2023A-08296-CHC-ROC Notice of Hearing and Packet MAILED

2023A-08296-CHC-ROC · Registrar of Contractors · 2024-04-26

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Michelle Mirabito , Case No. 2023-08296 COMPLAINANT, Docket No. 2023A-08296-CHC-ROC v. NOTICE OF HEARING ON CONTESTED CASE Holtzman Home Improvement LLC, License Nos. ROC 335007, 289443 & 324787

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

June 10, 2024 1:00 PM Sondra Vanella Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on March 27, 2024. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(b)

Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING

Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents

are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit

additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below. SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law

Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is

available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20-

%20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties,

the party must file a written motion with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated April 19, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail April 19, 2024 to: Respondent(s) Holtzman Home Improvement LLC 1625 W University Dr Suite 112 Tempe, AZ 85281

Alicia M. Casale, Esq. 4647 N. 32nd Street, Suite 150 Phoenix, AZ 85018

Complainant(s) Michelle Mirabito 3910 W Escuda Dr, Glendale, AZ, USA Glendale, AZ 85308

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2023-08296 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Michelle Mirabito Mailing Address (Enter jobsite in Contract/Project section) City State Zip

3910 W Escuda Dr, Glendale, AZ, USA Glendale Arizona 85308 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

Street Address of Attorney City State Zip

Phone Number of Attorney Email of Attorney

Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Holtzman Home Improvement LLC ROC 335007 Street Address City State Zip

1625 W University Dr Ste 112 Tempe AZ 85281 Phone Number Email

[number redacted] [email redacted] Name of Person(s) Representing License

Richie (super);Larry (super);Omar (and his child) Contract/Project Information Contract Date Contract Amount Amount Paid

August 30, 2022 $30,001.20 $29,585.40 Date Work Started Date Work Stopped Date Work Was Completed

February 28, 2023 July 21, 2023 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

3910 W Escuda Dr, Glendale, AZ, USA Glendale AZ 85308 Name of Construction Site Owner Construction Site Name (if applicable)

Michelle (Shelly) Mirabito Phone Number of Construction Site Owner Email of Construction Site Owner

[number redacted] [email redacted] This complaint is for Abandonment;Poor Work I have contacted the contractor by Phone/Text;Email Have you filed a complaint in court? No

RCC099 12/05/18 Page 1 of 2 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Has any work been corrected? Yes Larry The contract was Written All change orders were N/A This project was Residential This project involved Remodel

A building permit was obtained by N/A List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

Broken tile on bathroom floor on the right of entry from the master bedroom; Tile is not set under baseboards, it's filled in with grout then the baseboards on top of the grout; grout spreads on top of tile; The used two different colors of grout on both the entire bathroom floor and on the shower walls; Insufficient grout in grout lines of tile in both the bathroom floor and shower walls; Hollow tiles on bathroom floor; Bottom of shower bench has gaps ; GFI was placed then removed for some reason that was not explained to me, all the electrician said was that they (Holtzman) put in the wrong plug ADDENDUM PROVIDED BY COMPLAINANT - APPEARS ON FOLLOWING PAGE

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Michelle Mirabito \complainant1\ \complainantd1\

RCC099 12/05/18 Page 2 of 2 ADDENDUM ITEMS

Pin holes and gaps in shower pan;

They grouted the drain cover corners so it can't be removed for cleaning purposes;

Grout stained because Larry (their super) didn't protect the pan before doing the 'grout test' on the shower wall;

There's a small hole under the sink where the plumbing goes into the wall (L side);

When they fixed the holes in the wall below the vanity lights, it was skip-troweled, but not smoothed out, justpainted over so it looks rough and not with a sheen like the rest of the wall;

Right medicine cabinet/mirror was removed and rehung by the painter and now leans to the right, not level;

Sharp edges on pony-wall in shower;

Failed to use a sealant on shower pan before the new pebble was laid (I'm sure this was done on purpose);

No sealant on the shower floor, you can scratch the grout with your fingernail and it comes off/out (I'm sure thatwas done on purpose as well);

Failed to seal the line between the backsplash of vanity and wall, so there's a small gap the entire line of thebacksplash;

Pin holes, missing grout, gaps in grout between tiles in shower and bathroom floor;

I told their attorney (via email) that with the two different colors of grout that's all over my floor and shower walls,I wanted them to remove the grout and use black because you can't screw up black. Instead, they

**PLEASE ADD THAT I DO NOT HAVE A VINYL LINER IN MY SHOWER PAN as an addendum item. ADDENDUM ITEMS

Pin holes and gaps in shower pan;

They grouted the drain cover corners so it can't be removed for cleaning purposes;

Grout stained because Larry (their super) didn't protect the pan before doing the 'grout test' on the shower wall;

There's a small hole under the sink where the plumbing goes into the wall (L side);

When they fixed the holes in the wall below the vanity lights, it was skip-troweled, but not smoothed out, justpainted over so it looks rough and not with a sheen like the rest of the wall;

Right medicine cabinet/mirror was removed and rehung by the painter and now leans to the right, not level;

Sharp edges on pony-wall in shower;

Failed to use a sealant on shower pan before the new pebble was laid (I'm sure this was done on purpose);

No sealant on the shower floor, you can scratch the grout with your fingernail and it comes off/out (I'm sure thatwas done on purpose as well);

Failed to seal the line between the backsplash of vanity and wall, so there's a small gap the entire line of thebacksplash;

Pin holes, missing grout, gaps in grout between tiles in shower and bathroom floor;

**PLEASE ADD THAT I DO NOT HAVE A VINYL LINER IN MY SHOWER PAN as an addendum item. 01231245ÿ3789ÿ ÿÿÿ ÿÿ7ÿ224023

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711 !11"11#$%048&'3&'()*%(!%( +%+78,,98,&43&,24800(%78,,98,&43&,248- 212 Complainant: Michelle Mirabito Mirabito 3910 W Escuda Dr, Glendale, AZ, USA Glendale, AZ 85308

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 August 21, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-08296

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for September 7, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Jobsite Inspections Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Complainant: Michelle Mirabito Mirabito 3910 W Escuda Dr, Glendale, AZ, USA Glendale, AZ 85308

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 August 29, 2023

Re: Complaint No. 2023-08296

Dear Complainant and Respondent:

After the initial filing of the complaint 2023-08296, the Complainant filed the attached amended complaint containing additional complaint items.

A jobsite inspection is scheduled September 7, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the amended complaint items within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on the amended complaint items. 2. The Registrar may also be precluded from taking further action on the amended complaint items, if the work that is the subject of the amended complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area. Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the amended complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the amended complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 01231245ÿ3789ÿ ÿÿÿ ÿÿ7ÿ224023

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711 !11"11#$%048&'3&'()*%(!%( +%+78,,98,&43&,24800(%78,,98,&43&,248- 212 Jobsite Inspection Notes

Case No.: 2023-08296 Investigator: Lisa Melton Inspection Date: September 7, 2023 Inspection Time: 9:00 AM

Complainant: Michelle Mirabito Respondent: Holtzman Home Mirabito Improvement LLC Not Present: Not Present:

ATTENDEES: Complaint: Michelle Mirabito Complainant Spouse: James Mirabito Respondent: Larry Hightower Respondent Counsel: Alicia Casale

Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone.

Compliance Item 1: Broken tile on bathroom floor on the right of entry from the master bedroom; Investigator’s Observation: Subject tile has tiny chips at edge. Respondent should correct by appropriate methods. (See JSI Photos #1) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. Not Applicable.

Compliance Item 2: Tile is not set under baseboards, it's filled in with grout then the baseboards on top of the grout; grout spreads on top of tile; Investigator’s Observation: Tile was laid under baseboard on shower pony wall but not in other areas. Tile is not required to be laid under baseboard. Installation is typical and not unsightly. (See JSI Photos #2 & #3) Governing Rule: Not Applicable. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 3: The used two different colors of grout on both the entire bathroom floor and on the shower walls; Investigator’s Observation: Grout color is not consistent on shower walls. Grout color is not consistent on bathroom floor. Respondent should correct these conditions. Registrar does not order complete replacement only correction by appropriate methods. (See JSI Photos #4 - #7) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 4: Insufficient grout in grout lines of tile in both the bathroom floor and shower walls; Investigator’s Observation: There is no workmanship standard for insufficient vs sufficient grout. Missing grout is a workmanship concern. The areas that I was shown are not missing grout. (See JSI Photos #8 - #9) Governing Rule: Not Applicable.

Compliance Item 5: Hollow tiles on bathroom floor; Investigator’s Observation: Respondent installed all of the tile in this large bathroom and toilet closet. I was shown three tiles in the bathroom area, all of which return hollow sound. Hollow tile is unacceptable if excessive. Three hollow tiles is not excessive based on the aggregate amount of tile installed for project. (No photo) Governing Rule: Not Applicable.

Compliance Item 6: Bottom of shower bench has gaps ; Investigator’s Observation: Missing grout is a workmanship concern. Grout is missing in this area. Respondent should correct all missing grout by appropriate methods. (See JSI Photos #10 - #11) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 7: GFI was placed then removed for some reason that was not explained to me, all the electrician said was that they (Holtzman) put in the wrong plug Investigator’s Observation: Subject outlet was tested and reset at inspection. (No photo) 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: Not Applicable.

Compliance Item 8: Pin holes and gaps in shower pan; Investigator’s Observation: Pinholes are not a workmanship concern unless they are excessive. Pinholes are not excessive. There are some areas identified by Complainant as pinholes which are actually tiny areas of missing grout. Grout is missing at shower pan/wall connection. Respondent should correct all missing grout by appropriate methods. (See JSI Photos #12 - #13) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 9: They grouted the drain cover corners so it can't be removed for cleaning purposes; Investigator’s Observation: Removable at time of inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 10: Grout stained because Larry (their super) didn't protect the pan before doing the 'grout test' on the shower wall; Investigator’s Observation: Not a workmanship concern that can be inspected and/or evaluated. Grout color is addressed in Complaint Item #3 (No photo) Governing Rule: Not Applicable.

Compliance Item 11: There's a small hole under the sink where the plumbing goes into the wall (L side); Investigator’s Observation: Small hole/crack in drywall at pipe penetration. Respondent should correct by appropriate methods. (See JSI Photos #14) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 12: When they fixed the holes in the wall below the vanity lights, it was skip-troweled, but not smoothed out, justpainted over so it looks rough and not with a sheen like the rest of the wall; Investigator’s Observation: Texture and paint appear to be consistent with surrounding wall. (See JSI Photos #15 - #16) Governing Rule: Not Applicable. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 13: Right medicine cabinet/mirror was removed and rehung by the painter and now leans to the right, not level; Investigator’s Observation: Cabinet/mirror is not level. Respondent should correct by appropriate methods. (See JSI Photos #17 - #18) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 14: Sharp edges on pony-wall in shower; Investigator’s Observation: Sharp edges were identified. Respondent should correct this condition by appropriate methods. (Photo failed) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 15: Failed to use a sealant on shower pan before the new pebble was laid (I'm sure this was done on purpose); Investigator’s Observation: At the time of the inspection, the shower floor has been installed. Complainant provided a photo of worker installing shower floor tile on mortar floor. Complainant believed that the liner should have been visible at this stage of construction. Liner would be located under this mortar. Respondent offered at this inspection to perform destructive inspection to confirm liner, at the cost of Complainant if missing liner is not substantiated. At this time, there is insufficient evidence to substantiate poor workmanship. (No photo) Governing Rule: Not Applicable.

Compliance Item 16: No sealant on the shower floor, you can scratch the grout with your fingernail and it comes off/out (I'm sure thatwas done on purpose as well); Investigator’s Observation: Water beads from floor, appears to be sealed. Grout is a porous material. Missing grout is a workmanship concern. Missing grout has been directed for correction. (JSI Photo #19) Governing Rule: Not Applicable.

Compliance Item 17: Failed to seal the line between the backsplash of vanity and wall, so there's a small gap the entire line of the backsplash; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Caulk is missing at backsplash wall connection. Respondent stated this was not complete. Respondent should complete their scope of work. (See JSI Photos #20) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity

Compliance Item 18: Pin holes, missing grout, gaps in grout between tiles in shower and bathroom floor; Investigator’s Observation: Substantially the same as Complaint Item #8. Governing Rule: Not Applicable.

Compliance Item 19: I told their attorney (via email) that with the two different colors of grout that's all over my floor and shower walls,I wanted them to remove the grout and use black because you can't screw up black. Instead, they Investigator’s Observation: Not a workmanship concern that can be inspected and/or evaluated. Grout color is addressed in Complaint Item #3. (No photo) Governing Rule: Not Applicable.

Compliance Item 20: **PLEASE ADD THAT I DO NOT HAVE A VINYL LINER IN MY SHOWER PAN as an addendum item. Investigator’s Observation: Substantially the same as Item #15. (No photo) Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 1

CHIP IN TILE Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 2

GROUT AT BASEBOARD Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 3

GROUT UNDER PONY WALL Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 4

INCONSISTENT GROUT COLOR (1) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 5

INCONSISTENT GROUT COLOR (2) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 6

INCONSISTENT GROUT COLOR (3) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 7

INCONSISTENT GROUT COLOR (4) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 8

"INSUFFICIENT" GROUT Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 9

"INSUFFICIENT" GROUT Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 10

BOTTOM OF SHOWER BENCH GAPS (1) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 11

BOTTOM OF SHOWER BENCH GAPS (2) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 12

PINHOLES Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 13

"GAPS IN SHOWER " - MISSING GROUT Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 14

HOLE AT PIPE PENETRATION Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 15

TEXTURE AT VANITY LIGHT (1) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 16

TEXTURE AT VANITY LIGHT (2) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 17

MEDICINE CABINET NOT LEVEL (1) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 18

MEDICINE CABINET NOT LEVEL (2) Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 19

SEALANT SHOWER FLOOR Complaint #2023-08296 Inspection Date: 09/20/2023 9:00 AM JSI PHOTOS – Page 20

MISSING CAULK AT VANITY Complainant: Michelle Mirabito Mirabito 3910 W Escuda Dr, Glendale, AZ, USA Glendale, AZ 85308

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 September 22, 2023

License No. ROC 335007

Re:Complaint No. 2023-08296

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on October 9, 2023.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item 1: Broken tile on bathroom floor on the right of entry from the master bedroom; Investigator’s Observation: Subject tile has tiny chips at edge. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. Not Applicable.

Compliance Item 3: The used two different colors of grout on both the entire bathroom floor and on the shower walls; Investigator’s Observation: Grout color is not consistent on shower walls. Grout color is not consistent on bathroom floor. Respondent should correct these conditions. Registrar does not order complete replacement only correction by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 6: Bottom of shower bench has gaps ; Investigator’s Observation: Missing grout is a workmanship concern. Grout is missing in this area. Respondent should correct all missing grout by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 8: Pin holes and gaps in shower pan; Investigator’s Observation: Pinholes are not a workmanship concern unless they are excessive. Pinholes are not excessive. There are some areas identified by Complainant as pinholes which are actually tiny areas of missing grout. Grout is missing at shower pan/wall connection. Respondent should correct all missing grout by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 11: There's a small hole under the sink where the plumbing goes into the wall (L side); Investigator’s Observation: Small hole/crack in drywall at pipe penetration. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 13: Right medicine cabinet/mirror was removed and rehung by the painter and now leans to the right, not level; Investigator’s Observation: Cabinet/mirror is not level. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 14: Sharp edges on pony-wall in shower; Investigator’s Observation: Sharp edges were identified. Respondent should correct this condition by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 17: Failed to seal the line between the backsplash of vanity and wall, so there's a small gap the entire line of the backsplash;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Caulk is missing at backsplash wall connection. Respondent stated this was not complete. Respondent should complete their scope of work. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item 9: They grouted the drain cover corners so it can't be removed for cleaning purposes; Investigator’s Observation: Removable at time of inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: Not Applicable.

Compliance Item 20: **PLEASE ADD THAT I DO NOT HAVE A VINYL LINER IN MY SHOWER PAN as an addendum item. Investigator’s Observation: Substantially the same as Item #15. Governing Rule: Not Applicable.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

License mailing address (if different from account/company address of record):

Holtzman Home Improvement LLC 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 01231245ÿ0748ÿ9 ÿÿ9 ÿ ÿÿ2248203

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711 1 111!"84# $%0$%&'("& " & )" )7$#*0344+$##$#$*3&"7*$0$0224003$+#, 313 Complainant: Michelle Mirabito Mirabito 3910 W Escuda Dr, Glendale, AZ, USA Glendale, AZ 85308

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 September 28, 2023

License No. ROC 335007

Re:Complaint No. 2023-08296

AMENDED WRITTEN DIRECTIVE FROM THE REGISTRAR