2023A-09944-CHC-ROC Notice of Hearing and Packet MAILED

2023A-09944-CHC-ROC · Registrar of Contractors · 2023-12-12

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Maria Salazar , Case No. 2023-09944 COMPLAINANT, Docket No. 2023A-09944-ROC v. NOTICE OF HEARING ON CONTESTED CASE Longboard Home Services LLC License No. ROC 325942,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

January 29, 2024 9:00 AM Adam Stone Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on November 16, 2023. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is

cause for the suspension or revocation of a license, Respondent is a party to this case and will

be a party to the hearing.

Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing. Respondent and Complainant, as the parties to the hearing, will present evidence and argument to the administrative law judge. The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of

any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles

regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via

video conference or telephone unless requested by a party to appear in-person. Requests for

the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their case. If a party wants to obtain testimony from a witness or documents not in the party’s possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a

disclosure statement on all other parties, and file it with the Office of Administrative Hearings.

A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the

party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/content/prehearing-disclosure- statement.

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced

or delayed, and the position of all other parties regarding the advancement or delay.

A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION

In any case which is resolved or settled by the parties, or which is withdrawn by the

Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated December 12, 2023.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail December 12, 2023 to: Respondent(s) Longboard Home Services LLC 10420 N 176th Ave Waddell, AZ 85355 Complainant(s) Maria Salazar 31718 n 169th ave Surprise, AZ 85387

Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2023-09944 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Maria Salazar 31718 n 169th ave Surprise, AZ 85387

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: Longboard Home Services LLC 10420 N 176th Ave Waddell, AZ 85355

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 August 28, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-09944

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for September 13, 2023 at 10:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Joey Chester Joey Chester, Investigator 602 7716737 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 John Chester <[email redacted]>

Complaint 2023-09944 message

Stephen Lawton <[email redacted]> Mon, Sep 18, 2023 at 12:11 PM To: John Chester <[email redacted]>

John,

This email is to add an addendum to the complaint 2023-09944. Rain cap missing from vent on the back of the house, that we all looked at the time of inspection. If you have any questions, please feel free to contact me.

Thanks, Steve L.

Stephen N. Lawton SNL Construction Consulting 602-510-3855 [email redacted] Complaint #2023-09944 P 1 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 2 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 3 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 4 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 5 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 6 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 7 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 8 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 9 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 10 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 11 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 12 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 13 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 14 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 15 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 16 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 17 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 18 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 19 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 20 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 21 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 22 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 23 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 24 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 25 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 26 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 27 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 28 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 29 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 30 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 31 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 32 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 33 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 34 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 35 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 36 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 37 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 38 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 39 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 40 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 41 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 42 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 43 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 44 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 45 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 46 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 47 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 48 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 49 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 50 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 51 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 52 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 53 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 54 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 55 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 56 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 57 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 58 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 59 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Complaint #2023-09944 P 60 JSI date 9/13/2023 at 10:00 AM JSI PHOTOS Jobsite Inspection Notes

Case No.: 2023-09944 Investigator: Joey Chester Inspection Date: September 13, 2023 Inspection Time: 10:00 AM

Complainant: Maria Salazar Respondent: Longboard Home Not Present: Services LLC Not Present:

Jobsite General Notes: JSI occurred on Wednesday September 13th 2023 at 10:00am. Homeowner Maria Salazar was present along with Consultant Steve Lawton, also Larry from Longboard Home Services was present for inspection. JSI photos taken with my Google Pixel Phone camera. JSI audio recorded with my Google Pixel Phone camera. JSI photos and audio have been placed into the ROC complaint file.

Complaint Item 1: Scuffed cabinet missing handle screws- Kitchen Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 2: Pantry door cracked, door not shimmed right, hard to open - Kitchen Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 3: Dishwasher not complete, only 2 screws holding it in place – Kitchen Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item 4: Sheet rock work behind refrigerator not complete- kitchen Investigator’s Observation: At time of inspection the water valve plate had not been installed, The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 5: Grouting around all countertops not completed. - Kitchen Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 6: Grouting on tile floor - substandard Kitchen Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 7: Hollow tiles –Kitchen Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 8: Backsplash/ sink needs grout -kitchen Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 9: Hollow tiles, tiles popping up -Living room Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 10: Grouting of floor is substandard - Living room Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item 11: Sheetrock does not meet workmanship standards living room Investigator’s Observation: There is insufficient evidence to prove the Respondent is responsible for this damage. No correction is required by the Respondent. Governing Rule: N/A

Complaint Item 12: Pinholes, scratches and scuffs on walls. Living room Investigator’s Observation: There is insufficient evidence to prove the Respondent is responsible for this damage. No correction is required by the Respondent. Governing Rule: N/A

Complaint Item 13: Bathroom handles and screws falling off- Living room Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 14: Dents in sheetrock- Living room Investigator’s Observation: There is insufficient evidence to prove the Respondent is responsible for this damage. No correction is required by the Respondent. Governing Rule: N/A

Complaint Item 15: Grouting in bathroom substandard- Living room area. Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 16: Cracked door -Den Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 17: Address not on residence Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item 18: Front door cracked, missing screws Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 19: Light hanging outside entry Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 20: Cracked Closet doors Daughters bedroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 21: Closet missing runners- glides -Daughter bedroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 22: Missing baseboard behind door -Daughters room Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 23: Cracked door - Jack and Jill bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 24: Bathroom closet missing door knob - Jack and Jill bathroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 25: Missing hinges Jack and Jill bathroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item 26: Paint drips on door_ Jack and Jill bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 27: Sheetrock exposed behind door frame -Jack and Jill bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 28: Sheetrock cracked - walls -Jack and Jill bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 29: Grouting on tile around tub Substandard - Jack and Jill bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 30: Toilet is loose - Jack and Jill bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 31: Tub gets clogged -Jack and Jill bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 32: No padding under carpet Second bathroom Investigator’s Observation: There is insufficient evidence to prove the Respondent is responsible for this damage. No correction is required by the Respondent. Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item 33: Door missing screws and does not lock -second bathroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 34: Closet missing glides- second bathroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 35: Cracked closet doors -second bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 36: Bolt sticking underneath cabinet - Laundry room Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 37: Sheetrock work behind dryer (cutout substandard -laundry Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 38: Missing screws on door handle - Laundry room Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 39: Switch for vent, but no vent - Laundry room Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 40: Sheetrock work on walls substandard - Master bedroom Investigator’s Observation: There is insufficient evidence to prove the Respondent is responsible for this damage. No correction is required by the Respondent. Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item 41: Tile grout - substandard -Master bedroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 42: Sheetrock work under towel rack substandard - Master bathroom Investigator’s Observation: Verified, nail sticking out of drywall. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 43: Shower get clogged - Master bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 44: Toilet loose -Master bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 45: Door threshold is substandard – Garage Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 46: Electrical caps missing – Garage Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 47: Sheetrock work substandard - Garage Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item 48: Driveway drain into garage when it rains -Garage Investigator’s Observation: There is insufficient evidence to prove the allegation. No correction is required by the Respondent. Governing Rule: N/A

Complaint Item 49: Patio drains the wrong way Investigator’s Observation: There is insufficient evidence to prove the allegation. No correction is required by the Respondent. Governing Rule: N/A

Complaint Item 50: Master bedroom patio has cracked pavers Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 51: Rain cap missing from vent on the back of the house Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complainant: Maria Salazar 31718 n 169th ave Surprise, AZ 85387

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Longboard Home Services LLC DBA: 10420 N 176th Ave Waddell, AZ 85355

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 September 19, 2023

License No. ROC 325942

Re:Complaint No. 2023-09944

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on October 13, 2023.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Complaint Item 2: Pantry door cracked, door not shimmed right, hard to open - Kitchen Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complaint Item 9: Hollow tiles, tiles popping up -Living room Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

Complaint Item 20: Cracked Closet doors Daughters bedroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complaint Item 30: Toilet is loose - Jack and Jill bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complaint Item 43: Shower get clogged - Master bathroom Investigator’s Observation: Verified. The Respondent will need to correct this by the appropriate means. Governing Rule: ARS §32-1154 (A) (3), namely R4-9-108, Poor work not performed in accordance with professional industry standards.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Complaint Item 13: Bathroom handles and screws falling off- Living room Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 19: Light hanging outside entry Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 21: Closet missing runners- glides -Daughter bedroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complaint Item 24: Bathroom closet missing door knob - Jack and Jill bathroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 25: Missing hinges Jack and Jill bathroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 33: Door missing screws and does not lock -second bathroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 34: Closet missing glides- second bathroom Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 36: Bolt sticking underneath cabinet - Laundry room Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 38: Missing screws on door handle - Laundry room Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A

Complaint Item 39: Switch for vent, but no vent - Laundry room Investigator’s Observation: Complaint item had been completed/corrected prior to this JSI Governing Rule: N/A 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complaint Item 40: Sheetrock work on walls substandard - Master bedroom Investigator’s Observation: There is insufficient evidence to prove the Respondent is responsible for this damage. No correction is required by the Respondent. Governing Rule: N/A

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Joey Chester Joey Chester, Investigator 602 7716737 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complainant: Maria Salazar 31718 n 169th ave Surprise, AZ 85387

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Respondent: Longboard Home Services LLC 10420 N 176th Ave Waddell, AZ 85355

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 October 23, 2023

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-09944

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for November 13, 2023 at 12:00 PM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely,

Joey Chester Joey Chester, Investigator 602 7716737 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Complaint #2023-09944 P 1 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 2 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 3 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 4 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 5 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 6 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 7 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 8 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 9 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 10 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complaint #2023-09944 P 11 CJSI date 11/13/2023 at 12:00pm CJSI PHOTOS Complainant: Maria Salazar 31718 n 169th ave Surprise, AZ 85387

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Respondent: Longboard Home Services LLC 10420 N 176th Ave Waddell, AZ 85355

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Case No.: 2023-09944 Investigator: Joey Chester Inspection Date: November 13, 2023 Inspection Time: 12:00 PM

Compliance Jobsite General Notes: CJSI occurred on Monday November 13, 2023 at 12:00pm. Homeowner Maria Salazar was present along with consultant Stephen Lawton. The Respondent was not present for the complaince inspection. CJSI photos taken with my Google Pixel Phone camera. CJSI audio recorded with my Google Pixel Phone camera. CJSI photos and audio have been placed into the ROC complaint file.

Compliance Findings:

Complaint Item 1: Scuffed cabinet missing handle screws- Kitchen Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 2: Pantry door cracked, door not shimmed right, hard to open -Kitchen Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 3: Dishwasher not complete, only 2 screws holding it in place – Kitchen Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 4: Sheet rock work behind refrigerator not complete- kitchen Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 5: Grouting around all countertops not completed. - Kitchen Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 6: Grouting on tile floor - substandard Kitchen Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 7: Hollow tiles –Kitchen Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 8: Backsplash/ sink needs grout -kitchen Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Complaint Item 9: Hollow tiles, tiles popping up -Living room Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 10: Grouting of floor is substandard - Living room Investigator’s Observation: At time of inspection, grout had been repaired with different color grout and crackling where applied, respondent will need to fix by appropriate means

Complaint Item 15: Grouting in bathroom substandard- Living room area. Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 16: Cracked door -Den Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 17: Address not on residence Investigator’s Observation: Address had been put on by homeowner

Complaint Item 18: Front door cracked, missing screws Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 20: Cracked Closet doors Daughters bedroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 22: Missing baseboard behind door -Daughters room Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 23: Cracked door - Jack and Jill bathroom Investigator’s Observation: At time of inspection, grout had been repaired with different color grout and still missing grout along baseboards, respondent will need to fix by appropriate means.

Complaint Item 26: Paint drips on door_ Jack and Jill bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 27: Sheetrock exposed behind door frame -Jack and Jill bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 28: Sheetrock cracked - walls -Jack and Jill bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 29: Grouting on tile around tub Substandard - Jack and Jill bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Complaint Item 30: Toilet is loose - Jack and Jill bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 31: Tub gets clogged -Jack and Jill bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 35: Cracked closet doors -second bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 37: Sheetrock work behind dryer (cutout substandard -laundry Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 41: Tile grout - substandard -Master bedroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 42: Sheetrock work under towel rack substandard - Master bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 43: Shower get clogged - Master bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 44: Toilet loose -Master bathroom Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 45: Door threshold is substandard – Garage Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 46: Electrical caps missing – Garage Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 47: Sheetrock work substandard - Garage Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 50: Master bedroom patio has cracked pavers Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Complaint Item 51: Rain cap missing from vent on the back of the house Investigator’s Observation: At time of inspection, the complaint item was not yet corrected.

Note: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

Joey Chester Joey Chester, Investigator 602 7716737 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Maria Salazar, Case No. 2023-09944 COMPLAINANT, v. Longboard Home Services LLC CITATION License No. ROC 325942, RESPONDENT.

The Registrar issues this Citation to Longboard Home Services LLC (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by December 1, 2023, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On August 24, 2023, Maria Salazar (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge 1: A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge 2: A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2023-09944. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted]

The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than December 1, 2023. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated November 16, 2023. By: /s/ Eric Ulinger Eric Ulinger Legal Department of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, November 16, 2023 to:

Respondent Certified Mail No: [number redacted]

Longboard Home Services LLC 10420 N 176th Ave Waddell, AZ 85355

Copy mailed by USPS First Class mail this same date to: Respondent Longboard Home Services LLC 10420 N 176th Ave Waddell, AZ 85355

Complainant Maria Salazar 31718 n 169th ave Surprise, AZ 85387 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2023-09944

of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Received by Investigations 08/24/2023 2023-09944 Received by Investigations 08/24/2023 2023-09944 Received by Investigations 08/24/2023 2023-09944 Received by Investigations 08/24/2023 2023-09944 Received by Investigations 08/24/2023 2023-09944 Received by Investigations 08/24/2023 2023-09944 Complainant: Maria Salazar 31718 n 169th ave Surprise, AZ 85387

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C003 08/19 August 28, 2023

RE: Complaint No. 2023-09944

Dear Maria Salazar:

The Registrar of Contractors reviewed the information in your recently filed complaint. Before the Registrar can complete its investigation, additional information is required. Please submit the following information.

A copy of the Contract  If the contract was written, please provide a copy of the original construction contract signed by both parties, including all addenda and change orders. 1. For new homes provide a copy of the Purchase Agreement. 2. If the only written documentation describing the work to be performed is contained in an estimate, bid, proposal, or invoice, please follow the instructions for a verbal contract below.

 If the contract was verbal, provide a written statement describing the agreement that includes the following information: 1. The reason a written contract is not being provided (e.g. the contractor did not provide a written contract, the contract is lost, the contract was destroyed) 2. A description of any written documents used to describe the contract, e.g. bids, proposals, invoices, receipts. If you have copies of any of these documents please provide them. 3. A description of the work to be performed under the contract (including any addenda or change orders) 4. The names of the people who negotiated the contract 5. The agreed upon payment schedule 6. An explanation of who was to receive payment 7. The date the work was to be completed

Copies of Proof of Payment  Acceptable forms of proof of payment are copies of: 1. Front and back of cancelled checks (redact account numbers) 2. Credit card statements (redact account numbers) 3. Executed lien releases/waivers 4. Bank/Lender documents showing payments/draws actually received by the contractor (redact account numbers) 5. For new homes provide a copy of the Final Statement/Closing Statement

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C003 08/19 Note: Please do not send originals as they will not be returned to you.

Reference the complaint number listed above when you mail this additional information to P.O. Box 18243, Phoenix, AZ 85005-8243. If you have any questions, please contact our office or visit our website.

Sincerely,

Sandy Laude Sandy Laude, Customer Service Rep 602 7716821 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C003 08/19 Complainant: Maria Salazar 31718 n 169th ave Surprise, AZ 85387

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: Longboard Home Services LLC 10420 N 176th Ave Waddell, AZ 85355

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 August 28, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-09944

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Joey Chester Joey Chester, Investigator 602 7716737 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Complainant: Maria Salazar 31718 n 169th ave Surprise, AZ 85387