2024A-01533-CHC-ROC Notice of Hearing & Packet MAILED 2024-01533.pdf

2024A-01533-CHC-ROC · Registrar of Contractors · 2024-07-16

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Jackie Schwane , Case No. 2024-01533

COMPLAINANT, Docket No. 2024A-01533-CHC-ROC

v. NOTICE OF HEARING ON CONTESTED CASE Tavas LLC License No. ROC 325966,

RESPONDENT. This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

August 22, 2024 9:00 AM Amy Haley Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION

The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED

The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on June 7, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED

The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will

be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing. RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney.

A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET

In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS

The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com

If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of

extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed

Complaints – Resolved/Settled/Withdrawn.”

Dated July 16, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail July 16, 2024 to:

Respondent(s) Tavas LLC 2787 Arabian Ln Lake Havasu City, AZ 86404 Complainant(s) Jackie Schwane 420 Acoma Blvd S Unit 47 Lake Havasu City, AZ 86406 Complainant's Attorney Brittney K. Walsh, Esq. PO Box 56 Cottonwood, AZ 86326

Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Complainant’s Attorney at email address of record with Registrar Case No. 2024-01533 /

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Douglas A. Ducey, Governor Jeffrey L. Fleetham, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 February 21, 2024

Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

Re: Complaint No. 2024-01533

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

 A jobsite inspection is scheduled for Wednesday, March 6, 2024 at 12:00 PM.  The Complainant is required to be present.  The Respondent’s attendance is requested and encouraged.  The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

============================================================= If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

/S/ Cliff Corlett Cliff Corlett, Investigator #167 928 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

Cc: File FILE

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 12/23 Jobsite Inspection Notes

Case No.: 2024-01533 Investigator: Cliff Corlett Inspection Date: Wednesday, March 6, 2024 Inspection Time: 12:00 PM

Complainant: Brittney Walsh Respondent: Tavas LLC Not Present: Not Present:

Jobsite General Notes:

Compliance Item: 4 - New cabinets were damaged in installation. Investigator’s Observation: New cabinet back and frame damaged by additional screw holes and face frame damage. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 6 - Drill holes were not filled. Investigator’s Observation: Not all drill / screw holes have been properly filled. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Compliance Item: 7 - large gaps were left between cabinets. Investigator’s Observation: Gap between sink and side cabinet floor panels verified. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 8 - A corner cabinet was installed improperly. Investigator’s Observation: New corner / end cabinet has interior screw hole damage and frame damage. Also cabinet has sharp edges as ROC investigator received a cut during onsite inspection. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - caulking and putty did not match face of cabinets. Investigator’s Observation: Putty used is poor match and calking at ceiling is discoloring. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 10 - Hinges were improperly placed Investigator’s Observation: Some give and take is expected when swapping out cabinet doors and hinges. Respondent did appear to do some unsightly cabinet frame "notching" to accommodate some hinge placement. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION:

Compliance Item: 1 - Cabinets were installed not level, drawers were also not level. Investigator’s Observation: Unable to verify. Complainant has done multiple repairs and adjustments to this installation. Governing Rule:

Compliance Item: 2 - The dishwasher and fridge were damaged in installation. Investigator’s Observation: Unable to verify Respondent caused this damage. Governing Rule:

Compliance Item: 3 - Wood glue was all over the face of the cabinets and screws and nails were sticking out. Investigator’s Observation: Unable to verify. Complainant has done multiple repairs and adjustments to this installation. Governing Rule:

Compliance Item: 5 - Siding and corners were not trimmed or glued properly and immediately began to fall apart. Investigator’s Observation: Unable to verify. Complainant has done multiple repairs and adjustments to this installation. Governing Rule:

Cliff Corlett Cliff Corlett, Investigator #167 928 6370483 [email redacted]

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23

P-01

Refinish existing cabinet faces and new doors and drawer fronts

P-02

Alleged dent in side of new fridge. P-03

Wood ding. New cabinet.

P-04

This is a new cabinet, Cabinet back damaged. P-05

P-06 P-07

P-08

Veneer cut to match cabinets. P-09

P-10

Calking discolored at ceiling. P-11

P-12 P-13

Cabinet frame damaged to accept new hinges/ doors.

P-14 P-15 Didn’t fill old screw holes P-16

P-17

No transition strip between new and old cabinet floors. P-18

P-19

Screw holes in base of existing lazy-Susan cabinet. Unk when they occurred. P-20

P-21 P-22

P-23 P-24

P-25

Mis-matched color putty P-26

P-27 P-28 Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 March 29, 2024

Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

License No. ROC 342819

Re:Complaint No. 2024-01533

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00.

You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on or before April 19, 2024.

RESTRICTIONS  You may not perform or hire other contractors to perform work that is outside the scope of your license.  If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated. This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item: 4 - New cabinets were damaged in installation. Investigator’s Observation: New cabinet back and frame damaged by additional screw holes and frame damage. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 6 - Drill holes were not filled. Investigator’s Observation: Not all new and old drill / screw holes have been properly filled. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 8 - A corner cabinet was installed improperly. Investigator’s Observation: New corner / end cabinet has interior screw

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 hole damage and frame damage. Also cabinet has sharp edges as ROC investigator received a cut during onsite inspection. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - caulking and putty did not match face of cabinets. Investigator’s Observation: Putty used is poor color match and the cabinet calking at the ceiling is discoloring. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item: 2 - The dishwasher and fridge were damaged in installation. Investigator’s Observation: Unable to verify Respondent caused this damage.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

/s/ Cliff Corlett Cliff Corlett, Investigator #167 928 323-4738 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: file

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C006 04/21 Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C006 04/21 May 1, 2024

Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

Re: Complaint No. 2024-01533 Filed against Tavas LLC

Dear Ms. Walsh, the Registrar has received information that the corrective work has been completed on case 2024-01533. Please confirm if this is correct so the case may be closed. If the work is not complete or not up to industry standards, please respond with a list of only those items from the Written Directive that you believe to still be sub-standard. Upon receipt and review of a list of these items, a Compliance Inspection will be scheduled if appropriate.

X If we do not hear from you within ten (10) working days your complaint will be closed without prejudice.

Cc: Tavas LLC

Sincerely, /s/ Cliff Corlett Cliff Corlett, Investigator #167 928 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C006 04/21 2024-01533 TAVIS LLC = Compliance Jobsite Inspection Photos 420 Acoma Blvd Lake Havasu City, AZ

5-13-24

P-01

New “liquor” cabinet. Frame ding.

P-02

Respondent filled drill holes with color putty. ROC, acceptable. P-03

Liquor cabinet door, sharp edge.

P-04 P-05

Existing cabinet base. Holes from original hardware.

P-06

Existing cabinet base. Holes from original hardware. P-07

Complainant unhappy with color putty

P-08 P-09

Complainant unhappy with cabinet transition. ROC, acceptable.

P-10 P-11

Respondent repaired old screw holes. ROC, acceptable.

P-12

Respondent repaired old screw holes. ROC, acceptable. P-13

Respondent repaired old screw holes. ROC, acceptable.

P-14 P-15

Respondent repaired drawer handle screw holes. ROC, acceptable.

P-16

Respondent repaired drawer handle screw holes. ROC, acceptable. P-17

P-18 Complainant: Brittney Walsh P.O. Box 20405 Sedona, AZ 86341

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 June 4, 2024 Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

Case No.: 2024-01533 Investigator: Cliff Corlett Inspection Date: Monday May 13, 2024 Inspection Time: 10:00AM

Compliance Jobsite General Notes: On March 29, 2024 the Registrar of Contractors issued a Written Directive for case 2024-01533. That directive instructed the Respondent to properly correct 6 out of 10 complaint allegations. (No. 4, 6, 7, 8, 9 & 10). On May 13, 2024 a Compliance inspection was conducted. The Respondent had addressed all 6 items however #’s 4 & 8 still had unaceptable issues.

Compliance Findings: RESPONDENT IS NOT IN COMPLIANCE =======================================================

Complaint Allegation: 4 - New cabinets were damaged in installation. March 6, 2024- Investigator’s Observation: New cabinet back and frame damaged by additional screw holes and face frame damage. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

May 13, 2024 Compliance Inspection Observations: Respondent has made acceptable cosmetic repairs to new liquor cabinet except there is still a dent in the left side cabinet framework. Also the door edges appear to be rather sharp. RESPONDENT IS NOT IN COMPLIANCE.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Complaint Allegation: 8 - A corner cabinet was installed improperly. Investigator’s Observation: New corner / end cabinet has interior screw hole damage and frame damage. Also cabinet has sharp edges as ROC investigator received a cut during onsite inspection. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

May 13, 2024 Compliance Inspection Observations: Respondent has made acceptable cosmetic repairs to cabinet. However the door edges still appears to be rather sharp. RESPONDENT IS NOT IN COMPLIANCE ------------------------------------------------------------------------------------------------

Complaint Allegation: 6 - Drill holes were not filled. March 6, 2024- Investigator’s Observation: Not all drill / screw holes have been properly filled. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(a): A contractor shall perform all work in a professional and workmanlike manner.

May 13, 2024 Compliance Inspection Observations: Respondent has made acceptable cosmetic repairs. RESPONDENT IS IN COMPLIANCE

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Complaint Allegation: 7 - large gaps were left between cabinets. March 6, 2024- Investigator’s Observation: Gap between sink and side cabinet floor panels verified. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

May 13, 2024 Compliance Inspection Observations: Respondent has made acceptable repairs. RESPONDENT IS IN COMPLIANCE

Complaint Allegation: 9 - Caulking and putty did not match face of cabinets. Investigator’s Observation: Putty used is poor match and calking at ceiling is discoloring. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

May 13, 2024 Compliance Inspection Observations: Respondent has made acceptable repairs. RESPONDENT IS IN COMPLIANCE

Complaint Allegation: 10 - Hinges were improperly placed Investigator’s Observation: Some give and take is expected when swapping out cabinet doors and hinges. Respondent did appear to do some unsightly cabinet frame "notching" to accommodate some hinge placement. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

May 13, 2024 Compliance Inspection Observations: Respondent has made acceptable repairs. RESPONDENT IS IN COMPLIANCE

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Note:

Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

Cliff Corlett, Investigator #167 (928) 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: file

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 12/23 Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 12/23 May 3, 2024

Respondent: Tavas LLC DBA: Kitchen Tune Up of Lake Havasu 2787 Arabian Ln Lake Havasu City, AZ 86404

Complainant: Brittney Walsh PO Box 20405 Sedona, AZ 86341

Compliance Jobsite Inspection Notice Re: Complaint No. 2024-01533

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for: Monday, May 13, 2024 at 10:00 AM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely,

/s/ Cliff Corlett Cliff Corlett, Investigator #167 928 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812

CC: file

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 12/23 Katelyn Rolling <[email redacted]>

2024-01533 message

Katelyn Rolling <[email redacted]> Thu, Jun 6, 2024 at 4:43 PM To: Clifford Corlett <[email redacted]>

Hello Cliff,

Complaint 2024-01533 was filed against license ROC 342819 when it should have been filed against license ROC 235966. Contract date was April 27, 2022. License ROC 342819 was issued on January 25, 2023. Please change Respondent's license number in Salesforce to ROC 235966, and update your Pencil Cite so it does not include the DBA of the incorrect license. I just corrected the Complainant and Complainant's attorney in Salesforce since that had not been done.

Katelyn Rolling Legal Assistant II Arizona Registrar of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 (602) 542-1525 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Jackie Schwane, Case No. 2024-01533 COMPLAINANT, v.

Tavas LLC, CITATION License No. ROC 325966,

RESPONDENT.

The Registrar issues this Citation to Tavas LLC (“Respondent”) under A.R.S. § 32- 1155(A). If Respondent fails to answer this Citation by June 22, 2024, then under A.R.S. § 32- 1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On February 7, 2024, Jackie Schwane (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge :1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge :2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2024-01533. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, AZ 85007-2812 Mail: P.O. Box 18244, Phoenix, AZ 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than June 22, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41-

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated June 7, 2024. By: /s/ Katelyn Rolling Katelyn Rolling Legal Assistant II Legal Department Arizona Registrar of Contractors

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, June 7, 2024 to:

Respondent Certified Mail No: [number redacted]

Tavas LLC 2787 Arabian Ln Lake Havasu City, AZ 86404 Copy mailed by USPS First Class Mail this same date to: Respondent Tavas LLC 2787 Arabian Ln Lake Havasu City, AZ 86404 Complainant Jackie Schwane 420 Acoma Blvd S Unit 47 Lake Havasu City, AZ 86406

Complainant’s Attorney Brittney K. Walsh, Esq. Brittney K. Walsh PLLC PO Box 56 Cottonwood, AZ 86326 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2024-01533

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Brittney Walsh Mailing Address (Enter jobsite in Contract/Project section) City State Zip

PO Box 20405 Sedona Arizona 86341 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Brittney Kay Walsh Street Address of Attorney City State Zip

PO Box 20405 Sedona Arizona 86341 Phone Number of Attorney Email of Attorney

[number redacted] [email redacted] Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Tavas LLC ROC 342819 Street Address City State Zip

1600 Industrial Blvd Lake Havasu City Arizona 86403 Phone Number Email

[number redacted] [email redacted] Name of Person(s) Representing License

Taschia Salas Contract/Project Information Contract Date Contract Amount Amount Paid

April 27, 2022 $9,619.69 $9,616.69 Date Work Started Date Work Stopped Date Work Was Completed

May 2, 2022 December 1, 2022 December 1, 2022 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

420 Acoma Blvd S Lake Havasu City AZ 86406 Name of Construction Site Owner Construction Site Name (if applicable)

Phone Number of Construction Site Owner Email of Construction Site Owner

[email redacted] This complaint is for Abandonment;Poor Work I have contacted the contractor by Have you filed a complaint in court? No

RCC099 12/05/18 Page 1 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Has any work been corrected? No

The contract was Written All change orders were N/A This project was Residential This project involved Remodel

A building permit was obtained by Contractor NA NA List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

The work was done poorly and the customer would like a refund or estimation of damages. An email detailing the problems was sent to Kitchen Tune up, but they refused to fix the work.

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Brittney Walsh \complainant1\ \complainantd1\

RCC099 12/05/18 Page 2 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Brittney Walsh Mailing Address (Enter jobsite in Contract/Project section) City State Zip

PO Box 20405 Sedona Arizona 86341 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Brittney Kay Walsh Street Address of Attorney City State Zip

PO Box 20405 Sedona Arizona 86341 Phone Number of Attorney Email of Attorney

[number redacted] [email redacted] Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Tavas LLC ROC 342819 Street Address City State Zip

1600 Industrial Blvd Lake Havasu City Arizona 86403 Phone Number Email

[number redacted] [email redacted] Name of Person(s) Representing License

Taschia Salas Contract/Project Information Contract Date Contract Amount Amount Paid

April 27, 2022 $9,619.69 $9,616.69 Date Work Started Date Work Stopped Date Work Was Completed

May 2, 2022 December 1, 2022 December 1, 2022 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

420 Acoma Blvd S Lake Havasu City AZ 86406 Name of Construction Site Owner Construction Site Name (if applicable)

Phone Number of Construction Site Owner Email of Construction Site Owner

[email redacted] This complaint is for Abandonment;Poor Work I have contacted the contractor by Have you filed a complaint in court? No

RCC099 12/05/18 Page 1 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Has any work been corrected? No

The contract was Written All change orders were N/A This project was Residential This project involved Remodel

The work was done poorly and the customer would like a refund or estimation of damages. An email detailing the problems was sent to Kitchen Tune up, but they refused to fix the work. Allegations listed on Complaint:

Cabinets were installed not level, drawers were also not level.

Allegations listed on Complaint:

The dishwasher and fridge were damaged in installation.

Allegations listed on Complaint:

Wood glue was all over the face of the cabinets and screws and nails were sticking out.

Allegations listed on Complaint:

New cabinets were damaged in installation.

Allegations listed on Complaint:

Siding and corners were not trimmed or glued properly and immediately began to fall apart.

Allegations listed on Complaint:

Drill holes were not filled.

Allegations listed on Complaint:

large gaps were left between cabinets.

Allegations listed on Complaint:

A corner cabinet was installed improperly.

Allegations listed on Complaint:

caulking and putty did not match face of cabinets.

Allegations listed on Complaint:

Hinges were improperly placed

RCC099 12/05/18 Page 2 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Brittney Walsh \complainant1\ \complainantd1\

RCC099 12/05/18 Page 3 of 3 S T A N D A R D A G R E E M E N T F O R P R O D U C T S A N D S E R V I C E S

Kitchen Tune-Up Lake Havasu City, AZ 1600 Industrial Blvd Lake Havasu City, AZ 86403 (928) 706-4664 https://kitchentuneup.com/lake-havasu-city-az/ ROC 325966

Billing/Service Address Date April 27, 2022 Jackie Schwane 420 Acoma Blvd S Unit 47 Total $9,619.69 Lake Havasu City, AZ 86406 (262) 975-0599 [email redacted]

S C H W A N E R E F A C E P L U S Q U O T E

Prepared by Taschia Salas ([email redacted])

N O T E S

Lee and Jackie, Here is the proposal for the CLASSIC door style in the Majestic Walnut color. Victor can come by on Monday, May 2nd at 8:30 am to measure if that day and time will work for you? We can set the cabinets in place anytime between June 1-18 (contingent on countertop removal). Our business will be closed from June 19-July 5th. We can then complete the reface portion after the floors are in place week of July 25th. Please sign this contract when you are ready and respond to this email confirming measure. Kindly, Taschia Salas

Item Description Amount Refacing Residential Refacing services. $10,599.69 Residential

NC Classic NC Classic

Shipping & Shipping & Handling reface material Handling

Cabinet Cabinet upper 12w x 36h

Cabinet Cabinet sink base 33

Cabinet Cabinet 3 drawer base 21"

Cabinet Cabinet 33w x 34.5h x 6d

Shipping & Shipping & Handling cabinetry Handling

Discount Signed contract within 5 days of proposal 10% off (less ($980.00) shipping and handling)

Subtotal $9,619.69

Tax $0.00

Total $9,619.69

C H A N G E O R D E R S

Date Title Total Status 8/7/2022 New cabinet $346.78 Complete 8/15/2022 Schwane Delay of Start $0.00 Invoiced 8/17/2022 Schwane cancellation $0.00 Expired

I N V O I C E S Date Number Total Balance Due Status 5/2/2022 I1456252 $4,809.85 $0.00 Paid 7/25/2022 I1456253 $3,847.88 $0.00 Paid 7/29/2022 I1456254 $961.97 $0.00 Paid 1/3/2023 I1456309 ($961.97) $0.00 Paid

T E R M S A N D C O N D I T I O N S

1) Kitchen Tune-Up Lake Havasu City, AZ dba KITCHEN TUNE-UP® (“KTU”) AGREES TO FURNISH THE ABOVE PRODUCTS AND SERVICES FOR THE ESTIMATED PRICE. CLIENT AGREES TO MAKE PAYMENT IN ACCORDANCE WITH THE FOLLOWING PAYMENT SCHEDULE:

SCHEDULE OF PAYMENTS: No. Percentage Amount UPON SIGNING OF THIS AGREEMENT 50% $4,809.85 UPON DELIVERY OF PRODUCTS 40% $3,847.88 UPON INSTALLATION OF PRODUCTS 10% $961.97

2) THE KITCHEN TUNE-UP® QUALITY PRODUCTS GUARANTEE™ SHALL APPLY TO THE PRODUCTS UPON PAYMENT IN FULL EXCEPT WHERE OTHER WARRANTIES OF PURCHASED PRODUCTS APPLY . EXCEPT FOR THE KITCHEN TUNE-UP® QUALITY PRODUCTS GUARANTEE™, KTU MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS OR SERVICES, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. 3) THE ESTIMATED DELIVERY DATE IS APPROXIMATE AND IS SUBJECT TO DELAYS CAUSED BY FACTORS NOT UNDER THE CONTROL OF KTU. 4) CLIENT UNDERSTANDS AND AGREES THAT KITCHEN TUNE-UP® CUSTOM CABINETS™ ARE CUSTOM MADE FOR EACH KITCHEN ACCORDING TO THE UNIQUE DESIGN CREATED FOR EACH CUSTOMER. ONCE THE FTC 3-DAY RIGHT TO CANCEL HAS EXPIRED, KTU PLACES THE CABINET ORDER AND ONCE PLACED, THE ORDER CANNOT BE CANCELLED. 5) NO INSTALLATION , PLUMBING, ELECTRICAL, FLOORING, DECORATIVE OR OTHER CONSTRUCTION WORK IS TO BE PROVIDED UNLESS SPECIFICALLY IDENTIFIED IN THE DESCRIPTION SECTION ABOVE. IN THE EVENT KTU IS TO PERFORM ANY SUCH WORK, THE ESTIMATED PRICE DOES NOT INCLUDE ADDRESSING UNKNOWN CONTINGENCIES INCLUDING, BUT NOT LIMITED TO, INABILITY TO REUSE EXISTING WATER, VENT AND WASTE PIPES OR AIR SHAFTS, DUCTS, GRILLES, LOUVERS AND REGISTERS; THE NEED TO RELOCATE CONCEALED PIPES, RISERS, WIRING OR CONDUITS; OR THE NEED TO REPLACE ROTTEN OR DECAYED STRUCTURES OR PARTS THEREOF. THE ACTUAL COSTS OF SUCH CONTINGENCIES PLUS _% WILL BE BILLED TO CLIENT. 6) TITLE TO THE PRODUCTS SHALL NOT PASS TO CLIENT UNTIL THE FULL CONTRACT PRICE IS PAID TO KTU. 7) LATE PAYMENTS SHALL BE SUBJECT TO INTEREST CHARGES OF 1.5% PER MONTH OR THE LEGAL RATE, WHICHEVER SHALL BE THE LESSER, CALCULATED DAILY AND COMPOUNDED MONTHLY. IF KTU IS REQUIRED TO ENGAGE THE SERVICES OF A COLLECTION AGENCY OR AN ATTORNEY TO COLLECT PAYMENTS DUE UNDER THIS AGREEMENT, CLIENT AGREES TO REIMBURSE KTU FOR ANY REASONABLE AMOUNTS EXPENDED IN ORDER TO COLLECT THE UNPAID BALANCE. IN ADDITION TO ALL OTHER REMEDIES AVAILABLE UNDER THIS AGREEMENT OR AT LAW (WHICH KTU DOES NOT WAIVE BY THE EXERCISE OF ANY RIGHTS HEREUNDER), KTU SHALL BE ENTITLED TO SUSPEND THE DELIVERY OR INSTALLATION OF ANY PRODUCTS OR PERFORMANCE OF ANY SERVICES IF CLIENT FAILS TO PAY ANY AMOUNTS WHEN DUE HEREUNDER. 8) IF ANY TERM OF PROVISION OF THIS AGREEMENT IS INVALID, ILLEGAL OR UNENFORCEABLE IN ANY JURISDICTION, SUCH INVALIDITY, ILLEGALITY OR UNENFORCEABILITY SHALL NOT AFFECT ANY OTHER TERM OR PROVISION OF THIS AGREEMENT OR INVALIDATE OR RENDER UNENFORCEABLE SUCH TERM OR PROVISION IN ANY OTHER JURISDICTION. 9) THIS AGREEMENT SETS FORTH THE ENTIRE TRANSACTION BETWEEN THE PARTIES. ANY PRIOR AGREEMENTS, WARRANTIES OR REPRESENTATIONS MADE BY EITHER PARTY ARE SUPERSEDED BY THIS AGREEMENT. ALL CHANGES IN THIS AGREEMENT SHALL BE MADE BY A SEPARATE DOCUMENT EXECUTED BY THE CLIENT AND KTU. IF MORE THAN ONE CLIENT SIGNS THIS AGREEMENT, EACH CLIENT AUTHORIZES THE OTHER CLIENT(S) TO EXECUTE ANY FUTURE DOCUMENTS PERTAINING TO THE PROJECT FOR WHICH THE PRODUCTS AND SERVICES ARE TO BE FURNISHED UNDER THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO CHANGE ORDERS AND PAYMENT AUTHORIZATIONS, AND ALL CLIENTS AGREE TO BE BOUND THERETO. 10) KTU WILL PERFORM THIS AGREEMENT IN CONFORMITY WITH STANDARD INDUSTRY PRACTICES. CLIENT UNDERSTANDS AND AGREES THAT ANY CHANGES TO THE SCOPE OF WORK UNDER THIS AGREEMENT SHALL ONLY BE UNDERTAKEN BY KTU PURSUANT TO A CHANGE ORDER SIGNED BY BOTH CLIENT AND KTU. 11) KTU IS COMMITTED TO THE REASONABLE SATISFACTION OF ITS CLIENTS. THEREFORE, IT IS IMPORTANT THAT CLIENTS UNDERSTAND SOME OF THE CHARACTERISTICS AND CONDITIONS OF THE FINISH OF CLIENT’S SELECTED CUSTOM CABINETRY AS THE FINAL RESULT MAY APPEAR DIFFERENT THAN WHAT IS EXPECTED FROM VIEWING A PARTICULAR SAMPLE OR DISPLAY. • LIGHT STAINS AND NATURAL FINISHES (THOSE WITH NO STAIN APPLIED) ARE TRANSLUCENT AND MAGNIFY THE NATURAL CHARACTERISTICS OF WOOD. THE INFINITE VARIATIONS IN GRAIN PATTERNS, COLOR AND PARTICULAR MARKINGS ARE INHERENT TO WOOD AND ITS DIFFERENT SPECIES. THESE VARIATIONS ARE A PRODUCT OF NATURE AND COMPRISE THE FUNDAMENTAL BEAUTY OF REAL WOOD. ALL WOODS WILL CHANGE COLOR WHEN EXPOSED TO LIGHT. THIS PROCESS IS CALLED MELLOWING. WHILE THIS COLOR CHANGE IS IMPERCEPTIBLE FROM DAY TO DAY, IT MAY BE SIGNIFICANT OVER AN EXTENDED PERIOD OF TIME OR BECAUSE OF THE AMOUNT OF LIGHT TO WHICH THE WOOD IS EXPOSED. SOME SPECIES, ESPECIALLY CHERRY AND PINE, CHANGE COLOR MORE THAN OTHERS. ON WARRANTY REPLACEMENTS, KITCHEN TUNE-UP CANNOT GUARANTEE AN EXACT COLOR MATCH BECAUSE OF THE MELLOWING PROCESS. • TINTED VARNISH, SOLID COLOR FINISHES AND GLAZE – WOOD IS BY NATURE HYDROSCOPIC – IT ABSORBS AND GIVES OFF MOISTURE ACCORDING TO THE HUMIDITY SURROUNDING IT, EVEN WHEN A FINISH HAS BEEN APPLIED. BECAUSE OF MOISTURE, WOOD SHRINKS AND SWELLS. THIS PROCESS MAY CAUSE HAIRLINE FRACTURES IN THE FINISH WHERE THE WOOD IS JOINED. THIS IS NORMAL AND DOES NOT AFFECT THE STRUCTURAL STABILITY OR INTEGRITY OF THE JOINT CONSTRUCTION. LIKE OTHER FINISHES, TINTED VARNISH, SOLID COLOR FINISHES AND GLAZES ARE MERELY A COATING OF CATALYZED VARNISH. THESE FINISHES ARE SUSCEPTIBLE TO WEAR AND TEAR FROM NORMAL RESIDENTIAL USE. SOLID COLOR FINISHES INTENSIFY NICKS, CHIPS, DENTS, AND RUB THROUGHS, ESPECIALLY ON SHARP CORNERS AND EDGES. THESE FINISHES MAY ALSO YELLOW WITH TIME. • UNFINISHED CABINETRY - KTU WILL SUPPLY, UPON REQUEST, UNFINISHED PRODUCTS WITH NO STAIN, SEALER OR TOPCOATS APPLIED. BECAUSE WOOD IS HYDROSCOPIC AND CRITICAL SANDING PREPARATIONS ARE OUT OF OUR CONTROL, WE DO NOT WARRANTY ANY UNFINISHED PRODUCTS, INCLUDING CLAIMS MADE FOR WARPAGE AND COLOR VARIATIONS. NONE OF THE FINISH CHARACTERISTICS AND CONDITIONS LISTED ABOVE ARE CONSIDERED PRODUCT DEFECTS OR REASONS FOR REPLACEMENT OF PRODUCTS, NOR ARE ANY OF THESE CHARACTERISTICS AND CONDITIONS COVERED BY THE KITCHEN TUNE-UP® QUALITY PRODUCTS GUARANTEE™. KTU HAS DISCUSSED WITH CLIENT, AND CLIENT UNDERSTANDS, THE CHARACTERISTICS AND CONDITIONS OF THE FINISHES DESCRIBED IN THIS ACKNOWLEDGEMENT AND AS EXPLAINED IN SECTION 11. CLIENT ACCEPTS THOSE CHARACTERISTICS AND CONDITIONS. CLIENT UNDERSTANDS THAT THE COMPLETED PRODUCTS MAY NOT APPEAR EXACTLY LIKE SAMPLES OR DISPLAYS CLIENT HAS SEEN. I UNDERSTAND THAT THE PRODUCTS ARE SPECIALLY DESIGNED AND CONSTRUCTED FOR MY KITCHEN. THEREFORE, PRODUCT ORDERS ARE NOT CANCELABLE ONCE PLACED. This proposal was digitally signed on Saturday, April 30, 2022 by Jackie Schwane and Leland Schwane . You selected to receive confirmations/reminders via Email to [email redacted]. 6/12/24, 12:10 PM State of Arizona Mail - Kitchen Tune-Up

Clifford Corlett <[email redacted]>

Kitchen Tune-Up message

Taschia Salas <[email redacted]> Mon, Jun 10, 2024 at 1:41 PM To: Brittney Walsh <[email redacted]>, Clifford Corlett <[email redacted]>

Brittney,

We received the notice from ROC. Contractor is requesting to go out once more to remedy the 2 complaints that need to be addressed. Please let us know a good time to do so if owner will allow. We may need to order 2 new doors from supplier if sanding the rough edges will not suffice.

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

https://mail.google.com/mail/u/0/?ik=488712f564&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 1/1 Received 6/18/2024 ROC Legal

June 17, 2024

Written Answer to Citation and Complaint Case #2024-01533

In response to Charge #1, Thank you for bringing this to our attention. We strive to uphold a professional, workmanlike manner in all our services and regret any instances where we may have fallen short of the complainant’s expectations. This is the first complaint we've encountered during our decade in business. As we move forward, we remain steadfast in our commitment to maintaining exemplary standards of workmanship.

In response to Charge #2, we want to emphasize that we have been proactive in our attempts to contact the attorney representing the complainant, as advised in our early correspondence. We are particularly concerned about the issue of the 2 'sharp' premanufactured cabinet doors and the small dent on the inside of the cabinet frame. Despite our efforts, we have not yet received a response. The doors in question are manufactured through Northern Contours in Mesa, Arizona. Altering the edges of an RTF door would also alter its integrity. We assure you that we are ready to remedy the situation immediately. Northern Contours is prepared to replace the doors with 2 new ones, and we will repair the dent in question.

TAVAS LLC made every effort to accommodate the customer’s wishes and timelines during the project. Corporate Kitchen Tune-Up is strict on project completion dates, and as a franchise, we are to complete projects within 90 days of contract signing. The complainant signed her contract in May 2022 and delayed the project extensively through November 2022. We were patient and accommodating in our efforts with her other projects she had going on at the time. We also made numerous attempts to address her concerns about the project, ordering extra doors and materials, as evidenced in the order emails attached. We received the corporate complaint, and the advice from corporate was this was a customer that we were never going to make happy, which is so unfortunate.

Additionally, we wish to clarify that the final bill for this customer was waived due to her refusal to settle it upon completion of the job, which met our franchise standards. Any additional materials required for repairs were provided to the customer for their use, as failure to settle the final bill precludes warranty coverage under our franchise company.

Please see attached email correspondences and final bill write-off.

TAVAS, LLC DBA: Kitchen Tune Up of Lake Havasu Received 6/19/24, 11:33 AM Mail - [email redacted] 6/18/2024 ROC Legal Re: Kitchen Tune-Up

Brittney Walsh <[email redacted]> Thu 4/25/2024 12:13 PM Deleted Items

To:Taschia Salas <[email redacted]>;

Cc:[email redacted] <[email redacted]>;

Will do, thanks for the heads up. On Thu, Apr 25, 2024 at 7:48 AM Taschia Salas <[email redacted]> wrote: Brittney,

Please inform your client that our staff will be at the home Monday, April 29th between 9-9:30am. Please have all cabinets and drawers being repaired emptied for ease of work. Please have animals in a secure location away from staff. Photos and videos will be taken of project.

Thank you, Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

-- Brittney K. Walsh, Esq.

https://email.gohfc.com/owa/#path=/mail/AAMkAGJhZjU5OWRkLWVmMmMtNGQ4Yy1hOWY2LWQ5NjRmZWVhNGJhYQAuAAAAAABOa3xeqbEPRL26u… 1/1 Received 6/19/24, 11:32 AM Mail - [email redacted] 6/18/2024 ROC Legal Kitchen Tune-Up

Taschia Salas <[email redacted]> Wed 6/5/2024 6:04 PM

To:Brittney Walsh <[email redacted]>; Clifford Corlett <[email redacted]>;

Brittney,

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

Taschia Salas <[email redacted]> Mon 6/10/2024 1:41 PM

To:Brittney Walsh <[email redacted]>; Clifford Corlett <[email redacted]>;

Brittney,

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

https://email.gohfc.com/owa/#path=/mail/AAMkAGJhZjU5OWRkLWVmMmMtNGQ4Yy1hOWY2LWQ5NjRmZWVhNGJhYQAuAAAAAABOa3xeqbEPRL26u… 1/1 Received 6/19/24, 11:23 AM Mail - [email redacted] 6/18/2024 ROC Legal Fwd: upper cabinet

Taschia Salas Wed 2/21/2024 6:48 PM Sent Items

To:Taschia Salas <[email redacted]>;

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

Begin forwarded message:

From: Taschia Salas <[email redacted]> Date: August 4, 2022 at 12:32:03 PM MST Subject: Re: upper cabinet

Hi Jackie,

Victor is going by tomorrow (Friday 5th) to get the measurement for the addition cabinet(s) requested. I will get the price over to you first thing Saturday morning so we can get the order in next week to make the install deadline of August 29th. Be looking for that email Saturday morning.

Thank you,

Taschia Salas Kitchen Tune-Up (928)706-4664 work (928)453-5511 fax (928)846-2603 cell [email redacted]

On Jul 21, 2022, at 8:08 AM, Lee schwane <[email redacted]> wrote:

Hi Taschia, I thought I sent an email. I don't know what happened. We do not have sofits. We do want the cabinet to go out all the way to the end of the wall. As for the granite we are going with a full back splash so maybe the cabinet needs to go in first. As far as the granite we are going to change our choice becauseit was to expensive. So it may take some time. We can look here for granite. Thanks Jackie and Lee.

From: Taschia Salas <[email redacted]> Sent: Wednesday, July 20, 2022 5:35 PM To: Lee schwane <[email redacted]> Subject: Re: upper cabinet

Hi Jackie,

https://email.gohfc.com/owa/#path=/mail/search 1/2 Received 6/19/24, 11:23 AM Mail - [email redacted] 6/18/2024 Did you make a decision about that upper cabinet? Also, let me know when you have signed for your ROC Legal countertops. We will work closely with Rogers to see if they can go ahead and lay the board for the countertop so we can get the reface completed in a timely manner. Kitchen Tune-Up is adamant about us closing jobs out within 90 days of the contract being signed, so we try to abide by the policy as much as possible.

Thanks,

Taschia Salas Kitchen Tune-Up (928)706-4664 work (928)453-5511 fax (928)846-2603 cell [email redacted]

On Jul 18, 2022, at 1:54 PM, Lee schwane <[email redacted]> wrote:

Hi. I am not sure how this came to be, but we do not want a 12-inch cabinet to replace the shelves that would not provide any more space. Please go back and measure and buy a cabinet that will fill the whole wall. I do know that it will be an additional expense. We will put the 12- inch cabinet in the garage or somewhere.

Thank you Lee and Jackie

https://email.gohfc.com/owa/#path=/mail/search 2/2 Received 6/19/24, 11:25 AM Mail - [email redacted] 6/18/2024 ROC Legal Re: AZROC

Brittney Walsh <[email redacted]> Tue 4/9/2024 12:54 PM Deleted Items

To:Taschia Salas <[email redacted]>;

Please have them direct any correspondence to me. Unfortunately, the work performed was subpar and required numerous fixes, as is outlined in the ROC's findings. You are not entitled to recoup money for work done improperly and poorly.

Please let me know if you have any questions. On Tue, Apr 9, 2024 at 12:25 PM Taschia Salas <[email redacted]> wrote: Brittney Walsh,

Per Cliff Corlett, the ROC does not deal in monetary resolution. We can and will be hiring legal counsel once the repairs have been made to recoup the written off amount per our corporate franchise.

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

On Apr 9, 2024, at 10:39 AM, Brittney Walsh <[email redacted]> wrote:

Perfect. I will send it out. Victor likely won't be able to fix the plumbing. Can you get a plumber to come look at it and determine if the damages can be attributed to the work Kitchen Tune Up did? On Tue, Apr 9, 2024 at 10:37 AM Lee schwane <[email redacted]> wrote: Yes you have my permission. I thought I gave it to you last week. Victor told me I need to hire apl plumber to remove my ro System again. I think they should pay.

Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

From: Brittney Walsh <[email redacted]> Sent: Tuesday, April 9, 2024 10:03:21 AM To: Lee schwane <[email redacted]> Cc: Taschia Salas <[email redacted]> Subject: Re: AZROC

Because I did not get your permission to send this letter, it has not been sent. I revised it per these emails. I strongly recommend sending this out today. Do I have your permission to do so? On Tue, Apr 9, 2024 at 8:00 AM Lee schwane <[email redacted]> wrote: I will agree to your dates under protest. As I believe this could have been ordered sooner. https://email.gohfc.com/owa/#path=/mail/search 1/5 Received 6/19/24, 11:25 AM Mail - [email redacted] 6/18/2024 ROC Legal Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

From: Taschia Salas <[email redacted]> Sent: Tuesday, April 9, 2024 7:14:14 AM To: Lee schwane <[email redacted]> Subject: Re: AZROC

We were there the afternoon of the 3rd and the production company is on EST. Product was ordered last week and confirmed yesterday. Can you please confirm work completion dates of 4/29 and 4/30?

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

On Apr 8, 2024, at 7:36 PM, Lee schwane <[email redacted]> wrote:

They were here 8 days ago and just ordered the materials today?

Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

From: Clifford Corlett <[email redacted]> Sent: Monday, April 8, 2024 5:51:29 PM To: Lee schwane <[email redacted]> Cc: Taschia Salas <[email redacted]> Subject: Re: AZROC

Ladies and gentlemen, I have been reading your correspondence, as I always say at my onsite inspections that sometimes the time allotted for compliance is not realistic. Sometimes material must be ordered and sometimes owners have plans that don't allow access. Short extensions are permitted for reasons such as ordering materials. Please work together to complete this project. Cliff Corlett- Investigator # 167 Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. Suite 105 Phoenix, AZ. 85007-2812 Cell (928) 323-4739 Fax: (602) 542-3919 e-mail: [email redacted] website: roc.az.gov

ROC Logo/ To ROC Home Page ROC Investigator Badge/ Link to Investigations menu facebook 4 twitter 2

cid:[email protected] out AZ ROC’s survey to let us know how we’re doing.

On Mon, Apr 8, 2024 at 5:03 PM Lee schwane <[email redacted]> wrote: This doesn't appear to be in the time allowed.

Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

https://email.gohfc.com/owa/#path=/mail/search 2/5 Received 6/19/24, 11:25 AM Mail - [email redacted] 6/18/2024 From: Taschia Salas <[email redacted]> ROC Legal Sent: Monday, April 8, 2024 11:53:07 AM To: Lee schwane <[email redacted]>; [email redacted] <[email redacted]> Subject: Re: AZROC

Materials have been ordered and due to arrive 4/26. I can have Victor there to complete the work 4/29 and 4/30.

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

On Apr 3, 2024, at 6:36 PM, Lee schwane <[email redacted]> wrote:

I forgot about this piece of perfection.

Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

From: Taschia Salas <[email redacted]> Sent: Tuesday, April 2, 2024 9:59:17 AM To: Lee schwane <[email redacted]> Subject: Re: AZROC

Please send a good contact phone number and Victor will call to coordinate a time this week to come by and look again at what he needs to do. We may have to order materials, which will be about a 2-3 week turn around.

Thank you, Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

On Apr 2, 2024, at 8:02 AM, Lee schwane <[email redacted]> wrote:

I am very sorry for your inconvenience but I responded to your email on Monday as you made it very clear in the past that you are only available during business hours. Those 4 days fit my schedule, please change yours. Jackie

Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

From: Taschia Salas <[email redacted]> Sent: Tuesday, April 2, 2024 7:26:39 AM To: Lee schwane <[email redacted]> Subject: Re: AZROC

I asked for several days so we could arrange our schedule to meet your schedule. I did not receive correspondence from you until April 1st so we

https://email.gohfc.com/owa/#path=/mail/search 3/5 Received 6/19/24, 11:25 AM Mail - [email redacted] 6/18/2024 had to go ahead and book that week out. We have the 9-12th now ROC Legal available. Will these dates work for you?

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

On Apr 1, 2024, at 4:11 PM, Lee schwane <[email redacted]> wrote:

You asked me for 3 days between the 1st and the 19. I gave you 4 days. Please show up in the 4 days that you said would be good for you. Jackie

Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

From: Taschia Salas <[email redacted]> Sent: Monday, April 1, 2024 3:42:51 PM To: Lee schwane <[email redacted]>; [email redacted] <[email redacted]> Subject: Re: AZROC

Sorry, we are unavailable this week due to prior customer obligations. We can come the week of April 9- 12.

Please let us know if those dates work.

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

On Apr 1, 2024, at 2:07 PM, Lee schwane <[email redacted]> wrote:

Please come to repair your work on the 2nd through the 5th. Jackie and Lee Schwane.

Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

From: Taschia Salas <[email redacted]> Sent: Friday, March 29, 2024 2:43:42 PM To: Lee schwane

https://email.gohfc.com/owa/#path=/mail/search 4/5 Received 6/19/24, 11:25 AM Mail - [email redacted] 6/18/2024 <[email redacted]> ROC Legal Subject: AZROC

Regarding written directive of case #2024-01533.

Mr and Mrs Schwane,

Please list 3 dates between April 1-19 that you will be available for us to complete the work noted by the AZROC, not including weekend days. Victor and a business representative will be present for all work completed on the dates we both agree upon.

Once completed, the previously written off amount of $916.16 will be reinstated and due in full within 7 days of final inspection payable to: Kitchen Tune-Up C/o Taschia Salas 344 London Bridge Rd STE “i” Lake Havasu City, AZ 86403

Please respond with the dates and we will respond with a set date for work to be completed. If materials need to be ordered, we may have to ask for an extension which we will clear with the inspector.

Kind regards, Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted] <pro-AoHD990X.jpeg>

-- Brittney K. Walsh, Esq.

https://email.gohfc.com/owa/#path=/mail/search 5/5 Received 6/19/24, 11:30 AM Mail - [email redacted] 6/18/2024 ROC Legal Re: 2024-01533

Clifford Corlett <[email redacted]> Mon 6/10/2024 6:31 AM

To:Taschia Salas <[email redacted]>;

https://email.gohfc.com/owa/#path=/mail/inbox 1/2 Received 6/19/24, 11:30 AM Mail - [email redacted] 6/18/2024 Cliff Corlett- Investigator # 167 ROC Legal Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. Suite 105

Phoenix, AZ. 85007-2812 Cell (928) 323-4739 Fax: (602) 542-3919 e-mail: [email redacted] website: roc.az.gov

ROC Logo/ To ROC Home Page ROC Investigator Badge/ Link to Investigations menu facebook 4 twitter 2

cid:[email protected] out AZ ROC’s survey to let us know how we’re doing.

On Sat, Jun 8, 2024 at 12:45 PM Taschia Salas <[email redacted]> wrote: Cliff Corlett,

Please provide photographs of non compliant items from inspection date May 13, 2024 for case #2024-01533.

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

https://email.gohfc.com/owa/#path=/mail/inbox 2/2 Received 6/19/24, 11:33 AM Mail - [email redacted] 6/18/2024 ROC Legal Re: Case# 2024-01533

Clifford Corlett <[email redacted]> Tue 4/9/2024 10:04 AM Deleted Items

To:Taschia Salas <[email redacted]>;

Cc:[email redacted] <[email redacted]>;

Compliance due date extension request GRANTED. New dew date 5/6/24.

cc: Brittney Walsh.

Cliff Corlett- Investigator # 167 Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. Suite 105

Phoenix, AZ. 85007-2812 Cell (928) 323-4739 Fax: (602) 542-3919 e-mail: [email redacted] website: roc.az.gov

ROC Logo/ To ROC Home Page ROC Investigator Badge/ Link to Investigations menu facebook 4 twitter 2

cid:[email protected] out AZ ROC’s survey to let us know how we’re doing.

On Mon, Apr 8, 2024 at 11:51 AM Taschia Salas <[email redacted]> wrote: Cliff Corlett,

We have been to the customer’s house to assess material needs. We ordered materials which are due in 4/26. Target work date 4/29-4/30 (still have to coordinate with customer). May we please have these dates to complete the compliance?

Kind regards, Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

https://email.gohfc.com/owa/#path=/mail/AAMkAGJhZjU5OWRkLWVmMmMtNGQ4Yy1hOWY2LWQ5NjRmZWVhNGJhYQAuAAAAAABOa3xeqbEPRL26u… 1/1 Received 6/19/24, 11:19 AM Mail - [email redacted] 6/18/2024 ROC Legal Re:

Taschia Salas Fri 8/12/2022 11:43 AM Sent Items

To:Lee schwane <[email redacted]>;

Kitchen Tune-Up corporate’s suggestion is to go ahead and drop materials and collect mid-payment August 29th and to install when you are ready, which we can make arrangements for November.

Taschia Salas Kitchen Tune-Up (928)706-4664 work (928)453-5511 fax (928)846-2603 cell [email redacted]

On Aug 12, 2022, at 11:10 AM, Lee schwane <[email redacted]> wrote:

They can't get out there for 6 weeks.

From: Taschia Salas <[email redacted]> Sent: Friday, August 12, 2022 12:14 PM To: Lee schwane <[email redacted]> Subject: Re:

Can they go ahead and install the board so we can get the reface complete by the August 29th week?

Taschia Salas Kitchen Tune-Up (928)706-4664 work (928)453-5511 fax (928)846-2603 cell [email redacted]

On Aug 12, 2022, at 9:43 AM, Lee schwane <[email redacted]> wrote:

Hi. The counter top will not be installed till November. So we will have to make a plan to satisfy everyone the best we can. Jackie

https://email.gohfc.com/owa/#path=/mail/search 1/1 Received 6/19/24, 11:19 AM Mail - [email redacted] 6/18/2024 ROC Legal Re: Re:

Lee schwane <[email redacted]> Fri 8/12/2022 11:10 AM Citation

To:Taschia Salas <[email redacted]>;

They can't get out there for 6 weeks.

From: Taschia Salas <[email redacted]> Sent: Friday, August 12, 2022 12:14 PM To: Lee schwane <[email redacted]> Subject: Re:

Can they go ahead and install the board so we can get the reface complete by the August 29th week?

Taschia Salas Kitchen Tune-Up (928)706-4664 work (928)453-5511 fax (928)846-2603 cell [email redacted]

On Aug 12, 2022, at 9:43 AM, Lee schwane <[email redacted]> wrote:

Hi. The counter top will not be installed till November. So we will have to make a plan to satisfy everyone the best we can. Jackie

https://email.gohfc.com/owa/#path=/mail/search 1/1 Received 6/19/24, 11:06 AM Mail - [email redacted] 6/18/2024 ROC Legal COMPLAINT FILED WITH CORPORATE - ( SCHWANE / Salas )

Theresa Andrezze <[email redacted]> Mon 1/9/2023 5:51 PM

To:Taschia Salas <[email redacted]>;

Cc:Peter Rathke <[email redacted]>;

Importance: High

Hello Taschia & Victor,

The Home Office received the complaint below from Jackie Schwane regarding kitchen project. She is upset and claiming that there have been numerous issues that have been communicated with your team and the project is still incomplete. Please contact her today and address all her concerns. Once you communicate with her, please notify me and copy your ROM/Peter Ratke of the outcome including scheduled installation/repair date.

Thank you in advance for your prompt response via email.

Theresa ( TJ) Andrezze Customer Relations Liaison 949-404-1116 Email: [email redacted] www.HomeFranchiseConcepts.com

From: Web Form <[email redacted]> Sent: Friday, January 6, 2023 12:16 PM

https://email.gohfc.com/owa/#path=/mail/search 1/2 Received 6/19/24, 11:06 AM Mail - [email redacted] 6/18/2024 very unstable. It may cause problems in the future if we have to pull the dish washer out. There isROC alsoLegal no wood behind the skin and it is ripped and cracked. Top cabinets. #1 new cabinet He chiseled out a recess for hinge. Which just looks terrible. Any idiot could have done that. The door should have been installed properly without the recess for hinges. The bottom of the cabinet was rough puttied underneath for whatever reason and left not sanded and not painted to match anything. Next cabinet okay Cabinet next to refrigerator. The skin was a 1/32 too long causing it to rub and scratch refrigerator. The skin started peeling in the corner, pointed it out to Victor and he just ignored it. The cabinets over refrigerator the right bottom outside corner was damaged and left looking unfinished. Cabinet next to refrigerator on other side, also was cut a 1/32 too long rubbed and scratched refrigerator. Victor could have sanded the edge smooth and my refrigerator would not be scratched. There are also dents on each side of the refrigerator. Corner cabinet. Upper trim boards cut 3/16 of an in short filled with putty that doesn’t match. The trim on the corner was also cut a little short. 2 cabinets above microwave ok. The cabinet next to microwave have extra drill holes that are not covered. Very unsightly. The caulking. The only thing that makes any sense is that he smeared it making a mess. Then to clean it up he must have used a strong solvent removing the paint from the ceiling. Decided it was not working out and left the mess. The other cabinet I was missing and some trim was left outside by the garage. Didn’t care enough to knock on the door and inform us. The cabinet was left unfinished with no hardware. Good thing it didn’t rain before we found them. We were not informed that the new cabinet height was going to be shorter then existing and that is why the granite had to be installed 1st. Because it was up to the people installing the granite to make sure the cabinet height was correct according to Victor. The incorrect cabinet height held up the whole project. Victor should have at the very least installed the board keep the project on time. The contract did not state who was supposed to remove existing cabinet. At the last minute we had to scramble and pay $400.00 to someone the Victor recommended so he could install the new base cabinets. Tasha’s solution to write off the $961.97 that was due upon completion of kitchen she gave us 2 weeks to think about it, and less than a week later she wrote it off, and walked away leaving us with an unfinished kitchen which is in every way imaginable wrong. We have an unfinished kitchen. Tasha wanted me to pay the remainder before putting the finishing touches on the cabinets. We wanted it finished before we paid any more money. Tasha said finishing all mistakes in our kitchen is warranty work therefore we need to pay the full amount so it could be fixed. I was never given a copy of the warranty, I have no idea what the warranty is. The bottom line is that we have an unfinished kitchen. We will not pay until the kitchen is finished per our contract. Final payment is due upon completion. My Kitchen cabinets are not completed! All the damage in the kitchen leaves us to wonder if Victor damaged things on purpose. I HAVE PICTURES TO BACK ALL MY CLAIMS UP.

Customer Name: JACKIE SCHWANE Address: 420 Acoma Blvd S Unit 47 Lake Havasu City, AZ 86406 Day time Phone: +[number redacted] Evening Time Phone: +[number redacted] Email: [email redacted] Kitchen Tune Up Rep Name: Taschia & Victor Salas, Name of Kitchen Tune Up Location: Lake Havasu City Date of Experience: 2023-01-02 Date Type: Other Overall Experience Rating: Poor

https://email.gohfc.com/owa/#path=/mail/search 2/2 Received 6/19/24, 11:26 AM Mail - [email redacted] 6/18/2024 ROC Legal Lee Schwane

Taschia Salas <[email redacted]> Tue 4/9/2024 2:50 PM Citation

To:Brittney Walsh <[email redacted]>;

No plumber is needed for our repairs.

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

https://email.gohfc.com/owa/#path=/mail/search 1/1 Received 6/18/2024 ROC Legal Received Type: Standard 6/18/2024

User: Taschia Salas Quote PO: ktu3537schwaneadd ROC Legal

CSR: Tara Reynolds OE-836284-2 Quote Date: 8/12/2022 Plant: AZ RTF SO#: [number redacted] 305 South Brooks Circle Mesa, AZ 85202 Opportunity: #22182 - Standard Pricing

Sold To: 10KTUCORP (NCI) Ship To: ARABIAN LANE Contact: Kitchen Tune Up - Corporate Kitchen Tune Up #3537 Taschia Salas - Purchasing S Main St Ste 1C 2787 Arabian Ln [email redacted] Aberdeen, SD 57401-4189 Lake Havasu City, AZ 86404-2122 Ph.: (928) 706-4664 Fax: (928) 733-6140 Ship Method: NC Standard Packaging Program: See Customer Specific Packaging: SF: 3.44 Pieces: 1

Ship Specs: Bundlewrap Corrugate Wrap Divider Inside Delivery Liftgate Storage Unit Contact Customer Customer Specific Ship Notes: Pick up in Mesa with ktu3537schwane

Line Type Qty Total SF BaseUnits BaseUnit $ Base $ Adders $ Unit $ Total $ Door 1 3.4388 3.4388 SF $15.44 $53.11 $5.58 $58.69 $58.69 1/4" x 34 3/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*3.4388 SF =$2.58

PLEASE REVIEW ALL INFORMATION, MAKE ANY REQUIRED CORRECTIONS, Product Total: $58.69 THEN SIGN AND EMAIL OR FAX (218-736-7919) BACK TO YOUR CUSTOMER Packaging Upcharges: $0.00 CARE REPRESENTATIVE FOR NORTHERN CONTOURS TO BEGIN Other Upcharges: $0.00 PRODUCTION. **Freight: $50.00 (Signature) Sales Tax: TBD

All shipments are considered FOB shipping point unless otherwise indicated by Northern Contours. Total: $108.69 **Freight Estimates are subject to change. Currency: USD

Page: 1 of 1 - Printed: 6/19/2024 1:13:13 PM Received Type: Standard 6/18/2024

User: Janie Skonseng Quote PO: Ktu3537schwaneadd2024 ROC Legal

CSR: Janie Skonseng OE-1043538-8 Quote Date: 4/8/2024 Plant: MN RTF SO#: [number redacted] 409 South Robert Street Fergus Falls, MN 56537 Opportunity: #22182 - Standard Pricing

PLEASE REVIEW ALL INFORMATION, MAKE ANY REQUIRED CORRECTIONS, Product Total: $310.95 THEN SIGN AND EMAIL OR FAX (218-736-7919) BACK TO YOUR CUSTOMER Packaging Upcharges: $0.00 CARE REPRESENTATIVE FOR NORTHERN CONTOURS TO BEGIN Other Upcharges: $0.00 PRODUCTION. Freight: TBD (Signature) Sales Tax: TBD

All shipments are considered FOB shipping point unless otherwise indicated by Northern Contours. Total: $310.95 Currency: USD

Page: 1 of 1 - Printed: 6/19/2024 1:14:59 PM Received Type: Standard 6/18/2024

User: Taschia Salas Quote PO: ktu3537schwane ROC Legal

CSR: Tara Reynolds OE-793104-1 Quote Date: 5/5/2022 Plant: AZ RTF SO#: [number redacted] 305 South Brooks Circle Mesa, AZ 85202 Opportunity: #22182 - Standard Pricing

Sold To: 10KTUCORP (NCI) Ship To: ARABIAN LANE Contact: Kitchen Tune Up - Corporate Kitchen Tune Up #3537 Taschia Salas - Purchasing S Main St Ste 1C 2787 Arabian Ln [email redacted] Aberdeen, SD 57401-4189 Lake Havasu City, AZ 86404-2122 Ph.: (928) 706-4664 Fax: (928) 733-6140 Ship Method: CPU Packaging Program: See Customer Specific Packaging: SF: 123.19 Pieces: 42

Ship Specs: Bundlewrap Corrugate Wrap Divider Inside Delivery Liftgate Storage Unit Contact Customer Customer Specific Ship Notes: Box, Hexacomb, Corrugate Wrap, Tag & Downstack - Residential Address - Liftgate Required - LTL Call for Appt: (928) 846-7944 or (928) 846-2603. Line Type Qty Total SF BaseUnits BaseUnit $ Base $ Adders $ Unit $ Total $ Door 2 11.3420 5.6710 SF $14.24 $80.73 $7.25 $87.98 $175.96 1/2" x 34 3/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*5.671 SF =$4.25 Door 2 5.4297 2.7148 SF $14.24 $38.65 $5.04 $43.68 $87.36 1/4" x 34 3/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*2.7148 SF =$2.04 Door 1 3.2943 3.2943 SF $14.24 $46.89 $5.47 $52.36 $52.36 1/2" x 28 3/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*3.2943 SF =$2.47 Door 1 2.0964 2.0964 SF $14.24 $29.84 $4.57 $34.41 $34.41 1/2" x 28 3/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*2.0964 SF =$1.57 Door 1 4.3924 4.3924 SF $14.24 $62.53 $6.29 $68.82 $68.82 22" x 28 3/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*4.3924 SF =$3.29 Door 1 2.1463 2.1463 SF $14.24 $30.55 $4.61 $35.16 $35.16 3/4" x 28 3/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*2.1463 SF =$1.61 Door 2 5.1910 2.5955 SF $14.24 $36.95 $4.95 $41.89 $83.79 1/4" x 23" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*2.5955 SF =$1.95 Door 1 2.3559 2.3559 SF $14.24 $33.54 $4.77 $38.30 $38.30 3/4" x 23" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*2.3559 SF =$1.77 Door 2 7.2014 3.6007 SF $14.24 $51.26 $5.70 $56.96 $113.91 17" x 30 1/2" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*3.6007 SF =$2.70 Door 1 2.2769 2.2769 SF $14.24 $32.41 $4.71 $37.12 $37.12 3/4" x 30 1/2" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: HB1 - Pattern 1 $1.5*2 Hole =$3.0 | Back Upgrade $0.75*2.2769 SF =$1.71

Page: 1 of 3 - Printed: 6/19/2024 1:17:50 PM Received Type: Standard 6/18/2024

User: Taschia Salas Quote PO: ktu3537schwane ROC Legal

CSR: Tara Reynolds OE-793104-1 Quote Date: 5/5/2022 Plant: AZ RTF SO#: [number redacted] 305 South Brooks Circle Mesa, AZ 85202 Opportunity: #22182 - Standard Pricing

Sold To: 10KTUCORP (NCI) Ship To: ARABIAN LANE Contact: Kitchen Tune Up - Corporate Kitchen Tune Up #3537 Taschia Salas - Purchasing S Main St Ste 1C 2787 Arabian Ln [email redacted] Aberdeen, SD 57401-4189 Lake Havasu City, AZ 86404-2122 Ph.: (928) 706-4664 Fax: (928) 733-6140 Ship Method: CPU Packaging Program: See Customer Specific Packaging: SF: 123.19 Pieces: 42

Ship Specs: Bundlewrap Corrugate Wrap Divider Inside Delivery Liftgate Storage Unit Contact Customer Customer Specific Ship Notes: Box, Hexacomb, Corrugate Wrap, Tag & Downstack - Residential Address - Liftgate Required - LTL Call for Appt: (928) 846-7944 or (928) 846-2603. Line Type Qty Total SF BaseUnits BaseUnit $ Base $ Adders $ Unit $ Total $ Door 2 3.3008 1.6504 SF $14.24 $23.49 $1.24 $24.73 $49.46 5/8" x 16 1/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: No Bore: Pc =$0 | Back Upgrade $0.75*1.6504 SF =$1.24 Door 2 2.3698 1.1849 SF $14.24 $16.87 $0.89 $17.76 $35.51 1/2" x 9 3/4" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: No Bore: Pc =$0 | Back Upgrade $0.75*1.1849 SF =$0.89 Door 4 8.6840 2.1710 SF $14.24 $30.90 $1.63 $32.53 $130.13 1/4" x 30 1/2" x 3/4" Square Classic B110 Door | Face:Majestic Walnut (2102) (V) | Back:Majestic Walnut (V) Hinge: No Bore: Pc =$0 | Back Upgrade $0.75*2.171 SF =$1.63 Drawer Front 1 1.5859 1.5859 SF $9.00 $14.27 $1.19 $15.45 $15.45 5/8" x 7" x 3/4" Slab Classic B110 Dwr | Face:Majestic Walnut (2102) (H) | Back:Majestic Walnut (H) Back Upgrade $0.75*1.5859 SF =$1.19 Drawer Front 1 0.9722 1 (Min) SF $9.00 $9.00 $0.75 $9.75 $9.75 20" x 7" x 3/4" Slab Classic B110 Dwr | Face:Majestic Walnut (2102) (H) | Back:Majestic Walnut (H) Back Upgrade $0.75*1 SF (Min) =$0.75 Drawer Front 2 3.125 1.5625 SF $9.00 $14.05 $1.17 $15.23 $30.45 20" x 11 1/4" x 3/4" Slab Classic B110 Dwr | Face:Majestic Walnut (2102) (H) | Back:Majestic Walnut (H) Back Upgrade $0.75*1.5625 SF =$1.17 Drawer Front 1 0.7170 1 (Min) SF $9.00 $9.00 $0.75 $9.75 $9.75 3/4" x 7" x 3/4" Slab Classic B110 Dwr | Face:Majestic Walnut (2102) (H) | Back:Majestic Walnut (H) Back Upgrade $0.75*1 SF (Min) =$0.75 CTS Panel 1 3.4306 3.4306 SF $5.42 $18.60 $0.00 $18.60 $18.60 13" x 38" x 1/4" CTS Panel One-Sided | Face:Majestic Walnut (2102) (V) | Core:Raw CTS Panel 1 6.25 6.25 SF $5.42 $33.89 $0.00 $33.89 $33.89 25" x 36" x 1/4" CTS Panel One-Sided | Face:Majestic Walnut (2102) (V) | Core:Raw CTS Panel 3 8.0000 2.6667 SF $5.42 $14.46 $0.00 $14.46 $43.38 4" x 96" x 1/4" CTS Panel One-Sided | Face:Majestic Walnut (2102) (V) | Core:Raw PSA 1 32 1 Pc $123.00 $123.00 $0.00 $123.00 $123.00 48" x 96" PSA Half Sheet (2x8) - Set of 2 | Face:Majestic Walnut (2102) (V) | Core:PSA Backer

Page: 2 of 3 - Printed: 6/19/2024 1:17:50 PM Received Type: Standard 6/18/2024

User: Taschia Salas Quote PO: ktu3537schwane ROC Legal

CSR: Tara Reynolds OE-793104-1 Quote Date: 5/5/2022 Plant: AZ RTF SO#: [number redacted] 305 South Brooks Circle Mesa, AZ 85202 Opportunity: #22182 - Standard Pricing

Sold To: 10KTUCORP (NCI) Ship To: ARABIAN LANE Contact: Kitchen Tune Up - Corporate Kitchen Tune Up #3537 Taschia Salas - Purchasing S Main St Ste 1C 2787 Arabian Ln [email redacted] Aberdeen, SD 57401-4189 Lake Havasu City, AZ 86404-2122 Ph.: (928) 706-4664 Fax: (928) 733-6140 Ship Method: CPU Packaging Program: See Customer Specific Packaging: SF: 123.19 Pieces: 42

PLEASE REVIEW ALL INFORMATION, MAKE ANY REQUIRED CORRECTIONS, Product Total: $1,427.71 THEN SIGN AND EMAIL OR FAX (218-736-7919) BACK TO YOUR CUSTOMER Packaging Upcharges: $0.00 CARE REPRESENTATIVE FOR NORTHERN CONTOURS TO BEGIN Other Upcharges: $0.00 PRODUCTION. **Freight: $173.69 (Signature) Sales Tax: $132.92

All shipments are considered FOB shipping point unless otherwise indicated by Northern Contours. Total: $1,734.32 **Freight Estimates are subject to change. Currency: USD

Page: 3 of 3 - Printed: 6/19/2024 1:17:50 PM Received Type: Remake 6/18/2024

User: Danette Palmer Quote PO: ktu3537schwane-RMK ROC Legal

CSR: Tara Reynolds OE-850384-4 Quote Date: 9/15/2022 Plant: AZ RTF SO#: [number redacted] 305 South Brooks Circle Mesa, AZ 85202 Opportunity: #22182 - Standard Pricing

Sold To: 10KTUCORP (NCI) Ship To: ARABIAN LANE Contact: Kitchen Tune Up - Corporate Kitchen Tune Up #3537 Taschia Salas - Purchasing S Main St Ste 1C 2787 Arabian Ln [email redacted] Aberdeen, SD 57401-4189 Lake Havasu City, AZ 86404-2122 Ph.: (928) 706-4664 Fax: (928) 733-6140 Ship Method: CPU Packaging Program: See Customer Specific Packaging: SF: 1.65 Pieces: 1

PLEASE REVIEW ALL INFORMATION, MAKE ANY REQUIRED CORRECTIONS, Product Total: $0.00 THEN SIGN AND EMAIL OR FAX (218-736-7919) BACK TO YOUR CUSTOMER Packaging Upcharges: $0.00 CARE REPRESENTATIVE FOR NORTHERN CONTOURS TO BEGIN Other Upcharges: $0.00 PRODUCTION. Freight: TBD (Signature) Sales Tax: TBD

All shipments are considered FOB shipping point unless otherwise indicated by Northern Contours. Total: $0.00 Currency: USD

Page: 1 of 1 - Printed: 6/19/2024 1:16:08 PM Received 6/19/24, 11:21 AM Mail - [email redacted] 6/18/2024 ROC Legal Re: How to care for your refreshed cabinets

Lee schwane <[email redacted]> Fri 1/6/2023 1:22 PM Citation

To:Taschia Salas <[email redacted]>;

 1 attachments (17 KB) kitchen cabinets.docx;

We are so very disappointed.

From: Kitchen Tune-Up Lake Havasu City, AZ <[email redacted]> Sent: Saturday, December 31, 2022 4:23 PM To: [email redacted] <[email redacted]> Subject: How to care for your refreshed cabinets

Logo

Hello Jackie Schwane,

The final invoice for $995.63 has been written off and your account is closed. No further services will be provided. We will deliver the purchased cabinet and any leftover materials from the job to you on Monday, January 2nd. If we come across any PSA, we will be happy to provide that at a later date.

Thank you again, Kitchen Tune-Up Lake Havasu City, AZ http://kitchentuneup.com/lake-havasu-city-az (928) 706-4664 [email redacted]

This email was sent to your address because your email preferences are set to receive updates from Kitchen Tune-Up.

https://email.gohfc.com/owa/#path=/mail/search 1/2 Received 6/19/24, 11:21 AM Mail - [email redacted] 6/18/2024 ROC Legal

To stop receiving these emails unsubscribe.

https://email.gohfc.com/owa/#path=/mail/search 2/2 Received 6/18/2024 ROC Legal Received 6/20/24, 8:28 AM State of Arizona Mail - Written Answer to Citation and Complaint Case #2024-01533 6/18/2024 ROC Legal

Answers - AZROC <[email redacted]>

Written Answer to Citation and Complaint Case #2024-01533 messages

Taschia Salas <[email redacted]> Tue, Jun 18, 2024 at 6:40 PM To: "[email redacted]" <[email redacted]>

Please open ROC complaint for answer. All others are supporting documents.

Thank you,

TAVAS LLC

---------- Forwarded message ---------- From: Taschia Salas <[email redacted]> To: Brittney Walsh <[email redacted]>, Clifford Corlett <[email redacted]> Cc: Bcc: Date: Mon, 10 Jun 2024 13:41:04 -0700 Subject: Kitchen Tune-Up Brittney,

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

---------- Forwarded message ---------- From: Clifford Corlett <[email redacted]> To: Taschia Salas <[email redacted]> Cc: Bcc: Date: Mon, 10 Jun 2024 06:31:20 -0700 Subject: Re: 2024-01533

https://mail.google.com/mail/b/AEoRXRRvDBQMzzEewLCaHqIBI_dHXjGsfAlF6xCijCrB3WqxSUPy/u/0/?ik=581c53cf5c&view=pt&search=all&permthi… 1/11 Received 6/20/24, 8:28 AM State of Arizona Mail - Written Answer to Citation and Complaint Case #2024-01533 6/18/2024 ROC Legal

Cliff Corlett- Investigator # 167 Mohave & La Paz Counties Arizona Registrar of Contractors 1700 W. Washington St. Suite 105 Phoenix, AZ. 85007-2812 Cell (928) 323-4739 Fax: (602) 542-3919 e-mail: [email redacted] website: roc.az.gov

ROC Logo/ To ROC Home Page ROC Investigator Badge/ Link to Investigations menu facebook 4 twitter 2

cid:[email protected] out AZ ROC’s survey to let us know how we’re doing.

On Sat, Jun 8, 2024 at 12:45 PM Taschia Salas <[email redacted]> wrote: Cliff Corlett,

Please provide photographs of non compliant items from inspection date May 13, 2024 for case #2024-01533.

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

---------- Forwarded message ---------- From: <[email redacted]> To: Brittney Walsh <[email redacted]>, Clifford Corlett <[email redacted]> Cc: Bcc: Date: Wed, 5 Jun 2024 18:04:28 -0700 Subject: Kitchen Tune-Up Brittney,

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

---------- Forwarded message ---------- From: Brittney Walsh <[email redacted]> To: Taschia Salas <[email redacted]> Cc: "[email redacted]" <[email redacted]> Bcc: Date: Thu, 25 Apr 2024 12:13:17 -0700 Subject: Re: Kitchen Tune-Up Will do, thanks for the heads up. On Thu, Apr 25, 2024 at 7:48 AM Taschia Salas <[email redacted]> wrote: Brittney,

Thank you, Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

https://mail.google.com/mail/b/AEoRXRRvDBQMzzEewLCaHqIBI_dHXjGsfAlF6xCijCrB3WqxSUPy/u/0/?ik=581c53cf5c&view=pt&search=all&permthi… 2/11 Received 6/20/24, 8:28 AM State of Arizona Mail - Written Answer to Citation and Complaint Case #2024-01533 6/18/2024 -- ROC Legal Brittney K. Walsh, Esq.

---------- Forwarded message ---------- From: <[email redacted]> To: Brittney Walsh <[email redacted]> Cc: Bcc: Date: Tue, 9 Apr 2024 14:50:44 -0700 Subject: Lee Schwane No plumber is needed for our repairs.

Taschia Salas Kitchen Tune-Up (928) 706-4664 office [email redacted]

---------- Forwarded message ---------- From: Brittney Walsh <[email redacted]> To: Taschia Salas <[email redacted]> Cc: Bcc: Date: Tue, 9 Apr 2024 12:54:16 -0700 Subject: Re: AZROC Please have them direct any correspondence to me. Unfortunately, the work performed was subpar and required numerous fixes, as is outlined in the ROC's findings. You are not entitled to recoup money for work done improperly and poorly.