2023A-09346-CHC-ROC Notice of Hearing and Packet MAILED

2023A-09346-CHC-ROC · Registrar of Contractors · 2024-03-22

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Kevin Patrick Molloy , Case No. 2023-09346 COMPLAINANT, Docket No. 2023A-09346-CHC-ROC v. NOTICE OF HEARING ON CONTESTED CASE Lavender Landscape Design Co. LLC License No. ROC 326465,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

May 8, 2024 9:00 AM Adam Stone Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will

be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors

to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq.

All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122. PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the complaint and citation, which were served on the Respondent on February 22, 2024.

SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s):

Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(b)

Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING

Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents

are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit

additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below. SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law

Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a

disclosure statement on all other parties, and file it with the Office of Administrative Hearings.

A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the

party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The

written agreement must be filed with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The

assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated March 22, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail March 22, 2024 to: Respondent(s) Lavender Landscape Design Co. LLC 1872 E Broadway Rd Tempe, AZ 85282

Complainant(s) Kevin Patrick Molloy 16 E Marshall Ave Phoenix, AZ 85012

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2023-09346 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Kevin Patrick Molloy E Marshall Ave Phoenix, AZ 85012

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: Lavender Landscape Design Co. LLC DBA: 602 W. 22nd Street Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 September 13, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-09346

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for October 5, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Jobsite Inspection Notes

Case No.: 2023-09346 Investigator: Lisa Melton Inspection Date: October 5, 2023 Inspection Time: 9:00 AM

Complainant: Kevin Patrick Respondent: Lavender Landscape Molloy & Meghan Molloy Design Co. LLC Not Present: Not Present:

ATTENDEES: Complainant: Kevin Patrick Molloy Respondent: DID NOT APPEAR FOR INSPECTION

Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone.

Compliance Item 1: Changes to contracted materials without change orders. Investigator’s Observation: Addressed by specific Complaint Items. (No photo) Governing Rule: Not Applicable.

Compliance Item 2: We have been asking since Feb 2023 to reconcile all changes in the contract with no action. These changes were made by the contractor either due to issues obtaining the contracted materials or due to mistakes by the contractor. ; Investigator’s Observation: Addressed by specific Complaint Items. (No photo) Governing Rule: Not Applicable.

Compliance Item 3: Changes to approved final plans (Jul 2022) prior to demo due to city permitting with no change order. Reduced hardscaping by ~100 sqft, and we were never issued a change order. We were never asked to sign off on these changes and were not provided the final plans until we requested them after demo began (10/24/2022). Investigator’s Observation: Changes were made to drawings to meet requirements of building official. This does not appear to be a workmanship concern. (No photo) Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Complainant stated that most of this has been corrected (relocation of flower beds). Insufficient evidence to substantiate if this shift in project footprint was a result of poor work on the part of the Respondent or a result of the direction of the Building Department. (No photos) Governing Rule: Not Applicable.

Compliance Item 6: The bar countertop is not the correct size (6+" smaller than plans). Was confirmed via email that I wanted to ensure the counter had the 10" overhang for bar stools in the plans. The subcontractor for the countertops told me he was told to do 3.5" for all edges by the contractor. ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time countertop overhang is 3.5” which is not consistent with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #3 - #4) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #5 - #6) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 8: Also ~1" crooked from end to end.; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Overhang varies from 11” to nearly 12” in the areas that I measured. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #6 - #7) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 9: Main countertop has 3/16th" offset on seem between slabs and between slab and waterfall edge; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Sections of slab are offset at outer edge by 3/16”. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #8) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 10: Damage to the brick facade of the house. Partially repaired, but not complete; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent has partially repaired damage to the brick façade on east and west side of garage. Large gaps are visible and paint is not consistent. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #9 - #11) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 11: Chips to conrete slab from demo at front and side of house; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Large chips are visible in existing concrete in the area of Respondent’s work (installation of pavers). Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #12 - #13) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #14 - #16) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 13: Paint damage on exterior of the house in multiple places; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. There is damage to the exterior paint in numerous locations which appear to be the result of the work of the Respondent. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #16 - #19) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 15: Breeze block on pony walls was agreed to be replaced and has not been. Haven't provided replacement options that will work.; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Block is not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #20 - #21) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 16: IPE wood veneer not complete on planters, firepit and kitchen facade. Quality issues on what has been installed. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Veneer is not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #20 - #21) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 17: Onsite materials left uncovered on ground by sub contractor performing work for several weeks. Sub contractor has not been back and materials appear damaged; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Materials are contractor furnished. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

When the Respondent modifies work which has previously been inspected/passed the work needs to be reinspected by the building official and/or utility provider who required the initial inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #23 - #24) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 20: Unsecured and crooked outlets in kitchen; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. There are outlets which are crooked and or loose. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #25) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 21: Trellises not installed. Damage to paint on one of the trellises from transportation; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, the bottom section of the large metal trellis has been cut off and what remains of the trellis has been pushed into the dirt but there is no concrete holding the large metal trellis in place and it is not secure. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #26 - #27) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 23: Countertops have a larger overhang than discussed. 2" vs 1.5" was discussed. Extra depth is a problem for multiple appliance installations that require a notch in the countertop and to sit flush against the veneer.; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Drawing calls for 3’ (36”) space between counters at this time there is less than a 32” space. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #30 - #32) Governing Rule: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 24: Damage to berms on front of lawn. Trucks, forklifts, debris, etc have worn down and damaged our berms; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Jobsite receives flood irrigation. At this time, berms have been smashed down and/or damaged in the area where it appears that construction travel has occurred. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #33- #34) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 25: Damage to front lawn. Concrete, rocks, tire ruts, grass destroyed from pallets sitting there for months, etc. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, there is evidence of construction material washout on the grass in the front yard as well as tire ruts in the area where it appears that construction travel has occurred. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #35- #36) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 26: Front lawn was not part of contract, but was destroyed by construction activity on it. ; Investigator’s Observation: Fundamentally the same as Item #25. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 28: Issues with irrigation. Seems to have missing driplines or driplines not placed correctly. More than half of the installed plants have died. Currently dead plantings. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 29: Firepit cap was not correct size. Contractor failed to account for veneer, and veneer would have stuck out beyond stone cap. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. It appears that the current installation will not allow for the installation of the veneer. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #38) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 30: Contractor removed cap and new cap and veneer not installed; Investigator’s Observation: Fundamentally the same as Item #29. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #38) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 32: Step light on spa steps not working; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Light not functioning at this time. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 33: Items in the contract that were removed from the project or never in the final plans at all have not been corrected/reconciled. Investigator’s Observation: Not a workmanship concern that can be inspected and/or evaluated. (No photo) Governing Rule: Not applicable.

Compliance Item 34: Mulch, extra potting spoil, spillway edge, pool turndown tile, crane that wasn't used, sump pump, etc. All of these changes were made unilaterally by the contractor and we have been asking to reconcile these changes/mistakes since Feb 2022 with no action. Investigator’s Observation: Not a workmanship concern that can be inspected and/or evaluated. (No photo) Governing Rule: Not applicable.

Compliance Item 35: A hole drilled in the steel structure on the wrong side of a support beam for electrical needs to be patched. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Visible drilled hole in side of vertical metal post. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #39) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 36: Dents also need to be addressed; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, there is a visible dent in the post. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #39) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #9- #11) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 38: Water feature not complete. Also, contractor did not account for veneer around feature. 3" gap between the water feature and wood veneer is now too small. Concerns about water flow and damage to veneer now. ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, it does not appear that there is sufficient space for installation of specified veneer. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #40) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 39: Space beetween island and main counter is only 32". Should be 36" per plans. Walkway too narrow to be functional; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Drawing calls for 3’ (36”) space between counters at this time there is less than a 32” space. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #30 - #32) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 40: Demo under the bar countertop is not complete. Additional concrete needs to be demoed and travertine installed. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #41) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 41: Believe the masonry here also needs a skim coat; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #41) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

direction of building authority, however, travertine has not been reinstalled. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 43: A few travertine tiles have cracks and need to be replaced; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Cracked/chip tile does not meet workmanship standards. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photos) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 44: Damage tile installed on pool veneer near filter basket. Tile has like 50% chipped off; Investigator’s Observation: Appears to have been corrected prior to this inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 45: A pool popup not working correctly. It does not go back down when off; Investigator’s Observation: Appears to have been corrected prior to this inspection. (No photo) Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 46: PVC for pool popups was painted to match the popup color (black) and the majority of the popups this painted rubbed completely or partially off. The contractor said they would install new sleeves, not completed; Investigator’s Observation: Appears to have been corrected prior to this inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 47: Grading around the house and structure. Side yard grading was modified and doesn't run away from the house. Grading behind structure and spa slopes to structures. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 48: Trenching was done behind planters that was destroyed during veneer install.; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 49: Paint damage on house and wall from contractor propping up removed gate for 10 months; Investigator’s Observation: Fundamentally the same as Items #12 & #13. Governing Rule: Not Applicable.

Compliance Item 50: Issues with the quality of pebble-tec finish. Lines and swirls of darker color on the bottom of the pool. Most obvious when the pool light is on. Expected to maybe even out over time with water and chemicals, but nearly 1 month later no improvement. ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent is working on correction, pool was drained and acid washed by Respondent prior to this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 51: The contractor damaged the pool cover lift. We witnessed workers opening the spa, without reason to do so, prior to finding damage. The cover lift was a week old when damaged.; Investigator’s Observation: Cover replaced by Complainant. Governing Rule: Not Applicable.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 53: Can lights not installed in steel structure; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Can lights have not been installed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #42) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 54: Issues with masonry cutouts for BBQ equipment and accessories (doors, drawers, etc.) Cuts not correct size, not spaced correctly, not level, etc. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, cutouts have not been completed in accordance with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #42) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 55: Have fixed most of the major issues, but issues still persist. ; Investigator’s Observation: Not a workmanship concern that can be inspected and/or evaluated. (No photo) Governing Rule: Not applicable.

Compliance Item 56: Clapboard veneer at bar area not complete; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Veneer is not complete on most of project. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #2) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 57: Steel band on pony walls needs to be completed once breeze block issues get resolved; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, pony walls are not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 58: Landscaping rock/gravel was installed in several places that should be grass. Was not removed; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 59: The lawn area behind the pool, to the east of the pool, and on the east end of the front of the house were trenched by the contractor. Lawn destroyed. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 60: The flood irrigation valve to the east of the pool was also covered in dirt.; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 61: Stain for tongue and groove on roof of steel structure not complete. Was originally told this would be done prior to installation, but has now been installed for months. ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Roof has not been stained in accordance with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #42 and #43) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 62: String bistro lights on pergola not installed; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #42) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 63: The Interior of the spa surround is partially painted. Also concrete issues near the riprap at the end of the surround; Investigator’s Observation: Work began in October 2022 and is not complete. Paint is not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #44 - #47) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 64: Issues with sand fill for pavers around the edge of the house. Large gaps exist Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Pavers are not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #48) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complainant: Kevin Patrick Molloy E Marshall Ave Phoenix, AZ 85012

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 Respondent: Lavender Landscape Design Co. LLC DBA: 602 W 22nd St Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 October 30, 2023

Re: Complaint No. 2023-09346

All:

Enclosed you will find a copy of additional information received by this office concerning the above referenced complaint.

If you have any questions or comments, please feel free to contact me.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

Cc: File

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 10/12/23, 2:42 PM Gmail - Granite countertop change order

Kevin Molloy <[email redacted]>

Granite countertop change order messages

Tyler Tew <[email redacted]> Mon, Jul 10, 2023 at 12:11 PM To: "[email redacted]" <[email redacted]>, Kevin Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>

Kevin and Meghan,

Take a look at the countertop change order. It's a bit pricy but the reason is because outdoor we do not recommend using anything less than 3 cm thick slabs.

Timeline could be about 2 weeks to completion. If you want us to handle it you'd have to go "tag" the slabs at AZ tile and then I would arrange for them to be delivered to our fabrication shop to be cut.

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

Meghan Bingle Molloy <[email redacted]> Mon, Jul 10, 2023 at 12:13 PM To: Tyler Tew <[email redacted]> Cc: Bill Terborg <[email redacted]>, Kevin Molloy <[email redacted]>

Tyler,

Was there an attachment with the quote? If so, it didn’t come through for me.

Thanks, Meghan Molloy [Quoted text hidden]

Tyler Tew <[email redacted]> Mon, Jul 10, 2023 at 12:18 PM To: Meghan Bingle Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>, Kevin Molloy <[email redacted]>

Hahaha.... sigh. One sec.

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

From: Meghan Bingle Molloy <[email redacted]> Sent: Monday, July 10, 2023 12:13:51 PM To: Tyler Tew <[email redacted]> Cc: Bill Terborg <[email redacted]>; Kevin Molloy <[email redacted]> Subject: Re: Granite countertop change order

[Quoted text hidden]

Tyler Tew <[email redacted]> Mon, Jul 10, 2023 at 12:19 PM https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 1/25 10/12/23, 2:42 PM Gmail - Granite countertop change order To: Meghan Bingle Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>, Kevin Molloy <[email redacted]>

Here ya go

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

[Quoted text hidden]

Molloy CO5.pdf 278K

Kevin Molloy <[email redacted]> Mon, Jul 10, 2023 at 2:10 PM To: Tyler Tew <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Bill Terborg <[email redacted]>

Hi Tyler,

I have a couple of questions on specifics to make sure everything was accounted for:

1. What edging is planned/included? We want an eased edge. Do you do a mitered waterfall edge? 2. The measurements and CO included the 1' overhang on the island correct? 3. The CO includes everything needed to support the overhangs on the island and bar correct? 4. This only includes waterfalls for the main counter and island right? 5. The CMU for the bar on the side of the house near the flagstone was built too large, it was supposed to be ~8" out from the flagstone (see detail below) and was instead built out 20" because of the footprint of some concrete that was there before that

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 2/25 10/12/23, 2:42 PM Gmail - Granite countertop change order was not demoed. I wanted to make sure this accounts for that mistake/change and still has a 10" bar overhang in that area

6. Our grill, griddle, double burner, and bar all have a required notch on the countertops that will need to be accounted for in templating and fabrication. 7. I'd like to be provided final templates and sign off on them prior to fabrication. Is this possible? 8. How do we tag the slabs if we're not the ones purchasing them AZ tile? We want to avoid the confusion and issues that happened with our pot selections at the plant stand. We'd prefer you guys just select them since there is not much variation in the granite we selected.

Thanks, Kevin Molloy [Quoted text hidden]

Tyler Tew <[email redacted]> Tue, Jul 11, 2023 at 10:27 AM To: Kevin Molloy <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Bill Terborg <[email redacted]>

1. What edging is planned/included? We want an eased edge. Do you do a mitered waterfall edge. Since on the bbq it's 3 cm, yes the edge will be a clean, eased edge. No laminate on the edge. For the waterfall edge, yes it has to be a mitered 45° edge. 2. The measurements and CO included the 1' overhang on the island correct? Yes. The top is measured at 51 inches so, 1 foot overhang on both the countertop and waterfall. 3. The CO includes everything needed to support the overhangs on the island and bar correct? Yes. 1 foot will not need any supports plus the waterfall will add for strength. 4. This only includes waterfalls for the main counter and island right? Correct, the BBQ and ISLAND. 4 total waterfalls. 5. The CMU for the bar on the side of the house near the flagstone was built too large, it was supposed to be ~8" out from the flagstone (see detail below) and was instead built out 20" because of the footprint of some concrete that was there before that was not demoed. I wanted to make sure this accounts for that mistake/change and still has a 10" bar overhang in that area The change order did NOT INCLUDE the area by the house. Let's discuss if needed. image.png 6. Our grill, griddle, double burner, and bar all have a required notch on the countertops that will need to be accounted for in templating and fabrication. No problem. We just need everything on site at time of fabrication 7. I'd like to be provided final templates and sign off on them prior to fabrication. Is this possible? That should be fine but he says he does the cuts on site since it's only square pieces. 8. How do we tag the slabs if we're not the ones purchasing them AZ tile? We want to avoid the confusion and issues that happened with our pot selections at the plant stand. We'd prefer you guys just select them since there is not much variation in the granite we selected. I can tag slabs, no problem. I'm there quite often and can send pictures for approval.

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 3/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

From: Kevin Molloy <[email redacted]> Sent: Monday, July 10, 2023 2:10:27 PM To: Tyler Tew <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>; Bill Terborg <[email redacted]> [Quoted text hidden]

[Quoted text hidden]

Meghan Bingle Molloy <[email redacted]> Fri, Jul 14, 2023 at 1:21 PM To: Tyler Tew <[email redacted]> Cc: Bill Terborg <[email redacted]>, Kevin Molloy <[email redacted]>

Tyler,

To recap a convo I had with Bill over he phone and what Kevin had discussed in person, we are looking for a bid on all countertops. I’m not sure why we would only want to have partial work done. Please provide a full quote.

Thank you, Meghan Molloy [Quoted text hidden]

Bill Terborg <[email redacted]> Fri, Jul 14, 2023 at 1:29 PM To: Meghan Bingle Molloy <[email redacted]>, Tyler Tew <[email redacted]> Cc: Kevin Molloy <[email redacted]>

Hey Meghan,

We can provide a full quote to include the serving counter as well. I had our CAD department draw up plans, including seam placement, for what will be quoted out.

Tyler has sent this over to our countertop fabricator and we'll get back to you shortly on a price.

See attached

Thanks,

Bill Terborg Senior Construction Manager Lavender Landscape & Design Co

From: Meghan Bingle Molloy <[email redacted]> Sent: Friday, July 14, 2023 1:21:53 PM [Quoted text hidden]

[Quoted text hidden]

Molloy counter top Details-24X36.pdf 285K

Kevin Molloy <[email redacted]> Sat, Jul 15, 2023 at 4:04 PM To: Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Tyler Tew <[email redacted]>

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 4/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

Hi Bill,

The dimensions provided are to the original plans, but there are issues with them compared to what was built I want to make sure we are accounting for.

BBQ Counter - Width needs to be 37.5". 34.5 masonry + 1.5 veneer + 1.5 edge. I have one additional question about the back edge of this counter. As designed, the back edge will end right where the masonry ends on the sections that don't have the wall. Is this going to look weird if there is not even a small overhang on this edge? Would we need to do a cut around the wall if we wanted to do some sort of overhang here? Island - Width on this needs to be 51", which is the number Tyler had in the prior email. 34.5 masonry + 3" veneer + 1.5" edge + 12" overhang Bar counter - As discussed earlier, the bar counter was not built correctly. Here are just the existing masonry dimensions, which are significantly larger than the plans without accounting for veneer/edge/overhang

We'd like to get the masonry here corrected to the plans. What's here will stick out ~16" farther than the plans and will be too large to function well in that space once the pool fence goes in. We'd also like the asymmetry to be fixed.

Thanks, Kevin Molloy

[Quoted text hidden]

Bill Terborg <[email redacted]> Tue, Jul 18, 2023 at 10:00 AM To: Kevin Molloy <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Tyler Tew <[email redacted]>

Good morning Kevin,

I have answers to your questions and was wondering if you have some time this morning for a quick phone call? The only number I have on file is Meghan's, I just sent her a text also. Let me know when a good time is for you and if you send me your number I can reach out to you.

Thanks,

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 5/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

From: Kevin Molloy <[email redacted]> Sent: Saturday, July 15, 2023 4:04 PM To: Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>; Tyler Tew <[email redacted]> [Quoted text hidden]

[Quoted text hidden]

Kevin Molloy <[email redacted]> Thu, Jul 20, 2023 at 8:25 AM To: Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Tyler Tew <[email redacted]>

Hello,

The CO has been signed in DocuSign and I made the payment in Quickbooks.

Thanks, Kevin Molloy [Quoted text hidden]

Tyler Tew <[email redacted]> Thu, Jul 20, 2023 at 8:33 AM To: Kevin Molloy <[email redacted]>, Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>

Hi Kevin,

I just saw that and finished reaching out to Arizona Tile to see if we can still get those slabs delivered this week. I’ll let you know what they say.

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

[Quoted text hidden] [Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 6/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

[Quoted text hidden]

Thanks, Kevin Molloy

[Quoted text hidden]

[Quoted text hidden] [Quoted text hidden]

[Quoted text hidden]

[Quoted text hidden] 1. [Quoted text hidden] Error! Filename not specified. 2. Our grill, griddle, double burner, and bar all have a required notch on the countertops that will need to be accounted for in templating and fabrication. No problem. We just need everything on site at time of fabrication 3. I'd like to be provided final templates and sign off on them prior to fabrication. Is this possible? That should be fine but he says he does the cuts on site since it's only square pieces. 4. How do we tag the slabs if we're not the ones purchasing them AZ tile? We want to avoid the confusion and issues that happened with our pot selections at the plant stand. We'd prefer you guys just select them since there is not much variation in the granite we selected. I can tag slabs, no problem. I'm there quite often and can send pictures for approval.

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

Error! Filename not specified.

From: Kevin Molloy <[email redacted]> Sent: Monday, July 10, 2023 2:10:27 PM To: Tyler Tew <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>; Bill Terborg <[email redacted]>

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 7/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

Subject: Re: Granite countertop change order

Hi Tyler,

I have a couple of questions on specifics to make sure everything was accounted for: 1. What edging is planned/included? We want an eased edge. Do you do a mitered waterfall edge? 2. The measurements and CO included the 1' overhang on the island correct? 3. The CO includes everything needed to support the overhangs on the island and bar correct? 4. This only includes waterfalls for the main counter and island right? 5. The CMU for the bar on the side of the house near the flagstone was built too large, it was supposed to be ~8" out from the flagstone (see detail below) and was instead built out 20" because of the footprint of some concrete that was there before that was not demoed. I wanted to make sure this accounts for that mistake/change and still has a 10" bar overhang in that area

On Mon, Jul 10, 2023 at 12:19 PM Tyler Tew <[email redacted]> wrote: https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 8/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

Here ya go

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

Error! Filename not specified.

Tyler,

Was there an attachment with the quote? If so, it didn’t come through for me.

Thanks, Meghan Molloy

On Mon, Jul 10, 2023 at 12:11 PM Tyler Tew <[email redacted]> wrote: Kevin and Meghan,

Take a look at the countertop change order. It's a bit pricy but the reason is because outdoor we do not recommend using anything less than 3 cm thick slabs.

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

Error! Filename not specified.

Tyler Tew <[email redacted]> Thu, Jul 20, 2023 at 9:17 AM To: Kevin Molloy <[email redacted]>, Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>

Hey, they just got back to me and said they can't ship until the exact slabs are approved and tagged. I'll head there this morning.

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 9/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

Just confirm you are fine with me tagging the slabs? Or did you want me to tag them, send you guys pictures to approve first?

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

From: Tyler Tew <[email redacted]> Sent: Thursday, July 20, 2023 8:33:36 AM To: Kevin Molloy <[email redacted]>; Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]> [Quoted text hidden]

[Quoted text hidden]

Meghan Bingle Molloy <[email redacted]> Thu, Jul 20, 2023 at 9:29 AM To: Tyler Tew <[email redacted]> Cc: Bill Terborg <[email redacted]>, Kevin Molloy <[email redacted]>

Tyler,

Feel free to tag the slabs and send us pictures of them for approval. If you want to text me pictures while you are there, I can get the approval to you immediately.

Thanks, Meghan Molloy 520-591-0549 [Quoted text hidden]

Tyler Tew <[email redacted]> Thu, Jul 20, 2023 at 9:30 AM To: Meghan Bingle Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>, Kevin Molloy <[email redacted]>

I'll do that! Do you want to do a group text with you and Kevin? Either way I'll be there within an hour or 2 and try to talk to them about the delivery date to the fabrication shop.

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

From: Meghan Bingle Molloy <[email redacted]> Sent: Thursday, July 20, 2023 9:29:07 AM [Quoted text hidden]

[Quoted text hidden]

Meghan Bingle Molloy <[email redacted]> Thu, Jul 20, 2023 at 9:39 AM To: Tyler Tew <[email redacted]> Cc: Bill Terborg <[email redacted]>, Kevin Molloy <[email redacted]>

Sure. I’ll set one up. [Quoted text hidden]

Bill Terborg <[email redacted]> Thu, Aug 3, 2023 at 11:07 AM To: Meghan Bingle Molloy <[email redacted]>, Tyler Tew <[email redacted]>

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 10/25 10/12/23, 2:42 PM Gmail - Granite countertop change order Cc: Kevin Molloy <[email redacted]>

Good morning Molloy's,

Just a quick update on the countertop. AZ tile was a bit delayed in getting the slabs over to our fabricator but he got them last week. They have a couple of other jobs in line before ours but they have confirmed an installation date of Saturday, August 12th.

Thanks,

From: Meghan Bingle Molloy <[email redacted]> Sent: Thursday, July 20, 2023 9:39 AM [Quoted text hidden]

[Quoted text hidden]

Kevin Molloy <[email redacted]> Thu, Aug 3, 2023 at 11:54 AM To: Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Tyler Tew <[email redacted]>

Hi Bill,

If the counters are going in on the 12th, when does the undermount sink need to be installed?

Thanks, Kevin Molloy [Quoted text hidden]

attachments

image.png 17K

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 11/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

image.png 49K

image001.png 78K

Outlook-dpt2sadf.png 31K

Outlook-cpzflhiu.png 31K

Outlook-dpt2sadf.png 31K

image.png 17K

Outlook-cpzflhiu.png 31K

image.png 49K image001.png 78K

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 12/25 10/12/23, 2:42 PM Gmail - Granite countertop change order Tyler Tew <[email redacted]> Thu, Aug 3, 2023 at 2:51 PM To: Kevin Molloy <[email redacted]>, Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>

Not sure if Bill responded but the fabricator will install the sink. Does the fabricator have the sink already or is it on site? [Quoted text hidden] [Quoted text hidden] [Quoted text hidden]

[Quoted text hidden] [Quoted text hidden]

[Quoted text hidden]

[Quoted text hidden] [Quoted text hidden]

Error! Filename not specified.

From: Meghan Bingle Molloy <[email redacted]> Sent: Thursday, July 20, 2023 9:29:07 AM

To: Tyler Tew <[email redacted]> Cc: Bill Terborg <[email redacted]>; Kevin Molloy <[email redacted]> Subject: Re: Granite countertop change order

Tyler,

Feel free to tag the slabs and send us pictures of them for approval. If you want to text me pictures while you are there, I can get the approval to you immediately.

Thanks, Meghan Molloy 520-591-0549

On Thu, Jul 20, 2023 at 9:17 AM Tyler Tew <[email redacted]> wrote: Hey, they just got back to me and said they can't ship until the exact slabs are approved and tagged. I'll head there this morning.

Just confirm you are fine with me tagging the slabs? Or did you want me to tag them, send you guys pictures to approve first?

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 13/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

Error! Filename not specified. [Quoted text hidden] [Quoted text hidden]

Kevin Molloy <[email redacted]> Thu, Aug 3, 2023 at 3:14 PM To: Tyler Tew <[email redacted]> Cc: Bill Terborg <[email redacted]>, Meghan Bingle Molloy <[email redacted]>

Hi Tyler,

The sink is on-site.

Thanks, Kevin [Quoted text hidden]

Tyler Tew <[email redacted]> Thu, Aug 3, 2023 at 4:07 PM To: Kevin Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>, Meghan Bingle Molloy <[email redacted]>

Fabricator will pick up next week the day he goes to template the fire place... Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

From: Kevin Molloy <[email redacted]> Sent: Thursday, August 3, 2023 3:14:42 PM To: Tyler Tew <[email redacted]> Cc: Bill Terborg <[email redacted]>; Meghan Bingle Molloy <[email redacted]> [Quoted text hidden]

[Quoted text hidden]

Meghan Bingle Molloy <[email redacted]> Sat, Aug 12, 2023 at 12:38 PM To: Bill Terborg <[email redacted]> Cc: Kevin Molloy <[email redacted]>, Tyler Tew <[email redacted]>

Hi Bill,

To recap our convo over the phone, the countertop installers are here today. They installed the counter around the stone chimney for the bar ledge. We saw immediately it was incorrect.

Kevin went out to speak with Joel and they said someone at Lavender told them the overhang only needed to be 3 1/2 inches on all sides. We do not know where this mistake and miscommunication is coming from, but it is frustrating to say the least.

You have communicated to us that this will be fixed, and we expect it to be fixed promptly.

I am attaching photos of what was installed for reference; which you said would be removed today as to not cause more issues with our original stone if you were to prolong removal.

Thanks, Meghan Molloy

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 14/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 15/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

[Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 16/25 10/12/23, 2:42 PM Gmail - Granite countertop change order Kevin Molloy <[email redacted]> Sat, Aug 12, 2023 at 6:51 PM To: Meghan Bingle Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>, Tyler Tew <[email redacted]>

Hi Bill and Tyler,

There are additional issues. I was very specific that I wanted the island to be 51" wide. Tyler said that number, I confirmed that number, I was told it would be 51". It is 49.5". The overhang is 12 inches without the veneer, which is again not what we discussed or in the plans, it's 1.5" too small. What is the disconnect here where go over an exact number and it doesn't get executed?

I also have issues with the space between the counters. It's supposed to be 36". We talked on multiple occasions with Derek that we wanted to make sure that that would be 36". The final product is 32". We are not happy with how narrow that is.

There are also issues with the notches for the appliances. The overhang is too large, so the appliances won't sit flush to the veneer now. This needs to be discussed.

Thanks, Kevin [Quoted text hidden]

Meghan Bingle Molloy <[email redacted]> Sat, Aug 12, 2023 at 11:13 PM To: Kevin Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>, Tyler Tew <[email redacted]>

Bill,

By the way, the drink ledge counter by the chimney was not removed today as you said it would be. This needs to be removed immediately.

Thanks, Meghan Molloy

On Sat, Aug 12, 2023 at 6:51 PM Kevin Molloy <[email redacted]> wrote: Hi Bill and Tyler,

There are additional issues. I was very specific that I wanted the island to be 51" wide. Tyler said that number, I confirmed that number, I was told it would be 51". It is 49.5". The overhang is 12 inches without the veneer, which is again not lwhat we discussed or in the plans, it's 1.5" too small. What is the disconnect here where go over an exact number and it doesn't get executed? [Quoted text hidden] [Quoted text hidden]

Kevin Molloy <[email redacted]> Sun, Aug 13, 2023 at 3:34 PM To: Meghan Bingle Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>, Tyler Tew <[email redacted]>

Hello,

There are a couple more things I want to address

1. Meghan and I found 9 razor blades scattered around our property today, 3 just laying on the travertine, one in the dirt near the spa, one on the east planters, one on the planter next to the spa, one that fell down the gap between the spa and surround that is partially under the spa, one on a cutout in the kitchen, and one on our kitchen window ledge. We also found about 20+ cardboard sleeves for the razor blades scattered about, so there are likely more we haven't found. There was also a sawblade sitting near the spa. I have found 12-15 razor or saw blades laying around our property throughout construction. We have a toddler and dogs, it is completely unacceptable to leave razor blades all around our yard. 2. I made it clear multiple times and I told Joel yesterday that I needed to be able to repackage and store the BBQ equipment. They completely destroyed the boxes and packaging for the two items they opened. They also did not return any of the 4 instruction manuals I gave them to use for the cutouts, so I have no manuals to provide for installation.

Thanks, Kevin Molloy [Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 17/25 10/12/23, 2:42 PM Gmail - Granite countertop change order Bill Terborg <[email redacted]> Mon, Aug 14, 2023 at 8:00 AM To: Kevin Molloy <[email redacted]>, Meghan Bingle Molloy <[email redacted]> Cc: Tyler Tew <[email redacted]>

Good morning Kevin and Meghan,

I hate to do this but I had a family emergency come up this morning that I need to take care of. I’m really sorry for the inconvenience but it probably going to keep me out of the office for a majority of the day.

Can we reschedule our meeting for tomorrow or Wednesday? Let me know what works best. I spoke to Joel and he’s going to confirm today, but should have the drink counter redone and re-installed Wednesday or Thursday. The other piece is not adhered and will slip right off. He said due to how late it was on Saturday they cleaned up the best they could and will address and of the remaining trash.

Thanks,

Bill Terborg Senior Construction Manager Lavender Landscape & Design Co

From: Kevin Molloy <[email redacted]> Sent: Sunday, August 13, 2023 3:34:37 PM To: Meghan Bingle Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>; Tyler Tew <[email redacted]> [Quoted text hidden]

[Quoted text hidden]

Kevin Molloy <[email redacted]> Mon, Aug 14, 2023 at 8:38 AM To: Bill Terborg <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Tyler Tew <[email redacted]>

Hi Bill,

We have already rearranged our days to make sure that we are available. Lavender has canceled multiple meetings on us last minute. We prefer to meet today. You have said on multiple occasions over the last few weeks that you would meet with us on a variety of things (breeze block, fence, etc.) and we have not had a meeting. When was the last time you were on-site at our project?

For the counters, I do not want any additional work being done until ALL of the issues have been discussed. The countertop that needs to be removed is at least partially adhered, there is visible caulk or glue and it doesn't have any give, so that part is just not true. I also want to say upfront that that counter was a single piece and we will not accept that being replaced with multiple slabs, it needs to be replaced with a single piece. Also to be clear, my issue is not trash, my issue is that 11 (I found another) razor blades were left out in areas where people walk barefoot and where my toddler goes. I want to be clear that if I find any more razor blades following any additional work it's going to be a problem.

Thanks, Kevin [Quoted text hidden]

Tyler Tew <[email redacted]> Mon, Aug 14, 2023 at 8:52 AM To: Kevin Molloy <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Bill Terborg <[email redacted]>

Kevin,

He said he had a family emergency. Respect that. He will get back to you tomorrow.

Countertop guy will be there Wednesday at the earliest. Bill will be available tomorrow.

Kevin Molloy <[email redacted]> Mon, Aug 14, 2023 at 8:57 AM To: Tyler Tew <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Bill Terborg <[email redacted]>

Hi Tyler, https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 18/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

We will not be available tomorrow and I am going to repeat again that I do not want any work done on the counters until all the issues have been discussed.

Thanks, Kevin [Quoted text hidden]

Tyler Tew <[email redacted]> Mon, Aug 14, 2023 at 8:58 AM To: Kevin Molloy <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Bill Terborg <[email redacted]>

Ok. I'll push countertop guy back a day.

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

From: Kevin Molloy <[email redacted]> Sent: Monday, August 14, 2023 8:57:23 AM To: Tyler Tew <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>; Bill Terborg <[email redacted]> Subject: Re: Granite countertop change order

[Quoted text hidden]

Kevin Molloy <[email redacted]> Mon, Aug 14, 2023 at 9:36 AM To: Tyler Tew <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Bill Terborg <[email redacted]>

Hi Tyler

We will not be available from Wednesday to Saturday either, so please do not schedule him.

Who at Lavender is currently managing our project? There have been multiple changes with no communication, so I do not know if Bill is even the person we should be talking to on this issues. Whoever is managing our project, when was the last time they were on-site?

We do not get status updates without asking, subs randomly show up and knock on the door and ask to speak to us on issues, and materials arrive that require signatures with no notice. We work and can't be available whenever you feel like. Things need to be scheduled and communicated, or you guys need to be on-site to handle these things. You are being paid to manage our project, and it's not getting done.

Thanks, Kevin [Quoted text hidden]

Tyler Tew <[email redacted]> Mon, Aug 14, 2023 at 9:37 AM To: Kevin Molloy <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>, Bill Terborg <[email redacted]>

Bill is managing your project. That has not changed.

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 19/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

From: Kevin Molloy <[email redacted]> Sent: Monday, August 14, 2023 9:36:34 AM [Quoted text hidden]

[Quoted text hidden]

Bill Terborg <[email redacted]> Mon, Aug 14, 2023 at 3:24 PM To: Tyler Tew <[email redacted]>, Kevin Molloy <[email redacted]> Cc: Meghan Bingle Molloy <[email redacted]>

Hey Kevin,

Again, I'm sorry I couldn't make today's meeting. I am available tomorrow if that works for you. Is there a time in the morning that works for you? I can make myself available any time before 12p.

Thanks,

From: Tyler Tew <[email redacted]> Sent: Monday, August 14, 2023 9:37 AM To: Kevin Molloy <[email redacted]> [Quoted text hidden]

[Quoted text hidden]

Kevin Molloy <[email redacted]> Mon, Aug 14, 2023 at 4:43 PM To: Bill Terborg <[email redacted]> Cc: Tyler Tew <[email redacted]>, Meghan Bingle Molloy <[email redacted]>

We are not available tomorrow and are out of town Wednesday-Saturday. We cannot meet until next week. [Quoted text hidden]

Meghan Bingle Molloy <[email redacted]> Mon, Aug 21, 2023 at 11:49 AM To: Kevin Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>, Tyler Tew <[email redacted]>

Bill,

When are you able to meet this week?

- Meghan Molloy [Quoted text hidden]

Bill Terborg <[email redacted]> Mon, Aug 21, 2023 at 1:47 PM To: Meghan Bingle Molloy <[email redacted]>, Kevin Molloy <[email redacted]> Cc: Tyler Tew <[email redacted]>

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 20/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

Hey good afternoon,

I am available Wednesday this week between 9a-11a or 2p-3p. Do either of those work for you?

Thanks,

From: Meghan Bingle Molloy <[email redacted]> Sent: Monday, August 21, 2023 11:49 AM To: Kevin Molloy <[email redacted]> Cc: Bill Terborg <[email redacted]>; Tyler Tew <[email redacted]> [Quoted text hidden]

[Quoted text hidden]

Meghan Bingle Molloy <[email redacted]> Mon, Aug 21, 2023 at 2:44 PM To: Bill Terborg <[email redacted]> Cc: Kevin Molloy <[email redacted]>, Tyler Tew <[email redacted]>

Bill,

2pm-3pm works for us.

Thank you, Meghan Molloy [Quoted text hidden]

Bill Terborg <[email redacted]> Mon, Aug 21, 2023 at 3:03 PM To: Meghan Bingle Molloy <[email redacted]> Cc: Kevin Molloy <[email redacted]>, Tyler Tew <[email redacted]>

Sounds good. I will see you then!

Thanks,

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 21/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

From: Meghan Bingle Molloy <[email redacted]> Sent: Monday, August 21, 2023 2:44 PM To: Bill Terborg <[email redacted]> Cc: Kevin Molloy <[email redacted]>; Tyler Tew <[email redacted]> [Quoted text hidden]

[Quoted text hidden]

Meghan Bingle Molloy <[email redacted]> Tue, Aug 22, 2023 at 9:54 AM To: Bill Terborg <[email redacted]> Cc: Kevin Molloy <[email redacted]>, Tyler Tew <[email redacted]>

Bill,

In addition to the meeting this week, we absolutely need our job site cleaned up this week. If you can ensure that happens, it would be appreciated. The current debris has been sitting in the street and overflowing on to our berms for several months. Our job site has repeatedly not been cleaned up as promised.

To make the situation worse, our neighbors are complaining and sending us angry letters which we received yesterday. See attached photos.

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 22/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 23/25 10/12/23, 2:42 PM Gmail - Granite countertop change order

Thanks, Meghan Molloy [Quoted text hidden]

Tyler Tew <[email redacted]> Wed, Aug 23, 2023 at 1:30 PM To: Meghan Bingle Molloy <[email redacted]>, Bill Terborg <[email redacted]> Cc: Kevin Molloy <[email redacted]>

Hey guys, I was not aware construction has been stopped.

When you meet with Bill today can you guys confirm you left town and this was the earliest ring available to meet to discuss the project? It was my understanding Kevin did not want any work to be done until this meeting took place?

Tyler Tew 208-406-7939 [email redacted] www.LavenderLandscape.com

image

From: Meghan Bingle Molloy <[email redacted]> Sent: Tuesday, August 22, 2023 9:54:31 AM [Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 24/25 10/12/23, 2:42 PM Gmail - Granite countertop change order [Quoted text hidden]

Screenshot_20230823_132732_Chrome.jpg 60K

https://mail.google.com/mail/u/0/?ik=593f075ce0&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted]… 25/25 BBQ VENT A2 S10 W2 A3 P2 S11 W4 A4 8' P.U.E. A6

W5 A5 W7 W6 W6 EX. P/E A7 EX. PROPERTY WALL VAC RES 14418 PUE RET EX. STEP P7

Off Off

H H H H H H H DECO DRAIN S7 5'

BG 25' 29'-4"

H P8

B.S.L. H

BG 16'-6" 25'-10"

DECO DRAIN H

S7 H BG S9

W3 2'-31" S10 2 P9

S9 H

SJ TRELLIS BY H/O BB

SJ W8

S7 LT + P7 P6 A2 P4 BB EX. AC

3' W8

EX. PROPERTY WALL EX. PROPERTY WALL

MOLLOY RESIDENCE BB P2

TRELLIS BY H/O

E Marshall Ave, Phoenix, AZ 85012 G1

SJ F1 + (2) POTS BY H/O BB

SJ G2 P2 W1 S2 P2

EF PH EF PH

P4 H H P5

FS EF FS EF 3' BG BG BG FS EF BG PH A1 B.S.L. 5'-6" S1 PL

+ 5'-6" EF FS

10' EF

B.S.L. PH BG

FS P4 WTL S6 S3 WTL P3 S4 WTL P5 WTL

WTL 8' P.U.E. PL VAC RES 14418 PUE RET PL 25' P1

B.S.L.

DATE

DESIGN RETURNS

SHEET SITE PLAN 8' 16' 24'

SCALE: 1/8"=1'-0" N

of 6 Any unauthorized reproduction, reuse or publication of these plans by any method is prohibited without written consent from Lavender Landscape Co or the owner. Unauthorized reproduction may be subjected to criminal liability. BG

MOLLOY RESIDENCE WTL

E Marshall Ave, Phoenix, AZ 85012 PH

DATE

LT DESIGN RETURNS

SHEET

2' 4' 6'

13'-6" 15'-6"

5'-6"

6'-8" 4'

5'-6" 28'-6"

6'-8" 4' 4'

WATER FEATURE PLAN VIEW

MOLLOY RESIDENCE 4'

DROP-IN SPA & PLANTER PLAN VIEW

E Marshall Ave, Phoenix, AZ 85012 13'-6"

13'-2"

9'-2" 2' 4' 6' 2" 6'-8" 4' 5'-6" 3" 2' 1'-6"

1" 3'-52 1'-6" 2' 1' 1' 1'-6" 2' 6" 3'-6" WATER FEATURE FRONT ELEVATION 1'-6"

5'-6" 8" 3" 3" 1' 3'-6" 1' 4' SECTION A 1'-6" 6" 5' 9'

7'-7"

6" DATE 2' 6" 1'-6" 6" WATER FEATURE SECTION DESIGN RETURNS

DROP-IN SPA & PLANTER FRONT ELEVATION

A2 W1 WATER FEATURE & PLANTER DETAIL W6 W5 DROP-IN SPA & PLANTER WALL DETAIL SCALE: 1/2"=1' SCALE: 1/2"=1' SHEET

7' 6" 6"

8" 3' 3'

3'-6" 3'-6" BLOCK PONY WALL RAISED PATIO 3'-7"

15'-6" 7' 7' W3 BLOCK SCALE: 1/2"=1' PONY WALL A6 RAISED SCALE: 1/2"=1' PATIO DETAIL

3' 3'-6" 3'-6" 3'

22'-6"

5'-6" 5'-6" 10"

6" 6" BREEZEWAY BRICK WALL DETAIL W1 SCALE: 1/2"=1'

MOLLOY RESIDENCE 1' 7'-10"

E Marshall Ave, Phoenix, AZ 85012 1'-6"

6" 1' 7'

2' O.C. 1'-6" 1' 7'-10" 17'

STRUCTURE 3'-6" PLAN VIEW 3'-6"

A2 STRUCTURE DETAIL 22'-7" A8 COUNTER SCALE: 1/2"=1' TOP DETAIL SCALE: 1/2"=1'

5'-10" 5'-10" 5' 5'-11" 3'-6" 4" 5'-3" 4" 5' 8" 8"

1'-6" DATE

5' 5' 3'-6" DESIGN RETURNS

2" 2"

SECTION

SHEET

GARDEN PLANTER DETAIL FENCE & FENCE GATE DETAIL GATE DETAIL W8 SCALE: 1/2"=1' F1 G2 SCALE: 1/2"=1' G1 SCALE: 1/2"=1' of 6 Any unauthorized reproduction, reuse or publication of these plans by any method is prohibited without written consent from Lavender Landscape Co or the owner. Unauthorized reproduction may be subjected to criminal liability. 22'-6"

1'-4" 14'-4" 1'-4" 15'-6" 7'

7' 8" 6" 1' 13'-4" 6" 8" 6" 10"

14' 3' 3' 3' 1'

3' 12'-6" 8' 15'-6"

3' 3'

1' STRUCTURE & BBQ 22'-6" SIDE ELEVATION 12'-10"

3'-4"

22'-6" 6" 7' 15'-6" 1' 8" 6"

MOLLOY RESIDENCE 1' 13'-4"

8" 10"

E Marshall Ave, Phoenix, AZ 85012 7'

1' 3' 3' 3' 2'-9"

3' 3' 17'

BBQ PLAN VIEW 1' 1' 1' 1'-6" 2' MIN 1' 1' 1' 2'-8" 17' MIN 2'-6" 4" 6" 7' 4" 6" 3'-6" 3'-6" STRUCTURE & BBQ 2'-6" 10" SECTION

6" 4' 5' 8'-10"

8' 12'-10" DATE 12'-6" 4'

DESIGN RETURNS 3' 1'-6" 3' 2'-6" 1' 10" 1'

14' 4' L GAS FIREPIT DETAIL 1'-6" 14'-4"

STRUCTURE & BBQ BBQ FRONT ELEVATION 1' 1' SHEET FRONT ELEVATION 1' 1'

A2 A3 A4 STRUCTURE SCALE: 1/2"=1' & BBQ DETAIL A5 GAS FIRE PIT DETAIL SCALE: 1/2"=1' of 6 Any unauthorized reproduction, reuse or publication of these plans by any method is prohibited without written consent from Lavender Landscape Co or the owner. Unauthorized reproduction may be subjected to criminal liability. FRONT ELEVATION

14'-4" 14' 3'-6" 7' 3'-6" 12'-10" 12'-6"

8" 2' 8" 1" 71" 1'-68 2 1" 63" 1'-41" 1'-52 4 2 6" 1" 2'-42 1" 1'

3' 1" 2'-04 1'-5" 1" 2'-04 1" 2'-04 3' 2' 1'-83 4" 1" 2'-04 4" 1' 1" 2'-104 2'-23 1'-10" 1'-3" 1" 6" 1" 4" 112 2'-42 1'

BBQ CUT-OUT PLAN VIEW

14'-4"

7' 7' 12'-10" 1" 6'-3" 6'-3" 1' 2'-104 2'-23 4" 1'-10" 1'-3" 1" 6" 112 1" 2'-42 1' 8" 2' 8" 1" 1'-68 1" 1'-51" 2 1 64" 1'-42" 6" 1" 2'-42 1"

1" 93 4" 1" 112 93 1'-44 1' 4" 1 10" 34" 3' 1" 2'-54 1" 1" 3' 1'-44 52 1'-7" 1'-23 1'-7" 2'-10" 93 4" 8" 1'-7" 1'-7" 1" 1" 2'-104 1" 1'-104

MOLLOY RESIDENCE 14'

BBQ CUT-OUT FRONT

E Marshall Ave, Phoenix, AZ 85012 ELEVATION

A4 BBQ CUT-OUT DETAIL SCALE: 1/2"=1'

DATE

DESIGN RETURNS

SHEET

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Lavender Landscape Design Co. LLC DBA: 602 W 22nd St Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 October 31, 2023

License No. ROC 326465

Re:Complaint No. 2023-09346

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on November 17, 2023.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item 6: The bar countertop is not the correct size (6+" smaller than plans). Was confirmed via email that I wanted to ensure the counter had the 10" overhang for bar stools in the plans. The subcontractor for the countertops told me he was told to do 3.5" for all edges by the contractor. ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time countertop overhang is 3.5” which is not consistent with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 7: The island countertop is not the discussed and agreed-upon size. The contractor and I each confirmed it needed to be 51" via email to include a 12" overhang for barstools. The slab is 49.5" wide and the overhang is 11-12" before a 1.5" veneer. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Countertop is 49.5” wide and the overhang is less than 12” in all areas that I measured. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 9: Main countertop has 3/16th" offset on seem between slabs and between slab and waterfall edge; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Sections of slab are offset at outer edge by 3/16”. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 10: Damage to the brick facade of the house. Partially repaired, but not complete; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent has partially repaired damage to the brick façade on east and west side of garage. Large gaps are visible and paint is not consistent. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 11: Chips to conrete slab from demo at front and side of house; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Large chips are visible in existing concrete in the area of Respondent’s work (installation of pavers). Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 12: Window trim damaged by contractor moving nearby gate; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Window trim is damaged in location where fence has been pulled open/closed to allow access to jobsite. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 13: Paint damage on exterior of the house in multiple places; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. There is damage to the exterior paint in numerous locations which appear to be the result of the work of the Respondent. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 14: The gate and fence were built with the wrong material. Part of the fence is also wobbly; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Material has been corrected, however, Complainant has remaining workmanship concerns regarding installation. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 16: IPE wood veneer not complete on planters, firepit and kitchen facade. Quality issues on what has been installed. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Veneer is not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 19: Gas line shutoff valve for BBQ equipment installed in an inaccessible location ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Project has not passed final inspection. When the Respondent modifies work which has previously been inspected/passed the work needs to be reinspected by the building official and/or utility provider who required the initial inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 20: Unsecured and crooked outlets in kitchen; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. There are outlets which are crooked and or loose. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 21: Trellises not installed. Damage to paint on one of the trellises from transportation; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, the bottom section of the large metal trellis has been cut off and what remains of the trellis has been pushed into the dirt but there is no concrete holding the large metal trellis in place and it is not secure. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 24: Damage to berms on front of lawn. Trucks, forklifts, debris, etc have worn down and damaged our berms; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Jobsite receives flood irrigation. At this time, berms have been smashed down and/or damaged in the area where it appears that construction travel has occurred. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item 26: Front lawn was not part of contract, but was destroyed by construction activity on it. ; Investigator’s Observation: Fundamentally the same as Item #25. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 28: Issues with irrigation. Seems to have missing driplines or driplines not placed correctly. More than half of the installed plants have died. Currently dead plantings. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 29: Firepit cap was not correct size. Contractor failed to account for veneer, and veneer would have stuck out beyond stone cap. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. It appears that the current installation will not allow for the installation of the veneer. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 30: Contractor removed cap and new cap and veneer not installed; Investigator’s Observation: Fundamentally the same as Item #29. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item 31: Tile and stone cap on spa steps ripped up and needs to be repaired; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, tile has not been installed to fully cover the spa step. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 32: Step light on spa steps not working; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Light not functioning at this time. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 35: A hole drilled in the steel structure on the wrong side of a support beam for electrical needs to be patched. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Visible drilled hole in side of vertical metal post. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 36: Dents also need to be addressed; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, there is a visible dent in the post. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 37: Paint touchups on the house were done with the wrong paint color. Need to be redone. The project manager at the time told us she told the workers to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 only use that paint on the spa surround, not on the house because she knew it did not match.; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. This is relative to the damage in Item #10. Paint does not match. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 38: Water feature not complete. Also, contractor did not account for veneer around feature. 3" gap between the water feature and wood veneer is now too small. Concerns about water flow and damage to veneer now. ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, it does not appear that there is sufficient space for installation of specified veneer. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 39: Space beetween island and main counter is only 32". Should be 36" per plans. Walkway too narrow to be functional;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Drawing calls for 3’ (36”) space between counters at this time there is less than a 32” space. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 40: Demo under the bar countertop is not complete. Additional concrete needs to be demoed and travertine installed. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 42: Contractor removed travertine around structure supports. No explanation why, but needs to be replaced; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Structure correction was performed at direction of building authority, however, travertine has not been reinstalled. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item 47: Grading around the house and structure. Side yard grading was modified and doesn't run away from the house. Grading behind structure and spa slopes to structures. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 48: Trenching was done behind planters that was destroyed during veneer install.; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills,

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 50: Issues with the quality of pebble-tec finish. Lines and swirls of darker color on the bottom of the pool. Most obvious when the pool light is on. Expected to maybe even out over time with water and chemicals, but nearly 1 month later no improvement. ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent is working on correction, pool was drained and acid washed by Respondent prior to this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 52: Misting fan system not installed in steel structure. The contractor didn't account for water/electrical needs here. The contractor is providing misting system per our contract; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Mister has not been installed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 53: Can lights not installed in steel structure; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Can lights have not been installed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 54: Issues with masonry cutouts for BBQ equipment and accessories (doors, drawers, etc.) Cuts not correct size, not spaced correctly, not level, etc. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, cutouts have not been completed in accordance with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 56: Clapboard veneer at bar area not complete;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Veneer is not complete on most of project. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 57: Steel band on pony walls needs to be completed once breeze block issues get resolved; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, pony walls are not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 58: Landscaping rock/gravel was installed in several places that should be grass. Was not removed; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item 59: The lawn area behind the pool, to the east of the pool, and on the east end of the front of the house were trenched by the contractor. Lawn destroyed. Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item 61: Stain for tongue and groove on roof of steel structure not complete. Was originally told this would be done prior to installation, but has now been installed for months. ; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Roof has not been stained in accordance with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 62: String bistro lights on pergola not installed; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 63: The Interior of the spa surround is partially painted. Also concrete issues near the riprap at the end of the surround; Investigator’s Observation: Work began in October 2022 and is not complete. Paint is not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 64: Issues with sand fill for pavers around the edge of the house. Large gaps exist Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Pavers are not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 1: Changes to contracted materials without change orders. Investigator’s Observation: Addressed by specific Complaint Items. Governing Rule: Not Applicable.

Compliance Item 4: They also made a mistake in the final plans that moved the entire east side of the plans 1 foot closer to the property edge, which removed changes we explicitly asked for earlier in the design process and caused issues on the project.; Investigator’s Observation: Complainant stated that most of this has been corrected (relocation of flower beds). Insufficient evidence to substantiate if this shift in project footprint was a result of poor work on the part of the Respondent or a result of the direction of the Building Department. Governing Rule: Not Applicable.

Compliance Item 5: Trash and debris were left on the property for months at a time. Debris is overflowing from the street into the yard. Also found dangerous material in the yard. Have found ~15 razors or saw blades all around our property during construction.; Investigator’s Observation: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At completion, Respondent should return jobsite free of all construction debris. Governing Rule: Not Applicable. Compliance Item 33: Items in the contract that were removed from the project or never in the final plans at all have not been corrected/reconciled. Investigator’s Observation: Not a workmanship concern that can be inspected and/or evaluated. Governing Rule: Not applicable.

Compliance Item 34: Mulch, extra potting spoil, spillway edge, pool turndown tile, crane that wasn't used, sump pump, etc. All of these changes were made unilaterally by

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 the contractor and we have been asking to reconcile these changes/mistakes since Feb 2022 with no action. Investigator’s Observation: Not a workmanship concern that can be inspected and/or evaluated. Governing Rule: Not applicable.

Compliance Item 45: A pool popup not working correctly. It does not go back down when off; Investigator’s Observation: Appears to have been corrected prior to this inspection. Governing Rule: Not Applicable.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely, Lisa Melton

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

License mailing address (if different from account/company address of record): Lavender Landscape Design Co. LLC 602 W 22nd St Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 1

JOBSITE Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 2

COUNTERTOP Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 3

COUNTER OVERHANG DETAIL Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 4

COUNTER OVERHANG Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 5

COUNTER LENGTH Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 6

COUNTERTOP OVERHANG Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 7

CROOKED COUNTER (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 8

CROOKED COUNTER (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 9

PARTIALLY REPAIRED BRICK FACADE (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 10

PARTIALLY REPAIRED BRICK FACADE (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 11

PARTIALLY REPAIRED BRICK FACADE (3) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 12

CHIPS IN CONCRETE (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 13

CHIPS IN CONCRETE (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 14

DAMAGE TO WALL & TRIM (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 15

DAMAGE TO WALL & TRIM (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 16

DAMAGE TO WALL & TRIM (3) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 17

PAINT DAMAGE (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 18

PAINT DAMAGE (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 19

PAINT DAMAGE (3) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 20

INCOMPLETE VENEER (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 21

INCOMPLETE VENEER (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 22

AREA OF WATER LINE Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 23

LOCATION OF GAS LINE (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 24

LOCATION OF GAS LINE (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 25

UNLEVEL ELECTRICAL OUTLET Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 26

METAL TRELLIS (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 27

METAL TRELLIS (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 28

CLEANOUT (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 29

CLEANOUT (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 30

COUNTERTOPS 32" NOT 36" PER PLAN Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 31

COUNTERTOP DRAWING (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 32

COUNTERTOP DRAWING (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 33

FRONT LAWN (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 34

FRONT LAWN (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 35

FRONT LAWN - CONCRETE Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 36

FRONT LAWN - RUTS Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 37

BACK YARD - CONCRETE Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 38

MISSING TRAVERTINE ON SPA Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 39

DRILLED HOLE IN METAL POST Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 40

FRONT FOUNTAIN Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 41

BAR & COUNTERTOP Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 42

CEILING OF STEEL STRUCTURE Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 43

DRAWING WITH STAIN CALLOUT FOR STEEL STRUCTURE CEILING Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 44

UNPAINTED SPA SURROUND (1) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 45

UNPAINTED SPA SURROUND (2) Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 46

SPA PLAN Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 47

CONCRETE ISSUE Complaint #2023-09346 Inspection Date: 10/05/2023 9:00 AM JSI PHOTOS – Page 48

PAVERS [number redacted]ÿ00718ÿ9 ÿÿ9 ÿ ÿÿ131434

-./0ÿ234567ÿ84./09:34567;<6=90>9?6@A

BÿCBDECFDGH -./0ÿ234567ÿIJ(K L5ÿMÿ%5ÿ1314ÿ ÿ03730ÿ9 N7ÿO(ÿ PÿI#P+1J K5ÿQ ÿRS ÿI J(** K5ÿTÿN& I&J(** K UVVW XYZ[V\]^\^_ÿa\bÿ\cdeefÿ_Yÿ\VVYgÿheb[Y^fe^_ÿ_YÿiY^_]^jeÿgYdk]^cÿ\_ÿ_a]bÿ_]Zelÿheb[Y^fe^_ÿbaYjVfÿ[dYm]feÿ_aeÿb_\_jbÿYn _aeÿiYj^_ed_Y[ÿ]^b_\VV\_]Y^ÿ_Yÿ\VVÿ[\d_]ebÿY^ÿoY^f\plÿqeieZredÿsslÿtutvw xyz{ÿ}~ ^meb_]c\_Ydÿÿ\fceÿtu XY^b_dji_]Y^ÿ^meb_]c\_]Y^b suuÿeb_ÿ\ba]^c_Y^ÿ_wlÿ_eÿsuÿÿ aYe^]lÿUÿuu aY^eWÿutsv Z\]VWÿJ(ÿ QRLMN9NÿRNQ7ÿÿNÿ ÿ5ÿ!*ÿPÿ 5ÿÿÿÿÿ!ÿÿÿ** ÿ*ÿ Pÿ ÿ*ÿ*ÿ(*ÿ ÿÿ9Pÿ! !*ÿ()5ÿ!5ÿ*!ÿ *&!ÿÿ&*ÿÿÿP!ÿÿÿÿ**ÿ5ÿ ÿ ÿÿ*ÿ&PÿPÿ ÿ*ÿ*Pÿ ÿÿÿ ÿ ÿÿ¡¢ÿ£¤¥¦§ÿ§¨©ª«ÿÿªÿ§ÿ¬®ÿ̄®ÿ®ª¦¨ªÿ°±ÿ²°ÿ̄®ÿ®ªÿ³²ÿ́ª ª¨ÿ§ª¨©ªÿ«µ

¶.44ÿ·3<¸6<?ÿI&J(** K N!5ÿMÿ015ÿ1314ÿ ÿ+730ÿ¹ N7ÿÿ ÿIJ(K Q 7ÿO(ÿ PÿI#P+1J K º*ÿÿ ÿ 5 Pÿÿÿ*P*ÿ5ÿÿ) ÿ!ÿÿÿÿ!ÿ* Pÿ*ÿ»!ÿ ÿ !ÿ!ÿÿÿÿPÿ ÿ Nÿ!ÿ) ÿ *ÿÿ !* Pÿÿ*!*ÿÿR!ÿ!*5ÿ*ÿ!ÿ ÿ)ÿ&ÿ)#ÿ ÿ!!ÿÿÿ¼!ÿÿ)#ÿÿ N #5ÿ

½¾!*ÿ¿ÿ**À 722 2 2!232"#$%40 &&'()$' $ ' *$ *70008+4343040'$78311+3%41%1, 024 [number redacted]ÿ00718ÿ9 ÿÿ9 ÿ ÿÿ131434

-./01ÿ345546ÿ7#8+19 : ;!5ÿ<ÿ015ÿ1314ÿ ÿ8714ÿ= ;7ÿ>ÿ;&ÿ7&9(** : ? 7ÿ@ÿ ÿ79(: AÿB( ÿ 5 ;ÿ!ÿ ÿÿÿÿ9&!ÿÿÿÿ!ÿÿÿ*ÿÿÿ *ÿÿ)ÿÿÿ ÿ) ÿ*ÿCÿ *ÿ ÿÿ* 8Dÿÿÿ9** 85ÿÿ!ÿ ÿÿ *ÿ (ÿÿÿ ÿ!ÿ*ÿÿ8!ÿ7 ?ÿBÿ7ÿ;ÿ) ÿÿ *ÿÿBÿ ÿ ÿÿÿ!ÿ) ÿE!ÿ *ÿ*ÿ ÿÿ !ÿÿ ?ÿBÿ87ÿ;ÿ) ÿÿ *ÿÿBÿ*ÿÿ!ÿÿFÿ+Gÿ!ÿ(**ÿÿ& ÿ( !*ÿ&ÿ01Gÿ)ÿÿ 8ÿ&!*ÿÿ;ÿ&!ÿ*ÿ*ÿ *ÿ!ÿÿÿÿÿ*ÿ!ÿÿ* (ÿÿÿ!ÿÿ&ÿBÿÿ!8ÿ01Gÿÿÿ 85ÿ)ÿÿ0+Gÿÿ11+GÿÿH!*ÿÿÿ(5 (ÿÿ( ÿ ÿ03+G8+Gÿÿ ?ÿBÿ7ÿ;ÿ) ÿÿ * ?ÿBÿ147ÿ;ÿ ÿÿ&ÿ *5ÿ&!ÿ)Iÿ&ÿ ÿ!ÿ(ÿ*ÿ!!ÿÿÿÿ ?ÿBÿ47ÿ;ÿ) ÿ *ÿÿ;ÿ* ÿ&)ÿ!ÿÿ ÿ) #) 8ÿÿ!8ÿ0+G Bÿ *ÿ!ÿÿ@ (*ÿ&8ÿÿ*ÿ ÿÿ !* 8ÿÿÿ ÿ)ÿ*ÿÿ#ÿÿ ÿ ! *ÿÿÿÿÿ!ÿ&!ÿ (ÿ(*ÿÿÿ ; #5 J(ÿ 8ÿ KL!*ÿFÿ**M

NONPQNQNRS4T1U.VRW1XUY55Z[\] 4%4J

^0XYÿ3.5U41ÿ79(: _5ÿ<ÿ0+5ÿ1314ÿ ÿ0078ÿ9 ;7ÿJ(ÿ 8ÿ7#8+19 : ? 7ÿ>ÿ;&ÿ7&9(** : `abÿ̀deedfg hiÿijklÿikmnoÿfdpÿqrsÿreedtÿruukikdsreÿikmnÿvdaÿqdmwenikdsÿdaÿtnÿqrsÿwadqnnuÿtkijÿrÿqdmwekrsqnÿkslwnqikdsbÿÿxenrlnÿruyklnb KL!*ÿFÿ**M

-./01ÿ345546ÿ7#8+19 : _5ÿ<ÿ0+5ÿ1314ÿ ÿ71ÿ= ;7ÿ@ÿ ÿ79(: ? 7ÿ>ÿ;&ÿ7&9(** : B( ÿ 5 zI*ÿ#ÿÿ*ÿ)ÿÿÿ ; #5 J(ÿ 8 722 2 2!232"#$%40 &&'()$' $ ' *$ *70008+4343040'$78311+3%41%1, 124 [number redacted]ÿ00718ÿ9 ÿÿ9 ÿ ÿÿ131434 -.!*ÿ/ÿ**0

1234ÿ6789:;ÿ<=(> ?5ÿ@ÿ0+5ÿ1314ÿ ÿ74ÿA B7ÿC(ÿ Dÿ<#D+1= > E 7ÿFÿB&ÿ<&=(** > G**ÿÿHÿ)ÿ(*ÿÿÿÿÿ ÿÿÿ -.!*ÿ/ÿ**0

722 2 2!232"#$%40 &&'()$' $ ' *$ *70008+4343040'$78311+3%41%1, 424 Complainant: Kevin Patrick Molloy E Marshall Ave Phoenix, AZ 85012

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Respondent: Lavender Landscape Design Co. LLC DBA: 1872 E Broadway Rd Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 December 20, 2023

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-09346

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for January 5, 2024 at 11:00 AM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 [number redacted]ÿ00718ÿ9 ÿÿ9 ÿ ÿÿ131434

-./0ÿ234567ÿ84./09:34567;<6=90>9?6@A

½¾!*ÿ¿ÿ**À 722 2 2!232"#$%40 &&'()$' $ ' *$ *70008+4343040'$78311+3%41%1, 024 [number redacted]ÿ00718ÿ9 ÿÿ9 ÿ ÿÿ131434

NONPQNQNRS4T1U.VRW1XUY55Z[\] 4%4J

1234ÿ6789:;ÿ<=(> ?5ÿ@ÿ0+5ÿ1314ÿ ÿ74ÿA B7ÿC(ÿ Dÿ<#D+1= > E 7ÿFÿB&ÿ<&=(** > G**ÿÿHÿ)ÿ(*ÿÿÿÿÿ ÿÿÿ -.!*ÿ/ÿ**0

722 2 2!232"#$%40 &&'()$' $ ' *$ *70008+4343040'$78311+3%41%1, 424 Complainant: Kevin Patrick Molloy E Marshall Ave Phoenix, AZ 85012

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Respondent: Lavender Landscape Design Co. LLC DBA: 1872 E Broadway Rd Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 January 10, 2024

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-09346

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for January 29, 2024 at 11:00 AM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

CC:

License mailing address (if different from account/company address of record):

Lavender Landscape Design Co. LLC

602 W 22nd St Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Kevin Molloy Jan 5, 2024, 5:07 PM (5 days ago) to me, Bill

Hi Investigator Melton,

Below is an updated list of all the compliance items with an updated status for each. I've highlighted the ones that have changed since I provided the original list on 11/20/2023. I collected the emails and permits discussed today, as well as some images highlighting specific items, an additional email conversation around the island rebuild, and the agreed-upon updated detail plans. The total file size was around 60 MB, so I have shared these with the addresses in this thread via Google drive. Here is the link. Let me know if there are issues accessing these documents.

• Compliance Item 6: Countertop was reinstalled on 12/9. Countertop has the same issue, it does not have the correct overhang and it is crooked. • Compliance Item 7: Countertop was partially reinstalled, but is not to updated plans. Bar overhang was the primary concern is still an issue, it will be 10.5" instead of 12" per the updated plans • Compliance Item 8: Countertop is only partially reinstalled, so cannot be assessed at this time. • Compliance Item 9: No change since inspection on 10/12. We were told 11/20 that this would be resolved when all countertops get installed. It was not addressed when the countertops were reinstalled • Compliance Item 10: No change since inspection on 10/12 • Compliance Item 11: No change since inspection on 10/12 • Compliance Item 12: No change since inspection on 10/12 • Compliance Item 13: No change since inspection on 10/12 • Compliance Item 14: No change since inspection on 10/12 • Compliance Item 15: Breeze block selection was made and has been installed. Block is complete except for paint. • Compliance Item 16: Work resumed on the Ipe veneers on 11/6. Progress has been made over the last few weeks, but only the firepit, kitchen wall and backyard planters are complete. Additional ipe material was delivered 1/4. • Compliance Item 17: No change since inspection on 10/12 • Compliance Item 18: Waterline was confirmed to be missing at time of complaint and was run at the end of August. Believed to be resolved, but it hasn't been confirmed to be working. Waterline is also visibly exposed in several spots and only buried a few inches at most. I don't believe that this was installed at a proper depth when run. • Compliance Item 19: Gas line has been extended with the shutoff valve in accessible location, but the line extension is not secured to the structure and to my knowledge the line has now been modified twice without being reinspected. • Compliance Item 20: Electrical on the island was redone when masonry was rebuilt 11/17 and 11/18, no change to other outlets. I believe there are still outstanding issues on the existing counter and the new work is not complete at this point. • Compliance Item 21: Trellises were reinstalled 1/4/2024. North trellis is not level and 1 inch crooked to the wall. • Compliance Item 22: No change since inspection on 10/12 • Compliance Item 23:Countertop install is not complete and this cannot be assessed at this time. • Compliance Item 24: No change since inspection on 10/12 • Compliance Item 25: No change since inspection on 10/12 • Compliance Item 26: No change since inspection on 10/12 • Compliance Item 27: No change since inspection on 10/12 • Compliance Item 28: No change since inspection on 10/12 • Compliance Item 29: Firepit cap was redone near the end of October and appears to resolved. Firepit veneer not complete to confirm issue is resolved. • Compliance Item 30: See compliance item 29 • Compliance Item 31: Travertine on steps was replaced on 8/31, but there is still an issue with the tile edge on the risers. • Compliance Item 32: No change since inspection on 10/12. As of 11/20, none of the step lights for the spa are working and the lights in two of our planters are no longer working as well. As of 1/4/24, the additional issues from 11/20 were resolved but the step light in the original complaint is still not working • Compliance Item 35: Hole has been patched, but the repair is extremely rough and not completed to the standards we would expect • Compliance Item 36: No change since inspection on 10/12 • Compliance Item 37: No change since inspection on 10/12 • Compliance Item 38: No change since inspection on 10/12 • Compliance Item 39: This has been resolved • Compliance Item 40: Majority of issue resolved at the end of August, but still some issues with damage to surrounding tiles. No change since inspection on 10/12 • Compliance Item 41: No change since inspection on 10/12 • Compliance Item 42: Resolved on 8/31. • Compliance Item 43: No change since inspection on 10/12 • Compliance Item 47: No change since inspection on 10/12 • Compliance Item 48: No change since inspection on 10/12 • Compliance Item 50: The pool was drained and acid washed at the end of September. The original issues were mostly improved or resolved, but there are new issues with the finish in the deep end near the drain cover. • Compliance Item 52: Misting fan and pump have been physically installed. Water is not run to misting pump, pump waterline is not complete to the fan, and the electrical to both is not currently working. • Compliance Item 53: Can lights have been installed, but electrical is not currently working • Compliance Item 54: No change since inspection on 10/12. Masonry for island was rebuilt and has new cutout dimension issues and went through the existing cutouts during meeting on 11/20 and there were 2 existing cutouts that still had issues. Discovered additional centering issue with sink and faucet when correcting cutouts on the new island. • Compliance Item 56: No change since inspection on 10/12 • Compliance Item 57: This has been resolved. Steel band has been installed and painted. • Compliance Item 58: No change since inspection on 10/12 • Compliance Item 59: No change since inspection on 10/12 • Compliance Item 60: No change since inspection on 10/12 • Compliance Item 61: Toungue and groove has been stained. Not happy with quality of work, stain is very blotchy. Reached out to Lavender on 12/26 when the work was performed regarding quality and were told they would give us options to potentially resolve and have not heard back. • Compliance Item 62: No change since inspection on 10/12 • Compliance Item 63: Remaing paint was completed, but concrete issues were not addressed. • Compliance Item 64: No change since inspection on 10/12

Let me know if you need anything else from me.

Thanks, Kevin Molloy Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 1

JOBSITE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 2

COUNTERTOP PARTIALLY INSTALLED (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 3

COUNTERTOP PARTIALLY INSTALLED (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 4

DAMAGE TO BRICK FACADE (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 5

DAMAGE TO BRICK FACADE (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 6

DAMAGE TO BRICK FACADE (3) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 7

DAMAGE TO BRICK FACADE (4) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 8

CHIPS IN CONCRETE (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 9

CHIPS IN CONCRETE (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 10

CHIPS IN CONCRETE (3) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 11

WINDOW TRIM DAMAGE & NO PAINT TOUCHUP ON DAMAGE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 12

NO PAINT TOUCHUP ON DAMAGE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 13

NO PAINT TOUCH UP ON DAMAGE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 14

MISSING VENEER Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 15

EXPOSED WATER LINE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 16

RELOCATED GAS LINE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 17

INCOMPLETE, UNSECURED AND/OR CROOKED OUTLETS Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 18

INCOMPLETE, UNSECURED AND/OR CROOKED OUTLETS Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 19

INCOMPLETE, UNSECURED AND/OR CROOKED OUTLETS Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 20

UNLEVEL TRELLIS (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 21

UNLEVEL TRELLIS (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 22

SEWER CLEANOUT - NO THREADS FOR CLEANOUT CAP Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 23

COUNTERTOP UNEVEN BY MORE THAN 3/16" Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 24

BERM NO LONGER EXISTING Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 25

BERM - EXISTING Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 26

FRONT LAWN DAMAGE (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 27

FRONT LAWN DAMAGE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 28

DAMAGE AND CONSTRUCTION DEBRIS Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 29

UNFILLED TRENCH Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 30

CONSTRUCTION DEBRIS Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 31

CONSTRUCTION DEBRIS Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 32

FIREPIT CAP - INOPERABLE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 33

STONE/TILE DOES NOT COVER STEP Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 34

PREVIOUSLY NON WORKING - NOW MISSING STEP LIGHT Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 35

HOLE IN STEAL POST - POORLY REPAIRED Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 36

UNMATCHED OR MISSING PAINT TOUCHUP Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 37

UNMATCHED OR MISSING PAINT TOUCHUP Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 38

CRACKED TILE Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 39

IRRIGATION TRENCH WHICH WAS FILLED BY RESPONDENT Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 40

STAINS ON POOL FINISH Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 41

MISTING FAN SYSTEM NOT OPERABLE AT TIME OF INSPECTION Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 42

CAN LIGHTS INSTALLED BUT NO OPERABLE AT TIME OF INSPECTION Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 43

MASONRY CUTOUTS Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 44

DRAWINGS L-1 Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 45

DRAWINGS L-1 Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 46

MISSING VENEER AT BAR (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 47

MISSING VENEER AT BAR (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 48

GRAVEL WHERE PLANS CALLOUT GRASS (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 49

GRAVEL WHERE PLANS CALLOUT GRASS (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 50

GRAVEL WHERE PLANS CALLOUT GRASS (3) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 51

GRAVEL WHERE PLANS CALLOUT GRASS (4) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 52

AREA OF LAWN DESTROYED BY TRENCHING (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 53

AREA OF LAWN DESTROYED BY TRENCHING (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 54

AREA OF LAWN DESTROYED BY TRENCHING (3) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 55

IRRIGATION VALVE COVERED BY DIRT Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 56

POORLY STAINED TONGUE & GROOVE (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 57

POORLY STAINED TONGUE & GROOVE (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 58

POORLY STAINED TONGUE & GROOVE (3) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 59

POORLY STAINED TONGUE & GROOVE (4) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 60

PERGOLA WHERE LIGHT SHOULD BE INSTALLED Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 61

MISSING/INCONSISTENT PAVER SAND (1) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 62

MISSING/INCONSISTENT PAVER SAND (2) Complaint #2023-09346 Inspection Date: 01/29/2024 11:00 AM JSI PHOTOS – Page 63

MISSING/INCONSISTENT PAVER SAND (3) Complainant: Kevin Patrick Molloy E Marshall Ave Phoenix, AZ 85012

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Respondent: Lavender Landscape Design Co. LLC DBA: 1872 E Broadway Rd Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Case No.: 2023-09346 Investigator: Lisa Melton Inspection Date: January 29, 2024 Inspection Time: 11:00 AM

ATTENDEES: Complainant: Kevin Molloy

General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone.

Compliance Findings:

Compliance Item 6: The bar countertop is not the correct size (6+" smaller than plans). Was confirmed via email that I wanted to ensure the counter had the 10" overhang for bar stools in the plans. The subcontractor for the countertops told me he was told to do 3.5" for all edges by the contractor. ; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time countertop overhang is 3.5” which is not consistent with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 7: The island countertop is not the discussed and agreed-upon size. The contractor and I each confirmed it needed to be 51" via email to include a 12" overhang for barstools. The slab is 49.5" wide and the overhang is 11-12" before a 1.5" veneer. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Countertop is 49.5” wide and the overhang is less than 12” in all areas that I measured. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Governing Rule: Not applicable.

Compliance Item 8: Also ~1" crooked from end to end.; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Overhang varies from 11” to nearly 12” in the areas that I measured. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE – Countertop is partially reinstalled at the time of this inspection. Respondent has also not provided documentation of passed final/certificate of occupancy. (See Photos #2 - #3) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 9: Main countertop has 3/16th" offset on seem between slabs and between slab and waterfall edge; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Sections of slab are offset at outer edge by 3/16”. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE – No change. Respondent has also not provided documentation of passed final/certificate of occupancy. (See Photo #23). Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 10: Damage to the brick facade of the house. Partially repaired, but not complete; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent has partially repaired damage to the brick façade on east and west side of garage. Large gaps are visible and paint is not consistent. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Repair is not complete. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photos #4 - #7) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 11: Chips to conrete slab from demo at front and side of house; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Large chips are visible in existing concrete in the area of Respondent’s work (installation of pavers). Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Chips remain. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photos #8 - #10) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 12: Window trim damaged by contractor moving nearby gate; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Window trim is damaged in location where fence has been pulled open/closed to allow access to jobsite. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Damage remains. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photos #11) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 13: Paint damage on exterior of the house in multiple places; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. There is damage to the exterior paint in numerous locations which appear to be the result of the work of the Respondent. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Damage remains. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photos #11 - #13) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 14: The gate and fence were built with the wrong material. Part of the fence is also wobbly; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Material has been corrected, however, Complainant has remaining workmanship concerns regarding installation. Respondent should 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 15: Breeze block on pony walls was agreed to be replaced and has not been. Haven't provided replacement options that will work.; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Block is not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 16: IPE wood veneer not complete on planters, firepit and kitchen facade. Quality issues on what has been installed. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Veneer is not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Veneer has not been completed. Respondent has also not provided documentation of passed final/certificate of occupancy. (See Photo #14) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 17: Onsite materials left uncovered on ground by sub contractor performing work for several weeks. Sub contractor has not been back and materials appear damaged; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Materials are contractor furnished. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Project is not complete. Respondent has not provided documentation of passed final/certificate of occupancy. Statute requires that licensed contractors comply with code. Permit and inspection is part of the building code. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 18: There might be an issue with the waterline run to the sink in the outdoor kitchen. The contractor could not verify that the water run was complete or functional; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Project has not passed final inspection. When the Respondent modifies work which has previously been inspected/passed the work needs to be reinspected by the building official and/or utility provider who required the initial inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Waterline is exposed. Respondent has also not provided documentation of passed final/certificate of occupancy. (See Photo #15) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 19: Gas line shutoff valve for BBQ equipment installed in an inaccessible location ; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Project has not passed final inspection. When the Respondent modifies work which has previously been inspected/passed the work needs to be reinspected by the building official and/or utility provider who required the initial inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Gas line appears to have been relocated, however, Respondent has not provided documentation of passed final/certificate of occupancy. (See Photo #16) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 20: Unsecured and crooked outlets in kitchen; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. There are outlets which are crooked and or loose. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Outlets remain incomplete, unsecured and crooked. Respondent has also not provided documentation of passed final/closed permit. (See Photos #17 - #19) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 21: Trellises not installed. Damage to paint on one of the trellises from transportation; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, the bottom section of the large metal trellis has been cut off and what remains of the trellis has been pushed into the dirt but there is no concrete holding the large metal trellis in place and it is not secure. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Trellis has been installed, however, one of them is not level. Respondent has also not provided documentation of passed final/closed permit. (See Photos #20 - #21) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 22: Sewer cleanout caps not threaded to pipe. Contractor installed pavers around them, and just wedged the cleanout caps in the pavers about the pipe; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent installed pavers in this area. At this time the opening for the cleanout has pavers/concrete installed above the cleanout opening which no longer allows access to the cover threads. Cover has been just placed in opening. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. No correction. Respondent has also not provided documentation of passed final/closed permit. (See Photo #22) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 23: Countertops have a larger overhang than discussed. 2" vs 1.5" was discussed. Extra depth is a problem for multiple appliance installations that require a notch in the countertop and to sit flush against the veneer.; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Drawing calls for 3’ (36”) space between counters at this time there is less than a 32” space. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 24: Damage to berms on front of lawn. Trucks, forklifts, debris, etc have worn down and damaged our berms; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Jobsite receives flood irrigation. At this time, berms have been smashed down and/or damaged in the area where it appears that construction travel has occurred. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Berms appear the same as they did at the jobsite inspection. Respondent has also not provided documentation of passed final/closed permit. (See Photos #24 & #25) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 25: Damage to front lawn. Concrete, rocks, tire ruts, grass destroyed from pallets sitting there for months, etc. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, there is evidence of construction material washout on the grass in the front yard as well as tire ruts in the area where it 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 appears that construction travel has occurred. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Appears to be in the same condition as at the jobsite inspection. Respondent has also not provided documentation of passed final/closed permit. (See Photos #26 & #27) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 26: Front lawn was not part of contract, but was destroyed by construction activity on it. ; Investigator’s Observation at Jobsite Inspection: Fundamentally the same as Item #25. Investigator’s Observation at Compliance Inspection: N/A. Fundamentally the same as Item #25. Governing Rule: Not applable.

Compliance Item 27: Damage to back lawn. Concrete, rocks, fill dirt left on existing lawn, etc. Back lawn was not part of contract, but was destroyed while doing patio expansion.; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, there is evidence of construction material washout on the grass in the back yard. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Construction debris, construction materials, evidence of washout and unfilled trench remain. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photos #28 - #31) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 28: Issues with irrigation. Seems to have missing driplines or driplines not placed correctly. More than half of the installed plants have died. Currently 25 dead plantings. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 29: Firepit cap was not correct size. Contractor failed to account for veneer, and veneer would have stuck out beyond stone cap. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. It appears that the current installation will not allow for the installation of the veneer. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Now that veneer has been installed the key no longer makes connection to turn on fire pit. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photo #32) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 30: Contractor removed cap and new cap and veneer not installed; Investigator’s Observation at Jobsite Inspection: Fundamentally the same as Item #29. Investigator’s Observation at Compliance Inspection: N/A. Fundamentally the same as Item #29. Governing Rule: Not applicable.

Compliance Item 31: Tile and stone cap on spa steps ripped up and needs to be repaired; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, tile has not been installed to fully cover the spa step. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Tile still does not fully cover step. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photo #33) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 32: Step light on spa steps not working; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Light not functioning at this time. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Light that was not working has been removed but not reinstalled. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photo #34) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 35: A hole drilled in the steel structure on the wrong side of a support beam for electrical needs to be patched. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Visible drilled hole in side of vertical metal post. Respondent should complete their scope of work by appropriate methods and in accordance 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Visible drilled hole in side of vertical metal post remains. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photo #35) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 36: Dents also need to be addressed; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, there is a visible dent in the post. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to meet minimum workmanship standards, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 37: Paint touchups on the house were done with the wrong paint color. Need to be redone. The project manager at the time told us she told the workers to only use that paint on the spa surround, not on the house because she knew it did not match.; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. This is relative to the damage in Item #10. Paint does not match. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Touch up paint is not the same color and/or not complete. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photos #36 - #37) 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 38: Water feature not complete. Also, contractor did not account for veneer around feature. 3" gap between the water feature and wood veneer is now too small. Concerns about water flow and damage to veneer now. ; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, it does not appear that there is sufficient space for installation of specified veneer. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 39: Space beetween island and main counter is only 32". Should be 36" per plans. Walkway too narrow to be functional; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Drawing calls for 3’ (36”) space between counters at this time there is less than a 32” space. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 40: Demo under the bar countertop is not complete. Additional concrete needs to be demoed and travertine installed. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 41: Believe the masonry here also needs a skim coat; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 42: Contractor removed travertine around structure supports. No explanation why, but needs to be replaced; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Structure correction was performed at direction of building authority, however, travertine has not been reinstalled. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 43: A few travertine tiles have cracks and need to be replaced; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Cracked/chip tile does not meet workmanship standards. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Cracked tile remains. Respondent has also not provided documentation of passed final/certificate of occupancy. (Photos #38) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 47: Grading around the house and structure. Side yard grading was modified and doesn't run away from the house. Grading behind structure and spa slopes to structures. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Drawings require flood irrigation (L-1). Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (Photos #44 - #45) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 48: Trenching was done behind planters that was destroyed during veneer install.; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Trench for drainage behind planters was displaced by Respondent during the performance of 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 their scope of work. Drawings require flood irrigation (L-1). Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (See Photos #39, #44 & #45) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 50: Issues with the quality of pebble-tec finish. Lines and swirls of darker color on the bottom of the pool. Most obvious when the pool light is on. Expected to maybe even out over time with water and chemicals, but nearly 1 month later no improvement. ; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent is working on correction, pool was drained and acid washed by Respondent prior to this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Pool has staining. Project is not complete. Project has been and remains under the control of the Respondent. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (Photo #40) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 52: Misting fan system not installed in steel structure. The contractor didn't account for water/electrical needs here. The contractor is providing misting system per our contract; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Mister has not been installed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Misting system is not fully installed or operable. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (Photo #41) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 53: Can lights not installed in steel structure; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Can lights have not been installed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Can lights have been installed but are not operable. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (Photo #42) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 54: Issues with masonry cutouts for BBQ equipment and accessories (doors, drawers, etc.) Cuts not correct size, not spaced correctly, not level, etc. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, cutouts have not been completed in accordance with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Openings have not been corrected. Veneer has been installed and openings are 1) below veneer 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 and 2) above veneer. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (Photo #43) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 56: Clapboard veneer at bar area not complete; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Veneer is not complete on most of project. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Veneer is not complete. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (Photo #46 - #47) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 57: Steel band on pony walls needs to be completed once breeze block issues get resolved; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. At this time, pony walls are not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 58: Landscaping rock/gravel was installed in several places that should be grass. Was not removed; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Drawings require grass with flood irrigation. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (See Photos #44, #45, #48 - #51 ) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 59: The lawn area behind the pool, to the east of the pool, and on the east end of the front of the house were trenched by the contractor. Lawn destroyed. Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Drawings require grass with flood irrigation. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (See Photos #44, #45, 52 - #54) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 60: The flood irrigation valve to the east of the pool was also covered in dirt.; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Irrigation valve is covered in dirt. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (See Photos #55) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 61: Stain for tongue and groove on roof of steel structure not complete. Was originally told this would be done prior to installation, but has now been installed for months. ; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Roof has not been stained in accordance with plans. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Stain has been applied but it is blotchy and inconsistent. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (See Photos #56 - #59) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 62: String bistro lights on pergola not installed; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Lights have not been installed on pergola. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (See Photos #60) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 63: The Interior of the spa surround is partially painted. Also concrete issues near the riprap at the end of the surround; Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Paint is not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: COMPLETE. Item has been completed to Complainant satisfaction, however, Respondent has not provided documentation of passed final/certificate of occupancy. (SEE ITEM #17). Governing Rule: Not applicable.

Compliance Item 64: Issues with sand fill for pavers around the edge of the house. Large gaps exist Investigator’s Observation at Jobsite Inspection: Work began in October 2022 and is not complete. Respondent did not appear for this inspection. Pavers are not complete. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, plans, written agreements, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation at Compliance Inspection: NOT COMPLETE. Sand is in place in some areas at the connection between paver and structure and missing in some areas. Respondent has also not obtained or provided documentation of passed final/certificate of occupancy. (See Photos #61 - #63) Governing Rule: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. Note: Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Complainant: Kevin Patrick Molloy E Marshall Ave Phoenix, AZ 85012

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Respondent: Lavender Landscape Design Co. LLC DBA: 1872 E Broadway Rd Tempe, AZ 85282

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Case No.: 2023-09346 Investigator: Lisa Melton Inspection Date: Inspection Time: : PM

Compliance Jobsite General Notes:

Compliance Findings:

Compliance Item: - Hallway Bathroom door trim is all off. door is crooked one part on the tip of the tile the other is not on the tile that they removed Investigator’s Observation: I observed the door jam and the trim with excessive gaps in the joint that were filled in with caulk. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Master bedroom door doesn't shut right because its crooked and can see light at the top. The bottom of the door was cut off by my table saw they borrowed and destroyed the bottom. Door is so off it rattles when the heater comes on. You can see light throu Investigator’s Observation: I observed the Master bedroom door from the hallway. The door closed I can see the door is not flush with the jamb allowing excessive light from the bedroom to come into the hallway. The bottom of the door is cut uneven and I can see the saw cut. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Hallway closet door ruined completely destroyed by a nail gun and trim is horrible uneven. Hallway closet removed and threw away trim that had

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 nothing to do with the door Investigator’s Observation: I observed a hollow core door that was modified to fit in the narrow door frame and along the hinge side of the door there are several exposed nails. Inside the closet it appears that the inside trim was not put back on / replaced. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Hallway closet now has insulation falling out of the attic, can see up into the attic a mess. hallway door destroyed by Daryl because didn't to wait for 22 in door, made one. Drywall exposed now on the right hand side inside of hallway door because the do Investigator’s Observation: I observed inside the closet which appeared to have previously trimmed inside the closet and now there are areas where the trim appears not to have been replaced. On the right side of the door frame the knock down was pulled off of the dry wall leaving a smooth surface. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Master Bath, the bottom of the door damaged by workers using a table saw to cut the bottom off. Jagged on the bottom. uneven all around the entire door. the door is filled with 1 inch caulking around the door. It is now settled and caved into and is crack Investigator’s Observation: I observed an uneven cut at the bottom of the door and an excess of caulk used to fill in the trim around the door. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: - bedroom 2, Closet door doesn't shut right. the trim is crooked, trim in closets was nailed over bottom trim and sticks out. Bedroom door trim at the top of the door goes from 1 inch to 3 inch totally crooked. looks horrible. very noticeable. Investigator’s Observation: I observed the crooked trim on both doors including the top trim piece is uneven. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - bedroom 3 Door rattles when the heater on. trim is all of the door is crooked an dpart of the pre hung is on the tile and the other side is on the floor. trim at the top starts out small and gets bigger very noticeable. shaved off some of the door because Investigator’s Observation: I did not observer any of the doors rattling because the heater was not on while there. The door trim is crooked and the top trim piece is very uneven. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Per City of Surprise no permits were obtained to build backyard and pool. Investigator’s Observation: I left a message for the city of Surprise, but have not hear back. The Contractor will need to obtain a permit on this job. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Provide bonding to spa motor and metal frame around spa access opening. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Investigator’s Observation: The access door to the spa motor was not able to close. this will need to be repaired. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Complete grade at back and east side of house. Investigator’s Observation: The grading does appear to be directed towards the foundation of the house. It also appears that there is not the required space needed for proper drainage in the back of the home. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Fix turf, so water does not drain into my house slab. Investigator’s Observation: The turn and grading are not installed in a manner that would move water from the foundation. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Fix grading of entire property. Investigator’s Observation: There would have needed to have been a grading plan submitted with the permit to the city. This will need to be completed per that plan. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Missing 2 lounge chairs in pool. Investigator’s Observation: Provide chairs as per contract.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 1: All flooring removed Investigator’s Observation: Project abandoned. Governing Rule: Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

Compliance Item: - 2: New flooring not provided or installed. Investigator’s Observation: Project abandoned. Governing Rule: Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

Compliance Item: - 3: All tile not provided and not installed in master bath Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 4: Master pan not installed Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 5: Shower wall guest-poor workmanship, metal shutter too short. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 6: slab 2cm 1-2 chake beige not ordered or installed. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 2cm quartz not installed Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 8: master shower glass not ordered or installed. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 9: Plumbing vanity sinks not accomplished, master shower valve not complete. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 10: plumbing master bathtub not installed. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 11: kitchen trim not removed or installed. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 12: Toilets one removed not installed #2 not removed or installed Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 13: Baseboards not all removed, none installed Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 14: Retack- carpet not accomplished. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 15: Bath Cabinets master and hall installed-not level wood split out. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 16: Final cleaning not accomplished. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 17: Guest bath door and frame damaged. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 18: Front door treas-hold damaged. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 19: Shower walls wrong Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 20: Change order wall cut to 97 1/2" wrong cabinets ordered. Investigator’s Observation: Project abandoned. Governing Rule: Violation of any rule adopted by the Registrar; Namely

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 1: Improper ledge stone installation corner on raised spa. Investigator’s Observation: The corner on the right side facing the spa had a 1" spacing. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 13: Paid for $3,030 change order, back wall not done. Investigator’s Observation: The back wall has not been completed. It needs to be fixed per contract. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 1: Replace interior doors, exterior front door and patio back door. Investigator’s Observation: There is no need to replace any of the doors. There is finishing work still needed. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 2: Damage to newly painted walls, baseboards and ripped out casement. Investigator’s Observation: Finishing work is still needed on the jobsite. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: - 3: Damage to stucco around the back patio door. Investigator’s Observation: There is finishing work needed around the back patio door. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 5: Paint issues with the interior doors and casements. Investigator’s Observation: Most of the doors had been repaired by the contractor prior to the inspection. There were a couple of locations still needing repair. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 1: Contractor did not provide correct cabinet doors Investigator’s Observation: Cabinet doors are missing Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 2: contractor did not have sufficient skin and trim materials to complete job. Investigator’s Observation: Missing items from job. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 3: Contractor said he would complete job upon receipt of correct doors from MFG. Investigator’s Observation: The work has been abandoned

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Governing Rule: Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

Compliance Item: - 4: After a year of excuses contractor did not complete job. Investigator’s Observation: The job has been abandoned Governing Rule: Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

Compliance Item: - 5: Contractor said he would deliver missing materials but did not show up as promised. Investigator’s Observation: Job has been Abandoned. Governing Rule: Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

Compliance Item: - 1 Investigator’s Observation: Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 1 Investigator’s Observation: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Project not completed in time frame of the contract.” Investigator’s Observation: Substantiated. Contract specifies a project duration of no more than 8 months after project begins. Work began 12/7/2017 and at time of jobsite inspection work had not been completed. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Multiple walls are twisted and out of square, need to be reframed.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed that the wall in the foyer adjacent to the kitchen appeared out of square, the wall outside of bedrooms 1-4 was out of square at the top corner, the header beam at the kitchen threshold to the dining room was out of square (appeared twisted), and that the header

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 beam between the foyer and the dining room was out of square (appeared twisted). Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Sheetrock on porch installed improperly.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed the sheetrock on the main house front porch ceiling was installed to the edge of the roofing fascia with no flashing and was cracked and the sheetrock on the guest house front porch ceiling was installed to the edge of the roofing fascia with no flashing. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Tile in front hallway unfinished and not done properly.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed tile work in the front hallway which had not been completed per contract. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Trim work in house is installed improperly.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed trim work in many areas of the house that was installed poorly with excessive gaps present between many pieces, trim installed around doors out of level and with uneven reveals, and planar offsets at the top profile and side profile of many junctions of trim at joints. Additionally, I observed trim installed at closet doors which would prevent closet doors from closing completely. Governing Rule: Violation of any rule adopted by the Registrar; Namely

Compliance Item: - “Electrical outlets, switches, etc are installed incorrectly.” Investigator’s Observation: Substantiated. At time of jobsite inspection complainant advised electrical outlet and light switch cover plates were not level. At time of jobsite inspection I observed many electrical outlet and light switch cover plates which appeared to be out of level. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Ice block windows in master bathroom installed incorrectly and are leaking.” Investigator’s Observation: Substantiated. At time of inspection I observed that there were areas of missing grout from the glass block windows in the master bathroom. I could not determine at time of jobsite inspection if glass block windows were leaking as complainant declined water test. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Incorrect electrical switches installed.” Investigator’s Observation: Substantiated. Complainant advised at time of jobsite inspection that the master bath shower and master bath lavatory were missing switches. I observed a single switch installed in the lavatory while the plans show two switches – one for the light and one for the exhaust fan. I observed a single switch installed for the shower and the plans showed a single switch. Governing Rule: Departure from or disregard of: (a) Plans or specifications in any material respect that is prejudicial to another without consent of the 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 owner or the owner's duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code.

Compliance Item: - “Interior walls damaged have holes. Not patched or painted.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed areas of mismatched paint and areas of incomplete paint. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Drywall shelf located in hallway finished incorrectly.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed that one inside corner of niche was rounded and the other was square. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Faucet holes drilled in granite countertop are not aligned with sink bathrooms.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed the holes cut in granite countertops for the bathroom faucets were not centered to the bathroom sinks. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Faucet holes drilled in granite countertops are not aligned with sink kitchen.”

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Investigator’s Observation: Substantiated. At time of jobsite inspection I observed the hole cut in granite countertops for the kitchen faucet was not centered to the kitchen sink. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Grout is on top of finished tile, needs to be removed.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed grout haze on tiles in showers. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Interior of windows are damaged.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed thin set on the bathroom window and gouges on a bedroom window. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Backsplash in kitchen installed incorrectly.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed that work for this item had not been completed. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Rough cut edges/eneven edges countertops in bathrooms & kitchen.”

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Investigator’s Observation: Substantiated. Complainant advised of excessive epoxy on kitchen counter tops, rough cut edges on kitchen countertops, and rough cut edges on backs of bathroom countertops. At time of jobsite inspection I observed excessive epoxy on kitchen counter tops which was poorly finished and an unfinished edge on the kitchen counter top to the far right of the counter top at area entering the living room. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Fireplace back tile not finished improperly.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed a poorly done transition of tile at the tile to fireplace junction. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Holes in exterior stucco walls.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed a hole in the exterior of the guest house stucco system on the Southwest wall corner, a hole in the exterior of the guest stucco system on the South wall, and an exposed receptacle on the back porch of the main house on the interior West wall of the back porch. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “PVC drain pipe not installed correctly sticking out of sheetrock.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed an exposed section of plumbing drain pipe in the guest house. Governing Rule: Violation of any rule adopted by the Registrar; Namely 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Shower tile installed improperly, in all bathrooms.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed poorly installed tile in showers at the tile to wall junctions, tile to wall corner junctions, and tile to window junctions. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Interior door hinges installed incorrectly in 1 bedroom.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed the hinges on one bedroom door had been re-mortised, the door re-hung, and existing hinge mortises locations were not finished/stained to match the door finish/stain. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Garage doors not functioning.” Investigator’s Observation: Substantiated. This item not completed per contract. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - “Exterior doors are installed incorrectly.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed the door threshold/sill plate to the interior garage man door/fire door flexed and was installed poorly and the exterior garage man door threshold/sill plate was poorly supported with a gap present under the threshold/sill plate.

Compliance Item: - “Kitchen cabinets installed crooked and poorly and are not completed.” Investigator’s Observation: Substantiated. At time of jobsite inspection I observed the upper kitchen cabinet above the refrigerator cut out was not aligned to the adjacent oven cabinet, the end panel for the refrigerator cabinet was installed up against an electrical receptacle cover plate, the 45 degree corner cabinets were installed poorly and not lined up with the 45 degree counter angle below them, the cabinet on the west wall (butler cabinet/desk cabinet) appeared out of level or square with the wall to its left, the end panel on the refrigerator upper cabinet was not securely fastened, and the upper cabinets to be located on the East wall of kitchen had not been installed. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: - 1 Investigator’s Observation: Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Investigator’s Observation: Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Allegation 1 Investigator’s Observation: Substantiated Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - Allegation 3 Investigator’s Observation: Substantiated Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 1: Uncertain if any work was actually done. Was told a new beam and epoxy sealant needed to be done in attic. Investigator’s Observation: There was no sign of any work in the attic being done. There were no new beams installed and no epoxy sealant sprayed anywhere in the attic. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: - 1 Investigator’s Observation: Found Governing Rule: Namely, A.R.S. § 32-1151.01: A corporation, association or other

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 organization that is a licensed contractor shall immediately notify the registrar of any transfer of ownership of twenty-five percent or more of the stock or beneficial interest in the company

Compliance Item: 1 - One of the original leaks was repaired but still leaks. Investigator’s Observation: There was no leak on the day of jobsite inspection. There was evidence of a past leak in the form of stains on the ceiling. The roof should be free from leaks.

Contractor should repair by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 1 - Flooring in master bathroom has dip. Investigator’s Observation: There was a dip in the master bath floor. The respondent has since fixed the dip, however the repair has a "ledge" in it between floor boards. The repaired seam in question should not have a noticeable ledge on it. The contractor should repair by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 1 - Quartz counter has mismatched color lots. Two slabs adjacent to each other are different shades and from different manufacturing locations Investigator’s Observation: Noted the adjacent two slabs, one to the right of the sink and the peninsula slab were very different in color. The color/grain difference is very noticeable at the joint. Slab on the peninsula appears to be a lighter shade than adjacent slab. Allegations verified Governing Rule: Violation of any rule adopted by the Registrar; Namely 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 1 - "I need gutters to alleviate flooding in my backyard. I contacted Kanmar Construction. Josh said he would need to replace the patio cover in order to replace the gutters. He said they could do it that weekend or the next. When they didn't come out, I thou Investigator’s Observation: The contract was written 7/20/2020 to rebuild an incorrectly installed rear patio cover, install 6” gutters and downspout on the front and back of the house for $5391. That same day, the homeowner told me and showed where Josh (owner of Kanmar Construction LLC) tarred and caulked a patch on the roof on the front of the house, near where the gutters were to go. That area had been leaking into her house. This item was not on the contract and no compensation was given. This was the only work that was done. On 7/21/2020 The homeowner delivered a check for half in person to Joshua Scott at the Kanmar building. The check was for $2696. Josh advised the homeowner verbally the work would be done within the next two weeks. By the middle of August, the work had not been started. So she contacted Kanmar and asked for at least the gutters to be done. Still no one showed up to do the work. She contacted the office at Kanmar and was told she was on the schedule for September, but still heard nothing. On September 8, 2020, she sent an email and a letter via USPS to Kanmar advising she still wanted the work done and asked for a response by 9/19/2020. In October she reports that she called and went to Kanmar’s office several times trying to get the work done. On 10/14/2020 she found Josh at the Kanmar office. He advised he would get back to her the following Friday. She advised he acted as though she had cancelled the contract, which she did not do. He never called her back. At the end of November, she went to Kanmar again and Josh was there. He told her the cost of materials had increased and instead of costing the original amount of $5391, it would not cost her $6927 and he couldn’t give her credit for what she had already paid.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 He handed her with a new contract that was backdated to 7/20/2020, with the same estimate number. Josh told her he had returned the material for her job and had not received a credit. On 12/1/2020 Josh told her he would give her a $1000 credit for materials he had in the shop. The homeowner, Linda Flynn, provided me with a copy of her written statement during the inspection and a copy of the second bid. She also emailed me copies of a text message thread she had with Josh following his second bid, and copies of the email and letter she had written 9/8/2020 asking them to do the work they had contracted to do in July (before there was any talk of a second bid.) Joshua Scott, Kanmar, was not present for the inspection. On 12/18/2020, I had called and spoke with Josh for the Adverse Action call. He asked why we were setting up an inspection. He said, “We never even started the job. She, she signed the contract and we ordered the material and then she said she didn’t want to do the the patio cover and then so she said she didn’t want to do it so I, I cancelled the order and or well we cancelled the contract and then a couple of months later she came back and said you know what, can I get it done now? And I said we’d have to redo the whole contract.” I asked if he had any documents to verify that and he said he thought so. He said his daughter works the office and he would talk to her. I advised him he was welcome to work this out with the Complainant before the inspection date. On 12/29/2020, a warning letter was sent to Kanmar for elelements of a contract and on 12/31/2020 the inspection notice was sent via email and USPS to Kanmar with the date of the inspection. Josh has made no attempts to contact me. The homeowner said that Josh and/or Kanmar did not contact her in the past 30 days and none of her money has been returned. Due to the Respondent cancelling the contract, this appears to be abandonment. Governing Rule: Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 1 - Work was not completed per written contract or written work order Investigator’s Observation: I noted that the work was not completed. Block walls were not finished in all 3 residences shown to me at the jobsite inspection. I noted various block wall sections were blocks were missing, blocks were broken, several block that had holes, and in various areas cap blocks were not installed. I also noted that various sections of the block wall were missing pilasters (columns). The Respondent is responsible for the work they completed up until termination. The Respondent shall ensure the wall is constructed according to plans, specifications and guidelines according to contract. This includes ensuring the appropriate cells are filled and all repairs are done satisfactorily. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 1 - Contractor failing to be diligent in performing and completing the project. Initial completion date on original contract was 9/1/2021. Items paid for per draw schedule on 11/5/2021 including windows, exterior doors, garage door and siding have not been in Investigator’s Observation: Due to the Stop Work Order and Respondents questions this has been amended for clarification of requirements. This complaint item is verified. It is not uncommon for unforeseen conditions to occur in the construction industry, however the timeline on this project has exceeded what would be generally acceptably by professional industry standards. Respondent shall perform work in a timely fashion as agreed upon in the contract. Respondent shall complete the project per original contract agreement, properly executed change orders, local building codes, professional industry standards and manufacturer's installation instructions. Governing Rule: Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held.

Compliance Item: 1 - The project was for a full roof replacement both house and garage. When the project was complete and within a couple of weeks, the area around my Pellet Stove up pipe started leaking. They came and repaired it by replacing the cap on the stove pipe. Investigator’s Observation: The Registrar received and investigated your complaint. The Registrar determined that the chimney pipe leaked when water was applied. Contractor will determine cause and repair by appropriate means.

Roofs should not leak and should be installed to withstand winds accompanied by heavy rains. The contractor should not be responsible for leaks caused by alterations, tie-ins or penetrations caused by owner or others after completion of the roof, nor for extreme weather conditions. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 1 - Shower tiles are crooked and spacers not used. Uneven. Investigator’s Observation: Overall tile grout lines are uneven. The tile lines are not straight. Tiles are uneven. Tile should be straight with consistent grout lines and free from lippage.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Contractor should make repairs by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 1 - Cabinet doors have issues. Investigator’s Observation: The cabinet door panels are discolored around the perimeter. Respondent's supplier has agreed that all doors need to be replaced. t the time of inspection, they have been ordered. Contractor should make repairs by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 1 - Crack over entire ceiling in Great Room after hearing and feeling a large large thud/wood breaking coming from the roof on October 31, 2019. A dry-waller put drywall over it on November 20,2019 and the ceiling re cracked 4 days later. Investigator’s Observation: There was a large crack across the ceiling, It did appear to be where two pieces of drywall meet up. We are waiting for an engineers report. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 1 - Decking separated from tile around the entire pool. Investigator’s Observation: The decking and tile have begun to separate. This issue will need to be repaired by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 2 - Crack in ceiling of dining room (continuation of great room crack). hole has developed where the ceiling meets the wall. Investigator’s Observation: The crack is a continuation of the one in the ceiling that has also gone down the wall. We are waiting for an engineers report. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 2 - After damage the leak was fixed but the decking that was cut out was never replaced. Investigator’s Observation: The repair patch has not been completed in its repair and needs to be finished. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 2 - Carpet has tack strips poking through. Investigator’s Observation: The tack strips at the thresholds are sticking through creating a puncture hazard.

Contractor should make repairs by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 2 - Master Shower Investigator’s Observation: Respondent located an a/c supply in the master shower that needs to be relocated. When below dew point will cause condensation. Governing Rule: Violation of any rule adopted by the Registrar; Namely

Compliance Item: 2 - lt started leaking once again in the same place when we had snow and moisture on the roof which was in a couple of months. They returned and did some other things to the roof and said it was repaired. They finally sent their "warranty repair crew" who lif Investigator’s Observation: The Registrar received and investigated your complaint. The Registrar determined that the chimney pipe leaked when water was applied. Contractor will determine cause and repair by appropriate means.

Compliance Item: 2 - Many insulation leaks throughout the house. Inadequate insulation. Investigator’s Observation: The contractor already re-sprayed the ceiling. The contractor agreed that there are hot spots that were revealed as a result of an infrared test. The contractor should identify hot spots and make repairs by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 2 - There are stains on the ceiling as a result of the leaking roof. Investigator’s Observation: There are stains on the ceiling in the living room.

Contractor should repair by appropriate means using an appropriate subcontractor. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 2 - Paint incomplete on flashing above garage. Investigator’s Observation: There is a piece of roof-to-wall flashing that is not painted to match the rest of the flashing on the roof. Contractor should paint the un-painted flashing an appropriate color. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - Last week we had some rain, and it leaked once again in the exact same place. 1have given them three times to get this leak fixed and am not satisfied that they can fix this problem which has been demonstrated by their three attempts. 1 would like to get Investigator’s Observation: The Registrar received and investigated your complaint. The Registrar determined that the chimney pipe leaked when water was applied. Contractor will determine cause and repair by appropriate means.

Roofs should not leak and should be installed to withstand winds accompanied by heavy rains. The contractor should not be responsible for leaks caused by alterations, tie-ins or penetrations caused by owner or others after completion of the roof, nor for extreme weather conditions. Governing Rule: Violation of any rule adopted by the Registrar; Namely 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - The gutter at the back of the home is dented from the respondent's ladder. Investigator’s Observation: There are dents in the middle 10ft section of the gutters on the back of the home.

Contractor should repair by appropriate means. Paint if required to match existing gutters. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - Crack where ceiling and wall meet in dinning room, cracking down the back wall above the dinning room sliding door. Investigator’s Observation: The crack is a continuation of the one in the ceiling that has also gone down the wall. We are waiting for an engineers report. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - Electrical Investigator’s Observation: Light combo switch for master bath is located in master bedroom not in bathroom. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 3 - the roof has broken tiles. I contacted the builder and was told that the roof would be inspected and all broken tiles fixed. A team was sent and fixed one tile. I called Meritage and a team replaced a second tile. I hired an independent home inspector Investigator’s Observation: I noted a roof tile at the front right side of the residence ( hip section) that was crocked and not in line with the rest of the tile on that hip roof line. Respondent acknowledged they are planning on correcting this item. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - Tile at bedroom threshold is broken. Investigator’s Observation: There is a broken tile at the threshold to the bedroom. The tile is displaced indicating there was inadequate thinset under this corner of the tile.

Compliance Item: 4 - Suction line in the pool for sweep never worked properly. Investigator’s Observation: The suction line will need to be completed as per contract. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - Crack next to great room sliding doors. Investigator’s Observation: The crack is a continuation of the one in the ceiling that has also gone down the wall. We are waiting for an engineers report. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - Electric issues, including switches that don't work and multiple problems with circuits being tripped for no apparent reason. Investigator’s Observation: At jobsite inspection the Complainant pointed out multiple lighting fixtures to me. There is a light at the top of the stairs which Complainant contends flickers. At the jobsite inspection I was not able to substantiate this and this particular light appeared to be working properly.

In addition to this, there are some recessed lighting and smart switches on the first floor of the home installed by Respondent that do not function properly. There are two lights in the walls of the staircase which appear to not be functioning. Respondent acknowledged, based on the type of lighting installed, that these lights are known for being unreliable after install. Respondent offered to replace these lights at job site inspection which Complainant indicated was an acceptable solution to this issue. Lighting should function as intended and Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - Kitchen cabinet shelf missing. Investigator’s Observation: The cabinet above the microwave has hardware for an additional shelf but no shelf. Contractor should supply a second shelf.

Contractor should make repairs by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely

Compliance Item: 4 - Stucco texture pattern not consistent. Investigator’s Observation: Stucco patterns do not match on rear patio area. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 5 - Kitchen cabinet scratch in door. Investigator’s Observation: There is a scuff in the left door above the microwave. The contractor agrees and has contacted the cabinet supplier.

Compliance Item: 5 - Install the Three lights above Kitchen Breakfast Bar Investigator’s Observation: An agreement was reached Complainant will provide lights and Respondent will install. Counsel for Respondent was present. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 5 - Safety issue with window screen not fitting in upstairs loft. Screen has never fit. Investigator’s Observation: The window screen for the easternmost window on the second floor loft was observed to not fit appropriately and should be corrected by appropriate means.

Compliance Item: 5 - Decking cracks were never repaired as promised and are now no longer minor repairs. The cracks are widening. Investigator’s Observation: The cracking on the deck are outside acceptable standards, these cracks will nee to be repaired by appreciable means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 5 - Sink not centered. Investigator’s Observation: Under mount sink is visibly off center. Left and front of the sink give the perception of a negative reveal. The right and rear sides of the sink appear as more of a zero or positive reveal. Sink should be equal on all sides. Allegation verified. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 5 - Creaky floor outside of bathroom fixed by placing a screw through the carpet and pad. screw head easily visible in center of floor Investigator’s Observation: I noted that a screw was run through the carpet into the floor joist. The screw did not made it all the way through the carpet fabric therefore it can be felt and also creates a dimple on the carpet. Respondent shall correct by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 5 - Crack on wall of great room from ceiling to hallway down wall. This crack is about 8-12 inches away from the initial crack in the great room ceiling descried in #1. Investigator’s Observation: The crack is a continuation of the one in the ceiling that has also gone down the wall. We are waiting for an engineers report. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 6 - Missing door hardware identified at closing. Investigator’s Observation: There are screws missing in various door knobs throughout the home. Contractor should identify missing hardware, supply and install.

Contractor should make repairs by appropriate means Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 6 - Crack in ceiling above refrigerator area. Investigator’s Observation: There is a small superficial crack consistent with settling above the refrigerator. These type of repairs are typically a one year punch list repair from the builder. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 7 - Bare spot gravel needed in front yard identified at closing. Investigator’s Observation: There are some inconsistencies in the gravel coverage

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 in the front yard. The contractor agreed to this at the JSI. Gravel coverage should be consistent.

Compliance Item: 7 - Crack in ceiling in garage. Investigator’s Observation: The crack is consistent with settling. These type of repairs are typically a one year punch list repair from the builder. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 8 - Incorrect paint matching after recent drywall repairs. Investigator’s Observation: The only areas observed to require attention regarding this allegation are: the inside wall of the pantry surrounding the doorbell transformer, which exhibited inconsistent color and sheen; the ceiling in the upstairs loft area which exhibits inconsistent texture and sheen after repairs; and an upstairs bedroom where a gap in the ceiling/wall junction was filled with some sort of caulking which is still visible and paint does not match the surrounding areas. Respondent shall correct these issues by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 8 - Crack in ceiling in the hall to laundry room. Investigator’s Observation: The crack is consistent with settling. These type of repairs are typically a one year punch list repair from the builder. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - Back wall of house outside patio becoming detached from the patio ceiling. it is over 1/4 wide and appears to be growing. Investigator’s Observation: This crack is in line with the main crack in item #1. We are waiting for an engineers report. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - Install all window screens. Investigator’s Observation: Respondent will install missing screen from Rear Spare Bedroom. Counsel for Respondent was present Complainant requested screen doors for two sliding doors. Was not covered in contract. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - Large open gap at end of peninsula Investigator’s Observation: It is noted that there is a 1/2 inch gap between the end of the peninsula cabinets and the back side of the quartz waterfall at the end of the peninsula. This exceeds the workmanship standard of 1/8 inch caulk joint. Allegations verified Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Item: 10 - Multiple walls out-of-square and/or bowed significantly, both upstairs and downstairs. Investigator’s Observation: There are two walls in the home which exhibited the issues referred to in this allegation; the east wall of the upstairs loft and the west wall of the downstairs living room were observed to be out of plumb or "bowed." Respondent has reportedly done some repairs to the upstairs wall but the wall is still not straight. The downstairs living room wall is bulging on the western side; a rep for Respondent acknowledged that there is a plumbing line within the wall which is likely contributing to this issue. Respondent shall correct by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 11 - Tile grout in shower Investigator’s Observation: Though this was not directly mentioned in the complaint, in the interest of good customer relations this item should be corrected by appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item: 11 - Every window in the house has cracks in the window sill. Investigator’s Observation: The crack is consistent with settling. These type of repairs are typically a one year punch list repair from the builder. Governing Rule: Violation of any rule adopted by the Registrar; Namely

Note:

Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

CC: Choose an item. Choose an item. Choose an item. Choose an item.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 (DELETE THIS ADDRESS/PAGE IF NOT WARRANTED)

Complainant Attorney:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 (DELETE THIS ADDRESS/PAGE IF NOT WARRANTED)

Respondent Attorney:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Kevin Patrick Molloy Case No. 2023-09346 COMPLAINANT, v. Lavender Landscape Design Co. LLC CITATION License No. ROC 326465,

RESPONDENT.

The Registrar issues this Citation to Lavender Landscape Design Co. LLC (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by March 8, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On August 14, 2023, Kevin Patrick Molloy (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating:

Charge 1: A.R.S. § 32-1154(A)(3) - R4-9-108(b) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building

of 6

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. Charge 2: A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2023-09346.

of 6

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted]

The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

If Respondent submits a written answer by mail, it is not filed with the Registrar until the

Registrar actually receives it.

Deadline for Filing a Written Answer: Respondent must file a written answer with the

Registrar no later than March 8, 2024.

This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a

deadline ten days after service of the Citation. Service of the Citation and Complaint is

complete five days after the Registrar mails a copy of the Citation and Complaint to

Respondent’s latest address of record in the Registrar’s office.

Consequences for Failing to File a Written Answer: If Respondent fails to answer,

Respondent’s failure may be deemed an admission of the act or acts charged in the written

complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s

license(s).

THE ADMINISTRATIVE HEARING

If Respondent files a timely written answer contesting any charges in the Complaint,

then the Registrar will request the Office of Administrative Hearings set a date for an

administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S.

§ 41-1092.05(D).

INVESTIGATOR’S APPEARANCE AS A WITNESS

The Registrar’s assigned investigator will appear as a witness at the hearing. If either

party demands the attendance at the hearing of any other person, that party must obtain and

of 6

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any

of 6

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated February 22, 2024. By: /s/ Madelyn Hayes Madelyn Hayes Legal Assistant II Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, February 22, 2024 to:

Respondent Certified Mail No: [number redacted]

Lavender Landscape Design Co. LLC 1872 E Broadway Rd Tempe, AZ 85282 Lavender Landscape Design Co. LLC 602 W 22nd St Tempe, AZ 85282

Copy mailed by USPS First Class mail this same date to: Lavender Landscape Design Co. LLC 1872 E Broadway Rd Tempe, AZ 85282 Lavender Landscape Design Co. LLC 602 W 22nd St Tempe, AZ 85282 Complainant Kevin Patrick Molloy E Marshall Ave Phoenix, AZ 85012

of 6

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2023-09346 / MTH

of 6

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Kevin Patrick Molloy Mailing Address (Enter jobsite in Contract/Project section) City State Zip

E Marshall Ave Phoenix Arizona 85012 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Lavender Landscape Design Co LLC ROC 326465 Street Address C