2023A-11277-CHC-ROC Notice of Hearing and Packet MAILED

2023A-11277-CHC-ROC · Registrar of Contractors · 2024-01-25

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Lucie Leon , Case No. 2023-11277 COMPLAINANT, Docket No. 2023A-11277-CHC-ROC v. NOTICE OF HEARING ON CONTESTED CASE Big Star Builders, Inc. License No. ROC 333384,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

March 8, 2024 9:00 AM Adam Stone Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative

law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on December 22, 2023. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Charge: 2 A.R.S. § 32-1154(A)(3) - R4-9-108(b)

Charge: 3 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING

Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents

are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit

additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below. SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law

Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a

disclosure statement on all other parties, and file it with the Office of Administrative Hearings.

A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the

party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The

written agreement must be filed with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The

assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated January 26, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail January 26, 2024 to: Respondent(s) Big Star Builders, Inc. 16501 Ventura Blvd Ste 400 Encino, CA 91436

Complainant(s) Lucie Leon 738 W Acadia Dr Tucson, AZ 85756

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2023-11277 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Lucie Leon 738 W Acadia Dr Tucson, AZ 85756

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: Big Star Builders, Inc. 16501 Ventura Blvd., Ste 400 Encino, CA 91436

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 November 2, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-11277

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for November 17, 2023 at 9:00AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Gregory Johndrow Gregory Johndrow, Investigator #195 (520) 628-6896 [email redacted] 1700 W. Washington St., Ste. 105 Phoenix, Arizona 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Complainant: Lucie Leon 738 W Acadia Dr Tucson, AZ 85756

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Big Star Builders, Inc. 16501 Ventura Blvd., Ste 400 Encino, CA 91436

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 November 21, 2023

License No. ROC 333384

Re: Complaint No. 2023-11277

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32- 1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on December 7, 2023.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Complaint Item 1: “To date, the solar panels have not been connected and are not operational. They were installed almost 15 months ago.” Investigator’s Observations: Verified. The solar system is not energized or operational. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner. R4-9-108 (B): a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken…

Complaint Item 4: “Poor work overall. For example: the solar panel nails are protruding through the roof and ceiling. The electric box was installed in the wrong place, twice. They finally sent an electrician to move the box again, but it has been about 2 months and we have heard nothing back.” Investigator’s Observations: Verified. The mounting fasteners for the rooftop solar equipment has protruded through the roof decking and through the side of the rafters in multiple locations. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Complaint Item 2: “We were told by the salesperson that we may pay both utility and loan for a couple of months. We applied the tax credit to the loan and replaced our swamp cooler with an AC unit thinking we can afford it now that we will have solar. It has been almost a year, and our monthly payments has tripled from $160 a month to $600-$700. It has created dire financial hardship on our family.” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 3: “When we informed Big Star Builders/Equisolar (same company) about the financial hardship, and they offered to refund the loan payments, but never sent a check. 6-7 months we pursued the refund and were told it was coming but it never did.” Investigator’s Observations: This allegation is NOT verified. Although this complaint item alleges a financial dispute with the respondent, it alleges nothing indicating grounds for discipline under A.R.S. § 32-1154(A). Governing Rule: N/A

Complaint Item 5: “Poor customer service. When we asked about the delay, they blamed it on the electric company. Yet, we see in our inbox, emails from TEP and TDC stating deadlines were missed and extensions were requested and granted numerous times.; No communication. The staff would go weeks and months without calling. Now, they stopped communicating with us. The last time anyone responded to us (call, text, email) was August 14, 2023. One email from our primary point of contact (Santiago) returned undeliverable. ” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Gregory Johndrow Gregory Johndrow, Investigator #195 (520) 628-6896 [email redacted] 1700 W. Washington St., Ste. 105 Phoenix, Arizona 85007

CC: Complainant

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Arizona Registrar of Contractors Jobsite Inspection Notes Case No.: 2023-11277 Investigator: Greg Johndrow #195 Inspection Date: 11/17/2023 Inspection Time: 9:00AM

Complainant: Lucie Leon Respondent: Big Star Builders Inc.

Overview of project: Electrical solar system General Notes: The site inspection was performed on this date and time. The respondent was not present for this inspection. Photos taken with agency issued Canon PowerShot ELPH180. Audio recorded with agency issued Olympus recorder.

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Complaint Item 5: “Poor customer service. When we asked about the delay, they blamed it on the electric company. Yet, we see in our inbox, emails from TEP and TDC stating deadlines were missed and extensions were requested and granted numerous times.; No communication. The staff would go weeks and months without calling. Now, they stopped communicating with us. The last time anyone responded to us (call, text, email) was August 14, 2023. One email from our primary point of contact (Santiago) returned undeliverable. ” Investigator’s Observations: This statement by the complainant does not implicate a workmanship issue, or a violation of A.R.S. § 32-1154(A). Governing Rule: N/A

RCC100 11/14

Picture 1 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756 Picture 2 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756

Mounting fasteners for the solar equipment protruding through the side of the rafter. Picture 3 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756

Mounting fasteners for the solar equipment protruding through the roof decking. Picture 4 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756

Mounting fasteners for the solar equipment protruding through the side of the rafter. Picture 5 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756

Mounting fasteners for the solar equipment protruding through the roof decking. Picture 6 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756

Mounting fasteners for the solar equipment protruding through the roof decking. Picture 7 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756

Non-energized solar equipment. Picture 8 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756

Non-energized solar equipment. Picture 9 Jobsite Inspection Photos

Case: 2023-11277 Date: 11-17-2023 Address: 738 Acadia Dr; Tucson, AZ 85756

Overview of the rooftop solar panels. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Lucie Leon, Case No. 2023-11277 COMPLAINANT, v. Big Star Builders, Inc., CITATION License No. ROC 333384, RESPONDENT.

The Registrar issues this Citation to Big Star Builders, Inc., (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by January 6, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On September 27, 2023, Lucie Leon, (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating:

Charge :1 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A

contractor shall perform all work in a professional and workmanlike manner. of 6

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge :2 A.R.S. § 32-1154(A)(3) - R4-9-108(b) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. Charge :3 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F).

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2023-11277. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than January 6, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, of 6

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings.

RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B).

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated December 22, 2023.

By: /s/ Gail Mathews Gail Mathews Legal Assistant II Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, December 22, 2023 to: Respondent Certified Mail No: [number redacted]

Big Star Builders, Inc. 16501 Ventura Blvd., Ste. 400 Encino, CA 91436

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Copy mailed by USPS First Class mail this same date to: Respondent Big Star Builders, Inc. 16501 Ventura Blvd., Ste. 400 Encino, CA 91436 Complainant Lucie Leon 738 W Acadia Dr. Tucson, AZ 85756 Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2023-11277

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Lucie Leon Mailing Address (Enter jobsite in Contract/Project section) City State Zip

738 W Acadia Dr Tucson Arizona 85756 Phone Number Email

(520) 342-1177 [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Big Star Builders, Inc. ROC 333384 Street Address City State Zip

Phone Number Email

[number redacted] [email redacted] Name of Person(s) Representing License

Santiago Salazar Contract/Project Information Contract Date Contract Amount Amount Paid

May 11, 2022 $68,235.00 $2,178.40 Date Work Started Date Work Stopped Date Work Was Completed

June 28, 2022 September 15, 2022 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

738 W Acadia Dr Tucson AZ 85756 Name of Construction Site Owner Construction Site Name (if applicable)

Lucie Leon Phone Number of Construction Site Owner Email of Construction Site Owner

[number redacted] [email redacted] This complaint is for Abandonment;Poor Work;Other I have contacted the contractor by Phone/Text;Email Have you filed a complaint in court? No Has any work been corrected? No

RCC099 12/05/18 Page 1 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

The contract was Written All change orders were N/A This project was Residential This project involved Other Install of solar panels A building permit was obtained by Contractor T22CM04056 Tucson/Pima List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

To date, the solar panels have not been connected and are not operational. They were installed almost 15 months ago. ; We were told by the salesperson that we may pay both utility and loan for a couple of months. We applied the tax credit to the loan and replaced our swamp cooler with an AC unit thinking we can afford it now that we will have solar. It has been almost a year, and our monthly payments has tripled from $160 a month to $600-$700. It has created dire financial hardship on our family.; When we informed Big Star Builders/Equisolar (same company) about the financial hardship, and they offered to refund the loan payments, but never sent a check. 6-7 months we pursued the refund and were told it was coming but it never did.; Poor work overall. For example: the solar panel nails are protruding through the roof and ceiling. The electric box was installed in the wrong place, twice. They finally sent an electrician to move the box again, but it has been about 2 months and we have heard nothing back.; Poor customer service. When we asked about the delay, they blamed it on the electric company. Yet, we see in our inbox, emails from TEP and TDC stating deadlines were missed and extensions were requested and granted numerous times.; No communication. The staff would go weeks and months without calling. Now, they stopped communicating with us. The last time anyone responded to us (call, text, email) was August 14, 2023. One email from our primary point of contact (Santiago) returned undeliverable.

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Lucie Leon \complainant1\ \complainantd1\

RCC099 12/05/18 Page 2 of 2 DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

BIG STAR BUILDERS INC. HOME IMPROVEMENT AGREEMENT – RESIDENTIAL Contractor License: CA CSLB 711083 / TX TDLR 33300 / AZ ROC 333384

5/11/2022 Date of Execution: Salesperson: Guillermo Corrales Registration/License Number:_

Thu Watkins Lucie Leon

Customer Name / Homeowner Customer Name / Co - Homeowner

(520) 889-3411 (520) 889-3411 Phone Number / Homeowner Phone Number / Co - Homeowner

[email redacted] [email redacted]

Email Address / Homeowner Email Address / Co - Homeowner

Customer Address (Street) (City) (State) (Zip) Tucson AZ 85756 738 W Acadia Dr

Installation Address (Street) (City) (State) (Zip) 738 W Acadia Dr Tucson AZ 85756

Your BIG STAR BUILDERS INC. Purchase Agreement Details: 25 Years Manufacturer’s Warranty

Contract Price $ 68,235.00

This Solar Home Improvement Agreement (this “Agreement”) is between Big Star Buillders Inc. (“Big Star Builders”, “we” or “Contractor”) and you (“Customer”) for the sale and installation of the solar system described below (the “Project” or the “System”) at your home (the “Property” or your “Home”). We look forward to helping you produce clean, renewable solar energy at your Home. The Parties agree as follows: KEY TERMS AND CONDITIONS

1. DESCRIPTION OF THE PROJECT AND DESCRIPTION OF THE SIGNIFICANT MATERIALS TO BE USED AND EQUIPMENT TO BE INSTALLED.

Sale and installation of a 6.800 kW DC photovoltaic system consisting of PV modules, corresponding inverter(s) and a mounting system designed for installation.

2. CONTRACT PRICE. The Contract Price for the Project is $ 68,235.00 .

The Contract Price is subject to any change orders agreed to in writing by both parties.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

BIG STAR BUILDERS INC. ACUERDO DE MEJORA PARA EL HOGAR - RESIDENCIAL Licencia de Contratista CA CSLB 711083 / TX TDLR 33300 / AZ ROC 333384

Fecha de Ejecución: Vendedor:

Nombre del cliente/ Propietario Nombre del cliente/ Co - Propietario

Número de teléfono/ Propietario Número de teléfono/ Co - Propietario

Dirección de correo electrónico / Propietario Dirección de correo electrónico / Co - Propietario

Dirección del cliente (Calle) (Ciudad) (Estado) (Zip)

Dirección de instalación (Calle) (Ciudad) (Estado) (Zip)

Detalles del acuerdo de compra con BIG STAR BUILDERS INC.: 25 años de garantía del fabricante

Precio del contrato $

Este acuerdo de instalación de hogar solar (este “Acuerdo”) se realiza entre Big Star Builders Inc. (“Big Star Builders”, “nosotros” o “Contratista”) y usted (“Cliente”) por la venta e instalación de un sistema solar descrito a continuación (el “Proyecto” o el “Sistema”) en su hogar (la “Propiedad” o su “Hogar”). Estamos emocionados por ayudarle a crear energía solar limpia y renovable en su hogar. Las partes manifiestan y acuerdan lo siguiente:

TÉRMINOS Y CONDICIONES PRINCIPALES

1. DESCRIPCIÓN DEL PROYECTO Y DESCRIPCIÓN DE LOS MATERIALES SIGNIFICATIVOS A UTILIZAR Y EL EQUIPO A SER INSTALADO La venta e instalación de un sistema fotovoltaico de kW compuesto de módulos fotovoltaicos, inversor(es) correspondientes y un sistema de montaje diseñado para la instalación. 2. PRECIO DEL CONTRATO. El precio del contrato para el proyecto es de $_ .

El precio del contrato está sujeto a cualquier orden de cambio acordada por escrito por ambas partes.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

3. INSTALLATION TIMELINE. Big Star Builders will install the System within a reasonable amount of time after we sign this Agreement but no later than twelve (12) months from the date of this Agreement, which shall be of the essence. We will schedule your installation at a mutually convenient date and time. Approximate Start Date: 1-30 days from the date of this Agreement Approximate Completion Date: 60-240 days from the date of this Agreement

This performance timeline is an estimate and may be adjusted as provided in this Agreement, including delays due to late payments or unforeseen conditions.

Your Financing Terms

$ Contract Price $ 68,235 Split Loan Amount

Loan Amount $ 68,235 Lender

Mosaic Lender Annual Percentage Rate

1.99 % Annual Percentage Rate Term Term 300 Months Monthly Payment $

$ Monthly Payment ( 18 Months 217.83 Promotional Window) Monthly Payment $ 296.64

Rebate Value (Estimate)* $

Tax Credit (Estimate)* $ 17,741

*Big Star Builders is not responsible for obtaining rebates or tax credits related to your energy efficient home improvement project. Regardless of whether you independently apply for and receive a government rebate or tax credit related to your energy efficient home improvement project, you are responsible for paying the full amount of your Contract Price. Big Star Builders Inc., including your lender, make no guarantees regarding the effectiveness of your energy efficient investment nor do we guarantee you will receive rebates or tax credits related to your project. By signing below, you are acknowledging that you have read and understood this document detailing your responsibility to pay your contract price. If you have any questions about your loan, please contact us.

5/11/2022 Customer Signature: Date:

5/12/2022 Customer Signature: Date:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

3. PLAZO DE INSTALACIÓN Big Star Builders instalará el Sistema en un tiempo razonable después de firmar este Acuerdo, pero no más tarde de doce (12) meses de la fecha de este Acuerdo, el cual será esencial. Programaremos la instalación en una fecha y hora conveniente para ambas partes. Fecha de Inicio aproximada: 1-30 días después de la fecha de este Acuerdo Fecha de Término aproximada: 60-240 días después de la fecha de este Acuerdo

Este plazo es un estimado y puede ser ajustado según lo dispuesto en el presente Acuerdo, incluyendo retrasos debido a retrasos en los pagos o condiciones imprevistas.

Sus términos de financiamiento $ Precio del contrato $ Monto del préstamo fraccionado

Monto del préstamo Prestamista

Prestamista Tasa porcentual anual

Tasa porcentual anual Plazo Plazo Pago mensual $

Pago mensual (ventana promocional de $ meses) Pago mensual $

Valor del descuento (estimación)* $

Crédito fiscal (estimación)* $

*Big Star Builders no es responsable por la obtención de descuentos o créditos fiscales relacionados con su proyecto de mejora a hogar con uso eficiente de energía. Sin importar si usted aplica de manera independiente o reciba un descuento o crédito fiscal del gobierno relacionado con el proyecto de mejora de su hogar a uso eficiente de energía, usted será responsable de pagar el monto completo del Precio del Contrato. Big Star Builders Inc., incluyendo su prestamista, no hacen ninguna garantía acerca de la eficacia se inversión en eficiencia energética ni garantizan que usted recibirá descuentos o créditos fiscales por su proyecto. Al firmar a continuación, usted reconoce que ha leído y entendido este documento que detalla su responsabilidad a pagar el precio del contrato. Si tiene alguna pregunta sobre su préstamo, por favor contáctenos.

Firma del cliente: Fecha:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

4. SCHEDULE OF PROGRESS PAYMENTS

PAYMENT TIMING AMOUNT DATE NOTES Payment 1 Due When Project $ pre-engineering, site assessment Begins

Payment 2 Due after site $ engineering, structural calculations, blueprints, permits, assessment materials

Payment 3 Due upon permit $ materials, labor approval

Final Due Upon $ final payment upon completion 68,235 Payment Completion of Install

Total System $ (includes any applicable sales tax) 68,235 Cost

* If you are financing your System through one of our financing partners, the timing and amount of your payments (and any applicable interest accrued) will be subject to the terms and conditions of your agreement with your financier. If your financier fails to make payment on your behalf, or you terminate your financing, you will remain obligated to make payment under the terms of this Agreement.

I acknowledge I have read Section 4.

Customer’s initials:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

4. CALENDARIO DE PAGOS

PAGO MOMENTO MONTO FECHA NOTAS Pago 1 Debido al inicio del $ pre-ingeniería, evaluación del sitio proyecto

Pago 2 $ ingeniería, cálculo de estructurales, planos, permisos, materiales

Pago 3 $ materiales, mano de obra

Pago Debido a la $ pago final una vez finalizado Final finalización de la instalación Costo total $ (incluye cualquier impuesto de venta aplicable) del Sistema * Si usted está financiando su Sistema por medio de nuestros socios financieros, el momento y monto de sus pagos (y cualquier interés aplicable acumulado) estará sujeto a los términos y condiciones de su acuerdo con el financiador. Si su financiador no realiza el pago por usted, o usted termina su financiamiento, usted seguirá estando obligado a realizar el pago según los términos de este acuerdo.

Reconozco que he leído la sección 4.

Iniciales del cliente:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

GENERAL TERMS AND CONDITIONS

THIS AGREEMENT SUPERSEDES ALL PRIOR EXISTING CONTRACTS BETWEEN YOU AND BIG STAR BUILDERS INC. THAT PERTAIN TO THE “SYSTEM” DEFINED IN THIS AGREEMENT.

1. CHANGES, PERMITS, REBATES, INCENTIVES

(BIG STAR BUILDERS INC) will have the right to terminate this Agreement, without penalty or fee, if BIG STAR BUILDERS INC. determines after the site survey of your Home that it has misestimated by more than ten percent (10%) any of (i) the System size, (ii) the System’s total cost or (iii) the System’s annual production. Such termination right will expire at the earlier of (i) one (1) week prior to your scheduled System installation date and (ii) one (1) month after we inform you in writing of the revised size, cost or production estimate. Any changes to the system will be documented in a written amendment to this Agreement signed by both you and BIG STAR BUILDERS INC. You authorize Big Star Builders to make corrections to the utility and incentive paperwork to conform to this agreement or any amendments to this Agreement we both sign. If you are financing your System, BIG STAR BUILDERS INC’s obligation to install the System is conditioned on BIG STAR BUILDERS INC’s confirmation that you have obtained financing for the System. BIG STAR BUILDERS INC may terminate this Agreement without liability if, in its reasonable judgment, this condition will not be satisfied. You acknowledge that the System equipment and materials we will furnish and install are subject to cost increases. We will hold the Contract Price for three (3) months after the date of this Agreement. After three (3) months, if the cost of any System equipment or material rises by any unusual amount because of circumstances beyond BIG STAR BUILDERS INC’s control, including but not limited to market price fluctuation or a site audit that reveals the need for additional materials or labor, then BIG STAR BUILDERS INC. shall have the right to present you with a change order for the System equipment with a new price. You will have the right to accept or reject this new price and get your deposit, if any, back. If you do not accept the new price, Big Star Builders shall have the right to terminate this Agreement and issue you a full refund, upon which the parties shall have no further obligations to one another. Big Star Builders will obtain any necessary permits, at BIG STAR BUILDERS INC’s cost. BIG STAR BUILDERS INC shall not be responsible for delays in work due to the actions of any permitting and regulatory agencies or their employees. You will pay Big Star Builders for any taxes or assessments required by federal, state or local governments or related regulatory agencies or utilities. The rebate and incentive calculations BIG STAR BUILDERS INC provides to Customer are estimates. These estimates are based on certain assumptions that may not be applicable based on the circumstances specific to the Project. However, actual rebates and variablincentivee ass are eligibility requirements, funding availability, and rates may change. BIG STAR BUILDERS INC will use good faith reasonable efforts to help Customer secure applicable rebates and incentives, but BIG STAR BUILDERS INC shall have no financial obligation to Customer regarding actual rebate, tax credit andCustomer incentive amounts ragrees to epay tceived. he Contract Price in full regardless of the actual amount of rebates, tax credits and/or incentives received.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

TÉRMINOS Y CONDICIONES GENERALES

ESTE ACUERDO SUSTITUYE TODOS LOS CONTRATOS ANTERIORES ENTRE USTED Y BIG STAR BUILDERS INC. QUE PERTENEZCAN AL "SISTEMA” DEFINIDO EN ESTE ACUERDO.

1. CAMBIOS, PERMISOS, DESCUENTOS, INCENTIVOS

(BIG STAR BUILDERS INC) tendrá el derecho a terminar este Acuerdo, sin penalización o cargos, si BIG STAR BUILDERS INC. determina después de la evaluación en su hogar que se haya mal estimado por más de un diez por ciento (10%) ya sea (i) el tamaño del Sistema, (ii) el costo total del Sistema o (iii) la producción anual del Sistema. Dicho derecho de terminación expirará luego de que se cumpla la primera de las siguientes condiciones (i) una (1) semana antes de la fecha programada de instalación del Sistema y (ii) un (1) mes después de que le informemos por escrito del tamaño, costo o estimado de producción revisado. Cualquier cambio al Sistema será documentado en una enmienda escrita a este Acuerdo y será firmado por tanto usted y BIG STAR BUILDERS INC. Usted autoriza a Big Star Builders para que corrija el papeleo de servicios e incentivos para que se ajusten a este Acuerdo o que haga cualquier enmienda a este Acuerdo firmado por ambos. Si usted financiará su sistema, la obligación de BIG STAR BUILDERS INC de instalar el Sistema está condicionada a que se le confirme a BIG STAR BUILDERS INC que usted ha obtenido el financiamiento para el Sistema. BIG STAR BUILDERS INC puede terminar este Acuerdo sin responsabilidad si en su juicio razonable, esta condición no será cumplida. Usted reconoce que los materiales y equipos del Sistema que proporcionaremos e instalaremos están sujetos a aumentos en sus costos. Sostendremos el Precio del Contrato por tres (3) meses después de la fecha de este Acuerdo. Luego de tres (3) meses, si el costo de cualquier equipo o material del Sistema aumenta por un monto inusual por circunstancias más allá del control de BIG STAR BUILDERS INC, incluyendo, pero no limitado a fluctuación del precio del mercado, o si una investigación en el sitio revela que se necesitan materiales o mano de obra adicional, entonces BIG STAR BUILDERS INC. tendrá el derecho de presentarle una orden de cambio para el equipo del Sistema con un precio nuevo. Usted tendrá el derecho de aceptar o rechazar este precio nuevo y que se le devuelva su depósito, de haberlo. Si no acepta el precio nuevo, Big Star Builders tendrá el derecho a terminar este Acuerdo y emitir un reembolso completo, sobre el cual las partes no tendrán ninguna obligación adicional el uno con el otro. Big Star Builders obtendrá todos los permisos necesarios a coste de BIG STAR BUILDERS INC. BIG STAR BUILDERS INC no será responsable por retrasos en el trabajo debido a acciones de agencias que otorgan los permisos y las agencias regulatorias o sus empleados. Usted le pagará a Big Star Builders cualquier impuesto o evaluaciones requeridas por gobiernos federales, estatales o locales o de cualquier agencia reguladoras o servicios públicos. Los cálculos de descuentos e incentivos que BIG STAR BUILDERS INC le proporciona al Cliente son estimaciones. Estas estimaciones se basan en ciertas asunciones que no puedan ser aplicables a las circunstancias específicas del Proyecto. Sin embargo, algunos descuentos e incentivos son variables ya que los requisitos de elegibilidad, disponibilidad de financiación y los cargos podrían cambiar. BIG STAR BUILDERS INC hará esfuerzos razonables para ayudar al Cliente a obtener los descuentos e incentivos aplicables, pero BIG STAR BUILDERS INC no tendrá obligación financiera con el Cliente sobre cualquier monto recibido por descuento, crédito fiscal o incentivo. El Cliente acuerda pagar el Precio del Contrato por completo sin importar el monto recibido de descuentos, créditos fiscales y/o incentivos recibidos.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

2. NOTE ABOUT EXTRA WORK AND CHANGE ORDERS

Extra Work and Change Orders become part of the contract once the order is prepared in writing and signed by the parties prior to commencement of work covered by the new change order. You may not require a contractor to perform extra or change-order work without providing written authorization prior to the commencement of work covered by the new change order. Extra work or a change order is not enforceable against you unless the change order also identifies all of the following in writing prior to the commencement of work covered by the new change order:(i) the scope of the extra work or change, (ii) the cost to be added or subtracted from the contract; and (iii) the effect the order will have on the schedule of progress payments or the completion date. Notwithstanding this provision, the Contractor shall have the right to substitute System equipment without Customer’s agreement, so long as that substitution adds no extra cost to the project and does not materially affect the System’s performance. The Contractor’s failure to comply with the requirements of this paragraph does not preclude the recovery of compensation for work performed based on legal or equitable remedies designed to prevent unjust enrichment.

3. PROPERTY CONDITIONS

You will be responsible for the structural integrity of the location where the System is installed, including structural or electrical modifications necessary to prepare your Property for the System. You agree that BIG STAR BUILDERS INC is not responsible for any known or unknown Property conditions.

4. EXISTING CONDITIONS

BIG STAR BUILDERS INC is not responsible and bears no liability for the malfunctioning of existing electrical equipment at the Property, including but not limited to the main electrical service panel, any major electrical devices, or any other fuses or similar devices.

5. COST OR DELAY DUE TO UNFORESEEN CONDITIONS

BIG STAR BUILDERS INC is not responsible for failures, delays or expenses related to unanticipated, unusual, or unforeseen conditions at the Property arising out of conditions beyond BIG STAR BUILDERS INC’s reasonable control (all of which shall be considered “Force Majeure Events”). Performance times under this Agreement will be considered extended for a period of time equivalent to the time lost due to such conditions. If BIG STAR BUILDERS INC discovers unforeseen conditions requiring additional cost, then BIG STAR BUILDERS INC shall present such costs to you and get your written approval before beginning or continuing performance. Failure to provide such approval may result in BIG STAR BUILDERS INC exercising its termination rights pursuant to Section 8 of this Agreement.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

2. NOTA SOBRE TRABAJO ADICIONAL Y ORDENES DE CAMBIO

Los trabajos adicionales y las ordenes de cambio serán parte del contrato una vez que se haya preparado por escrito la orden y haya sido firmada por las partes antes de comenzar el trabajo cubierto por la nueva orden de cambio. Usted no podrá solicitarle a un contratista que realice trabajos adicionales o de una orden de cambio sin proporcionar autorización por escrito antes del comienzo de los trabajos cubiertos por la nueva orden de cambio. Cualquier trabajo adicional u orden de cambio no será exigible a menos de que la orden de cambio también identifique todo lo siguiente por escrito antes del comienzo del trabajo cubierto por la nueva orden de cambio: (i) el alcance del trabajo adicional o cambio, (ii) el costo a añadir o restar del contrato; y (iii) el efecto que la orden tendrá en la programación de los pagos o en la fecha de culminación. No obstante, esta disposición, el Contratista tendrá el derecho a sustituir equipos del Sistema sin el consentimiento del Cliente, mientras que la substitución no agregue costos adicionales al proyecto y no afecte materialmente el rendimiento del Sistema. Si el Contratista no cumple con los requisitos de este párrafo esto no impedirá la recaudación de compensación por el trabajo realizado basado en remedios legales o equitativos diseñados para prevenir el enriquecimiento injusto.

3. CONDICIONES DE LA PROPIEDAD

Usted será responsable por la integridad estructural de la ubicación donde se instalará el Sistema, incluyendo las modificaciones estructurales o al sistema eléctrico necesarias para preparar su Propiedad para el Sistema. Usted acuerda que BIG STAR BUILDERS INC no es responsable por cualquier condición conocida o desconocida de la Propiedad.

4. CONDICIONES EXISTENTES

BIG STAR BUILDERS INC no es responsable y no asume ninguna responsabilidad por el mal funcionamiento de equipos eléctricos existentes en la Propiedad, incluyendo, pero no limitado al panel de servicio eléctrico principal, cualesquiera dispositivos eléctricos principales, o cualquier otro fusible o dispositivo similar. 5. COSTO O RETRASO POR CONDICIONES IMPREVISTAS

BIG STAR BUILDERS INC no es responsable por fallas, retrasos o gastos relacionados con condiciones inesperadas, inusuales o imprevistas en la Propiedad que provengan de condiciones fuera del control de BIG STAR BUILDERS INC (las cuales se considerarán como "Eventos de fuerza mayor"). Los tiempos de ejecución de este Acuerdo se considerarán extendidos por un periodo de tiempo equivalente al tiempo perdido por dichas condiciones. Si BIG STAR BUILDERS INC descubre condiciones imprevistas que requieran algún costo adicional, entonces BIG STAR BUILDERS INC le presentará dichos costos y obtendrá su aprobación escrita antes de empezar o continuar cualquier acción. El no proporcionar dicha aprobación puede resultar en que BIG STAR BUILDERS INC ejerza sus derechos de terminación según lo dispuesto en la Sección 8 de este acuerdo.

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6. PROPERTY ACCESS You grant to BIG STAR BUILDERS INC and its employees, agents and contractors the right to reasonably access all of the Property as necessary for the purposes of (A) installing, constructing, operating, repairing, removing and replacing the System or making any additions to the System; (B) installing, using and maintaining electric lines and inverters and meters, necessary to interconnect the System to your electric system at the Property and/or to the utility’s electric distribution system; or (C) taking any other action reasonably necessary in connection with the construction, installation, operation, maintenance, removal or repair of the System.

7. TERMINATION AND DEFAULT BIG STAR BUILDERS INC may terminate this Agreement, upon seven (7) days written notice, for any material or non-material breach, for any failure of Customer to agree to an appropriate change order, for any failure of Customer to pay BIG STAR BUILDERS INC any amount due, for any bankruptcy or financial distress of Customer, or for any hindrance to BIG STAR BUILDERS INC in the performance process.

8. REMEDIES UPON CUSTOMER’S BREACH Without limiting any of BIG STAR BUILDERS INC’s other rights and remedies, upon any breach by Customer, including any failure of Customer to pay BIG STAR BUILDERS INC any amount due, BIG STAR BUILDERS INC has the right to: (i) pursue a stop work order at the Property; (ii) prevent any more work from being done at the Property until the breach is cured and a bond is posted by the Customer for any amounts payable under this Agreement; (iii) recover all amounts due under this Agreement for services provided through the date of termination including interest (prime + 2% or such amount as allowed by law); (iv) remove any Project materials or equipment from the Property; and (v) any other legal remedies including but not limited to mechanics liens or similar remedies. If you are financing the System, you specifically agree that Big Star Builders may disable the System upon request from your financier if you are in default under your agreement with your financier. (vi) Customer understands and agrees that if this agreement is canceled after the rescission (3 days of signing date) period (OR) after measurements and/or materials have been ordered for the work to be performed, that the Homeowner(s) is liable for twenty-five percent (25%) minimum of the total sales price and/or the total cost of the materials, cost of all labor, equipment, and permits already furnished and/or materials custom ordered that have been put into production, whether completed or just started, as damages to BIG STAR BUILDERS INC. If any of the following occur from any cause beyond BIG STAR BUILDERS INC control as to make it impractical to complete the work, then either party may elect to cancel the work without liability except that the Customer agrees to pay BIG STAR BUILDERS INC an amount equal to the actual cost of all labor, materials, equipment and permits already furnished plus 25% of the cost thereof: (a) substantial damages to the work, (b) destruction of or substantial damages to the premises or structures thereon, or (c) the work is ordered terminated by public authority. If the work is not canceled or ordered terminated, all work necessary to replace work already performed shall be considered additional work to be paid for by the proceeding sentence. Customer’s initials:

Customer’s initials:_

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6. ACCESO A LA PROPIEDAD Usted le permite a BIG STAR BUILDERS INC y a sus empleados, agentes y contratistas el derecho de acceder razonablemente a toda la Propiedad según sea necesario por los propósitos de (A) instalar, construir, operar, reparar, desmontar y reemplazar el Sistema o realizar cualquier adición al Sistema; (B) instalar, usar y realizar mantenimiento a las líneas eléctricas e inversores y medidores, necesarios para interconectar el Sistema a su sistema eléctrico en la Propiedad y/o al sistema de distribución de electricidad del servicio público; o (C) tomar cualquier otra acción razonablemente necesaria relacionada con la construcción, instalación, operación, mantenimiento, desmontar o reparación del Sistema.

7. TERMINACIÓN E INCUMPLIMIENTO BIG STAR BUILDERS INC puede terminar este Acuerdo, a los siete (7) días de aviso por escrito, por cualquier incumplimiento material y no-material, por cualquier incumplimiento del Cliente a no aceptar una orden de cambio apropiada, por cualquier incumplimiento del Cliente de pagarle a BIG STAR BUILDERS INC cualquier monto debido, por cualquier quiebra o dificultad financiera que tenga el Cliente, o por cualquier obstáculo para BIG STAR BUILDERS INC en el proceso de acción.

8. REMEDIOS AL INCUMPLIMIENTO DEL CLIENTE Sin limitar cualquiera de los derechos y remedios de BIG STAR BUILDERS INC, al ocurrir cualquier incumplimiento del Cliente, incluyendo cualquier incumplimiento del Cliente en pagarle a BIG STAR BUILDERS INC cualquier cantidad adeudada, BIG STAR BUILDERS INC tiene el derecho a: (i) aplicar a una orden de detener el trabajo en la Propiedad; (ii) prevenir que se realice cualquier trabajo adicional en la Propiedad hasta que se cure el incumplimiento o que el Cliente coloque un bono por cualquier cantidad adeudada bajo este Acuerdo; (iii) recuperar cualquier monto adeudado según este Acuerdo por los servicios proporcionados hasta la fecha de culminación, incluyendo intereses (prima + 2% o cualquier monto permitido por la ley); (iv) retirar materiales o equipos del Proyecto de la Propiedad; y (v) cualquier remedio legal, incluyendo pero no limitado a un gravamen mecánico o remedios similares. Si está financiando el Sistema, usted acepta específicamente que Big Star Builders pueda deshabilitar el Sistema a petición de su financiador si entra en incumplimiento con su acuerdo con el financiador. (vi) El Cliente entiende y acuerda que si este acuerdo es cancelado después de del periodo de derogación (3 días después de la fecha de firma) (O) después de que se hayan realizado mediciones y/o se haya pedido materiales para el trabajo a realizar, que el(los) Propietario(s) serán responsables de pagar el veinticinco por ciento (25%) como mínimo del precio total de venta y/o el costo total de los materiales, costo de mano de obra, equipos y permisos solicitados y/o materiales personalizados que hayan sido ordenados o que se hayan empezado a producir, hayan sido completados o apenas hayan comenzado, como daños a BIG STAR BUILDERS INC. Si cualquiera de las pautas siguientes ocurre por cualquier causa más allá del control de BIG STAR BUILDERS INC que hagan que no sea práctico completar el trabajo, entonces cualquier parte puede elegir cancelar el trabajo sin responsabilidad excepto que el Cliente acepte pagarle a BIG STAR BUILDERS INC un monto igual al costo actual de todo el trabajo, materiales, equipos y permisos que hayan sido presentados, más el 25% del costo de los mismos: (a) daños substanciales al trabajo, (b) destrucción de o daños substanciales a las premisas o estructuras relacionadas, o (c) una autoridad pública ordene que el trabajo sea cancelado. Si el trabajo no es cancelado ni se ordene que se cancele, cualquier trabajo necesario para reemplazar el trabajo realizado se considerará como trabajo adicional a ser pagado por lo antes mencionado. Iniciales del Cliente:

Iniciales del Cliente:

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MECHANICS’ LIEN RELEASES

Upon satisfactory payment for any portion of the work performed, BIG STAR BUILDERS INC shall, prior to any further payment, furnish to Customer a full and unconditional release from any potential lien Claimant claim or mechanics’ lien pursuant to Sections 8400 and 8404 of the California Civil Code for that portion of the work for which payment has been made.

10. BIG STAR BUILDERS INC’S INSURANCE BIG STAR BUILDERS INC carries the following insurances applicable to the work being performed under this Agreement: Commercial General Liability Insurance (CGL). BIG STAR BUILDERS INC carries commercial general liability insurance with coverage amounts that meet or exceed those required by law. Workers' Compensation Insurance. BIG STAR BUILDERS INC carries workers' compensation insurance for all employees in compliance with law.

11. INDEMNIFICATION

Both parties shall indemnify, defend and hold harmless the other and its employees, officers, directors, agents and assigns from any and all third party claims, actions, costs, expenses (including reasonable attorneys’ fees and expenses), damages, liabilities, penalties, losses, obligations, demands and liens of any kind arising out of or relating to its failure to perform its obligations under this Agreement. Neither party shall be required to indemnify the other for its own negligence, willful misconduct or fraud.

12. GOVERNING LAW

The laws of the state where your Home is located shall govern this Agreement without giving effect to conflict of laws principles.

13. ENTIRE AGREEMENT

This Agreement contains the parties’ entire agreement regarding the Project. There are no other agreements regarding this Agreement, either written or spoken. Any change to this Agreement must be in writing and signed by both parties. Only an authorized officer of BIG STAR BUILDERS INC may execute any change to this Agreement on behalf of BIG STAR BUILDERS INC. If any portion of this Agreement is determined to be unenforceable or invalid, the remaining provisions shall be enforced in accordance with their terms or shall be interpreted or re-written so as to make them enforceable. Provisions that should reasonably be considered to survive termination of this Agreement shall survive. BIG STAR BUILDERS INC may assign or subcontract any of its rights or obligations under this Agreement to any successor, partner or purchaser.

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9. CANCELACIÓN DE GRAVÁMENES

Tras el pago satisfactorio de cualquier parte del trabajo a realizar, BIG STAR BUILDERS INC deberá, antes de realizar cualquier otro pago, facilitar al Cliente una liberación completa e incondicional de cualquier reclamo o gravamen para cualquier persona que tenga derecho a hacer una demanda de embargo preventiva de conformidad con las Secciones 8400 y 8404 del Código Civil de Florida para la parte de la obra para la que se ha realizado dicho pago.

10.SEGURO DE BIG STAR BUILDERS INC

BIG STAR BUILDERS INC tiene los siguientes seguros aplicables al trabajo a realizar bajo este Acuerdo: Seguro Comercial de Responsabilidad General (CGL) BIG STAR BUILDERS INC tiene seguro comercial de responsabilidad general con montos de cobertura que cumplen o exceden los requeridos por la ley. Seguro de Compensación para los Trabajadores. BIG STAR BUILDERS INC tiene seguro de compensación de trabajadores para todos sus empleados, así como lo dispuesto en la ley.

11. INDEMNIZACIÓN.

Ambas partes deberán indemnizar, defender y eximir de responsabilidad a la otra parte y a sus empleados, oficiales, directores, agentes y personas asignadas de cualquier y todo reclamo, acciones, costos, gastos (incluyendo cargos razonables y gastos de abogados), daños, responsabilidad, penalidades, perdidas, obligaciones, demandas y gravámenes de cualquier tipo proveniente de terceros que surjan por o tengan relación con incumplimiento de realizar las obligaciones estipuladas bajo este Acuerdo. Ninguna parte deberá indemnizar a la otra por su propia negligencia, mala conducta intencional o fraude.

12. LEGISLACIÓN APLICABLE

Las leyes del estado en la cual esté ubicado su Hogar gobernarán este Acuerdo sin dar efecto al conflicto de principios legales.

13. ACUERDO COMPLETO Este Acuerdo contiene el acuerdo completo de las partes en relación al Proyecto. No existen otros acuerdos con relación a este Acuerdo, ni escrito ni verbal. Cualquier cambio a este Acuerdo debe ser por escrito y firmado por ambas partes. Solo un oficial autorizado de BIG STAR BUILDERS INC puede ejecutar cualquier cambio a este Acuerdo en nombre de BIG STAR BUILDERS INC. Si cualquier fragmento de este Acuerdo se determina que sea inválida o inaplicable, las provisiones restantes deberán ser aplicadas en conformidad con sus términos o deberán ser interpretadas o reescritas para que sean aplicables. Las provisiones que deban razonablemente ser considerados para sobrevivir a una terminación de este Acuerdo permanecerán vigentes. BIG STAR BUILDERS INC puede asignar o subcontratar cualquiera de sus derechos u obligaciones bajo este Acuerdo a cualquier sucesor, socio o comprador.

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14. PRIVACY/PUBLICITY

You grant BIG STAR BUILDERS INC the right to publicly use, display, share, and advertise the photographic images, Project details, price and any other non-personally identifying information of your Project. You may optout of these publicity rights by giving us written notice and mailing it to: Big Star Builders Inc., Attention: Publicity Opt Out, 16530 Ventura Blvd. Suite 104, Encino, CA 91436. Big Star Builders shall not share your personally identifiable information or any data associating you with the Project location without your consent. If you are financing your System, you consent to (1) BIG STAR BUILDERS INC providing your financier with this Agreement, the interconnection agreement and other documents from your utility, copies of permits, System energy production data and any other data or documents related to your System requested by your financier, and (2) your financier providing BIG STAR BUILDERS INC with your loan status and payment history associated with your financing of the System.

15. ARBITRATION OF DISPUTES

PLEASE READ THIS SECTION CAREFULLY. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING. IN ARBITRATION A DISPUTE IS RESOLVED BY AN ARBITRATOR INSTEAD OF A JUDGE OR JURY.

The laws of the state where your Home is located shall govern this Agreement without giving effect to conflict of laws principles. We agree that any dispute, claim or disagreement between us (a “Dispute”) shall be resolved exclusively by arbitration.

The arbitration, including the selecting of the arbitrator, will be administered by JAMS, under its Streamlined Arbitration Rules (the “Rules”) by a single neutral arbitrator agreed on by the parties within thirty (30) days of the commencement of the arbitration. The arbitration will be governed by the Federal Arbitration Act (Title 9 of the U.S. Code). Either party may initiate the arbitration process by filing the necessary forms with JAMS. To learn more about arbitration, you can call any JAMS office or review the materials at www.jamsadr.com. The arbitration shall be held in the location that is most convenient to your Home. If a JAMS office does not exist in the county where you live, then we will use another accredited arbitration provider with offices close to your Home. Homeowner(s) and BIG STAR BUILDERS INC agree that in the event of any dispute arising in connection herewith, each party shall bear their own attorney's fees and costs, regardless of who is determined to be the prevailing party. Only Disputes involving you and BIG STAR BUILDERS INC may be addressed in the arbitration. Disputes must be brought in the name of an individual person or entity and must proceed on an individual (non-class, non-representative) basis. The arbitrator will not award relief for or against anyone who is not a party. If either of us arbitrates a Dispute, neither of us, nor any other person, may pursue the Dispute in arbitration as a class action, class arbitration, private attorney general action or other representative action, nor may any such Dispute be pursued on your or our behalf in any litigation in any court. Claims regarding any Dispute and remedies sought as part of a class action, class arbitration, private attorney general or other representative action are subject to arbitration on an individual (non-class, non-representative) basis, and the arbitrator may award relief only on an individual (non- class, non-representative) basis. This means that the arbitration may not address disputes involving other persons with disputes similar to the Disputes between you and BIG STAR BUILDERS INC. DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

14.PRIVACIDAD/PUBLICIDAD

Usted le concede a BIG STAR BUILDERS INC el derecho a utilizar, mostrar, compartir y anunciar imágenes fotográficas, detalles del Proyecto, precio y otra información no-personal de su Proyecto. Usted puede optar salir de estos derechos de publicidad avisándonos por escrito y enviando su aviso a: Big Star Builders Inc., Attention: Publicity Opt Out, 16530 Ventura Blvd. Suite 104, Encino, CA 91436. Big Star Builders no compartirá su información personal identificable ni ninguna información que lo asocie con la ubicación del Proyecto sin su consentimiento. SI usted está financiando su Sistema, usted da su consentimiento para que (1) BIG STAR BUILDERS INC le proporcione este Acuerdo a su financiador, el acuerdo de interconexión y otros documentos de sus servicios públicos, copias de permisos, información de producción de energía del Sistema y cualquier otra información o documentos relacionados a su Sistema solicitados por el financiador, y (2) a que el financiador le proporcione a BIG STAR BUILDERS INC información del estado de su préstamo e historial de pagos asociado con su financiamiento del Sistema.

15.ARBITRAJE DE DISPUTAS

POR FAVOR LEA ESTA SECCIÓN CUIDADOSAMENTE. EL ARBITRAJE REEMPLAZA SU DERECHO A IR A UNA CORTE, INCLUYENDO EL DERECHO A UN JURADO Y EL DERECHO A PARTICIPAR EN UNA DEMANDA COLECTIVA O PROCEDIMIENTOS SIMILARES. EN EL ARBITRAJE UNA DISPUTA SE RESUELVE POR UN ÁRBITRO EN LUGAR DE UN JUEZ O JURADO.

Las leyes del estado en la cual esté ubicado su Hogar gobernarán este Acuerdo sin dar efecto al conflicto de principios legales. Estamos de acuerdo en que cualquier disputa, reclamación o desacuerdo entre nosotros (una "disputa") será resuelta exclusivamente por arbitraje.

El arbitraje, incluyendo la selección del árbitro, será administrado por JAMS, bajo su Reglamento de Arbitraje (las "Reglas") por un único árbitro neutral acordado por las partes dentro de los treinta (30) días de la fecha de comienzo del arbitraje. El arbitraje se regirá por la Ley Federal de Arbitraje (Título 9 del Código de los Estados Unidos). Cualquier parte puede iniciar el proceso de arbitraje mediante la presentación de los formularios necesarios a JAMS. Para aprender más acerca de arbitraje, puede llamar a la oficina de JAMS o revisar materiales en www.jamsadr.com. El arbitraje se llevará a cabo en el lugar que sea más conveniente a su Hogar. Si no existe alguna oficina de JAMS en el condado que usted vive, utilizaremos otro proveedor acreditado de arbitraje con oficinas cerca a su Hogar. El (los) Propietario(s) y BIG STAR BUILDERS INC acuerdan que en caso de que exista cualquier disputa que pueda surgir en relación con estos, cada parte pagará sus propios honorarios de abogados y costos, sin importar la decisión de cuál parte es la vencedora. En el arbitraje solo se podrán abordar disputas entre usted y BIG STAR BUILDERS INC. Las disputas se deberán llevar en nombre de una persona o entidad individual y deben proceder de forma individual (sin conjunto, sin representaciones). El árbitro no otorgará ayuda para o en contra de alguien que no sea una de las partes. Si cualquiera de los dos busca arbitrar una disputa, entonces ninguno de nosotros, ni otra persona, podrá perseguir la disputa en arbitraje como una acción colectiva, arbitraje en clase, acción general de abogado privado o cualquier otra acción representativa, y tal disputa no podrá ser perseguida en su nombre o a nombre de usted en cualquier litigio en cualquier corte. Las reclamaciones relacionadas con cualquier disputa y remedios como parte de una acción colectiva, arbitraje colectivo, abogado privado general o cualquier otra acción representativa estarán sujetas a arbitraje de forma individual (no colectiva, sin representaciones) y el árbitro podrá conceder un remedio solo de manera individual (no colectiva, sin representaciones). Esto significa que el arbitraje no puede abordar disputas que involucren a otras DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

The arbitrator shall have the authority to award any legal or equitable remedy or relief that a court could order or grant under this agreement. The arbitrator, however, is not authorized to change or alter the terms of this agreement or to make any award that would extend to any transaction other than yours. All statutes of limitations that are applicable to any dispute shall apply to any arbitration between us. The Arbitrator will issue a decision or award in writing, briefly stating the essential findings of fact and conclusions of law. BECAUSE YOU AND WE HAVE AGREED TO ARBITRATE ALL DISPUTES, NEITHER OF US WILL HAVE THE RIGHT TO LITIGATE THAT DISPUTE IN COURT, OR TO HAVE A JURY TRIAL ON THAT DISPUTE, OR ENGAGE IN DISCOVERY EXCEPT AS PROVIDED FOR IN THE RULES. FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF ANY CLASS PERTAINING TO ANY DISPUTE. THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING ON THE PARTIES AND MAY BE ENTERED AND ENFORCED IN ANY COURT HAVING JURISDICTION, EXCEPT TO THE EXTENT IT IS SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE LAW GOVERNING ARBITRATION AWARDS. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.

LIMITED WARRANTY

YOU UNDERSTAND THAT OUR WORK IS WARRANTIED UNDER THE TERMS OF EXHIBIT 2, AND THAT THERE ARE NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR ANY PURPOSE, CONDITION, DESIGN, CAPACITY, SUITABILITY OR PERFORMANCE OF THE PROJECT OR ITS INSTALLATION. UPON RECEIPT OF PAYMENT IN FULL OF THE CONTRACT PRICE, ALL WARRANTIES THAT ARE PROVIDED BY MANUFACTURERS OF EQUIPMENT USED IN THE PROJECT (“MANUFACTURER’S WARRANTIES”) WILL BE TRANSFERRED DIRECTLY TO YOU. YOU UNDERSTAND THAT BIG STAR BUILDERS INC HAS NO RESPONSIBILITY WITH RESPECT TO SUCH WARRANTIES OTHER THAN TO TRANSFER THEM TO YOU.

17. LIMITATION OF LIABILITY.

No Consequential Damages. EACH PARTY’S LIABILITY TO THE OTHER UNDER THIS AGREEMENT SHALL BE LIMITED TO DIRECT, ACTUAL DAMAGES ONLY. WE BOTH AGREE THAT IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR CONSEQUENTIAL INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR INDIRECT DAMAGES. Actual Damages. Neither party’s liability to the other will exceed the total contract price, including without limitation, damages to your Home or Property during the performance of the Project or resulting from the Project. EXCEPTING THE OTHER PROVISIONS UNDER THIS HEADING, BIG STAR BUILDERS INC DISCLAIMS AND CUSTOMER WAIVES ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING (WITHOUT LIMITATION) ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BIG STAR BUILDERS INC SHALL NOT BE LIABLE TO CUSTOMER UNDER THIS WARRANTY IF AN ALLEGED DEFECT IN ANY WORK OR EQUIPMENT WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S (FOR WHOM BIG STAR BUILDERS INC IS NOT RESPONSIBLE AS PROVIDED HEREIN) MISUSE, NEGLECT, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING OR OTHER HAZARD.

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personas con disputas similares a las Disputas entre usted y BIG STAR BUILDERS INC. El árbitro deberá tener la autoridad para conceder cualquier remedio legal o equitativo o alivio que una corte pueda ordenar u otorgar bajo este acuerdo. El árbitro, sin embargo, no está autorizado para cambiar o alterar los términos de este acuerdo o de realizar cualquier concesión que se pueda extender a cualquier transacción además de la suya. Todos los estatutos de limitaciones que son aplicables a cualquier disputa aplicarán a cualquier arbitraje entre nosotros. El Árbitro emitirá una decisión o laudo por escrito, indicando brevemente los hallazgos esenciales y conclusiones de derecho. DADO QUE USTED Y NOSOTROS HEMOS ACORDADO ARBITRAR TODAS LAS DISPUTAS, NINGUNO DE LOS DOS TENDRÁ DERECHO A EL LITIGIO DE LA DISPUTA EN UNA CORTE, O DE TENER UN JURADO PARA ESA DISPUTA, O PARTICIPAR EN DESCUBRIMIENTO A MENOS QUE SEA PROPORCIONADO EN LAS REGLAS. ADEMÁS, USTED NO TENDRÁ EL DERECHO A PARTICIPAR COMO REPRESENTANTE O MIEMBRO DE CUALQUIER ACCIÓN RELACIONADA A CUALQUIER CONTROVERSIA. LA DECISIÓN DEL ÁRBITRO SERÁ FINAL Y VINCULANTE EN LAS PARTES Y PODRÁ SER INTRODUCIDA Y APLICADA EN CUALQUIER CORTE QUE TENGA JURISDICCIÓN, SALVO EN LA MEDIDA EN QUE ESTÁ SUJETO A REVISIÓN Y DE ACUERDO CON LAS LEYES APLICABLES QUE RIGEN LOS LAUDOS ARBITRALES. PUEDE QUE DURANTE EL ARBITRAJE NO HAYA DISPONIBLE OTROS DERECHOS QUE USTED O QUE NOSOTROS PODRÍAMOS TENER EN CORTE.

16. GARANTÍA LIMITADA

USTED ENTIENDE QUE NUESTRO TRABAJO ESTÁ GARANTIZADO SEGÚN LOS TÉRMINOS DEL ANEXO 2, Y QUE NO EXISTEN OTRAS REPRESENTACIONES O GARANTÍAS, EXPRESADAS O IMPLICADAS, EN TÉRMINOS DE COMERCIABILIDAD, IDONEIDAD PARA CUALQUIER PROPÓSITO, CONDICIÓN, DISEÑO, CAPACIDAD, IDONEIDAD O DESEMPEÑO DEL PROYECTO O SU INSTALACIÓN. AL RECIBO DEL PAGO COMPLETO DEL PRECIO DEL CONTRATO, TODAS LAS GARANTÍAS PROPORCIONADAS POR LOS FABRICANTES DEL EQUIPO USANDO EN EL PROYECTO ("GARANTÍAS DE FABRICANTES") SERÁN TRANSFERIDAS A USTED. USTED ENTIENDE QUE BIG STAR BUILDERS INC NO TIENE NINGUNA RESPONSABILIDAD CON RESPECTO A TALES GARANTÍAS EXCEPTO QUE TRANSFERÍRSELAS.

17. LIMITACIÓN DE RESPONSABILIDAD.

Sin consecuentes. LA RESPONSABILIDAD DE CADA PARTE CON LA OTRA BAJO ESTE ACUERDO SERÁ LIMITADA A DAÑOS DIRECTO, REALES. AMBOS ACORDAMOS QUE EN NINGÚN MOMENTO CUALQUIER PARTE SERÁ RESPONSABLE ANTE LA OTRA POR DAÑOS INCIDENTALES, PUNITIVOS, EJEMPLARES, ESPECIALES O DAÑOS INDIRECTOS. Daños reales. La responsabilidad de una parte con la otra nunca excederá el precio total del contrato, incluyendo sin limitación, daños a su Hogar o Propiedad, durante la ejecución del Proyecto o como resultado del Proyecto. EXCEPTUANDO LAS OTRAS PROVISIONES BAJO ESTE EPÍGRAFE, BIG STAR BUILDERS INC NIEGA Y EL CLIENTE RENUNCIA A CUALQUIER GARANTÍA EXPRESA O IMPLICADA INCLUYENDO (SIN LIMITACIÓN) CUALQUIER GARANTÍA IMPLICADA SOBRE COMERCIABILIDAD Y ADECUACIÓN PARA UN PROPÓSITO EN PARTICULAR. BIG STAR BUILDERS INC NO DEBERÁ SER RESPONSABLE ANTE EL CLIENTE EN VIRTUD DE ESTA GARANTÍA SI UN PRESUNTO DEFECTO EN CUALQUIER TRABAJO O EQUIPO FUE CAUSADO POR EL MAL USO, NEGLIGENCIA, INTENTOS NO AUTORIZADOS DE REPARACIONES O CUALQUIER OTRA CAUSA MÁS ALLA DEL USO DEBIDO DEL CLIENTE O CUALQUIER TERCERO (DEL CUAL BIG STAR BUILDERS INC NO ES RESPONSABLE CONFORME A LO DISPUESTO EN EL PRESENTE) O POR CUALQUIER ACCIDENTE, INCENDIO, TRUENO O CUALQUIER OTRO PELIGRO.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

18. NOTICE OF RIGHT TO CANCEL. YOU MAY CANCEL THIS AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE YOU SIGN THIS AGREEMENT. SEE THE ATTACHED NOTICE OF CANCELLATION FORM. You, the buyer, have the right to cancel this contract within three business days. You may cancel by e-mailing, mailing, faxing, or delivering a written notice to the contractor at the contractor's place of business by midnight of the third business day after you received a signed and dated copy of the contract that includes this notice. Include your name, your address, and the date you received the signed copy of the contract and this notice.

If you cancel, the contractor must return to you anything you paid within 10 days of receiving the notice of cancellation. For your part, you must make available to the contractor at your residence, in substantially as good condition as you received them, goods delivered to you under this contract or sale. Or, you may, if you wish, comply with the contractor's instructions on how to return the goods at the contractor's expense and risk. If you fail to make the goods available to the contractor, or if you agree to return the goods to the contractor and fail to do so, then you remain liable for performance of all obligations under the contract. Homeowner(s) understands and agrees that if this agreement is canceled after rescission period and after measurements and/or materials have been ordered for the work to be performed, that the Homeowner(s) is liable for twenty-five percent (25%) minimum of the total sales price and/or the total cost of the materials, cost of all labor, equipment, and permits already furnished and/or materials custom ordered that have been put into production, whether completed or just started, as damages to BIG STAR BUILDERS INC. If any of the following occur from any cause beyond BIG STAR BUILDERS INC. Control as to make it impractical to complete the work, then either party may elect to cancel the work without liability except that Homeowner(s) agrees to pay BIG STAR BUILDERS INC an amount equal to the actual cost of all labor, materials, equipment and permits already furnished plus 25% of the cost thereof: (a) substantial damages to the work, (b) destruction of or substantial damages to the premises or structures thereon, or (c) the work is ordered terminated by public authority. If the work is not canceled or ordered terminated, all work necessary to replace work already performed shall be considered additional work to be paid for by the proceeding sentence. By signing below, I agree that can contact me for informational purposes via call or text using automated technology and/or prerecorded messages using the phone number(s) I provided that are listed on the first page of this contract. I understand that consent is not a condition of purchase. You may opt-out of this authorization at any time by calling us at: 818-784-2300 or sending us written notice and mailing it to: Big Star Builders Inc., Attention: Phone Authorization Opt-Out, 16501 Ventura Blvd. Suite 400, Encino, CA 91436.

Thu Watkins Customer Name:

Customer Signature: Lucie Leon Customer Name:

Customer Signature:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

18. AVISO DE DERECHO DE CANCELACIÓN. USTED PUEDE CANCELAR ESTE ACUERDO EN CUALQUIER MOMENTOS ANTES DE LA MEDIANOCHE DEL TERCER DÍA HÁBIL DESPUÉS DE FIRMAR ESTE ACUERDO. VEA EL AVISO ADJUNTO DE FORMULARIO DE CANCELACIÓN. Usted, el comprador, tiene derecho de cancelar este contrato dentro de los tres días hábiles. Usted puede cancelar por correo electrónico, correo, fax o entregando un aviso por escrito al contratista en el lugar de trabajo del contratista antes de la medianoche del tercer día hábil después de haber recibido una copia firmada y fechada del contrato que incluya este aviso. Incluya su nombre, su dirección y la fecha en que recibió la copia firmada del contrato y este aviso.

Si cancela, el contratista debe devolverle lo que pagó dentro de los 10 días posteriores tras recibir el aviso de cancelación. Por su parte, debe poner a disposición del contratista en su residencia, en las mismas condiciones en que los recibió, los bienes entregados a usted en virtud de este contrato o venta. O bien, puede, si lo desea, cumplir con las instrucciones del contratista sobre cómo devolver los bienes por cuenta y riesgo del contratista. Si usted no pone los bienes a disposición del contratista o si se compromete a devolver los bienes al contratista y no lo hace, entonces será responsable del cumplimiento de todas las obligaciones en virtud del presente contrato. El(los) Propietario(s) entiende(n) y acepta(n) que si este acuerdo es cancelado después del período de derogación y después de realizar las medidas y/o que los materiales hayan sido ordenados para el trabajo a ejecutar, que el(los) Propietario(s) será(n) responsable(s) del veinticinco (25%) por ciento como mínimo del precio total de venta y/o el costo total de los materiales, costo de mano de obra, equipos y permisos solicitados y/o materiales personalizados que hayan sido ordenados o que se hayan empezado a producir, hayan sido completados o apenas hayan comenzado, como daños a BIG STAR BUILDERS INC. Si se produce alguna de las siguientes situaciones por causa más allá del control de BIG STAR BUILDERS INC. que hagan que no sea práctico completar el trabajo, entonces cualquier parte puede elegir cancelar el trabajo sin responsabilidad excepto que el (los) Propietario (s) acepte(n) pagarle a BIG STAR BUILDERS INC un monto igual al costo actual de todo el trabajo, materiales, equipos y permisos que hayan sido presentados, más el 25% del costo de los mismos: (a) daños substanciales al trabajo, (b) destrucción de o daños substanciales a las premisas o estructuras relacionadas, o (c) una autoridad pública ordene que el trabajo sea cancelado. Si el trabajo no es cancelado ni se ordene que se cancele, cualquier trabajo necesario para reemplazar el trabajo realizado se considerará como trabajo adicional a ser pagado por lo antes mencionado.

Al firmar abajo, acepto que me puedan contactar por propósitos informativos por medio de llamada o texto usando tecnología automatizada y/o mensajes pregrabados usando los números telefónicos que proporcione en la primera página de este contrato. Entiendo que el consentimiento no es una condición de compra. Usted puede optar por salir de esta autorización en cualquier momento llamándonos al: 818-784-2300 o enviándonos un aviso por escrito y enviándolo por correo a: Big Star Builders Inc., Attention: Phone Authorizatio Opt Out, 16501 Ventura Blvd. Suite 400, Encino, CA 91436.

Nombre del cliente:

Firma del cliente:

Nombre del cliente:

Firma del cliente:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

BIG STAR BUILDERS, INC COPY NOTICE OF CANCELLATION

Date of Transaction:

You may CANCEL this transaction, without any penalty or obligation, within THREE BUSINESS DAYS from the above date. If you cancel, any property traded in, any payments made by you under the contract or sale and any negotiable instrument executed by you will be returned within TEN DAYS following receipt by the seller (Big Star Builders Inc.) of your cancellation notice, and any security interest arising out of the transaction will be canceled. If you cancel, you must make available to the seller (Big Star Builders Inc.) at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller (Big Star Builders Inc.) regarding the return shipment of the goods at the seller’s (Big Star Builders Inc.’s) expense and risk. If you fail to make the goods available to the seller (Big Star Builders Inc.), or if you agree to return the goods to the seller (Big Star Builders Inc.) and fail to do so, then you remain liable for performance of all obligations under the contract. Homeowner(s) understands and agrees that if this agreement is canceled after rescission period and after measurements and/or materials have been ordered for the work to be performed, that the Homeowner(s) is liable for twenty-five percent (25%) minimum of the total sales price and/or the total cost of the materials, cost of all labor, equipment, and permits already furnished and/or materials custom ordered that have been put into production, whether completed or just started, as damages to BIG STAR BUILDERS INC. If any of the following occur from any cause beyond BIG STAR BUILDERS INC control as to make it impractical to complete the work, then either party may elect to cancel the work without liability except that Homeowner(s) agrees to pay BIG STAR BUILDERS INC an amount equal to the actual cost of all labor, materials, equipment and permits already furnished plus 25% of the cost thereof: (a) substantial damages to the work, (b) destruction of or substantial damages to the premises or structures thereon, or (c) the work is ordered terminated by public authority. If the work is not canceled or ordered terminated, all work necessary to replace work already performed shall be considered additional work to be paid for by the proceeding sentence.

To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, to Big Star Builders Inc., Customer Care, 16501 Ventura Blvd. Suite 400, Encino, CA 91436 NO 05/14/2022 LATER THAN MIDNIGHT of .

I,_ , hereby cancel this transaction on(Date) _.

Customer Signature:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

COPIA DE BIG STAR BUILDERS, INC AVISO DE CANCELACIÓN

Fecha de la transacción:

Puede CANCELAR esta transacción, sin ninguna penalidad ni obligación, dentro de los TRES DÍAS HÁBILES a partir de la fecha indicada anteriormente. Si cancela, cualquier propiedad ofrecida, cualquier pago hecho por usted bajo este contrato o venta y cualquier instrumento negociable ejecutado por usted será devuelto dentro de los DIEZ DÍAS siguientes a la recepción de su aviso de cancelación por parte del vendedor (Big Star Builders Inc.), además, cualquier garantía de seguridad que surja de la transacción será cancelada. Si cancela, debe poner a disposición del vendedor (Big Star Builders Inc.) en su residencia, en tan buenas condiciones como cuando lo recibió, los bienes entregados a usted en virtud de este contrato o venta o puede, si lo desea, cumplir con las instrucciones del vendedor (Big Star Builders Inc.) respecto a la devolución de bienes por cuenta y riesgo del vendedor (Big Star Builders Inc.). Si usted no pone los bienes a disposición del vendedor (Big Star Builders Inc.) o si se compromete a devolver los bienes al vendedor (Big Star Builders Inc.) y no lo hace, entonces será responsable del cumplimiento de todas las obligaciones en virtud del presente contrato. El(los) Propietario(s) entiende(n) y acuerda(n) que si este acuerdo es cancelado después de del periodo de derogación y de que se hayan realizado mediciones y/o se haya pedido materiales para el trabajo a realizar, que el(los) Propietario(s) serán responsables de pagar el veinticinco por ciento (25%) como mínimo del precio total de venta y/o el costo total de los materiales, costo de mano de obra, equipos y permisos solicitados y/o materiales personalizados que hayan sido ordenados o que se hayan empezado a producir, hayan sido completados o apenas hayan comenzado, como daños a BIG STAR BUILDERS INC. Si cualquiera de las pautas siguientes ocurre por cualquier causa más allá del control de BIG STAR BUILDERS INC que hagan que no sea práctico completar el trabajo, entonces cualquier parte puede elegir cancelar el trabajo sin responsabilidad excepto que el(los) Propietario(s) acepte(n) pagarle a BIG STAR BUILDERS INC un monto igual al costo actual de todo el trabajo, materiales, equipos y permisos que hayan sido presentados, más el 25% del costo de los mismos: (a) daños substanciales al trabajo, (b) destrucción de o daños substanciales a las premisas o estructuras relacionadas, o (c) una autoridad pública ordene que el trabajo sea cancelado. Si el trabajo no es cancelado ni se ordene que se cancele, cualquier trabajo necesario para reemplazar el trabajo realizado se considerará como trabajo adicional a ser pagado por lo antes mencionado.

Para cancelar esta transacción, envíe por correo una copia firmada y fechada de este aviso de cancelación, o cualquier otro aviso escrito, a Big Star Builders Inc., servicio al cliente, 16501 Ventura Blvd. Suite 400, Encino, CA 91436 NO MÁS TARDAR DE LA MEDIANOCHE del _. Yo,_ , por medio de la presente cancelo esta transacción el día (fecha) _.

Firma del cliente:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

CUSTOMER COPY NOTICE OF CANCELLATION

Date of Transaction:

I, , hereby cancel this transaction on(Date) _.

Customer Signature:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

COPIA DEL CLIENTE AVISO DE CANCELACIÓN

Fecha de la transacción:

Puede CANCELAR esta transacción, sin ninguna penalidad ni obligación, dentro de los TRES DÍAS HÁBILES a partir de la fecha indicada anteriormente. Si cancela, cualquier propiedad ofrecida, cualquier pago hecho por usted bajo este contrato o venta y cualquier instrumento negociable ejecutado por usted será devuelto dentro de los DIEZ DÍAS siguientes a la recepción de su aviso de cancelación por parte del vendedor (Big Star Builders Inc.), además, cualquier garantía de seguridad que surja de la transacción será cancelada. Si cancela, debe poner a disposición del vendedor (Big Star Builders Inc.) en su residencia, en tan buenas condiciones como cuando lo recibió, los bienes entregados a usted en virtud de este contrato o venta o puede, si lo desea, cumplir con las instrucciones del vendedor (Big Star Builders Inc.) respecto a la devolución de bienes por cuenta y riesgo del vendedor (Big Star Builders Inc.). Si usted no pone los bienes a disposición del vendedor (Big Star Builders Inc.) o si se compromete a devolver los bienes al vendedor (Big Star Builders Inc.) y no lo hace, entonces será responsable del cumplimiento de todas las obligaciones en virtud del presente contrato. El(los) Propietario(s) entiende(n) y acuerda(n) que si este acuerdo es cancelado después de del periodo de derogación y de que se hayan realizado mediciones y/o se haya pedido materiales para el trabajo a realizar, que el(los) Propietario(s) serán responsables de pagar el veinticinco por ciento (25%) como mínimo del precio total de venta y/o el costo total de los materiales, costo de mano de obra, equipos y permisos solicitados y/o materiales personalizados que hayan sido ordenados o que se hayan empezado a producir, hayan sido completados o apenas hayan comenzado, como daños a BIG STAR BUILDERS INC. Si cualquiera de las pautas siguientes ocurre por cualquier causa más allá del control de BIG STAR BUILDERS INC que hagan que no sea práctico completar el trabajo, entonces cualquier parte puede elegir cancelar el trabajo sin responsabilidad excepto que el(los) Propietario(s) acepte(n) pagarle a BIG STAR BUILDERS INC un monto igual al costo actual de todo el trabajo, materiales, equipos y permisos que hayan sido presentados, más el 25% del costo de los mismos: (a) años substanciales al trabajo, (b) destrucción de o daños substanciales a las premisas o estructuras relacionadas, o (c) una autoridad pública ordene que el trabajo sea cancelado. Si el trabajo no es cancelado ni se ordene que se cancele, cualquier trabajo necesario para reemplazar el trabajo realizado se considerará como trabajo adicional a ser pagado por lo antes mencionado.

Yo,_ , por medio de la presente cancelo esta transacción el día (fecha) _.

Firma del cliente:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

PERFORMANCE GUARANTEE AND LIMITED WARRANTY

1. INTRODUCTION

This Performance Guarantee and Limited Warranty (this “Limited Warranty”) is Big Star Builders Inc.’s (“Big Star Builders”or “we”) agreement to provide you (“Customer”) warranties on the System you purchased under the Agreement. The System will be professionally installed by BIG STAR BUILDERS INC at the address you listed in the Agreement. We will refer to the installation location as your “Property” or your “Home.” This Limited Warranty begins when we start the survey of your Home for the System and expires 12 months from completion of installation (the “Warranty Period”), except as otherwise specified.

2. LIMITED WARRANTIES, PERFORMANCE GUARANTEE Limited Warranties

• Installation Warranty: Our installation of the System will be free from defects in workmanship for the full Warranty Period; • Roof Warranty: All roof penetrations we make for your System will be watertight. This warranty will run the longer of (a) the first ten (12) months of the Warranty Period or (b) the length of any existing installation warranty or new home builder performance standard for your roof (the “Roof Warranty Period”);

• Damage Warranty: We will repair damage we cause to your Home, your belongings or your property or pay you for the damage we cause, as limited by Section 7, for the full Warranty Period (except damages that result from our roof penetrations, which damages are covered for the Roof Warranty Period). Under these warranties BIG STAR BUILDERS INC will (as applicable) repair or replace any damage, defective part, material or component or correct any defective workmanship, at no cost or expense to you (including all labor costs), when you submit a valid claim to us under this Limited Warranty. BIG STAR BUILDERS INC may use new or reconditioned parts when making repairs or replacements. BIG STAR BUILDERS INC may also, at its sole election and at no additional cost to you, upgrade or add to any part of the System to ensure that it performs according to the guarantees set forth in this Limited Warranty. Cosmetic repairs that do not involve safety or performance shall be made at BIG STAR BUILDERS INC’s discretion. If you have a claim under any of the Manufacturer’s Warranties during the Warranty Period, at your request BIG STAR BUILDERS INC will make this claim on your behalf and at no additional cost perform any related labor associated with repairing the System.

Making a Claim; Transferring this Warranty Claims Process - You can make a claim by: emailing us at, [email redacted]; writing us a letter and sending it overnight mail; or sending us a fax at 818-784-2315. Transferable Limited Warranty: BIG STAR BUILDERS INC will accept and honor any valid and properly submitted Warranty claim made during the Warranty Period by any person who purchases the System from you.

Exclusions and Disclaimer: The limited warranties and guarantee provided in this Limited Warranty do not apply to any lost power production or any repair, replacement or correction of the System that result from the following: materials and equipment covered by Manufacturer’s Warranties; someone other than BIG STAR BUILDERS INC or its approved service providers installed, removed, re- installed or repaired the System (including, but not limited to, damaging the System during such work); your failure to perform, or breach of, your obligations under this Limited Warranty, including not reporting System failure or damage, your being unavailable to provide access or assistance to us in diagnosing or repairing a problem, or your failing to maintain the System as stated in the Solar Operation and Maintenance Guide, or you modify or alter the System; shading from foliage that is new growth or is not kept trimmed to its appearance as of the date the System was installed; any System failure or lost or diminished performance that results from your actions, omissions or request (e.g. the System is not producing power because it has been removed to make roof repairs or you have required us to locate the inverter in a non- shaded area); theft or vandalism of the System; any negligence or willful misconduct by you, your agents or representatives; your failure to comply

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

GARANTÍA DE RENDIMIENTO Y GARANTÍA LIMITADA

1. INTRODUCCIÓN Esta garantía de rendimiento y garantía limitada (esta "Garantía limitada") es el acuerdo de Big Star Builders Inc ("Big Star Builders” o "nosotros") de proporcionarle a usted ("Cliente") garantía en el Sistema adquirido bajo este acuerdo. El Sistema será instalado profesionalmente por BIG STAR BUILDERS INC en la dirección que figura en el Acuerdo. Nos referiremos a la ubicación de la instalación como su "Propiedad” o su "Hogar". Esta Garantía Limitada empieza cuando empecemos el estudio de su Hogar para el Sistema y expira 12 meses después de finalizar la instalación (el "Período de Garantía"), excepto cuando se indique lo contrario. 2. GARANTÍAS LIMITADAS, GARANTÍA DE EJECUCIÓN Garantías Limitadas Garantía de Instalación: Nuestra instalación del Sistema estará libre de defectos de mano de obra por el periodo de garantía completa; Garantía del techo: Todas las perforaciones que hacemos al techo para su Sistema no permitirán paso de agua. Esta garantía se ejecutará por lo que dure más entre (a) los primeros (12) meses del periodo de garantía o (b) la duración de cualquier garantía de instalación existente o estándar de rendimiento para su techo por hogar nuevo (el "Periodo de Garantía del Techo");

Garantía por Daños: Repararemos los daños que le causemos a su Hogar, sus pertenencias o su propiedad o le pagaremos por los daños que causemos, según limitado por la Sección 7 durante el periodo completo de la garantía (excepto daños que resulten de nuestras perforaciones al techo, cuyos daños estarán cubiertos por el periodo de garantía del techo). Bajo estas garantías BIG STAR BUILDERS INC reparará (según sea aplicable) o reemplazará cualquier daño, parte defectuosa, material o componente o corregirá cualquier mano de obra defectuosa, sin costo ni gasto suyo (incluyendo todo costo de mano de obra), cuando usted presente un reclamo valido bajo esta Garantía Limitada. BIG STAR BUILDERS INC puede utilizar partes nuevas o reacondicionadas al realizar reparaciones o reemplazos. BIG STAR BUILDERS INC podrá, a su entera elección y sin costo adicional para usted, mejorar o añadir cualquier parte al Sistema para asegurarse de que rinda según lo indicado en esta Garantía Limitada. Las reparaciones menores que no impliquen la seguridad o rendimiento se podrán realizar a discreción de BIG STAR BUILDERS INC. Si tiene un reclamo bajo cualquier garantía de los fabricantes durante el periodo vigente, bajo su petición, BIG STAR BUILDERS INC hará este reclamo en su nombre, y sin costo adicional realizará cualquier labor asociada con la reparación del Sistema.

Hacer un reclamo; Transferir esta garantía Proceso de reclamos - Puede realizar cualquier reclamo enviándonos un correo electrónico al, [email redacted]; escribiéndonos una carta y enviándola por correo expreso, o enviándonos un fax al 818-784-2315 Garantía Limitada Transferible: BIG STAR BUILDERS INC aceptará y cumplirá cualquier reclamo de garantía que sea presentado debidamente durante el Periodo de Garantía por cualquier persona que compre el Sistema por usted. Exclusiones y Descargo de responsabilidad: Las garantías limitadas y garantías proporcionadas en esta Garantía Limitada no aplican a ninguna pérdida de producción de energía o ninguna reparación, reemplazo o corrección del Sistema que pueda resultar de lo siguiente: materiales y equipos cubiertos por las garantías del fabricante; instalación, desmontado, re-instalación o reparación del Sistema por alguien distinto que BIG STAR BUILDERS INC o sus proveedores de servicios aprobados (incluyendo, pero no limitado a, dañar el Sistema durante dicho trabajo); su incumplimiento de realizar, o incumplir con sus obligaciones bajo esta Garantía Limitada, incluyendo no reportar una falla o daño del Sistema, que usted no esté disponible para proporcionar acceso o asistencia en el diagnostico o reparación de un problema, o su incumplimiento de mantener el Sistema según lo indicado en la Guía de Operación Solar y Mantenimiento, o si usted modifica y/o altera el Sistema; las sombras provenientes del follaje que crezca nuevo o de elementos originales que no se corten regularmente para que se parezcan al estado en que se encontraban en la fecha que fue instalado el Sistema; cualquier fallo del Sistema o pérdida, menor rendimiento que resulte de sus acciones, omisiones o solicitud (e.j. el Sistema no está produciendo energía porque fue extraído para realizar reparaciones al techo o si nos solicitó que colocáramos el inversor en un área sin sombra); robo o vandalismo del Sistema; cualquier negligencia o mala conducta intencional de su parte, sus agentes o representantes; su incumplimiento con los términos de y/o no cooperar con Big Star Builders durante, el proceso de reclamo de garantía; cualquier evento de fuerza mayor (como se define abajo); daños a su Hogar, pertenencias o propiedad que puedan causar de nuestras perforaciones al techo después de que termine el periodo de garantía del techo; daño o pérdida del Sistema debido a golpes por pelotas y cualquier otra negligencia en asegurarse y mantener la energía y operación del Sistema.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

with the terms of, or cooperate with Big Star Builders during, the warranty claim process; any Force Majeure Event (as defined below); damage to your Home, belongings or property that results from our roof penetrations after the end of the Roof Warranty Period; damage or loss to the System due to ball strikes, and any and all negligence in ensuring and maintaining System power and operation.

Any cash payout to you is limited to the payouts described in Section 2(b) of this Limited Warranty. BIG STAR BUILDERS INC will not make cash payments for any System damage. Rather, it will make System repairs as provided in this Limited Warranty. This Limited Warranty gives you specific rights, and you may also have other rights which vary from state to state. This Limited Warranty does not warrant any specific electrical performance of the System, other than that described above. Snow or ice may accumulate on rooftops and on solar panels during snow storms. Accumulated snow or ice may slide or fall, resulting in property damage or bodily harm. If and when conditions safely allow you to remove accumulated snow or ice, you should do so to reduce the likelihood of excess snow sliding or falling. The limited warranties described in sections 2(a) above are the only express warranties made by BIG STAR BUILDERS INC with respect to the system. BIG STAR BUILDERS INC hereby disclaims, and any beneficiary of this limited warranty hereby waives, any warranty with respect to any cost savings from using the system. Some states do not allow such limitations, so the above limitations may not apply to you. 3. YOUR ADDITIONAL OBLIGATIONS

(a) You grant to BIG STAR BUILDERS INC and its employees, agents and contractors the right to reasonably access all of the Property as necessary for the purposes of compliance with this Limited Warranty.

(b) If you want to make any repairs or improvements to the Property that could interfere with the System (such as repairing the roof where the System is located), you may only remove and replace the System pursuant to Section 5 of this Limited Warranty.

(c) During the Warranty Period you agree: to only have the System repaired pursuant to the Limited Warranty and reasonably cooperate when repairs are being made; to keep trees, bushes and hedges trimmed so that the System receives as much sunlight as it did when BIG STAR BUILDERS INC installed it; to keep the panels clean, pursuant to this Limited Warranty and the Solar Operation and Maintenance Guide; to not modify your Home in a way that shades the System; to be responsible for any conditions at your Home that affect the installation (e.g. blocking access to the roof or removing a tree that is in the way); to not remove any markings or identification tags on the System; to permit BIG STAR BUILDERS INC, after we give you reasonable notice, to inspect the System for proper operation as we reasonably determine necessary; to not do anything, permit or allow to exist any condition or circumstance that would cause the System not to operate as intended at the Property; to notify BIG STAR BUILDERS INC if you think the System is damaged, appears unsafe or is stolen; and that you will not make any modifications, improvements, revisions or additions to the System or take any other action that could void the Limited Warranty on the System without BIG STAR BUILDERS INC’s prior written consent.

4. BIG STAR BUILDERS INC’S STANDARDS

For the purpose of this Limited Warranty the standards for our performance will be (i) normal professional standards of performance within the solar photovoltaic power generation industry in the relevant market; and (ii) Prudent Electrical Practices. “Prudent Electrical Practices” means those practices, as changed from time to time, that are engaged in or approved by a significant portion of the solar power electrical generation industry operating in the United States to operate electric equipment lawfully and with reasonable safety, dependability, efficiency and economy.

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Cualquier pago a usted estará limitado a los pagos descritos en la Sección 2(b) de esta garantía limitada. BIG STAR BUILDERS INC no hará pagos en efectivo por cualquier daño al Sistema. Más bien, reparará el Sistema según lo proporcionado en esta Garantía Limitada. Esta Garantía Limitada le otorga derechos legales específicos y también podar tener otro tipo de derechos que varían de un estado a otro. Esta Garantía Limitada no garantiza ningún rendimiento eléctrico del Sistema más que el escrito anteriormente. La nieve o hielo se puede acumular en los techos y en los paneles solares durante las tormentas de nieve. La nieve o hielo acumulado puede deslizarse o caerse, resultando en daños a la propiedad o lesiones corporales. Cuando y sí las condiciones le permitan quitar cuidadosamente la nieve o hielo, usted debería hacerlo para reducir la probabilidad de que caiga el exceso de nieve.

Las garantías limitadas descritas en las secciones 2 (a) anteriores son las únicas garantías expresas realizadas por BIG STAR BUILDERS INC con respecto al sistema. BIG STAR BUILDERS INC por la presente renuncia, y cualquier beneficiario de esta garantía limitada renuncia a, cualquier garantía con respecto a cualquier ahorro de costos por utilizar el Sistema. Algunos estados no permiten tales limitaciones, así que las limitaciones anteriores puede que no correspondan en su caso.

3. SUS OBLIGACIONES ADICIONALES

(a) Usted le concede a BIG STAR BUILDERS INC y sus empleados, agentes y contratistas el derecho a acceder razonablemente a toda la Propiedad según sea necesario por los propósitos de cumplir con esta Garantía Limitada.

(b) Si usted quiere hacer cualquier reparación o mejora a la Propiedad que pueda interferir con el Sistema (tal como reparar el techo donde esté ubicado el Sistema), usted solo podrá extraer y reemplazar el Sistema conforme a la sección 5 de esta garantía limitada.

(c) Durante el periodo vigente usted acepta: solo reparar el Sistema conforme a la Garantía Limitada y cooperar razonablemente cuando se realicen las reparaciones; mantener los árboles, arbustos y setos cortados para que el Sistema reciba tanta luz solar como la que obtenía cuando BIG STAR BUILDERS INC lo instaló; mantener los paneles limpios, según lo indicado en esta Garantía Limitada y la Guía de Operación Solar y Mantenimiento; no modificar su Hogar de manera que le de sombra al Sistema; ser responsable de cualquier condición en su Hogar que pueda afectar la instalación (e.j. prevenir el acceso al techo o retirar un árbol que esté en el camino); no extraer ninguna marca o etiqueta de identificación en el Sistema; permitir a BIG STAR BUILDERS INC, después de proporcionar aviso razonable, para que inspecciones el Sistema para asegurar que funciona de manera adecuada siempre que creamos que sea necesario; no hacer nada, ni permitir ni dejar que cualquier condición o circunstancia exista que pueda causar que el Sistema no funcione como debería en la Propiedad; notificar a BIG STAR BUILDERS INC si cree que el Sistema está dañado, parece inseguro o es robado; que usted no hará ninguna modificación, mejora, revisión o adiciones al Sistema o tomar cualquier otra acción que pueda anular la Garantía Limitada en el Sistema sin el consentimiento escrito de BIG STAR BUILDERS INC.

4. ESTÁNDARES DE BIG STAR BUILDERS INC

A efectos de la presente Garantía Limitada, los estándares de nuestro desempeño serán (i) estándares profesionales normales de la industria de generación de energía solar fotovoltaica en el mercado relevante; y (ii) prácticas eléctricas prudentes. "Prácticas eléctricas prudentes” se refiere a aquellas prácticas, cambiadas de tiempo en tiempo, en las que se participan o son aprobadas por una porción significativa de la industria de generación de energía solar en los Estados Unidos para que los equipos eléctricos operen de manera legal y con una seguridad, confiabilidad, eficiencia y economía razonable.

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5. SYSTEM REPAIR, REMOVAL AND REINSTALLATION

(a) You agree that if (i) the System needs any repairs that are not the responsibility of BIG STAR BUILDERS INC under this Limited Warranty or (ii) the System needs to be removed and reinstalled to facilitate remodeling of your Home, you will have BIG STAR BUILDERS INC, or another similarly qualified service provider, at your expense, perform such repairs or removal and reinstallation.

(b) BIG STAR BUILDERS INC will remove the System from your roof while roof repairs are being made and reinstall the System after roof repairs are completed for a competitive price. You will need to provide storage space for the System during such time. If we reinstall your System, the Roof Warranty will restart at the completion of reinstallation and run for one (1) year from reinstallation. BIG STAR BUILDERS INC’s obligations under this Section 5(b) are contingent on your compliance with the terms of the Agreement.

6. FORCE MAJEURE

If BIG STAR BUILDERS INC is unable to perform all or some of its obligations under this Limited Warranty because of a Force Majeure Event, BIG STAR BUILDERS INC will be excused from whatever performance is affected by the Force Majeure Event, provided that:

• BIG STAR BUILDERS INC, as soon as is reasonably practical, gives you notice describing the Force Majeure Event;

• BIG STAR BUILDERS INC’s suspension of its obligations is of no greater scope and of no longer duration than is required by the Force Majeure o Event (i.e. when a Force Majeure Event is over, we will make repairs); and

• No BIG STAR BUILDERS INC obligation that arose before the Force Majeure Event that could and should have been fully performed before such Force Majeure Event is excused as a result of such Force Majeure Event.

“Force Majeure Event” means any event, condition or circumstance beyond the control of and not caused by BIG STAR BUILDERS INC’s fault or negligence. It shall include, without limitation, failure or interruption of the production, delivery or acceptance of power due to: an act of god; war (declared or undeclared); sabotage; riot; insurrection; civil unrest or disturbance; military or guerilla action; terrorism; economic sanction or embargo; civil strike, work stoppage, slow-down, or lock-out; explosion; fire; earthquake; abnormal weather condition or actions of the elements; hurricane; flood; lightning; wind; drought; animals; the binding order of any governmental authority (provided that such order has been resisted in good faith by all reasonable legal means); the failure to act on the part of any governmental authority (provided that such action has been timely requested and diligently pursued); unavailability of power from the utility grid, equipment, supplies or products (but not to the extent that any such availability of any of the foregoing results from BIG STAR BUILDERS INC’s failure to have exercised reasonable diligence); power or voltage surge caused by someone other than BIG STAR BUILDERS INC including a grid supply voltage outside of the standard range specified by your utility; and failure of equipment not utilized by BIG STAR BUILDERS INC or under its control.

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5. REPARACIÓN, EXTRACCIÓN Y REINSTALACIÓN DEL SISTEMA

(a) Usted acepta que si (i) el Sistema necesita reparaciones que no son responsabilidad de BIG STAR BUILDERS INC bajo esta Garantía Limitada o (ii) el Sistema necesita ser extraído y reinstalado para facilitar la remodelación de su hogar, usted hará que BIG STAR BUILDERS INC, o cualquier otro proveedor calificado de servicio, a costo suyo, realice tales reparaciones o extracción y reinstalación.

(b) BIG STAR BUILDERS INC extraerá el Sistema de su techo mientras se realizan reparaciones al techo y reinstalará el Sistema después de que se completen las reparaciones del techo, a un precio competitivo. Usted deberá proporcionar el espacio de almacenamiento para el Sistema durante dicho tiempo. Si reinstalamos su Sistema, la Garantía del Techo se reiniciará al culminar la reinstalación y tendrá vigencia por un (1) año a partir de la reinstalación. Las obligaciones de BIG STAR BUILDERS INC bajo esta Sección 5(b) dependen de su conformidad con los términos del acuerdo.

6. FUERZA MAYOR

Si BIG STAR BUILDERS INC es incapaz de llevar a cabo todas o algunas de sus obligaciones bajo esta Garantía Limitada por un evento de fuerza mayor, BIG STAR BUILDERS INC estará dispensado de cualquier ejecución que se vea afectada por el evento de fuerza mayor, siempre que:

• BIG STAR BUILDERS INC, tan pronto como sea prácticamente posible, le avise describiendo el evento de fuerza mayor;

• La suspensión de BIG STAR BUILDERS INC de sus obligaciones no sea de mayor alcance y mayor duración de lo requerido por el evento de fuerza mayor o (e.j. cuando termine un evento de fuerza mayor haremos las reparaciones); y/o

• ninguna obligación de BIG STAR BUILDERS INC que haya surgido antes del evento de fuerza mayor que debería de haberse y podría haberse terminado antes del evento de fuerza mayor será excusada como resultado de dicho evento de fuerza mayor. "Evento de fuerza mayor” significa cualquier evento, condición o circunstancia fuera del control de, y no causado por culpa o negligencia de BIG STAR BUILDERS INC. Deberá incluir, sin limitación, la falta o interrupción de la producción, entrega o aceptación de energía debido a: un acto de la naturaleza; las guerras (declaradas o no declaradas); sabotaje; disturbio; insurrección; disturbios civiles o militares; acción guerrillera; el terrorismo; la sanción económica o embargo; paro cívico, paro laboral, desaceleración, o desconexión; explosión, incendio, terremoto; condiciones meteorológicas anormales o las acciones de los elementos; huracán; inundaciones; relámpagos; viento; sequía; animales; una orden vinculante de una autoridad gubernamental (dado que tal orden haya sido resistida de buena fe por todos los medios legales razonables); la omisión por parte de cualquier autoridad gubernamental (siempre que dicha acción haya sido oportuna y solicitada diligentemente); falta de energía de la red eléctrica, equipo, suministros o productos (pero no en la medida que tal disponibilidad de cualquiera de los anterior provenga porque BIG STAR BUILDERS INC no actuó de manera razonablemente diligente); sobretensión o sobrecarga de energía causada por alguien distinto a BIG STAR BUILDERS INC incluyendo a cualquier proveedor de energía de la red fuera del rango estándar especificado por su servicio público; y avería de cualquier equipo no utilizado por BIG STAR BUILDERS INC o bajo su control.

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7. LIMITATIONS ON LIABILITY

(a) No Consequential Damages You may only recover direct damages including those amounts due pursuant to sections 2 and 6 under this limited warranty, and in no event shall BIG STAR BUILDERS INC or its agents or subcontractors be liable to you or your assigns for special, indirect, punitive, exemplary, incidental or consequential damages of any nature. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

(b) Limitation of Duration of Implied Warranties Any implied warranties, including the implied warranties of fitness for a particular purpose and merchantability arising under state law, shall in no event extend past the expiration of any warranty period in this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

(c) Limit of Liability Notwithstanding any other provision of this Limited Warranty to the contrary, Equisolar’s total liability arising out of relating to this Limited Warranty shall in no event exceed the following: For System Replacement: the original cost of the System For damages to your Home, belongings and property: shall not exceed contract price.

8. NOTICES

All notices under this Limited Warranty shall be made in the same manner as set forth in the Agreement to the addresses listed below:

TO BIG STAR BUILDERS INC: Big Star Builders Inc. 16501 Ventura Blvd. Suite 400 Encino, CA 91436 Attention: Customer Care / Warranty Claims Phone: 424-363-6400 Fax: 818-784-2315 Email: [email redacted]

TO YOU: At the billing address in the Agreement or any subsequent billing address you give us.

9. ASSIGNMENT AND TRANSFER OF THIS LIMITED WARRANTY

BIG STAR BUILDERS INC may assign its rights or obligations under this Limited Warranty to a third party without your consent, provided that any assignment of BIG STAR BUILDERS INC’s obligations under this Limited Warranty shall be to a party professionally and financially qualified to perform such obligation. This Limited Warranty protects only the person who owns the System. Your rights and obligations under this Limited Warranty will be automatically transferred to any person who purchases the System from you. This Limited Warranty contains the parties’ entire agreement regarding the limited warranty of the System. DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

7. LIMITACIONES EN LA RESPONSABILIDAD

(a) Sin consecuentes Usted solo podrá actuar para recuperar daños directos incluyendo las sumas adeudadas de conformidad con las secciones 2 y 6 de esta garantía limitada, y en ningún caso BIG STAR BUILDERS INC o sus agentes o subcontratistas será responsable ante usted o sus personas designadas por daños especiales, indirectos, punitivos, ejemplares, accidentales o consecuentes de cualquier naturaleza. Algunos estados no permiten la exclusión o limitación de daños incidentales o consecuentes, así que las limitaciones anteriores pueden no aplicarse para usted.

(b) Limitación de la Duración de las Garantías Implícitas Cualquier garantía implícita, incluidas las garantías implícitas de idoneidad para cualquier propósito en particular y de comercialización derivadas de la ley estatal, no deberán extenderse más allá de la expiración de cualquier período de garantía en esta garantía limitada. Algunos estados no permiten limitación de cuánto dura una garantía implícita, así que la limitación anterior puede no aplicarse a usted.

(c) Límite de Responsabilidad No obstante, cualquier otra provisión de esta Garantía Limitada, por el contrario, la responsabilidad total de Big Star Builders que pueda prevenir de esta Garantía Limitada nunca excederá lo siguiente: Para reemplazo del Sistema: el costo original del Sistema. Para daños a su Hogar, pertenencias o propiedad: no deberá exceder el precio del contrato.

8. AVISOS

Todos los avisos bajo esta Garantía Limitada deberán hacerse de la misma manera establecida en el Acuerdo a las direcciones indicadas a continuación:

PARA BIG STAR BUILDERS INC: Big Star Builders Inc. 16501 Ventura Blvd. Suite 400 Encino, CA 91436 Atención: Atención al cliente / Reclamaciones de garantía Teléfono: 424-363-6400 Fax: 818-784-2315 Email: [email redacted]

A USTED: A la dirección de cobro en el Acuerdo o cualquier otra dirección de cobro que nos entregue.

9. ASIGNACIÓN Y TRANSFERENCIA DE ESTA GARANTÍA LIMITADA

BIG STAR BUILDERS INC podrá asignar sus derechos u obligaciones bajo esta Garantía Limitada a un tercero sin su consentimiento, dado que cualquier asignación de las obligaciones de BIG STAR BUILDERS INC bajo esta Garantía Limitada se den a una parte calificada profesional y financieramente para llevar a cabo tal obligación. Esta Garantía Limitada protege solo a la persona que posee el Sistema. Sus derechos y obligaciones bajo esta Garantía Limitada serán transferidas automáticamente a cualquier persona que le compre el Sistema a usted. Esta Garantía Limitada contiene el acuerdo de las partes con respecto a la garantía limitada del Sistema.

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MECHANICS LIEN WARNING:

NOTICE TO PROPERTY OWNER: If bills are not paid in full for the labor, services, equipment, or materials furnished or to be furnished, a mechanic’s lien leading to the loss, through court foreclosure proceedings, of all or part of your property being so improved may be placed against the property even though you have paid your contractor in full. You may wish to protect yourself against this consequence by (1) requiring your contractor to furnish a signed release by the person or firm giving you this notice before making payment to your contractor or (2) any other method or device that is appropriate under the circumstances.

Anyone who helps improve your property, but who is not paid, may record what is called a mechanics lien on your property. A mechanics lien is a claim, like a mortgage or home equity loan, made against your property and recorded with the county recorder.

Even if you pay your contractor in full, unpaid subcontractors, suppliers, and laborers who helped to improve your property may record mechanics liens and sue you in court to foreclose the lien. If a court finds the lien is valid, you could be forced to pay twice or have a court officer sell your home to pay the lien. Liens can also affect your credit.

To preserve their right to record a lien, each subcontractor and material supplier must provide you with a document called a ‘Preliminary Notice.’ This notice is not a lien. The purpose of the notice is to let you know that the person who sends you the notice has the right to record a lien on your property if he or she is not paid.

BE CAREFUL. The Preliminary Notice can be sent up to 20 days after the subcontractor starts work or the supplier provides material. This can be a big problem if you pay your contractor before you have received the Preliminary Notices.

You will not get Preliminary Notices from your prime contractor or from labor ers who work on your project. The law assumes that you already know they are improving your property.

PROTECT YOURSELF FROM LIENS. You can protect yourself from liens by getting a list from your contractor of all the subcontractors and material suppliers that work on your project. Find out from your contractor when these subcontractors started work and when these suppliers delivered goods or materials. Then wait 20 days, paying attention to the Preliminary Notices you receive.

PAY WITH JOINT CHECKS. One way to protect yourself is to pay with a joint check. When your contractor tells you it is time to pay for the work of a subcontractor or supplier who has provided you with a Preliminary Notice, write a joint check payable to both the contractor and the subcontractor or material supplier.

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ADVERTENCIA DE GRAVÁMENES MECÁNICOS:

AVISO AL DUEÑO DE LA PROPIEDAD: Si las facturas no se pagan por completo por concepto de la mano de obra, servicios, equipos o materiales entregados o a ser entregados, se podrá implementar un gravamen mecánico que podría conducir a la pérdida, por medio de procedimiento de corte, de toda o parte de su propiedad que está siendo mejorada, incluso si le ha pagado por completo a su contratista. Si lo desea, puede protegerse contra esta consecuencia por (1) pidiéndole a su contratista que le entregue una liberación firmada por la persona o firma que le de este aviso antes de realizar cualquier pago a su contratista o (2) cualquier otro método o dispositivo que sea apropiado según las circunstancias.

Cualquier persona que ayude a mejorar su propiedad, pero que no se pague, puede grabar lo que se llama un derecho de retención mecánica en su propiedad. Un gravamen mecánico es un reclamo, como una hipoteca o préstamo de capital de la casa, hecha contra su propiedad y grabado con el registrador del condado.

Incluso si usted le paga a su contratista, los subcontratistas, proveedores y trabaja dores que ayudaron a mejorar su propiedad y estén pendientes de pago pueden imponer gravámenes y demandar en los tribunal es para ejecutar ese gravamen. Si un juzgado considera que el gravamen es válido usted puede ser forzado a pagar el doble o un oficial puede mandar a que venda su casa para pagar el gravamen. Los gravámenes también pueden afectar a su crédito.

Para preservar su derecho a registrar un gravamen, cada subcontratista y proveedor de materiales debe proporcionarle un documento llamado ‘Aviso preliminar.’ Este aviso no es un gravamen. El propósito de este aviso es hacerle saber que la persona que le envía el aviso tiene el derecho a solicitar un gravamen contra su propiedad si él o ella no recibe un pago.

ATENCIÓN. El aviso preliminar se puede enviar hasta 20 días después de que los subcontratistas comiencen a trabajar o el proveedor proporcione materiales. Esto puede ser un gran problema si paga al contratista antes de haber recibido las notificaciones preliminares.

Usted no recibirá notificaciones preliminares de su contratista princip al o de obreros que trabaj en en su proyecto. La ley supone que ya se sabe que están mejorando su propiedad.

PROTÉJASE DE LOS GRAVÁMENES. Usted puede protegerse de gravámenes obteniendo una lista de su contratista de todos los subcontratistas y proveedores de materiales que trabajan en su proyecto. Averigüe a través de su contratista cuando comenzaron a trabajar estos subcontratistas y cuando entregaron bienes o materiales estos proveedores. Luego espere 20 días, prestando atención a los avisos preliminares que reciba.

PAGUE CON CHEQUES CONJUNTOS Una forma de protegerse es pagar con un cheque conjunto. Cuando el contratista le dice que es el momento de pagar por el trabajo de un subcontratista o proveedor que le ha dotado de un aviso preliminar, escriba un cheque conjunto tanto al contratista como al subcontratista o proveedor de material.

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DISCLAIMER

Pursuant to our contractual agreement with regard to the installation of your Solar Panel Home Improvement System please note the following:

1. As contractual providers of your Solar Panel Home Improvement System, we are not liable for any excess energy consumed outside of what your Solar System is producing. Frequency of use and utilization of your household utility function(s) is not our control. Accordingly, frequency of use and monthly bill is something we are not contractually liable for. 2. We as contractual providers of you Solar Panel Home Improvement System have put into place the stated and referenced tax credit and related economic benefit(s). Each taxpayer’s tax situation is different and some scenarios will enable the taxpayer to take 100% of the credit in year one (year acquisition). Other scenarios may defer 100% of tax benefit over a period of years, with the economic benefit (reduction in utility bill) being fully 100% recognized commencing year one (year of acquisition). In this case your related tax prepare needs to clarify that the credit at some point in time will be fully utilized with the end result being both 100% of tax credit and economic benefit being both realized and utilized. 3. We as contractual providers of the Solar Panel Home Improvement System we are not liable for environmental conditions such as angle of the sun, degrees of shade , surroundings vegetation, rain, including all other environmental conditions which are all beyond the realm of human control 4. As contractual providers of your Solar Panel Home Improvement System we are not liable for your compliance and\or noncompliance with the terms and conditions of related financing. It is entirely up to you to maintain and adhere to all terms and conditions of the related financing in a timely and compliant fashion as to maintain and keep you Solar Panel Home Improvement System in place as well as all the tax and economic benefits in totality. 5. As contractual providers of you Solar Panel Home Improvement system you are responsible for due in the overview of the related engaged and responsible technician. It is up to you to inform and advise the technician as to any current unexpected or unforeseen conditions and\or preexisting conditions that would affect his overall approach and decision making process in which he has no knowledge of.

Due to the aforementioned, I am in fully agreement with the above and hold BIG STAR BUILDERS INC. harmless with regard to any issues arising from the aforementioned. BIG STAR BUILDERS INC. is not liable for any process other than the direct installation of the Solar Panel Home Improvement System itself and any related contractual obligations as specifically specified in the contracts. In addition specifically as stated, I am aware that my Solar Panel Home Improvement System will not cover 100% of my utility bill.

5/11/2022 Customer Signature: Date:

5/12/2022 Customer Signature: Date:

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EXENCIÓN DE RESPONSABILIDAD

En conformidad con nuestro acuerdo contractual con respecto a su instalación de un Sistema de Mejora del Hogar con Paneles Solares, tenga en cuenta lo siguiente:

1. Como proveedores de servicios contractuales de su Sistema de Mejora del Hogar con Paneles Solares, no somos responsable por cualquier exceso de energía consumida más allá de lo que produzca su Sistema Solar. La frecuencia de uso y el uso que su hogar le den a los servicios públicos no está en nuestro control. Por lo tanto, la frecuencia de uso y la factura mensual es algo de lo que no somos responsable contractualmente. 2. Nosotros como proveedores de servicios contractuales de Sistema de Mejora del Hogar con Paneles Solares hemos colocado e indicado el crédito fiscal y los beneficios económicos relacionados. La situación tributaria de cada contribuyente es diferente y algunos escenarios permitirán al contribuyente tomar el 100% del crédito en un año (año de adquisición). Otros escenarios pueden diferir el 100% de beneficio fiscal durante un periodo de años, reconociendo el beneficio económico (reducción en la factura de electricidad) al 100% comenzando desde el primer año (año de adquisición). En este caso, su preparación de impuestos necesita aclarar que el crédito en algún momento será utilizado completamente, teniendo como resultado que tanto el 100% de ambos el crédito fiscal y el beneficio económico serán reconocidos y utilizados. 3. Nosotros como proveedores de servicios contractuales del Sistema de Mejora del Hogar con Paneles Solares no somos responsables por cualquier condición ambiental tal como el ángulo del sol, grados de sombra, vegetación de los alrededores, lluvia, incluyendo todas las otras condiciones ambientales que estén más allá del control humano. 4. Como proveedores de servicios contractuales de su Sistema de Mejora del Hogar con Paneles Solares, nosotros no somos responsables de su cumplimiento y\o incumplimiento de los términos y condiciones de financiamiento. Es totalmente responsabilidad de usted mantener y adherirse a todos los términos y condiciones del financiamiento relacionado de manera oportuna y correcta para mantener su Sistema de Mejora del Hogar con Paneles Solares instalado, así como recibir todos los beneficio fiscales y económicos. 5. Como proveedores de servicios contractuales de Sistema de Mejora del Hogar con Paneles Solares, usted es responsable de revisar al técnico responsable y asignado a usted. Es cuestión de usted informarle y asesora al técnico sobre cualquier condición inesperada o no prevista y/o condiciones preexistentes del cual no tenga conocimiento que puedan afectar su enfoque y proceso de toma de decisión.

Debido a lo mencionado anteriormente, estoy en completo acuerdo con lo anterior y sostengo a BIG STAR BUILDERS INC libre de cualquier problema que surja por cuestiones derivadas a lo anteriormente mencionado. BIG STAR BUILDERS INC no es responsable por cualquier proceso otro que el de la instalación del Sistema de Mejora del Hogar con Paneles Solares y cualquier obligación contractual según sea especificado en los contratos. Además de lo específicamente mencionado, estoy consciente de que mi Sistema de Mejora del Hogar con Paneles Solares, no cubrirá el 100% de mi factura por electricidad.

Firma del cliente: Fecha:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

BIG STAR BUILDERS INC Roof Work: ____________________________________ Air Conditioning Work: ☐Changeout ☐Duct Work ☐Furnace ☐Shingle ☐Tile SQFT:______________________ ☐2 Ton ☐3 Ton ☐4 Ton

HOA Info: N/A __________________________________________________________________________________ 10:30 Time of Welcome call: _____:_________ ☐AM X ☐PM

System will produce approximately __________ to __________ kWh per year. CUSTOMER INITIALS _______

If the customer applies the full tax credit towards the principal of the loan, the payments will be 217.83 $__________ per month after the 18 month promotional window. NOTES: - System will be a roof mount

- System inlcudes a flat roof

- System includes a 3 ton HVAC system

- System includes removal of yellow solar water heater from roof

5/11/2022 Customer Signature Date:

5/12/2022 Customer Signature Date:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

BIG STAR BUILDERS INC Techo: ____________________________________ Trabajo Aire Acondicionado: ☐Cambio Unidad ☐Conductos ☐Shingle ☐Teja SQFT:______________________ ☐Furnace ☐2 Ton ☐3 Ton ☐4 Ton

HOA Info: __________________________________________________________________________________ Hora LLamada de Bienvenida: _____:_________ ☐AM ☐PM

El sistema producira de __________ a __________ kWh anualmente. Iniciales del Cliente: _______

Si el cliente aplica completo el tax credit al prestamo principal, el pago sera $__________ por mes, despues de los 18 meses de cuota promocional. NOTAS:

Firma del cliente Fecha:

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

Big Star Builders Licenses

TLDR #33300 Texas PROPOSAL FOR

CSLB # 711083 California LARY LEON Arizona- ROC 333384 n/a 738 W Acadia Dr Tucson, AZ 85756

6.80 kW Solar System May 11th, 2022 DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

YOUR BIG STAR SYSTEM

MATERIALS Jinko Solar JKM400M-72H SolarEdge Inverter W/ Optimizers For Each Solar Panel. SolarEdge 24/7 Monitoring

Warranty: Hassle-free 25-year power and product warranty on the entire system from.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

THE COST OF NOT GOING SOLAR

MONTHLY BILL 30 YEARS OF SOLAR (4.0% Escalation Rate) (4.0% Escalation Rate) Your monthly bill will increase as the cost of energy Over the next 30 years this is the total cost of the increases. Without solar, you will pay whatever the electricity you will use to power your home. utility company wants to charge.

Year 1 Year 30 Utility Costs $160/mo $500/mo $108,006

$160.48 $500.48 $34.6 Current bill* Bill in 30 years Bill in 30 years without solar* with solar* 500

400

300

200

100

4 6 8 10 12 14 16 18 20 22 24 26 28 30 Pre-Solar Post-Solar * Estimated average monthly utility bill

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

YOUR SOLAR SYSTEM'S PRODUCTION

System Size 6.80 kW SOLAR IMPACT ON YOUR BILL Approximate % of 100% Year 1 Production 11,283 kWh Consumption Offset

Number of Panels 17 Current Utility Bill $160

kWh

1,200

1,000

800

600

400

200

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Production Consumption

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

FINANCIAL DETAILS

ELECTRICITY COSTS FINANCIAL BENEFITS

Without Solar $160 Monthly Loan Payment $217

Avoided Utility Costs $108,006 Total Savings by Going $35,723 Solar

All numbers, amounts, examples, charts, and graphs concerning future system production or other numbers are preliminary estimates based on reasonable assumptions. Calculated savings estimates utilize the Tax Credit and escalation rates listed above. Actual system production and savings may vary. System design is subject to change due to engineering, shading and weather conditions.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

PAYMENT SCHEDULE

CONTRACT PRICE $68,235

Federal Tax Credit $17,741

Bottom Line $50,494

PAYMENT SCHEDULE (25 years, 1.99% for 25 years)

Financed Amount $68,235

Months (1-18) Payments $217

Months (19-300) Payments (Federal Tax Credit if Pocketed) $296

Months (19-300) Payments (Federal Tax Credit if Applied) $217

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

SOLAR ENVIRONMENTAL IMPACT

YOUR DECISION MATTERS

Your system makes a beneficial impact on the environment. Feel good about saving money, and saving the planet.

393 Barrels of Oil 4,338 Trees Planted Acres of US Forests The CO2 emissions of the The number of trees that The number of acres of US number of barrels of oil that would have to be planted for forest that would have to be would produce the equivalent an equivalent reduction on planted for an equivalent amount of energy as the CO2 emissions. reduction on CO2 emissions. solar installation.

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

WHAT OUR CUSTOMERS ARE SAYING

DocuSign Envelope ID: 20D2FCD4-C4C2-42A3-9E6F-4D56D7EAD5CA

DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 0092ED56-A8E4-452A-98CF-D7D7C2BB229F THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

HOME SOLAR LOAN DOCUMENTS

TABLE OF CONTENTS Disclosure and Consent to Receive Electronic Receipt of Loan Disclosures ................................................................. This document reviews the terms and conditions for Mosaic to provide loan disclosures and communicate electronically.

W Authorization and Consent to Share Application Information .......................................................................................... This document authorizes Mosaic to share your information with the installation contractor and related parties.

IE Truth in Lending Disclosure Statement .............................................................................................................................. This document discloses the terms and costs of financing associated with the loan.

V Home Solar Loan Agreement ............................................................................................................................................... This is the legally binding agreement between you and Mosaic that reviews the terms of the home solar loan.

Notice of Cancellation ………………....................................................................................................................... .............

Y This document outlines how and when you may cancel your Mosaic Home Solar Loan.

Authorization for Direct Payment via ACH (If Applicable)...................................................................................................

P This is the form where you may provide bank information to automate monthly payments.

California Finance Lenders Law Statement of Loan .......................................................................................................... This document reviews your rights and requires your consent to receiving disclosures related to your loan from CA

O lenders.

What Does Solar Mosaic LLC (“Mosaic”) Do With Your Personal Information?..............................................................

C This document discloses and explains what kinds of information Mosaic can share.

ECOA and FCRA Notices ...................................................................................................................................................... This document discloses your basic rights in regards to discrimination and fair credit reporting. DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 81C04208-A8F2-4C6C-94D1-014EA0F3D637 THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

Solar Mosaic LLC | www.joinmosaic.com 601 12th Street, Suite 325, Oakland, CA 94607 [email redacted] | 855.746.7849 CA Finance Lenders License 6054631 DISCLOSURE AND CONSENT TO ELECTRONIC RECEIPT OF LOAN DISCLOSURES

You understand that in order to submit a credit application to Solar Mosaic LLC (“we”, “us”, “our”, or “Mosaic”) and view and retain a copy of the related notices, disclosures, agreements, authorizations, acknowledgements, terms and conditions, and other documents during the course of our relationship with you (collectively, “Loan Disclosures”) you must consent to receive Loan Disclosures electronically. Described below are the terms and conditions for providing Loan Disclosures to you electronically. Please read the information below carefully and thoroughly.

You acknowledge and agree that we may provide you with the Loan Disclosures in electronic format, and that we are not required to send a paper document to you, unless and until you withdraw your consent as described below. All Loan Disclosures that we provide to you in electronic format will be provided either (i) via e-mail, (ii) by access to our online platform including the DocuSign, Inc. (“DocuSign”) electronic signing system, or (iii) by requesting you to download a PDF through the DocuSign system.

1. Getting paper copies.

IE W You may request from us a paper copy of any Loan Disclosure that we have provided or made available to you electronically without charge, provided that such request is made within a reasonable time after we first provided the Loan Disclosure to you. To request paper copies, you must send an e-mail to [email redacted] with the subject line “Past Paper Copy Request” and in the body of the e-mail you must state your e-mail address, full name, US Postal address, and telephone number.

V 2. Withdrawing your consent.

You may withdraw your consent to receive Loan Disclosures in electronic form by either (i) declining to sign a document within the DocuSign system, and on the subsequent page, selecting the checkbox indicating you wish to withdraw your consent, or (ii)

Y sending an e-mail to [email redacted] with the subject line of “Future Paper Copy Request” and in the body of the e- mail request you must state your e-mail address, full name, US Postal Address, and telephone number. Your withdrawal of consent will be effective only after we have had a reasonable period of time to process your request. Please be aware that if you

P elect to receive Loan Disclosures only in paper format we will be unable to process your application and if you elect to receive Loan Disclosures only in paper format after your loan is approved, it may slow the speed at which we can deliver services to you.

O 3. To advise Solar Mosaic of your new e-mail address.

You are required to provide us with an accurate and complete e-mail address and update any changes to the information

C promptly. To let us know of a change in your e-mail address, you must send an e-mail message to us at [email redacted] with the subject line “Email Address Change” and in the body of the e-mail you must state your previous e-mail address and your new e-mail address. At our discretion, we may treat your failure to provide us with a valid e- mail address or the malfunction of a previously valid e-mail address as a withdrawal of your consent to receive electronic documents.

4. Required hardware and software.

In order to access, view and retain the Loan Disclosures we make available to you in electronic form, you must provide at your own expense an Internet connected device. You must have the following hardware and software:

Operating System Windows® 2000, Windows® XP, Windows Vista®, Windows® 7, Windows® 8, Mac OS® X. Pre- release (e.g. beta) versions of operating systems are not supported. Browsers Final release versions of Internet Explorer® 8.0 or above (Windows only); Google® Chrome™ (Windows or Mac), Mozilla Firefox 2.0 or above (Windows and Mac); Safari™ 3.0 or above (Mac only). Pre-release (e.g. beta) versions of browsers are not supported. PDF Reader Software that enables you to view and print Portable Document Files (PDF) such as Adobe® Acrobat Reader or similar E-Mail Account An e-mail account with an Internet service provider and e-mail software in order to receive electronic communications from us Storage Capacity Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit

Current as of: Feb 16, 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 81C04208-A8F2-4C6C-94D1-014EA0F3D637 THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

Solar Mosaic LLC | www.joinmosaic.com 601 12th Street, Suite 325, Oakland, CA 94607 [email redacted] | 855.746.7849 CA Finance Lenders License 6054631 to retain the Loan Disclosures and/or a printer to print them Screen Resolution 800 x 600 minimum Browser Settings Allow per session cookies

5. Federal Law.

All Loan Disclosures we provide to you in either electronic or paper format will be considered “in writing”. You should print or download for your records a copy of this Disclosure and Consent of Electronic Receipt of Loan Disclosures (“E-Sign Consent”) and any other Loan Disclosures. You agree and we both intend the federal Electronic Signatures in Global and National Commerce Act to apply to (i) this E-Sign Consent and (ii) our ability to conduct business with you by electronic means.

6. Termination/Changes.

We reserve the right, in our sole discretion, to provide you with any Loan Disclosures in paper format and to discontinue

W electronic provision of Loan Disclosures at any time. We will provide you with notice of any such termination or change as required by law.

IE 7. Acknowledging your access and consent to receive materials electronically.

By signing below, you: (i) confirm your consent to receive Loan Disclosures in electronic format; (ii) affirmatively demonstrate your ability to access and read, and also print or save, this E-Sign Consent and the Loan Disclosures; (iii) confirm that you have

V provided a valid e-mail address at which we can send electronic Loan Disclosures to you; (iv) have access to software and hardware that satisfies the above requirements; (v) agree to the terms and conditions of this E-Sign Consent; and (vi) affix your electronic signature to this E-Sign Consent.

Y I AGREE:

Thu Watkins

P ______________________________ Borrower Signature 5/11/2022

O _________________________________ Date Signed

C _________________________________ Co-Borrower Signature

_________________________________ Date Signed

Current as of: Feb 16, 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC EABC8077-0E55-48D0-A160-70394E006807 THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net Solar Mosaic LLC | www.joinmosaic.com 601 12th Street, Suite 325, Oakland, CA 94607 [email redacted] | 855.746.7849 CA Finance Lenders License 6054631

AUTHORIZATION AND CONSENT TO SHARE APPLICATION INFORMATION

I agree to submit an application to Solar Mosaic LLC (“Mosaic”) for a loan to finance the purchase and installation of Solar Equipment including Purchased Goods to be installed at my home by the installation contractor indicated on my home improvement agreement with such contractor.

I authorize the installation contractor including its employees and third party service providers (collect ively the “Installation Contractor”), to assist me in completing and submitting my application to Mosaic. I recognize that in connection with providing me with this assistance, the Installation Contractor will have access to my application, my signed home solar loan agreement, including personal information contained on my application and other information obtained by Mosaic. I expressly authorize Mosaic to share all such personal information related to my application with the Installation Contractor such as information I provide, credit bureau reports, third party information, and Mosaic’s underwriting decision.

[email redacted] . I

W I understand that I can revoke this authorization, at any time, in writing to Mosaic at understand that if I revoke this authorization, my application cannot be processed by Mosaic and Mosaic will treat the application as withdrawn.

IE I understand and agree that in order to apply for a loan to finance the purchase and installation of solar equipment, I must agree to receive certain documents electronically as further described in the Disclosure and Consent to Electronic Receipt

V of Loan Disclosures.

BY SIGNING BELOW, I UNDERSTAND AND AGREE (1) THAT I AM AUTHORIZING MOSAIC TO SHARE PERSONAL

Y INFORMATION RELATED TO MY APPLICATION WITH THE INSTALLATION CONTRACTOR INCLUDING INFORMATION I PROVIDE, CREDIT BUREAU REPORTS, THIRD PARTY INFORMATION AND MOSAIC’S UNDERWRITING DECISION; (2) THAT I HAVE RECEIVED A COPY OF THIS AUTHORIZATION FOR MY FUTURE

P REFERENCE; AND (3) TO THE TERMS OF THE DISCLOSURE AND CONSENT OF ELECTRONIC RECEIPT OF LOAN DISCLOSURES.

C O Borrower Name:

Date:5/11/2022

Signature: Thu Watkins

Co-Borrower Name:

Date:

Signature:

Current as of March 18, 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC D7CDA372-222F-4200-9F34-8917C0F9B438 THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net Solar Mosaic LLC | www.joinmosaic.com 601 12th Street, Suite 325, Oakland, CA 94607 [email redacted] | 855.746.7849 CA Finance Lenders License 6054631

Federal Truth in Lending Act (“TILA”) Disclosure Loan Number:446251 5/11/2022 Date: ______________________________ Borrower Name: Thu Watkins Co-Borrower Name:

ANNUAL FINANCE CHARGE Amount Financed Total of Payments PERCENTAGE RATE (the dollar amount the (the amount of credit (the amount you will have (the cost of your credit as a credit will cost you) provided to you or on your paid after you have made behalf) all payments as yearly rate) scheduled) 1.99% (e) $18,902.53 (e) $68,235.00 $87,137.53 (e)

Monthly Payment Schedule: Number of Payments (e) Amount of Payments $217.83 (e)

IE W When Payments are Due Monthly, beginning ______________ 09/25/2022 (e)

V 281 (e) Monthly, beginning ______________ 01/25/2024 (e) $296.64 (e)

06/25/2047 (e) $296.41 (e)

PY Variable Rate: The annual percentage rate ("APR") will increase by 0.25% on the first calendar day of the next billing period if you terminate ACH payments or we terminate ACH payments because you are not current on your payments or we are unable to process your ACH payment. Any increase will take the form of higher payment amounts. For example, if you have a 25 year loan of $68,235.00 at a 1.99% APR with monthly payments of $217.83, and you begin making payments by check on the First Payment Date, your APR would increase to 2.24% and your monthly payments would

O increase by $6.65 to $224.48. Any increase may cause your Principal Balance Target to increase.

C Security: You are giving a security interest in the personal property you are purchasing in this transaction and your rights under any related agreement. Late Charge: If a payment is more than fifteen (15) days late, we will charge you a non-refundable late fee of no more than 5% of the amount due or ten dollars ($10), whichever is less. Prepayment: If you pay off your loan early, you will not have to pay a penalty. Contract Reference: See your Loan Agreement (“Agreement”) for any additional information about nonpayment, default, and any required repayment in full before the scheduled date. Insurance: You will be required to maintain a homeowners’ insurance policy or equivalent insurance policy in an amount equal to the full replacement and installation cost of the solar system financed or the outstanding balance of the loan financed. The insurance carrier providing the insurance coverage may be chosen by you. “(e)” means an estimate.

Feb. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC D7CDA372-222F-4200-9F34-8917C0F9B438 THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

Itemization of Amount Financed

Amount Financed: $68,235.00 (e) Amount Due To: Big Star Builders

The Installation Contractor may provide us a fee or discount against the Amount Financed noted herein. The Amount Financed shown is not reduced by any such fee or discount. Irrespective, of the Amount Due to the Installation Contractor, you remain contractually bound to repay the full Amount Financed.

The “Loan Start Date” is the date we first send funds to your Installation Contractor (or send directly to the equipment manufacturer/distributor if directed to do so by the Installation Contractor) as described in the “Loan Disbursement Schedule” in the Agreement. The first payment is due on the earlier of: (i) fifteen (15) days after we receive confirmation from your Installation Contractor that your system is operational; or (ii) three (3) months after the Loan Start Date. After the Loan Start Date, we will deliver a final Loan Closing Certificate. The Loan Closing Certificate will update your Payment Schedule.

The Payment Schedule shown above assumes that you make no voluntary prepayments on your Loan. However,

W approximately eighteen (18) months after the Loan Start Date, we will change your subsequent loan payments to the level required to repay the Loan in full over its scheduled term in light of any early, late or additional payments you have made and/or any missed payments. We have designed the Loan so that, if you make all scheduled payments on time and also

IE make sufficient voluntary prepayment(s) to reduce your total loan amount to at least the “Principal Balance Target” described in your Agreement, your subsequent monthly payments will not increase.

V By signing below, you acknowledge that you have read and received a complete copy of this Federal Truth In Lending Act Disclosure (“TILA”) to keep for future reference before you signed your Loan Agreement.

BORROWER:

Y CO-BORROWER:

OP ____________________________

C _____________________________

Feb. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

LOAN AGREEMENT Borrower Name: Thu Watkins Project Address: 738 W Acadia Dr

Co-Borrower Name: Tucson, AZ 85756

Email: [email redacted] Borrower Address (if different from Project Address):

Phone: (520) 889-3411

Co-Borrower Address (if different from Project Address):

Loan Number: 446251 Loan Agreement Date: 05/11/2022

The Loan Agreement contains the terms “You” and “Your” which mean either the Borrower or the Co-Borrower,

W or the Borrower and the Co-Borrower collectively, as applicable.

This document describes the terms and conditions of Your loan (“Summary Page”).

LOAN

V DOWN PAYMENT $0 $68,235.00 LOAN AMOUNT IE 1.99% ANNUAL PERCENTAGE RATE

PY Installation Contractor: Big Star Builders SYSTEM DESCRIPTION Date of Loan Agreement: 05/11/2022

O Equipment Manufacturer/Distributor (if applicable):

PAYMENT TERMS

C Number of Payments Amount of Payment When Payments Are Due $217.83 Monthly, beginning 09/25/2022 281 $296.64 Monthly, beginning 01/25/2024 $296.41 Final Payment 06/25/2047

Mosaic Loan Mosaic Adjusted Loan Initial Monthly Payment(est.): $217.83 Section 3 To keep Your Initial Monthly Payment: Adjusted Monthly Payment(est.): $296.64 Section 3 Re-amortization Date(est.): 12/25/2023 Section 3 Principal Balance Target(est.): $49,031.77 Section 3

LOAN SUMMARY

Solar Mosaic LLC | www.joinmosaic.com |601 12th Street, Suite 325, Oakland, CA 94607 Page 1 855.746.7849 | [email redacted] | CA Finance Lenders License 6054631 Version Mar. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

Term: 25 Years Total Amount Financed: $68,235.00 (e) Loan Start Date(est.): 06/25/2022 Total of Payments: $87,137.53 (e)

First Payment Date(est.)1: 09/25/2022 Loan Disbursement Schedule Maturity Date(est.): 06/25/2047 Initial Disbursement: Annual Percentage Rate (“APR”)*: 1.99% Install Complete Disbursement: $68,235.00 Final Loan Disbursement: $0.00 * If You will make loan payments by Automated Clearing House (“ACH”), Your Interest Rate includes a 0.25% reduction from the annual percentage rate (“APR”). If You terminate ACH payments or are not current on Your loan payments, the APR will increase by 0.25% on the first calendar day of the next billing period. An increase will take the form of higher payment amounts. If You indicated in Your application that You will make loan payments by check, Your interest rate does not include such a reduction, but we will reduce Your rate if You subsequently authorize ACH payments as described in Section 3(g).

W (est.) The Loan Start Date is subject to change. The Loan Start Date will be finalized and accurately reflected in the Loan Closing Certificate, which will be sent to You following our first disbursement of loan proceeds to

IE Your Installation Contractor (or sent directly to the equipment manufacturer if directed to do so by the Installation Contractor). The Loan Closing Certificate is fully incorporated herein.

The estimated Loan Start Date assumes the Contractor completes installation and the “Install Complete

V Disbursement” is made within 180 days from the date of You are prequalified for a loan. The actual Loan Start Date will be the date that we first disburse loan proceeds to Your Contractor. That date will be shown on the Loan Closing Certificate we send to You. The estimated First Payment Date assumes You will begin making payments 3 months after the Loan Start Date. You

Y may actually begin making payments on the earlier of 3 months after the Loan Start Date or 15 days after Mosaic confirms Permission to Operate from Your utility company. Interest on this loan begins to accrue from the first

P disbursement and is calculated on the outstanding principal balance, as described in Section 3(c). You can begin making payments at any time You choose after the Loan Start Date.

C O We may re-review Your application if it looks like the Loan Start Date will not occur within 180 days. This can happen if Your Contractor is not able to make sufficient progress during Your 180-day approval period for the Loan Start Date to occur. If we re-review Your application, we will request a new credit report from the credit bureaus, to make sure that You continue to meet the requirements for loan approval. This may impact Your credit score.

Tax Credit You may be eligible for a federal solar investment tax credit. You acknowledge that eligibility for this tax credit is not guaranteed. In order to realize the benefits of the solar investment tax credit, You must have federal income liability that is at least equal to the value of the credit. We are not financially responsible for Your receipt of any such tax credits. We do not provide tax advice and nothing in this Loan Agreement is intended to be used as tax advice. In order to determine Your eligibility for any federal solar investment tax credit, You should make an independent assessment or consult with Your independent tax advisors. Additionally, if You are not eligible to receive a federal solar investment tax credit You will not be able to use the proceeds of Your tax credit to make a voluntary prepayment as described below.

The estimated First Payment Date and actual First Payment Date will be different. The actual First Payment Date will be disclosed in Your Loan Closing Certificate. Solar Mosaic LLC | www.joinmosaic.com |601 12th Street, Suite 325, Oakland, CA 94607 Page 2 855.746.7849 | [email redacted] | CA Finance Lenders License 6054631 Version Mar. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

Impact of Voluntary Prepayments You are not required to make any prepayments on the Loan. If You choose to make voluntary prepayment(s) on the Loan before the eighteenth (18th) month from the Loan Start Date, then when the Loan automatically re-amortizes on the Re-amortization Date denoted in the Summary Page, any prepayments made to date will be taken into account and the monthly loan payment adjusted accordingly. Any adjustment to the monthly loan payment resulting from the automatic re-amortization will be sufficient to fully repay the Loan by the Maturity Date.

You acknowledge that in order to avoid an increase in Your Monthly Payment, You must make one or more voluntary prepayments equal to approximately 26% of Your Total Loan Amount within 18 months following Your Loan Start Date. So long as You are not in default under this Agreement, and provided that You reduce Your unpaid Total Loan Amount to the Principal Balance Target by the Re-amortization Date by making sufficient voluntary prepayments, Your monthly payment will not increase. If You pay more than 26% of Your Total Loan Amount, Your monthly payments will be adjusted to a lower amount. If You do not make any prepayments, or if Your prepayments are less than 26% of Your Total Loan Amount, Your monthly payments will be adjusted to a higher amount.

Loan Re-Amortization at Eighteen Months Your Loan will automatically re-amortize on the Re-amortization Date stated on the Summary Page. This re- amortization event will take place 18 months after the Loan Start Date. During the re-amortization, the monthly loan payment will be adjusted in a manner to fully repay the Loan by the Maturity Date. Any new adjusted monthly loan

W payment will become due on the 19th month after the Loan Start Date. You are strongly encouraged to review the monthly loan statements to stay informed about the Re-amortization Date of the Loan and any adjustments to the monthly loan payments. Please note that the re-amortization of the Loan and any adjustments to the monthly loan

IE payment amount assumes You are not in default or in breach of this Loan Agreement.

Liens You authorize us to file on Your behalf any documentation, including but not limited to a copy of this Agreement, a

V UCC financing statement and a county fixture filing required to perfect our security interest in the Collateralized Goods. Our security interest in the Collateralized Goods takes priority over any mortgage on the Residence, whether such mortgage is granted before or after the date of this Agreement. It is possible that a lender making a loan secured by the Residence, including but not limited to a mortgage refinancing of an existing mortgage, will deem the Solar Equipment to be part of the Residence and will object to our interest in the Solar Equipment taking priority over its

Y interest in the Residence. Upon request, we will confirm to any mortgage lender that our lien is limited to the Solar Equipment and does not extend to any part of the Residence. Alternatively, upon request, we may agree to lift our

P county fixture filing, if any on the Solar Equipment for a limited period for a cost of $250 or more depending on costs incurred and whether we will be able to refile upon closing of the mortgage refinancing.

BUYER’S RIGHT TO CANCEL

O ALL BORROWERS: You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.

C CALIFORNIA BORROWERS ONLY: If You are 65 years of age or older: You, the buyer, may cancel this transaction at any time prior to midnight of the fifth business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.

CONNECTICUT BORROWERS ONLY: This instrument is based upon a home solicitation sale; which sale is subject to the provisions of the home solicitation sales act. This instrument is not negotiable. You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right.

DISTRICT OF COLUMBIA BORROWERS ONLY: Buyer’s Right to Cancel-If this agreement was solicited at or near Your residence and You do not want the goods or services, You may cancel this agreement by mailing a notice to the seller. The notice must say that You do not want the goods or services and it must be mailed before midnight of the third business day after You signed this agreement. The notice must be mailed to Solar Mosaic LLC, Attn: Loan Department, 601 12th Street, Suite 325, Oakland, CA 94607.

KANSAS BORROWERS ONLY: Notice to Consumer 1. Do not sign this agreement before You read it. 2. You are entitled to a copy of this agreement. 3. You may prepay the unpaid balance at any time without penalty.

Solar Mosaic LLC | www.joinmosaic.com |601 12th Street, Suite 325, Oakland, CA 94607 Page 3 855.746.7849 | [email redacted] | CA Finance Lenders License 6054631 Version Mar. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

ARIZONA, RHODE ISLAND AND WASHINGTON BORROWERS ONLY: Notice to Buyer

(1) Do not sign this agreement if any of the spaces intended for the agreed terms of the extent of then available information are left blank.

(2) You are entitled to a copy of this agreement at the time You sign it.

(3) You may at any time pay off the full unpaid balance due under this agreement, and in so doing You may be entitled to receive a partial rebate of the finance and insurance charges.

(4) The seller has no right to enter unlawfully Your premises or commit any breach of the peace to repossess goods purchased under this agreement.

(5) You may cancel this agreement if it has not been signed at the main office or a branch office of the seller, provided You notify the seller at his main office or branch office shown in the agreement by registered or certified mail, which shall be posted not later than midnight of the third calendar day after the day on which the buyer signs the agreement, excluding Sunday and any holiday on which regular mail deliveries are not made. See the attached notice of cancellation form for an explanation of buyer’s rights.

W SOUTH DAKOTA BORROWERS ONLY: You may contact the South Dakota Division of Banking at 1601 N Harrison Ave., Suite 1, Pierre, SD 57501, or by

IE phone at 605-773-3421, or by email at [email redacted] if any improprieties in making loans or loan practices occur.

NORTH DAKOTA BORROWERS ONLY:

V NOTICE: MONEY BROKERS ARE LICENSED AND REGULATED BY THE DEPARTMENT OF FINANCIAL INSTITUTIONS, 2000 SCHAFER STREET, SUITE G, BISMARCK, NORTH DAKOTA 58501-1204. THE DEPARTMENT OF FINANCIAL INSTITUTIONS HAS NOT PASSED ON THE MERITS OF THE CONTRACT AND LICENSING DOES

Y NOT CONSTITUTE AN APPROVAL OF THE TERMS OR OF THE BROKER'S ABILITY TO ARRANGE ANY LOAN. COMPLAINTS REGARDING THE SERVICES OF MONEY BROKERS SHOULD BE DIRECTED TO THE

P DEPARTMENT OF FINANCIAL INSTITUTIONS.

ALABAMA BORROWERS ONLY:

O CAUTION -- IT IS IMPORTANT THAT YOU THOROUGHLY READ THE CONTRACT BEFORE YOU SIGN IT. ALA. CODE § 5-19-6.

C WISCONSIN BORROWERS ONLY:

NOTICE TO CUSTOMER (a) DO NOT SIGN THIS BEFORE YOU READ THE WRITING ON THE REVERSE SIDE, EVEN IF OTHERWISE ADVISED. (b) DO NOT SIGN THIS IF IT CONTAINS ANY BLANK SPACES. (c) YOU ARE ENTITLED TO AN EXACT COPY OF ANY AGREEMENT YOU SIGN. (d) YOU HAVE THE RIGHT AT ANY TIME TO PAY IN ADVANCE THE UNPAID BALANCE DUE UNDER THIS AGREEMENT AND YOU MAY BE ENTITLED TO A PARTIAL REFUND OF THE FINANCE CHARGE.

You specifically agree that we may remotely disable the Solar Equipment if You default under this Loan Agreement. Accepted and agreed to by:

BORROWER:

CO-BORROWER:

____________________________________________________

Solar Mosaic LLC | www.joinmosaic.com |601 12th Street, Suite 325, Oakland, CA 94607 Page 4 855.746.7849 | [email redacted] | CA Finance Lenders License 6054631 Version Mar. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

THIS AGREEMENT IS LEGALLY BINDING AS OF AND FOLLOWING THE EFFECTIVE DATE INDICATED ON THE PRECEDING PAGE ONE (“SUMMARY PAGE”). IN THIS AGREEMENT, THE WORDS “YOU” AND “YOUR” REFER TO BORROWER AND BORROWER’S PERMITTED ASSIGNEES AND THE WORDS “LENDER,” “WE,” “US” AND “OUR” REFER TO SOLAR MOSAIC LLC INCLUDING BUT NOT LIMITED TO ITS ASSIGNEES, SUCCESSORS, AFFILIATES, THIRD PARTY BANKING PARTNERS, SUBSIDARIES, AND LOAN SERVICE PROVIDERS. CAPITALIZED TERMS USED HEREIN THAT ARE NOT OTHERWISE DEFINED BELOW ARE DEFINED ON THE SUMMARY PAGE. THIS AGREEMENT SUPERSEDES ANY PRIOR AGREEMENT BETWEEN YOU AND US CONCERNING THE SAME SUBJECT MATTER.

1. INTRODUCTION. The parties (each, a “Party” and collectively, “Parties”) to this Agreement are You and Solar Mosaic LLC Your solar installation contractor (“Installation Contractor”) has provided us with a copy of a signed home improvement agreement between You and the Installation Contractor (the “Home Improvement Agreement”) under which it will install solar panels, inverters, battery storage, hot water solar systems, racking systems, wiring, electrical and mechanical connections, metering, monitoring and/or other distributed generation interconnect equipment (“Solar Equipment”) and may, in addition, include the installation of home improvement products (together with the Solar Equipment, “Purchased Goods”) at Your home (“Residence”) located at the Project Address listed on the first summary page of this Agreement (“Summary Page”). Your loan must be used to finance Purchased Goods installed at the Residence, which shall be limited to a one-to-four family dwelling that is permanently affixed to the ground and shall specifically exclude (1) any business or

W commercial establishment, (2) mobile homes which are not attached to a permanent foundation and (3) condominiums and townhomes where You do not own the roof on which the Solar Equipment is installed. In addition, to the extent the Summary Page indicates that You will receive an Operations and Maintenance Loan Amount, the Installation Contractor and/or Your

IE operations and maintenance contractor (“Operations and Maintenance Contractor”) has provided us with a copy of a signed operations and maintenance agreement (“Operations and Maintenance Agreement”) between You and the Operations and Maintenance Contractor under which it will provide certain operations and maintenance services for the Solar Equipment for a specified period. Your Loan Start Date is estimated on the Summary Page and will be the actual date of our first loan

V disbursement as described in Section 5 below.

2. PROMISE TO PAY. For value received, You promise to pay to us the principal sum of the Total Loan Amount, which includes the Purchased Goods Loan Amount and the Operations and Maintenance Loan Amount (if any) indicated on the Summary Page, with interest as set forth in Section 3 (“Interest and Payments”) below. You understand that we will make

Y the Loan to You by disbursing to the Installation Contractor (or sending directly to the equipment manufacturer if directed to do so by the Installation Contractor) the amounts required to satisfy Your obligations under the Home Improvement

P Agreement between You and the Installation Contractor. To incent us to make the Loan to You at the APR shown in the Truth In Lending Act Disclosure (“TILA Disclosure”), the Installation Contractor has agreed that we can satisfy the Amount Financed on Your behalf by disbursing less than the Amount Financed. Regardless of the amount paid to the Installation Contractor, You agree to be bound to repay the full Amount Financed amount set forth in the TILA Disclosure.

O 3. INTEREST AND PAYMENTS. a. Payment Timing. The first payment on the Loan is due and payable on the First Payment Date (estimated on the

C Summary Page and finalized on the Loan Closing Certificate). To the extent permitted by applicable law, such date will be the earlier of: (i) fifteen (15) days after permission to operate Your Solar Equipment (“Permission to Operate”) is confirmed; or (ii) 3 months after the date we first send funds to Your Installation Contractor (“Loan Start Date”), which occurs after the Installation Contractor achieves the first milestone on the “Loan Disbursement Schedule” described on the Summary Page. If the Loan Start Date is on the 29th, 30th or 31st of the month, the first payment will be due on the 1st of the following month. If Permission To Operate is reached early enough to cause an adjustment to First Payment Date, but Permission To Operate plus 15 days will be on the 29th, 30th or 31st of the month, the first payment will be due on the 1st of the following month. All subsequent payments will be due on the 1st of each month. b. Payment Application. Payments will be allocated in our discretion, subject to applicable law, including to any fees or costs or expenses payable to us under this Agreement or that we incur related to enforcement of this Agreement as further described in Section 10 (“Remedies”) below. To the extent permitted by law, we reserve the right to report to consumer reporting agencies any delinquent payments under this Agreement that are not paid within thirty (30) days of the applicable due date. c. Accrual. As provided for in this Section 3(c), interest on Your loan will be calculated on the unpaid principal balance in accordance with applicable law. Interest will accrue on the loan amounts actually disbursed, with the first accrual starting on the first calendar day following our first loan disbursement (the “Loan Start Date”). Interest will continue to accrue until all amounts owed under this Agreement are paid in full. Unpaid interest will not be added to the principal balance. d. Interest Rate. Your interest rate is stated on the Summary Page. If You indicated in Your loan application that You will make loan payments by ACH, Your interest rate includes a 0.25% reduction from the annual percentage rate that would

Solar Mosaic LLC | www.joinmosaic.com |601 12th Street, Suite 325, Oakland, CA 94607 Page 5 855.746.7849 | [email redacted] | CA Finance Lenders License 6054631 Version Mar. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

otherwise apply. The interest rate will increase by 0.25% on the first calendar day of the next billing period if You terminate ACH payments or we terminate ACH payments because You are not current on Your payments or we were unable to process Your ACH payment. Any increase in the interest rate will take the form of higher payment amounts. If You indicated in Your application that You will make loan payments by check, Your interest rate does not include such a reduction, but we will reduce Your rate if You subsequently authorize ACH payments as described in Section 3(g). e. Monthly Payment Amounts. The monthly loan payments You must make, assuming You make all payments in full and on time, are set forth in Your Loan Closing Certificate. You understand that the Loan will automatically re-amortize on the 18th month following the Loan Start Date that is estimated in the Summary Page and finalized in the Loan Closing Certificate You receive. This event is referred to the Re-Amortization Date in the Summary Page. On the Re- amortization Date, the Loan will adjust in a manner necessary to ensure that it is fully repaid by the Maturity Date. Any adjustment that occurs on the Re-amortization Date will impact the monthly loan payment, and it may either stay the same, increase or decrease (but in no case will it equal less than $35). If the calculated payment based on re- amortization is less than $35, You will owe a minimum of $35 and Your Maturity Date may change. The re-amortization and any corresponding adjustments to the Loan assumes You are not in default under this Loan Agreement. So long as You are not in default under this Agreement, and provided that You reduce Your unpaid Total Loan Amount to the Principal Balance Target by the Re-amortization Date by making sufficient optional prepayments, Your monthly payment will remain the Initial Monthly Payment. If You do not reduce Your unpaid Total Loan Amount to at least the Principal Balance Target by the Re-amortization Date, then immediately following the Principal Balance Date, Your monthly payment will increase for the remainder of the Term as follows:

W (i) If You do not make any optional prepayments before the Re-amortization Date and You have made all Your Monthly Payments by the due date, then Your new monthly payment will be the Adjusted Monthly Payment; and

IE (ii) If You make optional prepayments before the Re-amortization Date but such prepayments total less than the Principal Balance Target, then Your new monthly payment will be an amount greater than Your Initial Monthly Payment but less than the Adjusted Monthly Payment. f. Maturity Date. Unless Your loan is due earlier and payable as provided in this Loan Agreement, Your loan will mature

V on the Maturity Date. On the Maturity Date, You agree to pay in full any unpaid amounts payable under this Loan Agreement. g. Payment Method. You may pay by ACH or check. To pay by ACH, complete the “Authorization for Direct Payment via ACH” (the “ACH Authorization”). To pay by check, include Your Loan Number on Your check made payable to Solar Mosaic LLC and mail it to Solar Mosaic LLC c/o Concord Servicing Corporation, 4150 NORTH DRINKWATER, STE

Y #200, SCOTTSDALE, AZ 85251. You may change Your payment method by following the instructions in the ACH Authorization or managing Your account online at https://joinmosaic.myaccountinfo.com/Account/LogOn If You change

P Your payment method, it will change Your interest rate as described in Section 3(d). h. Prepayment Before Automatic Re-Amortization. On or before the 18th month from the Loan Start Date, You may make any prepayment on the loan at any time without penalty. These prepayments (if any) will be taken into account when the loan automatically re-amortizes, and the monthly loan payment amount will be adjusted in order to ensure the loan

O is fully repaid by the Maturity Date. Depending on whether You are in default on the Loan Agreement, the adjustment to the monthly loan payment amount may result in an amount that stays the same, increases, or decreases (but in no case will it equal less than $35).

C i. Prepayment After Automatic Re-Amortization. After the loan automatically re-amortizes on the 18th month from the Loan Start Date, You may still make any prepayment on the loan without penalty. These prepayments (if any) will not impact or result in an adjustment of Your monthly loan payment. Instead, and assuming You are not in default under the Loan Agreement, the prepayments may result in repayment of the entire loan earlier than the Maturity Date. j. Payment of Disputed Balance. If You wish to make a payment in satisfaction of a disputed balance, You must send it to Solar Mosaic LLC c/o Concord Servicing Corporation, 4150 NORTH DRINKWATER, STE #200, SCOTTSDALE, AZ 85251, ATTN: Disputed Balance, together with a letter of explanation. We may deposit any such payment without such deposit constituting a satisfaction of the disputed balance.

4. FEES. We will also charge You the following fees to the extent permitted by applicable law. a. Insufficient Funds Fee. You will be charged a non-refundable fee of ten dollars ($10) for each failed electronic or check payment attempt. Your bank may assess its own fee in addition to the fee we assess. b. Late Payment Fee. If a payment is more than fifteen (15) days late, we will charge You a non-refundable late fee of no more than 5% of the amount due or ten dollars ($10), whichever is less.

5. LOAN DISBURSEMENTS. We will disburse the loan proceeds on Your behalf to Your Installation Contractor (or the equipment manufacturer if directed to do so by the Installation Contractor) and, if applicable, to Your Operations and Maintenance Contractor, upon achievement of certain conditions described on the Loan Disbursement Schedule on the Summary Page. Loan disbursements will be disbursed to Your Installation Contractor (or the equipment manufacturer if directed to do so by the Installation Contractor) after certain conditions we establish at our discretion are met. We reserve the right to update, revise and/or remove the conditions necessary for loan disbursements to be transmitted to the Solar Mosaic LLC | www.joinmosaic.com |601 12th Street, Suite 325, Oakland, CA 94607 Page 6 855.746.7849 | [email redacted] | CA Finance Lenders License 6054631 Version Mar. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

Installation Contractor (or the equipment manufacturer if directed to do so by the Installation Contractor) without prior verbal or written notice. You understand that in order for us to make disbursements on Your behalf, we may require You to confirm (verbally or electronically) that the Installation Contractor has satisfied certain conditions in the installation process. In the event that You fail to confirm that certain conditions have been met, we may decide in our discretion to still disburse loan proceeds to Your Installation Contractor (or the equipment manufacturer if directed to do so by the Installation Contractor) if we determine that all conditions were satisfactorily met.

Notwithstanding anything to the contrary in this Agreement, Mosaic may suspend or terminate its obligations under this Agreement (including but not limited to its obligations described in this Section 5 to disburse loan proceeds) upon a Force Majeure Event. “Force Majeure Event” shall mean, any act or event which delays our performance of our obligations or renders us unable to comply, totally or partially, with our obligations, including our inability to access funding from third party institutions to make loan disbursements, war (whether or not declared), riot, acts of God including storms, floods, lightning, earthquakes, hailstorms, ice storms, tornados, typhoons, hurricanes, landslides, volcanic eruptions, fires, excessive wind speeds; sabotage or destruction of facilities or equipment; and labor strikes. During any period in which a Force Majeure Event prevents, limits or otherwise impairs our ability to perform our obligations under this Agreement, we reserve the right to (i) suspend our performance of such obligations until such time as we determine our performance is no longer prevented, limited or otherwise impaired and/or (ii) terminate this Agreement.

6. ADDITIONAL OBLIGATIONS AND REPRESENTATIONS.

W a. Collateral. To the extent permissible by law, You irrevocably grant us a limited power of attorney with full power of substitution and re-substitution, to sign any documents and perform any acts, in Your name and on Your behalf, for the exclusive purpose of exercising our rights with respect to the Collateral under this Agreement. You also agree not to

IE pledge, mortgage, encumber or otherwise permit the Collateral at any time to be subject to any lien or encumbrance that is superior to our security interest. Subject to applicable law (including any notice, cure and/or redemption rights provided by applicable law), upon default, we may remotely disable the functioning of the Purchased Goods, whether or not we then attempt to remove the Purchased Goods, enter upon the Residence and disable and/or remove the

V Purchased Goods, sell or otherwise dispose of the Purchased Goods including any environmental incentives, assume Your rights under any environmental incentives and give notice to the other parties thereto that payments thereunder shall be made to us and not to You, initiate a collection action against You, recover our costs of repossession, storage and collection and exercise any other rights provided by this Agreement or applicable law. If we disable the functioning of the Purchased Goods, You understand that any fees and costs associated with that action may be added to Your

Y Loan. b. Ownership. You represent and covenant that You are over the age of 18 and that You are a U.S. citizen or a lawful

P resident. You further represent and covenant that (1) the Residence is a one-to-four family dwelling that is permanently affixed to the ground and it is not (a) a business or commercial establishment, (b) a mobile home which is not attached to a permanent foundation or (c) a condominium or townhome where at least one of You do not own the roof on which the Solar Equipment is installed; (2) at least one of You, or a trust controlled by at least one of You, is the fee simple

O owner of the Residence and the Collateral; and (3) You are not, and will not, be in breach of Your Home Improvement Agreement. c. Collateral Access. You agree to provide us or our designees after receiving reasonable notice, with access to the

C Residence for the purposes of: (1) inspecting the Purchased Goods until this Agreement terminates; or (2) in the case of a foreclosure on the Collateral, removing the Collateral from the Residence. You agree to provide to us all available access to any energy production data or other data related to Your Purchased Goods or generated in connection with any operations and maintenance service, in each case throughout the Term of this Agreement. You hereby authorize any third party in control or possession of Your energy production data (or other data related to or generated in connection with Your Purchased Goods) to provide us or our designees with such energy production data. You agree to promptly provide such third party with any documentation required by that third party to authorize the third party to provide this data to us. d. Personal Property. You and we both expressly intend that no portion of the Collateralized Goods will constitute a “fixture” attached to any real property, and that the Collateralized Goods will be removable personal property. You also agree not to take any action that might cause the Collateralized Goods to be treated as real property or as fixtures to real property. However, You agree that we may make a fixture filing, if we choose, out of an abundance of caution, provided that You and we agree that we may enforce rights in the Collateralized Goods under the Uniform Commercial Code and not under state real estate or mortgage law. e. Installation and Purchased Goods. You will take all steps necessary to enable the installation and proper functioning of the Purchased Goods to be completed in accordance with the Home Improvement Agreement and, if You receive an Operations and Maintenance Loan Amount, to be maintained in accordance with the Operations and Maintenance Agreement. You agree to keep the Purchased Goods in good working order and in compliance with manufacturing specifications, the operating and maintenance manuals, warranty requirements provided by Your Installation Contractor and, if applicable, Your Operations and Maintenance Contractor, and all applicable law, and not to remove or modify

Solar Mosaic LLC | www.joinmosaic.com |601 12th Street, Suite 325, Oakland, CA 94607 Page 7 855.746.7849 | [email redacted] | CA Finance Lenders License 6054631 Version Mar. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

the Purchased Goods without our prior written consent. You agree to maintain at all times an internet connection sufficient to ensure that monitoring data for the Solar Equipment can be fully transmitted. f. Taxes. You agree to pay, when due, any taxes, assessments, governmental charges, or other similar fees related to this Loan. If You do not separately pay these taxes and/or other fees when due, we will pay them on Your behalf and add the amount we pay to the principal of our loan to You under this Agreement. In the event that we choose pay these taxes and/or other fees on Your behalf, You agree to not only repay the amount paid by us as part of Your Loan but also agree to assist us in effectuating these payments. g. Required Insurance. To the extent permissible by law, You agree to maintain and pay any deductibles under a homeowners’ insurance policy or equivalent insurance policy reasonably acceptable to us covering the Purchased Goods in an amount equal to the full replacement and installation cost of the Purchased Goods or the outstanding balance of the loan. If there is a payout under the property coverage for damage to the Purchased Goods, You agree to deliver those insurance proceeds to us, and we will apply those proceeds to the loan in the order of priority set forth in Section 3(b) of this Agreement. h. Credit Inquiries. You authorize us to obtain a credit report on You for any legal purpose in connection with this loan, including any update, extension of credit, review, or collection of this loan. If You request, we will tell You whether any credit report was requested and, if so, the name and address of the credit bureau furnishing the report. You agree that Your loan application approval is good for 180 days. If after 150 days it appears that Your Installation Contractor may not start the installation of the Solar Equipment before the approval period expires and we have not made a Loan Disbursement, then we may re-evaluate Your application and obtain another credit report on You.

W i. Bankruptcy. You represent that You are not contemplating bankruptcy and that You have not consulted with an attorney regarding bankruptcy in the past six months. Any communication with us required or permitted under the Federal Bankruptcy Code must be in writing, must include Your loan number, and must be sent to Solar Mosaic LLC c/o Concord

IE Servicing Corporation, 4150 NORTH DRINKWATER, STE #200, SCOTTSDALE, AZ 85251, ATTN: Bankruptcy Notice.

7. GRANT OF SECURITY INTEREST IN COLLATERAL. As consideration for the loan we are providing to You and to secure Your obligations under this Agreement, You hereby grant to us a security interest in the following property

V (collectively “Collateral”), whether You own it now or acquire it later, whether now existing or hereafter arising, regardless of where the Collateral is located:

 all Purchased Goods excluding Fixtures (as defined in Article 9 of the UCC), if any (such Purchased Goods which

Y excludes Fixtures are referred to in this Agreement as “Collateralized Goods”);  all accessions, attachments, accessories, tools, parts, supplies, replacements of and additions to any of the

P Collateralized Goods;  all proceeds from warranty claims related to the Collateralized Goods, the Home Improvement Agreement and (if You receive an Operations and Maintenance Loan Amount) the Operations and Maintenance Agreement;

O  all rebates and incentives that are payable as a result of installing the Collateralized Goods except for such rebates and incentives which have been assigned to Your Installation Contractor or Operations Maintenance Contractor;

C  all Your rights, title, interests, and remedies under all agreements, statements and other documentation relating to the Collateralized Goods (including, without limitation, the Home Improvement Agreement, and Operations and Maintenance Agreement); and  all consideration received from the collection, sale or other disposition of any property that constitutes Collateralized Goods, including any payment received from any insurer arising from any loss, damage or destruction of any Collateralized Goods and any other payment received as a result of possessing any Collateralized Goods, or any other proceeds of Collateralized Goods.

You authorize us to file on Your behalf any documentation, including but not limited to a copy of this Agreement, a UCC financing statement and a county fixture filing required to perfect our security interest in the Collateralized Goods. It is possible that a lender making a loan secured by the Residence, including but not limited to a mortgage refinancing of an existing mortgage, will deem the Solar Equipment to be part of the Residence and will object to our interest in the Solar Equipment taking priority over its interest in the Residence. Upon request, we will confirm to any mortgage lender that our lien is limited to the Solar Equipment and does not extend to any part of the Residence. Alternatively, upon request, we may agree to lift our county fixture filing, if any, on the Solar Equipment for a limited period for a cost of $250 or more depending on costs incurred and provided we will be able to refile upon closing of the mortgage refinancing.

Solar Mosaic LLC | www.joinmosaic.com |601 12th Street, Suite 325, Oakland, CA 94607 Page 8 855.746.7849 | [email redacted] | CA Finance Lenders License 6054631 Version Mar. 2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

8. INDEMNIFICATION. You agree to indemnify, defend and hold harmless us and our affiliates against any loss, liability, or damage that arises out of or relates to the transactions contemplated by this Agreement.

9. DEFAULT. You will be in default under this Agreement if: a. You fail to make any payment under this Agreement within fifteen (15) days of the date such payment is due; b. You fail to perform any of Your obligations under this Agreement and You fail to cure such failure to perform to our reasonable satisfaction within thirty (30) days after receiving notice from us of Your failure to perform; c. You terminate the Home Improvement Agreement without our prior written consent; d. You remove, modify, sell or otherwise transfer the Collateral without our prior written approval; e. any representation made by You in, or in connection with, Your loan application or this Agreement is false in any material respect when made; f. any of the following occurs (each a “Bankruptcy Event”): (1) You make an application for the appointment of a receiver, trustee or custodian or a receiver, trustee or custodian is appointed for You or a majority of Your assets; (2) You initiate or consent to any legal proceedings under the Bankruptcy Code, or equivalent law providing for the relief of debtors; (3) You make an assignment for the benefit of creditors; or (4) You have a petition in bankruptcy or similar relief of debtors filed against You, which is not withdrawn or discharged within thirty (30) days of being filed.

10. REMEDIES. Our remedies if You default on this Agreement include the following (to the fullest extent permitted by law): a. General. In the event that You are in default under this Agreement, we may:

W (1) declare our loan to You immediately due and payable, except that Your loan will become immediately due and payable to us under a Bankruptcy Event, regardless of whether or not we take any action; (2) provide a report to the credit bureaus regarding Your payment history and status of default; As required by law, You

IE are hereby notified that a negative report reflecting on Your credit record may be submitted to a credit reporting agency if You fail to fulfill the terms of this Agreement. Late payments, missed payments or other defaults on this Agreement may be reflected in Your credit report. (3) foreclose on the Collateral (and exercise any other rights with respect to the Collateral that we have under this

V Agreement or applicable law, including entering upon Your property and disabling the Solar Equipment and/or any monitoring services provided for such Solar Equipment); and/or (4) pursue any other remedies available to us under applicable law, including those of a secured creditor as permitted by applicable law.

Y b. Loan Acceleration. If Your loan is immediately due and payable, You must promptly pay in full the unpaid principal amount of the loan, all accrued interest, and any other amounts and fees payable under this Agreement. c. Taking Possession. If we choose to foreclose on the Collateral, we may, among other things, take possession of the

P Collateral and then sell, lease or otherwise dispose of this property. d. Cost Reimbursement; Application of Proceeds. Unless otherwise prohibited by state law, You are to promptly reimburse us, with interest, for all costs and expenses incurred in exercising our remedies related to this Agreement, including reasonable attorneys’ fees, the cost of collection after default, the costs we incur in stabilizing and restoring Your roof

O if we take possession of the Solar Equipment, the cost of disabling the Solar Equipment and subsequent reactivation in cases of delinquency, and the costs we incur in selling or otherwise disposing of the Collateral. If we choose to foreclose on the Collateral, we will apply any cash proceeds in the order of priority set forth in Section 3(b) of this

C Agreement and then to You or as a court may otherwise direct. e. Deficiency Judgment. To the fullest extent permitted by law, regardless of whether or not we foreclose on the Collateral, we may require that You pay any amounts payable by You under this Agreement less any proceeds that we realize from our exercise of our remedies under this Agreement.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ARE PERSONALLY LIABLE FOR ALL AMOUNTS PAYABLE UNDER THIS AGREEMENT. WE ARE NOT REQUIRED TO FORECLOSE ON THE COLLATERAL BEFORE INITIATING PROCEEDINGS AGAINST YOU AND YOUR ASSETS.

Our rights under this Agreement are cumulative and we may exercise these rights at any time if You default. In the event that we exercise any of our rights or remedies under this Agreement, You will continue to be in default until such time that You pay to us all amounts due and payable to us and You have cured any and all defaults. OUR FAILURE TO TAKE ANY ACTION OR DELAY TAKING ANY ACTION RELATED TO YOUR DEFAULT, OR SIMILAR OR UNRELATED DEFAULT, DOES NOT WAIVE, OR IMPLY A WAIVER OF ANY OF OUR RIGHTS UNDER THIS AGREEMENT.

11. TERMINATION. We may terminate this Agreement (i) during any period in which a Force Majeure Event prevents, limits or otherwise impairs our ability to perform our obligations under this Agreement, (ii) if the first loan disbursement does not occur within one hundred eighty (180) days of the date You first received credit approval by us to enter into this Agreement and if You no longer satisfy the minimum credit requirements we used to approve Your credit application for Your loan at that time, (iii) if the final loan disbursement does not occur within one hundred and eighty (180) days of Your Loan Start

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Date, (iv) if You are approved for a loan but fail to provide additional information and/or documentation requested in relation to Your loan application; (v) if any representation made by You in, or in connection with, Your loan application or this Agreement is false in any material respect when made (inclusive of providing any falsified or forged documentation); or (vi) if Your Installation Contractor is no longer an approved contractor on Mosaic’s lending platform. No delay in our exercise of the foregoing termination rights shall constitute a waiver of our continuing rights to terminate the Agreement. You authorize us to obtain Your credit report to confirm that You continue to satisfy the minimum credit requirements. In addition, this Agreement (a) may be terminated, prior to our first disbursement of the loan proceeds, by You, upon providing at least ten (10) days’ advance written notice to us (which notice, for the avoidance of doubt, may be sent more than three (3) business days following the Effective Date of this Agreement) and (b) may be terminated if the first loan disbursement is not made within one hundred eighty (180) days of the Effective Date. If this Agreement is terminated for any of the reasons mentioned in this Section, the termination will not, in and of itself, trigger an event of default. This Agreement will terminate after You have paid in full all amounts payable by You under this Agreement. The terms of this Agreement that would, by their express nature, survive the termination of this Agreement (including the provisions under “Additional Obligations and Representations,” “Indemnification,” “Governing Law, Arbitration and Miscellaneous,” “Notices and Other Information,” “Limitation of Liability” and “Termination”) will survive and be enforceable under this Agreement. Upon termination of this Agreement, our security interest in the Collateral will terminate.

12. NOTICES AND OTHER INFORMATION. You consent to receipt through electronic mail to the email address set forth by You on the Summary Page (“Designated Email”) of all notices, records, disclosures and other information related to this Agreement (“Electronic Records”). We may in our discretion deliver in paper form to Your last postal service mailing address

W of record certain records. You agree that You have or will have access at all times to capabilities that support the requirements in this Section. You must advise us immediately of any changes or updates to, inactivity of or operational

IE problems with Your Designated Email. All provisions of any Electronic Records are binding on You just as if they were delivered in paper to one of the addresses listed on the Summary Page, which can be updated by providing written notice to the email address of record for the other party.

V As described when You provided Your phone number in the credit application, we may contact You at any phone number You provide. When You give us Your mobile phone number, we have Your consent to contact You at that number about Your loan. Your consent allows us to use text messaging, automatic dialing technology and artificial or prerecorded voice messages for informational and loan service calls, but not for sales or telemarketing calls. It may include contact from companies working on our behalf to service Your loan. Message and data rates may apply. You may contact us at any time

Y to change these preferences.

P 13. ASSIGNMENT. You may not assign or transfer Your rights or obligations under this Agreement without our prior written consent. If You are selling Your home, with our prior written consent, You may request a transfer the loan obligations to the potential new home owner if: (a) the potential new homeowner meets our credit and underwriting criteria in place for loan transfers at that time by notifying us in writing at least thirty (30) days in advance; (b) the warranties and operations and

O maintenance service obligations (if any) pertaining to the Purchased Goods are transferred to the potential new home owner; and (c) You pay a fee equal to $250. Mosaic reserves the right to not allow assignment or transfer of the loan. We may assign or transfer all or a portion of this Agreement, including but not limited to ownership of the loan and loan servicing,

C and the related documents to a third party or affiliate without prior notice to You. YOU HEREBY AUTHORIZE US TO PROVIDE TO A THIRD PARTY OR AFFILIATE ANY INFORMATION THAT THEY MAY REQUEST IN CONSIDERING OR IMPLEMENTING A PURCHASE OF OUR RIGHTS UNDER THIS AGREEMENT.

14. LIMITATION OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY TO YOU UNDER THIS AGREEMENT, IF ANY, SHALL BE LIMITED TO DIRECT, ACTUAL DAMAGES ONLY. YOU AGREE THAT IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR INDIRECT DAMAGES.

15. GOVERNING LAW, ARBITRATION AND MISCELLANEOUS.

NOTICE: ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.

Except for the Arbitration agreement below, this Agreement shall be governed by federal law and, to the extent state law applies, the substantive laws of the state where the Residence is located. If any provision of this Agreement cannot be enforced, the rest of this Agreement will stay in effect. No amendment of this Agreement will be valid unless in writing and signed by both Lender and You (the Loan Closing Certificate shall not be deemed an amendment of this Agreement and is

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fully incorporated into this Agreement). This Agreement represents the entire agreement between the Parties regarding Your loan. Our rights under this Agreement shall inure to the benefit of our successors and assigns, and Your obligations under this Agreement shall be binding upon Your heirs, personal representatives and permitted assigns.

If the residence is located in California, then the loan is made pursuant to the California Finance Lenders Law, Division 9 (commencing with Section 22000) of the Financial Code. FOR INFORMATION CONTACT THE DEPARTMENT OF FINANCIAL PROTECTION AND INNOVATION, STATE OF CALIFORNIA. 16. ARBITRATION AGREEMENT

PLEASE READ THE FOLLOWING ARBITRATION TERMS CAREFULLY AS THEY WILL HAVE A SUBSTANTIAL IMPACT ON HOW LEGAL CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. If either You or we elect to arbitrate a Claim rather than have a court (a judge or a jury) decide the Claim, it will be resolved by individual (not class or class-wide) binding arbitration in accordance with the terms specified in this Arbitration Agreement.

YOU HAVE THE RIGHT TO REJECT (NOT BE BOUND BY) THIS ARBITRATION AGREEMENT AS DESCRIBED BELOW. If You do not reject this Arbitration Agreement and a Claim is arbitrated, neither You nor we will have the

W right to: (1) have a court or a jury decide the Claim; (2) engage in information-gathering (discovery) to the same extent as in court; (3) participate in a class action, private attorney general or other representative action in court

IE or in arbitration; or (4) join or consolidate a Claim with claims of any other person. The right to appeal is more limited in arbitration than in court and other rights in court may be unavailable or limited in arbitration.

Special Definitions. Some words have special definitions just for purposes of this Arbitration Agreement. The terms “we,”

V “us” and “our,” in addition to the meanings set forth at the beginning of this Loan Agreement, also refer to Solar Mosaic LLC, its assignees, and their employees, officers, directors, parents, controlling persons, subsidiaries, affiliates, successors and assigns. “We,” “us” and “our” also apply to third parties if You assert a Claim against such third parties in connection with a Claim You assert against us.

PY Definition of “Claim.” A “Claim” is any claim, dispute or controversy between You and us, whether preexisting, present or future, which arises out of or relates to the Loan Agreement, any prior agreement You have had with us, the events leading up to Your loan (for example, any disclosures, advertisements, promotions or oral or written statements made by us), any product or service provided by us or third parties in connection with Your loan, any transaction conducted with us, the collection of amounts You owe us and the manner of collection or the relationship between You and us.

O The term “Claim” has the broadest possible meaning. It includes initial claims, counterclaims, cross-claims, third-party claims and federal, state, local and administrative claims and claims which arose before the effective date of this Arbitration

C Agreement. It also includes disputes based upon contract, tort, consumer rights, fraud and other intentional torts, constitution, statute, regulation, ordinance, common law and equity and claims for money damages and injunctive or declaratory relief.

However, the term “Claim” does not include:

a. any dispute or controversy about the validity, enforceability, coverage or scope of this Arbitration Agreement or any part thereof (including, without limitation, the Class Action Waiver set forth below and/or this sentence); all such disputes or controversies are for a court and not an arbitrator to decide. But any dispute or controversy that concerns the validity or enforceability of the Loan Agreement as a whole is for the arbitrator, not a court, to decide.

b. any individual action brought by You or us in small claims court or a state’s equivalent court, unless such action is transferred, removed or appealed to a different court;

c. the exercising of any self-help or non-judicial remedies by You or us;

d. any individual action in court by one party that is limited to preventing the other party from using a self-help or non- judicial remedy and that does not involve a request for damages or monetary relief of any kind; and

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e. our right to exercise the lawful remedies of a secured creditor under applicable law, including, but not limited to, repossession, foreclosure, and set off.

The institution and/or maintenance of any right, action or litigation specified above will not waive the right of either of the parties to compel arbitration regarding any other dispute subject to arbitration pursuant to this Arbitration Agreement.

Federal Arbitration Act. The parties agree and acknowledge that the Loan Agreement evidences a transaction involving interstate commerce and, therefore, the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. (“FAA”) shall govern the interpretation and enforcement of this Arbitration Agreement and proceedings pursuant thereto. To the extent state law is applicable under the FAA, the Residence state law will apply.

Class Action Waiver. Notwithstanding any other provision of the Loan Agreement, if either You or we elect to arbitrate a Claim, neither You nor we will have the right: (a) to participate in a class action, private attorney general action or other representative action in court or in arbitration, either as a class representative or class member; or (b) to join or consolidate Claims with claims of any other persons. No arbitrator shall have authority to conduct any arbitration in violation of this provision or to issue any relief that applies to any person or entity other than You and/or us individually.

W The parties acknowledge that the Class Action Waiver is material and essential to the arbitration of any disputes between them and is non-severable from this Arbitration Agreement. If the Class Action Waiver is limited, voided or found unenforceable, then the parties’ Arbitration Agreement (except for this sentence) shall be null and void

IE with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action Waiver. The parties acknowledge and agree that under no circumstances will a class action be arbitrated.

V Arbitration Procedures.

a. Electing arbitration. If You or we elect to arbitrate a Claim rather than have a court (a judge or a jury) decide the Claim, the party electing arbitration must notify the other party in writing. This notice can be given after the beginning of a

Y lawsuit and can be given in papers filed in the lawsuit (for example, a motion by the defendant to compel arbitration of claims asserted by the plaintiff in a lawsuit filed in court). Otherwise, Your notice must be sent to 601 12th Street, Suite 325, Oakland, CA 94607, Attn: Legal Department, and our notice must be sent to the most recent address for You in our files. Any

P arbitration hearing that You attend will take place in a venue reasonably convenient to where You reside unless You and we agree otherwise.

O You can choose the one of the arbitration administrators listed below in Your written notice electing to arbitrate, or by giving us written notice of Your selection within 20 days after You notify us of Your election to arbitrate. If You do not do so, we will select the administrator.

C If a party files a lawsuit in court asserting Claim(s) that are subject to arbitration and the other party files a motion to compel arbitration with the court which is granted, it will be the responsibility of the party asserting the Claim(s) to select an arbitration administrator pursuant to the paragraph below and start the arbitration proceeding in accordance with the administrator’s rules and procedures.

b. Arbitration administrators and rules. The arbitration administrator will be either:

American Arbitration JAMS Association (“AAA”) 1920 Main Street 1633 Broadway, 10th Floor Suite 300 New York, NY 10019 or Irvine, CA 92614 www.adr.org www.jamsadr.com 1-800-778-7879 1-800-352-5267

You may contact these organizations directly if You have any questions about the way they conduct arbitrations or want to obtain a copy of their rules and forms (which are also available on their websites). However, if the AAA and JAMS are unable or unwilling to serve as administrator, the parties may agree upon another administrator or, if they are unable to

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agree, a court shall select the administrator or arbitrator. No company may serve as administrator, without the consent of all parties, if it adopts or has in place any formal or informal policy that is inconsistent with and purports to override the terms of the Class Action Waiver in this Arbitration Agreement.

In the event of a conflict between the provisions of this Arbitration Agreement, on the one hand, and any applicable rules of the AAA or JAMS or other administrator used or any other terms of the Loan Agreement, on the other hand, the provisions of this Arbitration Agreement shall control.

c. The arbitrator. A single arbitrator will be appointed by the administrator and must be a practicing attorney with ten or more years of experience or a retired judge.

d. What law the arbitrator will apply. The arbitrator will not be bound by judicial rules of procedure and evidence that would apply in a court, nor by state or local laws that relate to arbitration proceedings. The arbitrator will apply the same statutes of limitation and privileges that a court would apply if the matter were pending in court.

In determining liability or awarding damages or other relief, the arbitrator will follow the applicable substantive law, consistent with the FAA, that would apply if the matter had been brought in court. The arbitrator may award any damages or other relief or remedies that would apply under applicable law to an individual action brought in court, including, without limitation,

W punitive damages (which shall be governed by the constitutional standards employed by the courts) and injunctive, equitable and declaratory relief (but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim).

IE The arbitrator will have the authority to award fees and costs of attorneys, witnesses and experts to the extent permitted by the Loan Agreement, the administrator’s rules or applicable law. However, with respect to Claim(s) asserted by You in an

V individual arbitration, we will pay Your reasonable attorney, witness and expert fees and costs if and to the extent You prevail, if applicable law requires us to or if we must bear such fees and costs in order for this Arbitration Agreement to be enforced.

Y e. Arbitration costs. At Your written request, we will pay all filing, hearing and/or other fees charged by the administrator and arbitrator to You for Claim(s) asserted by You in an individual arbitration after You have paid an amount equivalent to the fee, if any, for filing such Claim(s) in state or federal court (whichever is less) in the judicial district in which

P You reside. (If You have already paid a filing fee for asserting the Claim(s) in court, You will not be required to pay that amount again). In addition, the administrator may have rules or procedures whereby You may be responsible for a different amount and can seek a waiver of fees charged to You by the administrator and arbitrator. We will always pay any fees or

O expenses that we are required to pay by law or the administrator’s rules or that we are required to pay for this Arbitration Agreement to be enforced.

C f. The arbitrator’s decision. At the timely request of either party, the arbitrator shall write a brief explanation of the grounds for the decision. A judgment on the arbitrator’s decision (the “award”) may be entered by any court having jurisdiction.

Severability and Survival. If any part of this Arbitration Agreement, other than the Class Action Waiver, is deemed or found to be unenforceable for any reason, the remainder shall be enforceable. This Arbitration Agreement shall survive repayment of Your loan, the termination of Your Loan Agreement and the termination of any relationship between us. It will also survive any bankruptcy to the extent consistent with applicable bankruptcy law.

Effect of Arbitration Award; Appeal. The arbitrator's award shall be final and binding on all parties, except for any right of appeal provided by the FAA.

Right to Reject Arbitration Agreement. You may reject this Arbitration Agreement, and therefore not be subject to being required to resolve any claim, dispute or controversy by arbitration, by sending us a Written Rejection Notice so that we receive it within forty-five (45) days after the Effective Date stated in this Loan Agreement. In order for a Written Rejection Notice to be valid and effective, it must: (a) state that You (or both or all of You, if more than one) wish to reject the Arbitration Agreement; (b) state Your name, address and account number; (c) be signed by You and any other person who is rejecting the Arbitration Agreement; and (d) be sent by certified mail, return receipt requested, to Legal Department, 601 12th Street,

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Suite 325, Oakland, CA 94607, Attn: Arbitration Rejection. Upon receipt of this notice, we will reimburse You for the standard cost of a certified letter. These are the only procedures You can use to reject the Arbitration Agreement.

Rejection of this Arbitration Agreement will not affect any remaining terms of the Loan Agreement and will not result in any adverse consequence to You or Your loan. This Arbitration Agreement will apply to You and us and to Your loan as of the date of Your Loan Agreement unless You reject it by providing proper and timely notice as stated above.

17. WAIVER OF TRIAL BY JURY. IF A DISPUTE IS RESOLVED IN COURT RATHER THAN ARBITRATION, YOU KNOWINGLY, VOLUNTARILY AND IRREVOCABLY WAIVE ANY RIGHT YOU HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING BY US AGAINST YOU OR BY YOU AGAINST US INVOLVING THIS LOAN AGREEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW. IF ANY PROVISION OF THIS SECTION 17 CANNOT BE ENFORCED, THE REST OF THIS AGREEMENT WILL STAY IN EFFECT.

Arbitration Agreement Accepted and agreed to by:

BORROWER

____________________________

CO-BORROWER:

IE W V ____________________________

PY C O

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NOTICE OF CANCELLATION 5/11/2022 ____________________ (Enter date of transaction)

You may CANCEL this transaction, without any Penalty or Obligation, within THREE BUSINESS DAYS from the above date.

If You cancel, any property traded in, any payments made by You under the contract or sale, and any negotiable instrument executed by You will be returned within TEN BUSINESS DAYS following receipt by the seller of Your cancellation notice, and any security interest arising out of the transaction will be canceled.

W If You cancel, You must make available to the seller at Your residence, in substantially as good condition as when received, any goods delivered to You under this contract or sale, or You may, if You wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.

I E If You do make the goods available to the seller and the seller does not pick them up within 20 days of the date of Your Notice of Cancellation, You may retain or dispose of the goods without any further obligation. If You fail to

V make the goods available to the seller, or if You agree to return the goods to the seller and fail to do so, then You remain liable for performance of all obligations under the contract.

P Y C O To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice, or any other written notice, or send a telegram to Solar Mosaic LLC, Attn.: Loan Department, 601 12th 05/16/2022 Street, Suite 325, Oakland, California 94607 NOT LATER THAN MIDNIGHT OF __________.

I HEREBY CANCEL THIS TRANSACTION.

________________________ (Date)

________________________ (Buyer's Signature)

Version 3.17.2022 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 25A7355F-9019-461F-AB94-A5FB4860483B THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net Solar Mosaic LLC | www.joinmosaic.com 601 12th Street, Suite 325, Oakland, CA 94607 [email redacted] | 855.746.7849 CA Finance Lenders License 6054631 Loan Agreement Number: __________________ AZ

I E W Y V OP C

NOTICE OF CANCELLATION 5/11/2022 ____________________ (Enter date of transaction)

You may CANCEL this transaction, without any Penalty or Obligation, within THREE BUSINESS DAYS from the above date.

If You cancel, You must make available to the seller at Your residence, in substantially as good condition as when received, any goods delivered to You under this contract or sale, or You may, if You wish, comply with the instructions of the seller regarding the return shipment of the goods at the sellers expense and risk.

remain liable for performance of all obligations under the contract.

I E W If You do make the goods available to the seller and the seller does not pick them up within 20 days of the date of Your Notice of Cancellation, You may retain or dispose of the goods without any further obligation. If You fail to make the goods available to the seller, or if You agree to return the goods to the seller and fail to do so, then You

Y V OP C To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice, or any other written notice, or send a telegram to Solar Mosaic LLC, Attn.: Loan Department, 601 12th Street, Suite 325, Oakland, California 94607 NOT LATER THAN MIDNIGHT OF __________.

I HEREBY CANCEL THIS TRANSACTION.

________________________ 05/16/2022

(Date)

________________________ (Co-Buyer's Signature)

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Solar Mosaic LLC | www.joinmosaic.com 601 12th Street, Suite 325, Oakland, CA 94607 [email redacted] | 855.746.7849 CA Finance Lenders License 6054631 Loan Agreement Number: __________________

I E W Y V OP C DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 9DE46F57-22F5-4D94-8822-5A143ED00178 THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

Solar Mosaic LLC | www.joinmosaic.com

Authorization for Direct Payment via ACH

I authorize (“Authorization”) Solar Mosaic LLC and its assignees and loan servicers (together “Mosaic,” “we,” or “us”) to electronically debit (also known as “ACH debits”) my account designated below, or any additional accounts I designate to Mosaic in the future.

The amount debited will be the monthly payment owed on my Loan Agreement (or any modified amounts we may later agree to or as set forth in the Loan Agreement). I also authorize Mosaic to automatically debit any of the following payment(s): (i) any prepayments or other payments I schedule through the Mosaic website, or otherwise authorize (verbally or in writing); or (ii) the amount of any late charges or NSF fees due under my Loan Agreement from time to time.

W IMPORTANT: I acknowledge that I entered into a Loan Agreement that automatically re-amortizes eighteen (18)

IE months after the Loan Start Date identified in the final Loan Closing Certificate I received. While I am not required to make any prepayment under the Loan Agreement, if I choose to do so, any prepayments made on or before the 18th month following the Loan Start Date will be calculated as part of the re-amortization that occurs on the

V 18th month.

The payment amount debited from the designated account will be the monthly payment identified in my Loan

Y Closing Certificate as my loan payment. If the amount debited will vary from this amount, Mosaic will provide notice at least ten (10) days before the scheduled date of the debit. The payment will be debited monthly on or after the dates set forth in my Loan Closing Certificate until this Authorization is revoked.

OP By signing below, I authorize Mosaic to electronically debit account (and, if necessary, electronically credit my account to correct erroneous debits). Mosaic may also re-submit electronic debits that are not honored up to two additional times, and I may be liable to the Depository for resulting charges if I do not have sufficient funds in the account at the time of re-submission. The account information is as follows:

C Loan Number: 446251

Account Holder’s Name(s): Thu Thi Watkins

[account number redacted]

ABA [account number redacted] Pima Federal Credit Union Bank/Savings Association/Credit Union Name (“Depository”):

Account type: X Checking Savings*

*Transfers from Savings Accounts and Money Market Deposit Accounts are limited. If an automatic debit exceeds my limit it may be declined by the Depository or I may be charged a fee by the Depository.

I promise that I am authorized to agree to ACH debits from the account at the Depository described above and I am not required to obtain the agreement or consent of any other person who owns or has a claim to funds in that account (and that I have obtained all required agreements and consents from other persons who own or have a claim to funds in that account). I also acknowledge that this account is a non-business account. If I inadvertently

November 2019 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 9DE46F57-22F5-4D94-8822-5A143ED00178 THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

transpose a digit or make a similar error in providing Mosaic with information about the account, I authorize Mosaic to correct the error after verifying the information with me. I understand that if my account at the Depository does not have enough available collected funds to cover the scheduled debit, the Depository may charge me overdraft or other fees, and I may owe Mosaic an NSF and/or late fee.

I acknowledge that this Authorization will remain in full force and effect until I notify Mosaic that I wish to revoke this Authorization. I acknowledge that I can revoke this Authorization or any payment(s) under this Authorization by contacting Mosaic at [email redacted] (or any subsequent email address or point of contact Mosaic provides) and this cancellation will be effective within three (3) business days after receipt. I may also cancel this Authorization by giving the Depository notice of termination or by stopping payment of any scheduled debit at least three (3) business days before the scheduled date of the next debit. I may obtain additional information about the Depository’s preauthorized ACH debit stop payment requirements. I may authorize direct payments from a new account by contacting Mosaic at [email redacted] (or any subsequent email address or point of contact Mosaic provides) at least three (3) business days prior to my payment due date. Such new account will replace the account designated in this Authorization and will be subject to these terms and conditions.

IE W I understand that if I terminate this Authorization or stop payment of any scheduled debit(s), I will still be required to make the monthly payments due under the Loan Agreement.

V I further understand that my Loan Agreement offers a 0.25% rate reduction on loans that are paid under this Authorization. If I terminate this Authorization, my interest rate will increase by 0.25%. An increase will take the form of higher payment amounts. If I switch from check to ACH payments by consenting to this Authorization, it

Y may take one billing cycle for the interest rate reduction to take effect.

P BY SIGNING BELOW, I AGREE AND UNDERSTAND THAT I AM AUTHORIZING MOSAIC TO DEBIT AND CREDIT MY ACCOUNT AT THE DEPOSITORY AS DESCRIBED IN THIS AUTHORIZATION. I ALSO AGREE THAT I HAVE RECEIVED A COPY OF THIS AUTHORIZATION FOR MY RECORDS.

Name:

Date:

Signature:

C O Thu Watkins

5/11/2022

November 2019 DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 48B0C613-6D4E-4B33-B2AD-E413C2D3A0AC THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net Solar Mosaic LLC | www.joinmosaic.com 601 12th Street, Suite 325, Oakland, CA 94607 [email redacted] | 855.746.7849 CA Finance Lenders License 6054631

rev. Nov. 2021

WHAT DOES SOLAR MOSAIC LLC (“MOSAIC”) DO FACTS WITH YOUR PERSONAL INFORMATION?

Financial companies choose how they share your personal information. Federal law gives Why? consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:  Social Security number and income  account balances and payment history

W  credit history and credit scores When you are no longer our customer, we continue to share your information as described in this

IE notice.

All financial companies need to share customers’ personal information to run their How? everyday business. In the section below, we list the reasons financial companies can share their

V customers’ personal information; the reasons Mosaic chooses to share; and whether you can limit this sharing.

Y Reasons we can share your personal information Does Mosaic share? Can you limit this sharing?

For our everyday business purposes—such as to Yes No

P process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

O For our marketing purposes— to offer our products and services to you

C For joint marketing with other financial companies

For our affiliates’ everyday business purposes— information about your transactions and experiences Yes

Yes

Yes No

For our affiliates’ everyday business purposes— No We don’t share information about your creditworthiness

For non-affiliates to market to you No We don’t share

Questions? Call toll-free (855) 746-7849 or go to www.joinmosaic.com DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 48B0C613-6D4E-4B33-B2AD-E413C2D3A0AC THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

PAGE 2

What we do How does Mosaic To protect your personal information from unauthorized access protect my personal information? and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also restrict access to your personal information to those employees who need to know this information to perform their job duties.

How does Mosaic collect my personal We collect your personal information, for example, when you information?  give us your income information  provide employment information  provide account information  show your driver’s license or government issued ID

We also collect your personal information from others, such as credit

W bureaus, affiliates, or other companies.

Federal law gives you the right to limit only

IE Why can’t I limit all sharing?  sharing for affiliates’ everyday business purposes—information about your creditworthiness  affiliates from using your information to market to you

V  sharing for non-affiliates to market to you State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

Affiliates

PY Companies related by common ownership or control. They can be financial and nonfinancial companies.

O  Our affiliates include companies with a Mosaic or Modern Home name.

C Non-affiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

 Mosaic does not share with nonaffiliates so they can market to you.

Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

 Mosaic does not jointly market with other nonaffiliated financial companies. DocuSign Envelope ID: C7C1973A-E2FE-4E0E-991A-45686038D6BC 48B0C613-6D4E-4B33-B2AD-E413C2D3A0AC THIS IS A COPY The Authoritative Copy of this record is held at na2.docusign.net

Solar Mosaic LLC | www.joinmosaic.com 601 12th Street, Suite 325, Oakland, CA 94607 [email redacted] | 855.746.7849 CA Finance Lenders License 6054631 rev. Nov. 2021

Other Important Information For Vermont Customers:  We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures.  Additional information concerning our privacy policies can be found at https://joinmosaic.com/privacy-policy or call (855) 746-7849.

IE W Y V OP C Received 1/05/2024 ROC Legal

1/5/2024

Registrar of Contractors - State of Arizona Re: Case Number: 2023 -11277

Written Answer to Citation and Complaint

Dear Registrar of Contractors,

We, Big Star Builders, hereby submit this written answer in response to the citation and complaint lodged against us by Lucie Leon (the "Complainant"). The complaint alleges abandonment and poor work regarding the installation and connection of a solar system, in addition to specific grievances related to our services as a solar company, as detailed in the complaint provided.

First and foremost, we acknowledge our commitment to addressing customer concerns and ensuring the completion of projects in adherence to industry standards and contractual obligations. It is imperative to outline the comprehensive nature of our services rendered to Ms. Lucie Leon, comprising the installation of a solar system, a new roof, and an AC unit, with licensed contractors overseeing the respective areas of expertise.

Regarding the roofing aspect of the project, we have successfully completed the roofing work in accordance with professional standards. To validate the quality of their work, we will be submitting photographic evidence demonstrating the satisfactory completion of the roofing project for your review and consideration.

Similarly, the installation of the AC unit was carried out by licensed contractors and was successfully installed and completed to the clients standards.

As for the solar system installation, while the physical installation has been accomplished within the agreed-upon time frame, our ability to finalize the connection to the home electrical system has been impeded due to crucial issues related to the client's home electrical setup, a violation of building code and Tucson Electric Power (TEP) regulations.

On December 13th, 2023, we communicated with Ms. Leon via email, explicitly outlining the reasons for the delay in connecting the solar equipment to her home electrical system. We provided two viable options for moving forward:

1. Offered a change order quote of $7100 to bring the client's home electrical system up to code, as this additional work is outside the scope of the initial contract. We will include the relevant section of the home improvement contract that addresses change orders for your reference. 2. Provided the homeowner with the alternative option of engaging their own local electrician to rectify the electrical system's non-compliance with building code requirements, as this falls outside our contract scope.

The following is the necessary requirements:

1. **Relocating the Main Panel:** To comply with necessary regulations with the utility company and City of Tuscon, we encountered a requirement to relocate the main panel outside the property. This involves abandoning the existing main panel and installing a new one to the right of the solar meter. However, this required alterations to the structure, including canceling and filling a window to create adequate wall space for the new panel.

2. **Trenching and Infrastructure Adjustments:** In addition to the panel relocation, significant infrastructure adjustments are necessary. We would have to saw-cut concrete in the backyard to trench approximately 60 feet to reach the TEP (Tucson Electric Power) pedestal. This extensive trenching process would be essential to accommodate the relocation of circuits to the new panel location, spanning approximately 25 feet.

These unforeseen structural modifications and infrastructure adjustments added substantial complexity and cost to the project, contributing to the delay in reaching the current stage of completion. These items are outside the scope of work of the contract, and our expertise as the homes existing electrical system is not currently up to code to connect and complete a solar installation.

We have acted in good faith by offering solutions to overcome the impediments preventing the finalization of the solar system connection. The delay has been an outcome of unforeseen challenges beyond our direct control, involving compliance issues with the property's electrical setup.

Moreover, it's crucial to note that while we empathize with the challenges the homeowner has faced regarding increased monthly payments, we respectfully contend that the responsibility for these delays and subsequent financial burdens does not rest with Big Star Builders. The impediment in completing the solar system connection stems directly from the existing home electrical system's non-compliance with the requisite building code standards and TEP regulations. As such, any accrued expenses resulting from these delays should not be borne by our company, as we have diligently attempted to address the issue by providing clear options for rectifying the electrical system's non-compliance. We firmly believe that the homeowner's decision not to rectify their home's electrical setup cannot obligate us to reimburse the increased monthly payments caused by this non-compliance, which obstructs our ability to finalize the solar system connection.

Enclosed herewith, please find the photographs of the completed roofing work, substantiating the quality and fulfillment of our contractual obligations in this regard.

We remain committed to resolving this matter swiftly and amicably. We respectfully request this citation and possible suspension be dismissed. Sincerely,

Big Star Builders

T-818-419-3893 www.bigstarbuilders.com Received 1/05/2024 ROC Legal

Page 1 of references - Sections of Contract

Page 1 section 2 of the contract in regards to change orders:

Page 5 section 2 of the contract in regards to change orders:

Page 6 section 7 of the contract in regards to change orders:

Page 1 section 1 of the contract in regards to scope of work:

Page 19 section 1 of the contract in regards to scope of work:

T 818-419-3893 www.bigstarbuilders.com Received 1/05/2024 ROC Legal

Page 2 of references - Images of work in progress, completed work and existing electrical equipment which violates building code

Solar panel array on top of new flat roof

existing service panel and meter which is internal and not up to Conduit for PV wire next to existing electrical code for us to connect solar Solar Edge inverter installed wiring which is not to code equiptment per TEP and AHJ

T 818-419-3893 www.bigstarbuilders.com Received 1/05/2024 ROC Legal

Page 3 of references - Images completed work

New HVAC system installed x3 images

Contractor hired to perform HVAC installation along with ROC number:

Roofing contractor hired to permit the re roof installation of the flat area along with ROC number:

T 818-419-3893 www.bigstarbuilders.com Received 1/05/2024 ROC Legal

Page 4 of references - our communication to the complainant in regards to the additional work in the form of an email

On Wednesday, December 13, 2023 at 06:38:58 PM MST, isaac bigstarbuilders.com <[email redacted]> wrote:

Dear Thu Watkins and Lucie Leon,

I hope this letter finds you well. We appreciate your patience and understanding throughout the process of your solar project. We understand that delays in the completion of the project have been inconvenient, and we would like to offer a comprehensive update on the current status and the reasons behind the delay.

We regret to inform you that the project timeline has extended beyond the initially estimated period due to a series of unforeseen circumstances and additional complexities encountered during the installation phase. Specifically, the challenges faced included:

These unforeseen structural modifications and infrastructure adjustments added substantial complexity and cost to the project, contributing to the delay in reaching the current stage of completion. These items are outside the scope of work of the contract as the homes existing electrical system is not currently up to code to connect and complete a solar installation.

Moving forward, we would like to discuss the available options to proceed with the project. Given the additional work required is beyond the scope of the original contract, we propose the following options:

Option 1: Hire a Local Electrician - A local electrician can be hired to relocate your main service panel from inside to the outside of your property to bring it up to code whilst handling the necessary permits and inspections, leaving a space in the main panel for a solar breaker. (Solar ready panel)

Option 2: Big Star Builders to complete the additional scope of work with vetted partners - From our calculation, a cost estimate of $7,100 to cover the extra work required beyond the initial agreement. We have received multiple quotes from electricians in your area which are priced around the same amount.

We understand the importance of transparency in our communications, especially regarding financial matters. Should you choose Option 2, please note that the additional cost covers "Relocating the Main Panel, Trenching and Infrastructure Adjustments" which is necessary to ensure the project's success and compliance with industry standards.

We value your continued partnership and trust in our services. Our team remains committed to delivering a high-quality solar system that meets your expectations.

Please take your time to review these options, and feel free to reach out to us at 818 578 9292 to discuss any queries or concerns you may have. Your satisfaction is our priority, and we are dedicated to finding the best resolution for you.

Thank you for your understanding and patience throughout this process.

Warm regards,

Isaac Hernandez Operations Manager Big Star Builders

424-363-6400 ext. 405

T 818-419-3893 www.bigstarbuilders.com Received 1/8/24, 9:01 AM State of Arizona Mail - Case No. 2023-11277 - Lucie Leon 1/05/2024 ROC Legal

Answers - AZROC <[email redacted]>

Case No. 2023-11277 - Lucie Leon message

isaac bigstarbuilders.com <[email redacted]> Fri, Jan 5, 2024 at 2:59 PM To: "[email redacted]" <[email redacted]>

Good afternoon,

Attached you will find our written answer to the citation and complaint.

If you need anything else, please let me know.

Thanks,

Isaac

Written answer to citation- Lucie Leon.pdf 6733K

https://mail.google.com/mail/b/AEoRXRSAmea9YT98crcXVPUSQtZmXiNHX0azbVsw_fksRtKA3ruN/u/0/?ik=581c53cf5c&view=pt&search=all&permt… 1/1 Mediation Notice

Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.

The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,

v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.

REQUEST

The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving

intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative

proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely

to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date

_____________________________________ _______________________ Respondent (or representative) Date

of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***

ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.

PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.

FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007

EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.

CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A

PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address

John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony

John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.

Exhibit Exhibit Name

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

I am the (check one):  Complainant  Respondent Docket No.

Print Name Signature Date

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3