2023A-10079-CHC-ROC Notice of Hearing and Packet MAILED

2023A-10079-CHC-ROC · Registrar of Contractors · 2024-04-09

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Jonathan S Perry , Case No. 2023-10079 COMPLAINANT, Docket No. 2023A-10079-CHC-ROC v. NOTICE OF HEARING ON CONTESTED CASE 517 Properties LLC DBA: Applied Minds Architectural Builders License No. ROC 323200,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

May 28, 2024 9:00 AM Jenna Clark Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will

be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors

to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq.

All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122. PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the complaint and citation, which were served on the Respondent on March 8, 2024.

SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s):

Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING

Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents

are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit

additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below. SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law

Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a

disclosure statement on all other parties, and file it with the Office of Administrative Hearings.

A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the

party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The

written agreement must be filed with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The

assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated April 9, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail April 9, 2024 to: Respondent(s) 517 Properties LLC DBA: Applied Minds Architectural Builders 2435 E Libby St Phoenix, AZ 85032 Christopher Goodman Esq 6263 N Scottsdale Rd Ste 320 Scottsdale, AZ 85250

Complainant(s) Jonathan S Perry 6333 N Scottsdale Road #17 Scottsdale, AZ 85250 Maci R. Burke, Esq. 6720 N Scottsdale Rd Scottsdale, AZ 85253 Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Respondent’s Attorney at email address of record with Registrar Complainant at email address on record with the Registrar Complainant’s Attorney at email address of record with Registrar

Case No. 2023-10079 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Received by Investigations 08/29/2023 2023-10079

____________________________________________________________________________

Please See Compliance Items #1-147, Listed Below

Compliance Items for AZ ROC Case #2023-10079

 Added items appear in RED.  Items have been re-ordered within each section.  Document is otherwise as received.

ROC C's # #

16 Front Address Billed for house numbers did not put on 21 Front Concrete Power washer broke expansion joint in driveway, dumpster broke expansion joint, power washed without my permission did half driveway and covered my car in a mess. Front Concrete Left dirt and cement from digging out wall and allowed contractors to dump cement then I was forced to pay to remove. They demoed the old wall and put in new one but did not take away old dirt won’t send me the invoice to see what was included 1 Front Custom iron Front and side gate, rusty, welds not ground, weld splatter, pin holes, gates not self- closing, never told what type of gate they would build and how I wanted it finished 18 Front Custom iron Front door installed cooked and incorrectly 20 Front Custom iron Top and bottom seal on front door poor 6 Front Electric No electric to wall but on bill 10 Front Electric Did not return front electric box that was there before 11 Front Electric Did not seal metal top vertically or horizontally 13 Front Electric Light near front door not on straight 7 Front Framing Trellis used the wrong wood should have used something that would not split and drip, contractor will not share invoice for what wood was purchased 15 Front Gates When putting in gate sparks burned pavers did not put drop cloth 5 Front Paint Stucco wall paint area poor front right 8 Front Paint Paint of trellis poor 9 Front Paint Paint on side of house poor

Compliance Items for AZ ROC Case #2023-10079

12 Front Paint Front door not painted 14 Front Paint Did not put drop cloth, dripped black paint 19 Front Paint Front door and casing not painted even though paid for it 22 Front Paint Billed for removing tape on windows but did a poor job doing it, still there 2 Front Stucco Corner of new wall, stucco not down far enough 3 Front stucco Windows on wall not sealed correctly on the top, stucco should have gone further 4 Front Stucco Stucco splatter on white breeze block no protective paper or plastic put up 17 HVAC HVAC Bought new air conditioners they are a year and a half old at install and scratch and dent, dents pushing on coils, no vibration pads installed N/A Bird deterrents are not filled with sand and they blow over and block the scuppers Entire Home 27 Interior Drywall Paint and drywall spray on wood ceiling throughout home 29 Interior Drywall Drywall was not completed to a level 5 finish and had to be redone. I was asked to pay for repainting? 28 Interior HVAC All steel ceiling registers were never cleaned and have finger prints 23 Interior Paint . 27 Interior Paint Paint and drywall spray on wood ceiling throughout home 30 Interior Paint Was told old white paint would be removed from beams and it takes 10 minutes it was never done 31 Interior Paint Started caulking the ground baseboard around house and then stopped because they said they ran out of caulk 32 Interior Paint Closet edges not caulked in every closet 33 Interior Paint Contractors did not place proper lighting to account for different lighting conditions

Compliance Items for AZ ROC Case #2023-10079

throughout the course of the day and you can see imperfections at different times. Did not have proper tools to line things up straight 25 Interior Stone Paid for entire home's tile and stone to be Sealing sealed by 511 Impregnator it was not sealed 26 Interior Tile Floor tiles not flat and even throughout home grout issues 24 Kitchen Electric GFCI knowingly installed 15amp even though plans called for 20amp N/A Interior Most door casings are installed crooked Garage 36 Garage Carpenter Garage door handle crooked (interior) 37 Garage Carpenter Garage door casing crooked (interior) 39 Garage Carpenter Garage door crooked even though have shims 34 Garage Drywall Painters and drywallers dropped paint and plaster and did not clean 40 Garage Electric Breaker box over loaded 34 Garage Paint Painters and drywallers dropped paint and plaster and did not clean 37 Garage Paint Garage door not sealed on all 6 sides 41 Garage Paint Paint incomplete on casing paint splatter on air return 35 Garage Plumber Did not originally install drain for water softener Laundry Room 42 Laundry Carpenter Laundry door crooked Room 43 Laundry Electric Washer and dryer in wrong positions they Room should be switched because of the doors 43 Laundry Plumber Washer and dryer in wrong positions they Room should be switched because of the doors Kitchen 42 Kitchen Cabinets Crown never installed even though paid for it

Compliance Items for AZ ROC Case #2023-10079

44 Kitchen Cabinets Doors never replaced from damage 47 Kitchen Countertops Counter stained because not sealed properly 48 Kitchen Countertops Counter by stovetop not correctly cut 51 Kitchen Countertops Only used part of 2 slabs and I asked for the rest and they would not provide 52 Kitchen Drywall Ceiling by light fixture near living room still has decencies 49 Kitchen Electric Recessed lights not installed straight 45 Kitchen Final Clean Did not clean the debris from the draws from install 46 Kitchen Final Clean Did not remove plastic from install 43 Kitchen Paint Paint overspray on cabinet 50 Kitchen Paint Paint on shade chain N/A Kitchen Long wall baseboard is warped N/A Kitchen Electric North wall/far right GFCI installed crooked Living Room 56 Living Drywall Drywall spray by cabinets on ceiling near Room front door fireplace side was told it would be removed 52 Living Electric Pendent lights by bar not installed straight Room 57 Living Electric Light switch and outlet not lined up on back Room of water cooler wall 53 Living Masonry Fireplace grout cracked and popped out Room probably needed more than one application but nobody ever mentioned that or did it 54 Living Masonry Gas beauty ring not working properly to turn Room on and off (safety hazard) 55 Living Paint Holes in beam where old fan was were never Room sealed Guest Room 65 Guest Room Carpenter Baseboard in closet not finished 66 Guest Room Carpenter Closet casing cracking inside

Compliance Items for AZ ROC Case #2023-10079

58 Guest Room Countertops Chips on counter were attempted to be polished it did not work and splatter all over shower door 60 Guest Room Drywall Paint and drywall on floor never cleaned up 67 Guest Room Drywall Ceiling over bed still not flat even though they tried to fix 63 Guest Room Electric Why are light switches in this room not flush and can see paint decencies behind 59 Guest Room Mirrors & Shower door popped out and is not hitting glass the glass 61 Guest Room Mirrors & Black mortar on ceiling from fixing the seal glass on edge 60 Guest Room Paint Paint and drywall on floor never cleaned up 62 Guest Room Paint Double casing to enter not sanded on top 64 Guest Room Paint Paint by closet light switch and below to ground does not look correct N/A Guest Room Electric Bathroom - 20 amp GFCI needs to be installed. N/A Guest Room Drywall Drywall repair needed in closet ceiling Hallway 69 Hallway Carpenter Office door casing crooked 71 Hallway Electric Recessed lights crooked 68 Hallway Paint Paint on barndoor hardware 72 Hallway Paint Should have caulked edges of closet top 73 Hallway Paint Barndoor edges 70 Hallway Tile Never finished installing backsplash got mortar and handprints on walls Office 80 Office Cabinets Did not paint edge of cabinet 81 Office Cabinets Did not take off plastic before putting in door handles 76 Office Countertops Never caulked in the counter nor put backsplash nor sealed 85 Office Drywall Ceiling has deficiencies not level 5 even though they fixed

Compliance Items for AZ ROC Case #2023-10079

75 Office Electric Recessed lights crooked 78 Office Electric No vanity light installed 82 Office Electric Light fixture will most likely not be centered in bathroom 79 Office Mirrors & Mortar got on wall from fixing black seal glass near shower 74 Office Paint Door finishing is terrible easily the worst one, door casing is crooked 77 Office Paint Bad paint on casing to enter bathroom 83 Office Tile Grout haze not properly cleaned off floor 84 Office Tile Floor in office area not flat 100 N/A Office Small wall reveal is not straight or 90° from floor to ceiling 101 N/A Office Electric Bathroom - 20 amp GFCI needs to be installed. Master Suite 102 92 Master Cabinets Vanity door not replaced and right door does Suite not soft close 103 90 Master Carpenter Baseboard in atrium Suite 104 93 Master Carpenter Master closet door latch space Suite 105 94 Master Carpenter Door handle crooked or does not go back to Suite flat from master closet gap at latch 106 101 Master Countertops Splatter on cabinet from polishing counter Suite 107 102 Master Countertops Splatter on luggage from polishing counter Suite 108 110 Master Drywall Drywall splatter on beam by entry to Suite bathroom because they forgot to paper 109 86 Master Electric Did not replace broken ceiling fan Suite 110 96 Master Electric Recessed light and wood cut out by sink Suite space between light 111 99 Master Electric Light fixtures off center with faucets Suite

Compliance Items for AZ ROC Case #2023-10079

112 87 Master Fire Did a poor job blending wood filler from Suite sprinklers misplaced fire suppression head 113 89 Master Paint Did not sand or linseed oil trim in atrium Suite 114 91 Master Paint Paint splatter and roller touches to ceiling Suite beams and wood 115 95 Master Paint Paint on ceiling in closet Suite 116 100 Master Paint Roller mark on ceiling in bathroom Suite 117 103 Master Paint Paint under light switch poor Suite 118 108 Master Paint Paint on side casing and tile of master W/C Suite 119 97 Master Plumber Purchased wrong faucet handles and still do Suite not have even after I asked as soon as material came in to go to the place and check 120 98 Master Plumber Water temp in master bathroom does not Suite adjust 121 104 Master Plumber Tub filler not installed straight Suite 122 105 Master Plumber Plumbing for steam generator not correct Suite 123 107 Master Plumber Staining on master shower head because Suite water softener not installed in time 124 88 Master Sauna Sauna not installed being held hostage Suite 125 106 Master Tile Grout cracking in master shower Suite 126 109 Master Tile Tile cutout by shower diverter not cut Suite correctly and see opening 127 111 Master Tile Grout haze not cleaned in wet area and Suite shower 128 N/A Master Shower Steam shower light does not work Suite Side and Back of House

Compliance Items for AZ ROC Case #2023-10079

129 117 Rear Electric Did not reinstall GFCI for pool lights after they took down from the beam even though I mentioned at least 10 times 130 119 Rear Packout Damaged my new teak table when put in storage because they did not wrap it correctly 131 113 Rear Paint Carriage light stucco cracked and poor painting around it 132 114 Rear Paint Not sure why the painters painted back before they were done working then charged me to fix it 133 115 Rear Paint Paint overspray on ceiling because did not paper enough 134 120 Rear Paint Wood beam was stained by rain because they did not seal right away like I asked them to do, the response was it is wood it can get wet. 135 121 Rear Paint Missed spot on side of the pipe when painting no quality control was implemented 136 118 Rear Plumber Did not install gas line to code 137 116 Rear Stucco Stucco splatter on ceiling 138 112 Right Custom iron Gate is terrible splatter, not put in at the right height, I had to pay to have it moved Roof 139 122 Roof Roof Debris fasteners left on SPF roof 140 123 Roof Roof Lattice Fasteners not sealed 141 124 Roof Roof Unfinished wood lattice cover 142 125 Roof Roof Spf ponding 143 126 Roof Roof Scupper not sealed 144 127 Roof Roof SPF / stucco crack 145 128 Roof Roof SPF damage +/-4-inch x 2-inch 146 129 Roof Roof Weather shield box is not secured 147 130 Roof Roof Stucco crack

Complainant: Jonathan S Perry 6333 N Scottsdale Road #17 Scottsdale, AZ 85250

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: 517 Properties LLC DBA: Applied Minds Architectural Builders 2435 E Libby St Phoenix, AZ 85032

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 September 8, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-10079

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for September 26, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Mark Nipp Mark Nipp, Investigator 602 7716740 [email redacted] 1700 W Washington St, Suite 105 Phoenix, AZ 85007

CC: Complainant Respondent

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Complainant: Jonathan S Perry 6333 N Scottsdale Road #17 Scottsdale, AZ 85250

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 Respondent: 517 Properties LLC DBA: Applied Minds Architectural Builders 2435 E Libby St Phoenix, AZ 85032

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 September 11, 2023

Re: Complaint Number 2023-10079

Dear Complainant and Respondent:

Due to a conflict in scheduling of one of the parties, the jobsite inspection scheduled for September 26, 2023 at 9:00 AM has been rescheduled for October 2, 2023 at 9:00 AM.

If either party is unable to attend, the Registrar requires 36-hours advance notice for cancellation or continuance.

Additionally, there were minor corrections made to the compliance items. Those corrected items are highlighted in yellow.

Complainant: Safe access is required to any area to be inspected.

Should you have any questions regarding the above, please contact me.

Sincerely,

Mark Nipp Mark Nipp, Investigator 602 7716740 [email redacted] 1700 W Washington St, Suite 105 Phoenix, AZ 85007

CC: Complainant Respondent

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 Received by Investigations 08/29/2023 2023-10079

Received by Investigations 08/29/2023 2023-10079

____________________________________________________________________________

Please See Compliance Items #1-147, Listed Below

Compliance Items for AZ ROC Case #2023-10079

 Added items appear in RED.  Items have been re-ordered within each section.  Document is otherwise as received.

ROC C's # #

Compliance Items for AZ ROC Case #2023-10079

12 Front Paint Front door not painted 14 Front Paint Did not put drop cloth, dripped black paint 19 Front Paint Front door and casing not painted even though paid for it 22 Front Paint Billed for removing tape on windows but did a poor job doing it, still there 2 Front Stucco Corner of new wall, stucco not down far enough 3 Front stucco Windows on wall not sealed correctly on the top, stucco should have gone further 4 Front Stucco Stucco splatter on white breeze block no protective paper or plastic put up 17 HVAC HVAC Bought new air conditioners they are a year and a half old at install and scratch and dent, dents pushing on coils, no vibration pads installed N/A Bird deterrents are not filled with sand and they blow over and block the scuppers Entire Home 27 Interior Drywall Paint and drywall spray on wood ceiling throughout home 29 Interior Drywall Drywall was not completed to a level 5 finish and had to be redone. I was asked to pay for repainting? 28 Interior HVAC All steel ceiling registers were never cleaned and have finger prints 23 Interior Paint Doors not sanded properly. Doors not sealed on all 6 sides. Nearly all door casings in the entire house are crooked. Edges of doors are not sanded. 27 Interior Paint Paint and drywall spray on wood ceiling throughout home 30 Interior Paint Was told old white paint would be removed from beams and it takes 10 minutes it was never done 31 Interior Paint Started caulking the ground baseboard around house and then stopped because they said they ran out of caulk

Compliance Items for AZ ROC Case #2023-10079

32 Interior Paint Closet edges not caulked in every closet 33 Interior Paint Contractors did not place proper lighting to account for different lighting conditions throughout the course of the day and you can see imperfections at different times. Did not have proper tools to line things up straight 25 Interior Stone Paid for entire home's tile and stone to be Sealing sealed by 511 Impregnator it was not sealed 26 Interior Tile Floor tiles not flat and even throughout home grout issues 24 Kitchen Electric GFCI knowingly installed 15amp even though plans called for 20amp N/A Interior Most door casings are installed crooked Garage 36 Garage Carpenter Garage door handle crooked (interior) 37 Garage Carpenter Garage door casing crooked (interior) 39 Garage Carpenter Garage door crooked even though have shims 34 Garage Drywall Painters and drywallers dropped paint and plaster and did not clean 40 Garage Electric Breaker box over loaded 34 Garage Paint Painters and drywallers dropped paint and plaster and did not clean 37 Garage Paint Garage door not sealed on all 6 sides 41 Garage Paint Paint incomplete on casing paint splatter on air return 35 Garage Plumber Did not originally install drain for water softener Laundry Room 42 Laundry Carpenter Laundry door crooked Room 43 Laundry Electric Washer and dryer in wrong positions they Room should be switched because of the doors 43 Laundry Plumber Washer and dryer in wrong positions they Room should be switched because of the doors

Compliance Items for AZ ROC Case #2023-10079

Kitchen 42 Kitchen Cabinets Crown never installed even though paid for it 44 Kitchen Cabinets Doors never replaced from damage 47 Kitchen Countertops Counter stained because not sealed properly 48 Kitchen Countertops Counter by stovetop not correctly cut 51 Kitchen Countertops Only used part of 2 slabs and I asked for the rest and they would not provide 52 Kitchen Drywall Ceiling by light fixture near living room still has decencies 49 Kitchen Electric Recessed lights not installed straight 45 Kitchen Final Clean Did not clean the debris from the draws from install 46 Kitchen Final Clean Did not remove plastic from install 43 Kitchen Paint Paint overspray on cabinet 50 Kitchen Paint Paint on shade chain N/A Kitchen Long wall baseboard is warped N/A Kitchen Electric North wall/far right GFCI installed crooked. All others are crooked as well. Living Room 56 Living Drywall Drywall spray by cabinets on ceiling near Room front door fireplace side was told it would be removed 52 Living Electric Pendent lights by bar not installed straight Room 57 Living Electric Light switch and outlet not lined up on back Room of water cooler wall 53 Living Masonry Fireplace grout cracked and popped out Room probably needed more than one application but nobody ever mentioned that or did it 54 Living Masonry Gas beauty ring not working properly to turn Room on and off (safety hazard) 55 Living Paint Holes in beam where old fan was were never Room sealed Guest Room

Compliance Items for AZ ROC Case #2023-10079

65 Guest Room Carpenter Baseboard in closet not finished 66 Guest Room Carpenter Closet casing cracking inside 58 Guest Room Countertops Chips on counter were attempted to be polished it did not work and splatter all over shower door 60 Guest Room Drywall Paint and drywall on floor never cleaned up 67 Guest Room Drywall Ceiling over bed still not flat even though they tried to fix 63 Guest Room Electric Why are light switches in this room not flush and can see paint decencies behind 59 Guest Room Mirrors & Shower door popped out and is not hitting glass the glass 61 Guest Room Mirrors & Black mortar on ceiling from fixing the seal glass on edge 60 Guest Room Paint Paint and drywall on floor never cleaned up 62 Guest Room Paint Double casing to enter not sanded on top 64 Guest Room Paint Paint by closet light switch and below to ground does not look correct N/A Guest Room Electric Bathroom - 20 amp GFCI needs to be installed. N/A Guest Room Drywall Drywall repair needed in closet ceiling Hallway 69 Hallway Carpenter Office door casing crooked 71 Hallway Electric Recessed lights crooked 68 Hallway Paint Paint on barndoor hardware 72 Hallway Paint Should have caulked edges of closet top 73 Hallway Paint Barndoor edges 70 Hallway Tile Never finished installing backsplash got mortar and handprints on walls Office 80 Office Cabinets Did not paint edge of cabinet 81 Office Cabinets Did not take off plastic before putting in door handles

Compliance Items for AZ ROC Case #2023-10079

76 Office Countertops Never caulked in the counter nor put backsplash nor sealed 85 Office Drywall Ceiling has deficiencies not level 5 even though they fixed 75 Office Electric Recessed lights crooked 78 Office Electric No vanity light installed 82 Office Electric Light fixture will most likely not be centered in bathroom 79 Office Mirrors & Mortar got on wall from fixing black seal glass near shower 74 Office Paint Door finishing is terrible easily the worst one, door casing is crooked 77 Office Paint Bad paint on casing to enter bathroom 83 Office Tile Grout haze not properly cleaned off floor 84 Office Tile Floor in office area not flat 100 N/A Office Small wall reveal is not straight or 90° from floor to ceiling 101 N/A Office Electric Bathroom - 20 amp GFCI needs to be installed. Master Suite 102 92 Master Cabinets Vanity door not replaced and right door does Suite not soft close 103 90 Master Carpenter Baseboard in atrium Suite 104 93 Master Carpenter Master closet door latch space Suite 105 94 Master Carpenter Door handle crooked or does not go back to Suite flat from master closet gap at latch 106 101 Master Countertops Splatter on cabinet from polishing counter Suite 107 102 Master Countertops Splatter on luggage from polishing counter Suite 108 110 Master Drywall Drywall splatter on beam by entry to Suite bathroom because they forgot to paper 109 86 Master Electric Did not replace broken ceiling fan Suite

Compliance Items for AZ ROC Case #2023-10079

110 96 Master Electric Recessed light and wood cut out by sink Suite space between light 111 99 Master Electric Light fixtures off center with faucets Suite 112 87 Master Fire Did a poor job blending wood filler from Suite sprinklers misplaced fire suppression head 113 89 Master Paint Did not sand or linseed oil trim in atrium Suite 114 91 Master Paint Paint splatter and roller touches to ceiling Suite beams and wood 115 95 Master Paint Paint on ceiling in closet Suite 116 100 Master Paint Roller mark on ceiling in bathroom Suite 117 103 Master Paint Paint under light switch poor Suite 118 108 Master Paint Paint on side casing and tile of master W/C Suite 119 97 Master Plumber Purchased wrong faucet handles and still do Suite not have even after I asked as soon as material came in to go to the place and check 120 98 Master Plumber Water temp in master bathroom does not Suite adjust 121 104 Master Plumber Tub filler not installed straight Suite 122 105 Master Plumber Plumbing for steam generator not correct Suite 123 107 Master Plumber Staining on master shower head because Suite water softener not installed in time 124 88 Master Sauna Sauna not installed being held hostage Suite 125 106 Master Tile Grout cracking in master shower Suite 126 109 Master Tile Tile cutout by shower diverter not cut Suite correctly and see opening 127 111 Master Tile Grout haze not cleaned in wet area and Suite shower

Compliance Items for AZ ROC Case #2023-10079

128 N/A Master Shower Steam shower light does not work Suite Side and Back of House 129 117 Rear Electric Did not reinstall GFCI for pool lights after they took down from the beam even though I mentioned at least 10 times 130 119 Rear Packout Damaged my new teak table when put in storage because they did not wrap it correctly 131 113 Rear Paint Carriage light stucco cracked and poor painting around it 132 114 Rear Paint Not sure why the painters painted back before they were done working then charged me to fix it 133 115 Rear Paint Paint overspray on ceiling because did not paper enough 134 120 Rear Paint Wood beam was stained by rain because they did not seal right away like I asked them to do, the response was it is wood it can get wet. 135 121 Rear Paint Missed spot on side of the pipe when painting no quality control was implemented 136 118 Rear Plumber Did not install gas line to code 137 116 Rear Stucco Stucco splatter on ceiling 138 112 Right Custom iron Gate is terrible splatter, not put in at the right height, I had to pay to have it moved Roof 139 122 Roof Roof Debris fasteners left on SPF roof 140 123 Roof Roof Lattice Fasteners not sealed 141 124 Roof Roof Unfinished wood lattice cover 142 125 Roof Roof Spf ponding 143 126 Roof Roof Scupper not sealed 144 127 Roof Roof SPF / stucco crack 145 128 Roof Roof SPF damage +/-4-inch x 2-inch 146 129 Roof Roof Weather shield box is not secured 147 130 Roof Roof Stucco crack

Compliance Items for AZ ROC Case #2023-10079

Complaint #2023-10079 P 1 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 2 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 3 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 4 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 5 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS

Darker Areas - Modified by the Complainant Complaint #2023-10079 P 6 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS

Darker Areas - Modified by the Complainant Complaint #2023-10079 P 7 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 8 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 9 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 10 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 11 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 12 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 13 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 14 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 15 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 16 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 17 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 18 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 19 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 20 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 21 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 22 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 23 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 24 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 25 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 26 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 27 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 28 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 29 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 30 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 31 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 32 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 33 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 34 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 35 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 36 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 37 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 38 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 39 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS

od of tim Complaint #2023-10079 P 40 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 41 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 42 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 43 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 44 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 45 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 46 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 47 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 48 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 49 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 50 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 51 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 52 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 53 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 54 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 55 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 56 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 57 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 58 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 59 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 60 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 61 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 62 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 63 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 64 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 65 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 66 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 67 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 68 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 69 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 70 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 71 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 72 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 73 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 74 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 75 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 76 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 77 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 78 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 79 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 80 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 81 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 82 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 83 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 84 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 85 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 86 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 87 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 88 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 89 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 90 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 91 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 92 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 93 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 94 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 95 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 96 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 97 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 98 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 99 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 100 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 101 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 102 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 103 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 104 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 105 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 106 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 107 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 108 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 109 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 110 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 111 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 112 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 113 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 114 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 115 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 116 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 117 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 118 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 119 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 120 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 121 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 122 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 123 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 124 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 125 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 126 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 127 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 128 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 129 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 130 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 131 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 132 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 133 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 134 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 135 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 136 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 137 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 138 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 139 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 140 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 141 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 142 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 143 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 144 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 145 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 146 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 147 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 148 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Complaint #2023-10079 P 149 AJSI Date 10/2/2023 at 9:00 AM AJSI PHOTOS Jobsite Inspection Notes

Case No.: 2023-10079 Investigator: Mark Nipp Inspection Date: October 2, 2023 Inspection Time: 9:00 AM

Complainant: Jonathan S Perry Respondent: 517 Properties LLC Not Present: (Dirk Alder and Nate Sickler) Not Present:

Jobsite General Notes: All Verified compliance items are minor that would normally be corrected after the project is substantially completed through the “puch list” process. Both parties agree that no punch list has been conducted and that the Complainant has not allowed the punch list process to procced.

During the construction process the parties became involved in an unknown dispute. The Complainant did not allow the Respondent access to complete the contract or any corrective work.

ROC # C's # Location Trade Compliance Item

16 Front Address Billed for house numbers did not put on

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Verified Both parties agreed that the house numbers had not been installed. The Complainant stated the house numbers are on-site. The Respondent stated they will install them when they are granted access. I saw there were no house numbers installed. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 1 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

21 Front Concrete Power washer broke expansion joint in driveway, dumpster broke expansion joint, power washed without my permission did half driveway and covered my car in a mess.

Investigator’s Observation: Not Verified Corrected Prior to Jobsite Inspection by another. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Front Concrete Left dirt and cement from digging out wall and allowed contractors to dump cement then I was forced to pay to remove. They demoed the old wall and put in new one

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

but did not take away old dirt won’t send me the invoice to see what was included

Investigator’s Observation: Not Verified Corrected Prior to Jobsite Inspection by another. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

1 Front Custom Iron Front and side gate, rusty, welds not ground, weld splatter, pin holes, gates not self-closing, never told what type of gate they would build and how I wanted it finished

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Complainant explained that he was not satisfied with the appearance of the welds on the gate and had some of them ground down. Those areas were then re-primed (different color). The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. No further action is required. Reference Picture(s) 2-6 Governing Rule: N/A

18 Front Custom Iron Front door installed cooked and incorrectly

Investigator’s Observation: Verified The Complainant explained the door was difficult to open/close, that the reveal was not even, and that it leaked at the top and bottom.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Both parties agreed that the door and frame were pre-existing. The framing surrounding the door (in the wall) was bowing. The Respondent un-installed the door, corrected the framing issue (bow) and then re-installed the door frame and door. Both parties agreed that the old weather-stripping (from 2020-2021) was re-used. I opened/closed the door and it took considerable force to operate. I noted there was rubbing on the inner door frame. I observed while the Complainant conducted a water test and noted that the threshold leaked within 20 seconds. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Missing weather strips and leaks at the threshold are not acceptable. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. No further action is required. Reference Picture(s) 7-9 Governing Rule: N/A

20 Front Custom Iron Top and bottom seal on front door poor

Investigator’s Observation: Combined with Compliance Item #5 See Compliance Item #5

6 Front Electric No electric to wall but on bill

Investigator’s Observation: Verified Both parties agreed that the Respondent inadvertently covered the electrical outlets on the front wall. The Respondent stated they can restore the outlets. I saw the electrical boxes were appropriately covered and no outlets were available. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 10-12

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

10 Front Electric Did not return front electric box that was there before

Investigator’s Observation: Combined with Compliance Item #7 See Compliance Item #7

11 Front Electric Did not seal metal top vertically or horizontally

Investigator’s Observation: Verified The Complainant explained that he meant the attached patio cover at the front door. I saw there was daylight visible between the roofing material of the cover and the stuccoed wall of the house. This should be sealed to prevent water leaks/damage. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 13-14 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

13 Front Electric Light near front door not on straight

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Complainant explained that the wall-mounted light fixture (next to front door) is crooked. The light fixture has a single mounting point that allows the fixture to pivot left and right. This type of light fixture is prone to pivoting. I was able to straighten the light fixture by hand. This is an owner maintenance issue. No further action is required. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Reference Picture(s) 15 Governing Rule: N/A

7 Front Framing Trellis used the wrong wood should have used something that would not split and drip, contractor will not share invoice for what wood was purchased

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Complainant pointed out two small splits in a single rafter along with several areas where sap was dripping from the wood. I inspected the small splits and noted that there was minimal separation in-line with the wood grain. I noted that there were several areas where sap had dripped from the wood. However, I was able to remove the crystalized sap easily with my hand. The rafters appeared to be within minimum workmanship standards. No further action is required. Reference Picture(s) 16-17 Governing Rule: N/A

15 Front Gates When putting in gate sparks burned pavers did not put drop cloth

Investigator’s Observation: Verified Both parties agreed that welding slag melted at least one paver. Parties disagreed on the cause of damage to two other pavers. I inspected the pavers and noted that one (P18) appeared to have been melted. Both parties agreed to the cause of this damage as welding slag. The other two pavers (P19- 20) appeared to be chipped from an unknown impact. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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The respondent should correct (Paver in P-18) by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 18-20 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

5 Front Paint Stucco wall paint area poor front right

Investigator’s Observation: Not Verified The Complainant was casting a shadow on the areas of concern in an attempt to make the areas more visible. I explained that I need to see the condition in normal ambient lighting and from a distance of five feet. I inspected the areas and noted that I could not see the condition from five feet away and had to get very close to see that there were small dots that appeared to have been broken off the stucco, revealing a slightly different color. There was no evidence indicating how this condition occurred. This item would normally be addressed during the punch list and through the Respondent’s warranty process. No further action is required. Reference Picture(s) 21-26 Governing Rule: N/A

8 Front Paint Paint of trellis poor

Investigator’s Observation: Combined with Compliance Item #11 See Compliance Item #11

9 Front Paint Paint on side of house poor

Investigator’s Observation: Combined with Compliance Item #13 See Compliance Item #13

12 Front Paint Front door not painted

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: Verified I saw that the front door was not freshly painted and had overspray from the house paint. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 7 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

14 Front Paint Did not put drop cloth, dripped black paint

Investigator’s Observation: Verified I saw there were 6-7 pavers that had drops of paint on them that were the same color as overhead patio cover/lattice. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 27 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

19 Front Paint Front door and casing not painted even though paid for it

Investigator’s Observation: Combined with Compliance Item #16 See Compliance Item #16

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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22 Front Paint Billed for removing tape on windows but did a poor job doing it, still there

Investigator’s Observation: Verified I saw there was tape residue on the exterior window frames. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 28 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

2 Front Stucco Corner of new wall, stucco not down far enough

Investigator’s Observation: Verified I saw that the Complainant had pulled back some landscape rocks to reveal a section of the stuccoed wall that appeared to not extend far enough down the wall. The stucco should be uniform across the bottom of the wall. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 29 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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3 Front stucco Windows on wall not sealed correctly on the top, stucco should have gone further

Investigator’s Observation: Not Verified I saw there were several locations in the front wall (both sides) that had small voids (≤1/16 inch). However, this wall is purely decorative and not typical construction. The Registrar does not make determinations based on aesthetics alone. No further action is required. Reference Picture(s) 30, 39 Governing Rule: N/A

4 Front Stucco Stucco splatter on white breeze block no protective paper or plastic put up

Investigator’s Observation: Verified I saw there was, what appeared to be, stucco splattered on the breeze block of the front yard wall. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 30-39 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

17 HVAC HVAC Bought new air conditioners they are a year and a half old at install and scratch and dent, dents pushing on coils, no vibration pads installed

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: Verified – In Part Both parties agreed that both air conditioners had dented panels. The Respondent stated they had the panels on order and would install them once they are delivered. The Respondent stated that they could not locate any other units due to shortages in the industry and they installed the unit they could find, knowing they had damaged panels and knowing they would later replace those panels when they became available. I explained to the Complainant that air conditioning (AC) components can sit in the warehouse for any period of time and that does not mean the unit is not new. I saw that both ACs had dented panels. The respondent should correct by appropriate means. Reference Picture(s) 40-44 Governing Rule: N/A

N/A Bird deterrents are not filled with sand and they blow over and block the scuppers

Investigator’s Observation: Not Verified The bird deterrents (Owl Decoys) are not permanently mounted to the structure and are not regulated by the Registrar. No further action is required. Reference Picture(s) 45-46 Governing Rule: N/A

27 Interior Drywall Paint and drywall spray on wood ceiling throughout home

Investigator’s Observation: Verified I saw there were multiple locations throughout the house the exposed beams had a very light overspray in small isolated spots. I observed this condition in all rooms with exposed beams and exposed tongue and grove ceilings.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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29 Interior Drywall Drywall was not completed to a level 5 finish and had to be redone. I was asked to pay for repainting?

Investigator’s Observation: Not Verified The Complainant pointed out multiple areas that he believed were not correct. I inspected the areas and noted that when viewing the locations standing and five feet away, I could not see them. I was able to see them once I got closer or shined a flashlight on them. Pursuant to the standards listed below, the drywall complies with the Level 5 finish standards. I saw one area that had a ‘ding’ in the guest bedroom. The ding appeared to be impact damage and there was Insufficient Evidence to determine who was responsible or when it occurred. GA-214-96, “Recommended Levels of Gypsum Board Finish” States in part, “The surface must be smooth and free of tool marks and ridges.” The Drywall Finishing Council (DWFC); Method For Inspecting Interior Joint Treated Gypsum Panel Surfaces [rev 1-2017], states in part, “Inspection lighting shall be representative of normal lighting conditions in intensity and location. A normal viewing position shall be used (at any angle provided it is established at a minimum distance of five feet perpendicular from the surface to be viewed). Normal lighting conditions are described as those in place when the project is finished; including design lighting and natural lighting.” No further action is required. Reference Picture(s) 56-62 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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28 Interior HVAC All steel ceiling registers were never cleaned and have finger prints

Investigator’s Observation: Not Verified I explained to the Complainant that it was not possible to determine who left fingerprints on the registers and that minor cleaning was homeowner maintenance. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

23 Interior Paint Doors not sanded properly. Doors not sealed on all 6 sides. Nearly all door casings in the entire house are crooked. Edges of doors are not sanded.

Investigator’s Observation: Not Verified I inspected the doors and noted the following: (a). All doors appeared to be filled/sanded within the acceptable minimum workmanship standards. (b). I saw that the interior doors appeared to be pre-primed on all six sides. Exterior doors are required to be sealed on all six sides; however, interior doors are not. One interior door did still have a tag stapled on the top; however, this is an easily correctable condition and it is not appropriate for the Registrar to intercede. (c). I inspected the doors casings that the Complainant pointed out and noted that they were all installed within acceptable minimum workmanship standards. (d). I noted that the doors were well finished and painted, meeting all acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 63-68 Governing Rule: N/A 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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27 Interior Paint Paint and drywall spray on wood ceiling throughout home

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

30 Interior Paint Was told old white paint would be removed from beams and it takes minutes it was never done

Investigator’s Observation: Not Verified The Complainant explained that the Respondent told him they would remove the white paint that remained on the beams after another contractor removed the paint. Apparently there was paint left in the low spots on the beams. I saw there was some white paint remaining in the low spots of beams; however, this is minor work not covered in the contract and it is not appropriate for the Registrar to intervene. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

31 Interior Paint Started caulking the ground baseboard around house and then stopped because they said they ran out of caulk

Investigator’s Observation: Not Verified The parties disagree if the baseboards to floor tile should/should not have been caulked. I saw the baseboard/tile junction was not caulked. I reviewed the contract and did not locate any reference to caulking this area. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

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32 Interior Paint Closet edges not caulked in every closet

Investigator’s Observation: Not Verified The Complainant explained that he was referring to the lack of caulking at the closet insert where it meets the drywall. The Respondent explained that another contractor installed the closet inserts. I saw there was no caulking; however, the Respondent did not install the closet inserts and this is not typically caulked. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

33 Interior Paint Contractors did not place proper lighting to account for different lighting conditions throughout the course of the day and you can see imperfections at different times. Did not have proper tools to line things up straight

Investigator’s Observation: Not Verified The Complainant explained that certain lighting throughout the day highlights areas that he believes are not properly painted. I explained that I would inspect the interior painted surfaces in normal room light including any natural light from windows. I inspected the areas pointed out by the Complainant and noted that the interior paint appeared to meet or exceed all acceptable minimum workmanship standards. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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25 Interior Stone Sealing Paid for entire home's tile and stone to be sealed by 511 Impregnator it was not sealed

Investigator’s Observation: Not Verified The Complainant states that the tile/stone/grout was not sealed. The Respondent states that the tile/stone/grout was sealed. It is not possible to visually detect the presence of tile/stone/grout sealer. There was Insufficient Evidence to determine if the tile/stone/grout was/was not sealed. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

26 Interior Tile Floor tiles not flat and even throughout home grout issues

Investigator’s Observation: Not Verified The Complainant pointed out 4-5 locations where he believed there was lippage. I inspected those areas and noted that all were within acceptable minimum workmanship standards. Additionally, the floor tile has a rectified edge which is more noticeable under foot more than other types of tile. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

24 Kitchen Electric GFCI knowingly installed 15amp even though plans called for 20amp

Investigator’s Observation: Corrected Prior to Jobsite Inspection by the Respondent No further action is required. Reference Picture(s) N/A Governing Rule: N/A

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N/A Interior Most door casings are installed crooked

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

36 Garage Carpenter Garage door handle crooked (interior)

Investigator’s Observation: Not Verified The installed door handles have a square back plate (rosette). There is a minimal amount of “play” in the back plate and it is common for a square back plate to move over time and have the appearance of being crooked. This is a minor condition inherent to the type of product installed and is easily correctable during regular homeowner maintenance. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

37 Garage Carpenter Garage door casing crooked (interior)

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

39 Garage Carpenter Garage door crooked even though have shims

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

34 Garage Drywall Painters and drywallers dropped paint and plaster and did not clean

Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant pointed out several spots on the garage floor.

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I inspected the spots and noted they did not appear to be plaster or paint. The spots were hardened and did not change when rubbed with my finger. I was not able to determine what the spots were, when they occurred, or who was responsible for them. No further action is required. Reference Picture(s) 69-70 Governing Rule: N/A

40 Garage Electric Breaker box over loaded

Investigator’s Observation: Not Verified - Insufficient Evidence I inspected the breaker box and noted that it was approved by the City of Scottsdale on 12-15-2022. During the Jobsite Inspection, there were no tripped breakers or any other electrical problem noted. The Registrar does not conduct full-system inspections/diagnostics. No further action is required. Reference Picture(s) 71 Governing Rule: N/A

34 Garage Paint Painters and drywallers dropped paint and plaster and did not clean

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

37 Garage Paint Garage door not sealed on all 6 sides

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Complainant pointed out the door leading from the residence interior into the garage. While this door has minimal primer on the top, it is not an exterior door and is not required to be sealed on all six sides. No further action is required. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Reference Picture(s) N/A Governing Rule: N/A

41 Garage Paint Paint incomplete on casing paint splatter on air return

Investigator’s Observation: Verified I saw a small drip of wall paint on the register. I also saw the wall paint had not been adequately cut in above the register. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. No further action is required. Reference Picture(s) 72 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

35 Garage Plumber Did not originally install drain for water softener

Investigator’s Observation: Corrected Prior to Jobsite Inspection by Respondent No further action is required. Reference Picture(s) N/A Governing Rule: N/A

42 Laundry Carpenter Laundry door crooked Room

Investigator’s Observation: Verified I saw that the reveal is not even on the sides and top. I also noted that the lower corner of the door rubbed against the door jamb. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Doors should not rub/bind against the jamb and should clear 1/8 inch at the top and sides. The contractor should make the necessary repairs one time within the first year. The respondent should correct by appropriate means. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Reference Picture(s) 73 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

43 Laundry Electric Washer and dryer in wrong Room positions they should be switched because of the doors

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The location (left or right) of the washer/dryer connections is not a workmanship issue and does not allege a violation of A.R.S. § 32-1154(A). The doors of modern washers/dryers can easily be switched to swing the opposite direction. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

43 Laundry Plumber Washer and dryer in wrong Room positions they should be switched because of the doors

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

42 Kitchen Cabinets Crown never installed even though paid for it

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. Both parties agreed that the Complainant ordered the kitchen cabinets and that the manufacturer has delivered the incorrect crown and toe kicks. The Respondent stated they will install the crown as soon as the correct parts are delivered. The Respondent should install the door when access is granted. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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No further action is required. Reference Picture(s) 74 Governing Rule: N/A

44 Kitchen Cabinets Doors never replaced from damage

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. Both parties agreed that the Complainant ordered the kitchen cabinets and that a cabinet door was delivered damaged. The Complainant stated the new door has arrived and has not been installed. The Respondent stated they will install the door once they are given access by the Complainant. The Respondent should install the door when access is granted. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

47 Kitchen Countertops Counter stained because not sealed properly

Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant states that the countertop was not sealed. The Respondent states that the countertop was sealed. It is not possible to visually detect the presence of countertop sealer. I inspected the areas that the Complainant pointed as and did not note any staining. However, I noted the countertops were dirty. There was Insufficient Evidence to determine if the countertop was/was not sealed. No further action is required. Reference Picture(s) 75-77 Governing Rule: N/A

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48 Kitchen Countertops Counter by stovetop not correctly cut

Investigator’s Observation: Not Verified The Complainant explained that he believed the countertop cuts at the stove were poor. I inspected the cuts and noted that they appeared to be within the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 78-79 Governing Rule: N/A

51 Kitchen Countertops Only used part of 2 slabs and I asked for the rest and they would not provide

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). This is a potential contractual dispute that is best resolved in another venue. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

52 Kitchen Drywall Ceiling by light fixture near living room still has decencies

Investigator’s Observation: Verified I saw there were unfilled holes where an old fixture used to be. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 80

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

49 Kitchen Electric Recessed lights not installed straight

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw that the alignment of the recessed lighting appeared to be within acceptable minimum workmanship standards. I also saw that the recessed lighting fixtures were square and had rotated in the mounting hole. This is a common condition because the square recessed lighting fixtures are mounted in a round hole and held in place by light spring clips. The fixture is free to rotate within the round hole as a reaction to the normal movement of a structure. This condition can be easily corrected during regular owner maintenance. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

45 Kitchen Final Clean Did not clean the debris from the draws from install

Investigator’s Observation: Verified I saw there was obvious construction debris inside the base cabinets that had not been cleaned out. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 81 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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46 Kitchen Final Clean Did not remove plastic from install

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw there was a small piece of protective plastic that remained on a kitchen cabinet pull. This condition can be easily corrected by the homeowner. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

43 Kitchen Paint Paint overspray on cabinet

Investigator’s Observation: Verified I saw there was a small amount of paint overspray on the kitchen cabinets. I was able to easily remove them paint dots with my finger. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 82 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

50 Kitchen Paint Paint on shade chain

Investigator’s Observation: Verified Both parties agreed that the Respondent’s painters got paint on the pull chains. I saw there was paint on the window shade pull chains. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 83

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

N/A Kitchen Long wall baseboard is warped

Investigator’s Observation: Not Verified The Complainant could not remember which “long wall” was warped and had me check two different locations. Inspected both locations using an 8 foot level (provided by the Complainant) placed against the baseboards. Both locations were straight/true and were within the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 84 Governing Rule: N/A

N/A Kitchen Electric North wall/far right GFCI installed crooked. All others are crooked as well.

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw that the outlet was securely attached and that it was ever so slightly crooked. This is an easily corrected condition and does not indicate and poor workmanship. N/A Reference Picture(s) N/A Governing Rule: N/A

56 Living Drywall Drywall spray by cabinets on Room ceiling near front door fireplace side was told it would be removed

Investigator’s Observation: Combined with Compliance Item #25 See Compliance Item #25

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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52 Living Electric Pendent lights by bar not installed Room straight

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). The Complainant explained that one of the ropes hanging the pendent light was too long, making the light hand crooked. I saw the light was slightly crooked; however, this does not indicate poor workmanship. No further action is required. Reference Picture(s) 85 Governing Rule: N/A

57 Living Electric Light switch and outlet not lined Room up on back of water cooler wall

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw the light switch and outlet were not aligned. this does not indicate poor workmanship. No further action is required. Reference Picture(s) 86 Governing Rule: N/A

53 Living Masonry Fireplace grout cracked and Room popped out probably needed more than one application but nobody ever mentioned that or did it

Investigator’s Observation: Verified Both parties agreed that the grout need to be corrected. I saw there were missing sections of grout. ROC Workmanship Standards for Licensed Contractors (June 2009) states, missing or irregular grout is not acceptable. The respondent should correct by appropriate means.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Reference Picture(s) 87-88 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

54 Living Masonry Gas beauty ring not working Room properly to turn on and off (safety hazard)

Investigator’s Observation: Verified Both parties agreed there was some type of obstruction in the tube, preventing the gas key from engaging with the valve. I attempted to engage the gas key with the valve and could not. I looked into the tube and noted there was an obstruction. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A Governing Rule: N/A

55 Living Paint Holes in beam where old fan was Room were never sealed

Investigator’s Observation: Combined with Compliance Item #55 See Compliance Item #55

65 Guest Carpenter Baseboard in closet not finished Room

Investigator’s Observation: Verified I saw there were two missing small pieces of baseboard at the door. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Reference Picture(s) 89 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

66 Guest Carpenter Closet casing cracking inside Room

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

58 Guest Countertops Chips on counter were attempted Room to be polished it did not work and splatter all over shower door

Investigator’s Observation: Verified I saw there were two scratches that parties agreed the Respondent attempted to fix. The scratches were immediately noticeable despite the attempted repair. I also noted that the glass shower enclosure was dirty and spotted; however, I could not determine how this occurred or who was responsible. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Scratches or chips in polished stone are not acceptable. Notable scratches or chips should be reported at walk through or within 10 days after move-in. Fissures are natural characteristics of stone and should not be construed as scratching or pitting. The Contractor should make necessary repairs. The respondent should correct by appropriate means. Reference Picture(s) 90-91 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

60 Guest Drywall Paint and drywall on floor never Room cleaned up

Investigator’s Observation: Verified 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I saw 5-6 drops of, what appeared to be, drywall mud on the floor. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 92-94 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

67 Guest Drywall Ceiling over bed still not flat even Room though they tried to fix

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

63 Guest Electric Why are light switches in this Room room not flush and can see paint decencies behind

Investigator’s Observation: Verified Both parties explained that he Complainant chose several other types of switches before deciding to go the LeGrande switches. The Respondent explained that the wall is CMU and they could only install a shallow depth electrical box. The LeGrande switches require a deeper electrical box and so they stand off the wall. The Complainant stated he was not concerned about the switches standing off the wall but was concerned that the paint was not cut in well. I inspected the switches and noted they stand off the wall about ¼ inch. I noticed the area behind the switch was not completely painted. ROC Workmanship Standards for Licensed Contractors (June 2009) states, paint should be applied in a sufficient quantity to adequately cover the area. The respondent should correct the paint by appropriate means. Reference Picture(s) 95

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

59 Guest Mirrors & glass Shower door popped out and is not Room hitting the glass

Investigator’s Observation: Corrected Prior to Jobsite Inspection by Respondent No further action is required. Reference Picture(s) N/A Governing Rule: N/A

61 Guest Mirrors & glass Black mortar on ceiling from Room fixing the seal on edge

Investigator’s Observation: Verified Both parties agreed there was a small black stain on the ceiling caused by the mirror seal repair. I saw there was a small black stain. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 96 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

60 Guest Paint Paint and drywall on floor never Room cleaned up

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

62 Guest Paint Double casing to enter not sanded Room on top

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

64 Guest Paint Paint by closet light switch and Room below to ground does not look correct

Investigator’s Observation: Verified I saw a small area that was not painted near the light switch in the guest room closet. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A Governing Rule: N/A

N/A Guest Electric Bathroom - 20 amp GFCI needs to Room be installed.

Investigator’s Observation: Verified Both parties agreed the Respondent installed 15 amp GFCI outlets instead of 20 amp outlets. The respondent should correct by appropriate means. Reference Picture(s) 97 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

N/A Guest Drywall Drywall repair needed in closet Room ceiling

Investigator’s Observation: Verified I saw a trowel mark in the ceiling in normal lighting from five feet away. GA-214-96, “Recommended Levels of Gypsum Board Finish” States in part, “The surface must be smooth and free of tool marks and ridges.” 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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The respondent should correct by appropriate means. Reference Picture(s) 98 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

69 Hallway Carpenter Office door casing crooked

Investigator’s Observation: Not Verified I saw that the door casing was straight and plumb. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

71 Hallway Electric Recessed lights crooked

Investigator’s Observation: DUPLICATE of Complaint Item #56 See Compliance Item #56

68 Hallway Paint Paint on barn door hardware

72 Hallway Paint Should have caulked edges of closet top

Investigator’s Observation: Not Verified I saw there was no caulking on the top closet edges. However, there is no requirement for caulking in this location.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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No further action is required. Reference Picture(s) N/A Governing Rule: N/A

73 Hallway Paint Barn door edges

Investigator’s Observation: See Compliance Item #84 See Compliance Item #84

70 Hallway Tile Never finished installing backsplash got mortar and handprints on walls

Investigator’s Observation: Verified I saw that the backsplash was not finished and there were electrical outlets/switches hanging loose from the box. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 100-101 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

80 Office Cabinets Did not paint edge of cabinet

Investigator’s Observation: Verified The Complainant explained that he meant there was an area above the cabinet that was not painted. I saw that a small area had not been painted above the cabinet. The respondent should correct by appropriate means. Reference Picture(s) 102 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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81 Office Cabinets Did not take off plastic before putting in door handles

76 Office Countertops Never caulked in the counter nor put backsplash nor sealed

Investigator’s Observation: Not Verified - Insufficient Evidence Both parties agreed that the Complainant still had choices to make in order to move forward with a backsplash or not. If a backsplash is chosen, caulking is premature. No further action is required. Reference Picture(s) 104-105 Governing Rule: N/A

85 Office Drywall Ceiling has deficiencies not level 5 even though they fixed

Investigator’s Observation: DUPLICATE of Complaint Item #26 See Compliance Item #26

75 Office Electric Recessed lights crooked

Investigator’s Observation: DUPLICATE of Complaint Item #56 See Compliance Item #56

78 Office Electric No vanity light installed

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Both parties agreed that the Complainant ordered the original light fixture and then re- ordered a replacement. The replacement is on-site. The Respondent stated they were happy to install the light fixture when they are given access to the project. I saw there was no light fixture installed. No further action is required. Reference Picture(s) 106 Governing Rule: N/A

82 Office Electric Light fixture will most likely not be centered in bathroom

Investigator’s Observation: Verified Both parties agreed that the electrical box is not centered. I saw that the electrical box was not centered. The respondent should correct by appropriate means. Reference Picture(s) 106 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

79 Office Mirrors & glass Mortar got on wall from fixing black seal near shower

Investigator’s Observation: Not Verified - Insufficient Evidence I saw there was a dark spot on the wall; however, it was in an odd location in relation to the seal near the shower, and there was Insufficient Evidence to determine what the material was, how the material got on the wall, or who was responsible. No further action is required. Reference Picture(s) 107 Governing Rule: N/A

74 Office Paint Door finishing is terrible easily the worst one, door casing is crooked

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77 Office Paint Bad paint on casing to enter bathroom

Investigator’s Observation: Verified I saw a small area on the door casing that did not have adequate paint coverage. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Interior paint should be applied in an amount conforming to the manufacturer’s specifications of coverage and in a sufficient quantity to visually cover all specified areas. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 108 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

83 Office Tile Grout haze not properly cleaned off floor

Investigator’s Observation: Not Verified - Insufficient Evidence

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I saw there was some type of dust on the walls/floor. However, it did not consistently cover the walls/floor and I could not identify its source. No further action is required. Reference Picture(s) 109-110 Governing Rule: N/A

84 Office Tile Floor in office area not flat

Investigator’s Observation: Not Verified The Complainant pointed out multiple locations where he believed there was lippage. I inspected those areas and noted that all were within acceptable minimum workmanship standards. Additionally, the floor tile has a rectified edge which is more noticeable under foot more than other types of tile. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

100 N/A Office Small wall reveal is not straight or 90° from floor to ceiling

Investigator’s Observation: Not Verified I inspected this compliance item and noted that it met the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

101 N/A Office Electric Bathroom - 20 amp GFCI needs to be installed.

Investigator’s Observation: Verified Both parties agreed that the wrong outlet was installed. The Respondent agreed to correct this item. The respondent should correct by appropriate means. Reference Picture(s) N/A 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: N/A

102 92 Master Cabinets Vanity door not replaced and right Suite door does not soft close

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). Although the door is damaged, the Complainant was responsible for ordering that cabinets and all related materials. The Complainant stated the door arrived damaged from the manufacturer. The Respondent is not responsible for the damage. The Respondent stated they are happy to install the replacement door when they are granted access to the project. Additionally, This appears to be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. No further action is required. Reference Picture(s) 111-112 Governing Rule: N/A

103 90 Master Carpenter Baseboard in atrium Suite

Investigator’s Observation: Not Verified – The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. The Respondent stated that they did not install the baseboards because they were waiting for the sauna to be installed. The Complainant agreed that another company installed the sauna and baseboards. No further action is required. Reference Picture(s) 113 Governing Rule: N/A

104 93 Master Carpenter Master closet door latch space Suite

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Investigator’s Observation: Verified I saw that there was an excessive gap behind the door strike plate. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 114 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

105 94 Master Carpenter Door handle crooked or does not Suite go back to flat from master closet gap at latch

Investigator’s Observation: Verified I saw that the door handle was not operating correctly and would not auto-return to its resting position when released. This condition is likely caused by poor installation. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The Respondent should investigate the cause of this condition and The respondent should correct by appropriate means. Reference Picture(s) 115 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

106 101 Master Countertops Splatter on cabinet from polishing Suite counter

Investigator’s Observation: Verified Both parties agreed that the splatter originated from the Respondent’s work. I saw there was an unknown substance splattered on the cabinets. I was able to easily remove the substance with my finger.

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The respondent should correct by appropriate means. Reference Picture(s) 116-117 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

107 102 Master Countertops Splatter on luggage from polishing Suite counter

Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant explained that his luggage was also splattered with debris when the Respondent polished the countertops. I saw there was an unknown substance on the suitcase; however, there was not sufficient evidence to determine if the Respondent was responsible. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

108 110 Master Drywall Drywall splatter on beam by entry Suite to bathroom because they forgot to paper

Investigator’s Observation: DUPLICATE of Complaint Item #101 See Compliance Item #101

109 86 Master Electric Did not replace broken ceiling fan Suite

Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. Both parties agreed that the ceiling fan was broken and did not function. The Respondent stated they would be happy to install the replacement ceiling fan when they were granted access to the project. I saw the ceiling fan did not work. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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No further action is required. Reference Picture(s) 118 Governing Rule: N/A

110 96 Master Electric Recessed light and wood cut out by Suite sink space between light

Investigator’s Observation: Verified I saw that the tongue and groove wood ceiling had one location, near a vent, that was cut short and revealed a gap between the end of the board and the beam. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 119 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

111 99 Master Electric Light fixtures off center with Suite faucets

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. I saw the light fixtures were not exactly centered on the wall, mirrors, or sinks. However, the location of the light fixtures is determined by framing, which may not allow for exact centering to any specific component. No further action is required. Reference Picture(s) 120 Governing Rule: N/A

112 87 Master Fire sprinklers Did a poor job blending wood filler Suite from misplaced fire suppression head

Investigator’s Observation: Verified 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Both parties agree the plug used to fill the hole was not stained the same as the beam. I saw the wood plug did not appear to have been stained at all and did not match the beam. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 121 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

113 89 Master Paint Did not sand or linseed oil trim in Suite atrium

Investigator’s Observation: Verified Both parties agreed that the atrium had not been finished and the Respondent stated they are happy to complete this when they are granted access to the project. The respondent should correct by appropriate means. Reference Picture(s) 122 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

114 91 Master Paint Paint splatter and roller touches to Suite ceiling beams and wood

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

115 95 Master Paint Paint on ceiling in closet Suite

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

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116 100 Master Paint Roller mark on ceiling in Suite bathroom

Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

117 103 Master Paint Paint under light switch poor Suite

Investigator’s Observation: Verified I saw there was a poorly done drywall/paint patch. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Painting required as corollary repair because of other work does not match surrounding paint. Paint should match surrounding areas as closely as possible. Contractor should refinish to match surrounding areas as closely as possible. The respondent should correct by appropriate means. Reference Picture(s) 123 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

118 108 Master Paint Paint on side casing and tile of Suite master W/C

Investigator’s Observation: Verified I saw there was no caulk/filler revealing the gap between the door casing and wall. ROC Workmanship Standards for Licensed Contractors (June 2009) states, All joints on molding, casing, etc., should fit and be securely attached, as well as properly filled and sanded. Contractor should make necessary repairs. The respondent should correct by appropriate means. Reference Picture(s) 124 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

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119 97 Master Plumber Purchased wrong faucet handles Suite and still do not have even after I asked as soon as material came in to go to the place and check

Investigator’s Observation: Verified Both parties agreed that the wrong faucet handle was ordered and installed. The Respondent stated they are still waiting on one of the two correct handles to be delivered and will install once they are granted access to the project. The respondent should correct by appropriate means. Reference Picture(s) 125-126 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

120 98 Master Plumber Water temp in master bathroom Suite does not adjust

Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. Although the conditions described are present, they are not verified as the responsibility of the respondent. The Respondent should install the solenoid when it arrives and once access is granted to the project. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

121 104 Master Plumber Tub filler not installed straight Suite

Investigator’s Observation: Verified Both parties agreed this item needs to be corrected.

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I saw the tub filler was not straight. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 127 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

122 105 Master Plumber Plumbing for steam generator not Suite correct

Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant did not demonstrate this item. However, the Respondent should further investigate this allegation and determine if an installation or manufacturing problem exists, taking appropriate corrective action as needed. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

123 107 Master Plumber Staining on master shower head Suite because water softener not installed in time

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. I saw there were, what appeared to be, hard water deposits on the shower head. Hard water deposits may form on fixtures with or without a water softener installed. This is preventable with regular owner maintenance. No further action is required. Reference Picture(s) 128 Governing Rule: N/A

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124 88 Master Sauna Sauna not installed being held Suite hostage

Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

125 106 Master Tile Grout cracking in master shower Suite

Investigator’s Observation: Verified I saw the grout in the vertical corner joint of the shower was cracked. ROC Workmanship Standards for Licensed Contractors (June 2009) states, missing or irregular grout is not acceptable. The respondent should correct by appropriate means. Reference Picture(s) 129 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

126 109 Master Tile Tile cutout by shower diverter not Suite cut correctly and see opening

Investigator’s Observation: Verified I saw there was a visible opening between the shower wall tile and the diverter valve trim ring. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 130 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

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127 111 Master Tile Grout haze not cleaned in wet area Suite and shower

Investigator’s Observation: Not Verified - Insufficient Evidence I saw there was some type of dust on the walls/floor. However, it did not consistently cover the walls/floor and I could not identify its source. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

128 N/A Master Shower Steam shower light does not work Suite

Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. Both parties agreed that this condition began after a power outage and that the manufacturer indicated the system needed to be reset. This condition is not the result of poor workmanship. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

129 117 Rear Electric Did not reinstall GFCI for pool lights after they took down from the beam even though I mentioned at least 10 times

Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another No further action is required. Reference Picture(s) N/A Governing Rule: N/A

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130 119 Rear Packout Damaged my new teak table when put in storage because they did not wrap it correctly

Investigator’s Observation: Not Verified - Insufficient Evidence There was Insufficient Evidence to determine how/when the table was damaged or who was responsible. No further action is required. Reference Picture(s) 131 Governing Rule: N/A

131 113 Rear Paint Carriage light stucco cracked and poor painting around it

Investigator’s Observation: Not Verified I inspected the stucco surrounding the carriage light and noted that it appeared to meet the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 132 Governing Rule: N/A

132 114 Rear Paint Not sure why the painters painted back before they were done working then charged me to fix it

Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). No further action is required. Reference Picture(s) N/A Governing Rule: N/A

133 115 Rear Paint Paint overspray on ceiling because did not paper enough

Investigator’s Observation: Not Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I inspected the areas the Complainant pointed out and noted that I could not see any paint overspray. No further action is required. Reference Picture(s) 133-137 Governing Rule: N/A

134 120 Rear Paint Wood beam was stained by rain because they did not seal right away like I asked them to do, the response was it is wood it can get wet.

Investigator’s Observation: Not Verified - Insufficient Evidence I saw the area the Complainant pointed out and noted that there was a high pressure misting system installed. There was Insufficient Evidence to determine if the staining was caused by the Respondent’s installation, the misting system, or due to weather. No further action is required. Reference Picture(s) 138 Governing Rule: N/A

135 121 Rear Paint Missed spot on side of the pipe when painting no quality control was implemented

Investigator’s Observation: Verified I saw there was a small section that had not been painted. The respondent should correct by appropriate means. Reference Picture(s) 139 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

136 118 Rear Plumber Did not install gas line to code

Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

No further action is required. Reference Picture(s) N/A Governing Rule: N/A

137 116 Rear Stucco Stucco splatter on ceiling

Investigator’s Observation: Combined with Compliance Item #133 See Compliance Item #133

138 112 Right Custom Iron Gate is terrible splatter, not put in at the right height, I had to pay to have it moved

Investigator’s Observation: Not Verified – The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. The Complainant stated that he hired another contractor to un-install the gate and re- install it. The Complainant also stated that several areas of the gate were ground by the mobile welder he hired. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

139 122 Roof Roof Debris fasteners left on SPF roof

Investigator’s Observation: Not Verified Both parties agreed that the debris was rain gutter components. The Respondent stated he did not install the rain gutters. I saw the debris and recognized it as rain gutter spreaders/spacers. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

140 123 Roof Roof Lattice Fasteners not sealed

Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Both parties agreed that the lattice fasteners were not sealed. Both parties agreed that the fasteners on the solid portion of the cover were the only ones that were required to be sealed. I saw none of the fasteners were sealed. However, the fasteners on the lattice portion of the cover do not require sealing. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 140-141 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

141 124 Roof Roof Unfinished wood lattice cover

Investigator’s Observation: Verified I saw the wall side of the ledger board was not painted. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 142 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

142 125 Roof Roof Spf ponding

Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant did not conduct a water test. I noted that there was a bird deterrent blocking a scupper and there was evidence of previous ponding (dirt stains). There was Insufficient Evidence to determine if the previous ponding was a result of poor workmanship or scuppers being blocked by the bird deterrents.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

The Respondent should investigate this compliance item and take appropriate corrective action when access is granted to the project. No further action is required. Reference Picture(s) 147 Governing Rule: N/A

143 126 Roof Roof Scupper not sealed

Investigator’s Observation: Verified I saw the flashing was pulling away and the seal had been broken. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 143 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

144 127 Roof Roof SPF / stucco crack

Investigator’s Observation: Combined with Compliance Item #145 See Compliance Item #145

145 128 Roof Roof SPF damage +/-4-inch x 2-inch

Investigator’s Observation: Verified I saw three locations where there was damage/cracks in the roof material; one near the front patio cover, one near an AC parapet wall, and one near a scupper. Cracks, holes, or voids in foam roofing material is not acceptable. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 144-147 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

146 129 Roof Roof Weather shield box is not secured

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Respondent stated this is the cover for the high pressure misting system pump and he did not install that system. I saw this was the misting system pump cover and both parties agreed the Respondent did not install it. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

147 130 Roof Roof Stucco crack

Investigator’s Observation: Verified Both parties agreed there was an excessive stucco crack in the parapet wall. I saw there was a stucco crack at the parapet wall. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A Governing Rule: N/A

148 Fire suppression bleed off needs caulking.

Investigator’s Observation: Verified Added at the Jobsite Inspection with Consent of the Respondent. Both parties agreed that there were areas that required final caulking to seal the penetrations from potential water intrusion. I saw that some areas had not been sealed. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 148

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

149 Stucco falling off below gas meter.

Investigator’s Observation: Verified Added at the Jobsite Inspection with Consent of the Respondent. Both parties agreed this compliance item need to be correct. I saw there was a small section of stucco that had broken and fallen away from the wall near the gas meter. The respondent should correct by appropriate means. Reference Picture(s) 148 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

150 Drywall holes.

Investigator’s Observation: Not Verified - Insufficient Evidence Added at the Jobsite Inspection with Consent of the Respondent. The Complainant explained that there were pinholes in the drywall above a cabinet. I was not able to see the pinholes from five feet away. No further action is required. Reference Picture(s) 149 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complainant: Jonathan S Perry 6333 N Scottsdale Road #17 Scottsdale, AZ 85250

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: 517 Properties LLC DBA: Applied Minds Architectural Builders 2435 E Libby St Phoenix, AZ 85032

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 November 22, 2023

License No. ROC 323200

Re:Complaint No. 2023-10079

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on December 15, 2023.

RESTRICTIONS  You may not perform or hire other contractors to perform work that is outside the scope of your license.  If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 corrected the framing issue (bow) and then re-installed the door frame and door. Both parties agreed that the old weather-stripping (from 2020-2021) was re-used. I opened/closed the door and it took considerable force to operate. I noted there was rubbing on the inner door frame. I observed while the Complainant conducted a water test and noted that the threshold leaked within 20 seconds. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Missing weather strips and leaks at the threshold are not acceptable. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. No further action is required. Reference Picture(s) 7-9 Governing Rule: N/A

Compliance Item #7: No electric to wall but on bill Investigator’s Observation: Verified Both parties agreed that the Respondent inadvertently covered the electrical outlets on the front wall. The Respondent stated they can restore the outlets. I saw the electrical boxes were appropriately covered and no outlets were available. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 10-12 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #9: Did not seal metal top vertically or horizontally Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Complainant explained that he meant the attached patio cover at the front door. I saw there was daylight visible between the roofing material of the cover and the stuccoed wall of the house. This should be sealed to prevent water leaks/damage. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 13-14 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #12: When putting in gate sparks burned pavers did not put drop cloth Investigator’s Observation: Verified Both parties agreed that welding slag melted at least one paver. Parties disagreed on the cause of damage to two other pavers. I inspected the pavers and noted that one (P18) appeared to have been melted. Both parties agreed to the cause of this damage as welding slag. The other two pavers (P19- 20) appeared to be chipped from an unknown impact. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct (Paver in P-18) by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 18-20 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #17: Did not put drop cloth, dripped black paint Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw there were 6-7 pavers that had drops of paint on them that were the same color as overhead patio cover/lattice. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 27 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #19: Billed for removing tape on windows but did a poor job doing it, still there Investigator’s Observation: Verified I saw there was tape residue on the exterior window frames. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 28 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #20: Corner of new wall, stucco not down far enough Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw that the Complainant had pulled back some landscape rocks to reveal a section of the stuccoed wall that appeared to not extend far enough down the wall. The stucco should be uniform across the bottom of the wall. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 29 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #22: Stucco splatter on white breeze block no protective paper or plastic put up Investigator’s Observation: Verified I saw there was, what appeared to be, stucco splattered on the breeze block of the front yard wall. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 30-39 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #23: Bought new air conditioners they are a year and a half old at install and scratch and dent, dents pushing on coils, no vibration pads installed

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Verified Both parties agreed that both air conditioners had dented panels. The Respondent stated they had the panels on order and would install them once they are delivered. The Respondent stated that they could not locate any other units due to shortages in the industry and they installed the unit they could find, knowing they had damaged panels and knowing they would later replace those panels when they became available. I explained to the Complainant that air conditioning (AC) components can sit in the warehouse for any period of time and that does not mean the unit is not new. I saw that both ACs had dented panels. The respondent should correct by appropriate means. Reference Picture(s) 40-44 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #25: Paint and drywall spray on wood ceiling throughout home Investigator’s Observation: Verified I saw there were multiple locations throughout the house where the exposed beams had a very light overspray in small isolated spots. I observed this condition in all rooms with exposed beams and exposed tongue and grove ceilings. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 47-55

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #45: Paint incomplete on casing paint splatter on air return Investigator’s Observation: Verified I saw a small drip of wall paint on the register. I also saw the wall paint had not been adequately cut in above the register. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 72 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #47: Laundry door crooked Investigator’s Observation: Verified I saw that the reveal is not even on the sides and top. I also noted that the lower corner of the door rubbed against the door jamb. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Doors should not rub/bind against the jamb and should clear 1/8 inch at the top and sides. The contractor should make the necessary repairs one time within the first year. The respondent should correct by appropriate means. Reference Picture(s) 73 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #55: Ceiling by light fixture near living room still has decencies Investigator’s Observation: Verified I saw there were unfilled holes where an old fixture used to be. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 80 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #57: Kitchen Final Clean - Did not clean the debris from the draws from install Investigator’s Observation: Verified I saw there was obvious construction debris inside the base cabinets that had not been cleaned out. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 81 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #59: Paint overspray on kitchen cabinets Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw there was a small amount of paint overspray on the kitchen cabinets. I was able to easily remove them paint dots with my finger. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 82 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #60: Paint on shade chain Investigator’s Observation: Verified Both parties agreed that the Respondent’s painters got paint on the pull chains. I saw there was paint on the window shade pull chains. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 83 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #66: Fireplace grout cracked and popped out probably needed more than one application but nobody ever mentioned that or did it Investigator’s Observation: Verified Both parties agreed that the grout need to be corrected. I saw there were missing sections of grout. ROC Workmanship Standards for Licensed Contractors (June 2009) states, missing or irregular grout is not acceptable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The respondent should correct by appropriate means. Reference Picture(s) 87-88 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #67: Gas beauty ring not working properly to turn on and off (safety hazard) Investigator’s Observation: Verified Both parties agreed there was some type of obstruction in the tube, preventing the gas key from engaging with the valve. I attempted to engage the gas key with the valve and could not. I looked into the tube and noted there was an obstruction. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #71: Guest Room - Chips on counter were attempted to be polished it did not work and splatter all over shower door Investigator’s Observation: Verified I saw there were two scratches that parties agreed the Respondent attempted to fix. The scratches were immediately noticeable despite the attempted repair. I also noted that the glass shower enclosure was dirty and spotted; however, I could not determine how this occurred or who was responsible.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ROC Workmanship Standards for Licensed Contractors (June 2009) states, Scratches or chips in polished stone are not acceptable. Notable scratches or chips should be reported at walk through or within 10 days after move-in. Fissures are natural characteristics of stone and should not be construed as scratching or pitting. The Contractor should make necessary repairs. The respondent should correct by appropriate means. Reference Picture(s) 90-91 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #72: Guest Room - Paint and drywall on floor never cleaned up Investigator’s Observation: Verified I saw 5-6 drops of, what appeared to be, drywall mud on the floor. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 92-94 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #74: Why are light switches in this room not flush and can see paint decencies behind Investigator’s Observation: Verified Both parties explained that he Complainant chose several other types of switches before deciding to go the Legrand switches.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Respondent explained that the wall is CMU and they could only install a shallow depth electrical box. The Legrand switches require a deeper electrical box and so they stand off the wall. The Complainant stated he was not concerned about the switches standing off the wall but was concerned that the paint was not cut in well. I inspected the switches and noted they stand off the wall about ¼ inch. I noticed the area behind the switch was not completely painted. ROC Workmanship Standards for Licensed Contractors (June 2009) states, paint should be applied in a sufficient quantity to adequately cover the area. The respondent should correct the paint by appropriate means. Reference Picture(s) 95 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #76: Black mortar on ceiling from fixing the seal on edge Investigator’s Observation: Verified Both parties agreed there was a small black stain on the ceiling caused by the mirror seal repair. I saw there was a small black stain. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 96 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #79: Paint by closet light switch and below to ground does not look correct Investigator’s Observation: Investigator’s Observation: Verified I saw a small area that was not painted near the light switch in the guest room closet. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #80: Bathroom - 20 amp GFCI needs to be installed. Investigator’s Observation: Verified Both parties agreed the Respondent installed 15 amp GFCI outlets instead of 20 amp outlets. The respondent should correct by appropriate means. Reference Picture(s) 97 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #81: Drywall repair needed in closet ceiling Investigator’s Observation: Verified I saw a trowel mark in the ceiling in normal lighting from five feet away. GA-214-96, “Recommended Levels of Gypsum Board Finish” describes a level 5 drywall finish and states in part, “The surface must be smooth and free of tool marks and ridges.” The respondent should correct by appropriate means.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 98 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #84: Paint on barn door hardware Investigator’s Observation: Verified I saw there was wall paint on the barn door hardware. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 99 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #88: Did not paint edge of cabinet Investigator’s Observation: Verified The Complainant explained that he meant there was an area above the cabinet that was not painted. I saw that a small area had not been painted above the cabinet. The respondent should correct by appropriate means. Reference Picture(s) 102 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #96: Office - Door finishing is terrible easily the worst one, door casing is crooked Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw a small area on the door that did not have adequate paint coverage. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Interior paint should be applied in an amount conforming to the manufacturer’s specifications of coverage and in a sufficient quantity to visually cover all specified areas. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 108 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #97: Office - Bad paint on casing to enter bathroom Investigator’s Observation: Verified I saw a small area on the door casing that did not have adequate paint coverage. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Interior paint should be applied in an amount conforming to the manufacturer’s specifications of coverage and in a sufficient quantity to visually cover all specified areas. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 108 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #101: Office - Bathroom - 20 amp GFCI needs to be installed.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Verified Both parties agreed that the wrong outlet was installed. The Respondent agreed to correct this item. The respondent should correct by appropriate means. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #104: Primary Bedroom - Master closet door latch space Investigator’s Observation: Verified I saw that there was an excessive gap behind the door strike plate. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 114 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #106: Primary Bedroom - Splatter on cabinet from polishing counter Investigator’s Observation: Verified Both parties agreed that the splatter originated from the Respondent’s work. I saw there was an unknown substance splattered on the cabinets. I was able to easily remove the substance with my finger. The respondent should correct by appropriate means. Reference Picture(s) 116-117 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #110: Primary Bedroom - Recessed light and wood cut out by sink space between light Investigator’s Observation: Verified I saw that the tongue and groove wood ceiling had one location, near a vent, that was cut short and revealed a gap between the end of the board and the beam. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 119 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #111: Primary Bedroom - Light fixtures off center with faucets Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. I saw the light fixtures were not exactly centered on the wall, mirrors, or sinks. However, the location of the light fixtures is determined by framing, which may not allow for exact centering to any specific component. No further action is required. Reference Picture(s) 120 Governing Rule: N/A

Compliance Item #112: Primary Bedroom - Did a poor job blending wood filler from misplaced fire suppression head Investigator’s Observation: Verified Both parties agree the plug used to fill the hole was not stained the same as the beam. I saw the wood plug did not appear to have been stained at all and did not match the beam. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 121 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #117: Primary Bedroom - Paint under light switch poor Investigator’s Observation: Verified I saw there was a poorly done drywall/paint patch under the outlet. The drywall patch was rough and the paint did not match.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ROC Workmanship Standards for Licensed Contractors (June 2009) states, Painting required as corollary repair because of other work does not match surrounding paint. Paint should match surrounding areas as closely as possible. Contractor should refinish to match surrounding areas as closely as possible. The respondent should correct by appropriate means. Reference Picture(s) 123 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #118: Primary Bedroom - Paint on side casing and tile of master W/C Investigator’s Observation: Verified I saw there was no caulk/filler revealing the gap between the door casing and wall. ROC Workmanship Standards for Licensed Contractors (June 2009) states, All joints on molding, casing, etc., should fit and be securely attached, as well as properly filled and sanded. Contractor should make necessary repairs. The respondent should correct by appropriate means. Reference Picture(s) 124 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #119: Primary Bedroom - Purchased wrong faucet handles and still do not have even after I asked as soon as material came in to go to the place and check Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Both parties agreed that the wrong faucet handle was ordered and installed. The Respondent stated they are still waiting on one of the two correct handles to be delivered and will install once they are granted access to the project. The respondent should correct by appropriate means. Reference Picture(s) 125-126 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #121: Primary Bedroom - Tub filler not installed straight Investigator’s Observation: Verified Both parties agreed this item needs to be corrected. I saw the tub filler was not straight. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 127 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #125: Primary Bedroom - Grout cracking in master shower Investigator’s Observation: Verified I saw the grout in the vertical corner joint of the shower was cracked. ROC Workmanship Standards for Licensed Contractors (June 2009) states, missing or irregular grout is not acceptable. The respondent should correct by appropriate means. Reference Picture(s) 129

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item #126: Primary Bedroom - Tile cutout by shower diverter not cut correctly and see opening Investigator’s Observation: Verified I saw there was a visible opening between the shower wall tile and the diverter valve trim ring. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 130 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #140: Roof - Lattice Fasteners not sealed Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Both parties agreed that the lattice fasteners were not sealed. Both parties agreed that the fasteners on the solid portion of the cover were the only ones that were required to be sealed. I saw none of the fasteners were sealed. However, the fasteners on the lattice portion of the cover do not require sealing. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 140-141 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #141: Roof - Unfinished wood lattice cover Investigator’s Observation: Verified I saw the wall side of the ledger board was not painted. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 142 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #143: Roof - Scupper not sealed Investigator’s Observation: Verified I saw the flashing was pulling away and the seal had been broken. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The respondent should correct by appropriate means. Reference Picture(s) 143 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #145: Roof - SPF damage +/-4-inch x 2-inch Investigator’s Observation: Verified I saw three locations where there was damage/cracks in the roof material; one near the front patio cover, one near an AC parapet wall, and one near a scupper. Cracks, holes, or voids in foam roofing material is not acceptable. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 144-147 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #147: Roof - Stucco crack Investigator’s Observation: Verified Both parties agreed there was an excessive stucco crack in the parapet wall. I saw there was a stucco crack at the parapet wall that exceeded 1/16th inch. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #148: Fire suppression bleed off needs caulking. Investigator’s Observation: Verified Added at the Jobsite Inspection with Consent of the Respondent. Both parties agreed that there were areas that required final caulking to seal the penetrations from potential water intrusion. I saw that some areas had not been sealed. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 148 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #149: Stucco falling off below gas meter Investigator’s Observation: Verified Added at the Jobsite Inspection with Consent of the Respondent. Both parties agreed this compliance item need to be correct. I saw there was a small section of stucco that had broken and fallen away from the wall near the gas meter. The respondent should correct by appropriate means. Reference Picture(s) 148 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item #1: Billed for house numbers did not put on Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the house numbers had not been installed. The Complainant stated the house numbers are on-site. The Respondent stated they will install them when they are granted access. I saw there were no house numbers installed. No further action is required at this time. The Respondent should complete the project as agreed. Reference Picture(s) 1 Governing Rule: N/A

Compliance Item #2: Power washer broke expansion joint in driveway, dumpster broke expansion joint, and power washed without my permission did half driveway and covered my car in a mess. Investigator’s Observation: Not Verified Corrected Prior to Jobsite Inspection by another. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #3: Left dirt and cement from digging out wall and allowed contractors to dump cement then I was forced to pay to remove. They demoed the old wall and put in new one but did not take away old dirt won’t send me the invoice to see what was included Investigator’s Observation: Not Verified Corrected Prior to Jobsite Inspection by another.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #4: Front and side gate, rusty, welds not ground, weld splatter, pin holes, gates not self-closing, never told what type of gate they would build and how I wanted it finished Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Complainant explained that he was not satisfied with the appearance of the welds on the gate and had some of them ground down. Those areas were then re-primed (different color) by the Complainant. The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. No further action is required. Reference Picture(s) 2-6 Governing Rule: N/A

Compliance Item #6: Top and bottom seal on front door poor Investigator’s Observation: Combined with Compliance Item #5 See Compliance Item #5

Compliance Item #8: Did not return front electric box that was there before Investigator’s Observation: Combined with Compliance Item #7 See Compliance Item #7

Compliance Item #10: Light near front door not on straight Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Complainant explained that the wall-mounted light fixture (next to front door) is crooked. The light fixture has a single mounting point that allows the fixture to pivot left and right. This type of light fixture is prone to pivoting. I was able to straighten the light fixture by hand. This is an owner maintenance issue. No further action is required. Reference Picture(s) 15 Governing Rule: N/A

Compliance Item #11: Trellis used the wrong wood should have used something that would not split and drip, contractor will not share invoice for what wood was purchased Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Complainant pointed out two small splits in a single rafter along with several areas where sap was dripping from the wood. I inspected the small splits and noted that there was minimal separation in-line with the wood grain. I noted that there were several areas where sap had dripped from the wood. However, I was able to remove the crystalized sap easily with my hand. The rafters appeared to be within minimum workmanship standards. No further action is required. Reference Picture(s) 16-17 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I inspected the areas and noted that I could not see the condition from five feet away and had to get very close to see that there were small dots that appeared to have been broken off the stucco, revealing a slightly different color. There was no evidence indicating how this condition occurred. This item would normally be addressed during the punch list and through the Respondent’s warranty process. No further action is required. Reference Picture(s) 21-26 Governing Rule: N/A

Compliance Item #14: Paint of trellis poor Investigator’s Observation: Combined with Compliance Item #11 See Compliance Item #11

Compliance Item #15: Paint on side of house poor Investigator’s Observation: Combined with Compliance Item #13 See Compliance Item #13

Compliance Item #16: Front door not painted Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. I saw that the front door was not freshly painted and had overspray from the house paint. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 7 Governing Rule: N/A

Compliance Item #18: Front door and casing not painted even though paid for it Investigator’s Observation: Combined with Compliance Item #16

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 See Compliance Item #16

Compliance Item #21: Windows on wall not sealed correctly on the top, stucco should have gone further Investigator’s Observation: Not Verified I saw there were several locations in the front wall (both sides) that had small voids (≤1/16 inch). However, this wall is purely decorative and not typical construction. The Registrar does not make determinations based on aesthetics alone. No further action is required. Reference Picture(s) 30, 39 Governing Rule: N/A

Compliance Item #24: Bird deterrents are not filled with sand and they blow over and block the scuppers Investigator’s Observation: Not Verified The bird deterrents (Owl Decoys) are not permanently mounted to the structure and are not regulated by the Registrar. No further action is required. Reference Picture(s) 45-46 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The ding appeared to be impact damage and there was Insufficient Evidence to determine who was responsible or when it occurred. GA-214-96, “Recommended Levels of Gypsum Board Finish” States in part, “The surface must be smooth and free of tool marks and ridges.” The Drywall Finishing Council (DWFC); Method For Inspecting Interior Joint Treated Gypsum Panel Surfaces [rev 1-2017], states in part, “Inspection lighting shall be representative of normal lighting conditions in intensity and location. A normal viewing position shall be used (at any angle provided it is established at a minimum distance of five feet perpendicular from the surface to be viewed). Normal lighting conditions are described as those in place when the project is finished; including design lighting and natural lighting.” No further action is required. Reference Picture(s) 56-62 Governing Rule: N/A

Compliance Item #27: All steel ceiling registers were never cleaned and have finger prints Investigator’s Observation: Not Verified I explained to the Complainant that I was not able to determine who left fingerprints on the registers and that minor cleaning was homeowner maintenance. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 (a). All doors appeared to be filled/sanded within the acceptable minimum workmanship standards. (b). I saw that the interior doors appeared to be pre-primed on all six sides. Exterior doors are required to be sealed on all six sides; however, interior doors are not. One interior door did still have a tag stapled on the top; however, this is an easily correctable condition and it is not appropriate for the Registrar to intercede. (c). I inspected the doors casings that the Complainant pointed out and noted that they were all installed within acceptable minimum workmanship standards. (d). I noted that the doors were well finished and painted, meeting all acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 63-68 Governing Rule: N/A

Compliance Item #29: Paint and drywall spray on wood ceiling throughout home Investigator’s Observation: DUPLICATE Complaint Item See Compliance Item #25 No further action is required.

Compliance Item #30: Was told old white paint would be removed from beams and it takes 10 minutes it was never done Investigator’s Observation: Not Verified The Complainant explained that the Respondent told him they would remove the white paint that remained on the beams after another contractor removed the paint. Apparently there was paint left in the low spots on the beams.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw there was some white paint remaining in the low spots of beams; however, this is minor work not covered in the contract and it is not appropriate for the Registrar to intervene. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #31: Started caulking the ground baseboard around house and then stopped because they said they ran out of caulk Investigator’s Observation: Not Verified - Insufficient Evidence The parties disagree if the baseboards to floor tile should/should not have been caulked. I saw the baseboard/tile junction was not caulked. Caulking at the tile/baseboard junction is a homeowner preference. The contract was verbal and there was Insufficient Evidence to determine what the parties agreed to. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #32: Closet edges not caulked in every closet Investigator’s Observation: Not Verified The Complainant explained that he was referring to the lack of caulking at the closet insert where it meets the drywall. The Respondent explained that another contractor installed the closet inserts. I saw there was no caulking; however, the Respondent did not install the closet inserts and this is not typically caulked. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #33: Contractors did not place proper lighting to account for different lighting conditions throughout the course of the day and you can see imperfections at different times. Did not have proper tools to line things up straight Investigator’s Observation: Not Verified The Complainant explained that certain lighting throughout the day highlights areas that he believes are not properly painted. I explained that I would inspect the interior painted surfaces in normal room light including any natural light from windows. I inspected the areas pointed out by the Complainant and noted that the interior paint appeared to meet or exceed all acceptable minimum workmanship standards. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #34: Paid for entire home's tile and stone to be sealed by 511 Impregnator it was not sealed Investigator’s Observation: Not Verified The Complainant states that the tile/stone/grout was not sealed. The Respondent states that the tile/stone/grout was sealed. It is not possible to visually detect the presence of tile/stone/grout sealer. There was Insufficient Evidence to determine if the tile/stone/grout was/was not sealed. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #35: Floor tiles not flat and even throughout home grout issues Investigator’s Observation: Not Verified The Complainant pointed out 4-5 locations where he believed there was lippage.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I inspected those areas and noted that all were within acceptable minimum workmanship standards. Additionally, the floor tile has a rectified edge which is more noticeable under foot more than other types of tile. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #36: GFCI knowingly installed 15amp even though plans called for 20amp Investigator’s Observation: Corrected Prior to Jobsite Inspection by the Respondent No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #37: Most door casings are installed crooked Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #38: Garage door handle crooked (interior) Investigator’s Observation: Not Verified The installed door handles have a square back plate (rosette). There is a minimal amount of “play” in the back plate and it is common for a square back plate to move over time and have the appearance of being crooked. This is a minor condition inherent to the type of product installed and is easily correctable during regular homeowner maintenance. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #39: Garage door casing crooked (interior) Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #40: Garage door crooked even though have shims Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #41: Painters and dry wall installers dropped paint and plaster and did not clean Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant pointed out several spots on the garage floor. I inspected the spots and noted they did not appear to be plaster or paint. The spots were hardened and did not change when rubbed with my finger. I was not able to determine what the spots were, when they occurred, or who was responsible for them. No further action is required. Reference Picture(s) 69-70 Governing Rule: N/A

Compliance Item #42: Breaker box over loaded Investigator’s Observation: Not Verified - Insufficient Evidence I inspected the breaker box and noted that it was approved by the City of Scottsdale on 12-15-2022. During the Jobsite Inspection, there were no tripped breakers or any other electrical problem noted. The Registrar does not conduct full-system inspections/diagnostics. No further action is required. Reference Picture(s) 71 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #43: Painters and dry wall installers dropped paint and plaster and did not clean Investigator’s Observation: DUPLICATE Complaint Item See Compliance Item #41 No further action is required.

Compliance Item #44: Garage door not sealed on all 6 sides Investigator’s Observation: Not Verified The Complainant pointed out the door leading from the residence interior into the garage. While this door has minimal primer on the top, it is not an exterior door and is not required to be sealed on all six sides. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #46: Did not originally install drain for water softener Investigator’s Observation: Corrected Prior to Jobsite Inspection by Respondent No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #48: Washer and dryer in wrong positions they should be switched because of the doors Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The location (left or right) of the washer/dryer connections is not a workmanship issue and does not allege a violation of A.R.S. § 32-1154(A). The doors of modern washers/dryers can easily be switched to swing the opposite direction.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #49: Washer and dryer in wrong positions they should be switched because of the doors Investigator’s Observation: DUPLICATE Complaint Item See Compliance Item #48 No further action is required.

Compliance Item #50: Crown never installed even though paid for it Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the Complainant ordered the kitchen cabinets and that the manufacturer has delivered the incorrect crown and toe kicks. The Respondent stated they will install the crown as soon as the correct parts are delivered. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 74 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Respondent should install the door when access is granted. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #52: Counter stained because not sealed properly Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant states that the countertop was not sealed. The Respondent states that the countertop was sealed. It is not possible to visually detect the presence of countertop sealer. I inspected the areas that the Complainant pointed as and did not note any staining. However, I noted the countertops were dirty. There was Insufficient Evidence to determine if the countertop was/was not sealed. No further action is required. Reference Picture(s) 75-77 Governing Rule: N/A

Compliance Item #53: Counter by stovetop not correctly cut Investigator’s Observation: Not Verified The Complainant explained that he believed the countertop cuts at the stove were poor. I inspected the cuts and noted that they appeared to be within the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 78-79 Governing Rule: N/A

Compliance Item #54: Only used part of 2 slabs and I asked for the rest and they would not provide

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). This is a potential contractual dispute that is best resolved in another venue. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #56: Recessed lights not installed straight Investigator’s Observation: Not Verified I saw that the alignment of the recessed lighting appeared to be within acceptable minimum workmanship standards. I also saw that the recessed lighting fixtures were square and had rotated in the mounting hole. This is a common condition because the square recessed lighting fixtures are mounted in a round hole and held in place by light spring clips. The fixture is free to rotate within the round hole as a reaction to the normal movement of a structure. This condition can be easily corrected during regular owner maintenance. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #58: Kitchen Final Clean - Did not remove plastic from install Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw there was a small piece of protective plastic that remained on a kitchen cabinet pull. This condition can be easily corrected by the homeowner. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #61: Long wall baseboard is warped - Kitchen Investigator’s Observation: Not Verified The Complainant could not remember which “long wall” was warped and had me check two different locations. Inspected both locations using an 8 foot level (provided by the Complainant) placed against the baseboards. Both locations were straight/true and were within the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 84 Governing Rule: N/A

Compliance Item #63: Drywall spray by cabinets on ceiling near front door fireplace side was told it would be removed Investigator’s Observation: Combined with Compliance Item #25 See Compliance Item #25

Compliance Item #64: Pendent lights by bar not installed straight Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Complainant explained that one of the ropes hanging the pendent light was too long, making the light hand crooked. I saw the light was slightly crooked; however, the light hangs from a cord/rope and this does not indicate poor workmanship. No further action is required. Reference Picture(s) 85 Governing Rule: N/A

Compliance Item #65: Light switch and outlet not lined up on back of water cooler wall Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw the light switch and outlet were not aligned vertically. This does not indicate poor workmanship. No further action is required. Reference Picture(s) 86 Governing Rule: N/A

Compliance Item #68: Holes in beam where old fan was were never sealed Investigator’s Observation: Combined with Compliance Item #55 See Compliance Item #55

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #70: Closet casing cracking inside Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #73: Ceiling over bed still not flat even though they tried to fix Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #75: Shower door popped out and is not hitting the glass Investigator’s Observation: Corrected Prior to Jobsite Inspection by Respondent No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #77: Paint and drywall on floor never cleaned up Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #78: Double casing to enter not sanded on top Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #82: Office door casing crooked Investigator’s Observation: Not Verified I saw that the door casing was straight and plumb. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #83: Recessed lights crooked

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: DUPLICATE of Complaint Item #56 See Compliance Item #56

Compliance Item #85: Should have caulked edges of closet top Investigator’s Observation: Not Verified I saw there was no caulking on the top closet edges. However, there is no requirement for caulking in this location. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #86: Barn door edges Investigator’s Observation: See Compliance Item #84 See Compliance Item #84

Compliance Item #87: Never finished installing backsplash got mortar and handprints on walls Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. I saw that the backsplash was not finished and there were electrical outlets/switches hanging loose from the box. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 100-101 Governing Rule: N/A

Compliance Item #89: Office - Did not take off plastic before putting in door handles Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw there was a small piece of protective plastic that remained on a cabinet pull. This condition can be easily corrected by the homeowner. No further action is required. Reference Picture(s) 103 Governing Rule: N/A

Compliance Item #90: Office - Never caulked in the counter nor put backsplash nor sealed Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the Complainant still had choices to make in order to move forward with a backsplash or not. If a backsplash is chosen, caulking is premature. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 104-105 Governing Rule: N/A

Compliance Item #91: Office - Ceiling has deficiencies not level 5 even though they fixed Investigator’s Observation: DUPLICATE of Complaint Item #26 See Compliance Item #26

Compliance Item #92: Office - Recessed lights crooked Investigator’s Observation: DUPLICATE of Complaint Item #56 See Compliance Item #56

Compliance Item #93: Office - No vanity light installed Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Both parties agreed that the Complainant ordered the original light fixture and then re-ordered a replacement. The replacement is on-site. The Respondent stated they were happy to install the light fixture when they are given access to the project. I saw there was no light fixture installed. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 106 Governing Rule: N/A

Compliance Item #94: Office - Light fixture will most likely not be centered in bathroom Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the electrical box is not centered. I saw that the electrical box was not centered. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 106 Governing Rule: N/A

Compliance Item #95: Office - Mortar got on wall from fixing black seal near shower Investigator’s Observation: Not Verified - Insufficient Evidence I saw there was a dark spot on the wall; however, it was in an odd location in relation to the seal near the shower, and there was Insufficient Evidence to determine what the material was, how the material got on the wall, or who was responsible. No further action is required. Reference Picture(s) 107 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #98: Office - Grout haze not properly cleaned off floor Investigator’s Observation: Not Verified - Insufficient Evidence I saw there was some type of dust on the walls/floor. However, it did not consistently cover the walls/floor and I could not identify its source. No further action is required. Reference Picture(s) 109-110 Governing Rule: N/A

Compliance Item #99: Office - Floor in office area not flat Investigator’s Observation: Not Verified The Complainant pointed out multiple locations where he believed there was lippage. I inspected those areas and noted that all were within acceptable minimum workmanship standards. Additionally, the floor tile has a rectified edge which is more noticeable under foot more than other types of tile. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #100: Office - Small wall reveal is not straight or 90° from floor to ceiling Investigator’s Observation: Not Verified I inspected this compliance item and noted that it met the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #102: Primary Bedroom - Vanity door not replaced and right door does not soft close

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). Although the door is damaged, the Complainant was responsible for ordering that cabinets and all related materials. The Complainant stated the door arrived damaged from the manufacturer. The Respondent is not responsible for the damage. The Respondent stated they are happy to install the replacement door when they are granted access to the project. Additionally, This appears to be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. No further action is required. Reference Picture(s) 111-112 Governing Rule: N/A

Compliance Item #103: Primary Bedroom - Baseboard in atrium Investigator’s Observation: Not Verified – The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. The Respondent stated that they did not install the baseboards because they were waiting for the sauna to be installed. The Complainant agreed that another company installed the sauna and baseboards. No further action is required. Reference Picture(s) 113 Governing Rule: N/A

Compliance Item #107: Primary Bedroom - Splatter on luggage from polishing counter Investigator’s Observation: Not Verified - Insufficient Evidence

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 The Complainant explained that his luggage was also splattered with debris when the Respondent polished the countertops. I saw there was an unknown substance on the suitcase; however, there was not sufficient evidence to determine if the Respondent was responsible. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #108: Drywall splatter on beam by entry to bathroom because they forgot to paper Investigator’s Observation: DUPLICATE of Complaint Item #101 See Compliance Item #101

Compliance Item #109: Primary Bedroom - Did not replace broken ceiling fan Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. Both parties agreed that the ceiling fan was broken and did not function. The Respondent stated they would be happy to install the replacement ceiling fan when they were granted access to the project. I saw the ceiling fan did not work. No further action is required. Reference Picture(s) 118 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw the light fixtures were not exactly centered on the wall, mirrors, or sinks. However, the location of the light fixtures is determined by framing, which may not allow for exact centering to any specific component. No further action is required. Reference Picture(s) 120 Governing Rule: N/A

Compliance Item #113: Primary Bedroom - Did not sand or linseed oil trim in atrium Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the atrium had not been finished. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 122 Governing Rule: N/A

Compliance Item #114: Primary Bedroom - Paint splatter and roller touches to ceiling beams and wood Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #115: Primary Bedroom - Paint on ceiling in closet Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #116: Primary Bedroom - Roller mark on ceiling in bathroom Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item #120: Primary Bedroom - Water temp in master bathroom does not adjust Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. Although the conditions described are present, they are not verified as the responsibility of the respondent. The Respondent should install the solenoid when it arrives and once access is granted to the project. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #122: Primary Bedroom - Plumbing for steam generator not correct Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant did not demonstrate this item. However, the Respondent should further investigate this allegation and determine if an installation or manufacturing problem exists, taking appropriate corrective action as needed. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #123: Primary Bedroom - Staining on master shower head because water softener not installed in time Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw there were, what appeared to be, hard water deposits on the shower head. Hard water deposits may form on fixtures with or without a water softener installed. This is preventable with regular owner maintenance. No further action is required. Reference Picture(s) 128 Governing Rule: N/A

Compliance Item #124: Primary Bedroom - Sauna not installed being held hostage Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #127: Primary Bedroom - Grout haze not cleaned in wet area and shower Investigator’s Observation: Not Verified - Insufficient Evidence I saw there was some type of dust on the walls/floor. However, it did not consistently cover the walls/floor and I could not identify its source. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #128: Primary Bedroom - Steam shower light does not work Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Both parties agreed that this condition began after a power outage and that the manufacturer indicated the system needed to be reset. This condition is not the result of poor workmanship. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #129: Rear Electric - Did not reinstall GFCI for pool lights after they took down from the beam even though I mentioned at least 10 times Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #130: Rear Pack Out - Damaged my new teak table when put in storage because they did not wrap it correctly Investigator’s Observation: Not Verified - Insufficient Evidence There was Insufficient Evidence to determine how/when the table was damaged or who was responsible. No further action is required. Reference Picture(s) 131 Governing Rule: N/A

Compliance Item #131: Rear - Carriage light stucco cracked and poor painting around it Investigator’s Observation: Not Verified I inspected the stucco surrounding the carriage light and noted that it appeared to meet the acceptable minimum workmanship standards. No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 132 Governing Rule: N/A

Compliance Item #132: Rear - Not sure why the painters painted back before they were done working then charged me to fix it Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #133: Rear - Paint overspray on ceiling because did not paper enough Investigator’s Observation: Not Verified I inspected the areas the Complainant pointed out and noted that I could not see any paint overspray. No further action is required. Reference Picture(s) 133-137 Governing Rule: N/A

Compliance Item #134: Rear - Wood beam was stained by rain because they did not seal right away like I asked them to do, the response was it is wood it can get wet. Investigator’s Observation: Not Verified - Insufficient Evidence I saw the area the Complainant pointed out and noted that there was a high pressure misting system installed. There was Insufficient Evidence to determine if the staining was caused by the Respondent’s installation, the misting system, or exposure to weather. No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Reference Picture(s) 138 Governing Rule: N/A

Compliance Item #136: Rear - Did not install gas line to code Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #137: Rear - Stucco splatter on ceiling Investigator’s Observation: Combined with Compliance Item #133 See Compliance Item #133

Compliance Item #138: Gate is terrible splatter, not put in at the right height, I had to pay to have it moved Investigator’s Observation: Not Verified – The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. The Complainant stated that he hired another contractor to un-install the gate and re- install it. The Complainant also stated that several areas of the gate were ground by the mobile welder he hired. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #139: Roof - Debris fasteners left on SPF roof Investigator’s Observation: Not Verified Both parties agreed that the debris was rain gutter components. The Respondent stated he did not install the rain gutters.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 I saw the debris and recognized it as rain gutter spreaders/spacers. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #142: Roof - SPF ponding Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant did not conduct a water test. I noted that there was a bird deterrent blocking a scupper and there was evidence of previous ponding (dirt stains). There was Insufficient Evidence to determine if the previous ponding was a result of poor workmanship or scuppers being blocked by the bird deterrents. The Respondent should investigate this compliance item and take appropriate corrective action when access is granted to the project. No further action is required. Reference Picture(s) 147 Governing Rule: N/A

Compliance Item #144: Roof - SPF / stucco crack Investigator’s Observation: Combined with Compliance Item #145 See Compliance Item #145

Compliance Item #146: Roof - Weather shield box is not secured Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Respondent stated this is the cover for the high pressure misting system pump and he did not install that system. I saw this was the misting system pump cover and both parties agreed the Respondent did not install it.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #150: Drywall holes. Investigator’s Observation: Not Verified - Insufficient Evidence Added at the Jobsite Inspection with Consent of the Respondent. The Complainant explained that there were pinholes in the drywall above a cabinet. I was not able to see the pinholes from five feet away. No further action is required. Reference Picture(s) 149 Governing Rule: N/A

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Mark Nipp Mark Nipp, Investigator 602 7716740 [email redacted] 1700 W Washington St, Suite 105 Phoenix, AZ 85007

CC: Complainant Respondent

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complainant Attorney: Maci R. Burke, Esq. 6720 N Scottsdale Rd Scottsdale, AZ 85253

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Jobsite Inspection Notes

Case No.: 2023-10079 Investigator: Mark Nipp Inspection Date: October 2, 2023 Inspection Time: 9:00 AM

Complainant: Jonathan S Perry Respondent: 517 Properties LLC Not Present: (Dirk Alder and Nate Sickler) Not Present:

Jobsite General Notes: Both parties agree the contract was a verbal cost plus agreement. The Registrar has reviewed evidence that the Respondent is requesting additional funds to complete the project and the Complainant contests this additional charge. The Registrar has jurisdiction over those items contained in A.R.S. § 32-1154 and has no authority to make financial determinations. As such, the Registrar will only direct corrective work that has been completed by the Respondent and has been determined to not meet minimum workmanship standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I saw there were no house numbers installed. No further action is required at this time. The Respondent should complete the project as agreed. Reference Picture(s) 1 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

The Complainant explained that he was not satisfied with the appearance of the welds on the gate and had some of them ground down. Those areas were then re-primed (different color) by the Complainant. The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. No further action is required. Reference Picture(s) 2-6 Governing Rule: N/A

Compliance Item #5: Front door installed cooked and incorrectly Investigator’s Observation: Verified The Complainant explained the door was difficult to open/close, that the reveal was not even, and that it leaked at the top and bottom. Both parties agreed that the door and frame were pre-existing. The framing surrounding the door (in the wall) was bowing. The Respondent un-installed the door, corrected the framing issue (bow) and then re-installed the door frame and door. Both parties agreed that the old weather-stripping (from 2020-2021) was re-used. I opened/closed the door and it took considerable force to operate. I noted there was rubbing on the inner door frame. I observed while the Complainant conducted a water test and noted that the threshold leaked within 20 seconds. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Missing weather strips and leaks at the threshold are not acceptable. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. No further action is required. Reference Picture(s) 7-9 Governing Rule: N/A

Compliance Item #6: Top and bottom seal on front door poor Investigator’s Observation: Combined with Compliance Item #5 See Compliance Item #5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item #8: Did not return front electric box that was there before Investigator’s Observation: Combined with Compliance Item #7 See Compliance Item #7

Compliance Item #9: Did not seal metal top vertically or horizontally Investigator’s Observation: Verified The Complainant explained that he meant the attached patio cover at the front door. I saw there was daylight visible between the roofing material of the cover and the stuccoed wall of the house. This should be sealed to prevent water leaks/damage. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 13-14 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #10: Light near front door not on straight

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Complainant explained that the wall-mounted light fixture (next to front door) is crooked. The light fixture has a single mounting point that allows the fixture to pivot left and right. This type of light fixture is prone to pivoting. I was able to straighten the light fixture by hand. This is an owner maintenance issue. No further action is required. Reference Picture(s) 15 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

I inspected the pavers and noted that one (P18) appeared to have been melted. Both parties agreed to the cause of this damage as welding slag. The other two pavers (P19- 20) appeared to be chipped from an unknown impact. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct (Paver in P-18) by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 18-20 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #13: Stucco wall paint area poor front right Investigator’s Observation: Not Verified The Complainant was casting a shadow on the areas of concern in an attempt to make the areas more visible. I explained that I need to see the condition in normal ambient lighting and from a distance of five feet. I inspected the areas and noted that I could not see the condition from five feet away and had to get very close to see that there were small dots that appeared to have been broken off the stucco, revealing a slightly different color. There was no evidence indicating how this condition occurred. This item would normally be addressed during the punch list and through the Respondent’s warranty process. No further action is required. Reference Picture(s) 21-26 Governing Rule: N/A

Compliance Item #14: Paint of trellis poor Investigator’s Observation: Combined with Compliance Item #11 See Compliance Item #11

Compliance Item #15: Paint on side of house poor

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: Combined with Compliance Item #13 See Compliance Item #13

Compliance Item #17: Did not put drop cloth, dripped black paint Investigator’s Observation: Verified I saw there were 6-7 pavers that had drops of paint on them that were the same color as overhead patio cover/lattice. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 27 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #18: Front door and casing not painted even though paid for it Investigator’s Observation: Combined with Compliance Item #16 See Compliance Item #16

Compliance Item #19: Billed for removing tape on windows but did a poor job doing it, still there Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I saw there was tape residue on the exterior window frames. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 28 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #20: Corner of new wall, stucco not down far enough Investigator’s Observation: Verified I saw that the Complainant had pulled back some landscape rocks to reveal a section of the stuccoed wall that appeared to not extend far enough down the wall. The stucco should be uniform across the bottom of the wall. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 29 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

Compliance Item #21: Windows on wall not sealed correctly on the top, stucco should have gone further Investigator’s Observation: Not Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I saw there were several locations in the front wall (both sides) that had small voids (≤1/16 inch). However, this wall is purely decorative and not typical construction. The Registrar does not make determinations based on aesthetics alone. No further action is required. Reference Picture(s) 30, 39 Governing Rule: N/A

Compliance Item #23: Bought new air conditioners they are a year and a half old at install and scratch and dent, dents pushing on coils, no vibration pads installed Investigator’s Observation: Verified Both parties agreed that both air conditioners had dented panels. The Respondent stated they had the panels on order and would install them once they are delivered. The Respondent stated that they could not locate any other units due to shortages in the industry and they installed the unit they could find, knowing they had damaged panels and knowing they would later replace those panels when they became available.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I explained to the Complainant that air conditioning (AC) components can sit in the warehouse for any period of time and that does not mean the unit is not new. I saw that both ACs had dented panels. The respondent should correct by appropriate means. Reference Picture(s) 40-44 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #26: Drywall was not completed to a level 5 finish and had to be redone. I was asked to pay for repainting? Investigator’s Observation: Not Verified The Complainant pointed out multiple areas that he believed were not correct. I inspected the areas and noted that when viewing the locations standing and five feet away, I could not see them. I was able to see them once I got closer or shined a flashlight on them. Pursuant to the standards listed below, the drywall complies with the Level 5 finish standards. I saw one area that had a ‘ding’ in the guest bedroom. The ding appeared to be impact damage and there was Insufficient Evidence to determine who was responsible or when it occurred. GA-214-96, “Recommended Levels of Gypsum Board Finish” States in part, “The surface must be smooth and free of tool marks and ridges.” The Drywall Finishing Council (DWFC); Method For Inspecting Interior Joint Treated Gypsum Panel Surfaces [rev 1-2017], states in part, “Inspection lighting shall be representative of normal lighting conditions in intensity and location. A normal viewing position shall be used (at any angle provided it is established at a minimum distance of five feet perpendicular from the surface to be viewed). Normal lighting conditions are described as those in place when the project is finished; including design lighting and natural lighting.” No further action is required. Reference Picture(s) 56-62 Governing Rule: N/A

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Compliance Item #28: Doors not sanded properly. Doors not sealed on all 6 sides. Nearly all door casings in the entire house are crooked. Edges of doors are not sanded. Investigator’s Observation: Not Verified I inspected the doors and noted the following: (a). All doors appeared to be filled/sanded within the acceptable minimum workmanship standards. (b). I saw that the interior doors appeared to be pre-primed on all six sides. Exterior doors are required to be sealed on all six sides; however, interior doors are not. One interior door did still have a tag stapled on the top; however, this is an easily correctable condition and it is not appropriate for the Registrar to intercede. (c). I inspected the doors casings that the Complainant pointed out and noted that they were all installed within acceptable minimum workmanship standards. (d). I noted that the doors were well finished and painted, meeting all acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 63-68 Governing Rule: N/A

Compliance Item #29: Paint and drywall spray on wood ceiling throughout home Investigator’s Observation: DUPLICATE Complaint Item See Compliance Item #25 No further action is required.

Compliance Item #30: Was told old white paint would be removed from beams and it takes 10 minutes it was never done Investigator’s Observation: Not Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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The Complainant explained that the Respondent told him they would remove the white paint that remained on the beams after another contractor removed the paint. Apparently there was paint left in the low spots on the beams. I saw there was some white paint remaining in the low spots of beams; however, this is minor work not covered in the contract and it is not appropriate for the Registrar to intervene. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: N/A

Compliance Item #33: Contractors did not place proper lighting to account for different lighting conditions throughout the course of the day and you can see imperfections at different times. Did not have proper tools to line things up straight Investigator’s Observation: Not Verified The Complainant explained that certain lighting throughout the day highlights areas that he believes are not properly painted. I explained that I would inspect the interior painted surfaces in normal room light including any natural light from windows. I inspected the areas pointed out by the Complainant and noted that the interior paint appeared to meet or exceed all acceptable minimum workmanship standards. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I inspected those areas and noted that all were within acceptable minimum workmanship standards. Additionally, the floor tile has a rectified edge which is more noticeable under foot more than other types of tile. No further action is required. Reference Picture(s) N/A Governing Rule: N/A

Compliance Item #37: Most door casings are installed crooked Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #39: Garage door casing crooked (interior) Investigator’s Observation: DUPLICATE Complaint Item

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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No further action is required.

Compliance Item #40: Garage door crooked even though have shims Investigator’s Observation: DUPLICATE Complaint Item No further action is required.

Compliance Item #43: Painters and dry wall installers dropped paint and plaster and did not clean Investigator’s Observation: DUPLICATE Complaint Item See Compliance Item #41 No further action is required.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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ROC Workmanship Standards for Licensed Contractors (June 2009) states, Doors should not rub/bind against the jamb and should clear 1/8 inch at the top and sides. The contractor should make the necessary repairs one time within the first year. The respondent should correct by appropriate means. Reference Picture(s) 73 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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The Respondent stated they will install the crown as soon as the correct parts are delivered. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 74 Governing Rule: N/A

Compliance Item #51: Doors never replaced from damage Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. Both parties agreed that the Complainant ordered the kitchen cabinets and that a cabinet door was delivered damaged. The Complainant stated the new door has arrived and has not been installed. The Respondent stated they will install the door once they are given access by the Complainant. The Respondent should install the door when access is granted. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #52: Counter stained because not sealed properly Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant states that the countertop was not sealed. The Respondent states that the countertop was sealed. It is not possible to visually detect the presence of countertop sealer. I inspected the areas that the Complainant pointed as and did not note any staining. However, I noted the countertops were dirty. There was Insufficient Evidence to determine if the countertop was/was not sealed. No further action is required. Reference Picture(s) 75-77 Governing Rule: N/A Compliance Item #53: Counter by stovetop not correctly cut Investigator’s Observation: Not Verified

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The Complainant explained that he believed the countertop cuts at the stove were poor. I inspected the cuts and noted that they appeared to be within the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 78-79 Governing Rule: N/A Compliance Item #54: Only used part of 2 slabs and I asked for the rest and they would not provide Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). This is a potential contractual dispute that is best resolved in another venue. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #55: Ceiling by light fixture near living room still has decencies Investigator’s Observation: Verified I saw there were unfilled holes where an old fixture used to be. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 80 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #56: Recessed lights not installed straight Investigator’s Observation: Not Verified I saw that the alignment of the recessed lighting appeared to be within acceptable minimum workmanship standards. I also saw that the recessed lighting fixtures were 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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square and had rotated in the mounting hole. This is a common condition because the square recessed lighting fixtures are mounted in a round hole and held in place by light spring clips. The fixture is free to rotate within the round hole as a reaction to the normal movement of a structure. This condition can be easily corrected during regular owner maintenance. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #57: Kitchen Final Clean - Did not clean the debris from the draws from install Investigator’s Observation: Verified I saw there was obvious construction debris inside the base cabinets that had not been cleaned out. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 81 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #58: Kitchen Final Clean - Did not remove plastic from install Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw there was a small piece of protective plastic that remained on a kitchen cabinet pull. This condition can be easily corrected by the homeowner. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #59: Paint overspray on kitchen cabinets Investigator’s Observation: Verified

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I saw there was a small amount of paint overspray on the kitchen cabinets. I was able to easily remove them paint dots with my finger. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 82 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #60: Paint on shade chain Investigator’s Observation: Verified Both parties agreed that the Respondent’s painters got paint on the pull chains. I saw there was paint on the window shade pull chains. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 83 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #61: Long wall baseboard is warped - Kitchen Investigator’s Observation: Not Verified The Complainant could not remember which “long wall” was warped and had me check two different locations. Inspected both locations using an 8 foot level (provided by the Complainant) placed against the baseboards. Both locations were straight/true and were within the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 84 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #62: Kitchen Electric - North wall/far right GFCI installed crooked. All others are crooked as well. Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw that the outlet was securely attached and that it was ever so slightly crooked. This is an easily corrected condition and does not indicate and poor workmanship. N/A Reference Picture(s) N/A Governing Rule: N/A Compliance Item #63: Drywall spray by cabinets on ceiling near front door fireplace side was told it would be removed Investigator’s Observation: Combined with Compliance Item #25 See Compliance Item #25 Compliance Item #64: Pendent lights by bar not installed straight Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). The Complainant explained that one of the ropes hanging the pendent light was too long, making the light hand crooked. I saw the light was slightly crooked; however, the light hangs from a cord/rope and this does not indicate poor workmanship. No further action is required. Reference Picture(s) 85 Governing Rule: N/A Compliance Item #65: Light switch and outlet not lined up on back of water cooler wall Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw the light switch and outlet were not aligned vertically. This does not indicate poor workmanship. No further action is required. Reference Picture(s) 86 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: N/A Compliance Item #66: Fireplace grout cracked and popped out probably needed more than one application but nobody ever mentioned that or did it Investigator’s Observation: Verified Both parties agreed that the grout need to be corrected. I saw there were missing sections of grout. ROC Workmanship Standards for Licensed Contractors (June 2009) states, missing or irregular grout is not acceptable. The respondent should correct by appropriate means. Reference Picture(s) 87-88 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #67: Gas beauty ring not working properly to turn on and off (safety hazard) Investigator’s Observation: Verified Both parties agreed there was some type of obstruction in the tube, preventing the gas key from engaging with the valve. I attempted to engage the gas key with the valve and could not. I looked into the tube and noted there was an obstruction. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #68: Holes in beam where old fan was were never sealed Investigator’s Observation: Combined with Compliance Item #55 See Compliance Item #55 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #69: Baseboard in closet not finished Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. I saw there were two missing small pieces of baseboard at the door. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 89 Governing Rule: N/A Compliance Item #70: Closet casing cracking inside Investigator’s Observation: DUPLICATE Complaint Item No further action is required. Compliance Item #71: Guest Room - Chips on counter were attempted to be polished it did not work and splatter all over shower door Investigator’s Observation: Verified I saw there were two scratches that parties agreed the Respondent attempted to fix. The scratches were immediately noticeable despite the attempted repair. I also noted that the glass shower enclosure was dirty and spotted; however, I could not determine how this occurred or who was responsible. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Scratches or chips in polished stone are not acceptable. Notable scratches or chips should be reported at walk through or within 10 days after move-in. Fissures are natural characteristics of stone and should not be construed as scratching or pitting. The Contractor should make necessary repairs. The respondent should correct by appropriate means. Reference Picture(s) 90-91 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #72: Guest Room - Paint and drywall on floor never cleaned up Investigator’s Observation: Verified I saw 5-6 drops of, what appeared to be, drywall mud on the floor.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 92-94 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #73: Ceiling over bed still not flat even though they tried to fix Investigator’s Observation: DUPLICATE Complaint Item No further action is required. Compliance Item #74: Why are light switches in this room not flush and can see paint decencies behind Investigator’s Observation: Verified Both parties explained that he Complainant chose several other types of switches before deciding to go the Legrand switches. The Respondent explained that the wall is CMU and they could only install a shallow depth electrical box. The Legrand switches require a deeper electrical box and so they stand off the wall. The Complainant stated he was not concerned about the switches standing off the wall but was concerned that the paint was not cut in well. I inspected the switches and noted they stand off the wall about ¼ inch. I noticed the area behind the switch was not completely painted. ROC Workmanship Standards for Licensed Contractors (June 2009) states, paint should be applied in a sufficient quantity to adequately cover the area. The respondent should correct the paint by appropriate means. Reference Picture(s) 95 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #75: Shower door popped out and is not hitting the glass Investigator’s Observation: Corrected Prior to Jobsite Inspection by Respondent 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #76: Black mortar on ceiling from fixing the seal on edge Investigator’s Observation: Verified Both parties agreed there was a small black stain on the ceiling caused by the mirror seal repair. I saw there was a small black stain. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 96 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #77: Paint and drywall on floor never cleaned up Investigator’s Observation: DUPLICATE Complaint Item No further action is required. Compliance Item #78: Double casing to enter not sanded on top Investigator’s Observation: DUPLICATE Complaint Item No further action is required. Compliance Item #79: Paint by closet light switch and below to ground does not look correct Investigator’s Observation: Investigator’s Observation: Verified I saw a small area that was not painted near the light switch in the guest room closet. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: N/A Compliance Item #80: Bathroom - 20 amp GFCI needs to be installed. Investigator’s Observation: Verified Both parties agreed the Respondent installed 15 amp GFCI outlets instead of 20 amp outlets. The respondent should correct by appropriate means. Reference Picture(s) 97 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #81: Drywall repair needed in closet ceiling Investigator’s Observation: Verified I saw a trowel mark in the ceiling in normal lighting from five feet away. GA-214-96, “Recommended Levels of Gypsum Board Finish” describes a level 5 drywall finish and states in part, “The surface must be smooth and free of tool marks and ridges.” The respondent should correct by appropriate means. Reference Picture(s) 98 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #82: Office door casing crooked Investigator’s Observation: Not Verified I saw that the door casing was straight and plumb. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #83: Recessed lights crooked Investigator’s Observation: DUPLICATE of Complaint Item #56 See Compliance Item #56 Compliance Item #84: Paint on barn door hardware 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: Verified I saw there was wall paint on the barn door hardware. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 99 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #85: Should have caulked edges of closet top Investigator’s Observation: Not Verified I saw there was no caulking on the top closet edges. However, there is no requirement for caulking in this location. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #86: Barn door edges Investigator’s Observation: See Compliance Item #84 See Compliance Item #84 Compliance Item #87: Never finished installing backsplash got mortar and handprints on walls Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. I saw that the backsplash was not finished and there were electrical outlets/switches hanging loose from the box. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 100-101 Governing Rule: N/A Compliance Item #88: Did not paint edge of cabinet Investigator’s Observation: Verified The Complainant explained that he meant there was an area above the cabinet that was not painted. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I saw that a small area had not been painted above the cabinet. The respondent should correct by appropriate means. Reference Picture(s) 102 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #89: Office - Did not take off plastic before putting in door handles Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). I saw there was a small piece of protective plastic that remained on a cabinet pull. This condition can be easily corrected by the homeowner. No further action is required. Reference Picture(s) 103 Governing Rule: N/A Compliance Item #90: Office - Never caulked in the counter nor put backsplash nor sealed Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the Complainant still had choices to make in order to move forward with a backsplash or not. If a backsplash is chosen, caulking is premature. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 104-105 Governing Rule: N/A Compliance Item #91: Office - Ceiling has deficiencies not level 5 even though they fixed Investigator’s Observation: DUPLICATE of Complaint Item #26 See Compliance Item #26 Compliance Item #92: Office - Recessed lights crooked Investigator’s Observation: DUPLICATE of Complaint Item #56 See Compliance Item #56 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #93: Office - No vanity light installed Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the Complainant ordered the original light fixture and then re-ordered a replacement. The replacement is on-site. The Respondent stated they were happy to install the light fixture when they are given access to the project. I saw there was no light fixture installed. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 106 Governing Rule: N/A Compliance Item #94: Office - Light fixture will most likely not be centered in bathroom Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the electrical box is not centered. I saw that the electrical box was not centered. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 106 Governing Rule: N/A Compliance Item #95: Office - Mortar got on wall from fixing black seal near shower Investigator’s Observation: Not Verified - Insufficient Evidence I saw there was a dark spot on the wall; however, it was in an odd location in relation to the seal near the shower, and there was Insufficient Evidence to determine what the material was, how the material got on the wall, or who was responsible. No further action is required. Reference Picture(s) 107 Governing Rule: N/A Compliance Item #96: Office - Door finishing is terrible easily the worst one, door casing is crooked 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: Verified I saw a small area on the door that did not have adequate paint coverage. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Interior paint should be applied in an amount conforming to the manufacturer’s specifications of coverage and in a sufficient quantity to visually cover all specified areas. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 108 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #97: Office - Bad paint on casing to enter bathroom Investigator’s Observation: Verified I saw a small area on the door casing that did not have adequate paint coverage. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Interior paint should be applied in an amount conforming to the manufacturer’s specifications of coverage and in a sufficient quantity to visually cover all specified areas. The contractor should identify all locations where this condition exists and the respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 108 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #98: Office - Grout haze not properly cleaned off floor Investigator’s Observation: Not Verified - Insufficient Evidence I saw there was some type of dust on the walls/floor. However, it did not consistently cover the walls/floor and I could not identify its source. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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No further action is required. Reference Picture(s) 109-110 Governing Rule: N/A Compliance Item #99: Office - Floor in office area not flat Investigator’s Observation: Not Verified The Complainant pointed out multiple locations where he believed there was lippage. I inspected those areas and noted that all were within acceptable minimum workmanship standards. Additionally, the floor tile has a rectified edge which is more noticeable under foot more than other types of tile. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #100: Office - Small wall reveal is not straight or 90° from floor to ceiling Investigator’s Observation: Not Verified I inspected this compliance item and noted that it met the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #101: Office - Bathroom - 20 amp GFCI needs to be installed. Investigator’s Observation: Verified Both parties agreed that the wrong outlet was installed. The Respondent agreed to correct this item. The respondent should correct by appropriate means. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #102: Primary Bedroom - Vanity door not replaced and right door does not soft close Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Although the door is damaged, the Complainant was responsible for ordering that cabinets and all related materials. The Complainant stated the door arrived damaged from the manufacturer. The Respondent is not responsible for the damage. The Respondent stated they are happy to install the replacement door when they are granted access to the project. Additionally, This appears to be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. No further action is required. Reference Picture(s) 111-112 Governing Rule: N/A Compliance Item #103: Primary Bedroom - Baseboard in atrium Investigator’s Observation: Not Verified – The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. The Respondent stated that they did not install the baseboards because they were waiting for the sauna to be installed. The Complainant agreed that another company installed the sauna and baseboards. No further action is required. Reference Picture(s) 113 Governing Rule: N/A Compliance Item #104: Primary Bedroom - Master closet door latch space Investigator’s Observation: Verified I saw that there was an excessive gap behind the door strike plate. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 114 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #105: Primary Bedroom - Door handle crooked or does not go back to flat from master closet gap at latch Investigator’s Observation: Verified I saw that the door handle was not operating correctly and would not auto-return to its resting position when released. This condition is likely caused by poor installation. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The Respondent should investigate the cause of this condition and The respondent should correct by appropriate means. Reference Picture(s) 115 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #106: Primary Bedroom - Splatter on cabinet from polishing counter Investigator’s Observation: Verified Both parties agreed that the splatter originated from the Respondent’s work. I saw there was an unknown substance splattered on the cabinets. I was able to easily remove the substance with my finger. The respondent should correct by appropriate means. Reference Picture(s) 116-117 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #107: Primary Bedroom - Splatter on luggage from polishing counter Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant explained that his luggage was also splattered with debris when the Respondent polished the countertops. I saw there was an unknown substance on the suitcase; however, there was not sufficient evidence to determine if the Respondent was responsible. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #108: Drywall splatter on beam by entry to bathroom because they forgot to paper Investigator’s Observation: DUPLICATE of Complaint Item #101 See Compliance Item #101 Compliance Item #109: Primary Bedroom - Did not replace broken ceiling fan Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. Both parties agreed that the ceiling fan was broken and did not function. The Respondent stated they would be happy to install the replacement ceiling fan when they were granted access to the project. I saw the ceiling fan did not work. No further action is required. Reference Picture(s) 118 Governing Rule: N/A Compliance Item #110: Primary Bedroom - Recessed light and wood cut out by sink space between light Investigator’s Observation: Verified I saw that the tongue and groove wood ceiling had one location, near a vent, that was cut short and revealed a gap between the end of the board and the beam. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 119 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #111: Primary Bedroom - Light fixtures off center with faucets Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. I saw the light fixtures were not exactly centered on the wall, mirrors, or sinks. However, the location of the light fixtures is determined by framing, which may not allow for exact centering to any specific component. No further action is required. Reference Picture(s) 120 Governing Rule: N/A Compliance Item #112: Primary Bedroom - Did a poor job blending wood filler from misplaced fire suppression head Investigator’s Observation: Verified Both parties agree the plug used to fill the hole was not stained the same as the beam. I saw the wood plug did not appear to have been stained at all and did not match the beam. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 121 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #113: Primary Bedroom - Did not sand or linseed oil trim in atrium Investigator’s Observation: Not Verified – Although this condition exists, it is related to the ongoing contractual/financial dispute. Both parties agreed that the atrium had not been finished. No further action is required. The Respondent should complete the project as agreed. Reference Picture(s) 122 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #114: Primary Bedroom - Paint splatter and roller touches to ceiling beams and wood Investigator’s Observation: DUPLICATE Complaint Item No further action is required. Compliance Item #115: Primary Bedroom - Paint on ceiling in closet Investigator’s Observation: DUPLICATE Complaint Item No further action is required. Compliance Item #116: Primary Bedroom - Roller mark on ceiling in bathroom Investigator’s Observation: DUPLICATE Complaint Item No further action is required. Compliance Item #117: Primary Bedroom - Paint under light switch poor Investigator’s Observation: Verified I saw there was a poorly done drywall/paint patch under the outlet. The drywall patch was rough and the paint did not match. ROC Workmanship Standards for Licensed Contractors (June 2009) states, Painting required as corollary repair because of other work does not match surrounding paint. Paint should match surrounding areas as closely as possible. Contractor should refinish to match surrounding areas as closely as possible. The respondent should correct by appropriate means. Reference Picture(s) 123 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #118: Primary Bedroom - Paint on side casing and tile of master W/C Investigator’s Observation: Verified I saw there was no caulk/filler revealing the gap between the door casing and wall. ROC Workmanship Standards for Licensed Contractors (June 2009) states, All joints on molding, casing, etc., should fit and be securely attached, as well as properly filled and sanded. Contractor should make necessary repairs. The respondent should correct by appropriate means. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Reference Picture(s) 124 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #119: Primary Bedroom - Purchased wrong faucet handles and still do not have even after I asked as soon as material came in to go to the place and check Investigator’s Observation: Verified Both parties agreed that the wrong faucet handle was ordered and installed. The Respondent stated they are still waiting on one of the two correct handles to be delivered and will install once they are granted access to the project. The respondent should correct by appropriate means. Reference Picture(s) 125-126 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #120: Primary Bedroom - Water temp in master bathroom does not adjust Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. Although the conditions described are present, they are not verified as the responsibility of the respondent. The Respondent should install the solenoid when it arrives and once access is granted to the project. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #121: Primary Bedroom - Tub filler not installed straight Investigator’s Observation: Verified 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Both parties agreed this item needs to be corrected. I saw the tub filler was not straight. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 127 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #122: Primary Bedroom - Plumbing for steam generator not correct Investigator’s Observation: Not Verified - Insufficient Evidence The Complainant did not demonstrate this item. However, the Respondent should further investigate this allegation and determine if an installation or manufacturing problem exists, taking appropriate corrective action as needed. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #123: Primary Bedroom - Staining on master shower head because water softener not installed in time Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. I saw there were, what appeared to be, hard water deposits on the shower head. Hard water deposits may form on fixtures with or without a water softener installed. This is preventable with regular owner maintenance. No further action is required. Reference Picture(s) 128 Governing Rule: N/A Compliance Item #124: Primary Bedroom - Sauna not installed being held hostage 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #125: Primary Bedroom - Grout cracking in master shower Investigator’s Observation: Verified I saw the grout in the vertical corner joint of the shower was cracked. ROC Workmanship Standards for Licensed Contractors (June 2009) states, missing or irregular grout is not acceptable. The respondent should correct by appropriate means. Reference Picture(s) 129 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #126: Primary Bedroom - Tile cutout by shower diverter not cut correctly and see opening Investigator’s Observation: Verified I saw there was a visible opening between the shower wall tile and the diverter valve trim ring. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 130 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #127: Primary Bedroom - Grout haze not cleaned in wet area and shower Investigator’s Observation: Not Verified - Insufficient Evidence I saw there was some type of dust on the walls/floor. However, it did not consistently cover the walls/floor and I could not identify its source. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #128: Primary Bedroom - Steam shower light does not work Investigator’s Observation: Not Verified as the responsibility of the respondent. This may be the responsibility of the product manufacturer. Note: The Registrar makes no determination regarding the product manufacturer’s responsibility or liability. Both parties agreed that this condition began after a power outage and that the manufacturer indicated the system needed to be reset. This condition is not the result of poor workmanship. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #129: Rear Electric - Did not reinstall GFCI for pool lights after they took down from the beam even though I mentioned at least 10 times Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #130: Rear Pack Out - Damaged my new teak table when put in storage because they did not wrap it correctly Investigator’s Observation: Not Verified - Insufficient Evidence There was Insufficient Evidence to determine how/when the table was damaged or who was responsible. No further action is required. Reference Picture(s) 131 Governing Rule: N/A Compliance Item #131: Rear - Carriage light stucco cracked and poor painting around it Investigator’s Observation: Not Verified 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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I inspected the stucco surrounding the carriage light and noted that it appeared to meet the acceptable minimum workmanship standards. No further action is required. Reference Picture(s) 132 Governing Rule: N/A Compliance Item #132: Rear - Not sure why the painters painted back before they were done working then charged me to fix it Investigator’s Observation: Not Verified – This compliance item does not indicate poor workmanship or a violation of A.R.S. § 32-1154(A). No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #133: Rear - Paint overspray on ceiling because did not paper enough Investigator’s Observation: Not Verified I inspected the areas the Complainant pointed out and noted that I could not see any paint overspray. No further action is required. Reference Picture(s) 133-137 Governing Rule: N/A Compliance Item #134: Rear - Wood beam was stained by rain because they did not seal right away like I asked them to do, the response was it is wood it can get wet. Investigator’s Observation: Not Verified - Insufficient Evidence I saw the area the Complainant pointed out and noted that there was a high pressure misting system installed. There was Insufficient Evidence to determine if the staining was caused by the Respondent’s installation, the misting system, or exposure to weather. No further action is required. Reference Picture(s) 138 Governing Rule: N/A 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Compliance Item #135: Rear - Missed spot on side of the pipe when painting no quality control was implemented Investigator’s Observation: Verified I saw there was a small section that had not been painted. The respondent should correct by appropriate means. Reference Picture(s) 139 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #136: Rear - Did not install gas line to code Investigator’s Observation: Corrected Prior to Jobsite Inspection by Another No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #137: Rear - Stucco splatter on ceiling Investigator’s Observation: Combined with Compliance Item #133 See Compliance Item #133 Compliance Item #138: Gate is terrible splatter, not put in at the right height, I had to pay to have it moved Investigator’s Observation: Not Verified – The registrar may not issue a citation for poor workmanship if the contractor’s work has been subject to neglect, modification, or abuse [A.R.S. § 32-1155(D)]. The Complainant stated that he hired another contractor to un-install the gate and re- install it. The Complainant also stated that several areas of the gate were ground by the mobile welder he hired. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #139: Roof - Debris fasteners left on SPF roof Investigator’s Observation: Not Verified Both parties agreed that the debris was rain gutter components. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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The Respondent stated he did not install the rain gutters. I saw the debris and recognized it as rain gutter spreaders/spacers. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #140: Roof - Lattice Fasteners not sealed Investigator’s Observation: Verified Both parties agreed that the lattice fasteners were not sealed. Both parties agreed that the fasteners on the solid portion of the cover were the only ones that were required to be sealed. I saw none of the fasteners were sealed. However, the fasteners on the lattice portion of the cover do not require sealing. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 140-141 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #141: Roof - Unfinished wood lattice cover Investigator’s Observation: Verified I saw the wall side of the ledger board was not painted. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 142 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #142: Roof - SPF ponding Investigator’s Observation: Not Verified - Insufficient Evidence 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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The Complainant did not conduct a water test. I noted that there was a bird deterrent blocking a scupper and there was evidence of previous ponding (dirt stains). There was Insufficient Evidence to determine if the previous ponding was a result of poor workmanship or scuppers being blocked by the bird deterrents. The Respondent should investigate this compliance item and take appropriate corrective action when access is granted to the project. No further action is required. Reference Picture(s) 147 Governing Rule: N/A Compliance Item #143: Roof - Scupper not sealed Investigator’s Observation: Verified I saw the flashing was pulling away and the seal had been broken. ROC Workmanship Standards for Licensed Contractors (June 2009) states, A contractor shall perform all work in a professional and workmanlike manner. The respondent should correct by appropriate means. Reference Picture(s) 143 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #144: Roof - SPF / stucco crack Investigator’s Observation: Combined with Compliance Item #145 See Compliance Item #145 Compliance Item #145: Roof - SPF damage +/-4-inch x 2-inch Investigator’s Observation: Verified I saw three locations where there was damage/cracks in the roof material; one near the front patio cover, one near an AC parapet wall, and one near a scupper. Cracks, holes, or voids in foam roofing material is not acceptable. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) 144-147 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #146: Roof - Weather shield box is not secured Investigator’s Observation: Not Verified – Although the conditions described are present, they are not verified as the responsibility of the respondent. The Respondent stated this is the cover for the high pressure misting system pump and he did not install that system. I saw this was the misting system pump cover and both parties agreed the Respondent did not install it. No further action is required. Reference Picture(s) N/A Governing Rule: N/A Compliance Item #147: Roof - Stucco crack Investigator’s Observation: Verified Both parties agreed there was an excessive stucco crack in the parapet wall. I saw there was a stucco crack at the parapet wall that exceeded 1/16th inch. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. Reference Picture(s) N/A Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #148: Fire suppression bleed off needs caulking. Investigator’s Observation: Verified Added at the Jobsite Inspection with Consent of the Respondent. Both parties agreed that there were areas that required final caulking to seal the penetrations from potential water intrusion. I saw that some areas had not been sealed. The respondent should correct by appropriate means, pursuant to the contract, applicable building codes, and within the scope of their license. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Reference Picture(s) 148 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #149: Stucco falling off below gas meter Investigator’s Observation: Verified Added at the Jobsite Inspection with Consent of the Respondent. Both parties agreed this compliance item need to be correct. I saw there was a small section of stucco that had broken and fallen away from the wall near the gas meter. The respondent should correct by appropriate means. Reference Picture(s) 148 Governing Rule: A.R.S. § 32-1154(A)(3); Violation of any rule adopted by the registrar; Namely R 4-9-108(a): A contractor shall perform work in a professional and workmanlike manner. Compliance Item #150: Drywall holes. Investigator’s Observation: Not Verified - Insufficient Evidence Added at the Jobsite Inspection with Consent of the Respondent. The Complainant explained that there were pinholes in the drywall above a cabinet. I was not able to see the pinholes from five feet away. No further action is required. Reference Picture(s) 149 Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Complainant: Jonathan S Perry 6333 N Scottsdale Road #17 Scottsdale, AZ 85250

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: 517 Properties LLC DBA: Applied Minds Architectural Builders 2435 E Libby St Phoenix, AZ 85032

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 December 13, 2023