2023A-05238-CHC-ROC Notice of Hearing and Packet MAILED

2023A-05238-CHC-ROC · Registrar of Contractors · 2024-01-08

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Jeina Garvin , Case No. 2023-05238 COMPLAINANT, Docket No. 2023A-05238-CHC-ROC v. NOTICE OF HEARING ON CONTESTED CASE Custom Creative Marble and Granite Inc DBA: DBA: Custom Creative Remodeling, License Nos. ROC 334789, 338846,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for: February 16, 2024 1:00 PM Jenna Clark Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors

to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq.

All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122. PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the complaint and citation, which were served on the Respondent on December 15, 2023.

SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s):

Charge: 1 A.R.S. § 32-1154(A)(22)

Charge: 2 A.R.S. § 32-1154(A)(3) - R4-9-108(b)

THE PARTIES TO THE ADMINISTRATIVE HEARING

Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing.

Respondent and Complainant, as the parties to the hearing, will present evidence and

argument to the administrative law judge.

The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses

certain documents to the parties and the Office of Administrative Hearings. These documents

are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit

additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below. SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s

possession, the party must prepare and file a written subpoena for the Administrative Law

Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a

subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT

At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is

available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20-

%20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE The date of the hearing may only be advanced or delayed on the agreement of the parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties,

the party must file a written motion with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated January 8, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail January 8, 2024 to: Respondent(s) Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling, License Nos. ROC 334789, 338846, 8260 E Raintree Dr Ste 7 Scottsdale, AZ 852060

Complainant(s) Jeina Garvin 8543 E Camelback Rd Scottsdale, AZ 85251 John L. Lohr Jr., Esq 14500 N Northsight Blvd Ste 101 Scottsdale, AZ 85260 Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Complainant’s Attorney at email address of record with Registrar

Case No. 2023-05238 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

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 611 1 1!11"#$3% &'7&'()*$( $ ( +$6%,0,&&%3,73($6%,0,&&%3,73 212 Katie Hobbs, Governor Martín Quezada, Director

Complainant: Jeina Garvin 8543 e camelback rd Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 4224 W Wahalla Ln Glendale, AZ 85308

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 Katie Hobbs, Governor Martín Quezada, Director

June 6, 2023

Re: Complaint No. 2023-05238

All:

Enclosed you will find a copy of additional information received by this office concerning the above referenced complaint.

If you have any questions or comments, please feel free to contact me.

Sincerely,

Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complainant Attorney: John Lohr 14500 North Northsight Boulevard, 101 Scottsdale, AZ 85260

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 0101234ÿ3678ÿ9 ÿÿ ÿ ÿÿ2823823ÿ ÿÿÿ

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Complainant: Jeina Garvin 8543 e camelback rd Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 4224 W Wahalla Ln Glendale, AZ 85308

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

June 6, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-05238

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for July 19, 2023 at 11:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Complainant Attorney: John Lohr 14500 North Northsight Boulevard, 101 Scottsdale, AZ 85260

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Jobsite Inspection Notes

Case No.: 2023-05238 Investigator: Lisa Melton Inspection Date: July 19, 2023 Inspection Time: 11:00 AM

Complainant: Jeina Garvin Respondent: Custom Creative Not Present: Marble and Granite Inc Not Present:

ATTENDEES: Complainant’s Spouse & Authorized Representative: Timothy Garvin, Jr. Respondent(s): Praveen Puranam & Wes McIntire

Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone.

Compliance Item 1: Cami bedroom vents to finish installation ; Investigator’s Observation: I am unable to evaluate workmanship because the work of the Respondent is not complete. I walked the project with the parties and we discussed each item and associated standards. Work began in 2021 and was stopped in April 2023 per the complaint. The Respondent’s has not refuted that the work stopped in April 2023. The Respondent’s response (June 4 & 5, 2023) to the allegations has no information relative to the complaint items beyond “one example of the proof of what we are dealing with Garvins” which references Complainant’s calling veins in marble cracks. At the inspection I was shown marble with a crack running from the fixture to the sink. Also in the response the Respondent stated “most of items are already resolved and whatever is left will be resolved this week”. At the time of the inspection on July 19th, about six weeks after the Respondent’s statement, the project appeared to be at the finishes stage but had numerous incomplete items. Respondent stated the last inspection they had passed was the drywall inspection. When asked during the inspection how long the Respondent would need to complete the work, he stated 45 days. I question this because he previously stated in his response in early June (about six weeks prior to this inspection) that the project would be complete in a week. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations and industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work that they performed. (JSI Photos #2 - #55) Governing Rule: A.R.S. §32-1154 (A) (1), Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal. ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. A.R.S. §32-1154 (A) (8), Failure in a material respect by the licensee to complete a construction project or operation for the price stated in the contract, or in any modification of the contract.

Compliance Item 2: no hot water in master shower; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 3: master shower toggle wand from want to showerhead not working; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 4: girls bathroom faucets do not match; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 5: faucets, countertop, painting to be finalized in master bathroom completed - slanted countertops and cabinets, poor drywall, chips and crack in countertop, no alignment on countertop, backsplash not level with wall or counter ; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 6: toilet not flushing properly in master; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 7: electrical in master to be finalized; Investigator’s Observation: See Item #1. Governing Rule: See Item #1.

Compliance Item 8: skylight interior boxes to be completed/finished; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 9: laundry room paint to be completed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 10: all pulls to be installed on cabinets in master bathroom, kitchen and laundry; Investigator’s Observation: See Item #1. Governing Rule: See Item #1.

Compliance Item 11: electrical in kitchen to be finalized - under cabinet lighting not in operation; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 12: garbage disposal to be in operation; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 13: dishwasher to be in operation; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 14: girl bathroom bathtub spout not producing water; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 15: girls bathroom shower mixer hander not operating proper to adjust water temperature and water pressure; Investigator’s Observation: See Item #1. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: See Item #1

Compliance Item 16: skylights on exterior are not flush with roof as we discussed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 17: master bath cabinetry is not flush with back wall and is not level on vertical or horizontal plane; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 18: areas circled on wall for touch up need finishing; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 19: gaps on vent covers, light covers, etc need finalized; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 20: closet where fire sprinklers are installed in box needs finalized, trim work damaged to be replaced as well; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 21: replaced tiles in master bedroom are not level; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 22: garage door not working; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 23: roof in garage that was water damaged needs full resolution; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 24: window in master shower is supposed to be clear and not opaque; Investigator’s Observation: See Item #1. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: See Item #1

Compliance Item 25: gap in waterfall island where it meets floor; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 26: north cabinets on waterfall - small gap to floor needs resolving; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 27: counter seems in kitchen and bathrooms to be sealed with silcone as there are already cracks wher the seam is; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 28: veneer missing on kitchen cabinet by sink; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 29: front door and stopper to be installed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 30: island light hole at installation site needs remedy; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 31: water damage in girls bathroom cabinet under left faucet; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 32: exterior paint on rear of house to be complete; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 33: exterior lights to be installed and flush; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 34: landscape damage to be remedied; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 35: front porch trim and paint work from water damage to be complete; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 36: front door old light area to be fixed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 37: expansion gap on slider door to exterior to be remedied; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 38: chipped concrete outside of slider door; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 39: 1/2 inch trim at roof line to be added; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 40: paint exterior trim to match pool house; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 41: dryer exhaust vents are not flush ; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 42: shower head in playroom bath is missing; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 43: 2nd drawer down to right of stove scrapes and is damaging side from rubbing-; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 44: All kitchen cabinets to be re-calibrated to be even-; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 45: all kitchen drawers to open without rubbing; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 46: drawer under stovetop where cut needs sanding/finish work; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 47: upper cabinet to the right of stove drags on ceiling preventing full opening; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 48: outlets under island and trim to be finalize; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 49: all interior doors to be painted and installed with hardware; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 50: fire sprinklers need flush caps as in pool house; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 51: ALL kitchen cabinet doors to be installed-; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 52: Screen on Cami bedroom window is disconnected and has been painted on - needs replacing; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 53: outlet in pantry to be capped; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 54: weather stripping on playroom door to be replaced due to paint damage; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 55: Gap on bottom cabinet trim under stoves; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 56: no trim on master bath cabinets; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 57: chips in cabinets to be remedied; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 58: in Girls bathroom the handle that controls water temp in the shower falls off and is not attached properly. ; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 59: cabinet doors in kitchen to be installed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 60: drawer/cabinet inserts paid for at cabinet selection need to get installed including but not limited to: silverware insert, all shelves (cabinet next to fridge missing shelving); Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 61: cabinet next to fridge is not functional and has been ripped out of cabinet; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 62: girls bathroom shower needs finalization on the vertical where it meets the wall; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 63: holes in under cabinet splash where under cabinet lights exit wall; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 64: wall repair on wall of kitchen that backs to washer/dryer; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 65: hardware to be installed on slider door by garage; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 66: this list may not fully encompass all work seen or unseen that is left for completion Investigator’s Observation: Statement. Not a workmanship concern that can be inspected/evaluated. Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

RESPONDENT WAS DIRECTED TO COMPLETE THIS PROJECT.

WORKMANSHIP COULD NOT BE INSPECTED AS WORK WAS NOT COMPLETE.

PHOTOS DOCUMENT THE JOB WALK PERFORMED TO DISCUSS CONCERNS AND RELEVANT STANDARDS. Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 1 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 2 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 3 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 4 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 5 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 6 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 7 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 8 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 9 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 10 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 11 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 12 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 13 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 14 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 15 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 16 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 17 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 18 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 19 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 20 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 21 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 22 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 23 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 24 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 25 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 26 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 27 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 28 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 29 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 30 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 31 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 32 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 33 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 34 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 35 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 36 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 37 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 38 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 39 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 40 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 41 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 42 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 43 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 44 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 45 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 46 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 47 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 48 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 49 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 50 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 51 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 52 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 53 Complaint #2023-05238 Inspection Date: 07/19/2023 11:00 AM JSI PHOTOS – Page 54 Complainant: Jeina Garvin 8543 e camelback rd Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 4224 W Wahalla Ln Glendale, AZ 85308

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 August 4, 2023

License No. ROC 334789

Re:Complaint No. 2023-05238

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on September 5, 2023.

If additional time is required due to permit/inspection process and or material delays, it should be requested prior to the expiration of this Directive (9/5/23). In order to consider the request, sufficient information to substantiate the need for the extension should be provided with the request.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item 1: Cami bedroom vents to finish installation ; Investigator’s Observation: I am unable to evaluate workmanship because the work of the Respondent is not complete. I walked the project with the parties and we discussed each item and associated standards.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Work began in 2021 and was stopped in April 2023 per the complaint. The Respondent’s has not refuted that the work stopped in April 2023. The Respondent’s response (June 4 & 5, 2023) to the allegations has no information relative to the complaint items beyond “one example of the proof of what we are dealing with Garvins” which references Complainant’s calling veins in marble cracks. At the inspection I was shown marble with a crack running from the fixture to the sink. Also in the response the Respondent stated “most of items are already resolved and whatever is left will be resolved this week”. At the time of the inspection on July 19th, about six weeks after the Respondent’s statement, the project appeared to be at the finishes stage but had numerous incomplete items. Respondent stated the last inspection they had passed was the drywall inspection. When asked during the inspection how long the Respondent would need to complete the work, he stated 45 days. I question this because he previously stated in his response in early June (about six weeks prior to this inspection) that the project would be complete in a week. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations and industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work that they performed. (JSI Photos #2 - #55) Governing Rule: A.R.S. §32-1154 (A) (1), Abandonment of a contract or refusal to perform after submitting a bid on work without legal excuse for the abandonment or refusal. ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. A.R.S. §32-1154 (A) (8), Failure in a material respect by the licensee to complete a construction project or operation for the price stated in the contract, or in any modification of the contract.

Compliance Item 2: no hot water in master shower; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 3: master shower toggle wand from want to showerhead not working; Investigator’s Observation: See Item #1.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: See Item #1

Compliance Item 4: girls bathroom faucets do not match; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 5: faucets, countertop, painting to be finalized in master bathroom completed - slanted countertops and cabinets, poor drywall, chips and crack in countertop, no alignment on countertop, backsplash not level with wall or counter ; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 6: toilet not flushing properly in master; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 7: electrical in master to be finalized; Investigator’s Observation: See Item #1. Governing Rule: See Item #1.

Compliance Item 8: skylight interior boxes to be completed/finished; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 9: laundry room paint to be completed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 10: all pulls to be installed on cabinets in master bathroom, kitchen and laundry; Investigator’s Observation: See Item #1. Governing Rule: See Item #1.

Compliance Item 11: electrical in kitchen to be finalized - under cabinet lighting not in operation; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 12: garbage disposal to be in operation; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 13: dishwasher to be in operation;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 14: girl bathroom bathtub spout not producing water; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 15: girls bathroom shower mixer hander not operating proper to adjust water temperature and water pressure; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 16: skylights on exterior are not flush with roof as we discussed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 17: master bath cabinetry is not flush with back wall and is not level on vertical or horizontal plane; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 18: areas circled on wall for touch up need finishing; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 19: gaps on vent covers, light covers, etc need finalized; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 20: closet where fire sprinklers are installed in box needs finalized, trim work damaged to be replaced as well; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 21: replaced tiles in master bedroom are not level; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 22: garage door not working; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 23: roof in garage that was water damaged needs full resolution;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 24: window in master shower is supposed to be clear and not opaque; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 25: gap in waterfall island where it meets floor; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 26: north cabinets on waterfall - small gap to floor needs resolving; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 27: counter seems in kitchen and bathrooms to be sealed with silcone as there are already cracks wher the seam is; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 28: veneer missing on kitchen cabinet by sink; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 29: front door and stopper to be installed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 30: island light hole at installation site needs remedy; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 31: water damage in girls bathroom cabinet under left faucet; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 32: exterior paint on rear of house to be complete; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 33: exterior lights to be installed and flush; Investigator’s Observation: See Item #1.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: See Item #1

Compliance Item 34: landscape damage to be remedied; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 35: front porch trim and paint work from water damage to be complete; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 36: front door old light area to be fixed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 37: expansion gap on slider door to exterior to be remedied; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 38: chipped concrete outside of slider door; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 39: 1/2 inch trim at roof line to be added; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 40: paint exterior trim to match pool house; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 41: dryer exhaust vents are not flush ; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 42: shower head in playroom bath is missing; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 43: 2nd drawer down to right of stove scrapes and is damaging side from rubbing-; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 44: All kitchen cabinets to be re-calibrated to be even-; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 45: all kitchen drawers to open without rubbing; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 46: drawer under stovetop where cut needs sanding/finish work; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 47: upper cabinet to the right of stove drags on ceiling preventing full opening; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 48: outlets under island and trim to be finalize; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 49: all interior doors to be painted and installed with hardware; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 50: fire sprinklers need flush caps as in pool house; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 51: ALL kitchen cabinet doors to be installed-; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 52: Screen on Cami bedroom window is disconnected and has been painted on - needs replacing; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 53: outlet in pantry to be capped; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 54: weather stripping on playroom door to be replaced due to paint damage; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 55: Gap on bottom cabinet trim under stoves; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 56: no trim on master bath cabinets; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 57: chips in cabinets to be remedied; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 58: in Girls bathroom the handle that controls water temp in the shower falls off and is not attached properly. ; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 59: cabinet doors in kitchen to be installed; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 60: drawer/cabinet inserts paid for at cabinet selection need to get installed including but not limited to: silverware insert, all shelves (cabinet next to fridge missing shelving); Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 61: cabinet next to fridge is not functional and has been ripped out of cabinet; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 62: girls bathroom shower needs finalization on the vertical where it meets the wall; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 63: holes in under cabinet splash where under cabinet lights exit wall; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 64: wall repair on wall of kitchen that backs to washer/dryer; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 65: hardware to be installed on slider door by garage; Investigator’s Observation: See Item #1. Governing Rule: See Item #1

Compliance Item 66: this list may not fully encompass all work seen or unseen that is left for completion Investigator’s Observation: Statement. Not a workmanship concern that can be inspected/evaluated. Governing Rule: Not Applicable.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item 66: this list may not fully encompass all work seen or unseen that is left for completion Investigator’s Observation: Statement. Not a workmanship concern that can be inspected/evaluated. Governing Rule: Not Applicable.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely, Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complainant Attorney: John Lohr 14500 North Northsight Boulevard, 101 Scottsdale, AZ 85260

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 1. Hook in drop zone area to be hung 2. pocket door hardware to be installed (pending material) 3. Robe hook in guest bath to be hung 4. AC vibration/reverberations sounds in playroom to be addressed 5. Fan Light switch for wall to be installed in playroom 6. All doors to be checked/aligned to open/close smoothly without hitting to jam 7. Pot filler has loose fitting 8. Under island light switch cover/panel to be finished 9. calking/trim work to be addressed throughout house a. floor to waterfall on inside of island b. upper cabinet meets ceiling in kitchen c. side cabinets meets walls in kitchen (cabinets surrounding oven sides, lower side entering to laundry area, etc) d. upper cabinets meet ceiling in laundry room e. upper cabinets meet ceiling in bar area f. pantry to ceiling 10. plumbing area/above water heater area slanted/misaligned 11. ceiling above upper kitchen cabinet on south wall flat part is not finished - bare drywall above cabinet to be corrected. 12. dishwasher not fastened to counter 13. hinge clips logo design craft piece to be installed on all cabinet hinges 14. chip in exterior paito outside of slider door from when they did the slider door installation 15. large gap in cabinet over bar area to be resolved 16. missing a shelf in upper cabinet to right of sink (we store glassware here) 17. hanging kitchen pendant over island electrical extra wire to be clipped more sleek 18. chip in ceiling where right upper to stove hit cieling 19. gap under ovens in the toe kick/cabinet to be resolved 20. golf cart still has spray foam insulation and spray foam insulation damage 21. after cieling cave in - in garage the garage door does not open and close smoothly - jerks at top on the track. 22. water damage under left side girls sink not resolved 23. master pendant lights not dimming properly - right one will dim, left one goes all the way off on lowest setting 24. master bath flooring under floating vanity is not level and grouting is messed up 25. damage to vertical cabinet side in master bath 26. no electrical for vanity lights in master bath is prepped 27. no outlet covers in master bath 28. no shelves in vertical master cabinet 29. master vanity and tall cabinet upper two different colors - the floating area was replaced and appears to be a slightly different stain color or color dye lot so they are not matching. 30. transition from vertical cabinet to wall needs attention on the floating vanity side 31. yard damage to grass and exposed pipes have not been attended to 32. AC no properly cooling - the thermostat that cools the 3 bedrooms is near the kitchen that operates off the other thermostat so it is not triggering it to kick on since it reads the kitchen temperature - this needs to be moved so we can get AC into the bedrooms and not over work the Main area air conditioning. Possibly could explain the Reverberations in the playroom where the AC sits over that happens in the evenings.... 33. hood vent to vent to exterior through roof 34. under cabinet lighting and exposed wires to be completed (they had a working working on this this afternoon I saw) 35. cracks in counter seam calking - bathrooms and kitchen 36.chip in kitchen counter behind faucett at seem 37. water filtration system we purchased with plumber was removed and exchanged for reverse osmosis that we did not request. we would like the filtration systme we had to replaced. Can get specifics from our plumber Brett Babcock with Babcock plumbing if they need it or we can reach out. 38. Niche in girls shower is too slanted - will not hold shampoo/conditioner/soap etc when wet/using shower as they slide off. 39. Vaulted cieling seem is not flush 40. Carbon monoxide detector in kitchen is covered in plastic - is this working properly? 41. Kitchen Cabinets not installed around fridge 42. Cabinet Doors missing on Cabinets over Ovens - this is concerning since Wes is saying the company no longer makes this wood color.... 42. Master bathroom counters is not installed. 43. there is a hole on the exterior of the house on the exterior of the south side of the kitchen. 44. The laundry room sink and kitchen sink drains are not flush and they pool water 45. They have not installed the laundry room hanging bar per plans 46. door frame around the master door is rough/unfinished and the door sticks/doesn’t open and close proper 47. I think we need to get proof from CC that they have started a process with a company for the countertop in master fabrication. The counter has been in for a long time - much longer than fabrication should take. 48. proof they have opened order with a third party for the cabinet repairs 49. bathroom cabinets were in on august 21 (could have been sooner this is just what I have records of). This puts them at over 3 weeks for counter fabrication which is not a normal timeline. Typically they will get fabricated in 1-2 weeks. This is proof of contractor delays 50. damage to left upper cabinet to hood vent. on the underside of the ceiling. 51. ceiling repair around hood vent and upper cabinets over range. 52. CC to refund for items allocated for in contract that were not provided (ie toilets, baseboard over charge, bathtub, vanity lights in guest bath, etc.) 53. also to add buckling on wall to left of ovens Complainant: Jeina Garvin 8543 e camelback rd Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Respondent: Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 4224 W Wahalla Ln Glendale, AZ 85308

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 September 20, 2023

Re: Complaint No. 2023-05238

Dear Complainant and Respondent:

After the initial filing of the complaint 2023-05238, the Complainant filed the attached amended complaint containing additional complaint items.

A jobsite inspection is scheduled October 5, 2023 at 11:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the amended complaint items within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on the amended complaint items. 2. The Registrar may also be precluded from taking further action on the amended complaint items, if the work that is the subject of the amended complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area. Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the amended complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the amended complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 1. Hook in drop zone area to be hung 2. pocket door hardware to be installed (pending material) 3. Robe hook in guest bath to be hung 4. AC vibration/reverberations sounds in playroom to be addressed 5. Fan Light switch for wall to be installed in playroom 6. All doors to be checked/aligned to open/close smoothly without hitting to jam 7. Pot filler has loose fitting 8. Under island light switch cover/panel to be finished 9. calking/trim work to be addressed throughout house a. floor to waterfall on inside of island b. upper cabinet meets ceiling in kitchen c. side cabinets meets walls in kitchen (cabinets surrounding oven sides, lower side entering to laundry area, etc) d. upper cabinets meet ceiling in laundry room e. upper cabinets meet ceiling in bar area f. pantry to ceiling 10. plumbing area/above water heater area slanted/misaligned 11. ceiling above upper kitchen cabinet on south wall flat part is not finished - bare drywall above cabinet to be corrected. 12. dishwasher not fastened to counter 13. hinge clips logo design craft piece to be installed on all cabinet hinges 14. chip in exterior paito outside of slider door from when they did the slider door installation 15. large gap in cabinet over bar area to be resolved 16. missing a shelf in upper cabinet to right of sink (we store glassware here) 17. hanging kitchen pendant over island electrical extra wire to be clipped more sleek 18. chip in ceiling where right upper to stove hit cieling 19. gap under ovens in the toe kick/cabinet to be resolved 20. golf cart still has spray foam insulation and spray foam insulation damage 21. after cieling cave in - in garage the garage door does not open and close smoothly - jerks at top on the track. 22. water damage under left side girls sink not resolved 23. master pendant lights not dimming properly - right one will dim, left one goes all the way off on lowest setting 24. master bath flooring under floating vanity is not level and grouting is messed up 25. damage to vertical cabinet side in master bath 26. no electrical for vanity lights in master bath is prepped 27. no outlet covers in master bath 28. no shelves in vertical master cabinet 29. master vanity and tall cabinet upper two different colors - the floating area was replaced and appears to be a slightly different stain color or color dye lot so they are not matching. 30. transition from vertical cabinet to wall needs attention on the floating vanity side 31. yard damage to grass and exposed pipes have not been attended to 32. AC no properly cooling - the thermostat that cools the 3 bedrooms is near the kitchen that operates off the other thermostat so it is not triggering it to kick on since it reads the kitchen temperature - this needs to be moved so we can get AC into the bedrooms and not over work the Main area air conditioning. Possibly could explain the Reverberations in the playroom where the AC sits over that happens in the evenings.... 33. hood vent to vent to exterior through roof 34. under cabinet lighting and exposed wires to be completed (they had a working working on this this afternoon I saw) 35. cracks in counter seam calking - bathrooms and kitchen 36.chip in kitchen counter behind faucett at seem 37. water filtration system we purchased with plumber was removed and exchanged for reverse osmosis that we did not request. we would like the filtration systme we had to replaced. Can get specifics from our plumber Brett Babcock with Babcock plumbing if they need it or we can reach out. 38. Niche in girls shower is too slanted - will not hold shampoo/conditioner/soap etc when wet/using shower as they slide off. 39. Vaulted cieling seem is not flush 40. Carbon monoxide detector in kitchen is covered in plastic - is this working properly? 41. Kitchen Cabinets not installed around fridge 42. Cabinet Doors missing on Cabinets over Ovens - this is concerning since Wes is saying the company no longer makes this wood color.... 42. Master bathroom counters is not installed. 43. there is a hole on the exterior of the house on the exterior of the south side of the kitchen. 44. The laundry room sink and kitchen sink drains are not flush and they pool water 45. They have not installed the laundry room hanging bar per plans 46. door frame around the master door is rough/unfinished and the door sticks/doesn’t open and close proper 47. I think we need to get proof from CC that they have started a process with a company for the countertop in master fabrication. The counter has been in for a long time - much longer than fabrication should take. 48. proof they have opened order with a third party for the cabinet repairs 49. bathroom cabinets were in on august 21 (could have been sooner this is just what I have records of). This puts them at over 3 weeks for counter fabrication which is not a normal timeline. Typically they will get fabricated in 1-2 weeks. This is proof of contractor delays 50. damage to left upper cabinet to hood vent. on the underside of the ceiling. 51. ceiling repair around hood vent and upper cabinets over range. 52. CC to refund for items allocated for in contract that were not provided (ie toilets, baseboard over charge, bathtub, vanity lights in guest bath, etc.) 53. also to add buckling on wall to left of ovens Complainant: Jeina Garvin 8543 e camelback rd Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 Respondent: Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 8260 East Raintree Drive, Suite 7 Scottsdale, AZ 852060

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 October 3, 2023

Re: Complaint Number 2023-05238

Dear Complainant and Respondent:

Due to a conflict in my schedule, the jobsite inspection scheduled for October 5, 2023 at 11:00 AM has been rescheduled for October 5, 2023 at 12:00 PM.

If either party is unable to attend, the Registrar requires 36-hours advance notice for cancellation or continuance.

Complainant: Safe access is required to any area to be inspected.

Should you have any questions regarding the above, please contact me.

Sincerely,

Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

License mailing address (if different from account/company address of record):

Custom Creative Marble and Granite Inc Custom Creative Remodeling 4224 W Wahalla Ln Glendale, AZ 85308-2289

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 Complainant Attorney: John Lohr 14500 North Northsight Boulevard, 101 Scottsdale, AZ 85260

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 Jobsite Inspection Notes

Case No.: 2023-05238 Investigator: Lisa Melton Inspection Date: October 5, 2023 Inspection Time: 12:00 PM

Complainant: Jeina Garvin Respondent: Custom Creative Not Present: Marble and Granite Inc Not Present:

ATTENDEES: Complainant: Jeina Garvin Respondent: Praveen Puranam, Wes McIntire & Greg Williams

Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone

Compliance Item 1: Hook in drop zone area to be hung Investigator’s Observation: Hook is owner furnished and contractor installed. Hook is not on site due to broken original hook. Respondent stated that they would install when provided. (See JSI Photos #2) Governing Rule: Not applicable.

Compliance Item 2: pocket door hardware to be installed (pending material) Investigator’s Observation: Hardware not complete. Material is owner furnished and contractor installed and is on site. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #3) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 3: Robe hook in guest bath to be hung 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Contractor furnished. Not installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #4) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 4: AC vibration/reverberations sounds in playroom to be addressed Investigator’s Observation: At this time, there is insufficient evidence to substantiate poor workmanship relative to the AC. Parties are working toward resolution of condition. Additional evidence in regard to poor work or failure to meet workmanship standard (78 degrees) can be considered for a period of two-years from project completion. (No photo) Governing Rule: Not Applicable.

Compliance Item 5: Fan Light switch for wall to be installed in playroom Investigator’s Observation: Switch is not completed, does not control fan. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 6: All doors to be checked/aligned to open/close smoothly without hitting to jam Investigator’s Observation: Corrected prior to inspection. Work is not complete. Doors should be checked at completion to ensure they are appropriately adjusted and functioning properly. (No photos) Governing Rule: Not Applicable.

Compliance Item 7: Pot filler has loose fitting Investigator’s Observation: Pot filler is easily moveable. Respondent should correct this condition. (No photo) Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 8: Under island light switch cover/panel to be finished Investigator’s Observation: No contractual evidence (drawing or specification) for the trim on this bank of outlets. Current trim does not meet workmanship standards. Pencil marks, jagged cuts, exposed nails and empty nail holes. Respondent should correct these conditions by appropriate methods and complete this installation in accordance with industry and workmanship standards. (See JSI Photos #5 - #6) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 9: calking/trim work to be addressed throughout house a. floor to waterfall on inside of island b. upper cabinet meets ceiling in kitchen c. side cabinets meets walls in kitchen (cabinets surrounding oven sides, lower side entering to laundry area, etc) d. upper cabinets meet ceiling in laundry room e. upper cabinets meet ceiling in bar area f. pantry to ceiling Investigator’s Observation: Caulk at waterfall corrected prior to inspection. Caulk is not required at cabinet/ceiling connection. Caulk has been applied inconsistently to vertical cabinet/wall connections. Respondent should correct this condition and consistently install vertical caulk as appropriate. Any areas of missing or incomplete caulk (voids in caulk) should be completed/corrected as well. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 10: plumbing area/above water heater area slanted/misaligned Investigator’s Observation: Pan is excessively slopped, moves freely and is resting on plumbing. Respondent should correct by appropriate methods. (See JSI Photos #7) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 11: ceiling above upper kitchen cabinet on south wall flat part is not finished - bare drywall above cabinet to be corrected. Investigator’s Observation: Wall not finished (texture & paint). Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #8) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 12: dishwasher not fastened to counter Investigator’s Observation: Dishwasher is not installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #9) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 13: hinge clips logo design craft piece to be installed on all cabinet hinges Investigator’s Observation: Logo clips for hinges are onsite but have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #10) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 14: chip in exterior paito outside of slider door from when they did the slider door installation Investigator’s Observation: Chip appears to be due to installation of new door. Some damage in removal and installation of new door is expected and does not constitute poor work. (See JSI Photos #11) Governing Rule: Not Applicable.

Compliance Item 15: large gap in cabinet over bar area to be resolved Investigator’s Observation: Door reveals are excessive and not consistent. Respondent should correct by appropriate methods. (See JSI Photos #13 - #14) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 16: missing a shelf in upper cabinet to right of sink (we store glassware here) Investigator’s Observation: Contractor acknowledged missing shelf. Respondent should correct this conditions by appropriate methods. (See JSI Photos #13 - #14) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 17: hanging kitchen pendant over island electrical extra wire to be clipped more sleek Investigator’s Observation: Insufficient evidence to substantiate that this wire should be further trimmed. Additional evidence (manufacturer recommendations for installation) can be considered if provided. (See JSI Photos #15) Governing Rule: Not Applicable.

Compliance Item 18: chip in ceiling where right upper to stove hit cieling Investigator’s Observation: Same as Item 11. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 19: gap under ovens in the toe kick/cabinet to be resolved Investigator’s Observation: Addressed in Item #9. (No photo) 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Governing Rule: Not Applicable.

Compliance Item 20: golf cart still has spray foam insulation and spray foam insulation damage Investigator’s Observation: Corrected prior to this inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 21: after cieling cave in - in garage the garage door does not open and close smoothly - jerks at top on the track. Investigator’s Observation: Loud noise when door operates. Respondent performed drywall repair on ceiling on east side of door. Repair required that the angle iron/bracket be removed from ceiling and reinstalled by the Respondent. Preponderance of evidence indicates that this condition is due to the work of the Respondent. Respondent should correct this condition by appropriate methods. (See JSI Photos #16 - #18) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 22: water damage under left side girls sink not resolved Investigator’s Observation: Visible water damage under sink. Respondent should correct by appropriate methods. (See JSI Photos #19) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 23: master pendant lights not dimming properly - right one will dim, left one goes all the way off on lowest setting Investigator’s Observation: Corrected prior to inspection. (No photo) Governing Rule: Not applicable.

Compliance Item 24: master bath flooring under floating vanity is not level and grouting is messed up Investigator’s Observation: Tile is not level and grout is inconsistent and missing in places. Respondent should correct by appropriate methods. (See JSI Photos #20) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 25: damage to vertical cabinet side in master bath 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: Damage is visible. Respondent should correct by appropriate methods. (See JSI Photos #21 - #22) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 26: no electrical for vanity lights in master bath is prepped Investigator’s Observation: Completed at time of this inspection. (No photo). Governing Rule: Not applicable.

Compliance Item 27: no outlet covers in master bath Investigator’s Observation: Completed at time of inspection. (No photos) Governing Rule: Not applicable.

Compliance Item 28: no shelves in vertical master cabinet Investigator’s Observation: On site but not installed. Respondent should correct by appropriate methods.. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 29: master vanity and tall cabinet upper two different colors - the floating area was replaced and appears to be a slightly different stain color or color dye lot so they are not matching. Investigator’s Observation: Color and finish are slightly different. Manufacturer informed Complainant that this was likely due to being a different lot. Insufficient evidence to substantiate poor workmanship. (See JSI Photos #21) Governing Rule: Not Applicable.

Compliance Item 30: transition from vertical cabinet to wall needs attention on the floating vanity side Investigator’s Observation: Work is not complete. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 31: yard damage to grass and exposed pipes have not been attended to Investigator’s Observation: Insufficient evidence to substantiate what if any restoration of landscape was part of Respondent’s scope of work. (See JSI Photos #2 - #5) Governing Rule: Not applicable.

Compliance Item 32: AC no properly cooling - the thermostat that cools the 3 bedrooms is near the kitchen that operates off the other thermostat so it is not triggering it to kick on since it reads the kitchen temperature - this needs to be moved so we can get AC into the bedrooms and not over work the Main area air conditioning. Possibly could explain the Reverberations in the playroom where the AC sits over that happens in the evenings.... Investigator’s Observation: At this time, there is insufficient evidence to substantiate poor workmanship relative to the AC. Parties are working toward resolution of condition. Additional evidence in regard to poor work or failure to meet workmanship standard (78 degrees) can be considered for a period of two-years from project completion. (No photo) Governing Rule: Not Applicable.

Compliance Item 33: hood vent to vent to exterior through roof Investigator’s Observation: Respondent stated that this has been addressed. Inspection of this item is under the authority of the building department. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 34: under cabinet lighting and exposed wires to be completed (they had a working working on this this afternoon I saw) Investigator’s Observation: Same as Item #8. (No photo) Governing Rule: Not Applicable.

Compliance Item 35: cracks in counter seam calking - bathrooms and kitchen Investigator’s Observation: Project is not complete. Cracked caulking should not exist at completion. Cracked caulk is owner maintenance after first year. (No photo) Governing Rule: Not applicable

Compliance Item 36: chip in kitchen counter behind faucett at seem Investigator’s Observation: Corrected prior to this inspection. (No photo)

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: Not applicable.

Compliance Item 37: water filtration system we purchased with plumber was removed and exchanged for reverse osmosis that we did not request. we would like the filtration systme we had to replaced. Can get specifics from our plumber Brett Babcock with Babcock plumbing if they need it or we can reach out. Investigator’s Observation: Existing system was removed to allow work of Respondent. Respondent installed a new system rather than reinstalling existing system. Existing system is in the garage. There is a possibility that the existing system which has been in the garage for a period of time may not work correctly when reinstalled. At this time the new system is in place and working. No correction directed. (No photo) Governing Rule: Not applicable.

Compliance Item 38: Niche in girls shower is too slanted - will not hold shampoo/conditioner/soap etc when wet/using shower as they slide off. Investigator’s Observation: Shelf slant is excessive. Bottles slide off of shelf. Respondent should correct this condition by appropriate methods. (See JSI Photos #23) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 39: Vaulted cieling seem is not flush Investigator’s Observation: Insufficient evidence to substantiate that ceiling is not flush, however, poor texture and paint should be corrected in this area. Respondent should correct by appropriate methods. (See JSI Photos #24) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 40: Carbon monoxide detector in kitchen is covered in plastic - is this working properly? Investigator’s Observation: Corrected prior to this inspection. (No photo) Governing Rule: Not applicable.

Compliance Item 41: Kitchen Cabinets not installed around fridge Investigator’s Observation: Cabinets have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #25) 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 42: Cabinet Doors missing on Cabinets over Ovens - this is concerning since Wes is saying the company no longer makes this wood color.... Investigator’s Observation: Doors have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #26) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 43: Master bathroom counters is not installed. Investigator’s Observation: Counter has not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #21) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 44: there is a hole on the exterior of the house on the exterior of the south side of the kitchen. Investigator’s Observation: South side hole was corrected, however, penetration in brick work needs to be sealed by appropriate methods. (See JSI Photos #27) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 45: The laundry room sink and kitchen sink drains are not flush and they pool water Investigator’s Observation: Both drains are significantly elevated from sink basin. Respondent should correct this condition in all locations by appropriate methods. (No photos) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 46: They have not installed the laundry room hanging bar per plans Investigator’s Observation: Parties agree bar is shown on plans. Bar has not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. (See JSI Photos #28) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9- 108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 47: door frame around the master door is rough/unfinished and the door sticks/doesn’t open and close proper Investigator’s Observation: Same as Item #6. (No photo) Governing Rule: Not applicable.

Compliance Item 48: I think we need to get proof from CC that they have started a process with a company for the countertop in master fabrication. The counter has been in for a long time - much longer than fabrication should take. Investigator’s Observation: Not a workmanship concern that can inspected/evaluated. It should be noted that Respondent was directed to complete this project on August 4, 2023 and work is not complete at the time of this inspection. (No photos) Governing Rule: Not Applicable.

Compliance Item 49: proof they have opened order with a third party for the cabinet repairs Investigator’s Observation: Not a workmanship concern that can inspected/evaluated. It should be noted that Respondent was directed to complete this project on August 4, 2023 and work is not complete at the time of this inspection. (No photos) Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 50: bathroom cabinets were in on august 21 (could have been sooner this is just what I have records of). This puts them at over 3 weeks for counter fabrication which is not a normal timeline. Typically they will get fabricated in 1-2 weeks. This is proof of contractor delays Investigator’s Observation: Not a workmanship concern that can inspected/evaluated. It should be noted that Respondent was directed to complete this project on August 4, 2023 and work is not complete at the time of this inspection. (No photos) Governing Rule: Not Applicable.

Compliance Item 51: damage to left upper cabinet to hood vent. on the underside of the ceiling. Investigator’s Observation: Corrected prior to this inspection. (No photo) Governing Rule: Not applicable.

Compliance Item 52: ceiling repair around hood vent and upper cabinets over range. Investigator’s Observation: Same as Item #11. (No Photo) Governing Rule: Not applicable.

Compliance Item 53: CC to refund for items allocated for in contract that were not provided (ie toilets, baseboard over charge, bathtub, vanity lights in guest bath, etc.) Investigator’s Observation: Financial matter outside of the authority of the Registrar. Governing Rule: Not Applicable.

Compliance Item 54: also to add buckling on wall to left of ovens Investigator’s Observation: Corrected prior to this inspection. (No photo) Governing Rule: Not applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 1 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 2 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 3 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 4 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 5 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 6 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 7 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 8 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 9 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 10 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 11 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 12 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 13 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 14 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 15 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 16 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 17 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 18 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 19 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 20 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 21 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 22 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 23 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 24 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 25 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 26 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 27 Complaint #2023-05238 Inspection Date: 10/05/2023 12:00 PM JSI PHOTOS – Page 28 Complainant: Jeina Garvin 8543 e camelback rd Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 8260 East Raintree Drive, Suite 7 Scottsdale, AZ 852060

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 October 20, 2023

License No. ROC 334789

Re:Complaint No. 2023-05238

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on November 7, 2023.

If additional time is required due to permit/inspection process and or material delays, it should be requested prior to the expiration of this Directive (11/7/23). In order to consider the request, sufficient information to substantiate the need for the extension should be provided with the request.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item 2: pocket door hardware to be installed (pending material) Investigator’s Observation: Hardware not complete. Material is owner furnished and contractor installed and is on site. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 3: Robe hook in guest bath to be hung Investigator’s Observation: Contractor furnished. Not installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 5: Fan Light switch for wall to be installed in playroom Investigator’s Observation: Switch is not completed, does not control fan. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 7: Pot filler has loose fitting Investigator’s Observation: Pot filler is easily moveable. Respondent should correct this condition. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 8: Under island light switch cover/panel to be finished Investigator’s Observation: No contractual evidence (drawing or specification) for the trim on this bank of outlets. Current trim does not meet workmanship standards. Pencil marks, jagged cuts, exposed nails and empty nail holes. Respondent should correct these conditions by appropriate methods and complete this installation in accordance with industry and workmanship standards. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 9: calking/trim work to be addressed throughout house a. floor to waterfall on inside of island b. upper cabinet meets ceiling in kitchen c. side cabinets meets walls in kitchen (cabinets surrounding oven sides, lower side entering to laundry area, etc) d. upper cabinets meet ceiling in laundry room e. upper cabinets meet ceiling in bar area f. pantry to ceiling Investigator’s Observation: Caulk at waterfall corrected prior to inspection. Caulk is not required at cabinet/ceiling connection. Caulk has been applied inconsistently to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 vertical cabinet/wall connections. Respondent should correct this condition and consistently install vertical caulk as appropriate. Any areas of missing or incomplete caulk (voids in caulk) should be completed/corrected as well. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 10: plumbing area/above water heater area slanted/misaligned Investigator’s Observation: Pan is excessively slopped, moves freely and is resting on plumbing. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 11: ceiling above upper kitchen cabinet on south wall flat part is not finished - bare drywall above cabinet to be corrected. Investigator’s Observation: Wall not finished (texture & paint). Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 12: dishwasher not fastened to counter Investigator’s Observation: Dishwasher is not installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 13: hinge clips logo design craft piece to be installed on all cabinet hinges Investigator’s Observation: Logo clips for hinges are onsite but have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 15: large gap in cabinet over bar area to be resolved Investigator’s Observation: Door reveals are excessive and not consistent. Respondent should correct by appropriate methods. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 16: missing a shelf in upper cabinet to right of sink (we store glassware here) Investigator’s Observation: Contractor acknowledged missing shelf. Respondent should correct this conditions by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 18: chip in ceiling where right upper to stove hit cieling Investigator’s Observation: Same as Item 11. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 21: after cieling cave in - in garage the garage door does not open and close smoothly - jerks at top on the track. Investigator’s Observation: Loud noise when door operates. Respondent performed drywall repair on ceiling on east side of door. Repair required that the angle iron/bracket be removed from ceiling and reinstalled by the Respondent. Preponderance of evidence indicates that this condition is due to the work of the Respondent. Respondent should correct this condition by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 22: water damage under left side girls sink not resolved Investigator’s Observation: Visible water damage under sink. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 24: master bath flooring under floating vanity is not level and grouting is messed up Investigator’s Observation: Tile is not level and grout is inconsistent and missing in places. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 25: damage to vertical cabinet side in master bath Investigator’s Observation: Damage is visible. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 28: no shelves in vertical master cabinet

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: On site but not installed. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 30: transition from vertical cabinet to wall needs attention on the floating vanity side Investigator’s Observation: Work is not complete. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 33: hood vent to vent to exterior through roof Investigator’s Observation: Respondent stated that this has been addressed. Inspection of this item is under the authority of the building department. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 38: Niche in girls shower is too slanted - will not hold shampoo/conditioner/soap etc when wet/using shower as they slide off. Investigator’s Observation: Shelf slant is excessive. Bottles slide off of shelf. Respondent should correct this condition by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 39: Vaulted cieling seem is not flush Investigator’s Observation: Insufficient evidence to substantiate that ceiling is not flush, however, poor texture and paint should be corrected in this area. Respondent should correct by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 41: Kitchen Cabinets not installed around fridge Investigator’s Observation: Cabinets have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 42: Cabinet Doors missing on Cabinets over Ovens - this is concerning since Wes is saying the company no longer makes this wood color.... Investigator’s Observation: Doors have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 43: Master bathroom counters is not installed. Investigator’s Observation: Counter has not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 44: there is a hole on the exterior of the house on the exterior of the south side of the kitchen. Investigator’s Observation: South side hole was corrected, however, penetration in brick work needs to be sealed by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 45: The laundry room sink and kitchen sink drains are not flush and they pool water Investigator’s Observation: Both drains are significantly elevated from sink basin. Respondent should correct this condition in all locations by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 46: They have not installed the laundry room hanging bar per plans Investigator’s Observation: Parties agree bar is shown on plans. Bar has not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item 1: Hook in drop zone area to be hung Investigator’s Observation: Hook is owner furnished and contractor installed. Hook is not on site due to broken original hook. Respondent stated that they would install when provided. Governing Rule: Not applicable.

Compliance Item 4: AC vibration/reverberations sounds in playroom to be addressed Investigator’s Observation: At this time, there is insufficient evidence to substantiate poor workmanship relative to the AC. Parties are working toward resolution of condition. Additional evidence in regard to poor work or failure to meet workmanship standard (78 degrees) can be considered for a period of two-years from project completion. Governing Rule: Not Applicable.

Compliance Item 6: All doors to be checked/aligned to open/close smoothly without hitting to jam Investigator’s Observation: Corrected prior to inspection. Work is not complete. Doors should be checked at completion to ensure they are appropriately adjusted and functioning properly. Governing Rule: Not Applicable.

Compliance Item 14: chip in exterior paito outside of slider door from when they did the slider door installation Investigator’s Observation: Chip appears to be due to installation of new door. Some damage in removal and installation of new door is expected and does not constitute poor work. Governing Rule: Not Applicable.

Compliance Item 17: hanging kitchen pendant over island electrical extra wire to be clipped more sleek Investigator’s Observation: Insufficient evidence to substantiate that this wire should be further trimmed. Additional evidence (manufacturer recommendations for installation) can be considered if provided. Governing Rule: Not Applicable.

Compliance Item 19: gap under ovens in the toe kick/cabinet to be resolved Investigator’s Observation: Addressed in Item #9. Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item 20: golf cart still has spray foam insulation and spray foam insulation damage Investigator’s Observation: Corrected Governing Rule: Not applicable.

Compliance Item 23: master pendant lights not dimming properly - right one will dim, left one goes all the way off on lowest setting Investigator’s Observation: Corrected prior to inspection. Governing Rule: Not applicable.

Compliance Item 26: no electrical for vanity lights in master bath is prepped Investigator’s Observation: Completed at time of this inspection. Governing Rule: Not applicable.

Compliance Item 27: no outlet covers in master bath Investigator’s Observation: Completed at time of inspection. Governing Rule: Not applicable.

Compliance Item 29: master vanity and tall cabinet upper two different colors - the floating area was replaced and appears to be a slightly different stain color or color dye lot so they are not matching. Investigator’s Observation: Color and finish are slightly different. Manufacturer informed Complainant that this was likely due to being a different lot. Insufficient evidence to substantiate poor workmanship. Governing Rule: Not Applicable.

Compliance Item 31: yard damage to grass and exposed pipes have not been attended to Investigator’s Observation: Insufficient evidence to substantiate what if any restoration of landscape was part of Respondent’s scope of work. Governing Rule: Not applicable.

Compliance Item 32: AC no properly cooling - the thermostat that cools the 3 bedrooms is near the kitchen that operates off the other thermostat so it is not triggering it to kick on since it reads the kitchen temperature - this needs to be moved so we can get AC into the bedrooms and not over work the Main area air conditioning. Possibly could explain the Reverberations in the playroom where the AC sits over that happens in the evenings.... Investigator’s Observation: At this time, there is insufficient evidence to substantiate poor workmanship relative to the AC. Parties are working toward resolution of condition. Additional evidence in regard to poor work or failure to meet workmanship standard (78 degrees) can be considered for a period of two-years from project completion.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: Not Applicable.

Compliance Item 34: under cabinet lighting and exposed wires to be completed (they had a working working on this this afternoon I saw) Investigator’s Observation: Same as Item #8. Governing Rule: Not Applicable.

Compliance Item 35: cracks in counter seam calking - bathrooms and kitchen Investigator’s Observation: Project is not complete. Cracked caulking should not exist at completion. Cracked caulk is owner maintenance after first year. Governing Rule: Not applicable

Compliance Item 36: chip in kitchen counter behind faucett at seem Investigator’s Observation: Corrected prior to this inspection. Governing Rule: Not applicable.

Compliance Item 37: water filtration system we purchased with plumber was removed and exchanged for reverse osmosis that we did not request. we would like the filtration systme we had to replaced. Can get specifics from our plumber Brett Babcock with Babcock plumbing if they need it or we can reach out. Investigator’s Observation: Existing system was removed to allow work of Respondent. Respondent installed a new system rather than reinstalling existing system. Existing system is in the garage. There is a possibility that the existing system which has been in the garage for a period of time may not work correctly when reinstalled. At this time the new system is in place and working. No correction directed. Governing Rule: Not applicable.

Compliance Item 40: Carbon monoxide detector in kitchen is covered in plastic - is this working properly? Investigator’s Observation: Corrected prior to this inspection. Governing Rule: Not applicable.

Compliance Item 47: door frame around the master door is rough/unfinished and the door sticks/doesn’t open and close proper Investigator’s Observation: Same as Item #6. Governing Rule: Not applicable.

Compliance Item 48: I think we need to get proof from CC that they have started a process with a company for the countertop in master fabrication. The counter has been in for a long time - much longer than fabrication should take.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Not a workmanship concern that can inspected/evaluated. It should be noted that Respondent was directed to complete this project on August 4, 2023 and work is not complete at the time of this inspection. Governing Rule: Not Applicable.

Compliance Item 49: proof they have opened order with a third party for the cabinet repairs Investigator’s Observation: Not a workmanship concern that can inspected/evaluated. It should be noted that Respondent was directed to complete this project on August 4, 2023 and work is not complete at the time of this inspection. Governing Rule: Not Applicable.

Compliance Item 50: bathroom cabinets were in on august 21 (could have been sooner this is just what I have records of). This puts them at over 3 weeks for counter fabrication which is not a normal timeline. Typically they will get fabricated in 1-2 weeks. This is proof of contractor delays Investigator’s Observation: Not a workmanship concern that can inspected/evaluated. It should be noted that Respondent was directed to complete this project on August 4, 2023 and work is not complete at the time of this inspection. Governing Rule: Not Applicable.

Compliance Item 51: damage to left upper cabinet to hood vent. on the underside of the ceiling. Investigator’s Observation: Corrected prior to this inspection. Governing Rule: Not applicable.

Compliance Item 52: ceiling repair around hood vent and upper cabinets over range. Investigator’s Observation: Same as Item #11. Governing Rule: Not applicable.

Compliance Item 53: CC to refund for items allocated for in contract that were not provided (ie toilets, baseboard over charge, bathtub, vanity lights in guest bath, etc.) Investigator’s Observation: Financial matter outside of the authority of the Registrar. Governing Rule: Not Applicable.

Compliance Item 54: also to add buckling on wall to left of ovens Investigator’s Observation: Corrected prior to this inspection. Governing Rule: Not applicable.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

License mailing address (if different from account/company address of record): Custom Creative Marble and Granite Inc Custom Creative Remodeling 4224 W Wahalla Ln Glendale, AZ 85308-2289

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complainant Attorney: John Lohr 14500 North Northsight Boulevard, 101 Scottsdale, AZ 85260

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complainant: Jeina Garvin 8543 e camelback rd Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Respondent: Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 8260 East Raintree Drive, Suite 7 Scottsdale, AZ 852060

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 November 28, 2023

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-05238

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for November 30, 2023 at 09:00 AM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Custom Creative Marble and Granite Inc Custom Creative Remodeling 4224 W Wahalla Ln Glendale, AZ 85308-2289

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

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».:ÿD0<@.7ÿE<9ÿF GH I 5ÿKÿ045ÿ2"24ÿ ÿ027"8ÿL M7ÿW ÿ ÿFG  H I T 7ÿNÿ ÿFHI OÿNÿ  711 1 1!1"1#$%340 &'(&')*%) % ) % 70832"2+0(0"40380383)%70832"2+0(0"403803, 01+ Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 1

JOBSITE Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 2

LOCATION OF MISSING ROBE HOOK (BLUE TAPE) Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 3

GAP IN POT FILLER ARM/WALL MOUNT CONNECTION Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 4

MISSING CAULK (1) Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 5

MISSING CAULK (2) Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 6

UNFINISHED AREA OF DRYWALL ABOVE CABINET Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 7

MISSING HARDWARE LOGO TAB Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 8

WATER DAMAGE IN BATHROOM CABINET Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 9

EXCESSIVE LIPPAGE MASTER BATHROOM Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 10

DAMAGED CABINET FINISH MASTER BATH Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 11

EXCESSIVE/IRREGULAR GROUT IN SHOWER NICHE (1) Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 12

EXCESSIVE/IRREGULAR GROUT AT SHOWER NICHE (2) Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 13

INCONSISTENT PAINT ON GREAT ROOM CEILING Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 14

DAMAGE ON NEWLY INSTALLED CABINET Complaint #2023-05238 Inspection Date: 011/30/2023 9:00 AM JSI PHOTOS – Page 15

MISSING HARDWARE ON CABINETS ABOVE OVEN Complainant: Jeina Garvin 8543 e camelback rd Scottsdale, AZ 85251

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Respondent: Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 8260 East Raintree Drive, Suite 7 Scottsdale, AZ 852060

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Case No.: 2023-052 Investigator: Lisa Melton Inspection Date: November 30, 2023 Inspection Time: 09:00 AM

Compliance Jobsite General Notes: JOBSITE INSPECTION photos and audio was recorded with my agency issued Pixel 6 Pro phone.

Compliance Findings:

Compliance Item 2: pocket door hardware to be installed (pending material) Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Hardware not complete. Material is owner furnished and contractor installed and is on site. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Pocket door hardware complete, however, Respondent has not obtained passed final inspection/certificate of occupancy. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 3: Robe hook in guest bath to be hung Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Contractor furnished. Not installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Robe hook not installed. Respondent has not obtained passed final inspection/certificate of occupancy. (CJSI Photos #2) Governing Rule: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 5: Fan Light switch for wall to be installed in playroom Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Switch is not completed, does not control fan. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Fan light switch has been installed, however, Respondent has not obtained passed final inspection/certificate of occupancy. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 7: Pot filler has loose fitting Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Pot filler is easily moveable. Respondent should correct this condition. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Pot filler is no longer moveable but there is a now a significant gap at the arm/wall mount connection. (CJSI #3) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 8: Under island light switch cover/panel to be finished

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Investigator’s Observation – JOBSITE INSPECTION 10/5/23: No contractual evidence (drawing or specification) for the trim on this bank of outlets. Current trim does not meet workmanship standards. Pencil marks, jagged cuts, exposed nails and empty nail holes. Respondent should correct these conditions by appropriate methods and complete this installation in accordance with industry and workmanship standards. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETE. Under island light switch cover/panel have been installed. (No photo) Governing Rule: Not applicable.

Compliance Item 9: calking/trim work to be addressed throughout house a. floor to waterfall on inside of island b. upper cabinet meets ceiling in kitchen c. side cabinets meets walls in kitchen (cabinets surrounding oven sides, lower side entering to laundry area, etc) d. upper cabinets meet ceiling in laundry room e. upper cabinets meet ceiling in bar area f. pantry to ceiling Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Caulk at waterfall corrected prior to inspection. Caulk is not required at cabinet/ceiling connection. Caulk has been applied inconsistently to vertical cabinet/wall connections. Respondent should correct this condition and consistently install vertical caulk as appropriate. Any areas of missing or incomplete caulk (voids in caulk) should be completed/corrected as well. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Caulk is missing at cabinet/wall connection, kitchen window has poor and incomplete caulk. (CJSI Photos #4 - #5) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 10: plumbing area/above water heater area slanted/misaligned Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Pan is excessively slopped, moves freely and is resting on plumbing. Respondent should correct by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETE. Drain pan has been corrected. (No photo) Governing Rule: Not applicable

Compliance Item 11: ceiling above upper kitchen cabinet on south wall flat part is not finished - bare drywall above cabinet to be corrected.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Wall not finished (texture & paint). Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Drywall remains visible above this cabinet. Respondent has not obtained passed final inspection/certificate of occupancy. (CJSI #6) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 12: dishwasher not fastened to counter Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Dishwasher is not installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Dishwasher is fastened to counter, however, Respondent has not obtained passed final inspection/certificate of occupancy. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 13: hinge clips logo design craft piece to be installed on all cabinet hinges Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Logo clips for hinges are onsite but have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Logo clips are not all installed. Respondent has not obtained passed final inspection/certificate of occupancy. (CJSI #7) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 15: large gap in cabinet over bar area to be resolved Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Door reveals are excessive and not consistent. Respondent should correct by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETE. Gap has been resolved. (No photo) Governing Rule: Not applicable.

Compliance Item 16: missing a shelf in upper cabinet to right of sink (we store glassware here) Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Contractor acknowledged missing shelf. Respondent should correct this conditions by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETE. Shelf is on site. (No photo) Governing Rule: Not applicable.

Compliance Item 18: chip in ceiling where right upper to stove hit cieling Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Same as Item 11. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETE. NOT THE SAME AS ITEM 11, AS ORIGINALLY NOTED FOR JSI INSPECTION BUT ITEM IS COMPLETE AT THE TIME OF THIS COMPLIANCE INSPECTION. (No photo) Governing Rule: Not applicable.

Compliance Item 21: after cieling cave in - in garage the garage door does not open and close smoothly - jerks at top on the track. Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Loud noise when door operates. Respondent performed drywall repair on ceiling on east side of door. Repair required that the angle iron/bracket be removed from ceiling and reinstalled by the Respondent. Preponderance of

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 evidence indicates that this condition is due to the work of the Respondent. Respondent should correct this condition by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETE. Corrected at the time of inspection. (No photo) Governing Rule: Not applicable.

Compliance Item 22: water damage under left side girls sink not resolved Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Visible water damage under sink. Respondent should correct by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Water damage remains. (CJSI #8) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 24: master bath flooring under floating vanity is not level and grouting is messed up Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Tile is not level and grout is inconsistent and missing in places. Respondent should correct by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Tile at back corner now has lippage which greatly exceeds 1/32”. (CJSI #9) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 25: damage to vertical cabinet side in master bath Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Damage is visible. Respondent should correct by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Visible damage remains on this cabinet (CJSI #10) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 28: no shelves in vertical master cabinet Investigator’s Observation – JOBSITE INSPECTION 10/5/23: On site but not installed. Respondent should correct by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETED. (No photo) Governing Rule: Not applicable.

Compliance Item 30: transition from vertical cabinet to wall needs attention on the floating vanity side Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Work is not complete. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: Addressed in Item #25. (No photo) Governing Rule: Not applicable.

Compliance Item 33: hood vent to vent to exterior through roof Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Respondent stated that this has been addressed. Inspection of this item is under the authority of the building department. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Respondent has not obtained passed final inspection/certificate of occupancy. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industrystandards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 38: Niche in girls shower is too slanted - will not hold shampoo/conditioner/soap etc when wet/using shower as they slide off. Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Shelf slant is excessive. Bottles slide off of shelf. Respondent should correct this condition by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Slant has been addressed but there is now an excessively wide caulk line at the back of the shelf where shelf meets vertical tile. Grout width is irregular in niche due to this condition. (CJSI #11 - #12) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 39: Vaulted cieling seem is not flush Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Insufficient evidence to substantiate that ceiling is not flush, however, poor texture and paint should be corrected in this area. Respondent should correct by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. At the time of this inspection paint in this area is either insufficient to cover or paint is inconsistent in sheen with surrounding area. (CJSI #13) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 41: Kitchen Cabinets not installed around fridge Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Cabinets have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Cabinets have been installed but damage is visible on cabinet. Hardware is not complete. Respondent has not obtained passed final inspection/certificate of occupancy. (CJSI #14) Governing Rule: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 42: Cabinet Doors missing on Cabinets over Ovens - this is concerning since Wes is saying the company no longer makes this wood color.... Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Doors have not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Cabinets have been installed, however, hardware is not installed. Respondent has not obtained passed final inspection/certificate of occupancy. (CJSI Photos #15) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 43: Master bathroom counters is not installed. Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Counter has not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Counters have been installed, however, Respondent has not obtained passed final inspection/certificate of occupancy. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 44: there is a hole on the exterior of the house on the exterior of the south side of the kitchen. Investigator’s Observation – JOBSITE INSPECTION 10/5/23: South side hole was corrected, however, penetration in brick work needs to be sealed by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETE. Hole has been addressed. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 45: The laundry room sink and kitchen sink drains are not flush and they pool water Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Both drains are significantly elevated from sink basin. Respondent should correct this condition in all locations by appropriate methods. Investigator’s Observation – Compliance Inspection 11/30/23: COMPLETE. Drains have been corrected. (No photo) Governing Rule: Not applicable.

Compliance Item 46: They have not installed the laundry room hanging bar per plans Investigator’s Observation – JOBSITE INSPECTION 10/5/23: Parties agree bar is shown on plans. Bar has not been installed. Respondent was directed on 8/4/23 to complete the project by 9/4/23. At this time work is not complete and permit is not closed. Respondent should complete their scope of work by appropriate methods and in accordance with contract, executed change orders, specifications, drawings, building code/requirements of the local building authority (permit/inspection), manufacturer recommendations, industry and workmanship standards. Respondent should provide this Investigator with documentation of passed final permit/certificate of occupancy for the work they have performed. Investigator’s Observation – Compliance Inspection 11/30/23: NOT COMPLETE. Bar is in place, however, Respondent has not obtained passed final inspection/certificate of occupancy. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Note:

Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Complainant Attorney: John Lohr 14500 North Northsight Boulevard, 101 Scottsdale, AZ 85260

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Jeina Garvin, Case No. 2023-05238 COMPLAINANT, v.

Custom Creative Marble and Granite Inc, CITATION DBA: Custom Creative Remodeling, License Nos. ROC 334789, 338846, RESPONDENT.

The Registrar issues this Citation to Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by December 30, 2023, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On May 4, 2023, Jeina Garvin (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge :1 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period

of 6 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. Charge :2 A.R.S. § 32-1154(A)(3) - R4-9-108(b) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2023-05238. How to File a Written Answer: Respondent’s written answer may be submitted in the

of 6 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, AZ 85007-2812 Mail: P.O. Box 18244, Phoenix, AZ 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than December 30, 2023. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST of 6 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the

of 6 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Registrar. Dated December 15, 2023 By: /s/ Katelyn Rolling Katelyn Rolling Legal Assistant II Legal Department Arizona Registrar of Contractors

COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, December 15, 2023 to: Respondent Certified Mail No: [number redacted] Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 8260 E Raintree Dr Ste 7 Scottsdale, AZ 852060 Copy mailed by USPS First Class Mail this same date to:

Respondent Custom Creative Marble and Granite Inc DBA: Custom Creative Remodeling 8260 E Raintree Dr Ste 7 Scottsdale, AZ 852060 Complainant Jeina Garvin 8543 E Camelback Rd Scottsdale, AZ 85251 Complainant’s Attorney John L. Lohr Jr., Esq. Hymson Goldstein Pantiliat & Lohr PLLC 14500 N Northsight Blvd Ste 101 Scottsdale, AZ 85260 ///

of 6 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Complainant’s Attorney at email address on record with the Registrar

Case No. 2023-05238

of 6 1700 W. Washington Street, Suite 105 · Phoenix, AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Person Filing Complaint Full Name (First Middle Last) Business Name (if a licensed contractor or supplier) ROC License Number(s) (if any)

Jeina Garvin Mailing Address (Enter jobsite in Contract/Project section) City State Zip

8543 e camelback rd Scottsdale Arizona 85251 Phone Number Email

[number redacted] [email redacted] I consent to receive communications electronically in connection with this case Name of Attorney (if any)

John L Lohr Street Address of Attorney City State Zip

14500 N. Northsight BLVD SUITE 101 Scottsdale Arizona 85260 Phone Number of Attorney Email of Attorney

[number redacted] [email redacted] Contractor Information Name (as shown on contract/invoice) ROC License Number(s)

Custom Creative Marble and Granite Inc ROC 334789 Street Address City State Zip

8260 E Raintree Dr #7 Scottsdale Arizona 85260 Phone Number Email

[number redacted] [email redacted] Name of Person(s) Representing License

Praveen Puranam Contract/Project Information Contract Date Contract Amount Amount Paid

November 8, 2021 $321,916.00 $431,000.00 Date Work Started Date Work Stopped Date Work Was Completed

July 1, 2021 April 15, 2023 April 15, 2023 Close of Escrow (New Home) Move-In Date (New-Home)

Jobsite Street Address City State Zip

8543 e camelback rd Scottsdale AZ 85251 Name of Construction Site Owner Construction Site Name (if applicable)

Jeina Garvin Garvin Phone Number of Construction Site Owner Email of Construction Site Owner

[number redacted] [email redacted] This complaint is for Abandonment;Poor Work;Other I have contacted the contractor by Phone/Text;Email Have you filed a complaint in court? No

RCC099 12/05/18 Page 1 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

Has any work been corrected? No

The contract was Written All change orders were Written This project was Residential This project involved Remodel

A building permit was obtained by Contractor 286126 Scottsdale List and briefly describe each complaint item (Please do not write "see attached" or use additional pages unless necessary to further describe issues or list more complaint items) (limited to 100 characters per line)

Cami bedroom vents to finish installation ; no hot water in master shower; master shower toggle wand from want to showerhead not working; girls bathroom faucets do not match; faucets, countertop, painting to be finalized in master bathroom completed - slanted countertops and cabinets, poor drywall, chips and crack in countertop, no alignment on countertop, backsplash not level with wall or counter ; toilet not flushing properly in master; electrical in master to be finalized; skylight interior boxes to be completed/finished; laundry room paint to be completed; all pulls to be installed on cabinets in master bathroom, kitchen and laundry; electrical in kitchen to be finalized - under cabinet lighting not in operation; garbage disposal to be in operation; dishwasher to be in operation; girl bathroom bathtub spout not producing water; girls bathroom shower mixer hander not operating proper to adjust water temperature and water pressure; skylights on exterior are not flush with roof as we discussed; master bath cabinetry is not flush with back wall and is not level on vertical or horizontal plane; areas circled on wall for touch up need finishing; gaps on vent covers, light covers, etc need finalized; closet where fire sprinklers are installed in box needs finalized, trim work damaged to be replaced as well; replaced tiles in master bedroom are not level; garage door not working; roof in garage that was water damaged needs full resolution; window in master shower is supposed to be clear and not opaque; gap in waterfall island where it meets floor; north cabinets on waterfall - small gap to floor needs resolving; counter seems in kitchen and bathrooms to be sealed with silcone as there are already cracks wher the seam is; veneer missing on kitchen cabinet by sink; front door and stopper to be installed; island light hole at installation site needs remedy; water damage in girls bathroom cabinet under left faucet; exterior paint on rear of house to be complete; exterior lights to be installed and flush; landscape damage to be remedied; front porch trim and paint work from water damage to be complete; front door old light area to be fixed; expansion gap on slider door to exterior to be remedied; chipped concrete outside of slider door; 1/2 inch trim at roof line to be added; paint exterior trim to match pool house; dryer exhaust vents are not flush ; shower head in playroom bath is missing; 2nd drawer down to right of stove scrapes and is damaging side from rubbing-; All kitchen cabinets to be re-calibrated to be even-; all kitchen drawers to open without rubbing; drawer under stovetop where cut needs sanding/finish work; upper cabinet to the right of stove drags on ceiling preventing full opening;

RCC099 12/05/18 Page 2 of 3 Licensed Complaint Form Departmental Use Only For Current or Suspended Licensees

outlets under island and trim to be finalize; all interior doors to be painted and installed with hardware; fire sprinklers need flush caps as in pool house; ALL kitchen cabinet doors to be installed-; Screen on Cami bedroom window is disconnected and has been painted on - needs replacing; outlet in pantry to be capped; weather stripping on playroom door to be replaced due to paint damage; Gap on bottom cabinet trim under stoves; no trim on master bath cabinets; chips in cabinets to be remedied; in Girls bathroom the handle that controls water temp in the shower falls off and is not attached properly. ; cabinet doors in kitchen to be installed; drawer/cabinet inserts paid for at cabinet selection need to get installed including but not limited to: silverware insert, all shelves (cabinet next to fridge missing shelving); cabinet next to fridge is not functional and has been ripped out of cabinet; girls bathroom shower needs finalization on the vertical where it meets the wall; holes in under cabinet splash where under cabinet lights exit wall; wall repair on wall of kitchen that backs to washer/dryer; hardware to be installed on slider door by garage; this list may not fully encompass all work seen or unseen that is left for completion

Signature I declare under penalty of perjury that the information and documents contained on this Complaint Form, included with this complaint, or hereafter submitted in support of this complaint are true and accurate to the best of my knowledge. I will assist in the investigation or in the prosecution of the contractor or other parties, and will, if necessary, attend hearings and testify to facts. Printed Name Signature Date

Jeina Garvin \complainant1\ \complainantd1\

RCC099 12/05/18 Page 3 of 3 1. Hook in drop zone area to be hung 2. pocket door hardware to be installed (pending material) 3. Robe hook in guest bath to be hung 4. AC vibration/reverberations sounds in playroom to be addressed 5. Fan Light switch for wall to be installed in playroom 6. All doors to be checked/aligned to open/close smoothly without hitting to jam 7. Pot filler has loose fitting 8. Under island light switch cover/panel to be finished 9. calking/trim work to be addressed throughout house a. floor to waterfall on inside of island b. upper cabinet meets ceiling in kitchen c. side cabinets meets walls in kitchen (cabinets surrounding oven sides, lower side entering to laundry area, etc) d. upper cabinets meet ceiling in laundry room e. upper cabinets meet ceiling in bar area f. pantry to ceiling 10. plumbing area/above water heater area slanted/misaligned 11. ceiling above upper kitchen cabinet on south wall flat part is not finished - bare drywall above cabinet to be corrected. 12. dishwasher not fastened to counter 13. hinge clips logo design craft piece to be installed on all cabinet hinges 14. chip in exterior paito outside of slider door from when they did the slider door installation 15. large gap in cabinet over bar area to be resolved 16. missing a shelf in upper cabinet to right of sink (we store glassware here) 17. hanging kitchen pendant over island electrical extra wire to be clipped more sleek 18. chip in ceiling where right upper to stove hit cieling 19. gap under ovens in the toe kick/cabinet to be resolved 20. golf cart still has spray foam insulation and spray foam insulation damage 21. after cieling cave in - in garage the garage door does not open and close smoothly - jerks at top on the track. 22. water damage under left side girls sink not resolved 23. master pendant lights not dimming properly - right one will dim, left one goes all the way off on lowest setting 24. master bath flooring under floating vanity is not level and grouting is messed up 25. damage to vertical cabinet side in master bath 26. no electrical for vanity lights in master bath is prepped 27. no outlet covers in master bath 28. no shelves in vertical master cabinet 29. master vanity and tall cabinet upper two different colors - the floating area was replaced and appears to be a slightly different stain color or color dye lot so they are not matching. 30. transition from vertical cabinet to wall needs attention on the floating vanity side 31. yard damage to grass and exposed pipes have not been attended to 32. AC no properly cooling - the thermostat that cools the 3 bedrooms is near the kitchen that operates off the other thermostat so it is not triggering it to kick on since it reads the kitchen temperature - this needs to be moved so we can get AC into the bedrooms and not over work the Main area air conditioning. Possibly could explain the Reverberations in the playroom where the AC sits over that happens in the evenings.... 33. hood vent to vent to exterior through roof 34. under cabinet lighting and exposed wires to be completed (they had a working working on this this afternoon I saw) 35. cracks in counter seam calking - bathrooms and kitchen 36.chip in kitchen counter behind faucett at seem 37. water filtration system we purchased with plumber was removed and exchanged for reverse osmosis that we did not request. we would like the filtration systme we had to replaced. Can get specifics from our plumber Brett Babcock with Babcock plumbing if they need it or we can reach out. 38. Niche in girls shower is too slanted - will not hold shampoo/conditioner/soap etc when wet/using shower as they slide off. 39. Vaulted cieling seem is not flush 40. Carbon monoxide detector in kitchen is covered in plastic - is this working properly? 41. Kitchen Cabinets not installed around fridge 42. Cabinet Doors missing on Cabinets over Ovens - this is concerning since Wes is saying the company no longer makes this wood color.... 42. Master bathroom counters is not installed. 43. there is a hole on the exterior of the house on the exterior of the south side of the kitchen. 44. The laundry room sink and kitchen sink drains are not flush and they pool water 45. They have not installed the laundry room hanging bar per plans 46. door frame around the master door is rough/unfinished and the door sticks/doesn’t open and close proper 47. I think we need to get proof from CC that they have started a process with a company for the countertop in master fabrication. The counter has been in for a long time - much longer than fabrication should take. 48. proof they have opened order with a third party for the cabinet repairs 49. bathroom cabinets were in on august 21 (could have been sooner this is just what I have records of). This puts them at over 3 weeks for counter fabrication which is not a normal timeline. Typically they will get fabricated in 1-2 weeks. This is proof of contractor delays 50. damage to left upper cabinet to hood vent. on the underside of the ceiling. 51. ceiling repair around hood vent and upper cabinets over range. 52. CC to refund for items allocated for in contract that were not provided (ie toilets, baseboard over charge, bathtub, vanity lights in guest bath, etc.) 53. also to add buckling on wall to left of ovens [number redacted]ÿ4789ÿ ÿÿÿ ÿÿÿÿÿ ÿÿ!"ÿ1#14#914$ Legal Received 12/29/2023 ;<=>?@=ÿBÿ;CDEFÿGH<=>?@=I@JKLHMLNJOP

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% 722&&22"2'()*'4%+',$(+-+./ .01"112413"415&2!2#26-79$094989278%78 %: 121 Received Legal 12/29/2023 Received Legal 12/29/2023 Received Legal 12/29/2023 Received Legal 12/29/2023 Received Legal 12/29/2023 Received Legal 12/29/2023 Received Legal 12/29/2023 Received Legal 12/29/2023 Received Legal 12/29/2023 Received Legal 12/29/2023 Mediation Notice

Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.

The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,

v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.

REQUEST

The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving

intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative

proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely

to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date

_____________________________________ _______________________ Respondent (or representative) Date

of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***

ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.

PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.

FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007

EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.

CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A

PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address

John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony

John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.

Exhibit Exhibit Name

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

I am the (check one):  Complainant  Respondent Docket No.

Print Name Signature Date

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3