2023A-08771-CHC-ROC Notice of Hearing and Packet MAILED (1).pdf

2023A-08771-CHC-ROC · Registrar of Contractors · 2024-01-12

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Anthony Lau , Case No. 2023-08771 COMPLAINANT, Docket No. 2023A-08771-CHC-ROC

v. AMENDED NOTICE OF HEARING ON CONTESTED C.A CUSTOM WOODWORKS LLC CASE License No. ROC 345791,

RESPONDENT. This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

February 26, 2024 9:00 AM Jenna Clark Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will

be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors

to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq.

All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122. PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the complaint and citation, which were served on the Respondent on December 13, 2023.

SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s):

Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING

Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents

are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit

additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below. SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law

Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is

available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20-

%20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties,

the party must file a written motion with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated January 12, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail January 12, 2024 to: Respondent(s) C.A CUSTOM WOODWORKS LLC 5037 W 54th Ave Glendale, AZ 85301

Rod Galarza, Esq. 10201 S 51st St, Ste. 104 Phoenix, AZ 85044

Complainant(s) Anthony Lau 3575 N Park St Buckeye, AZ 85396

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Respondent’s Attorney at email address of record with Registrar Complainant at email address on record with the Registrar Complainant’s Attorney at email address of record with Registrar

Case No. 2023-08771 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Complainant: Anthony Lau 3575 N Park St Buckeye, AZ 85396

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: C.A CUSTOM WOODWORKS LLC DBA: 5037 W 54TH AVE GLENDALE, AZ 85301

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 August 15, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-08771

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for September 5, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, James Carter James Carter, Investigator 602 7716770 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

CC: Respondent Complainant Choose an item. Choose an item.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Complainant: Anthony Lau 3575 N Park St Buckeye, AZ 85396

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 Respondent: C.A CUSTOM WOODWORKS LLC DBA: 5037 W 54TH AVE GLENDALE, AZ 85301

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 August 16, 2023

Re: Complaint Number 2023-08771

Dear Complainant and Respondent:

The above listed Complaint has been re-opened at the Complainants request, the jobsite inspection scheduled for September 5, 2023 at 9:00 AM has been rescheduled for September 5, 2023 at 12:00 PM.

If either party is unable to attend, the Registrar requires 36-hours advance notice for cancellation or continuance.

Complainant: Safe access is required to any area to be inspected.

Should you have any questions regarding the above, please contact me.

Sincerely,

James Carter James Carter, Investigator 602 7716770 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

CC: Respondent Complainant Choose an item. Choose an item.

License mailing address (if different from account/company address of record):

C.A CUSTOM WOODWORKS LLC

4201 N 39th Ave Phoenix, AZ 85019

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 Complainant: Anthony Lau 3575 N Park St Buckeye, AZ 85396

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: C.A CUSTOM WOODWORKS LLC DBA: 5037 W 54TH AVE GLENDALE, AZ 85301

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 October 17, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-08771

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for November 6, 2023 at 10:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, James Carter James Carter, Investigator 602 7716770 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

CC: Respondent Complainant Choose an item. Choose an item.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Complainant: Anthony Lau 3575 N Park St Buckeye, AZ 85396

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: C.A CUSTOM WOODWORKS LLC DBA: 5037 W 54TH AVE GLENDALE, AZ 85301

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 November 7, 2023

License No. ROC 345791

Re:Complaint No. 2023-08771

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on December 1, 2023.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item: 1 - Drill holes for adjustable shelves are not consistent in size and many shelves are therefore not adjustable as the bracket (or pin) cannot go into the hole as it is too shallow or too narrow to fit even with significant force Investigator’s Observation: Verified. Investigator observed a number of pins for the shelves that did not fully go into the pin hole in a number of different cabinets. The Respondent will need to correct this by the appropriate

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - Hole in the cabinet where it appears there was a screw. but is now missing needs to be fixed and/or explained. Investigator’s Observation: Verified. Investigator observed a hole in the cabinet right of the refrigerator that appears to be where a screw was previously placed then removed. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - Multiple shelves are too large to move them and therefore are not adjustable. If you try to move them you end up damaging the cabinets. Investigator’s Observation: Verified. Investigator observed a number of shelves that were cut to long and did not fit on top of the pins properly. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 5 - Other shelves are too small and do not sit properly Investigator’s Observation: Verified. Investigator observed a number of shelves in the kitchen island that were cut short and not sitting on the pins. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 6 - Trash left behind sits in our courtyard. Disposal of materials is part of the agreement. Investigator’s Observation: Verified. There is a box and plywood left on the courtyard patio. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 7 - Cabinet door under sink needs to be adjusted Investigator’s Observation: Verified. Investigator observed the doors to the cabinet under the sink not aligning to the cabinet. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 8 - Multiple screws missing the cover plates Investigator’s Observation: Verified. Investigator overserved a number of areas where the screws had either a cover or a sticker matching the cabinet that hid the screws and a number of areas that did not. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 9 - Bottom of appliance cabinet is dented10. Multiple pencil marks--at this point can we just have the touch up paint to do ourselves? Are not able to scrub off. Investigator’s Observation: Verified. Investigator observed dents or damage to the face frame of the cabinet at the far end of the dining area. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 10 - Cabinet uppers to the right of the refrigerator appears to not be level Investigator’s Observation: Verified. The cabinet is withing tolerance when measured with my agency issued level, however the face frame is detaching and appears to be filled with caulk from the bottom. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item: 2 - Stain on our floor that looks like some sort of putty from his installers Investigator’s Observation: There is insufficient evidence to prove the Respondent is responsible for this damage. No correction is required by the Respondent. Governing Rule:

Please direct all questions regarding this Directive to the undersigned Investigator.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Sincerely,

James Carter James Carter, Investigator 602 7716770 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

CC: Respondent Complainant

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Jobsite Inspection Notes

Case No.: 2023-08771 Investigator: James Carter Inspection Date: November 6, 2023 Inspection Time: 10:00 AM

Complainant: Anthony Lau Respondent: C.A CUSTOM Not Present: WOODWORKS LLC Not Present:

Jobsite General Notes: JSI photos taken with my agency issued Google Pixel Phone camera. JSI photos have been placed into the ROC complaint file. Due to a malfunction with the audio recording it was unable to be saved. Complainant was present for the JSI, Chris was representing the Respondent.

Complaint Item: 1 - Drill holes for adjustable shelves are not consistent in size and many shelves are therefore not adjustable as the bracket (or pin) cannot go into the hole as it is too shallow or too narrow to fit even with significant force Investigator’s Observation: Verified. Investigator observed a number of pins for the shelves that did not fully go into the pin hole in a number of different cabinets. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 2 - Stain on our floor that looks like some sort of putty from his installers Investigator’s Observation: There is insufficient evidence to prove the Respondent is responsible for this damage. No correction is required by the 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Respondent. Governing Rule:

Complaint Item: 3 - Hole in the cabinet where it appears there was a screw. but is now missing needs to be fixed and/or explained. Investigator’s Observation: Verified. Investigator observed a hole in the cabinet right of the refrigerator that appears to be where a screw was previously placed then removed. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 4 - Multiple shelves are too large to move them and therefore are not adjustable. If you try to move them you end up damaging the cabinets. Investigator’s Observation: Verified. Investigator observed a number of shelves that were cut to long and did not fit on top of the pins properly. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 5 - Other shelves are too small and do not sit properly Investigator’s Observation: Verified. Investigator observed a number of shelves in the kitchen island that were cut short and not sitting on the pins. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 6 - Trash left behind sits in our courtyard. Disposal of materials is part of the agreement.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Verified. There is a box and plywood left on the courtyard patio. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 7 - Cabinet door under sink needs to be adjusted Investigator’s Observation: Verified. Investigator observed the doors to the cabinet under the sink not aligning to the cabinet. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 8 - Multiple screws missing the cover plates Investigator’s Observation: Verified. Investigator overserved a number of areas where the screws had either a cover or a sticker matching the cabinet that hid the screws and a number of areas that did not. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 9 - Bottom of appliance cabinet is dented10. Multiple pencil marks--at this point can we just have the touch up paint to do ourselves? Are not able to scrub off. Investigator’s Observation: Verified. Investigator observed dents or damage to the face frame of the cabinet at the far end of the dining area. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 10 - Cabinet uppers to the right of the refrigerator appears to not be level Investigator’s Observation: Verified. The cabinet is withing tolerance when measured with my agency issued level, however the face frame is detaching and appears to be filled with caulk from the bottom. The Respondent will need to correct this by the appropriate means. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint # 2023-08771 Inspection Date 11/06/2023 10:00 AM

Complainant: Anthony Lau 3575 N Park St Buckeye, AZ 85396

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Respondent: C.A CUSTOM WOODWORKS LLC DBA: 5037 W 54TH AVE GLENDALE, AZ 85301

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 December 4, 2023

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-08771

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for December 7, 2023 at 09:00 AM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely,

James Carter James Carter, Investigator 602 7716770 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

CC: Respondent Complainant

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 1 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 2 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 3 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 4 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 5 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 6 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 7 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 8 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 9 Complaint #2023-08771 Compliance Inspection 12/07/2023 9:00 AM - Photo Page 10 Complainant: Anthony Lau 3575 N Park St Buckeye, AZ 85396

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Respondent: C.A CUSTOM WOODWORKS LLC DBA: 5037 W 54TH AVE GLENDALE, AZ 85301

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Case No.: 2023-08771 Investigator: James Carter Inspection Date: December 7, 2023 Inspection Time: 09:00 AM

Compliance Jobsite General Notes: CJSI photos and audio taken with my Google Pixel Phone camera. CJSI photos and audio have been placed into the ROC complaint file. Complainant was present Respondent was not

Compliance Findings:

Compliance Item: 1 - Drill holes for adjustable shelves are not consistent in size and many shelves are therefore not adjustable as the bracket (or pin) cannot go into the hole as it is too shallow or too narrow to fit even with significant force Investigator’s Observation: Respondent attempted to repair however there are several areas that the pins are still not fitting properly and the shelves are not sitting on the pins as they do not go all the way in Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - Multiple shelves are too large to move them and therefore are not adjustable. If you try to move them you end up damaging the cabinets. Investigator’s Observation: Shelves under the kitchen island are still tight and hard to adjust. The lower cabinet to the right of the refrigerator appears to have come apart in the back from the repair attempts Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 6 - Trash left behind sits in our courtyard. Disposal of materials is part of the agreement. Investigator’s Observation: Some trash was removed but there is still some left Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - Bottom of appliance cabinet is dented10. Multiple pencil marks-- at this point can we just have the touch up paint to do ourselves? Are not able to scrub off. Investigator’s Observation: Dent is still visible. It does not appear any repair was attempted 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 10 - Cabinet uppers to the right of the refrigerator appears to not be level Investigator’s Observation: there is still a large gap underneath the cabinet as well as visible separation inside Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Note: Repairs were attempted however they are either worse now than prior to the directive or not completed.

Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

James Carter James Carter, Investigator 602 7716770 [email redacted] 1700 W Washington St, Ste 105 Phoenix, AZ 85007

CC: Respondent Complainant

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Anthony Lau, Case No. 2023-08771 COMPLAINANT, v.

C.A CUSTOM WOODWORKS LLC, CITATION License No. ROC 345791,

RESPONDENT.

The Registrar issues this Citation to C.A CUSTOM WOODWORKS LLC (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by December 28, 2023, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On August 7, 2023, Anthony Lau (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge :1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge :2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2023-08771. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, AZ 85007-2812 Mail: P.O. Box 18244, Phoenix, AZ 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than December 28, 2023. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41-

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. Dated December 13, 2023 By: /s/ Katelyn Rolling Katelyn Rolling Legal Assistant II Legal Department Arizona Registrar of Contractors

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, December 13, 2023 to:

Respondent Certified Mail No: [number redacted]

C.A CUSTOM WOODWORKS LLC 5037 W 54th Ave Glendale, AZ 85301 Copy mailed by USPS First Class Mail this same date to: Respondent C.A CUSTOM WOODWORKS LLC 5037 W 54th Ave Glendale, AZ 85301 C.A CUSTOM WOODWORKS LLC 4201 N 39th Ave Phoenix, AZ 85019

Complainant Anthony Lau 3575 N Park St Buckeye, AZ 85396 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2023-08771

of 5 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Anthony Lau Mailing Address (Enter jobsite in Contract/Project section) City State Zip

3575 N Park St Buckeye Arizona 85396 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

CICAZ Corp ROC 345792 Street Address City State Zip

4201 N. 39th Ave. Phoenix Arizona 85109 Phone Number Email

[number redacted] [email redacted] Name of Person(s) Representing License

Lisa Zanin Contract/Project Information Contract Date Contract Amount Amount Paid

March 29, 2023 $38,250.00 $22,950.00 Date Work Started Date Work Stopped Date Work Was Completed

Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

3575 n park St Buckeye AZ 85396 Name of Construction Site Owner Construction Site Name (if applicable)

Phone Number of Construction Site Owner Email of Construction Site Owner

This complaint is for Abandonment I have contacted the contractor by Phone/Text;Email Have you filed a complaint in court? No Has any work been corrected? No

RCC099 12/05/18 Page 1 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

The contract was Written All change orders were N/A This project was Residential This project involved Remodel

A building permit was obtained by N/A List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

Signed contract 3/29. Contract states completion 5 weeks. Verbally told 8-10 weeks which we accepted (June estimate). [Wife is pregnant and due in Aug]. Was told 17 July for delivery (which was later than desired but accepted). Told 8/7 delivery 2-3pm. No-show/no-call. At this point I am suspicious that he does not plan on bringing cabinets. Phone/texts/emails get ignored. We've run into issues for another contractor that we got from the same GC (filed separate unlicensed complaint last week).

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Anthony Lau \complainant1\ \complainantd1\

RCC099 12/05/18 Page 2 of 2 February 21, 2023

C A Custom Woodworks L.L.C Angel Alvarado 602.687.2388 4201 N. 39th Ave Phoenix AZ. 85019

ANTHONY LAU RESIDENCE CACWLLC agrees to do the following scope of work based on plans generated and or agreed upon, for the Project located at 3575 North Park St. Buckeye Arizona 85396 consisting of manufacturing and installation of:

Areas:

• Kitchen and kitchen island • Fireplace • Office

• Cabinets description: Wood face frame cabinets style Paint grade cabinetry Shaker with bevel inside doors and drawer fronts White/blue color selection ¼” overlay Soft close hinges salice Soft close undermount drawer guides salice ½” U.V Plywood cabinet boxes ¾” U.V Plywood Adjustable shelves ½” U.V Baltic birch drawer boxes Dovetail drawer boxes

Dimensions and all features will be presented in the shop drawings. CA custom Woodworks L.L.C. must provide shop drawings before starting production and must be Approved by client. weeks Estimate project completion after design and color samples are approved by Customer. 60% of the Deposit required to start project.

CACWLLC- GC- Owner(s) Responsibilities:

• CACWLLC will deliver all furniture in each room, for the exception of scribe/trim or crown molding. • CACWLLC will provide final light touch up. • CACWLLC will do their best to inform contractor if schedule changes. Any additional work will constitute a change order. GC. 0r owner will be responsible to inform CACWLLC immediately.

CACWLLC Initial: ______ * CA Custom Woodworks LLC Proprietary * GC. Initial: _______ 1 Project price: $ 38,250.00 Tax: $ 00.0 Total amount: $ 38,250.00

Terms of Payment – 1. 60% initially - $ 22,950.00 2. 30% upon delivery – $ 11,475.00 3. 10% project completion- $ 3,825.00

C A CUSTOM WOODWORKS will warranty the work describe in proposal for a period of (2) years. The warranty shall exclude all damage caused by the following: normal wear and tear, abuse, accidental damage, and acts of God of damage or nature. CA CUSTOM WOODWORKS reserves the right to revoke this warranty if client does not pay the total amount due to CA CUSTOM WOODWORKS.

CHANGES TO SCOPE OF WORK If client wants to change the scope of work describe in proposal, the client shall provide a written request to C A CUSTOM WOODWORKS requesting any modification. If the parties agree and sign a written agreement to change scope of work describe in the proposal, then said written agreement shall be incorporated into this contract shall include any additional cost that are associated with the modification of the scope of work and completion date given will be altered due to additional items.

COVID-19 Due to difficulties of purchasing materials and delays, schedule is not always predictable. CA CUSTOM WOODWORKS will do everything possible to commit the completion date on this contract. Due to the inconvenience with COVID-19, some materials are on back order. Therefore, we are not responsible for the delays of our vendors. CA CUSTOM WOODWORKS will notify the customer on the inconvenience.

REFUND AND CANCELATION Any cancelations or change of plans will be subjected for revision in case of pre-purchased materials and labor.

Bill to: ANTHONY LAU

Project Contact: ANTHONY LAU Phone:919.951.5732 Email: [email redacted]

Owner Signature: __________________________________________________

Authorized CACWLLC Signature: ANGEL ALVARADDO CACWLLC Management

CACWLLC Initial: ______ * CA Custom Woodworks LLC Proprietary * GC. Initial: _______ 2 Void beyond this point.

CACWLLC Initial: ______ * CA Custom Woodworks LLC Proprietary * GC. Initial: _______ 3 8/15/23, 1:34 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

James Carter <[email redacted]>

Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023- 08771.docx.pdf" with you message

A L <[email redacted]> Tue, Aug 15, 2023 at 12:56 PM To: James Carter <[email redacted]>

Mr Carter - Contractor has shown up to install. Please close the case thank you. Anthony

On Tue, Aug 15, 2023 at 12:46 PM James Carter <[email redacted]> wrote:

James has shared the following file with you: Please see the attached Jobsite Inspection Notice

20230815 Jobsite Inspection Notice 2023-08771.docx.pdf

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]&… 1/1 8/16/23, 10:52 AM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

James Carter <[email redacted]>

Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023- 08771.docx.pdf" with you message

A L <[email redacted]> Wed, Aug 16, 2023 at 10:40 AM To: James Carter <[email redacted]>

Sir - please reopen case 2023-08771. I was assured yesterday they were coming back this morning but have not heard/seen them. I believe they are slow rolling the job which is unacceptable given the initial estimate and our circumstances.

Thank you Anthony Lau

On Tue, Aug 15, 2023, 12:46 James Carter <[email redacted]> wrote:

James has shared the following file with you: Please see the attached Jobsite Inspection Notice

20230815 Jobsite Inspection Notice 2023-08771.docx.pdf

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 1/1 8/23/23, 8:12 AM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

James Carter <[email redacted]>

Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023- 08771.docx.pdf" with you message

A L <[email redacted]> Tue, Aug 22, 2023 at 4:17 PM To: James Carter <[email redacted]>

Thank you Mr Carter. I spoke with the contractor and believe he will get the work done. I’d like to suspend the complaint.

thank you for your time Anthony

On Tue, Aug 22, 2023 at 8:23 AM James Carter <[email redacted]> wrote: Anthony I will be in meetings most of the day so getting me on the phone today may be difficult. In response to your question on whether or not you should cancel your complaint or not the facts remain the same as before., if you close the complaint you have a period of six months to reopen it if you need to. Whether or not the toe kicks and the upper cabinets should be installed now or later i would not be able to answer without seeing the materials you are installing

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Mon, Aug 21, 2023 at 10:29 PM A L <[email redacted]> wrote: Hello Mr Carter - this may best discussed on the phone - I'll call tomorrow but am sending this should I be unable to reach you.

The cabinet contractor is telling me he will complete everything this weekend. Great... except certain tasks (toe kicks and some upper cabinetry should ideally be accomplished after the floor and granite contractors are done with their intermediate steps. This was the original plan.

However he's claiming he can't wait for them now citing the need to finish before the inspection. He's told me if we close the complaint he will wait on them.

The thing is, I've had to reschedule the other folks several times due to the delays with the cabinets so don't feel it's right for him to be unwilling to wait on them.

Another issue - we had asked for months for samples of some stains and pictures of designs. He finally sends some this weekend while my wife was with our newborn twins in the NICU and asking for an answer ASAP regarding which one we want so he can finish before the inspection.

I feel like he's using my complaint as an excuse to rush things when for months I kept asking for updates knowing my wife was due in Aug and that id made clear to him at the time we didn't want to be in this situation.

To summarize: can I sign off on a list of things I want to wait on in order to get them done correctly? That way he won't use the inspection as an excuse? Or should I cancel my complaint? For what it's worth he seems very concerned about the complaint and it appears to be the only reason he's communicating after weeks of not answering my calls/emails.

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 1/2 8/23/23, 8:12 AM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you Thank you Anthony

On Wed, Aug 16, 2023, 10:51 James Carter <[email redacted]> wrote: Received. New Inspection Time will be sent out shortly

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Wed, Aug 16, 2023 at 10:40 AM A L <[email redacted]> wrote: Sir - please reopen case 2023-08771. I was assured yesterday they were coming back this morning but have not heard/seen them. I believe they are slow rolling the job which is unacceptable given the initial estimate and our circumstances.

Thank you Anthony Lau

On Tue, Aug 15, 2023, 12:46 James Carter <[email redacted]> wrote:

James has shared the following file with you: Please see the attached Jobsite Inspection Notice

20230815 Jobsite Inspection Notice 2023-08771.docx.pdf

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 2/2 10/10/23, 4:11 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

James Carter <[email redacted]>

Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023- 08771.docx.pdf" with you message

J L <[email redacted]> Sun, Oct 8, 2023 at 2:23 PM To: A L <[email redacted]>, [email redacted]

Hi. I am emailing you as someone who has lived through this cabinet installation on a near daily basis with serious concerns about the integrity of the cabinets and time it is taking to finish the job. I appreciate your time and assistance.

We opened up an AROC complaint in August against CA custom woodworks after months of being ghosted by them. Upon receipt of the complaint the owner, Angel Alvarado promised us if we suspended the complaint he would get our job done efficiently and we would be happy with the product. In fact, he told us installation would take 3 days to a week. From talking to other people who have had cabinets installed, it seems 1-2 weeks is the norm. Trusting his word, we suspended the complaint. When the complaint was open he had two installers at our home and things were moving along. Soon after we closed it, he sent one installer, who showed up at variable times on variable days. I know this because I have newborn twins and have been on maternity leave since the day they started. My twins are now 2 months old, and our project is still not finished.

We have had multiple issues with the project including sloppy, incomplete work by the installer who has also exhibited erratic and dishonest behavior. For example of his dishonesty, he damaged the island upon installation. He told me, as seen on my home security, that he damaged the island. Later, we were told by Angel, the owner, that we were responsible for the damaged island as he blamed us for the damage. I informed him that I had his installer, Ariel, on my home security telling me he was sorry he damaged the island and would get it fixed. However, Angel told us that Ariel told him we damaged it.

After 7 weeks of no resolution and cabinets still not even close to complete, I took to facebook asking on a local community page if this sort of thing was normal with custom cabinets? I had multiple comments telling me we needed to reopen the AROC complaint and no it was not normal. Many commenters asked me for the name of the company, CA Custom Woodworks, so they could avoid them. This got back to Angel and now all of a sudden, he was responsive to us.

I told Angel he could make it right by finishing in the next week or two, taking 20% off the final cost (after all we have had no kitchen for 2 months and have spent a significant amount of money on meals out, staying at alternative locations as my babies have been in and out of the hospital and I cannot bring them home to the random days of loud drilling and dust), and finish our project in the next 1-2 weeks.

Here we are two weeks later and the project is still not complete. I did request a new installer and that the previous installer (Ariel) not return to my home. He left food and drink everywhere, left my front bathroom a mess, and had been given over 7 weeks to complete the job but couldn't complete it and cabinets he did complete often had to be redone. Angel agreed to send a new installer. However, it seems he fired the previous installer (Ariel) and blamed me. I am now being harassed via text by the previous installer threatening to sue me because I caused him to lose his job. It is extremely unprofessional for me to be blamed and now I feel quite vulnerable as a mom of 2 month old twins who have had this man in my home 4-5 days a week doing ????????? (not installing cabinets) now threatening me.

At this point, I ask that AROC facilitate getting this job done. We are over 8 weeks now of cabinet installation and my home is still in boxes.

We signed the contract and made the initial payment end of March, per the contract the cabinets were supposed to start 5 weeks from signing, then we were told June, then July (which is when we demoed the kitchen), then we were ghosted until we got AROC involved in August. From there, the cabinets were suppose to be installed in "3 days." I assumed it may be up to 4 weeks, but never in my wildest dreams did I think it would be October and the project still not finished. Yet the cabinet maker only cares about me posting online as I have learned from others in the community that he has several other jobs here and some of the owners of the other jobs have seen my post and are understandably upset as they do not want their project to take over 8 weeks of installation. Furthermore, now I am being harassed and threatened by his former installer and blamed for him being fired, when all I have done is ask for a new installer after giving this one a chance for 7-8 weeks.

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 1/5 10/10/23, 4:11 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you Furthermore I have concerns about the quality of installation given the installers dishonesty and work ethic. Additionally, I had a friend helping me with the babies one day. She mentioned to me that when Ariel, the former installer, put in the hood he did not put it into a stud. We mentioned this to Angel the owner. Angel checked it out. He did not confirm or deny the allegation but he did reinstall the hood. Which leads me to believe it is true, otherwise why would he have redone the job? He also had to redo several other cabinets that were not done properly by Ariel. This, plus other incidents I am happy to discuss in person, have led me to question the integrity of this job. I have 4 small children and do not need a cabinet falling on one of them.

I am asking AROC to assist in getting this job complete as the timing has been excessive and to verify that the cabinets are done to the standard they are suppose to be done.

It should not take what is now over 8 weeks to install cabinets in a mid sized kitchen. I strongly feel after we agreed to suspend the initial complaint we were then sent one installer to simply placate us and make us believe CA custom woodworks was trying. And now I have serious concerns about the quality of the work, too. I hope that AROC can assist us in getting this job done and alleviating my concerns as a mom about the safety of my kids around these cabinets. In order to do that, I am requesting that we reopen the case.

Thank you for your time.

Julie

On Sun, Oct 8, 2023 at 1:40 PM A L <[email redacted]> wrote:

---------- Forwarded message --------- From: James Carter <[email redacted]> Date: Mon, Sep 25, 2023, 16:54 Subject: Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you To: A L <[email redacted]>

Anthony Contractors will tell you they can put a lien on your home which they can, however the work has to be completed in order for them to do that. As far as the scheduling that is one of the biggest complaints we receive here in our office and unfortunately there is nothing we can do about good customer service. If you were to reopen the complaint the only thing I would be able to do is give them a deadline as to when to complete the job but not on their day to day scheduling

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Sat, Sep 23, 2023 at 5:52 AM A L <[email redacted]> wrote: Mr Carter - I am not yet to the point where I am reopening this complaint. However I’d like some advice if you can provide it.

After initially opening this complaint the cabinet maker/contractor claimed he would finish it all that week (mid Aug) and that he wasn’t going to wait for anyone else when it came to some intermediate steps (countertops and flooring) unless I closed the complaint.

I agreed to close the complaint. We are now 5 weeks later and still not finished. The contractor has claimed that he had to wait on the other contractors which is a poor excuse as I actually had to reschedule them several times while waiting on cabinet installation to progress (they were ready months ago and were forced to wait and once rescheduled they were punctual)

In the meantime the cabinet maker has asked for almost the entire payment (we paid the 60% deposit in March and he wants another 30%) which was originally supposed to have occurred upon delivery. https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 2/5 10/10/23, 4:11 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

I have refused - telling him A) not everything has been delivered as we are missing some items B) some of it is damaged/scratched/dented and i want it fixed and am not comfortable with the workmanship and C) given that we are 3 months behind schedule and still not done, I don’t feel comfortable paying and then him not coming back to fix the damaged items in a timely manner. This was made worse when the contractor claimed we caused some of the damage despite his worker telling us it occured during transportation. And frankly I want more time to check up on his work.

The contractor has stated/threatened that he could put a lien on my property? Given the massive delays (deposit in March and expecting a June installation) and my concerns on workmanship what are my rights? I believe that some things were rushed and now done sloppily.

Another issue is the contractor has shown up intermittently and almost never communicates when they are coming (or not coming - ie they leave one day with work to do and we assume they are coming back the next day but don’t).

I’ve taken PTO to be home and then they don’t show up. Can we demand that he inform us the day prior if/when he plans on sending someone? We can’t sit around wondering if/when they might show up? (Everyone else we’ve worked with since -electrician, plumber, flooring has told us ahead of time the day/time they are coming and either stuck to it or contacted us if they were delayed).

My wife and I had preemie newborn twins in Aug and we’ve unfortunately had to make a few trips back to the NICU/ER which has been our priority. My wife is stressed that she never knows when someone is showing up and feels like she has to hide in the house just in case. (This is why we’re so upset about the 3 month delay and had made it clear that we needed the job done in June/July at the latest). Living without a functional kitchen the last 2.5 months as we demod in early July based on him telling us he’d start in mid July has been difficult for us.

Thank you for your time and I apologize for the long winded email.

Anthony

On Wed, Aug 23, 2023 at 8:16 AM James Carter <[email redacted]> wrote: Complaint has been closed

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Tue, Aug 22, 2023 at 4:17 PM A L <[email redacted]> wrote: Thank you Mr Carter. I spoke with the contractor and believe he will get the work done. I’d like to suspend the complaint.

thank you for your time Anthony

On Tue, Aug 22, 2023 at 8:23 AM James Carter <[email redacted]> wrote: Anthony

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 3/5 10/10/23, 4:11 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you I will be in meetings most of the day so getting me on the phone today may be difficult. In response to your question on whether or not you should cancel your complaint or not the facts remain the same as before., if you close the complaint you have a period of six months to reopen it if you need to. Whether or not the toe kicks and the upper cabinets should be installed now or later i would not be able to answer without seeing the materials you are installing

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Mon, Aug 21, 2023 at 10:29 PM A L <[email redacted]> wrote: Hello Mr Carter - this may best discussed on the phone - I'll call tomorrow but am sending this should I be unable to reach you.

However he's claiming he can't wait for them now citing the need to finish before the inspection. He's told me if we close the complaint he will wait on them.

The thing is, I've had to reschedule the other folks several times due to the delays with the cabinets so don't feel it's right for him to be unwilling to wait on them.

Thank you Anthony

On Wed, Aug 16, 2023, 10:51 James Carter <[email redacted]> wrote: Received. New Inspection Time will be sent out shortly

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 4/5 10/10/23, 4:11 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

Thank you Anthony Lau

On Tue, Aug 15, 2023, 12:46 James Carter <[email redacted]> wrote:

James has shared the following file with you: Please see the attached Jobsite Inspection Notice

20230815 Jobsite Inspection Notice 2023-08771.docx.pdf

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 5/5 10/17/23, 1:45 PM State of Arizona Mail - CA Custom Woodworks AROC complaint

James Carter <[email redacted]>

CA Custom Woodworks AROC complaint message

J L <[email redacted]> Fri, Oct 13, 2023 at 2:29 PM To: James Carter <[email redacted]> Cc: Anthony Lau <[email redacted]>

Mr. Carter, Thank you for your time and attention to this matter. I regret that we ever closed our AROC complaint as we have dealt with significant delays (with no explanation of why) and issues with Mr. Alvarado and his company CA Custom Woodworks. We will not be suspending this complaint again. As you may recall, we demoed our kitchen July 8 on the word of Mr. Alvarado saying cabinet installation would start July 17 and take 3 days to a week. July 17 came and went with no call, no show, no responding to us at all. We got AROC involved and finally installation, which again was suppose to be 3 days to a week, started Aug 8.

It is now October 13 and we are STILL dealing with significant issues from an installation that should have never taken more than 2-3 weeks TOPS per my discussion with other custom cabinet makers and my discussion with other customers who have used Mr. Alvarado.

We are reopening the complaint now because here we are on week NINE of installation and still we are dealing with significant issues. Additionally, after sending only 1 installer (an installer who Mr. Alvarado admitted to us was very slow and he planned on firing after our job was complete) for 7 weeks, Mr. Alvarado is now trying to complete the project, but becoming frustrated with the amount of work this installer did incompletely or incorrectly and blaming that frustration on us. He is now trying to paint the picture of him as a contractor who has worked hard for 9 weeks, and us as unreasonable clients who just cannot be pleased. I think you will see from the issues we have dealt with over the past 9 weeks, and issues we are still having with the cabinets, that we are not unreasonable and Mr. Alvarado has failed to meet the industry standards for cabinet installation to this date.

The contractor, Mr. Alvarado is now responding but acting as if he has been doing solid work for 9 weeks and we are just not able to be pleased. I think a quick review of the case will show you that is FAR from the case as we can show you the major issues along the way and how they were (or weren't dealt with) as well as our communications with the other contractors who were waiting on Angel, not him on them. The issues now may be "minor" but I think after 9 weeks of a contractor in my home several times a week this job, that should have taken 2 weeks tops, should be flawless.

For 7 weeks he sent us one installer who damaged items and blamed us, left our home and project disgusting (which I will not detail too much here in this email as I am afraid it will get back to angel who will tell the installer. This installer is already angry and threatening me, but filthy is an understatement and I'm happy to elaborate if it can remain confidential), and whose work often was incomplete or had to be redone in the past two weeks. After 7 weeks of this installer coming and going around at my home doing (????!....not installing cabinets or cleaning) I asked for a new installer. Angel honored that. To my shock though, days later this initial installer was texting me (mind you he never could text to tell me when he was coming or going) threatening to sue me for him losing his job. This man, who after 7 weeks in my home, who walked right on top of my baby mats, who left my job incomplete, who parked behind me when I needed to get babies to appointments and would be an hour using my restroom unable to move his vehicle so I could leave for a babies appointment, this man was blaming me for getting fired and threatening to sue me for it. It is almost comical if it wasn't jarring.

I spoke with several custom cabinet makers around the country who told me installation at most should have taken no more than a week or two for our job unless there were material or other delays communicated to us (there were not). Furthermore I was out on a run when I saw a couple whose home I knew Angel recently did sitting on their front porch. I stopped to talk to them. They revealed that their job always had 2-5 installers at a time, and was done in 2-3 weeks! It was not a small job. They gave me the contact info of another person who recently used CA custom woodworks and that person told me the same. He always had 2-3 installers at his home and the job was complete in 2 weeks. Granted they both used some GC who gives angel significant amount of work, so he is motivated to please this guy. But we would have been more than happy to use this GC too had we been told it was in our benefit or even made aware that he existed and it was an option. I can only speculate why Angel treated us and our job differently but this talk with them was insightful. It's difficult not to think he just sent Ariel, who Angel told us he planned on firing after our job was done, to placate us and this abandonment complaint. But learning that it is not usual for his company to send one installer and take 9 weeks (and counting) is maddening. And in my mind, it is a form of job abandonment.

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 1/3 10/17/23, 1:45 PM State of Arizona Mail - CA Custom Woodworks AROC complaint Mr. Alvarado is now offering for us to not pay the final payment. Acting as if there is nothing else he can do to make us happy. To send him a list of our petty complaints and he will fix them and not charge us another dime. And while we were never looking for discount cabinets, at this point, I agree that we do not owe him another dime. We have lived with a completely demoed kitchen since July 8. Only was it until the end of September, beginning of October could we could somewhat use it, but because cabinets are still incomplete or wrong the majority of my kitchen is still in boxes...since July 8. My husband, children and I have lived with cabinet installer disruptions in my home since early august, the entirety of my maternity leave. I've paid babysitters to help me with the twin newborns I had the day before installation started as I needed to manage the project or many times I was told it was done so I'd clean up the significant mess while a sitter watched my babies in my home (I'll attach pictures of the mess) left by the installers only to realize something was wrong and the mess I cleaned was made by them again. My efforts were futile and those moments I missed with my babies gone for nothing. So while I agree at the very least we don't owe another dime, I do not want it to be considered a settlement as I don't want to lose AROC protection. We have very little trust and faith in the integrity of this job.

On Wednesday, October 11, Mr. Alvarado sent his installer Carlos and his painter, to finish what he called "minor details." Promising that after they were done the job would be 100% complete and saying he wanted us to sign a 100% completion form at the end. (This is now another thing he is trying to get us to do, sign a "100% completion form." The two men worked from about 10 am to 6 pm fixing many issues (many of which were not minor). We could not use our kitchen again that day so as a family we left while they were here to go to dinner. At dinner, around 6 pm, we got a phone call from a man named Chris. Chris told us he checked the job and it was 100% complete and he needed us to come home to sign the form. I told Chris it had been 9 weeks since the job started and ask that he please give us a few days to inspect the job as our day to day lives are very busy and we were not going to pack up and leave dinner to immediately sign the form. Apparently, since we did not come home and sign the form, this man Chris, who we never met, took video inside our home without our permission. I realize this is not under the jurisdiction of AROC, but I feel it is important information. We have one employee (or former employee) of CA Custom Woodworks threatening me by text. And another one, who we have never met and were not even home when he was in our home, who has video of the inside of our home. This is illegal to do in Arizona without a homeowners permission. Furthermore, as you will see from our list of issues we still need fixed, I am not convinced this Chris was in my home to inspect the job or check the job as things were still missed. We ask for a copy of that video in our home and that the contractor not take any further video in our home. It is not us who has been dishonest or has lacked integrity in this situation.

We will not be forced to sign a 100% completion form as that is not in our contract and there is no trust in this job. We also ask that Mr. Alvarado meet the industry standard for our cabinets and fix these issues in a timely manner so we can have our home and kitchen back sans he and his people in it day after day for months on end. Also, per Arizona law, Mr. Alvarado and his employees are not to ever, ever, ever film or take pictures in our home without our explicit consent, which we will not give. Thus there should be no further pictures or videos of my home by Mr. Alvarado or any of this employees.

Here is a list of issues we still need fixed:

1. Drill holes for adjustable shelves are not consistent in size and many shelves are therefore not adjustable as the bracket (or pin) cannot go into the hole as it is too shallow or too narrow to fit even with significant force. 2. Stain on our floor that looks like some sort of putty from his installers. 3. Hole in the cabinet where it appears there was a screw. but is now missing needs to be fixed and/or explained. 4.Multiple shelves are too large to move them and therefore are not adjustable. If you try to move them you end up damaging the cabinets. 5. Other shelves are too small and do not sit properly. 6. Trash left behind sits in our courtyard. Disposal of materials is part of the agreement. 7. Cabinet door under sink needs to be adjusted 8. Multiple screws missing the cover plates 9. Bottom of appliance cabinet is dented 10. Multiple pencil marks--at this point can we just have the touch up paint to do ourselves? Are not able to scrub off. 11. Cabinet uppers to the right of the refrigerator appears to not be level.

If you need any pictures or documentation of the filth left behind from the contractors during these 9 weeks or of the issues we have been dealing with (to show you they are not minor issues) or emails/text to other contractors saying we have to delay them because the cabinets are still not ready, please let us know. We have all of this but given that it has been 9 weeks now it is too extensive to just add to the email. However we are happy to supply it to AROC per your request.

And I apologize if this email is wordy and emotional. It has been a long 9 weeks (longer since we demoed July 8) of living through this. Add to that a man who was in my home for 7 weeks doing who knows what now angry and threatening me, and another man I have never met taking video in my home and to say I feel like my home and space have been violated is an understatement. I just want this job finished.

Again, thank you for your time. https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 2/3 10/17/23, 1:45 PM State of Arizona Mail - CA Custom Woodworks AROC complaint

Julie Lau

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 3/3 10/17/23, 1:48 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

James Carter <[email redacted]>

Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you message

A L <[email redacted]> Sun, Oct 15, 2023 at 9:10 PM To: James Carter <[email redacted]>

Mr Carter -

I apologize as I am catching up and the list of possible issues is growing. I would like to add my concern for inspection:

- Potential paint quality with excessive number of scratches, scuff marks, discolorations on side of cabinets. Request contractor provide specifications for paint and finish and if/how it was cured. There is also excessive amounts of debris/sawdust in corners of panels that were not cleaned out and appear to have been spray painted over.

- I have concerns over the structural integrity of an 8' upper cabinet section where the face frame has been dislodged from the side frame and bottom fixed shelf. The gap was caulked over (photo attached). Furthermore the cabinet section appears uneven (using a laser level I measured it at just over 1/2" drop from one side to the other over 8' run).

Respectfully, Anthony

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 1/7 10/17/23, 1:48 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

On Thu, Oct 12, 2023 at 5:00 PM James Carter <[email redacted]> wrote: Julie I will re-open the complaint once I receive your list. Try and be as thorough as you can with your first list. You can add items later but it can delay the process if you do so. If you find items before my inspection I would have to provide that information to the contractor before I

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 2/7 10/17/23, 1:48 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you inspect. If you provide them after my inspection and I have issued them a directive anything new would pause the directive. Hope that is clear enough for you

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Thu, Oct 12, 2023 at 4:15 PM Julie Lau <[email redacted]> wrote: Hi, Mr. Carter. Thank you for your time the other day.

We are on week 9 of cabinet installation and at this point we do want to reopen the case. I'll send you a list of all the issues tonight when my kids are asleep and I have time, but I wanted you to know we are reopening it and do not want to close it until things are fully complete.

Also, if after I send you the list of issues, if another issue is noticed before the meeting, can I add it? Or does a complete list needs to be sent when the case is reopened?

I realize your schedule is very full but at this point I don't think this job will be finished by 2024 if we don't have a complaint open so as long as we can get on your schedule before next year, I think it is worth it.

Thank you again for your time.

Julie

Sent from my iPhone

On Oct 10, 2023, at 8:30 AM, James Carter <[email redacted]> wrote:

She is welcome to contact me to discuss. I will be at my desk after 12pm.

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Tue, Oct 10, 2023 at 6:49 AM A L <[email redacted]> wrote: Mr Carter - before reopening this case would it be possible for you to discuss it with my wife? 210-254-0383.

Thank you Anthony

On Sun, Oct 8, 2023, 14:24 J L <[email redacted]> wrote: Hi. I am emailing you as someone who has lived through this cabinet installation on a near daily basis with serious concerns about the integrity of the cabinets and time it is taking to finish the job. I appreciate your time and assistance.

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 3/7 10/17/23, 1:48 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

At this point, I ask that AROC facilitate getting this job done. We are over 8 weeks now of cabinet installation and my home is still in boxes.

Furthermore I have concerns about the quality of installation given the installers dishonesty and work ethic. Additionally, I had a friend helping me with the babies one day. She mentioned to me that when Ariel, the former installer, put in the hood he did not put it into a stud. We mentioned this to Angel the owner. Angel checked it out. He did not confirm or deny the allegation but he did reinstall the hood. Which leads me to believe it is true, otherwise why would he have redone the job? He also had to redo several other cabinets that were not done properly by Ariel. This, plus other incidents I am happy to discuss in person, have led me to question the integrity of this job. I have 4 small children and do not need a cabinet falling on one of them.

I am asking AROC to assist in getting this job complete as the timing has been excessive and to verify that the cabinets are done to the standard they are suppose to be done.

Thank you for your time.

Julie

On Sun, Oct 8, 2023 at 1:40 PM A L <[email redacted]> wrote:

Anthony Contractors will tell you they can put a lien on your home which they can, however the work has to be completed in order for them to do that. As far as the scheduling that is one of the biggest complaints we receive here in our https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 4/7 10/17/23, 1:48 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you office and unfortunately there is nothing we can do about good customer service. If you were to reopen the complaint the only thing I would be able to do is give them a deadline as to when to complete the job but not on their day to day scheduling

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Sat, Sep 23, 2023 at 5:52 AM A L <[email redacted]> wrote: Mr Carter - I am not yet to the point where I am reopening this complaint. However I’d like some advice if you can provide it.

In the meantime the cabinet maker has asked for almost the entire payment (we paid the 60% deposit in March and he wants another 30%) which was originally supposed to have occurred upon delivery.

Thank you for your time and I apologize for the long winded email.

Anthony

On Wed, Aug 23, 2023 at 8:16 AM James Carter <[email redacted]> wrote: Complaint has been closed

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 5/7 10/17/23, 1:48 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Tue, Aug 22, 2023 at 4:17 PM A L <[email redacted]> wrote: Thank you Mr Carter. I spoke with the contractor and believe he will get the work done. I’d like to suspend the complaint.

thank you for your time Anthony

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

On Mon, Aug 21, 2023 at 10:29 PM A L <[email redacted]> wrote: Hello Mr Carter - this may best discussed on the phone - I'll call tomorrow but am sending this should I be unable to reach you.

However he's claiming he can't wait for them now citing the need to finish before the inspection. He's told me if we close the complaint he will wait on them.

The thing is, I've had to reschedule the other folks several times due to the delays with the cabinets so don't feel it's right for him to be unwilling to wait on them.

Thank you Anthony

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 6/7 10/17/23, 1:48 PM State of Arizona Mail - Re: James Carter has shared a file "20230815 Jobsite Inspection Notice 2023-08771.docx.pdf" with you On Wed, Aug 16, 2023, 10:51 James Carter <[email redacted]> wrote: Received. New Inspection Time will be sent out shortly

James Carter Investigator #229 Arizona Registrar Of Contractors 1700 W Washington St Ste 105 Phoenix, AZ 85007 Phone(602) 771-6770 E-mail [email redacted]

Thank you Anthony Lau

On Tue, Aug 15, 2023, 12:46 James Carter <[email redacted]> wrote:

James has shared the following file with you: Please see the attached Jobsite Inspection Notice

20230815 Jobsite Inspection Notice 2023-08771.docx.pdf

https://mail.google.com/mail/u/0/?ik=8b703c773b&view=pt&search=all&permthid=thread-f:[number redacted]%7Cmsg-f:[number redacted]… 7/7 [number redacted]ÿ4748ÿ9 ÿÿ ÿ ÿÿ ÿÿÿÿ !"#5ÿÿ ÿ" Legal Received 12/26/2023 <=>?@A>ÿCÿ<DEFGÿHI=>?@A>JAKLMINMOKPQ

RI SÿP>Mÿ GM 4ÿ& <ÿ GT>U KVÿ WKKX?KA Y>Z ÿRRGÿ A@ÿ <=>?@A EKXÿ[I\IANIÿ]!& ^& "'_ 35ÿ̀'ÿ135ÿ1514ÿ ÿ4710ÿ9 37ÿabÿ)''ÿ(ÿÿ] $^ $'_5ÿc"^'&cÿ] "^'&_5 c# &^'&cÿ]# &^'&_ '7ÿc$^& 'cÿ] $^& '_ *%!dÿ"ÿÿ '$! ÿ ÿ ÿ ÿ ghijklmn gol ÿ

ÿ golÿpjqjkrj pjqjkrjÿsjtÿuvkwÿxssy z{|{zÿ}o~ÿzmÿ}khhnÿ}~vhÿz{ xohvnÿkvrojÿ{ {ÿ{{ kolijqjkrjijqjkrjqjtvkwow tttijqjkrjqjtvkwow ÿsvhmhlÿoÿkjvhÿvÿkvrojnÿhtÿhkmhnÿjlÿhjm ÿ ÿ GT>UKVÿWKKX?KAY>ÿRRGÿA@ÿ<=>?@AÿCCMX 0364

$ %722 &&'2 2(2)*+***3 3 ,-&.#)/#&14%012,*3 45622527#8960'94'9':"8%: '$8 :% ; 024 [number redacted]ÿ4748ÿ9 ÿÿ ÿ ÿÿ ÿÿÿÿ !"#5ÿÿ ÿ" Legal Received <=>ÿ@ABACDAÿE!& F& "'G 35ÿH'ÿ135ÿ1514ÿ ÿ4711ÿ9 37ÿIJÿ)''ÿ(ÿÿE $F $'G5ÿ"F'&5ÿ# &F'12/26/2023 & '7ÿ$F& ' ÿ%&ÿ3$ÿ ÿÿK Lÿ!ÿÿKL

*!ÿ. . ÿ "ÿMÿ9 05150ÿ$ÿ90ÿ 5ÿÿ052 9$N5ÿ ÿ69522 O265Pÿ4345965 !& F& "' Qÿ'!ÿÿ 5ÿR"ÿS5ÿ!ÿ3N IÿH'ÿ135ÿ15145ÿ ÿ097105ÿ*!ÿ. ÿE!& F& "'Gÿ"7

*%!Tÿ"ÿÿ '$! ÿ ÿ ÿ ÿ WXYZ[\]^ W_\ ÿ E &550%&G ÿ W_\ÿ̀ZaZ[bZ `ZaZ[bZÿcZdÿef[gÿhcci 05150ÿ$ÿ90]jÿkj[XXj^ÿklfjXÿmno hp_Xqfr^ÿs[fb_qZÿtunoo votnwÿxyxznutn [_\YZaZ[bZ{YZaZ[bZaZd|f[g}~_g ddd}YZaZ[bZaZd|f[g}~_g ÿcf~Xq]X\ÿj_ÿ[Z~jf~Xÿfqÿs[fb_qZ^ÿXdÿX[]X^ÿZq\ÿXrZ] ÿ ÿ Eÿ !"#ÿÿÿ"ÿ01151514%!G

$ %722 &&'2 2(2)*+***3 3 ,-&.#)/#&14%012,*3 45622527#8960'94'9':"8%: '$8 :% ; 124 [number redacted]ÿ4748ÿ9 ÿÿ ÿ ÿÿ ÿÿÿÿ !"#5ÿÿ ÿ" Legal Received <=>ÿ@ÿ>A=ÿB $C $'D 35ÿE'ÿ135ÿ1514ÿ ÿ4741ÿ9 37ÿFGÿÿG.ÿB $C $'D 12/26/2023 '7ÿ*!ÿ. ÿB!& C& "'D5ÿH$C& 'HÿB $C& 'D5 H"C'&HÿB "C'&D5ÿH# &C'&HÿB# &C'&D IJJKÿMJNOPOQRÿ STÿUJVÿWXYZÿXÿ[X\Zÿ]P^WÿJVNÿJTTP[ZRÿ_POKÙÿV^P̀PaZÿ^WZÿbcdÿeJN^Xÿ̀]Zf\P^Zÿ$ %722% $'2 lm(2ÿ^Jÿ\VfgP^ÿUJVNÿKJ[VgZO^\ÿTJNÿ^WZÿhVKQZi\ÿNZYPZ]jÿkWXO_ÿUJVj !ÿnÿ$!!o

$ %722 &&'2 2(2)*+***3 3 ,-&.#)/#&14%012,*3 45622527#8960'94'9':"8%: '$8 :% ; 424 Received Legal 12/26/2023

Rod Galarza (021086) Galarza Law Firm PLLC 10201 South 51st Street, Suite 104 Phoenix, Arizona 85044 (480) 363-0580 [email redacted] Attorney for Respondent

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA ANTHONY LAU Case No.: 2023-08771 Complainant vs. WRITTEN ANSWER TO CITATION AND COMPLAINT C.A CUSTOM WOODWORKS LLC, License No. ROC 345791 Respondent Received Legal 12/26/2023

Respondent hereby answers the written complaint that was filed on August 7, 2023 and

affirmatively denies the allegations in Charges 1 and 2 in the Registrar’s Citation. Respondent performed all work in a good and workmanlike manner befitting a skilled contractor. Moreover, Respondent took appropriate corrective action in this matter and its efforts were later frustrated by the deterioration of the relationship between the parties. If the informal settlement conference set for January 3, 2024 is unsuccessful, Respondent requests a hearing before an administrative law judge under A.R.S. § 41- 1092.05(D).

Respectfully submitted on December 26, 2023. Galarza Law Firm PLLC By: /s/ Rod Galarza Rod Galarza Attorney for Respondent Original e-mailed the same day: Office of Administrative Hearings 1700 W. Washington Street, Suite 105 Phoenix, Arizona 85007-2812 [email redacted] [email redacted] [email redacted] [email redacted] Copy e-mailed the same day: Anthony Lau 3575 N. Park St Buckeye, Arizona 85396 [email redacted] Complainant By: /s/ Rod Galarza

Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Anthony Lau Mailing Address (Enter jobsite in Contract/Project section) City State Zip

3575 N Park St Buckeye Arizona 85396 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

CICAZ Corp ROC 345792 Street Address City State Zip

4201 N. 39th Ave. Phoenix Arizona 85109 Phone Number Email

[number redacted] [email redacted] Name of Person(s) Representing License

Lisa Zanin Contract/Project Information Contract Date Contract Amount Amount Paid

March 29, 2023 $38,250.00 $22,950.00 Date Work Started Date Work Stopped Date Work Was Completed

Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

3575 n park St Buckeye AZ 85396 Name of Construction Site Owner Construction Site Name (if applicable)

Phone Number of Construction Site Owner Email of Construction Site Owner

This complaint is for Abandonment I have contacted the contractor by Phone/Text;Email Have you filed a complaint in court? No Has any work been corrected? No

RCC099 12/05/18 Page 1 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

The contract was Written All change orders were N/A This project was Residential This project involved Remodel

Anthony Lau \complainant1\ \complainantd1\

RCC099 12/05/18 Page 2 of 2 February 21, 2023

C A Custom Woodworks L.L.C Angel Alvarado 602.687.2388 4201 N. 39th Ave Phoenix AZ. 85019

Areas:

• Kitchen and kitchen island • Fireplace • Office

CACWLLC- GC- Owner(s) Responsibilities:

CACWLLC Initial: ______ * CA Custom Woodworks LLC Proprietary * GC. Initial: _______ 1 Project price: $ 38,250.00 Tax: $ 00.0 Total amount: $ 38,250.00

Terms of Payment – 1. 60% initially - $ 22,950.00 2. 30% upon delivery – $ 11,475.00 3. 10% project completion- $ 3,825.00

REFUND AND CANCELATION Any cancelations or change of plans will be subjected for revision in case of pre-purchased materials and labor.

Bill to: ANTHONY LAU

Project Contact: ANTHONY LAU Phone:919.951.5732 Email: [email redacted]

Owner Signature: __________________________________________________

Authorized CACWLLC Signature: ANGEL ALVARADDO CACWLLC Management

CACWLLC Initial: ______ * CA Custom Woodworks LLC Proprietary * GC. Initial: _______ 2 Void beyond this point.

CACWLLC Initial: ______ * CA Custom Woodworks LLC Proprietary * GC. Initial: _______ 3 Mediation Notice

Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.

The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,

v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.

REQUEST

The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving

intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative

proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely

to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date

_____________________________________ _______________________ Respondent (or representative) Date

of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***

ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.

PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.

FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007

EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.

CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A

PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address

John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony

John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.

Exhibit Exhibit Name

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

I am the (check one):  Complainant  Respondent Docket No.

Print Name Signature Date

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3