2023A-11870-CHC-ROC Notice of Hearing and Packet MAILED

2023A-11870-CHC-ROC · Registrar of Contractors · 2024-03-19

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Georganna Tait , Case No. 2023-11870 COMPLAINANT, Docket No. 2023A-11870-CHC-ROC v. NOTICE OF HEARING ON CONTESTED CASE Matador Construction LLC License No. ROC 322090,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

May 6, 2024 9:00 AM Velva Moses-Thompson Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will

be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors

to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq.

All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122. PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the complaint and citation, which were served on the Respondent on February 7, 2024.

SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s):

Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is

cause for the suspension or revocation of a license, Respondent is a party to this case and will

be a party to the hearing.

Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing. Respondent and Complainant, as the parties to the hearing, will present evidence and argument to the administrative law judge. The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of

any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles

regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via

video conference or telephone unless requested by a party to appear in-person. Requests for

the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their case. If a party wants to obtain testimony from a witness or documents not in the party’s possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a

disclosure statement on all other parties, and file it with the Office of Administrative Hearings.

A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the

party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The

written agreement must be filed with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The

assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated March 18, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail March 18, 2024 to: Respondent(s) Matador Construction LLC 3120 W Alvarado Rd Phoenix, AZ 85009

Andrew R. DiCarlo, Esq. 15029 N Thompson Peak Pkwy Ste B-111 #406 Scottsdale, AZ 85260

Complainant(s) Georganna Tait 7838 E. Mariposa Drive Scottsdale, AZ 85251

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Respondent’s Attorney at email address of record with Registrar Complainant at email address on record with the Registrar

Case No. 2023-11870 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Georganna Tait 7838 E. Mariposa Drive Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: Matador Construction LLC 3120 W Alvarado Rd Phoenix, AZ 85009

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 October 27, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-11870

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for November 9, 2023 at 11:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Daniel Edwards Daniel Edwards, Investigator #218 602 771 6788 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Georganna Tait Mailing Address (Enter jobsite in Contract/Project section) City State Zip

7838 E. Mariposa Drive Scottsdale Arizona 85251 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Matador Construction LLC ROC 322090 Street Address City State Zip

1302 W 23rd St Suite 11 Tempe Arizona 85282 Phone Number Email

602 558 0680 [email redacted] Name of Person(s) Representing License

Cindy Sugey Zarate Contract/Project Information Contract Date Contract Amount Amount Paid

July 13, 2023 $72,200.07 $16,829.28 Date Work Started Date Work Stopped Date Work Was Completed

July 17, 2023 October 12, 2023 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

7838 E. Mariposa Drive Scottsdale AZ 85251 Name of Construction Site Owner Construction Site Name (if applicable)

Patti Phone Number of Construction Site Owner Email of Construction Site Owner

[number redacted] [email redacted] This complaint is for Poor Work I have contacted the contractor by Phone/Text Have you filed a complaint in court? No

RCC099 12/05/18 Page 1 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Has any work been corrected? No

The contract was Written All change orders were Oral This project was Residential This project involved Repair

A building permit was obtained by N/A List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

Preparing home for construction in the middle of July with doors wide open and air set to 68 degrees.; Home appliances placed on patio in extreme heat, not covered or protected ; Two kitchen drawers not packed by packing company with personal property on patio and used as a trash container. ; Removed tile from the entire house without covering any closets or doors resulting tile dust coating all personal property. ; Did not wear shoes covers in only room of remaining carpet staining it with a black tar like substance.; Personal towels from linen closet used for construction cleanup. Found outside on ground. ; Paint lines bled into each other. I was told painting is complete.; Cabinet doors in hall only the faces are painted with primer. ; New tile has been chipped in several areas. ; Missing grout in new tile.; Uneven tiles. ; Original closet doors do not slide properly once rehung.; Cleaning personnel requested to clean master bath after the tile mishap. Left it a mess and broke the bulb off and left it in the light socket.; New cabinets arrived for dining room wrong size. ; New cabinets arrived for laundry room wrong size.; Door frame in laundry room cut in half to accommodate wrong size cabinets.; Walkway width in laundry room reduced to 34 inches due to oversized cabinets. ; Complete set of oversized cabinets in laundry room could not be installed because the attic crawl space entrance would be blocked. ; Laundry room cabinets with visible nicks and chip damage. ; Nails visible in kitchen ceiling drywall.; Hot water drainage pipe relocated to a lower position. More work needed to complete job but workers have left a wide open communication between the house and outside carport for several weeks making my home vulnerable to outside critters. ; Drywall separating above air register. ; Drywall repair workmanship unsatisfactory in bedroom window. ; Garbage disposal, faucet and accessories put outside without being properly covered and protected.; Hot Water Heater outside on patio not protected or covered.; Incorrect size cabinets in dining room to kitchen island would not provide a 36" clearance.; Window sill in dining room still old paint color after being told several times it was already repainted.

RCC099 12/05/18 Page 2 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Georganna Tait \complainant1\ \complainantd1\

RCC099 12/05/18 Page 3 of 3 Daniel Edwards <[email redacted]>

Daniel Edwards has shared a file "20231027 Jobsite Inspection Notice 2023- 11870.pdf" with you Patti Tait <[email redacted]> Mon, Oct 30, 2023 at 4:07 PM To: Daniel Edwards <[email redacted]>

Daniel,

Here are the additional items I would like to add to the original ROC complaint and be addressed during the inspection with the ROC and Matador Construction on my home.

1. Dining room upper cabinets are not centered on the wall. 2. Dining room lower cabinets were to be china/bar cabinet depth of inches. 3. All cabinets to have crown molding - does not look like that was accounted for. 4. All cabinets need to have cabinet pulls. 5. Side pieces to fill in wall space on upper cabinets in the dining room are not cut properly. 6. Under cabinets in bathrooms missing grout. 7. Closet doors do not fully close properly due to new baseboards. 8. Paint on carport floor and walls. 9. Cement on entry way tile. 10. Questionable drawer depths on the new cabinet drawers. 11. Painting around new Can lights is unacceptable. Unsure if the entire ceiling has been painted. 12. Pony wall in kitchen too tall to install countertops. 13. Missed painting frame around frosted glass in entry hall. 14. Carpet in master bedroom not tacked down. 15. New pantry cabinets - still in boxes. Unsure of depth of cabinets. Wall only 20 inches. 16. Damage to front door frame, not painted. Areas throughout the entire construction project with paint discrepancies. 17. Light switches installed in the wrong order in Kitchen. 18. New tile with dirty grout and unknown substance on tile. 19. New Cabinets with paint chips. 20. Missing two electrical outlets in china/bar area. 21. Laundry room tile to be repaired with existing old tile. There were only 5 pieces of old tile and was told there was not enough to complete the job. Broken tile in laundry room filled in with grout. I talked to Ruben about this on 10/10/23. I went into my house on 10/11 and the old tile was torn up in a pile in the corner. I never approved this nor was there any talk purchasing more tile or making sure it was still available.

Thank you, let me know if I need to provide any further information. Patti Tait Complainant: Georganna Tait 7838 E. Mariposa Drive Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Respondent: Matador Construction LLC 3120 W Alvarado Rd Phoenix, AZ 85009

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 November 2, 2023

Re: Complaint No. 2023-11870

Dear Complainant and Respondent:

After the initial filing of the complaint 2023-11870, the Complainant filed the attached amended complaint containing additional complaint items.

A jobsite inspection is scheduled November 9, 2023 at 11:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the amended complaint items within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on the amended complaint items. 2. The Registrar may also be precluded from taking further action on the amended complaint items, if the work that is the subject of the amended complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area. Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the amended complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the amended complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

Daniel Edwards Daniel Edwards, Investigator #218 602 771 6788 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Georganna Tait Mailing Address (Enter jobsite in Contract/Project section) City State Zip

7838 E. Mariposa Drive Scottsdale Arizona 85251 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Matador Construction LLC ROC 322090 Street Address City State Zip

1302 W 23rd St Suite 11 Tempe Arizona 85282 Phone Number Email

602 558 0680 [email redacted] Name of Person(s) Representing License

Cindy Sugey Zarate Contract/Project Information Contract Date Contract Amount Amount Paid

July 13, 2023 $72,200.07 $16,829.28 Date Work Started Date Work Stopped Date Work Was Completed

July 17, 2023 October 12, 2023 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

7838 E. Mariposa Drive Scottsdale AZ 85251 Name of Construction Site Owner Construction Site Name (if applicable)

Patti Phone Number of Construction Site Owner Email of Construction Site Owner

[number redacted] [email redacted] This complaint is for Poor Work I have contacted the contractor by Phone/Text Have you filed a complaint in court? No

RCC099 12/05/18 Page 1 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Has any work been corrected? No

The contract was Written All change orders were Oral This project was Residential This project involved Repair

RCC099 12/05/18 Page 2 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Georganna Tait \complainant1\ \complainantd1\

RCC099 12/05/18 Page 3 of 3 Daniel Edwards <[email redacted]>

Daniel Edwards has shared a file "20231027 Jobsite Inspection Notice 2023- 11870.pdf" with you Patti Tait <[email redacted]> Mon, Oct 30, 2023 at 4:07 PM To: Daniel Edwards <[email redacted]>

Daniel,

Here are the additional items I would like to add to the original ROC complaint and be addressed during the inspection with the ROC and Matador Construction on my home.

Thank you, let me know if I need to provide any further information. Patti Tait JSI PHOTOS

Various items and appliances are being stored on the back patio, parties dispute which company moved many of these items outside JSI PHOTOS

Carpet appears dirty at east hallway transition JSI PHOTOS

Paint bleed at baseboards JSI PHOTOS

Paint bleed at door frames JSI PHOTOS

Paint touch ups needed around doorbell JSI PHOTOS

New drywall texture and paint above kitchen does not meet standards JSI PHOTOS

Paint bleed at door trim JSI PHOTOS

Cabinet door paint incomplete JSI PHOTOS

Chipped tile, grouted JSI PHOTOS

Chipped tile JSI PHOTOS

Chipped tile, grouted JSI PHOTOS

Replacement tiles are not grouted JSI PHOTOS

Void in the grout at baseboards JSI PHOTOS

Lacking grout at toe kick in bathroom JSI PHOTOS

Tile lippage at replacement tiles, entryway JSI PHOTOS

Tile lippage, entryway JSI PHOTOS

Tile lippage, entryway/hallway JSI PHOTOS

Tile lippage, kitchen JSI PHOTOS

Slider door track, extends to baseboards. Small gaps present when closet doors are shut. This appears to be a pre-existing condition. JSI PHOTOS

Kitchen cabinets. Complainant contends they are the wrong size. JSI PHOTOS

Laundry room cabinets appear to be oversized, cannot install remainder without relocating attic access scuttle JSI PHOTOS

Footprint of prior cabinets is visible, new cabinets appear over sized JSI PHOTOS

Large filler piece at laundry room door. Laundry room door trim has been cut to accommodate larger cabinets. JSI PHOTOS

Minor dings in cabinet doors JSI PHOTOS

Nail pops, kitchen ceiling drywall JSI PHOTOS

Opening between laundry room and exterior carport JSI PHOTOS

Minor separation at drywall above AC register JSI PHOTOS

Drywall cracks at window frame JSI PHOTOS

Inadequate paint coverage and paint bleed

Paint issues at window frame JSI PHOTOS JSI PHOTOS JSI PHOTOS JSI PHOTOS

Cementitious materials on concrete driveway JSI PHOTOS

Leftover mortar and grout JSI PHOTOS

Paint/cement droplets on carport wall JSI PHOTOS

Cementitious material on front entryway tile JSI PHOTOS

Drywall trowel marks and small gaps around lights JSI PHOTOS

Drywall mud/paint around light fixture JSI PHOTOS

Space between west wall and north wall to backyard is approx.. 20”, cabinets are to be installed in this area JSI PHOTOS

Door frame dents/scratches JSI PHOTOS

Paint overspray and scratches on strike plate JSI PHOTOS

Light switches next to laundry room door JSI PHOTOS

Laundry room walkway has been reduced. Tile was also demo’d by respondent. JSI PHOTOS

Laundry room tile demo’d Jobsite Inspection Notes

Case No.: 2023-11870 Investigator: Daniel Edwards Inspection Date: November 9, 2023 Inspection Time: 11:00 AM

Complainant: Georganna Tait Respondent: Matador Not Present: Construction LLC Not Present:

Jobsite General Notes:

Present at inspection was Georganna Tait (complainant). Present for respondent was Cynthia Zarate and Ruben Cossio. Also present was Rob Hart of RMP Construction, who has been hired by the complainant in the capacity of a consultant/advocate. Photos taken with Canon ELPH digital camera and/or state-issued Google Pixel cell phone camera. Audio recorded with Olympus DM-720 digital voice recorder. Labelled photos included in case attachments labelled "20231109 JSI Photos 2023-11870."

Complaint Item: 1 - Preparing home for construction in the middle of July with doors wide open and air set to 68 degrees Investigator’s Observation: Allegation does not reference a workmanship issue within ROC jurisdiction. Governing Rule: N/A

Complaint Item: 2 - Home appliances placed on patio in extreme heat, not covered or protected Investigator’s Observation: Parties dispute which company moved numerous items and appliances out to the back patio (multiple contractors have been working in the home, demo/mitigation/restoration project). There is currently insufficient evidence to verify which company may have placed the

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appliances on the patio or whether any appliances have been damaged. Governing Rule: N/A

Complaint Item: 3 - Two kitchen drawers not packed by packing company with personal property on patio and used as a trash container Investigator’s Observation: Parties dispute what company moved numerous items and appliances out to the back patio (multiple contractors have been working in the home, demo/mitigation/restoration project). There is currently insufficient evidence to verify which company may have placed the items on the patio. Personal property damage would need to be addressed in another venue. Governing Rule: N/A

Complaint Item: 4 - Removed tile from the entire house without covering any closets or doors resulting tile dust coating all personal property Investigator’s Observation: Allegation does not reference a workmanship issue within ROC jurisdiction. Personal property damage would need to be addressed in another venue. Governing Rule: N/A

Complaint Item: 5 - Did not wear shoes covers in only room of remaining carpet staining it with a black tar like substance Investigator’s Observation: Carpet was observed to have a stain in the area pointed out by the complainant, however, at this time there is insufficient evidence to verify that this has been caused by respondent. Governing Rule: N/A

Complaint Item: 6 - Personal towels from linen closet used for construction cleanup. Found outside on ground Investigator’s Observation: Allegation does not reference a workmanship issue within ROC jurisdiction. Personal property damage would need to be

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addressed in another venue. Governing Rule: N/A

Complaint Item: 7 - Paint lines bled into each other. I was told painting is complete Investigator’s Observation: Paint bleed was observed between the walls, baseboards and door trim in multiple rooms and hallways. Respondent acknowledges this is to be corrected as part of the final touch ups for this project. Respondent shall ensure touch ups are completed by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 8 - Cabinet doors in hall only the faces are painted with primer Investigator’s Observation: Painting of the cabinet doors does not appear to be completed, as described. Respondent shall ensure cabinets are painted per contract by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 9 - New tile has been chipped in several areas Investigator’s Observation: Complainant pointed out multiple marked tiles throughout the kitchen and living area which are chipped on the surface or at the edges. Many chips at the edges of the tile have been grouted and the tiles appear to have been installed in this condition. Per the relevant TCNA standards for chips, “When visually inspecting finished ceramic, stone, and glass tile installations, do so without magnification under the permanent intended lighting (artificial and/or natural) and without the use of additional lighting such as flashlight, spotlights, or temporary lights.

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View the installation 36” from walls and 60” or normal standing height from floors. Recognizing the hand-built aspect of tile installations, any aesthetic concerns not visible at these distances (but apparent at closer distances) are acceptable.”

Respondent shall ensure all chipped tiles outside of the standards noted above are corrected by appropriate means. Complainant and respondent will need to cooperate in identifying chipped tiles requiring correction per this standard. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 10 - Missing grout in new tile Investigator’s Observation: Tile grout is not finished. Respondent shall ensure all tile grout is completed per contract by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 11 - Uneven tiles Investigator’s Observation: Tiles are large format porcelain plank-style tiles with grout joints <1/4". Allowable lippage for this installation is no more than 1/32" between adjacent tiles. Complainant pointed out a multitube of tiles at the entryway, hallway, kitchen and living room areas where lippage exceeds the allowable tolerance. Respondent shall correct all tiles outside of allowable tolerances by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 12 - Original closet doors do not slide properly once rehung Investigator’s Observation: Closet doors have a small gap on either side when fully closed due to the baseboards. The slider track for the closet door 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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appears to be in original condition and this appears to be a pre-existing condition. Unable to substantiate a violation. Governing Rule: N/A

Complaint Item: 13 - Cleaning personnel requested to clean master bath after the tile mishap. Left it a mess and broke the bulb off and left it in the light socket Investigator’s Observation: There is currently insufficient evidence to verify that the light bulb was broken by respondent. Personal property damage would need to be addressed in another venue. Governing Rule: N/A

Complaint Item: 14 - New cabinets arrived for dining room wrong size Investigator’s Observation: Lower cabinets in the dining room measure 24" in depth and stick out past the partition between the dining room and the kitchen. Additionally, this has reduced the width of the walkway from the kitchen island into the living room and it does not appear that this walkway will comply with egress requirements once the countertop is installed. No evidence on file shows that the complainant provided any measurements or signed off on the measurements for the cabinets ordered, and all measurements appear to have been taken by the respondent. Respondent shall correct the depth of the dining room lower cabinets by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 15 - New cabinets arrived for laundry room wrong size Investigator’s Observation: Laundry room cabinets appear to be deeper than the original cabinets as evidenced by the footprint of the prior cabinets. This is causing issues and the remainder of the cabinets purchased cannot be installed without relocating the attic access scuttle and the laundry room hallway has been reduced. No evidence on file shows that the complainant provided any measurements or signed off on the measurements for the cabinets ordered, and all 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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measurements appear to have been taken by the respondent. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 16 - Door frame in laundry room cut in half to accommodate wrong size cabinets Investigator’s Observation: Substantiated, this work does not meet standards. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 17 - Walkway width in laundry room reduced to 34 inches due to oversized cabinets Investigator’s Observation: This issue is a duplicate of issues addressed in compliance item no. 15. Governing Rule: N/A

Complaint Item: 18 - Complete set of oversized cabinets in laundry room could not be installed because the attic crawl space entrance would be blocked Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 15. Governing Rule: N/A

Complaint Item: 19 - Laundry room cabinets with visible nicks and chip damage Investigator’s Observation: Chips were observed as described. Project is unfinished and chips are present prior to any walkthru. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar;

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Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 20 - Nails visible in kitchen ceiling drywall Investigator’s Observation: Some drywall nail pops are visible in the kitchen ceiling. Project is incomplete and touch ups are needed. Respondent shall ensure all nail pops are corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 21 - Hot water drainage pipe relocated to a lower position. More work needed to complete job but workers have left a wide open communication between the house and outside carport for several weeks making my home vulnerable to outside critters Investigator’s Observation: There is a large hole at the wall between the laundry room and exterior car port which should be sealed as needed by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 22 - Drywall separating above air register Investigator’s Observation: A small separation was observed in the area described. Project is incomplete and touch ups are needed. Respondent shall ensure all nail pops are corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 23 - Drywall repair workmanship unsatisfactory in bedroom window

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Investigator’s Observation: Drywall repair at bedroom window is beginning to crack. Project is incomplete and touch ups are needed. Respondent shall ensure all nail pops are corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 24 - Garbage disposal, faucet and accessories put outside without being properly covered and protected Investigator’s Observation: Parties dispute which company moved numerous items and appliances out to the back patio (multiple contractors have been working in the home, demo/mitigation/restoration project). There is currently insufficient evidence to verify which company may have placed the appliances on the patio or whether any appliances have been damaged. Governing Rule: N/A

Complaint Item: 25 - Hot Water Heater outside on patio not protected or covered Investigator’s Observation: Parties dispute which company moved numerous items and appliances out to the back patio (multiple contractors have been working in the home, demo/mitigation/restoration project). There is currently insufficient evidence to verify which company may have placed the appliances on the patio or whether any appliances have been damaged. Governing Rule: N/A

Complaint Item: 26 - Incorrect size cabinets in dining room to kitchen island would not provide a 36" clearance Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 14. Governing Rule: N/A

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Complaint Item: 27 - Window sill in dining room still old paint color after being told several times it was already repainted Investigator’s Observation: Window sill at the dining room does appear to be a different color than the remainder of the home, presumably the original color. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 28 - Dining room upper cabinets are not centered on the wall Investigator’s Observation: Filler pieces at the right side of the kitchen uppers measures 2"; filler at the left side measures 2.5". This is a minor discrepancy and I am unable to conclude this violates the terms of the agreement or any standards of workmanship enforced by the Registrar. Governing Rule:

Complaint Item: 29 - Dining room lower cabinets were to be china/bar cabinet depth of 18 inches Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 14. Governing Rule: N/A

Complaint Item: 30 - All cabinets to have crown molding - does not look like that was accounted for. Investigator’s Observation: Most recent contracted scope of work (insurance scope w/ supplement) appears to include the line items "36. R&R Crown molding - 4 1/4" and "37. Paint crown molding, oversized - one coat." No crown molding appears to have been installed. Respondent shall complete scope per contract by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Complaint Item: 31 - All cabinets need to have cabinet pulls Investigator’s Observation: None of the documents related to the cabinets or contracted scope of work appear to make reference to any cabinet hardware. There is currently insufficient evidence to substantiate a violation. Governing Rule: N/A

Complaint Item: 32 - Side pieces to fill in wall space on upper cabinets in the dining room are not cut properly Investigator’s Observation: Work appears to meet the minimum standards enforced by the Registrar. Governing Rule: N/A

Complaint Item: 33 - Under cabinets in bathrooms missing grout Investigator’s Observation: Toe kick at bathroom has a void between the tiles and toe kick. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 34 - Closet doors do not fully close properly due to new baseboards Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 12 Governing Rule: N/A

Complaint Item: 35 - Paint on carport floor and walls Investigator’s Observation: A substance which appears to be either cementitious tile materials (such as mortar) or paint is present on the carport siding and concrete floor. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Complaint Item: 36 - Cement on entry way tile Investigator’s Observation: Cementitious material is present on the tile at the front entryway. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 37 - Questionable drawer depths on the new cabinet drawers Investigator’s Observation: Unable to substantiate an issue with drawer depths as described. Other issues with cabinets are addressed in separate allegations. Governing Rule: N/A

Complaint Item: 38 - Painting around new Can lights is unacceptable. Unsure if the entire ceiling has been painted Investigator’s Observation: Can lights in the kitchen were observed to have gaps between the fixtures and ceiling, and some lights have either drywall mud or paint on the light surface. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 39 - Pony wall in kitchen too tall to install countertops Investigator’s Observation: Complainant has concerns over the height of the pony wall at the east side of the kitchen island. Work is incomplete and I am unable to verify whether this will cause an issue once the work is completed. Governing Rule: N/A

Complaint Item: 40 - Missed painting frame around frosted glass in entry hall Investigator’s Observation: Frame does not appear to be the same color as the surrounding areas. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 41 - Carpet in master bedroom not tacked down Investigator’s Observation: Carpet appears to have been pulled up to install new floor tile and should be resecured as needed by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 42 - New pantry cabinets - still in boxes. Unsure of depth of cabinets. Wall only 20 inches Investigator’s Observation: Respondent shall ensure that the pantry cabinet installation is completed per contract by appropriate means. Respondent will need to ensure installation complies with any relevant building codes including egress requirements. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 43 - Damage to front door frame, not painted. Areas throughout the entire construction project with paint discrepancies Investigator’s Observation: Front door trim has dings/scratches which should be corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 44 - Light switches installed in the wrong order in Kitchen Investigator’s Observation: None of the contract documents appear to provide information that would verify the light switches were to be installed in a

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different configuration. Unable to substantiate a violation. Governing Rule: N/A

Complaint Item: 45 - New tile with dirty grout and unknown substance on tile Investigator’s Observation: Tile at the north end of the kitchen/near the backdoor has a substance on the surface which should be corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 46 - New Cabinets with paint chips Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 19. Governing Rule:

Complaint Item: 47 - Missing two electrical outlets in china/bar area Investigator’s Observation: Project is a work in progress, and work is incomplete. Respondent shall complete installation of electrical outlets, per contract, by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 48 - Laundry room tile to be repaired with existing old tile. There were only 5 pieces of old tile and was told there was not enough to complete the job. Broken tile in laundry room filled in with grout. I talked to Ruben about this on 10/10/23. I went into my house on 10/11 and the old tile was torn up in a pile in the corner. I never approved this nor was there any talk purchasing more tile or making sure it was still available. Investigator’s Observation: Parties appear to have exchanged text messages regarding removing the pre-existing tile in the laundry room and

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installing additional tile to match the rest of the new tile in the home, however, no formal written agreement appears to have been agreed upon regarding completing this scope of work. Parties are in disagreement as to how to move forward. This is ultimately a contractual dispute and not a workmanship issue within ROC jurisdiction. Governing Rule: N/A

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Complainant: Georganna Tait 7838 E. Mariposa Drive Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Matador Construction LLC 3120 W Alvarado Rd Phoenix, AZ 85009

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 November 30, 2023

License No. ROC 322090

Re:Complaint No. 2023-11870

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on December 29, 2023.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item: 7 - Paint lines bled into each other. I was told painting is complete Investigator’s Observation: Paint bleed was observed between the walls, baseboards and door trim in multiple rooms and hallways. Respondent acknowledges this is to be corrected as part of the final touch ups for this project. Respondent shall ensure touch ups are completed by appropriate means.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 8 - Cabinet doors in hall only the faces are painted with primer Investigator’s Observation: Painting of the cabinet doors does not appear to be completed, as described. Respondent shall ensure cabinets are painted per contract by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - New tile has been chipped in several areas Investigator’s Observation: Complainant pointed out multiple marked tiles throughout the kitchen and living area which are chipped on the surface or at the edges. Many chips at the edges of the tile have been grouted and the tiles appear to have been installed in this condition. Per the relevant TCNA standards for chips, “When visually inspecting finished ceramic, stone, and glass tile installations, do so without magnification under the permanent intended lighting (artificial and/or natural) and without the use of additional lighting such as flashlight, spotlights, or temporary lights. View the installation 36” from walls and 60” or normal standing height from floors. Recognizing the hand-built aspect of tile installations, any aesthetic concerns not visible at these distances (but apparent at closer distances) are acceptable.”

Respondent shall ensure all chipped tiles outside of the standards noted above are corrected by appropriate means. Complainant and respondent will need to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 cooperate in identifying chipped tiles requiring correction per this standard. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 10 - Missing grout in new tile Investigator’s Observation: Tile grout is not finished. Respondent shall ensure all tile grout is completed per contract by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 11 - Uneven tiles Investigator’s Observation: Tiles are large format porcelain plank-style tiles with grout joints <1/4". Allowable lippage for this installation is no more than 1/32" between adjacent tiles. Complainant pointed out a multitude of tiles at the entryway, hallway, kitchen and living room areas where lippage exceeds the allowable tolerance. Respondent shall correct all tiles outside of allowable tolerances by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 14 - New cabinets arrived for dining room wrong size Investigator’s Observation: Lower cabinets in the dining room measure 24" in depth and stick out past the partition between the dining room and the kitchen. Additionally, this has reduced the width of the walkway from the kitchen island into the living room and it does not appear that this walkway will comply with egress requirements once the countertop is installed. No evidence on file shows that the complainant provided any measurements or signed off

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 on the measurements for the cabinets ordered, and all measurements appear to have been taken by the respondent. Respondent shall correct the depth of the dining room lower cabinets by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 15 - New cabinets arrived for laundry room wrong size Investigator’s Observation: Laundry room cabinets appear to be deeper than the original cabinets as evidenced by the footprint of the prior cabinets. This is causing issues and the remainder of the cabinets purchased cannot be installed without relocating the attic access scuttle and the laundry room hallway has been reduced. No evidence on file shows that the complainant provided any measurements or signed off on the measurements for the cabinets ordered, and all measurements appear to have been taken by the respondent. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 16 - Door frame in laundry room cut in half to accommodate wrong size cabinets Investigator’s Observation: Substantiated, this work does not meet standards. This work appears to have been performed to accommodate the depth of the cabinets relevant to compliance item no. 15. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 19 - Laundry room cabinets with visible nicks and chip damage Investigator’s Observation: Chips were observed as described. Project is unfinished and chips are present prior to any walkthru. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 20 - Nails visible in kitchen ceiling drywall Investigator’s Observation: Some drywall nail pops are visible in the kitchen ceiling. Project is incomplete and touch ups are needed. Respondent shall ensure all nail pops are corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 21 - Hot water drainage pipe relocated to a lower position. More work needed to complete job but workers have left a wide open communication between the house and outside carport for several weeks making my home vulnerable to outside critters Investigator’s Observation: There is a large hole at the wall between the laundry room and exterior car port which should be sealed as needed by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 22 - Drywall separating above air register Investigator’s Observation: A small separation was observed in the area

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 described. Project is incomplete and touch ups are needed. Respondent shall ensure all nail pops are corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 23 - Drywall repair workmanship unsatisfactory in bedroom window Investigator’s Observation: Drywall repair at bedroom window is beginning to crack. Project is incomplete and touch ups are needed. Respondent shall ensure all nail pops are corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 27 - Window sill in dining room still old paint color after being told several times it was already repainted Investigator’s Observation: Window sill at the dining room does appear to be a different color than the remainder of the home, presumably the original color. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 30 - All cabinets to have crown molding - does not look like that was accounted for. Investigator’s Observation: Most recent contracted scope of work (insurance scope w/ supplement) appears to include the line items "36. R&R Crown molding - 4 1/4" and "37. Paint crown molding, oversized - one coat." No crown molding appears to have been installed. Respondent shall complete

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 scope per contract by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 33 - Under cabinets in bathrooms missing grout Investigator’s Observation: Toe kick at bathroom has a void between the tiles and toe kick. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 35 - Paint on carport floor and walls Investigator’s Observation: A substance which appears to be either cementitious tile materials (such as mortar) or paint is present on the carport siding and concrete floor. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 36 - Cement on entry way tile Investigator’s Observation: Cementitious material is present on the tile at the front entryway. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 38 - Painting around new Can lights is unacceptable. Unsure if the entire ceiling has been painted Investigator’s Observation: Can lights in the kitchen were observed to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 have gaps between the fixtures and ceiling, and some lights have either drywall mud or paint on the light surface. Additionally, the ceiling texture and painting in the kitchen does not meet standards. Inconsistencies in the new texture are visible under normal lighting conditions and when viewed from any angle. Texture and paint should be a reasonable match to the pre-existing kitchen ceiling. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 40 - Missed painting frame around frosted glass in entry hall Investigator’s Observation: Frame does not appear to be the same color as the surrounding areas. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 41 - Carpet in master bedroom not tacked down Investigator’s Observation: Carpet appears to have been pulled up to install new floor tile and should be resecured as needed by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 42 - New pantry cabinets - still in boxes. Unsure of depth of cabinets. Wall only 20 inches Investigator’s Observation: Respondent shall ensure that the pantry cabinet installation is completed per contract by appropriate means. Respondent will need to ensure installation complies with any relevant

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 building codes including egress requirements. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 43 - Damage to front door frame, not painted. Areas throughout the entire construction project with paint discrepancies Investigator’s Observation: Front door trim has dings/scratches which should be corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 45 - New tile with dirty grout and unknown substance on tile Investigator’s Observation: Tile at the north end of the kitchen/near the backdoor has a substance on the surface which should be corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 47 - Missing two electrical outlets in china/bar area Investigator’s Observation: Project is a work in progress, and work is incomplete. Respondent shall complete installation of electrical outlets, per contract, by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item: 1 - Preparing home for construction in the middle of July with doors wide open and air set to 68 degrees Investigator’s Observation: Allegation does not reference a workmanship issue within ROC jurisdiction. Governing Rule: N/A

Compliance Item: 2 - Home appliances placed on patio in extreme heat, not covered or protected Investigator’s Observation: Parties dispute which company moved numerous items and appliances out to the back patio (multiple contractors have been working in the home, demo/mitigation/restoration project). There is currently insufficient evidence to verify which company may have placed the appliances on the patio or whether any appliances have been damaged. Governing Rule: N/A

Compliance Item: 3 - Two kitchen drawers not packed by packing company with personal property on patio and used as a trash container Investigator’s Observation: Parties dispute what company moved numerous items and appliances out to the back patio (multiple contractors have been working in the home, demo/mitigation/restoration project). There is currently insufficient evidence to verify which company may have placed the items on the patio. Personal property damage would need to be addressed in another venue. Governing Rule: N/A

Compliance Item: 4 - Removed tile from the entire house without covering any closets or doors resulting tile dust coating all personal property Investigator’s Observation: Allegation does not reference a

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 workmanship issue within ROC jurisdiction. Personal property damage would need to be addressed in another venue. Governing Rule: N/A

Compliance Item: 5 - Did not wear shoes covers in only room of remaining carpet staining it with a black tar like substance Investigator’s Observation: Carpet was observed to have a stain in the area pointed out by the complainant, however, at this time there is insufficient evidence to verify that this has been caused by respondent. Governing Rule: N/A

Compliance Item: 6 - Personal towels from linen closet used for construction cleanup. Found outside on ground Investigator’s Observation: Allegation does not reference a workmanship issue within ROC jurisdiction. Personal property damage would need to be addressed in another venue. Governing Rule: N/A

Compliance Item: 12 - Original closet doors do not slide properly once rehung Investigator’s Observation: Closet doors have a small gap on either side when fully closed due to the baseboards. The slider track for the closet door appears to be in original condition and this appears to be a pre-existing condition. Unable to substantiate a violation. Governing Rule: N/A

Compliance Item: 13 - Cleaning personnel requested to clean master bath after the tile mishap. Left it a mess and broke the bulb off and left it in the light socket Investigator’s Observation: There is currently insufficient evidence to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 verify that the light bulb was broken by respondent. Personal property damage would need to be addressed in another venue. Governing Rule: N/A

Compliance Item: 17 - Walkway width in laundry room reduced to 34 inches due to oversized cabinets Investigator’s Observation: This issue is a duplicate of issues addressed in compliance item no. 15. Governing Rule: N/A

Compliance Item: 18 - Complete set of oversized cabinets in laundry room could not be installed because the attic crawl space entrance would be blocked Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 15. Governing Rule: N/A

Compliance Item: 24 - Garbage disposal, faucet and accessories put outside without being properly covered and protected Investigator’s Observation: Parties dispute which company moved numerous items and appliances out to the back patio (multiple contractors have been working in the home, demo/mitigation/restoration project). There is currently insufficient evidence to verify which company may have placed the appliances on the patio or whether any appliances have been damaged. Governing Rule: N/A

Compliance Item: 25 - Hot Water Heater outside on patio not protected or covered Investigator’s Observation: Parties dispute which company moved numerous items and appliances out to the back patio (multiple contractors have been working in the home, demo/mitigation/restoration project). There is

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 currently insufficient evidence to verify which company may have placed the appliances on the patio or whether any appliances have been damaged. Governing Rule: N/A

Compliance Item: 26 - Incorrect size cabinets in dining room to kitchen island would not provide a 36" clearance Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 14. Governing Rule: N/A

Compliance Item: 28 - Dining room upper cabinets are not centered on the wall Investigator’s Observation: Filler pieces at the right side of the kitchen uppers measures 2"; filler at the left side measures 2.5". This is a minor discrepancy and I am unable to conclude this violates the terms of the agreement or any standards of workmanship enforced by the Registrar. Governing Rule:

Compliance Item: 29 - Dining room lower cabinets were to be china/bar cabinet depth of 18 inches Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 14. Governing Rule: N/A

Compliance Item: 31 - All cabinets need to have cabinet pulls Investigator’s Observation: None of the documents related to the cabinets or contracted scope of work appear to make reference to any cabinet hardware. There is currently insufficient evidence to substantiate a violation. Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 32 - Side pieces to fill in wall space on upper cabinets in the dining room are not cut properly Investigator’s Observation: Work appears to meet the minimum standards enforced by the Registrar. Governing Rule: N/A

Compliance Item: 34 - Closet doors do not fully close properly due to new baseboards Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 12 Governing Rule: N/A

Compliance Item: 37 - Questionable drawer depths on the new cabinet drawers Investigator’s Observation: Unable to substantiate an issue with drawer depths as described. Other issues with cabinets are addressed in separate allegations. Governing Rule: N/A

Compliance Item: 39 - Pony wall in kitchen too tall to install countertops Investigator’s Observation: Complainant has concerns over the height of the pony wall at the east side of the kitchen island. Work is incomplete and I am unable to verify whether this will cause an issue once the work is completed. Governing Rule: N/A

Compliance Item: 44 - Light switches installed in the wrong order in Kitchen Investigator’s Observation: None of the contract documents appear to provide information that would verify the light switches were to be installed in

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 a different configuration. Unable to substantiate a violation. Governing Rule: N/A

Compliance Item: 46 - New Cabinets with paint chips Investigator’s Observation: Allegation is a duplicate of issues addressed in compliance item no. 19. Governing Rule:

Compliance Item: 48 - Laundry room tile to be repaired with existing old tile. There were only 5 pieces of old tile and was told there was not enough to complete the job. Broken tile in laundry room filled in with grout. I talked to Ruben about this on 10/10/23. I went into my house on 10/11 and the old tile was torn up in a pile in the corner. I never approved this nor was there any talk purchasing more tile or making sure it was still available. Investigator’s Observation: Parties appear to have exchanged text messages regarding removing the pre-existing tile in the laundry room and installing additional tile to match the rest of the new tile in the home, however, no formal written agreement appears to have been agreed upon regarding completing this scope of work. Parties are in disagreement as to how to move forward. This is ultimately a contractual dispute and not a workmanship issue within ROC jurisdiction. Governing Rule: N/A

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Daniel Edwards Daniel Edwards, Investigator #218 602 771 6788 [email redacted]

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complainant: Georganna Tait 7838 E. Mariposa Drive Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Matador Construction LLC 3120 W Alvarado Rd Phoenix, AZ 85009

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 January 5, 2024

License No. ROC 322090

Re:Complaint No. 2023-11870

WRITTEN DIRECTIVE FROM THE REGISTRAR (EXTENSION)