2023A-02825-CHC-ROC Notice of Hearing and Packet MAILED

2023A-02825-CHC-ROC · Registrar of Contractors · 2023-08-22

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Keith Kanipe , Case No. 2023-02825 COMPLAINANT, Docket No. 2023A-02825-CHC-ROC v. NOTICE OF HEARING ON Pleasure Spas Inc CONTESTED CASE DBA: Pleasure Pools License No. ROC 166025, RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

October 2, 2023 9:00 AM Sondra Vanella Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will

be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative

law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction

contractors is a proper state function, and has vested authority in the Registrar of Contractors

to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq.

All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised

Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on July 24, 2023.

SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s):

Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is cause for the suspension or revocation of a license, Respondent is a party to this case and will be a party to the hearing. Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing. Respondent and Complainant, as the parties to the hearing, will present evidence and argument to the administrative law judge. The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney.

A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of

any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and

processes governing the administrative hearing. Copies of the statutes, rules, and articles

regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date. HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their case. If a party wants to obtain testimony from a witness or documents not in the party’s possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04. DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/content/prehearing-disclosure- statement.

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The

written agreement must be filed with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The

assigned Administrative Law Judge may be found on the Office of Administrative Hearings’

web portal at www.azoah.com

If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced or delayed, and the position of all other parties regarding the advancement or delay. A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION

In any case which is resolved or settled by the parties, or which is withdrawn by the

Complainant without objection from Respondent after the Notice of Hearing is issued, the

parties must notify the Office of Administrative Hearings of the resolution or settlement. Any

such cases will be listed on the Registrar’s website and its records under the category: “Closed

Complaints – Resolved/Settled/Withdrawn.”

Dated August 23, 2023.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail August 23, 2023 to: Respondent(s) Pleasure Spas Inc DBA: Pleasure Pools 2004 E Irvington Rd #186 Tucson, AZ 85714 Complainant(s) Keith Kanipe 11270 E Vail Vista Ct Tucson, AZ 85747

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2023-02825 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martín Quezada, Director

Complainant: Keith Kanipe 11270 E Vail Vista Ct Tucson, AZ 85747

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Pleasure Spas Inc DBA: Pleasure Pools 2004 E Irvington Rd #186 Tucson, AZ 85714

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

March 9, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-02825

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for March 21, 2023 at 1:00 PM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Arlo Houston Arlo Houston, Investigator #185 (520) 628-6895 [email redacted] 1700 W Washington St., Ste 105 Phoenix, Arizona 85007

CC:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Jobsite Inspection Notes

Case No.: 2023-02825 Investigator: Arlo Houston Inspection Date: March 21, 2023 Inspection Time: 1:00 PM

Complainant: Keith Kanipe Respondent: Pleasure Spas Inc Not Present: Not Present:

Jobsite General Notes: Arrived at Complainant’s jobsite location at 1:00 PM. Jobsite start delayed due to late arrival of Respondent for related complaint 2023-02828: Saul Rodriguez. Pictures taken with Registrar of Contractors agency issued camera - Canon PowerShot ELPH180. Audio recorded with Registrar of Contractors agency issued digital audio recorder - Olympus Digital Voice Recorder DS-30. Complainant, Keith Kanipe, present. Respondent, Owen Brown, present.

Complaint Item: 1 - "Pool Shell/Shock Crete is cracked in several areas ,Shell is compromised and severely leaking. ;" Investigator’s Observation: Verified. Upon inspection at this JSI I observed for: -unsuccessfully attempted crack repairs performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed have resulted in the pool structure along with the interior lining not forming a single waterproof unit. Reference JSI pic(s): 3-9 , 14 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 2 - "Pebble Tek is Cracked in several areas and leaks water from shell."

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov RCC100 08/19

Investigator’s Observation: Verified. Upon inspection at this JSI I observed for: -cracking in pebble tec Reference JSI pic(s): 10-14 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 3 - "Pebble tek poorly installed and has multiple missing areas exposing the shock Crete, There are bubbles and high spots." Investigator’s Observation: Verified. Upon inspection at this JSI I observed for: -area of chipped out pebble tec Reference JSI pic(s): 10-14 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Complaint Item: 4 - "Patches that were original attempted are not compete are very discolored and very noticeable." Investigator’s Observation: Verified. Upon inspection at this JSI I observed for: -the pebble tec patches/repairs added to the unsuccessfully attempted crack repairs performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed do not closely match the surrounding pebble tec and are poorly finished. Reference JSI pic(s): 3-9 , 14 Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov RCC100 08/19

Complaint #2023-02825 P 1 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 2 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 3 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

Areas of unsuccessfully attempted crack repairs performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed have resulted in the pool structure along with the interior lining not forming a single waterproof unit. Complaint #2023-02825 P 4 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

Areas of unsuccessfully attempted crack repairs performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed have resulted in the pool structure along with the interior lining not forming a single waterproof unit. Complaint #2023-02825 P 5 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

Area of unsuccessfully attempted crack repair performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed have resulted in the pool structure along with the interior lining not forming a single waterproof unit. Complaint #2023-02825 P 6 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

Area of unsuccessfully attempted crack repair performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed have resulted in the pool structure along with the interior lining not forming a single waterproof unit. Complaint #2023-02825 P 7 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

Area of unsuccessfully attempted crack repair performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed have resulted in the pool structure along with the interior lining not forming a single waterproof unit Complaint #2023-02825 P 8 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

Area of the pebble tec patches/repairs added to the unsuccessfully attempted crack repairs performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed do not closely match the surrounding pebble tec and are poorly finished. Complaint #2023-02825 P 9 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

View of back side of pool shell Complaint #2023-02825 P 10 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

View of cracking in pebble tec: pebble tec by others Complaint #2023-02825 P 11 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

View of cracking in pebble tec: pebble tec by others Complaint #2023-02825 P 12 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

View of cracking in pebble tec: pebble tec by others Complaint #2023-02825 P 13 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

View of cracking in pebble tec: pebble tec by others Complaint #2023-02825 P 14 JSI Date: 3/21/2023 at 1:00 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747

View of area of unsuccessfully attempted crack repair performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed have resulted in the pool structure along with the interior lining not forming a single waterproof unit; view of chipped out pebble tec: pebble tec by others (circled in yellow) Katie Hobbs, Governor Martín Quezada, Director

Complainant: Keith Kanipe 11270 E Vail Vista Ct Tucson, AZ 85747

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Pleasure Spas Inc DBA: Pleasure Pools 2004 E Irvington Rd #186 Tucson, AZ 85714

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

March 31, 2023

License No. ROC 166025

Re:Complaint No. 2023-02825

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on April 21, 2023.

RESTRICTIONS  You may not perform or hire other contractors to perform work that is outside the scope of your license.  If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Compliance Item: 1 - "Pool Shell/Shock Crete is cracked in several areas ,Shell is compromised and severely leaking. ;" Investigator’s Observation: Verified. Upon inspection at this JSI I observed for: -unsuccessfully attempted crack repairs performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed have resulted in the pool structure along with the interior lining not forming a single waterproof

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

unit. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 2 - "Pebble Tek is Cracked in several areas and leaks water from shell." Investigator’s Observation: Verified. Upon inspection at this JSI I observed for: -cracking in pebble tec Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 3 - "Pebble tek poorly installed and has multiple missing areas exposing the shock Crete, There are bubbles and high spots." Investigator’s Observation: Verified. Upon inspection at this JSI I observed for: -area of chipped out pebble tec Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Compliance Item: 4 - "Patches that were original attempted are not compete are very discolored and very noticeable." Investigator’s Observation: Verified. Upon inspection at this JSI I observed for: -the pebble tec patches/repairs added to the unsuccessfully attempted crack repairs performed by Backyard Pool Plastering Service & Repair LLC when the pool was initially completed do not closely match the surrounding pebble tec

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

and are poorly finished. Governing Rule: Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

Arlo Houston Arlo Houston, Investigator #185 (520) 628-6895 [email redacted] 1700 W Washington St., Ste 105 Phoenix, Arizona 85007

CC:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complainant: Keith Kanipe 11270 E Vail Vista Ct Tucson, AZ 85747

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Pleasure Spas Inc DBA: Pleasure Pools 2004 E Irvington Rd #186 Tucson, AZ 85714

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Katie Hobbs, Governor Martín Quezada, Director May 19, 2023

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-02825

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for May 31, 2023 at 1:30 PM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely,

Arlo Houston Arlo Houston, Investigator #185 520 6286895 [email redacted] 1700 W Washington St., Ste 105 Phoenix, Arizona 85007

CC:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Complainant: Keith Kanipe 11270 E Vail Vista Ct Tucson, AZ 85747

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Respondent: Pleasure Spas Inc DBA: Pleasure Pools 2004 E Irvington Rd #186 Tucson, AZ 85714

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Case No.: 2023-02825 Investigator: Arlo Houston Inspection Date: May 31, 2023 Inspection Time: 1:30 PM

Compliance Jobsite General Notes: I arrived at the complainant’s residence at 1:30 pm. Present was the Complainant and the Respondent.

I advised the complainant that I was performing a Compliance Jobsite Inspection to verify the status of the items in question on the Written Directive.

Pictures taken with Registrar of Contractors agency issued camera - Canon PowerShot ELPH180. Audio recorded with Registrar of Contractors agency issued digital audio recorder - Olympus Digital Voice Recorder DS-30.

Compliance Findings: I proceeded to inspect the item(s) on the Written Directive and I found the following:

Compliance Item: 1 - "Pool Shell/Shock Crete is cracked in several areas ,Shell is compromised and severely leaking. ;" Investigator’s Observation: Work was performed for this item but an independent 3rd party engineering inspection has found that this work does not meet standards.

Compliance Item: 2 - "Pebble Tek is Cracked in several areas and leaks water from shell." Investigator’s Observation: Work not completed for this item.

Compliance Item: 3 - "Pebble tek poorly installed and has multiple missing areas exposing the shock Crete, There are bubbles and high spots." Investigator’s Observation: Work not completed for this item.

Compliance Item: 4 - "Patches that were original attempted are not compete are very discolored and very noticeable." Investigator’s Observation: Work not completed for this item.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Note:

Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

Arlo Houston Arlo Houston, Investigator #185 520 6286895 [email redacted] 1700 W Washington St., Ste 105 Phoenix, Arizona 85007

CC:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Complaint #2023-02825 P 1 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 2 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 3 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 4 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 5 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 6 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 7 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 8 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 Complaint #2023-02825 P 9 JSI Date: 5/31/2023 at 1:30 PM JSI address: 11270 E Vail Vista Ct, Tucson, AZ JSI PHOTOS 85747 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Keith Kanipe, Case No. 2023-02825 COMPLAINANT, v. Pleasure Spas Inc. CITATION DBA: Pleasure Pools License No. ROC 166025,

RESPONDENT.

The Registrar issues this Citation to Pleasure Spas Inc. DBA: Pleasure Pools (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by August 8, 2023, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On March 9, 2023, Keith Kanipe (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge :1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner. of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge :2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held.

If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2023-02825. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Fax: (602) 364-0416 Email: [email redacted] of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than August 8, 2023. This deadline is calculated under A.R.S. §§ 32-1155(A) and (B), which provides a deadline ten days after service of the Citation. Service of the Citation and Complaint is complete five days after the Registrar mails a copy of the Citation and Complaint to Respondent’s latest address of record in the Registrar’s office. Consequences for Failing to File a Written Answer: If Respondent fails to answer, Respondent’s failure may be deemed an admission of the act or acts charged in the written complaint. A.R.S. § 32-1155(C). The Registrar may then suspend or revoke Respondent’s license(s). THE ADMINISTRATIVE HEARING If Respondent files a timely written answer contesting any charges in the Complaint, then the Registrar will request the Office of Administrative Hearings set a date for an administrative hearing and will notify all the parties at least 30 days before that hearing. A.R.S. § 41-1092.05(D). INVESTIGATOR’S APPEARANCE AS A WITNESS The Registrar’s assigned investigator will appear as a witness at the hearing. If either party demands the attendance at the hearing of any other person, that party must obtain and serve a subpoena in compliance with the rules and processes established by the Office of Administrative Hearings. RESPONDENT’S RIGHT TO REQUEST AN INFORMAL SETTLEMENT CONFERENCE Under A.R.S. § 41-1092.06, if Respondent submits a request to the Registrar for an of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 informal settlement conference, the Registrar must hold a conference within 15 days after receiving the request. Respondent’s request for an informal settlement conference must be in writing and must be filed no later than 20 days before the administrative hearing. A.R.S. § 41- 1092.06(A). The Registrar will not close or settle any case without both parties’ appearance at the Settlement Conference. The parties participating in the settlement conference must have the authority to settle the case and must waive their right to object to the participation of the Registrar’s settlement conference representative in the final administrative decision. A.R.S. § 41-1092.06(B). Any statements, either written or oral, made by the parties at the conference, including a written document, created or expressed solely for the purpose of settlement negotiations, are inadmissible in the administrative hearing. A.R.S. § 41-1092.06(B). RESPONDENT’S PRIOR RECORD Under A.A.C. R4-9-117, in determining the appropriate discipline, the administrative law judge and the Registrar may consider not only facts in the current case, but also facts in prior cases and any documents regarding Respondent on file with the Registrar. Respondent’s prior disciplinary record and current license(s) status may be considered as a mitigating or aggravating factor in determining the appropriate discipline. EVIDENTIARY DISCLAIMER By issuing this Citation, the Registrar is directing Respondent to file a written answer to the Citation and Complaint, showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). This Citation does not constitute proof that any charge or allegation in Complainant’s written complaint is in fact true. This Citation does not constitute proof that Respondent violated any statutory provision or rule adopted by the Registrar. of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Dated July 24, 2023. By: /s/ Tedi Quezada Tedi Quezada Legal Assistant Legal Department Arizona Registrar of Contractors COPY of the foregoing mailed by Certified Mail, Return Receipt Requested, July 24, 2023 to:

Respondent Certified Mail No: [number redacted]

Pleasure Spas Inc. DBA: Pleasure Pools 2004 E Irvington Rd #186 Tucson, AZ 85714

Copy mailed by USPS First Class mail this same date to: Respondent Pleasure Spas Inc. DBA: Pleasure Pools 2004 E Irvington Rd #186 Tucson, AZ 85714

Complainant Keith Kanipe 11270 E Vail Vista Ct Tucson, AZ 85747 Copy sent electronically this same date to: Respondent at email address on record with the Registrar Complainant at email address on record with the Registrar Case No. 2023-02825

of 5

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Received 08/07/2023 ROC Legal

This pool was completed prior to my ownership of the business. My understanding is there was a leak right away and the old owner, Greg Miller, had Backyard Pools (Saul) come and repair it. It did not work and when we bought the company we were unaware of issues. Our construction supervisor at the time, Jon Campion, did get involved for a while with Greg and we paid for leak detection, and from what we understood the leak was fixed.

In October I was contacted by the Kamipe's and went to look at their pool. It was not in good condition. I called backyard pools and Saul told me there was no warranty on the pool because the pool was not engineered properly when he shot it. At that time (believing Saul told me the truth), I had my crew start removing the concrete deck around the pool as it was not what I considered a good job anymore.

I started to chip out the pebble when my current Rebar/shotcrete contractor and I were discussing this project. I was informed that the shotcrete contractor in Arizona takes responsibility if they shoot the shotcrete. If they suspected an issue they should not have applied their product. At this time I was informed of calling a "Courtesy Inspection" through AROC.

I again contacted Backyard Pools and when he refused to honor his warranty I informed him that I would be calling for a courtesy inspection. Our first inspection he did not show up and we rescheduled a follow up one. The 2nd one he was 45 minutes late and told the AROC representative that he was not responsible because he did not like the ground, rebar, etc.

My recollection is when Saul was unwilling to do anything as a result of the courtesy inspection, I recommended to the Kanipes' that they file a formal complaint against both Pleasure Pools and Backyard pools in order to protect themselves. Filing against us was recommended to ensure the concrete deck, that we had taken out before we understood this process, was covered under the process.

Throughout this process I have been in agreement with the Kanipe's that removing the pool in its entirety is the only way to fix this.

Once the formal visit was done, Saul had his crew come and fix the cracks. They did not fix them and I hired a structural engineer to come and look at the shell. His recommendation which was forwarded to you is to remove the shell. Received 08/07/2023 ROC Legal

As Pleasure Pools was the GC, I assume we have some culpability in this process and we are willing to make this right. I believe that the cause of the issues with this pool is because of inferior workmanship by Backyard Pools, and their unwillingness to fix it properly. This can also be put on the old owner as he was aware of this issue and as the Kanipes' can attest, he was not willing to make their leak a priority. I believe the fault lays on those two, and they should bear the full cost of replacing the pool and spa.

I personally as the new majority owner of Pleasure Pools drafted a letter in May that I will include as part of this submission. It outlines how we are prepared to help get this project redone. I believe it is more than fair to Backyard pools, and will allow this project to be re-done.

I do not believe that our license should be suspended. I believe that Backyard pools should have their license suspended due to the consistent, shoddy workmanship. Their unwillingness to take responsibility from day one of this pool's operation is why this pool has failed and they should be the ones accountable for that.

If I have to tear out and replace the whole pool at my personal expense I will do so. I do not feel this would be fair to me, but this whole situation has not been fair to the Kanipes' and they deserved to have a functioning pool, not to deal with contractors who would not perform a satisfactory job. The Kanipes' also deserved to have Backyard Pools actually fix the issue that Backyard Pools caused before it caused a catastrophic failure of their pool.

In my letter I agreed to replace the pool deck. I only removed it after I was told by Saul that the pool was not under warranty and I wanted to do the right thing. Saul has consistently lied throughout this process and I believe it is only fair to hold him accountable.

I am certainly willing to be held accountable in this process as determined by AROC. Received 08/07/2023 ROC Legal

July 13, 2023 Job Number: AZ-2290.001

Pleasure Pools 600 North Margo Drive Vail, Arizona 85641 Attention: Lorena Rodriguez

Regarding: Summary of Observations Kanipe Residence 11270 E Vail Vista Ct Tucson, Arizona 85747

Dear Ms. Rodriguez:

This letter summarizes our activities as they relate to distress in the pool structure at the subject site. Our activities included a summary of the project engineering prepared by pleasure pools, a site visit performed on June 27. 2023, discussions with Mr. Owen Brown a representative of the Pleasure Pools We understand that the pool was complete and has been in operation for approximately 7 months, before the pool experienced cracking and distress. The pool was repaired in September of 2022, however reopening of the cracks and additional distress began to reoccure in November of 2022. Since that time, the pool shell has not been in operation. As a result of our activities, we have noted the following:

 At the time of our observations, the pool shell was empty, and the previous repairs were exposed.

 It was reported that prior to the repairs, a leak in the plumbing line near the baja shelf had occurred.

 The crack consisted of a vertical crack extending down the pool shell wall near the reported leak, across the floor and vertically up the opposite sidewall.

 The width of the crack is currently undocumented and unknown.

 The method of cracking appeared to consist of a combination of a “V” Chip fill with hydraulic cement, and staples.

 Cracking on the order of 1/8th inch appears to be reopening at several locations of the pool shell.

 No documentation of compaction testing of support soil is currently available.

 The pool shell is currently standing vertical with no evidence of collapse.

2447 W 12th Street, Suite 1 Tempe, AZ 85281 Phone: (480) 927-9696 Email:[email redacted] Received 08/07/2023 ROC Legal

July 13, 2023 Job Number: AZ-1009.001

Vertical cracks that extend from one side of the pool shell to the other are classic evidence of settlement. Loose soil material is known to have a potential for settlements with the introduction of moisture. Additionally, it is not uncommon that during pool shell excavation operations, the pool shell can be inadvertently over-excavated. When this happens, it is the responsibility of the pool contractor to compact the support soil. . Based on the above, it is AMMTEC’s opinion that the cracking observed in the pool shell structure is a result of differential settlement of the soil supporting the structure due to an introduction of moisture. Loose support soil is most likely a result of over-excavation of the pool shell and not compacting the loose material, however, it is possible that the native soil was in a loose or collapsible state. In either case, loose support soil should be remediated prior to the placement of shotcrete. The most likely source of moisture into the soil is the reported leak. Over time, as the pool shell experienced some differential displacements, cracks that developed allowed additional moisture to penetrate the subsurface material resulting in more displacement.

“V” chipping methods are not uncommon repair methods for pool shells in stable soil conditions, but is considered to be ineffective when pool are supported by soil in which settlement is ongoing. Most commonly “V” chipping is useful for nonstructural repairs like shrinkage cracks. It is AMMTEC’s opinion that staple technics are not appropriate repair solutions for either settlement or shrinkage.

There are several alternatives to remediation and repair of pool shells supported on loosely compacted soil. Each alternative is accompanied by variable amounts of risk. The owner should give careful consideration to each alternative and precede base on economic factors and the risk he is willing to accept. Presented below are some of the alternatives with a brief discussion of each:

1. Complete removal of the pool shell, over-excavation of the sub-grade soils and replacement with controlled documented engineered fill, and reconstruction of the pool. Although this alternative will result in the lowest potential for differential movement, it is often not considered because of the associated high costs.

2. Remove the pool shell floor and support soil to a minimum depth of 24 inches below the bottom of the pool shell floor, and replace the void with non- expansive compacted engineered fill, ¾ inch clean crushed rock (angular) or lean concrete (1 ½ sk cement/cubic yard of 50/50 sand and water). Once the void has been replaced the pool shell floor can also be replaced using a drill and epoxy method. This method has some risk associated with future settlement as it is not known how deep the loose soils might be.

3. Epoxy inject the cracks, and repair the plaster. This is a proven successful economical method of repair but results in a relatively higher risk of continued differential movement depending upon the remaining potential for subsurface settlements of the native soil. As noted, it would seem that the pool settlement is still on going. AMMTEC therefore does not recommend this method at this time.

2447 W 12th Street, Suite 1 Tempe, AZ 85281 Phone: (480) 927-9696 Fax: (480) 927-9797 Kanipe Distress Observations Received 08/07/2023 ROC Legal

July 13, 2023 Job Number: AZ-1009.001

4. Open the cracks by continued chipping on both sides of the cracks and allowing the pool shell to move until it comes to rest. This method allows the stress in the pool shell to relax and can result in an even lower potential for future differential movement if the pool shell floor is flooded prior to repair. Flooding of the pool shell can allow moisture to enter into the ground surface and cause settlement of remaining loosely compacted soil. Once the flooding has occurred and moisture has dissipated out of the pool shell, the pool shell can be repaired as needed. This method also has a relatively hire risk associated with future differential settlement as the depth of the loose soil conditions are still unknown.

IS-55 In any event, any damaged or cut steel in the vertical exposure should be either spliced or coupledF5355 back together prior to pool shell repair.

The conclusions and recommendations presented in this report are based on our limited site observations, our experience with pool shell design, and our understanding of the project. There may be other factors not known to us at this time contributing to the cause of cracking. No warranty is made. We trust this provides you with the necessary information at this time. If you have any questions, please contact me at 480-927-9696.

Sincerely,

Alan E. Money IS-55 F5355 Senior Engineer Jul 13, 2023

2447 W 12th Street, Suite 1 Tempe, AZ 85281 Phone: (480) 927-9696 Fax: (480) 927-9797 Kanipe Distress Observations Received 08/07/2023 ROC Legal

Without Prejudice Owen Brown - Pleasure Pools 2004 E Irvington Road Suite # 186 Tucson, AZ 85714 [email redacted]

May 31, 2023

Saul Rodriguez Owner Backyard Pool Plastering Service and Repairs LLC Vail AZ, 85641

Dear Saul:

The purpose of this letter is to try to work with you to have the Kanipes' pool fixed without any further delays. The following is what Pleasure Pools proposes:

1. You (Backyard Pools) remove the whole pool structure, including the plumbing, and dispose of it. 2. Pleasure Pools will compact the base of the pool in preparation for rebar. 3. Backyard Pools will supply and install new rebar which will be engineered for expansive soil (just in case). 4. Pleasure Pools will look after having new plumbing installed. 5. Backyard Pools will supply and install the new shotcrete. 6. Pleasure Pools will install the new block wall, waterline til, and will form the new deck and supply labor to install deck (deck was only removed because you told us there was no warranty on your work, before we had to involve AROC). 7. Backyard pools will pay for the deck concrete. 8. Backyard pools will supply and install the new mini pebble.

Pleasure Pools feels that this would be the best way to proceed to ensure the Kanipes' pool gets completed properly. This does not stop you from going after the old owner of Pleasure Pools if you choose to later.

If this is acceptable to you please reply to all of us by June 8, 2023 acknowledging your agreement. If you do agree we would expect the pool to be demolished and removed no later that June 23, 2023. Received 08/07/2023 ROC Legal

If you choose to decline or ignore this email and letter, we will be moving forward and any of the help we have offered in this letter will not be held against Pleasure Pools as we move forward in our pursuit of other legal actions.

Sincerely,

Owen Brown Received 8/8/23, 7:59 AM 08/07/2023 State of Arizona Mail - Written answer to Citation and Complaint of Case No. 2023-02825 ROC Legal

Answers - AZROC <[email redacted]>

Written answer to Citation and Complaint of Case No. 2023-02825 message

Operations <[email redacted]> Mon, Aug 7, 2023 at 9:34 AM To: answer <[email redacted]>, arlohouston <[email redacted]> Cc: "[email redacted]" <[email redacted]>

Attached is our response to the complaint.

Kindest regards,

Owen Brown 1.520.403.8960 Office [email redacted] www.pleasurepoolstucson.com

attachments Kanipe_Saul letter (2).pdf 23K Kanipe Distress Observations DS (1).pdf 574K Kanipe response to Registrar (2).pdf 17K

https://mail.google.com/mail/b/AEoRXRTupAlwTvE4wXK9kyhdrgr47nqpOhre-e22TGnGtI_WuDOL/u/0/?ik=581c53cf5c&view=pt&search=all&permthid… 1/1 Mediation Notice

Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.

The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,

v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.

REQUEST

The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving

intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative

proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely

to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date

_____________________________________ _______________________ Respondent (or representative) Date

of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***

ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.

PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.

FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007

EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.

CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A

PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address

John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony

John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.

Exhibit Exhibit Name

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

I am the (check one):  Complainant  Respondent Docket No.

Print Name Signature Date

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3