2023A-13971-CHC-ROC Notice of Hearing and Packet MAILED
2023A-13971-CHC-ROC · Registrar of Contractors · 2024-04-26
REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA
Felipe Estrada Jr. , Case No. 2023-13971 COMPLAINANT, Docket No. 2023A-13971-CHC-ROC v. NOTICE OF HEARING ON CONTESTED CASE Rhino Construction and Development LLC License No. ROC 320564,
RESPONDENT.
This Notice of Hearing is issued under A.R.S. § 41-1092.05(D). HEARING INFORMATION The hearing is set for: June 4, 2024 1:00 PM Sondra Vanella Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.
If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.
You must attend this hearing. This is an adversarial hearing before an administrative
law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be
prepared to present evidence, including witness testimony and documents, in support of your case.
STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,
Chapter 6, Article 10. A.R.S. § 32-1156.
The statutes and rules governing the hearing can be found at: Arizona Revised
Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.
PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the
complaint and citation, which were served on the Respondent on March 26, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a)
Charge: 2 A.R.S. § 32-1154(A)(22)
THE PARTIES TO THE ADMINISTRATIVE HEARING
Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing.
Respondent and Complainant, as the parties to the hearing, will present evidence and
argument to the administrative law judge.
The Registrar’s assigned investigator will appear as a witness at the hearing.
RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).
CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.
HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.
REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.
HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses
certain documents to the parties and the Office of Administrative Hearings. These documents
are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit
additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below. SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their
case. If a party wants to obtain testimony from a witness or documents not in the party’s
possession, the party must prepare and file a written subpoena for the Administrative Law
Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a
subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.
DISCLOSURE STATEMENT
At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is
available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20-
%20Prehearing%20Disclosure%20Statement%2020191007v4.pdf
CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties,
the party must file a written motion with the Office of Administrative Hearings, directed to the
assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.
The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).
RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated April 18, 2024.
By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail April 18, 2024 to: Respondent(s) Rhino Construction and Development LLC 3029 Canal Dr Mohave valley, AZ 86440
Complainant(s) Felipe Estrada Jr. 2575 Ridge Run Ave Bullhead City, AZ 86429
Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar
Case No. 2023-13971 /
Katie Hobbs, Governor Martin Quezada, Director
Hearing Packet FAQ What is the Hearing Packet?
The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.
Who gets the Hearing Packet?
The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.
What types of cases does the Registrar prepare a Hearing Packet for?
The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.
What is in the Hearing Packet?
The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:
● Original complaint;
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ
Katie Hobbs, Governor Martin Quezada, Director
● Citation; and ● Answer.
The Hearing Packet will also contain the following documents (if applicable):
● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.
What if there are documents missing from the Hearing Packet?
If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.
If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:
● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ
Katie Hobbs, Governor Martin Quezada, Director
How do I disclose evidence I intend to use at a Hearing?
You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.
A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.
How do I obtain documents I previously submitted to the Registrar?
If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ
Complainant: Felipe Jr Estrada 2575 Ridge Run Ave Bullhead City, AZ 86429
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Respondent: Rhino Construction and Development LLC 3029 Canal Dr Mohave valley, AZ 86440
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 March 25, 2024
Respondent: Rhino Construction and Development LLC 3029 Canal Dr Mohave Valley, AZ 86440
Complainant: Felipe Jr Estrada 2575 Ridge Run Ave Bullhead City, AZ 86429
Case No.: 2023-13971 Investigator: Cliff Corlett Inspection Date: 3-25-24 Inspection Time: N/A
Compliance Jobsite General Notes: On 2/12/24 the Registrar issued a Written Directive to Rhino Construction & Development LLC to make the corrections detailed below. That directive had a compliance due date of 3/8/24. On 3-8-24 the Complainant contacted the ROC to advise that no corrective work had been performed or even started.
Compliance Findings: RESPONDENT IS NOT IN COMPLIANCE
Compliance Item: 2 - Stucco falling apart/cracking on parapet roof & separating from walls. Investigator’s Observation: Numerous stucco cracks were noted. The Workmanship Standards for Licensed Contractors (WSLC) stares that: Stucco cracks in excess of 1/16-inch or excessive hairline cracking is unacceptable and the contractor should correct by appropriate methods. RESPONDENT SHOULD PROPERLY CORRECT ALL STUCCO CRACKS MEETING OR EXCEEDING THIS STANDARD MATCHING THE SURROUNDING AREA AS CLOSLEY AS POSSIBLE. Governing Rule: Violation of any rule adopted by the Registrar; Namely
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 4 - Bearing wall not finishing, no stucco didn’t fill wall or cap. (Paid extra) Investigator’s Observation: Property line masonry retaining wall construction completed by H/O. RESPONDENT SHOULD PROPERLY APPLY THE CONTRACTED STUCCO FINISH. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 6 - Fireplace not installed. Investigator’s Observation: August 30, 2019 contract states that "All construction as per plans". The plans show a fireplace. RESPONDENT SHOULD PROPERLY PROVIDE AD INSTALL THE FIRE PLACE AS ON THE PLANS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 7 - 7. Kitchen and bedroom windows leaking. Investigator’s Observation: RESPONDENTSHOULD PROPERLY DETERMINE CAUSE AND CORRECT HE LEAKS AT THE WINDOWS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 9 - 9. Didn’t caulk thresholds. Investigator’s Observation: The WSLC states that: water should not leak UNDER door thresholds. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 13 - Didn’t finish closets & barn doors. Investigator’s Observation: Closet doors do not have the typical bottom guides installed and the hanging tracks are loose, sagging. RESPONDENT SHOULD CORRECT BY APPROPIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.
If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,
/S/ Cliff Corlett Cliff Corlett, Investigator #167 928 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC: FILE
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 2023-13971 JSI PHOTOS 2575 RIDGE RUN AVE BHC. ROC PHOTOS P-01
P-02
House is colored La Habra Stucco. Typical “splotchy” color. Stucco is over two years old. P-03
P-04
Stucco cracks in excess of standards. P-05
P-06
Exposed foam. P-07
Alleged leaks at windows
P-08 P-09
Stucco cracks and poor color match repair.
P-10
Stone added by others. P-11
P-12 P-13
P-14 Crack at drywall ceiling to stucco connection. This is a code violation as there should be a min 12-overhang where there is exterior drywall. P-15
P-16 P-17
P-18 P-19
P-20
Stucco crack exceeding standards. P-21
Allegation. Insufficient paint coats. NO underlying drywall flash is showing with extreme lighting.
P-22 Garage door weather strip not caulked. NOT REQUIRED. P-23 Retaining wall completed by others. P-24
Faux beams all “spliced”. !6 foot main logs and 4 ft added to each.
P-25
Barn door(s) hung improperly P-26 Loose track.
P-28
Hardware sagging P-29
P-30
Hardware sagging. P-31
P-32 P-33 Drywall/ cornerbead crack P-34 Crack
P-35 Concrete was to be “Terra Cotta” P-36
Concrete was to be “Terra Cotta”
P-37
Several Concrete cracks. Within acceptable standard. P-38
P-40 P-41
P-42 PHOTOS FROM COMPLAINANT OF ROOF /PARAPET CRACKING C-01
C-02 C-03
C-04 C-05 Jobsite Inspection Notes
Case No.: 2023-13971 Investigator: Cliff Corlett Inspection Date: January 16, 2024 Inspection Time: 11:30 AM
Complainant: Felipe Jr Estrada Respondent: Rhino Construction Not Present: and Development LLC Not Present:
Jobsite General Notes:
Compliance Item: 2 - Stucco falling apart/cracking on parapet roof & separating from walls. Investigator’s Observation: Numerous stucco cracks were noted. The Workmanship Standards for Licensed Contractors (WSLC) stares that: Stucco cracks in excess of 1/16-inch or excessive hairline cracking is unacceptable and the contractor should correct by appropriate methods. RESPONDENT SHOULD PROPERLY CORRECT ALL STUCCO CRACKS MEETING OR EXCEEDING THIS STANDARD MATCHING THE SURROUNDING AREA AS CLOSLEY AS POSSIBLE. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 4 - Bearing wall not finishing, no stucco didn’t fill wall or cap. (Paid extra) Investigator’s Observation: Property line masonry retaining wall construction completed by H/O. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
RESPONDENT SHOULD PROPERLY APPLY THE CONTRACTED STUCCO FINISH. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 6 - Fireplace not installed. Investigator’s Observation: August 30, 2019 contract states that "All construction as per plans". The plans show a fireplace. RESPONDENT SHOULD PROPERLY PROVIDE AD INSTALL THE FIRE PLACE AS ON THE PLANS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 7 - 7. Kitchen and bedroom windows leaking. Investigator’s Observation: RESPONDENTSHOULD PROPERLY DETERMINE CAUSE AND CORRECT THE LEAKS AT THE WINDOWS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 9 - 9. Didn’t caulk thresholds. Investigator’s Observation: The WSLC states that: Water should not leak UNDER door thresholds. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Compliance Item: 13 - Didn’t finish closets & barn doors. Investigator’s Observation: Closet / barn doors do not have the typical bottom guides installed and the hanging tracks are loose , sagging. RESPONDENT SHOULD CORRECT BY APPROPIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
ITEMS NOT REQUIRING CORRECTION:
Compliance Item: 1 - Need to paint house, white calcium stained stucco. Investigator’s Observation: House stucco appears to be a typical cementious color coat. Cementious color coats are prone to color variations and efflorescence. This is more noticeable on the darker colors. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 3 - 2nd paint coating on interior garages missing. Investigator’s Observation: The issues with the garage ceiling is not paint but drywall "flash" which is a typical drywall condition exaggerated by viewing at extreme angles and with excess lighting shining across the surface. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 5 - Driveway two tone and cracks (Paid Xtra $1,500.00 Investigator’s Observation: COLOR: Concrete drive was to be adobe colored concrete. Appears batch plant may have been lite on adding color. This would be beyond the control of the Respondent. The Complainant may be due some compensation however the ROC has no jurisdiction to required monetary settlements. CRACKS: The WSLC states that cracks in excess of 3/32-inches and or compound cracks that exceed 1/8-inch vertical displacement are unacceptable. The affected areas are to be replaced.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
No cracking was noted to meet or exceed the standards. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 8 - 8. Didn’t caulk around all garage doors. Investigator’s Observation: Calking around garage door weather- strip not required. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 10 - 10. Didn’t clean landscape of plaster and debris. Investigator’s Observation: Debris cleaned up prior to onsite meeting. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 11 - 11. Ceiling beams ordered 16’ vs. 20’. (Paid $800.00 extra). Investigator’s Observation: Living room faux peel pole beams all appeared to be two piece /spliced. No plans or other documentation to support allegations regarding 20-ft. instead of two piece beams. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 12 - No credit for no flooring / installed (Polished floors by me). Investigator’s Observation: The ROC has no authority to settle financial disputes. If the parties cannot resolve this issue then they may wish to seek relief in another forum. Governing Rule:
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Compliance Item: 14 - Rhino Construction faltered 3 times on contracts. Dates. Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 15 - My bank needed a new contract because of the faltered date on last contract or I would lose 3% loan. Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 16 - Met with Rhino end of January 2022 at the title company to sign quick contract Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
December 26, 2023
Respondent: Rhino Construction and Development LLC 3029 Canal Dr Mohave valley, AZ 86440
Complainant: Felipe Jr Estrada 2575 Ridge Run Ave Bullhead City, AZ 86429
Jobsite Inspection Notice Re: Complaint Number 2023-13971
Dear Complainant and Respondent:
A formal complaint has been filed with the Arizona Registrar of Contractors.
A jobsite inspection is scheduled for January 16, 2024 at 11:30 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.
COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812
602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.
============================================================== If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.
If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.
Sincerely, /s/ Cliff Corlett Cliff Corlett, Investigator #167 928 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC: File
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812
602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Complainant: Felipe Jr Estrada 2575 Ridge Run Ave Bullhead City, AZ 86429
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Respondent: Rhino Construction and Development LLC 3029 Canal Dr. Mohave valley, AZ 86440
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 February 12, 2024
Respondent: Rhino Construction and Development LLC 3029 Canal Dr. Mohave valley, AZ 86440
Complainant: Felipe Jr Estrada 2575 Ridge Run Ave Bullhead City, AZ 86429
License No. ROC 320564
Re:Complaint No. 2023-13971
WRITTEN DIRECTIVE FROM THE REGISTRAR
Dear Respondent:
After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00.
You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on or before March 8, 2024.
RESTRICTIONS You may not perform or hire other contractors to perform work that is outside the scope of your license. If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.
This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:
Compliance Item: 2 - Stucco falling apart/cracking on parapet roof & separating from walls. Investigator’s Observation: Numerous stucco cracks were noted. The Workmanship Standards for Licensed Contractors (WSLC) stares that: Stucco cracks in excess of 1/16-inch or excessive hairline cracking is unacceptable and the contractor should correct by appropriate methods. RESPONDENT SHOULD PROPERLY CORRECT ALL STUCCO CRACKS MEETING OR EXCEEDING THIS STANDARD MATCHING THE SURROUNDING AREA AS CLOSLEY AS POSSIBLE. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 4 - Bearing wall not finishing, no stucco didn’t fill wall or cap. (Paid extra) Investigator’s Observation: Property line masonry retaining wall construction completed by H/O. RESPONDENT SHOULD PROPERLY APPLY THE CONTRACTED STUCCO FINISH. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 6 - Fireplace not installed. Investigator’s Observation: August 30, 2019 contract states that: "All construction as per plans". The plans show a fireplace. RESPONDENT SHOULD PROPERLY PROVIDE AD INSTALL THE FIRE PLACE AS ON THE PLANS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 7 - Kitchen and bedroom windows leaking. Investigator’s Observation: RESPONDENTSHOULD PROPERLY DETERMINE CAUSE AND CORRECT HE LEAKS AT THE WINDOWS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 9 - Didn’t caulk thresholds. Investigator’s Observation: The WSLC states that: water should not leak UNDER door thresholds. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 13 - Didn’t finish closets & barn doors. Investigator’s Observation: Closet / barn doors do not have the typical bottom guides installed and the hanging tracks are loose, sagging. RESPONDENT SHOULD CORRECT BY APPROPIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. =====================================================
ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:
Compliance Item: 1 - Need to paint house, white calcium stained stucco. Investigator’s Observation: House stucco appears to be a typical
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 cementious color coat. Cementious color coats are prone to color variations and efflorescence. This is more noticeable on the darker colors. NO CONTRACTOR ACTION REQUIRED.
Compliance Item: 3 - 2nd paint coating on interior garages missing. Investigator’s Observation: The issues with the garage ceiling is not paint but drywall "flash" which is a typical drywall condition exaggerated by viewing at extreme angles and with excess lighting shining across the surface. NO CONTRACTOR ACTION REQUIRED.
Compliance Item: 5 - Driveway two tone and cracks (Paid Xtra $1,500.00 Investigator’s Observation: Concrete drive was to be adobe colored concrete. Appears batch plant may have been lite on adding color. This would be beyond the control of the Respondent. The Complainant may be due some compensation however the ROC has no jurisdiction to required monetary settlements. CRACKS: The WSLC states that cracks in excess of 3/32-inches and or compound cracks that exceed 1/8-inch in vertical displacement are unacceptable. The affected areas are to be replaced. No cracking was noted to meet or exceed the standards. NO CONTRACTOR ACTION REQUIRED.
Compliance Item: 8 - Didn’t caulk around all garage doors. Investigator’s Observation: Calking around garage door weather-strip not required. NO CONTRACTOR ACTION REQUIRED.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Compliance Item: 10 - Didn’t clean landscape of plaster and debris. Investigator’s Observation: Debris cleaned up prior to onsite meeting. NO CONTRACTOR ACTION REQUIRED.
Compliance Item: 11 - Ceiling beams ordered 16’ vs. 20’. (Paid $800.00 extra). Investigator’s Observation: Living room faux peel pole beams all appeared to be two piece /spliced. No plans or other documentation to support allegations regarding 20-ft instead of two piece beams. NO CONTRACTOR ACTION REQUIRED.
Compliance Item: 12 - No credit for no flooring / installed (Polished floors by me). Investigator’s Observation: The ROC has no authority to settle financial disputes. If the parties cannot resolve this issue then they may wish to seek relief in another forum.
Compliance Item: 14 - Rhino Construction faltered 3 times on contracts. Dates. Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED.
Compliance Item: 15 - My bank needed a new contract because of the faltered date on last contract or I would lose 3% loan. Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Compliance Item: 16 - Met with Rhino end of January 2022 at the title company to sign quick contract Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Please direct all questions regarding this Directive to the undersigned Investigator.
Sincerely,
/s/ Cliff Corlett Cliff Corlett, Investigator #167 928 323-4739 [email redacted] 1700 W Washington St. Suite 105 Phoenix, Arizona 85007-2812
CC: file
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 12/23 Jobsite Inspection Notes
Case No.: 2023-13971 Investigator: Cliff Corlett Inspection Date: January 16, 2024 Inspection Time: 11:30 AM
Complainant: Felipe Jr Estrada Respondent: Rhino Construction Not Present: and Development LLC Not Present:
Jobsite General Notes:
Compliance Item: 2 - Stucco falling apart/cracking on parapet roof & separating from walls. Investigator’s Observation: Numerous stucco cracks were noted. The Workmanship Standards for Licensed Contractors (WSLC) stares that: Stucco cracks in excess of 1/16-inch or excessive hairline cracking is unacceptable and the contractor should correct by appropriate methods. RESPONDENT SHOULD PROPERLY CORRECT ALL STUCCO CRACKS MEETING OR EXCEEDING THIS STANDARD MATCHING THE SURROUNDING AREA AS CLOSLEY AS POSSIBLE. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 4 - Bearing wall not finishing, no stucco didn’t fill wall or cap. (Paid extra) Investigator’s Observation: Property line masonry retaining wall construction completed by H/O. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
RESPONDENT SHOULD PROPERLY APPLY THE CONTRACTED STUCCO FINISH. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 6 - Fireplace not installed. Investigator’s Observation: August 30, 2019 contract states that "All construction as per plans". The plans show a fireplace. RESPONDENT SHOULD PROPERLY PROVIDE AD INSTALL THE FIRE PLACE AS ON THE PLANS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 7 - 7. Kitchen and bedroom windows leaking. Investigator’s Observation: RESPONDENTSHOULD PROPERLY DETERMINE CAUSE AND CORRECT THE LEAKS AT THE WINDOWS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
Compliance Item: 9 - 9. Didn’t caulk thresholds. Investigator’s Observation: The WSLC states that: Water should not leak UNDER door thresholds. RESPONDENT SHOULD CORRECT BY APPROPRIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Compliance Item: 13 - Didn’t finish closets & barn doors. Investigator’s Observation: Closet / barn doors do not have the typical bottom guides installed and the hanging tracks are loose , sagging. RESPONDENT SHOULD CORRECT BY APPROPIATE METHODS. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
ITEMS NOT REQUIRING CORRECTION:
Compliance Item: 1 - Need to paint house, white calcium stained stucco. Investigator’s Observation: House stucco appears to be a typical cementious color coat. Cementious color coats are prone to color variations and efflorescence. This is more noticeable on the darker colors. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 3 - 2nd paint coating on interior garages missing. Investigator’s Observation: The issues with the garage ceiling is not paint but drywall "flash" which is a typical drywall condition exaggerated by viewing at extreme angles and with excess lighting shining across the surface. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 5 - Driveway two tone and cracks (Paid Xtra $1,500.00 Investigator’s Observation: COLOR: Concrete drive was to be adobe colored concrete. Appears batch plant may have been lite on adding color. This would be beyond the control of the Respondent. The Complainant may be due some compensation however the ROC has no jurisdiction to required monetary settlements. CRACKS: The WSLC states that cracks in excess of 3/32-inches and or compound cracks that exceed 1/8-inch vertical displacement are unacceptable. The affected areas are to be replaced.
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
No cracking was noted to meet or exceed the standards. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 8 - 8. Didn’t caulk around all garage doors. Investigator’s Observation: Calking around garage door weather- strip not required. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 10 - 10. Didn’t clean landscape of plaster and debris. Investigator’s Observation: Debris cleaned up prior to onsite meeting. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 11 - 11. Ceiling beams ordered 16’ vs. 20’. (Paid $800.00 extra). Investigator’s Observation: Living room faux peel pole beams all appeared to be two piece /spliced. No plans or other documentation to support allegations regarding 20-ft. instead of two piece beams. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 12 - No credit for no flooring / installed (Polished floors by me). Investigator’s Observation: The ROC has no authority to settle financial disputes. If the parties cannot resolve this issue then they may wish to seek relief in another forum. Governing Rule:
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
Compliance Item: 14 - Rhino Construction faltered 3 times on contracts. Dates. Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 15 - My bank needed a new contract because of the faltered date on last contract or I would lose 3% loan. Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
Compliance Item: 16 - Met with Rhino end of January 2022 at the title company to sign quick contract Investigator’s Observation: Not a specific workmanship issue. NO CONTRACTOR ACTION REQUIRED. Governing Rule:
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C011 12/23
REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA
Felipe Estrada Jr., Case No. 2023-13971 COMPLAINANT v. Rhino Construction and Development LLC, CITATION License No. ROC 320564, RESPONDENT
The Registrar issues this Citation to Rhino Construction and Development LLC (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by April 10, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On December 7, 2023, Felipe Estrada Jr., (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge: 2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2023-13971. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than April 10, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE
Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated March 26, 2024. By: /s/ Meridith Bell Meridith Bell Legal Assistant II Legal Department of 5
1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, March 26, 2024 to:
Respondent Certified Mail No: [number redacted]
Rhino Construction and Development LLC 3029 Canal Dr. Mohave Valley, AZ 86440 Copy mailed by USPS First Class mail this same date to: Respondent Rhino Construction and Development LLC 3029 Canal Dr. Mohave Valley, AZ 86440 Complainant Felipe Estrada Jr. 2575 Ridge Run Ave. Bullhead City, AZ 86429 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2023-13971
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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Received 4/8/24, 8:11 AM State of Arizona Mail - 2023-13971 4/07/2024 ROC Legal
Answers - AZROC <[email redacted]>
2023-13971 message
Alfonso Sandoval <[email redacted]> Sun, Apr 7, 2024 at 3:26 PM To: "[email redacted]" <[email redacted]>
Good afternoon Ms Bell, I've been trying to get ahold of Mr Estrada and as the text messages above show, he has not responded to my attempts. I've also called him multiple times and he has only responded the first two times (same goes for text messages as well), after that he has not. My phone broke for about 4 days, I could not receive calls but text messages and emails did go through. My phone does now work and if you would like to contact me you can reach me at 928-278-3082. Let me know what steps we are taking from here! Thank you!
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https://mail.google.com/mail/b/AEoRXRQS3HAqFvTjsPNxQaut4OPEWLoYMmXrYZQtuyYY1q32Gauy/u/0/?ik=581c53cf5c&view=pt&search=all&per… 1/1 Received 4/07/2024 ROC Legal Received 4/07/2024 ROC Legal Received 4/07/2024 ROC Legal Mediation Notice
Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.
The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,
v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.
REQUEST
The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving
intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative
proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely
to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date
_____________________________________ _______________________ Respondent (or representative) Date
of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***
ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.
PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.
FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007
EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.
CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.
Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A
PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address
John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony
John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.
Witness 1. Name 2. Telephone Number 3. Email Address
4. Subject Matter of Expected Testimony
Witness 1. Name 2. Telephone Number 3. Email Address
4. Subject Matter of Expected Testimony
Witness 1. Name 2. Telephone Number 3. Email Address
4. Subject Matter of Expected Testimony
Witness 1. Name 2. Telephone Number 3. Email Address
4. Subject Matter of Expected Testimony
Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.
Exhibit Exhibit Name
Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.
I am the (check one): Complainant Respondent Docket No.
Print Name Signature Date
Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3