item #200: Kitchen North Wall Range hood not installed

Investigator’s Observation: Verified

I saw that the kitchen range hood was not framed or installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 235

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #203: Kitchen West Wall AC Vent not installed

Investigator’s Observation: Verified

I saw there was no AC vent installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #211: Pantry North Wall Baseboards not installed

Investigator’s Observation: Verified

I saw there were no baseboards installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 238

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #214: Pantry West Wall Obsolete electrical not removed

Investigator’s Observation: Verified

I saw that the old electrical had not been removed/covered.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #216: Pantry South Wall AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC vent was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 239

Compliance Item #217: Pantry All Walls Cabinetry/countertops not installed

Investigator’s Observation: Verified

I saw the cabinets and countertops had not been installed. The cabinets were not attached to the wall.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #218: Pantry East Wall Window framing for 3 windows are not even / straight

Investigator’s Observation: Verified

I saw that the three windows are not square to each other (P241). This condition is readily visible from a distance.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 240-243

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #223: Dining Room South Wall New wall built is not straight with existing wall, crooked

Investigator’s Observation: Verified

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 244

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #224: Family Room North Wall 2 AC Vents not installed

Investigator’s Observation: Verified

I saw there were two AC vents that had not been installed in the family room.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 245-246

Compliance Item #225: Family Room West Wall Obsolete electrical not removed

Investigator’s Observation: Verified

I saw the new outlets were installed on the baseboards and there was an outlet that had not been removed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 247

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #226: Living Room East Wall AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC return vent was present but had not been installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 248

Compliance Item #235: Bathroom 1 West Wall Obsolete electrical not removed

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Verified

I saw the old electrical had not been removed. I tested the wires with a current sniffer and noted there was not electricity to the wires.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 252

Compliance Item #237: Bathroom 1 Ceiling Exhaust fan cover missing

Investigator’s Observation: Verified

I saw that the ceiling exhaust fan cover was missing.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 perform all work in accordance with any applicable building codes and professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #241: Bathroom 1 Shower Plumbing fixtures not installed

Investigator’s Observation: Verified

I saw that the plumbing was complete; however, the fixtures/handles were not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 255-257

Compliance Item #245: Bedroom Hallway All walls Baseboards not installed

Investigator’s Observation: Verified

I saw that the baseboards were not installed in the bedroom hallway.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 258

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #246: Bedroom Hallway East Wall Obsolete electrical near ceiling not removed

Investigator’s Observation: Verified

I saw there was old electrical that had not been removed/covered.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 259

Compliance Item #250: Master bathroom All walls Baseboards not installed

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Verified

I saw that the baseboards were not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 260

Compliance Item #252: Master bathroom Ceiling Shower light does not fit into ceiling

Investigator’s Observation: Verified

I saw that the ceiling light in the shower did not fit and I was not able to move it into position.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 261

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #253: Master bathroom Ceiling Fan improperly installed - blows air down

Investigator’s Observation: Verified

I observed while the Complainant operated the exhaust fan. I noted that the fan moves air into the room rather than venting it out of the room.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 262

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #254: Master bedroom Flooring Pops when walking near bathroom

Investigator’s Observation: Verified

I inspected the location (just in front of bath) pointed out by the Complainant and noted that there was independent vertical movement when I applied pressure to the LVP flooring. This is indicative of a broken locking tab due to poor installation. I also noted there was a popping sound when it was walked on.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #255: Master bathroom Flooring Slate tile chipped and not sealed

Investigator’s Observation: Verified

I saw there were two chipped floor tiles installed. Both tiles were chipped/broken at a corner and had grout inside the broken area, indicating they were installed with the defect.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 263-264

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #258: Master bathroom Closet AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC vent was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 266

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #259: Master bathroom Closet Door not framed

Investigator’s Observation: Verified

I saw that the closet door was not framed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 266

Compliance Item #260: Master bathroom Closet Obsolete electrical not removed

Investigator’s Observation: Verified

I saw that the non-energized electrical had not been removed or covered.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 267

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #261: Master bathroom Shower Room AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC vent had not been installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

Compliance Item #263: Master bathroom Shower Room Plumbing fixtures not installed

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Verified

I saw that the rough plumbing had been completed but the shower fixtures had not been installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 268-269

Compliance Item #264: Master bathroom Shower Room Grout / arch inconsistent

Investigator’s Observation: Verified

I saw that the grout on the outer edge of the shower entry arch was inconsistent. At some points along the grout line, the grout was much thicker than others creating an irregular appearance.

ROC Workmanship Standards for Licensed Contractors (June 2009) states, Missing or irregular grout is not acceptable.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 270-272

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #266: Master bathroom Vanity Room AC Vent not installed

Investigator’s Observation: Verified

I saw the vanity was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 273-274

Compliance Item #267: Master bathroom Vanity Room Door not framed

Investigator’s Observation: Verified

I saw that the door was not framed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) N/A

Investigator’s Observation: Verified

I saw that the following items had not been started or completed in the primary bathroom:

(a). Baseboard were not installed.

(b). Walls were not painted,

(c). Crown molding was not installed.

(d). Door did not have trim/casings installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 275-279

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #275: Master Bedroom North wall Slider door exterior threshold incomplete/ not stuccoed

Investigator’s Observation: Verified

The Complainant explained that this wall had been opened to allow for a sliding door.

I saw that the exterior threshold was rough chipped concrete and did not appear to have a professional appearance.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 280

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 professional industry standards…a contractor shall use such skills, prudence, and diligence in performing and completing tasks…

Compliance Item #277: Master Bedroom West Wall Obsolete electrical not removed)

Investigator’s Observation: Verified

I saw that there were energized wires in an uncovered electrical box. This is a safety issue and should be addressed immediately.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 281

Compliance Item #278: Master Bedroom South Wall AC Vent not installed

Investigator’s Observation: Verified

I saw that the AC vent was not installed.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #280: Exterior Front slider Bottom threshold incomplete / not stuccoed

Investigator’s Observation: Verified

I saw that the area under the front slider door was chipping away and not complete.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #282: Exterior Back porch wall Back slider threshold incomplete / not stuccoed

Investigator’s Observation: Verified

The Complainant explained that the wall was demoed to install the door and the concrete at the bottom of the door was chipped.

I saw that the concrete at the bottom of the slider door was chipped and incomplete.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 283

Compliance Item #285: Exterior Pool Electrical Lines to pool electrical were severed

Investigator’s Observation: Verified

I saw that there was a wire inside conduit that appeared to have been severed.

The Respondent should investigate this condition and correct as appropriate.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Reference Picture(s) 284

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #291: Garage East wall Floor leveling oozed out

Investigator’s Observation: Verified

I saw that there was a cured puddle of what appeared to be self-leveling compound on the garage floor. The material appeared to have originated from under the baseboard.

The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license.

Reference Picture(s) 285

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item #1: ALL LVP: Flooring installed before concrete properly cured and leveling incomplete

Investigator’s Observation: Not Verified - Insufficient Evidence

There is Insufficient Evidence to determine if the flooring was/was not installed prior to the concrete and leveling being fully cured.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #3: All new interior walls: We doubt insulation was installed or that it was up to code if it was installed

Investigator’s Observation: Not Verified - Insufficient Evidence

I could not see if there was/was not insulation in the walls because they had all been finished with drywall.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #5: Baseboards: Where new ones are installed, they are not flush with wall in some areas

Investigator’s Observation: Not Verified

I inspected the baseboards and noted they appear to be flush with the wall. However, the wall has a significant bow in it (covered in compliance item #223).

See Compliance Item #223

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 11

Governing Rule: N/A

Compliance Item #6: Bathroom 1: New HVAC soffit added (moved from master bathroom) without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #7: Bathroom 1: New pocket door does not close correctly

Investigator’s Observation: Not Verified - Modified

The Complainant explained that they hired another contractor to repair this pocket door.

No further action is required.

Reference Picture(s) N/A

Governing Rule: N/A

Compliance Item #10: Bathroom 1: Tub removed and new curbless shower added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #11: Bathroom 1: Subcontractor did not use shower drain provided by homeowner. Incorrect drain installed.

Investigator’s Observation: Not Verified - Insufficient Evidence

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Complainant explained, pursuant to the contract, she was to provide the drain. The Complainant further explained that she did provide the drain; however, the Respondent installed a different drain.

I reviewed the information provided by the Complainant in the initial complaint and noted that there was no specific scope of work listed in the construction contract (ConstructionContract.pdf).

There was Insufficient Evidence to determine if the Respondent did or did not install the correct shower drain.

No further action is required.

Reference Picture(s) 15-16

Governing Rule: N/A

Compliance Item #13: Bedroom Hallway: New wiring, switches, outlets, and can lighting added without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #15: Bedroom Hallway: Replaced soffit/ air duct without permit or inspection

Investigator’s Observation: Combined with Compliance Item #122

See Compliance Item #122

Compliance Item #17: Damage: Crew broke RING doorbell when removing it; it is cracked

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 No further action is required.

Compliance Item #18: Damage: Crew cracked concrete pad in front of RV gate

Investigator’s Observation: Not Verified - Insufficient Evidence

I inspected the concrete near the RV gate and noted that it was cracked. However, there was Insufficient Evidence to determine how/when the damage occurred or who was responsible.

No further action is required.

Reference Picture(s) 31

Governing Rule: N/A

Compliance Item #19: Damage: Crew moved kitchen cabinets for painting. We have been finding screws that popped out from them moving them.

Investigator’s Observation: Removed from Complaint by the Complainant at the Jobsite Inspection No further action is required.

Compliance Item #20: Damage: Crew ruined 3 window screens and slider screens. Need to be replaced.

Investigator’s Observation: Not Verified - Insufficient Evidence

The Complainant could only locate two damaged screens.

I inspected the screens and noted they were damaged. However, there was Insufficient Evidence to determine how/when the damage occurred or who was responsible.

No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 32-33