2023A-04705-CHC-ROC Notice of Hearing and Packet MAILED

2023A-04705-CHC-ROC · Registrar of Contractors · 2023-12-20

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Kristen L Duncan , Case No. 2023-04705 COMPLAINANT, Docket No. 2023A-04705-CHC-ROC v. NOTICE OF HEARING ON CONTESTED CASE 1st Priority Builders LLC License No. ROC 302286,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

January 26, 2024 9:00 AM Jenna Clark Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative

law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on November 15, 2023. SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s): Charge: 1 A.R.S. § 32-1154(A)(2)(a)

Charge: 2 A.R.S. § 32-1154(A)(3) - R4-9-108(a)

Charge: 3 A.R.S. § 32-1154(A)(22)

HE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is

cause for the suspension or revocation of a license, Respondent is a party to this case and will

be a party to the hearing.

Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing. Respondent and Complainant, as the parties to the hearing, will present evidence and argument to the administrative law judge. The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of

any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles

regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via

video conference or telephone unless requested by a party to appear in-person. Requests for

the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their case. If a party wants to obtain testimony from a witness or documents not in the party’s possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a

disclosure statement on all other parties, and file it with the Office of Administrative Hearings.

A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the

party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/content/prehearing-disclosure- statement.

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced

or delayed, and the position of all other parties regarding the advancement or delay.

A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION

In any case which is resolved or settled by the parties, or which is withdrawn by the

Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated December 12, 2023.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail December 12, 2023 to:

Respondent(s) 1st Priority Builders LLC 614 N Wilderness Trail Payson, AZ 85541 Complainant(s) Kristen L Duncan 160 w. Pine Haven Circle Show Low, AZ 85901

Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar

Case No. 2023-04705 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martín Quezada, Director

Complainant: Kristen L Duncan 160 w. Pine Haven Circle Show Low, AZ 85901

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: 1st Priority Builders LLC DBA: 614 N Wilderness Trail Payson, AZ 85541

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

April 28, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-04705

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for May 17, 2023 at 12:00 PM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

Chris Allison Chris Allison, Investigator #193 Desk: (928) 637-0481 Cell: (928) 210-1587 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C008 05/21 5/17/23, 8:57 AM State of Arizona Mail - Re: ROC Complaint 2023-04705 Inspection- Addendum

Christopher Allison <[email redacted]>

Re: ROC Complaint 2023-04705 Inspection- Addendum Kristen <[email redacted]> Tue, May 16, 2023 at 9:32 AM To: Christopher Allison <[email redacted]>

We need to add these items to our complaint list.

1. House foundational issues 2. Uneven flooring throughout home

Thank you, Kristen Duncan

On Tue, May 2, 2023, 12:30 PM Christopher Allison <[email redacted]> wrote: Attached is a copy.

Chris Allison Chris Allison, Investigator # 193 ROC Investigator Arizona Registrar of Contractors Office: 928.637.0481 Cell: 928.210.1587 Email: [email redacted]

Fill out AZ ROC’s survey to let us know how we’re doing and how we can better serve you!

The ROC is now on social media!

Make sure to follow us on:

facebook 4 twitter 2

Important; this message (including any attachments) is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you should delete this message immediately and you are hereby notified that any review, dissemination, distribution or copying of this message, or the taking of any action based on it is strictly prohibited

On Tue, May 2, 2023 at 10:58 AM Kristen <[email redacted]> wrote: Great, thank you! Also, would I be able to get a copy of the complaint? I would like to have it with me tomorrow if possible during the builder walk through.

Thank you,

https://mail.google.com/mail/u/0/?ik=9a388841cf&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 1/3 5/17/23, 8:57 AM State of Arizona Mail - Re: ROC Complaint 2023-04705 Inspection- Addendum Kristen Duncan

On Tue, May 2, 2023, 10:52 AM Christopher Allison <[email redacted]> wrote: Kristen,

Thank you, I will review them and upload them to the complaint file.

Thanks again,

Chris Allison Chris Allison, Investigator # 193 ROC Investigator Arizona Registrar of Contractors Office: 928.637.0481 Cell: 928.210.1587 Email: [email redacted]

Fill out AZ ROC’s survey to let us know how we’re doing and how we can better serve you!

The ROC is now on social media!

Make sure to follow us on:

facebook 4 twitter 2

On Sat, Apr 29, 2023 at 6:20 PM Kristen <[email redacted]> wrote: Duncan ROC complaint additional documents.zip Hi Christopher,

Per our conversation regarding the additional documents pertaining to our complaint. Included in the zip file is: -Building Permits -All addendums/ change orders -Final walkthrough Punch Lists -Email correspondence showing non communication and abandonment of project -KeyHome inspection report

Also Sam, the owner of Flip AZ, has made an appointment with us to complete a walkthrough on May 4th 2023. Appointment was made on Friday, April 28th 2023 after the ROC Complaint email was sent out earlier that morning.

https://mail.google.com/mail/u/0/?ik=9a388841cf&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 2/3 5/17/23, 8:57 AM State of Arizona Mail - Re: ROC Complaint 2023-04705 Inspection- Addendum

If there is anything you need please let me know.

Thank you, Kristen Duncan

On Fri, Apr 28, 2023 at 10:58 AM Christopher Allison <[email redacted]> wrote: Hi Kristen,

Please see the attached letter for the date and time of your inspection. If you have any questions, please feel free to contact me.

Thanks,

Chris Allison Chris Allison, Investigator # 193 ROC Investigator Arizona Registrar of Contractors Office: 928.637.0481 Cell: 928.210.1587 Email: [email redacted]

Fill out AZ ROC’s survey to let us know how we’re doing and how we can better serve you!

The ROC is now on social media!

Make sure to follow us on:

facebook 4 twitter 2

https://mail.google.com/mail/u/0/?ik=9a388841cf&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 3/3 Katie Hobbs, Governor Martín Quezada, Director

Complainant: Kristen L Duncan 160 w. Pine Haven Circle Show Low, AZ 85901

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: 1st Priority Builders LLC DBA: 614 N Wilderness Trail Payson, AZ 85541

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

May 17, 2023

Re: Complaint No. 2023-04705

Dear Complainant and Respondent:

After the initial filing of the complaint 2023-04705, the Complainant filed the attached amended complaint containing additional complaint items.

A jobsite inspection is scheduled June 1, 2023 at 10:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the amended complaint items within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on the amended complaint items. 2. The Registrar may also be precluded from taking further action on the amended complaint items, if the work that is the subject of the amended complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area. Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the amended complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the amended complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

Chris Allison Chris Allison, Investigator #193 Desk: (928) 637-0481 Cell: (928) 210-1587 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Complaint #2023-04705 P 1 JSI PHOTOS J Complaint #2023-04705 P 2 JSI PHOTOS J Complaint #2023-04705 P 3 JSI PHOTOS J Complaint #2023-04705 P 4 JSI PHOTOS J Complaint #2023-04705 P 5 JSI PHOTOS J Complaint #2023-04705 P 6 JSI PHOTOS J Complaint #2023-04705 P 7 JSI PHOTOS J Complaint #2023-04705 P 8 JSI PHOTOS J Complaint #2023-04705 P 9 JSI PHOTOS J Complaint #2023-04705 P 10 JSI PHOTOS J Complaint #2023-04705 P 11 JSI PHOTOS J Complaint #2023-04705 P 12 JSI PHOTOS J Complaint #2023-04705 P 13 JSI PHOTOS J Complaint #2023-04705 P 14 JSI PHOTOS J Complaint #2023-04705 P 15 JSI PHOTOS J Complaint #2023-04705 P 16 JSI PHOTOS J Complaint #2023-04705 P 17 JSI PHOTOS J Complaint #2023-04705 P 18 JSI PHOTOS J Complaint #2023-04705 P 19 JSI PHOTOS J Complaint #2023-04705 P 20 JSI PHOTOS J Complaint #2023-04705 P 21 JSI PHOTOS J Complaint #2023-04705 P 22 JSI PHOTOS J Complaint #2023-04705 P 23 JSI PHOTOS J Complaint #2023-04705 P 24 JSI PHOTOS J Complaint #2023-04705 P 25 JSI PHOTOS J Complaint #2023-04705 P 26 JSI PHOTOS J Complaint #2023-04705 P 27 JSI PHOTOS J Complaint #2023-04705 P 28 JSI PHOTOS J Complaint #2023-04705 P 29 JSI PHOTOS J Complaint #2023-04705 P 30 JSI PHOTOS J Complaint #2023-04705 P 31 JSI PHOTOS J Complaint #2023-04705 P 32 JSI PHOTOS J Complaint #2023-04705 P 33 JSI PHOTOS J Complaint #2023-04705 P 34 JSI PHOTOS J Complaint #2023-04705 P 35 JSI PHOTOS J Complaint #2023-04705 P 36 JSI PHOTOS J Complaint #2023-04705 P 37 JSI PHOTOS J Complaint #2023-04705 P 38 JSI PHOTOS J Complaint #2023-04705 P 39 JSI PHOTOS J Complaint #2023-04705 P 40 JSI PHOTOS J Complaint #2023-04705 P 41 JSI PHOTOS J Complaint #2023-04705 P 42 JSI PHOTOS J Complaint #2023-04705 P 43 JSI PHOTOS J Complaint #2023-04705 P 44 JSI PHOTOS J Complaint #2023-04705 P 45 JSI PHOTOS J Complaint #2023-04705 P 46 JSI PHOTOS J Complaint #2023-04705 P 47 JSI PHOTOS J Complaint #2023-04705 P 48 JSI PHOTOS J Complaint #2023-04705 P 49 JSI PHOTOS J Complaint #2023-04705 P 50 JSI PHOTOS J Complaint #2023-04705 P 51 JSI PHOTOS J Complaint #2023-04705 P 52 JSI PHOTOS J Complaint #2023-04705 P 53 JSI PHOTOS J Complaint #2023-04705 P 54 JSI PHOTOS J Complaint #2023-04705 P 55 JSI PHOTOS J Complaint #2023-04705 P 56 JSI PHOTOS J Complaint #2023-04705 P 57 JSI PHOTOS J Complaint #2023-04705 P 58 JSI PHOTOS J Complaint #2023-04705 P 59 JSI PHOTOS J Complaint #2023-04705 P 60 JSI PHOTOS J Complaint #2023-04705 P 61 JSI PHOTOS J Complaint #2023-04705 P 62 JSI PHOTOS J Complaint #2023-04705 P 63 JSI PHOTOS J Complaint #2023-04705 P 64 JSI PHOTOS J Complaint #2023-04705 P 65 JSI PHOTOS J Complaint #2023-04705 P 66 JSI PHOTOS J Complaint #2023-04705 P 67 JSI PHOTOS J Complaint #2023-04705 P 68 JSI PHOTOS J Complaint #2023-04705 P 69 JSI PHOTOS J Complaint #2023-04705 P 70 JSI PHOTOS J Complaint #2023-04705 P 71 JSI PHOTOS J Complaint #2023-04705 P 72 JSI PHOTOS J Complaint #2023-04705 P 73 JSI PHOTOS J Complaint #2023-04705 P 74 JSI PHOTOS J Complaint #2023-04705 P 75 JSI PHOTOS J Complaint #2023-04705 P 76 JSI PHOTOS J Complaint #2023-04705 P 77 JSI PHOTOS J Complaint #2023-04705 P 78 JSI PHOTOS J Complaint #2023-04705 P 79 JSI PHOTOS J Complaint #2023-04705 P 80 JSI PHOTOS J Complaint #2023-04705 P 81 JSI PHOTOS J Complaint #2023-04705 P 82 JSI PHOTOS J Complaint #2023-04705 P 83 JSI PHOTOS J Complaint #2023-04705 P 84 JSI PHOTOS J Complaint #2023-04705 P 85 JSI PHOTOS J Complaint #2023-04705 P 86 JSI PHOTOS J Complaint #2023-04705 P 87 JSI PHOTOS J Complaint #2023-04705 P 88 JSI PHOTOS J Complainant: Kristen L Duncan 160 w. Pine Haven Circle Show Low, AZ 85901

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: 1st Priority Builders LLC DBA: 614 N Wilderness Trail Payson, AZ 85541

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 June 23, 2023

License No. ROC 302286

Re:Complaint No. 2023-04705

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on July 23, 2023.

RESTRICTIONS  You may not perform or hire other contractors to perform work that is outside the scope of your license.  If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item: 1 - EXTERIOR HOUSE: There are holes/nail heads/cracks/gaps in siding and trim work for entire house left exposed and unfinished. Investigator’s Observation: Hole, nail holes and gaps need to be corrected in an appropriate manner and in accordance with Manufactures specifications. Governing Rule: Violation of any rule adopted by the Registrar;

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 2 - EXTERIOR HOUSE: Caulk around all house trim and siding has not been completed. Investigator’s Observation: Correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - EXTERIOR HOUSE: There are broken pieces and missing paint from trim and siding left unfinished. Investigator’s Observation: Correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - EXTERIOR HOUSE: Siding at the front and back deck hangs over the edge instead of being flush. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 6 - EXTERIOR HOUSE: Ceiling panel far left side facing is broken on the front deck. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

Compliance Item: 7 - EXTERIOR HOUSE: Ceiling paneling is sagging on front and back decks. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 8 - EXTERIOR HOUSE: Under eaves there is blue paint on the white paint – all around house. Investigator’s Observation: Respondent shall Correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 9 - All three doors to the exterior framing is out of square and or not aligned correctly. The doors do not seal well allowing cold air and the elements into the house: Ice, snow, rain and yard debris have entered the home through the gaps in the seals. Daylight is also visible from the inside of the home. Investigator’s Observation: Adjustment of doors and windows is usually the contractor's responsibility within the first year of occupancy. However, due to the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent shall correct in an appropriate manner after settling/movement issues are rectified. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 10 - Inappropriate door frame and assembly used for both master and dining room outswing french doors. The exterior French doors were designed as Outswing doors and are outlined as such on the architecture plans. Both sets of french doors installed are inswing doors with the corresponding inswing hardware. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 11 - The Threshold of both french doors are installed incorrectly. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 13 - The front door deadbolt striker plate needs adjustment to close properly and secure the home. Investigator’s Observation: Adjustment of doors and windows is usually the contractor's responsibility within the first year of occupancy. However, due to the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

Respondent shall correct in an appropriate manner after settling/movement issues are rectified. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 14 - Both sets of french doors do not close or lock properly presenting a safety concern in securing the home. Investigator’s Observation: Adjustment of doors and windows is usually the contractor's responsibility within the first year of occupancy. However, due to the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 16 - The space between the window frame and trim was left unsealed and exposed on all windows. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 23 - Intermediate Floor Framing • Rim / floor joist under master bath is damaged and not touch the sill plate Investigator’s Observation: This does not appear to be a structural issue. However gaps should be sealed to prevent the intrusion of water and insects.

Respondent shall correct in an appropriate manner Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 24 - Hole in the floor decking should be sealed Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 28 - The sewer piping appears to run uphill or flat allowing water to remain in the pipe. It's recommended to slope at least 1/8 inch per 10 ten feet Investigator’s Observation: Due to the settling that is being addressed. Respondent shall check drain waste line for proper slope after releveling of home is completed. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 33 - The hearth has cracked and/or missing grout which you may wish to have re-sealed. Grout is loose and continually falling out. Further it appears to not have been sealed Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 34 - The fireplace grout is cracked along both sides going up to the ceiling and is missing pieces of grout throughout the sides and in- between bricks. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

Compliance Item: 35 - FIREPLACE Fan does not blow air effectively Investigator’s Observation: This is a potential manufactures defect/ warranty issue.

Respondent shall work with manufacture to get resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 36 - There is a broken pane to a window, which should be repaired. Location: Guest bedroom. Investigator’s Observation: Respondent stated replacement has been ordered.

Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 37 - There is a window lock that does not engage which you may wish to have repaired for the security of the home. Location: Front living room windows and guest bedroom Investigator’s Observation: Respondent stated 1 replacement has been ordered. Any adjustments should be done after the settling issues are resolved.

Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

Compliance Item: 38 - Some window rollers need adjusting to open properly. Investigator’s Observation: Respondent shall correct in an appropriate manner after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 39 - Some windows are difficult to open and close which should be serviced to allow emergency egress Investigator’s Observation: Respondent shall correct in an appropriate manner after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 40 - A window frame is damaged, cracked and or bent so that the lock does not engage. Location: Front living room. Multiple windows in the house. Investigator’s Observation: Respondent shall correct in an appropriate manner after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 41 - Window screen coverings have holes. Location: Front living room windows along porch

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 42 - A recessed light is not well secured and falling out of the ceiling and multiple lights in living room area have exposed gaps in the drywall Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 44 - Box above range hood needs adjustment or rebuilt to match the esthetic of the kitchen cabinets Investigator’s Observation: The box is not finished appropriately, And does not match the design of the cabinets.

Compliance Item: 45 - Incorrect cabinet sizes and arrangements were installed against the predetermined kitchen layout design Investigator’s Observation: There was a change order addressing the cabinet layout supplied by the Complainant.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent shall correct in an appropriate manner. Governing Rule: Departure from or disregard of: (a) Plans or specifications in any material respect that is prejudicial to another without consent of the owner or the owner's duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code.

Compliance Item: 46 - Floor trim in front of master french door pops and sinks down Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 47 - The laminate floor has gaps that should be sealed to protect the underlying floor structure Investigator’s Observation: Seams should be tight.

Compliance Item: 48 - There are some deviations from plumb or level in the intermediate floor framing Investigator’s Observation: It appears the floor is level to within flooring manufactures specifications for flatness with the exception of an area near the hallway.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 49 - There are some soft spots in the flooring which could indicate that the sub-floor is damaged Investigator’s Observation: The floor is a floating floor. Small deviations from flat can usually be felt because the flooring is designed to have some flex. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 50 - The laminate floor is slightly cupped, or moisture damaged in some areas. Investigator’s Observation: Seams should be tight.

Compliance Item: 51 - The walls and ceiling have minor settlement cracks and nail pops. Investigator’s Observation: Due to settlement issues. Respondent should correct after settlement issues are resolved.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 52 - The painted interior wall surface needs some touch up painting. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 53 - Noticeable sloppy drywall installation, taping and mudding throughout home. Drywall seams are becoming more visible with the tape lines showing. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 54 - There are rough and splotchy patches on the walls in numerous rooms where the drywall mud was not applied or sanded down properly and then painted over. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 55 - The drywall seam running across the ceiling in the main living area is cracking and has a noticeable not in alinement appearance. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 56 - Paint was sprayed unevenly throughout the home leaving areas thin areas Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 57 - A few of the closet doors are not installed in Master bathroom Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 58 - The closet slider doors glides are missing and or broken causing the doors to swing out Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

Compliance Item: 59 - Fire door /laundry room to garage– seams are separating in door Investigator’s Observation: This would be a manufactures defect/warranty issue.

Respondent shall coordinate with manufacture to rectify. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 60 - Garage/laundry door trim edges are unpainted on garage side Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 61 - tank less water heater condensation line is leaking from the connection Investigator’s Observation: It appears the condensate connection is cross threaded. The condensate line does not discharge to an appropriate location.

Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

Compliance Item: 62 - Walls and ceiling needs touch up painting in garage Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 63 - Concreate slap is cracked the entire length of the slab from corner to corner. The crack starts in the location the water is leaking out of the water heater Investigator’s Observation: Workmanship standards state:

PD Cracking of garage slabs, carports, exterior slabs, patios, driveways and sidewalks.

AT Cracks in excess of 3/32” width or 1/8” vertical displacement or compound cracks in excess of 1/16” in width are not acceptable. Cracks of 3/16” are acceptable for sidewalks.

CR If cracks in excess of 3/32” width are present (3/16” for sidewalks), or compound cracking is in excess of 1/16” in width, or vertical displacement exceeds 1/8”; the affected areas are to be replaced.

Cracks exceed tolerances for compound cracks.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 64 - Never received exterior key pad or additional remote that came with the garage; Investigator’s Observation: Respondent stated he would provide.

Compliance Item: 66 - The stall shower glass door and wall need to be sealed as there is evidence of leaking. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 67 - Shower curb is not properly pitched to drain. Current water drains out to the floor and behind the tub Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 68 - The shower enclosure hardware will need to be serviced to work effectively. Glass door is out of square and rolls open Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 69 - Rear glass wall of shower not fully in metal track causing structural instability and water leakage Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 70 - The shower door seal is missing and should be serviced Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 72 - Poor workmanship in installing the shower glass, sliding glass barn door and hardware Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

Compliance Item: 73 - Electrical tape was used to hide scratches and holes drilled Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 74 - Hardware was scratched during installation Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 77 - The cabinet hardware needs maintenance service, such as that to latches or knobs, catches, hinges, or drawer glides Investigator’s Observation: Due to the settling issues. The door should be adjusted after the settling issues are resolved.

Respondent shall correct after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 78 - There is a separation between the sink countertop and the back-splash

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Due to the settling issues. Caulking should be redone.

Compliance Item: 79 - There is a separation between the tub and the floor grout Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 80 - The tub has not been sealed around the base Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 81 - Poor craftsmanship in the visible appearance of the glue used to hold tub in place on the floor. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 82 - Tub faucet is loose and is not secured well in place Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 83 - Poor workmanship with paint marks remaining on the flooring in numerous spots and clear paint drip lines in the baseboards and door frames Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 84 - Paint was also left on windows Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 85 - MAIN HALL BATHROOM Flooring gaps are visible under cabinets Investigator’s Observation: Gaps should be appropriately sealed.

Respondent shall correct in appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

Compliance Item: 86 - MAIN HALL BATHROOM Baseboards are not sealed around tub or shower causing water to enter the walls due to shower flooding the bathroom floor Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 87 - MAIN HALL BATHROOM The outlet next to the toilet should be upgraded to have ground-fault protection Investigator’s Observation: bathroom receptacles should be GFCI protected.

Compliance Item: 88 - MAIN HALL BATHROOM Shower doors do not seal properly causing water to spill onto floor Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 89 - MAIN HALL BATHROOM The glass doors are unlevel and do not stay closed against the wall Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 90 - MAIN HALL BATHROOM The glass doors are unlevel and do not stay closed against the wall Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 91 - Barn door leading to laundry room - Hardware was installed improperly causing door to fall off track - The barn door is the incorrect size at 32" instead of 36"; Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 92 - There are interior door stops that are missing and or defective causing damage to the wall. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

Compliance Item: 93 - Interior doors installed out of plum causing doors to not hang properly Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 94 - Master bedroom/bathroom barn door hardware incomplete Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 95 - The Master bedroom barn door hardware was installed unlevel and the end stop was not fastened properly to the rail causing a safely concern Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 96 - Master bedroom/living room door with gas bubbles in paint

Compliance Item: 97 - Several doors were ordered incorrectly and do not fit doorway- All Barn Doors Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 99 - House Foundation Issues. Investigator’s Observation: Respondent shall determine the cause and correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item: 5 - EXTERIOR HOUSE: Siding and trim not straight. In addition where the rear eave vent is located the siding is also wavy there in multiple areas. Investigator’s Observation: Respondent shall Correct in an appropriate manner. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 15 - All window frames on the house protrude out past the surrounding window trim causing a visible gap. Investigator’s Observation: This is the design of the window. No workmanship issue present. Governing Rule:

Compliance Item: 17 - The gutters need to be serviced, such as resecuring them, sealing seams, etc., to promote positive drainage off Investigator’s Observation: Unable to inspect. No access to roof. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Compliance Item: 18 - Front downspout gutter leaking onto the wood deck Investigator’s Observation: Unable to inspect. No access to roof to run water. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Compliance Item: 19 - Front west drain pipe drains right onto the driveway causing hazardous conditions with rain and ice buildup on the driveway Investigator’s Observation: The driveway is sloped appropriately to allow for downspout discharge. Location on downspout is acceptable. No workmanship issues noted. Governing Rule:

Compliance Item: 20 - ROOF: There are exposed nails below the upper layer roofing material which exposes it to a potential leak. I recommend that you seal the nails with clear roofing silicone. Investigator’s Observation: Unable to inspect. No access to roof.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Compliance Item: 21 - VENT PIPE: The heat vent roof jack needs to be sealed with clear roofing silicone to prevent any water penetration into the attic space. Investigator’s Observation: Unable to inspect. No access to roof. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Compliance Item: 22 - CHIMNEY FLASHINGS: The flashings of the chimney need to be resealed with roofing silicone. Investigator’s Observation: Unable to inspect. No access to roof. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Compliance Item: 25 - The visible crawl space PEX water lines are not adequately braced nor properly secured to the floor joists to ensure gravity fed drainage for winterization purposes. There's PEX water line lying on the ground in the crawl space that should be strapped to the floor joist. Investigator’s Observation: At the time of the inspection all water lines were off the ground. The installation was inspected and passed as part of the permitting/inspection process through the local building department. Governing Rule:

Compliance Item: 27 - There is a drainpipe leak at the sewer line, which should be repaired. I recommend that you have a plumber evaluate for needed

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 repairs to the pipe and for any other moisture related damage. Location: Master bath tub drain. Investigator’s Observation: Corrected prior to inspection. Governing Rule:

Compliance Item: 29 - There is missing blown-in insulation in attic space which is exposing interior dry wall. Investigator’s Observation: Unable to inspect. No access. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Compliance Item: 30 - Insulation not at appropriate depth in all areas of attic space to meet R30 standards per contract. Investigator’s Observation: Unable to inspect. No access. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Compliance Item: 31 - Power to the smoke detectors has been disconnected at the main panel. Investigator’s Observation: Smoke detectors are functioning as intended. Governing Rule:

Compliance Item: 32 - The smoke detectors need to be serviced to ensure proper operation. Investigator’s Observation: Typical service is to replace batteries. This is considered owner maintenance. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 43 - Light switches were not installed appropriately to allow room for trim. Instead of relocating switches, the door trim was cut, the switch boxes were extended forward from the wall, and they were encircled with additional trim to “fix” the problem Investigator’s Observation: This is considered an acceptable installation. There are a few areas of the home where this installation would be the only option with the wider trim. This is not considered a workmanship issue. Governing Rule:

Compliance Item: 65 - Cabinet was damaged upon install Investigator’s Observation: Damage to manufactured items such as cabinets need to be brought to the builder’s attention within 10 days of occupancy. Reviewing the punch list items provided by the complainant it appears this item was not addressed within that time frame. Governing Rule:

Compliance Item: 71 - The shower enclosure, as preventative maintenance, needs to be cleaned and caulked to forestall moisture damage Investigator’s Observation: preventative maintenance is considered owner's responsibility. Governing Rule:

Compliance Item: 75 - Wand Hardware is installed incorrectly Investigator’s Observation: Unable to determine without manufactures installation guidelines. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 76 - Glass door Handle Hardware is loose Investigator’s Observation: This is considered owner maintenance. Governing Rule:

Compliance Item: 100 - Uneven Floors throughout home. Investigator’s Observation: Addressed in previous complaint items. Governing Rule:

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Chris Allison Chris Allison, Investigator #193 Desk: (928) 637-0481 Cell: (928) 210-1587 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

CC: Choose an item. Choose an item. Choose an item. Choose an item.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Jobsite Inspection Notes

Case No.: 2023-04705 Investigator: Chris Allison Inspection Date: May 17, 2023 Inspection Time: 12:00 PM

Complainant: Kristen L Duncan Respondent: 1st Priority Builders Not Present: LLC Not Present:

Jobsite General Notes:

On 4/22/2023, The Complainant filed a complaint against the Respondent for alleged workmanship violations arising from work performed at the Complainant’s residence located at 160 W Pine Haven Circle, Show Low, Arizona. The Complainant has indicated on the complaint that the work was started on 5/24/2021, and completed on 4/27/2022.

I arrived at the complainant’s residence at the scheduled time. We proceeded to inspect the items on the complaint list and I found the following:

Complaint Item: 1 - EXTERIOR HOUSE: There are holes/nail heads/cracks/gaps in siding and trim work for entire house left exposed and unfinished. Investigator’s Observation: Hole, nail holes and gaps need to be corrected in an appropriate manner and in accordance with Manufactures specifications. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 2 - EXTERIOR HOUSE: Caulk around all house trim and siding has not been completed. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 3 - EXTERIOR HOUSE: There are broken pieces and missing paint from trim and siding left unfinished. Investigator’s Observation: Correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 4 - EXTERIOR HOUSE: Siding at the front and back deck hangs over the edge instead of being flush. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 5 - EXTERIOR HOUSE: Siding and trim not straight. In addition where the rear eave vent is located the siding is also wavy there in multiple areas. Investigator’s Observation: Respondent shall Correct in an appropriate manner. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 7 - EXTERIOR HOUSE: Ceiling paneling is sagging on front and back decks. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 8 - EXTERIOR HOUSE: Under eaves there is blue paint on the white paint – all around house. Investigator’s Observation: Respondent shall Correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 9 - All three doors to the exterior framing is out of square and or not aligned correctly. The doors do not seal well allowing cold air and the elements into the house: Ice, snow, rain and yard debris have entered the home through the gaps in the seals. Daylight is also visible from the inside of the home. Investigator’s Observation: Adjustment of doors and windows is usually the contractor's responsibility within the first year of occupancy. However, due to the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

Respondent shall correct in an appropriate manner after settling/movement issues are rectified. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 10 - Inappropriate door frame and assembly used for both master and dining room outswing french doors. The exterior French doors were designed as Outswing doors and are outlined as such on the architecture plans. Both sets of french doors installed are inswing doors with the corresponding inswing hardware. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 11 - The Threshold of both french doors are installed incorrectly. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 12 - Damaged flooring in front of the Dining room and Master bedroom French doors. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 13 - The front door deadbolt striker plate needs adjustment to close properly and secure the home. Investigator’s Observation: Adjustment of doors and windows is usually 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

the contractor's responsibility within the first year of occupancy. However, due to the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

Complaint Item: 14 - Both sets of french doors do not close or lock properly presenting a safety concern in securing the home. Investigator’s Observation: Adjustment of doors and windows is usually the contractor's responsibility within the first year of occupancy. However, due to the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

Complaint Item: 15 - All window frames on the house protrude out past the surrounding window trim causing a visible gap. Investigator’s Observation: This is the design of the window. No workmanship issue present. Governing Rule:

Complaint Item: 16 - The space between the window frame and trim was left unsealed and exposed on all windows. Investigator’s Observation: Respondent shall correct in an appropriate

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 17 - The gutters need to be serviced, such as resecuring them, sealing seams, etc., to promote positive drainage off Investigator’s Observation: Unable to inspect. No access to roof. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Complaint Item: 18 - Front downspout gutter leaking onto the wood deck Investigator’s Observation: Unable to inspect. No access to roof to run water. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Complaint Item: 19 - Front west drain pipe drains right onto the driveway causing hazardous conditions with rain and ice buildup on the driveway Investigator’s Observation: The driveway is sloped appropriately to allow for downspout discharge. Location on downspout is acceptable. No workmanship issues noted. Governing Rule:

Complaint Item: 20 - ROOF: There are exposed nails below the upper layer roofing material which exposes it to a potential leak. I recommend that you seal the nails with clear roofing silicone. Investigator’s Observation: Unable to inspect. No access to roof. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 21 - VENT PIPE: The heat vent roof jack needs to be sealed with clear roofing silicone to prevent any water penetration into the attic space. Investigator’s Observation: Unable to inspect. No access to roof. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Complaint Item: 22 - CHIMNEY FLASHINGS: The flashings of the chimney need to be resealed with roofing silicone. Investigator’s Observation: Unable to inspect. No access to roof. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Complaint Item: 23 - Intermediate Floor Framing • Rim / floor joist under master bath is damaged and not touch the sill plate Investigator’s Observation: This does not appear to be a structural issue. However gaps should be sealed to prevent the intrusion of water and insects.

Complaint Item: 24 - Hole in the floor decking should be sealed Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 25 - The visible crawl space PEX water lines are not adequately braced nor properly secured to the floor joists to ensure gravity fed drainage for 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

winterization purposes. There's PEX water line lying on the ground in the crawl space that should be strapped to the floor joist. Investigator’s Observation: At the time of the inspection all water lines were off the ground. The installation was inspected and passed as part of the permitting/inspection process through the local building department. Governing Rule:

Complaint Item: 26 - There are open electrical junction boxes within the crawlspace that should be sealed to contain any arching or sparking would be contained within the box. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 27 - There is a drainpipe leak at the sewer line, which should be repaired. I recommend that you have a plumber evaluate for needed repairs to the pipe and for any other moisture related damage. Location: Master bath tub drain. Investigator’s Observation: Corrected prior to inspection. Governing Rule:

Complaint Item: 28 - The sewer piping appears to run uphill or flat allowing water to remain in the pipe. It's recommended to slope at least 1/8 inch per 10 ten feet Investigator’s Observation: Due to the settling that is being addressed. Respondent shall check drain waste line for proper slope after releveling of home is completed. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 29 - There is missing blown-in insulation in attic space which is exposing interior dry wall. Investigator’s Observation: Unable to inspect. No access. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Complaint Item: 30 - Insulation not at appropriate depth in all areas of attic space to meet R30 standards per contract. Investigator’s Observation: Unable to inspect. No access. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Complaint Item: 31 - Power to the smoke detectors has been disconnected at the main panel. Investigator’s Observation: Smoke detectors are functioning as intended. Governing Rule:

Complaint Item: 32 - The smoke detectors need to be serviced to ensure proper operation. Investigator’s Observation: Typical service is to replace batteries. This is considered owner maintenance. Governing Rule:

Complaint Item: 33 - The hearth has cracked and/or missing grout which you may wish to have re-sealed. Grout is loose and continually falling out. Further it appears to not have been sealed Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 34 - The fireplace grout is cracked along both sides going up to the ceiling and is missing pieces of grout throughout the sides and in-between bricks. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 35 - FIREPLACE Fan does not blow air effectively Investigator’s Observation: This is a potential manufactures defect/ warranty issue.

Complaint Item: 36 - There is a broken pane to a window, which should be repaired. Location: Guest bedroom. Investigator’s Observation: Respondent stated replacement has been ordered.

Complaint Item: 37 - There is a window lock that does not engage which you may wish to have repaired for the security of the home. Location: Front living room windows and guest bedroom

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Respondent stated 1 replacement has been ordered. Any adjustments should be done after the settling issues are resolved.

Complaint Item: 38 - Some window rollers need adjusting to open properly. Investigator’s Observation: Respondent shall correct in an appropriate manner after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 39 - Some windows are difficult to open and close which should be serviced to allow emergency egress Investigator’s Observation: Respondent shall correct in an appropriate manner after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 40 - A window frame is damaged, cracked and or bent so that the lock does not engage. Location: Front living room. Multiple windows in the house. Investigator’s Observation: Respondent shall correct in an appropriate manner after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 41 - Window screen coverings have holes. Location: Front living room windows along porch Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 42 - A recessed light is not well secured and falling out of the ceiling and multiple lights in living room area have exposed gaps in the drywall Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 43 - Light switches were not installed appropriately to allow room for trim. Instead of relocating switches, the door trim was cut, the switch boxes were extended forward from the wall, and they were encircled with additional trim to “fix” the problem Investigator’s Observation: This is considered an acceptable installation. There are a few areas of the home where this installation would be the only option with the wider trim. This is not considered a workmanship issue. Governing Rule:

Complaint Item: 44 - Box above range hood needs adjustment or rebuilt to match the esthetic of the kitchen cabinets Investigator’s Observation: The box is not finished appropriately, And does not match the design of the cabinets.

Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 45 - Incorrect cabinet sizes and arrangements were installed against the predetermined kitchen layout design Investigator’s Observation: There was a change order addressing the cabinet layout supplied by the Complainant.

Respondent shall correct in an appropriate manner. Governing Rule: Departure from or disregard of: (a) Plans or specifications in any material respect that is prejudicial to another without consent of the owner or the owner's duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code.

Complaint Item: 46 - Floor trim in front of master french door pops and sinks down Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 47 - The laminate floor has gaps that should be sealed to protect the underlying floor structure Investigator’s Observation: Seams should be tight.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 48 - There are some deviations from plumb or level in the intermediate floor framing Investigator’s Observation: It appears the floor is level to within flooring manufactures specifications for flatness with the exception of an area near the hallway.

Complaint Item: 49 - There are some soft spots in the flooring which could indicate that the sub-floor is damaged Investigator’s Observation: The floor is a floating floor. Small deviations from flat can usually be felt because the flooring is designed to have some flex. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 50 - The laminate floor is slightly cupped, or moisture damaged in some areas. Investigator’s Observation: Seams should be tight.

Complaint Item: 51 - The walls and ceiling have minor settlement cracks and nail pops. Investigator’s Observation: Due to settlement issues. Respondent should correct after settlement issues are resolved.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 52 - The painted interior wall surface needs some touch up painting. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 53 - Noticeable sloppy drywall installation, taping and mudding throughout home. Drywall seams are becoming more visible with the tape lines showing. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 54 - There are rough and splotchy patches on the walls in numerous rooms where the drywall mud was not applied or sanded down properly and then painted over. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 55 - The drywall seam running across the ceiling in the main living area is cracking and has a noticeable not in alinement appearance. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 56 - Paint was sprayed unevenly throughout the home leaving areas thin areas Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 57 - A few of the closet doors are not installed in Master bathroom Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 58 - The closet slider doors glides are missing and or broken causing the doors to swing out Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 59 - Fire door /laundry room to garage– seams are separating in door Investigator’s Observation: This would be a manufactures defect/warranty issue.

Complaint Item: 60 - Garage/laundry door trim edges are unpainted on garage side Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 61 - tank less water heater condensation line is leaking from the connection Investigator’s Observation: It appears the condensate connection is cross threaded. The condensate line does not discharge to an appropriate location.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 63 - Concreate slap is cracked the entire length of the slab from corner to corner. The crack starts in the location the water is leaking out of the water heater Investigator’s Observation: Workmanship standards state:

PD Cracking of garage slabs, carports, exterior slabs, patios, driveways and sidewalks.

AT Cracks in excess of 3/32” width or 1/8” vertical displacement or compound cracks in excess of 1/16” in width are not acceptable. Cracks of 3/16” are acceptable for sidewalks.

Cracks exceed tolerances for compound cracks.

Complaint Item: 64 - Never received exterior key pad or additional remote that came with the garage; Investigator’s Observation: Respondent stated he would provide.

Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 65 - Cabinet was damaged upon install Investigator’s Observation: Damage to manufactured items such as cabinets need to be brought to the builder’s attention within 10 days of occupancy. Reviewing the punch list items provided by the complainant it appears this item was not addressed within that time frame. Governing Rule:

Complaint Item: 66 - The stall shower glass door and wall need to be sealed as there is evidence of leaking. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 67 - Shower curb is not properly pitched to drain. Current water drains out to the floor and behind the tub Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 68 - The shower enclosure hardware will need to be serviced to work effectively. Glass door is out of square and rolls open Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 69 - Rear glass wall of shower not fully in metal track causing structural instability and water leakage Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 70 - The shower door seal is missing and should be serviced Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 71 - The shower enclosure, as preventative maintenance, needs to be cleaned and caulked to forestall moisture damage Investigator’s Observation: preventative maintenance is considered owner's responsibility. Governing Rule:

Complaint Item: 72 - Poor workmanship in installing the shower glass, sliding glass barn door and hardware Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 73 - Electrical tape was used to hide scratches and holes drilled Investigator’s Observation: Respondent shall correct in an appropriate manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 74 - Hardware was scratched during installation Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 75 - Wand Hardware is installed incorrectly Investigator’s Observation: Unable to determine without manufactures installation guidelines. Governing Rule:

Complaint Item: 76 - Glass door Handle Hardware is loose Investigator’s Observation: This is considered owner maintenance. Governing Rule:

Complaint Item: 77 - The cabinet hardware needs maintenance service, such as that to latches or knobs, catches, hinges, or drawer glides Investigator’s Observation: Due to the settling issues. The door should be adjusted after the settling issues are resolved.

Complaint Item: 78 - There is a separation between the sink countertop and the back-splash

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Due to the settling issues. Caulking should be redone.

Complaint Item: 79 - There is a separation between the tub and the floor grout Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 80 - The tub has not been sealed around the base Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 81 - Poor craftsmanship in the visible appearance of the glue used to hold tub in place on the floor. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 82 - Tub faucet is loose and is not secured well in place Investigator’s Observation: Respondent shall correct in an appropriate manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 83 - Poor workmanship with paint marks remaining on the flooring in numerous spots and clear paint drip lines in the baseboards and door frames Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 84 - Paint was also left on windows Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 85 - MAIN HALL BATHROOM Flooring gaps are visible under cabinets Investigator’s Observation: Gaps should be appropriately sealed.

Respondent shall correct in appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 86 - MAIN HALL BATHROOM Baseboards are not sealed around tub or shower causing water to enter the walls due to shower flooding the bathroom floor Investigator’s Observation: Respondent shall correct in an appropriate 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 87 - MAIN HALL BATHROOM The outlet next to the toilet should be upgraded to have ground-fault protection Investigator’s Observation: bathroom receptacles should be GFCI protected.

Complaint Item: 88 - MAIN HALL BATHROOM Shower doors do not seal properly causing water to spill onto floor Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 89 - MAIN HALL BATHROOM The glass doors are unlevel and do not stay closed against the wall Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 90 - MAIN HALL BATHROOM The glass doors are unlevel and do not stay closed against the wall 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 91 - Barn door leading to laundry room - Hardware was installed improperly causing door to fall off track - The barn door is the incorrect size at 32" instead of 36"; Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 92 - There are interior door stops that are missing and or defective causing damage to the wall. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 93 - Interior doors installed out of plum causing doors to not hang properly Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 94 - Master bedroom/bathroom barn door hardware incomplete 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 95 - The Master bedroom barn door hardware was installed unlevel and the end stop was not fastened properly to the rail causing a safely concern Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 96 - Master bedroom/living room door with gas bubbles in paint Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 97 - Several doors were ordered incorrectly and do not fit doorway- All Barn Doors Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 98 - Wrong faucets installed in both bathrooms, 3 in total

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

- Builder dropped off correct color faucets but never returned for installation Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule:

Complaint Item: 99 - House Foundation Issues. Investigator’s Observation: Respondent shall determine the cause and correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 100 - Uneven Floors throughout home. Investigator’s Observation: Addressed in previous complaint items. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complainant: Kristen L Duncan 160 w. Pine Haven Circle Show Low, AZ 85901

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: 1st Priority Builders LLC DBA: 614 N Wilderness Trail Payson, AZ 85541

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 August 18, 2023

License No. ROC 302286

Re:Complaint No. 2023-04705

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

REVISED DUE DATE: SEPTEMBER 4, 2023

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F). 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 6 - EXTERIOR HOUSE: Ceiling panel far left side facing is broken on the front deck. Investigator’s Observation: Respondent shall correct in an appropriate manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent shall correct in an appropriate manner after settling/movement issues are rectified. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 10 - Inappropriate door frame and assembly used for both master and dining room outswing French doors. The exterior French doors were designed as Outswing doors and are outlined as such on the architecture plans. Both sets of French doors installed are inswing doors with the corresponding inswing hardware. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 11 - The Threshold of both French doors are installed incorrectly. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 14 - Both sets of French doors do not close or lock properly presenting a safety concern in securing the home. Investigator’s Observation: Adjustment of doors and windows is usually the contractor's responsibility within the first year of occupancy. However, due to the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 16 - The space between the window frame and trim was left unsealed and exposed on all windows. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Respondent shall correct in an appropriate manner Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 26 - There are open electrical junction boxes within the crawlspace that should be sealed to contain any arching or sparking would be contained within the box. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 29 - There is missing blown-in insulation in attic space which is exposing interior dry wall. Investigator’s Observation: There are several areas were the attic insulation does not extend to cover the interior of the home.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 35 - FIREPLACE Fan does not blow air effectively Investigator’s Observation: This is a potential manufactures defect/ warranty issue.

Compliance Item: 36 - There is a broken pane to a window, which should be repaired. Location: Guest bedroom. Investigator’s Observation: Respondent stated replacement has been ordered.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 38 - Some window rollers need adjusting to open properly. Investigator’s Observation: Respondent shall correct in an appropriate manner after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 41 - Window screen coverings have holes. Location: Front living room windows along porch Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Respondent shall correct in an appropriate manner. Governing Rule: Departure from or disregard of: (a) Plans or specifications in any material respect that is prejudicial to another

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 without consent of the owner or the owner's duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code.

Compliance Item: 46 - Floor trim in front of master French door pops and sinks down Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 47 - The laminate floor has gaps that should be sealed to protect the underlying floor structure Investigator’s Observation: Seams should be tight.

Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 50 - The laminate floor is slightly cupped, or moisture damaged in some areas. Investigator’s Observation: Seams should be tight.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 52 - The painted interior wall surface needs some touch up painting. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 59 - Fire door /laundry room to garage– seams are separating in door Investigator’s Observation: This would be a manufactures defect/warranty issue.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 62 - Walls and ceiling needs touch up painting in garage Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

PD Cracking of garage slabs, carports, exterior slabs, patios, driveways and sidewalks.

AT Cracks in excess of 3/32” width or 1/8” vertical displacement or compound cracks in excess of 1/16” in width are not acceptable. Cracks of 3/16” are acceptable for sidewalks.

Cracks exceed tolerances for compound cracks.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 64 - Never received exterior key pad or additional remote that came with the garage; Investigator’s Observation: Respondent stated he would provide.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item: 73 - Electrical tape was used to hide scratches and holes drilled

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 78 - There is a separation between the sink countertop and the back-splash Investigator’s Observation: Due to the settling issues. Caulking should be redone.

Respondent shall correct after settling issues are resolved. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 85 - MAIN HALL BATHROOM Flooring gaps are visible under cabinets Investigator’s Observation: Gaps should be appropriately sealed.

Compliance Item: 86 - MAIN HALL BATHROOM Baseboards are not sealed around tub or shower causing water to enter the walls due to shower

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 flooding the bathroom floor Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 87 - MAIN HALL BATHROOM The outlet next to the toilet should be upgraded to have ground-fault protection Investigator’s Observation: bathroom receptacles should be GFCI protected.

Compliance Item: 89 - MAIN HALL BATHROOM The glass doors are unlevel and do not stay closed against the wall Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 93 - Interior doors installed out of plum causing doors to not hang properly

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

Compliance Item: 96 - Master bedroom/living room door with gas bubbles in paint Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 97 - Several doors were ordered incorrectly and do not fit doorway- All Barn Doors Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item: 15 - All window frames on the house protrude out past the surrounding window trim causing a visible gap. Investigator’s Observation: This is the design of the window. No workmanship issue present. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Compliance Item: 17 - The gutters need to be serviced, such as resecuring them, sealing seams, etc., to promote positive drainage off Investigator’s Observation: Unable to inspect. No access to roof. Complainant can request to have another inspection once access (ladder) is verified. Governing Rule:

Compliance Item: 21 - VENT PIPE: The heat vent roof jack needs to be sealed with clear roofing silicone to prevent any water penetration into the attic space. Investigator’s Observation: There was sealant at the time of inspection. No violation noted Governing Rule:

Compliance Item: 22 - CHIMNEY FLASHINGS: The flashings of the chimney need to be resealed with roofing silicone.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Investigator’s Observation: There was sealant at the time of inspection. No violation noted Governing Rule:

Compliance Item: 27 - There is a drainpipe leak at the sewer line, which should be repaired. I recommend that you have a plumber evaluate for needed repairs to the pipe and for any other moisture related damage. Location: Master bath tub drain. Investigator’s Observation: Corrected prior to inspection. Governing Rule:

Compliance Item: 30 - Insulation not at appropriate depth in all areas of attic space to meet R30 standards per contract. Investigator’s Observation: The insulation appears to be the appropriate depth. Furthermore, This is a minimum code requirement that was inspected by the local building department. Governing Rule:

Compliance Item: 31 - Power to the smoke detectors has been disconnected at the main panel. Investigator’s Observation: Smoke detectors are functioning as

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 intended. Governing Rule:

Compliance Item: 43 - Light switches were not installed appropriately to allow room for trim. Instead of relocating switches, the door trim was cut, the switch boxes were extended forward from the wall, and they were encircled with additional trim to “fix” the problem Investigator’s Observation: This is considered an acceptable installation. There are a few areas of the home where this installation would be the only option with the wider trim. This is not considered a workmanship issue. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 owner's responsibility. Governing Rule:

Compliance Item: 75 - Wand Hardware is installed incorrectly Investigator’s Observation: Unable to determine without manufactures installation guidelines. Governing Rule:

Compliance Item: 76 - Glass door Handle Hardware is loose Investigator’s Observation: This is considered owner maintenance. Governing Rule:

Compliance Item: 100 - Uneven Floors throughout home. Investigator’s Observation: Addressed in previous complaint items. Governing Rule:

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Chris Allison Chris Allison, Investigator #193 Desk: (928) 637-0481 Cell: (928) 210-1587 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Note: I will not respond to/accept any text messages. Any/all documents, photos, Etc. Will need to be emailed. Please reference complaint number in email.

CC: Choose an item. Choose an item. Choose an item. Choose an item.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Jobsite Inspection Notes

Case No.: 2023-04705 Investigator: Chris Allison Inspection Date: May 17, 2023 Inspection Time: 12:00 PM

Complainant: Kristen L Duncan Respondent: 1st Priority Builders Not Present: LLC Not Present:

Jobsite General Notes:

Revised for items 20,21,29,30

Respondent was not present for inspection

Complaint Item: 2 - EXTERIOR HOUSE: Caulk around all house trim and siding has not been completed. Investigator’s Observation: Correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 6 - EXTERIOR HOUSE: Ceiling panel far left side facing is broken on the front deck. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 10 - Inappropriate door frame and assembly used for both master and dining room outswing French doors. The exterior French doors were designed as Outswing doors and are outlined as such on the architecture plans. Both sets of French doors installed are inswing doors with the corresponding inswing hardware. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 11 - The Threshold of both French doors are installed incorrectly. Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 13 - The front door deadbolt striker plate needs adjustment to close properly and secure the home. Investigator’s Observation: Adjustment of doors and windows is usually the contractor's responsibility within the first year of occupancy. However, due to

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

Complaint Item: 14 - Both sets of French doors do not close or lock properly presenting a safety concern in securing the home. Investigator’s Observation: Adjustment of doors and windows is usually the contractor's responsibility within the first year of occupancy. However, due to the settling/movement issues still present It is reasonable to adjust doors and windows once settling is resolved.

Complaint Item: 16 - The space between the window frame and trim was left unsealed and exposed on all windows. Investigator’s Observation: Respondent shall correct in an appropriate manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 20 - ROOF: There are exposed nails below the upper layer roofing material which exposes it to a potential leak. I recommend that you seal the nails with clear roofing silicone. Investigator’s Observation: At the time of inspection there were exposed nails (Shiners) that have very little or no sealant these were on the front of the home.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 21 - VENT PIPE: The heat vent roof jack needs to be sealed with clear roofing silicone to prevent any water penetration into the attic space. Investigator’s Observation: There was sealant at the time of inspection. No violation noted Governing Rule:

Complaint Item: 22 - CHIMNEY FLASHINGS: The flashings of the chimney need to be resealed with roofing silicone. Investigator’s Observation: There was sealant at the time of inspection. No violation noted Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 25 - The visible crawl space PEX water lines are not adequately braced nor properly secured to the floor joists to ensure gravity fed drainage for winterization purposes. There's PEX water line lying on the ground in the crawl space that should be strapped to the floor joist. Investigator’s Observation: At the time of the inspection all water lines were off the ground. The installation was inspected and passed as part of the permitting/inspection process through the local building department. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Respondent shall check drain waste line for proper slope after releveling of home is completed. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 29 - There is missing blown-in insulation in attic space which is exposing interior dry wall. Investigator’s Observation: There are several areas were the attic insulation does not extend to cover the interior of the home.

Complaint Item: 30 - Insulation not at appropriate depth in all areas of attic space to meet R30 standards per contract. Investigator’s Observation: The insulation appears to be the appropriate depth. Furthermore, This is a minimum code requirement that was inspected by the local building department. Governing Rule:

Complaint Item: 31 - Power to the smoke detectors has been disconnected at the main panel. Investigator’s Observation: Smoke detectors are functioning as intended. Governing Rule:

Complaint Item: 32 - The smoke detectors need to be serviced to ensure proper operation. Investigator’s Observation: Typical service is to replace batteries. This is

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

considered owner maintenance. Governing Rule:

Complaint Item: 35 - FIREPLACE Fan does not blow air effectively Investigator’s Observation: This is a potential manufactures defect/ warranty issue.

Complaint Item: 36 - There is a broken pane to a window, which should be repaired. Location: Guest bedroom.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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Investigator’s Observation: Respondent stated replacement has been ordered.

Complaint Item: 37 - There is a window lock that does not engage which you may wish to have repaired for the security of the home. Location: Front living room windows and guest bedroom Investigator’s Observation: Respondent stated 1 replacement has been ordered. Any adjustments should be done after the settling issues are resolved.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: This is considered an acceptable installation. There are a few areas of the home where this installation would be the only option with the wider trim. This is not considered a workmanship issue. Governing Rule:

Complaint Item: 46 - Floor trim in front of master French door pops and sinks down Investigator’s Observation: Respondent shall correct in an appropriate manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 47 - The laminate floor has gaps that should be sealed to protect the underlying floor structure Investigator’s Observation: Seams should be tight.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 50 - The laminate floor is slightly cupped, or moisture damaged in some areas. Investigator’s Observation: Seams should be tight.

Complaint Item: 53 - Noticeable sloppy drywall installation, taping and mudding throughout home. Drywall seams are becoming more visible with the tape lines showing. Investigator’s Observation: Respondent shall correct in an appropriate manner. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 57 - A few of the closet doors are not installed in Master bathroom Investigator’s Observation: Respondent shall correct in an appropriate

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 59 - Fire door /laundry room to garage– seams are separating in door Investigator’s Observation: This would be a manufactures defect/warranty issue.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 62 - Walls and ceiling needs touch up painting in garage Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

PD Cracking of garage slabs, carports, exterior slabs, patios, driveways and sidewalks.

AT Cracks in excess of 3/32” width or 1/8” vertical displacement or compound cracks in excess of 1/16” in width are not acceptable. Cracks of 3/16” are acceptable for sidewalks.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Cracks exceed tolerances for compound cracks.

Complaint Item: 64 - Never received exterior key pad or additional remote that came with the garage; Investigator’s Observation: Respondent stated he would provide.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 73 - Electrical tape was used to hide scratches and holes drilled Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 75 - Wand Hardware is installed incorrectly Investigator’s Observation: Unable to determine without manufactures installation guidelines. Governing Rule:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 76 - Glass door Handle Hardware is loose Investigator’s Observation: This is considered owner maintenance. Governing Rule:

Complaint Item: 78 - There is a separation between the sink countertop and the back-splash Investigator’s Observation: Due to the settling issues. Caulking should be redone.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 82 - Tub faucet is loose and is not secured well in place Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complaint Item: 85 - MAIN HALL BATHROOM Flooring gaps are visible under cabinets Investigator’s Observation: Gaps should be appropriately sealed.

Complaint Item: 86 - MAIN HALL BATHROOM Baseboards are not sealed around tub or shower causing water to enter the walls due to shower flooding the bathroom floor Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 87 - MAIN HALL BATHROOM The outlet next to the toilet should be upgraded to have ground-fault protection Investigator’s Observation: bathroom receptacles should be GFCI protected.

Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 90 - MAIN HALL BATHROOM The glass doors are unlevel and do not stay closed against the wall Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 94 - Master bedroom/bathroom barn door hardware incomplete Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

manner. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 98 - Wrong faucets installed in both bathrooms, 3 in total - Builder dropped off correct color faucets but never returned for installation Investigator’s Observation: Respondent shall correct in an appropriate manner. Governing Rule: