2023A-02393-CHC-ROC Notice of Hearing & Packet MAILED 2023-02393.pdf

2023A-02393-CHC-ROC · Registrar of Contractors · 2024-05-14

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Desiree Murray , Case No. 2023-02393 COMPLAINANT, Docket No. 2023A-02393-CHC-ROC

v. NOTICE OF HEARING ON CONTESTED CASE Richmond American Construction Inc., License No. ROC 206612,

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for: June 17, 2024 1:00 PM Amy Haley Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will

be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative

law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be

prepared to present evidence, including witness testimony and documents, in support of your case. STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq. All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41, Chapter 6, Article 10. A.R.S. § 32-1156. The statutes and rules governing the hearing can be found at: Arizona Revised Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122.

PARTICULAR ARIZONA STATUTES AND RULES INVOLVED

The statutes and rules the Respondent is alleged to have violated are cited in the

complaint and citation, which were served on the Respondent on March 29, 2024.

SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED

The complaint and citation allege that the Respondent committed the following act(s):

Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Charge: 2 A.R.S. § 32-1154(A)(22) THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is

cause for the suspension or revocation of a license, Respondent is a party to this case and will

be a party to the hearing.

Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing. Respondent and Complainant, as the parties to the hearing, will present evidence and argument to the administrative law judge. The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED

The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32- 1156(B).

CHANGE OF ADDRESS

Each party must inform the Registrar and the Office of Administrative Hearings of

any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092 to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and

processes governing the administrative hearing. Copies of the statutes, rules, and articles

regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE The Registrar’s investigators, employees, and attorneys will appear at the hearing via video conference or telephone unless requested by a party to appear in-person. Requests for the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date. HEARING PACKET

In the interests of administrative efficiency, the Registrar compiles and discloses certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below. SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS

The parties to the hearing must be prepared to present evidence in support of their

case. If a party wants to obtain testimony from a witness or documents not in the party’s possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a disclosure statement on all other parties, and file it with the Office of Administrative Hearings. A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/forms/RC-L-800A%20- %20Prehearing%20Disclosure%20Statement%2020191007v4.pdf

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the

parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may

be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties. The motion must state in detail good cause for why the date of the hearing should be advanced

or delayed, and the position of all other parties regarding the advancement or delay.

A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E). RESOLUTION SHORT OF ADJUDICATION In any case which is resolved or settled by the parties, or which is withdrawn by the Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated May 14, 2024.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors

Copy mailed via USPS First Class mail May 14, 2024 to:

Respondent(s) Richmond American Construction Inc. 16427 N Scottsdale Rd Ste. 300 Scottsdale, AZ 85254 Respondent's Attorney Richard L. Righi, Esq. 2999 N 44th St Ste. 215 Phoenix, AZ 85018

Complainant(s) Desiree Murray 12568 N Belden Pl Marana, AZ 85653

Copy sent electronically this same date to:

Respondent at email address on record with the Registrar Respondent’s Attorney at email address of record with Registrar Complainant at email address on record with the Registrar

Case No. 2023-02393 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martín Quezada, Director

Complainant: Desiree Murray 12568 N Belden Pl Marana, AZ 85653

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Richmond American Construction Inc 16427 N Scottsdale Rd Ste 175 Scottsdale, AZ 85254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

March 15, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-02393

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for April 12, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, John Smith John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Jobsite Inspections

Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Complainant: Desiree Murray 12568 N Belden Pl Marana, AZ 85653

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Richmond American Construction Inc 16427 N Scottsdale Rd Ste 175 Scottsdale, AZ 85254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

March 31, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-02393

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, John Smith John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Jobsite Inspections

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Arizona Registrar of Contractors Jobsite Inspection Notes Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Complainant: Desiree Murray Respondent: Richmond American Construction Inc

Present for the complainant: Desiree Murray, Chris Murray Present for the respondent: Varnado Standifer. Alex Pedroza, Dan Law, and two others Overview of project: This is a new home construction with the close of escrow stated to be 8/26/2022 General Notes: Photos taken with agency issued Canon PowerShot ELPH180 and/or agency issued Google cell phone. Audio recorded with agency issued Olympus recorder and/or agency issued Google cell phone.

Complaint Item 1: “Outside Front Door: Exterior door casing not flush to house Front door not installed properly (gaps, rubs on threshold);” Investigator’s Observations: Verified. The exterior trim around the main entry door is not sealed to, or tight to, the stucco. The gap is approximately 1/2 inch. Additionally, there is uneven miters, trim nails protruding through the jamb, wire lath visible through the stucco, and unfinished stucco repairs. Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides. Reference Pictures: 2-8 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 2: “Bedroom 1: Door doesn’t shut properly- door latch not catching” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 3: “Bedroom 1: Wall across from entry door, bowed in” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). As stated in the Arizona workmanship Standards, walls should be straight within 1/4 inch. This condition is visible; however, the bow does not exceed the acceptable tolerance of 1/4 inch. Reference Pictures: 30-31 RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Governing Rule: N/A

Complaint Item 4: “Bedroom 1: Baseboard in closet damage” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Reference Pictures: 32-41 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 5: “Bedroom 1: Closet door casing damaged” Investigator’s Observations: Verified. All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing Reference Pictures: 42-48 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 6: “Bedroom 1: Baseboard 90 degree corner wall (front right) damage” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Reference Pictures: 32-41 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Arizona Registrar of Contractors Jobsite Inspection Notes Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Reference Pictures: 32-41 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 8: “Bedroom 1: Closet door too tight (hinge side)” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 9: “Bedroom 1: Door latch/striker not installed properly;” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 10: “Front Bathroom: Medicine cabinet not flush to wall” Investigator’s Observations: Verified. The medicine cabinet is not fully recessed in wall. There is a gap between the metal flange and the drywall. Reference Pictures: 49-50 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 11: “Front Bathroom: Tile lippage” Investigator’s Observations: Verified. RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 12: “Front Bathroom: Bathroom door top right- too tight” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 13: “Front Bathroom: Damaged cabinets;” Investigator’s Observations: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Reference Pictures: 58-61, 87-92, 93, 111-112 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 14: “Bedroom 2: Door sticks- top left” Investigator’s Observations: Verified. All interior doors have similar conditions:

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 15: “Bedroom 2: Door latch/striker not installed properly” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 16: “Bedroom 2: Sliding closet door, left side not hung;” Investigator’s Observations: Verified. The bypass closet doors are not adjusted properly to the closet opening and/or the closet opening sides are not plumb. The gap between the bottom of the door and the opening is approximately 1/2 inch on both sides. There is a damaged lower corner of one door, and moisture damage to one of the doors. Reference Pictures: 62-63 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 17: “Front Entry: Chipped tile and lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57 RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 18: “Front Entry: 1st wall left side archway bump out- bowed wall” Investigator’s Observations: Verified. The bump-out portion of the wall is approximately 1/2 inch wider at the top than at the bottom indicating one, or both, wall surfaces are not plumb. Reference Pictures: 64 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 19: “Front Entry: Coat closet latch, door too tight” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 20: “Front Entry: Door latch/striker not installed properly;” Investigator’s Observations: Verified. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Reference Pictures: 65-66 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 21: “Hallway: Tile lippage/chipped tile” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57

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Complaint Item 22: “Hallway: 2nd drywall bump out, right side, bowed wall;” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). As stated in the Arizona workmanship Standards, walls should be straight within 1/4 inch. This condition is visible; however, the bow does not exceed the acceptable tolerance of 1/4 inch. Reference Pictures: 67-69 Governing Rule: N/A

Complaint Item 23: “Media room: Double doors- damaged door stop, doors don’t shut properly, top left too tight, doors do not align correctly at meeting point” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Additionally, the double doors to the media room are warped and damaged at the astragal. Reference Pictures: 9-29, 70-72 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 24: “Media room: Front top left corner ceiling- drywall not floated properly- ceiling not level;” Investigator’s Observations: Verified. The ceiling in the den is not flat. The ceiling is noticeably and excessively wavy. Reference Pictures: 73 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 25: “Linen closet: Door latch/striker not installed properly, gap bottom left;” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Complaint Item 26: “Hall bath: Door latch/striker not installed properly” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 27: “Hall bath: Door top right, gap” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 28: “Hall bath: Baseboard damage- bottom left;” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Reference Pictures: 32-41 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Arizona Registrar of Contractors Jobsite Inspection Notes Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 30: “Laundry Room: Fire rated door- doesn’t fully shut, gaps, door frame” Investigator’s Observations: Verified. Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides. Reference Pictures: 74-76 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 31: “Laundry Room: Fire rated door latch/striker/deadbolt not installed properly” Investigator’s Observations: Verified. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Reference Pictures: 77-80 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 32: “Laundry Room: Coat closet door latch striker not installed properly, gap bottom left” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Arizona Registrar of Contractors Jobsite Inspection Notes The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 34: “Laundry Room: Whole home fan not flush to ceiling” Investigator’s Observations: Verified. The exhaust fan in the laundry room is not installed flush to the ceiling. Reference Pictures: 81 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 35: “Laundry Room: Attic access- wood border not installed properly” Investigator’s Observations: Verified. There is visible damage to the drywall attic access panel, and unfilled nail holes in the trim/opening. This was described to also include the insulation barrier directly above the access panel. The insulation barrier was not viewed during this inspection; however, the respondent acknowledged this will be corrected. Reference Pictures: 81 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 36: “Laundry Room: Attic access: plywood cracked leading to AC;” Investigator’s Observations: Verified. This was not viewed during this inspection; however, the respondent acknowledged this will be corrected. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 37: “Kitchen: Tile lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Complaint Item 38: “Kitchen: Pantry door- too tight” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 39: “Kitchen: Wall above pantry door, ceiling not level” Investigator’s Observations: Verified. The ceiling in the kitchen is not flat. The ceiling is noticeably and excessively wavy. Reference Pictures: 83-85 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 40: “Kitchen: Can lights not flush to ceiling” Investigator’s Observations: Verified. Some recessed light trims are not flush to the ceiling drywall. Reference Pictures: 86 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 41: “Kitchen: Damaged cabinets” Investigator’s Observations: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Reference Pictures: 58-61, 87-92, 93, 111-112 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 42: “Kitchen: Gap between kitchen cabinet and wall by fridge;” Investigator’s Observations: Verified. RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Reference Pictures: 58-61, 87-92, 93, 111-112 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 43: “Living Room: Tile lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 44: “Living Room: Top right corner- ceiling not level;” Investigator’s Observations: Verified. The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy. Reference Pictures: 94-98 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 45: “Dining Room: Tile lippage;” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 46: “Covered patio: Drywall lid- cut too short, large gaps around perimeter;” Investigator’s Observations: Verified. Corrective work has been started, but not completed. Reference Pictures: 99-100 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 47: “Master bedroom: Entry to room- baseboard cut incorrectly, excessive caulk” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Reference Pictures: 32-41 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 48: “Master bedroom: Door- rubs at bottom left” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Arizona Registrar of Contractors Jobsite Inspection Notes Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 50: “Master bathroom: Medicine cabinet wall bowed, doesn’t sit flush to wall” Investigator’s Observations: Verified. The medicine cabinet is not fully secured and not fully recessed in wall. There is a gap between the metal flange and the drywall. Reference Pictures: 101-102 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 51: “Master bathroom: Holes in wall behind vanity light fixtures” Investigator’s Observations: Verified. There visible cuts, voids, and unfinished drywall around the light fixtures. Reference Pictures: 103-104 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 52: “Master bathroom: Unfinished baseboard at shower” Investigator’s Observations: Verified. Base trim near master shower is incomplete with exposed rough end cuts of the trim. Reference Pictures: 106-110 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 53: “Master bathroom: Damaged cabinets” Investigator’s Observations: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Reference Pictures: 58-61, 87-92, 93, 111-112 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Complaint Item 54: “Master bathroom: Tile lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Reference Pictures: 51-57 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 55: “Master bathroom: Master shower glass, tile not angled correctly, pools water” Investigator’s Observations: Verified. The tile below the glass shower enclosure slopes away from the shower floor. Reference Pictures: 113-115 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 56: “Master bathroom: Shower can lights not flush to ceiling” Investigator’s Observations: Verified. The recessed light trim is not flush to the ceiling drywall. Reference Pictures: 116 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 57: “Master bathroom: Toilet door, too tight, paint rubbing off” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Reference Pictures: 9-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 58: “Master bathroom: Toilet room, damaged baseboard, excessive caulk” Investigator’s Observations: Verified. RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Reference Pictures: 32-41 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 59: “Master bathroom: Chipped tile shower wall- 5 feet off the ground;” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). Only one chipped wall tile was pointed out during this inspection. The chip is minor and not readily visible from normal viewing conditions/distances. Reference Pictures: 117-118 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 60: “Master closet: Vent not flush to ceiling;” Investigator’s Observations: Verified. The air diffuser is not flush to the ceiling drywall. Reference Pictures: 119 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 61: “Exterior: Missing roof vents Unpainted roof piping” Investigator’s Observations: Verified. The respondent acknowledged all roofing issues will be corrected, including one visibly displaced tile near the front entry of the house. Reference Pictures: 120 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 62: “Exterior: ABS black pipe never was scoped with camera, no signature in electric box” Investigator’s Observations: Verified. The respondent stated they will either provide confirmation this was completed, or have this completed. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

RCC100 11/14

Jobsite Inspection Photos 1 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 2 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The exterior trim around the main entry door is not sealed to, or tight to, the stucco. The gap is approximately 1/2 inch. Additionally, there is uneven miters, trim nails protruding through the jamb, wire lath visible through the stucco, and unfinished stucco repairs. Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides.

Jobsite Inspection Photos 3 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 4 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 5 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 6 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 7 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 8 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 9 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 10 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 11 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 12 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 13 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 14 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 15 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 16 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 17 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 18 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 19 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 20 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 21 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 22 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 23 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 24 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 25 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 26 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 27 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 28 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 29 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 30 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Bedroom 1: Wall across from entry door, bowed in”

As stated in the Arizona workmanship Standards, walls should be straight within 1/4 inch.

This condition is visible; however, the bow does not exceed the acceptable tolerance of 1/4 inch.

Jobsite Inspection Photos 31 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Bedroom 1: Wall across from entry door, bowed in”

As stated in the Arizona workmanship Standards, walls should be straight within 1/4 inch.

This condition is visible; however, the bow does not exceed the acceptable tolerance of 1/4 inch.

Jobsite Inspection Photos 32 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners

Jobsite Inspection Photos 33 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 34 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 35 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 36 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 37 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 38 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 39 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 40 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 41 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 42 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing

Jobsite Inspection Photos 43 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing

Jobsite Inspection Photos 44 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing

Jobsite Inspection Photos 45 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing

Jobsite Inspection Photos 46 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing

Jobsite Inspection Photos 47 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing

Jobsite Inspection Photos 48 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing

Jobsite Inspection Photos 49 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The medicine cabinet is not fully recessed in wall. There is a gap between the metal flange and the drywall.

Jobsite Inspection Photos 50 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The medicine cabinet is not fully recessed in wall. There is a gap between the metal flange and the drywall.

Jobsite Inspection Photos 51 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection.

Jobsite Inspection Photos 52 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 53 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 54 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 55 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 56 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 57 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 58 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Reference Pictures: 58-61, 87-92, 93, 111-112

Jobsite Inspection Photos 59 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 60 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 61 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 62 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The bypass closet doors are not adjusted properly to the closet opening and/or the closet opening sides are not plumb. The gap between the bottom of the door and the opening is approximately 1/2 inch on both sides. There is a damaged lower corner of one door, and moisture damage to one of the doors.

Jobsite Inspection Photos 63 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 64 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The bump-out portion of the wall is approximately 1/2 inch wider at the top than at the bottom indicating one, or both, wall surfaces are not plumb.

Jobsite Inspection Photos 65 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush.

Jobsite Inspection Photos 66 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush.

Jobsite Inspection Photos 67 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Hallway: 2nd drywall bump out, right side, bowed wall;”

As stated in the Arizona workmanship Standards, walls should be straight within 1/4 inch.

This condition is visible; however, the bow does not exceed the acceptable tolerance of 1/4 inch.

Jobsite Inspection Photos 68 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Hallway: 2nd drywall bump out, right side, bowed wall;”

As stated in the Arizona workmanship Standards, walls should be straight within 1/4 inch.

This condition is visible; however, the bow does not exceed the acceptable tolerance of 1/4 inch.

Jobsite Inspection Photos 69 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Hallway: 2nd drywall bump out, right side, bowed wall;”

As stated in the Arizona workmanship Standards, walls should be straight within 1/4 inch.

This condition is visible; however, the bow does not exceed the acceptable tolerance of 1/4 inch.

Jobsite Inspection Photos 70 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Additionally, the double doors to the media room are warped and damaged at the astragal.

Jobsite Inspection Photos 71 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Additionally, the double doors to the media room are warped and damaged at the astragal.

Jobsite Inspection Photos 72 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Additionally, the double doors to the media room are warped and damaged at the astragal.

Jobsite Inspection Photos 73 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the den is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 74 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides.

Jobsite Inspection Photos 75 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides.

Jobsite Inspection Photos 76 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides.

Jobsite Inspection Photos 77 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush.

Jobsite Inspection Photos 78 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush.

Jobsite Inspection Photos 79 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush.

Jobsite Inspection Photos 80 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush.

Jobsite Inspection Photos 81 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The exhaust fan in the laundry room is not installed flush to the ceiling.

Jobsite Inspection Photos 82 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There is visible damage to the drywall attic access panel, and unfilled nail holes in the trim/opening.

Jobsite Inspection Photos 83 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the kitchen is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 84 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the kitchen is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 85 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the kitchen is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 86 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Some recessed light trims are not flush to the ceiling drywall.

Jobsite Inspection Photos 87 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 88 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 89 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 90 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 91 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 92 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 93 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Jobsite Inspection Photos 94 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 95 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 96 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 97 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 98 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy.

Jobsite Inspection Photos 99 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Covered patio: Drywall lid- cut too short, large gaps around perimeter;”

Corrective work has been started, but not completed.

Jobsite Inspection Photos 100 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Covered patio: Drywall lid- cut too short, large gaps around perimeter;”

Corrective work has been started, but not completed.

100 Jobsite Inspection Photos 101 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The medicine cabinet is not fully secured and not fully recessed in wall. There is a gap between the metal flange and the drywall.

101 Jobsite Inspection Photos 102 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The medicine cabinet is not fully secured and not fully recessed in wall. There is a gap between the metal flange and the drywall.

102 Jobsite Inspection Photos 103 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There visible cuts, voids, and unfinished drywall around the light fixtures.

103 Jobsite Inspection Photos 104 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There visible cuts, voids, and unfinished drywall around the light fixtures.

104 Jobsite Inspection Photos 105 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There visible cuts, voids, and unfinished drywall around the light fixtures.

105 Jobsite Inspection Photos 106 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Base trim near master shower is incomplete with exposed rough end cuts of the trim.

The smaller pictures are an example of how this same respondent finished the base trim in a similar model house, with a similar construction completion date.

106 Jobsite Inspection Photos 107 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Base trim near master shower is incomplete with exposed rough end cuts of the trim.

The smaller pictures are an example of how this same respondent finished the base trim in a similar model house, with a similar construction completion date.

107 Jobsite Inspection Photos 108 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Base trim near master shower is incomplete with exposed rough end cuts of the trim.

The smaller pictures are an example of how this same respondent finished the base trim in a similar model house, with a similar construction completion date.

108 Jobsite Inspection Photos 109 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Base trim near master shower is incomplete with exposed rough end cuts of the trim.

The smaller pictures are an example of how this same respondent finished the base trim in a similar model house, with a similar construction completion date.

109 Jobsite Inspection Photos 110 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Base trim near master shower is incomplete with exposed rough end cuts of the trim.

The smaller pictures are an example of how this same respondent finished the base trim in a similar model house, with a similar construction completion date.

110 Jobsite Inspection Photos 111 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

111 Jobsite Inspection Photos 112 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

112 Jobsite Inspection Photos 113 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The tile below the glass shower enclosure slopes away from the shower floor.

113 Jobsite Inspection Photos 114 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The tile below the glass shower enclosure slopes away from the shower floor.

114 Jobsite Inspection Photos 115 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The tile below the glass shower enclosure slopes away from the shower floor.

115 Jobsite Inspection Photos 116 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The recessed light trim is not flush to the ceiling drywall.

116 Jobsite Inspection Photos 117 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Only one chipped wall tile was pointed out during this inspection. The chip is minor and not readily visible from normal viewing conditions/distances.

117 Jobsite Inspection Photos 118 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Only one chipped wall tile was pointed out during this inspection. The chip is minor and not readily visible from normal viewing conditions/distances.

118 Jobsite Inspection Photos 119 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The air diffuser is not flush to the ceiling drywall.

119 Jobsite Inspection Photos 120 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 4/12/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

One tile visibly displaced.

120 Katie Hobbs, Governor Martín Quezada, Director

Complainant: Desiree Murray 12568 N Belden Pl Marana, AZ 85653

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Richmond American Construction Inc 16427 N Scottsdale Rd Ste 175 Scottsdale, AZ 85254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

April 21, 2023

Re: Complaint No. 2023-02393

Dear Complainant and Respondent:

After the initial filing of the complaint 2023-02393, the Complainant submitted the attached addendum items.

A jobsite inspection is scheduled May 16, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the amended complaint items within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on the amended complaint items. 2. The Registrar may also be precluded from taking further action on the amended complaint items, if the work that is the subject of the amended complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area. Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the amended complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the amended complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

John Smith John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C007 04/21 Arizona Registrar of Contractors Addendum Jobsite Inspection Notes Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Complainant: Desiree Murray Respondent: Richmond American Construction Inc

Present for the complainant: Chris Murray Present for the respondent: Alex Pedroza, Brandon Fila, Mandy

General Notes: Photos taken with agency issued Canon PowerShot ELPH180 and/or agency issued Google cell phone. Audio recorded with agency issued Olympus recorder and/or agency issued Google cell phone.

Complaint Item 63: “…all rectangle tile will be installed with 3/16" grout joints according to Richmond documentation.” Investigator’s Observations: Verified. Tile is installed with 1/4 inch grout joints. Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.” Reference Pictures: 2-4 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 64: “…signature from Alex Pedroza on 8/26/22, Interior Logic will re-grout entire floor of house on 8/29/22. Re-grout was decided by Richmond and Interior Logics because the entire home had serve low groute in multiple areas that did not meet ANSI standards.” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during the ROC jobsite inspection. The complainant did submit a document signed by Alex Pedroza that includes: “…regrout entire floor of house.” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 65: “Door bell is not illuminated” Investigator’s Observations: Verified. RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes The doorbell button is not illuminated. The respondent confirmed this doorbell button is supposed to be illuminated. Reference Pictures: 5 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 66: “Windows are missing pull tabs and damaged weep holes” Investigator’s Observations: Verified. Some windows have missing and/or damaged weep opening inserts. Pull tabs are missing from some screens. Some areas of screening material loose from screen frame in location intended for pull tabs. Reference Pictures: 6-7 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 67: “Hole underneath fire bell Excess stucco around coach lights due to relocation from incorrect installation Hole in stucco underneath coach light, wires are visible” Investigator’s Observations: Verified. Areas of incomplete stucco patch work. There is a void in the stucco below the fire suppression system alarm bell. Recent stucco work around front exterior lights is not complete, and texture is poorly matched. There is stucco on the fixtures. There are voids between the stucco and the fixtures. Reference Pictures: 8-14 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 68: “Garage 9'x8' door panel with windows does not match RV door window panel” Investigator’s Observations: Verified. The glass panel sections of the two overhead garage doors do not match. The respondent confirmed the glass panel section of the primary vehicle door should be replaced to match the glass panel sections of the RV garage door. Reference Pictures: 15-16 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 69: “Garage trim not fastened to wall surround” Investigator’s Observations: Verified. Overhead garage door trim/seal is loose from the wall. Reference Pictures: 17 Governing Rule: A.R.S. § 32-1154(A)(3) – R4-9-108(b): Violation of any rule adopted by the registrar; Namely R 4-9-108(b): A contractor shall perform work in accordance with any applicable building codes...

Complaint Item 70: “Painted stucco around garage doors is two- tone, not matching other Deacon houses in development” Investigator’s Observations: Verified.

RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes The respondent confirmed the incorrect color/scheme was used around the overhead garage door openings. Reference Pictures: 18 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 71: “Exterior metal vent on north side of house is not fastened to wall” Investigator’s Observations: Verified. The louvered grill on the side of the garage is not secure to the wall. Reference Pictures: 19 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 72: “Front full bath, mirror has scratches at bottom left corner” Investigator’s Observations: Verified. The respondent confirmed this mirror is ordered and intended to be replaced. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 73: “Missing a standard electrical outlet in front full bath above counter” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). Currently there is no documentation to verify this bathroom was required to have two wall receptacles. Reference Pictures: 20 Governing Rule: N/A

Complaint Item 74: “Kitchen sink has multiple scratches” Investigator’s Observations: Verified. The respondent confirmed the sink is ordered and intended to be replaced. Reference Pictures: 21-22 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 75: “Dining room patio door wall is wavey at left corner near ceiling” Investigator’s Observations: Verified. The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy. Reference Pictures: 23-24 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 76: “Master bathroom mirror is scratched from behind, exposing multiple black specs” Investigator’s Observations: Verified. The respondent confirmed this mirror is ordered and intended to be replaced. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Arizona Registrar of Contractors Jobsite Inspection Notes The left globe is approximately 1/4 inch lower than the right globe. Reference Pictures: 25 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 78: “Wall panel in master closet isn't flush to wall” Investigator’s Observations: Verified. The cover of the smart panel in the master closet is not flush to the wall around the full perimeter. Reference Pictures: 26-27 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 79: “Master closet walls are wavey at ceiling” Investigator’s Observations: Verified. The ceiling in the master closet is not flat. The ceiling is noticeably and excessively wavy. Reference Pictures: 28-29 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 80: “Damage to dryer during drywall repair visit, dented and scratched” Investigator’s Observations: Verified. The respondent confirmed this damage was caused during recent drywall work. Reference Pictures: 30 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 81: “Large holes around ceiling sprinklers in garage” Investigator’s Observations: Verified. There are voids in the drywall around the sprinkler heads. Reference Pictures: 31 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Arizona Registrar of Contractors Jobsite Inspection Notes All tile conditions were acknowledged by the respondent during the ROC jobsite inspection. The complainant did submit a document signed by Alex Pedroza that includes: “…regrout entire floor of house.” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

RCC100 11/14

Addendum Item(s) Inspection Photos 1 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Addendum Item(s) Inspection Photos 2 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Tile is installed with 1/4 inch grout joints.

Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.”

Addendum Item(s) Inspection Photos 3 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Tile is installed with 1/4 inch grout joints.

Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.”

Addendum Item(s) Inspection Photos 4 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Tile is installed with 1/4 inch grout joints.

Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.”

Addendum Item(s) Inspection Photos 5 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The doorbell button is not illuminated. The respondent confirmed this doorbell button is supposed to be illuminated.

Addendum Item(s) Inspection Photos 6 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Some windows have missing and/or damaged weep opening inserts.

Addendum Item(s) Inspection Photos 7 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Pull tabs are missing from some screens. Some areas of screening material loose from screen frame in location intended for pull tabs.

Addendum Item(s) Inspection Photos 8 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Areas of incomplete stucco patch work. There is a void in the stucco below the fire suppression system alarm bell.

Addendum Item(s) Inspection Photos 9 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Areas of incomplete stucco patch work. There is a void in the stucco below the fire suppression system alarm bell.

Addendum Item(s) Inspection Photos 10 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Recent stucco work around front exterior lights is not complete, and texture is poorly matched.

Addendum Item(s) Inspection Photos 11 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Recent stucco work around front exterior lights is not complete, and texture is poorly matched.

Addendum Item(s) Inspection Photos 12 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Recent stucco work around front exterior lights is not complete, and texture is poorly matched. There are voids between the stucco and the fixtures.

Addendum Item(s) Inspection Photos 13 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Recent stucco work around front exterior lights is not complete, and texture is poorly matched. There is stucco on the fixtures.

Addendum Item(s) Inspection Photos 14 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Recent stucco work around front exterior lights is not complete, and texture is poorly matched. There is stucco on the fixtures.

Addendum Item(s) Inspection Photos 15 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The glass panel sections of the two overhead garage doors do not match. The respondent confirmed the glass panel section of the primary vehicle door should be replaced to match the glass panel sections of the R V garage door.

Addendum Item(s) Inspection Photos 16 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Addendum Item(s) Inspection Photos 17 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Overhead garage door trim/seal is loose from the wall.

Addendum Item(s) Inspection Photos 18 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The respondent confirmed the incorrect color/scheme was used around the overhead garage door openings. Color should match around full perimeter of door openings.

Addendum Item(s) Inspection Photos 19 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The louvered grill on the side of the garage is not secure to the wall.

Addendum Item(s) Inspection Photos 20 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Missing a standard electrical outlet in front full bath above counter”

This bathroom has one receptacle to the right of the sink, none to the left.

Addendum Item(s) Inspection Photos 21 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The respondent confirmed the sink is ordered and intended to be replaced.

Addendum Item(s) Inspection Photos 22 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The respondent confirmed the sink is ordered and intended to be replaced.

Addendum Item(s) Inspection Photos 23 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 24 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 25 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The right light fixture is out of level and/or bent. The left globe is approximately 1/4 inch lower than the right globe.

Addendum Item(s) Inspection Photos 26 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The cover of the smart panel in the master closet is not flush to the wall around the full perimeter.

Addendum Item(s) Inspection Photos 27 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The cover of the smart panel in the master closet is not flush to the wall around the full perimeter.

Addendum Item(s) Inspection Photos 28 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the master closet is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 29 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the master closet is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 30 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

As stated in the submitted complaint: “Damage to dryer during drywall repair visit, dented and scratched”

The respondent confirmed this damage was caused during recent drywall work.

Addendum Item(s) Inspection Photos 31 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 5/16/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There are voids in the drywall around the sprinkler heads.

Katie Hobbs, Governor Martín Quezada, Director

Complainant: Desiree Murray 12568 N Belden Pl Marana, AZ 85653

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Richmond American Construction Inc 16427 N Scottsdale Rd Ste 175 Scottsdale, AZ 85254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

May 17, 2023

License No. ROC 206612

Re: Complaint No. 2023-02393

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on July 12, 2023.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

Complaint Item 1: “Outside Front Door: Exterior door casing not flush to house Front door not installed properly (gaps, rubs on threshold);” Investigator’s Observations: Verified. The exterior trim around the main entry door is not sealed to, or tight to, the stucco. The gap is approximately 1/2 inch. Additionally, there is uneven miters, trim nails protruding through the jamb, wire lath visible through the stucco, and unfinished stucco repairs. Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 2: “Bedroom 1: Door doesn’t shut properly- door latch not catching” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 4: “Bedroom 1: Baseboard in closet damage” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 5: “Bedroom 1: Closet door casing damaged” Investigator’s Observations: Verified. All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 7: “Bedroom 1: Baseboard 90 degree corner wall (back left)- bowed wall” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 8: “Bedroom 1: Closet door too tight (hinge side)” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 10: “Front Bathroom: Medicine cabinet not flush to wall” Investigator’s Observations: Verified. The medicine cabinet is not fully recessed in wall. There is a gap between the metal flange and the drywall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 11: “Front Bathroom: Tile lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 12: “Front Bathroom: Bathroom door top right- too tight” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 14: “Bedroom 2: Door sticks- top left” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 15: “Bedroom 2: Door latch/striker not installed properly” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 16: “Bedroom 2: Sliding closet door, left side not hung;” Investigator’s Observations: Verified. The bypass closet doors are not adjusted properly to the closet opening and/or the closet opening sides are not plumb. The gap between the bottom of the door and the opening is approximately 1/2 inch on both sides. There is a damaged lower corner of one door, and moisture damage to one of the doors. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 18: “Front Entry: 1st wall left side archway bump out- bowed wall” Investigator’s Observations: Verified. The bump-out portion of the wall is approximately 1/2 inch wider at the top than at the bottom indicating one, or both, wall surfaces are not plumb. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 19: “Front Entry: Coat closet latch, door too tight” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 20: “Front Entry: Door latch/striker not installed properly;” Investigator’s Observations: Verified. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 24: “Media room: Front top left corner ceiling- drywall not floated properly- ceiling not level;” Investigator’s Observations: Verified. The ceiling in the den is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 26: “Hall bath: Door latch/striker not installed properly” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 27: “Hall bath: Door top right, gap” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 29: “Laundry Room: Tile lippage/chipped tile” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 30: “Laundry Room: Fire rated door- doesn’t fully shut, gaps, door frame” Investigator’s Observations: Verified. Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 31: “Laundry Room: Fire rated door latch/striker/deadbolt not installed properly” Investigator’s Observations: Verified. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 33: “Laundry Room: Door to wash room- door latch/striker not installed properly, door rubbing bottom left corner” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 34: “Laundry Room: Whole home fan not flush to ceiling” Investigator’s Observations: Verified. The exhaust fan in the laundry room is not installed flush to the ceiling. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 35: “Laundry Room: Attic access- wood border not installed properly” Investigator’s Observations: Verified. There is visible damage to the drywall attic access panel, and unfilled nail holes in the trim/opening. This was described to also include the insulation barrier directly above the access panel. The insulation barrier was not viewed during this inspection; however, the respondent acknowledged this will be corrected. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 38: “Kitchen: Pantry door- too tight” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 39: “Kitchen: Wall above pantry door, ceiling not level” Investigator’s Observations: Verified. The ceiling in the kitchen is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 40: “Kitchen: Can lights not flush to ceiling” Investigator’s Observations: Verified. Some recessed light trims are not flush to the ceiling drywall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 42: “Kitchen: Gap between kitchen cabinet and wall by fridge;” Investigator’s Observations: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 43: “Living Room: Tile lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 44: “Living Room: Top right corner- ceiling not level;” Investigator’s Observations: Verified. The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 45: “Dining Room:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Tile lippage;” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 46: “Covered patio: Drywall lid- cut too short, large gaps around perimeter;” Investigator’s Observations: Verified. Corrective work has been started, but not completed. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 47: “Master bedroom: Entry to room- baseboard cut incorrectly, excessive caulk” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 49: “Master bedroom: Tile lippage/chipped tile;” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 50: “Master bathroom: Medicine cabinet wall bowed, doesn’t sit flush to wall” Investigator’s Observations: Verified. The medicine cabinet is not fully secured and not fully recessed in wall. There is a gap between the metal flange and the drywall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 51: “Master bathroom: Holes in wall behind vanity light fixtures” Investigator’s Observations: Verified. There visible cuts, voids, and unfinished drywall around the light fixtures. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 52: “Master bathroom: Unfinished baseboard at shower” Investigator’s Observations: Verified. Base trim near master shower is incomplete with exposed rough end cuts of the trim. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 54: “Master bathroom: Tile lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 55: “Master bathroom: Master shower glass, tile not angled correctly, pools water” Investigator’s Observations: Verified. The tile below the glass shower enclosure slopes away from the shower floor. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 56: “Master bathroom: Shower can lights not flush to ceiling” Investigator’s Observations: Verified. The recessed light trim is not flush to the ceiling drywall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 58: “Master bathroom: Toilet room, damaged baseboard, excessive caulk” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 60: “Master closet: Vent not flush to ceiling;” Investigator’s Observations: Verified. The air diffuser is not flush to the ceiling drywall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 61: “Exterior: Missing roof vents Unpainted roof piping” Investigator’s Observations: Verified. The respondent acknowledged all roofing issues will be corrected, including one visibly displaced tile near the front entry of the house. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 63: “…all rectangle tile will be installed with 3/16" grout joints according to Richmond documentation.” Investigator’s Observations: Verified.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Tile is installed with 1/4 inch grout joints. Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 65: “Door bell is not illuminated” Investigator’s Observations: Verified. The doorbell button is not illuminated. The respondent confirmed this doorbell button is supposed to be illuminated. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 66: “Windows are missing pull tabs and damaged weep holes” Investigator’s Observations: Verified. Some windows have missing and/or damaged weep opening inserts. Pull tabs are missing from some screens. Some areas of screening material loose from screen frame in location intended for pull tabs. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

There is a void in the stucco below the fire suppression system alarm bell. Recent stucco work around front exterior lights is not complete, and texture is poorly matched. There is stucco on the fixtures. There are voids between the stucco and the fixtures. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 68: “Garage 9'x8' door panel with windows does not match RV door window panel” Investigator’s Observations: Verified. The glass panel sections of the two overhead garage doors do not match. The respondent confirmed the glass panel section of the primary vehicle door should be replaced to match the glass panel sections of the RV garage door. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 69: “Garage trim not fastened to wall surround” Investigator’s Observations: Verified. Overhead garage door trim/seal is loose from the wall. Governing Rule: A.R.S. § 32-1154(A)(3) – R4-9-108(b): Violation of any rule adopted by the registrar; Namely R 4-9-108(b): A contractor shall perform work in accordance with any applicable building codes...

Complaint Item 70: “Painted stucco around garage doors is two- tone, not matching other Deacon houses in development” Investigator’s Observations: Verified. The respondent confirmed the incorrect color/scheme was used around the overhead garage door openings. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 71: “Exterior metal vent on north side of house is not fastened to wall” Investigator’s Observations: Verified. The louvered grill on the side of the garage is not secure to the wall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 74: “Kitchen sink has multiple scratches” Investigator’s Observations: Verified. The respondent confirmed the sink is ordered and intended to be replaced.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 75: “Dining room patio door wall is wavey at left corner near ceiling” Investigator’s Observations: Verified. The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 77: “Master bathroom, while facing mirror, right vanity light support bar is warped” Investigator’s Observations: Verified. The right light fixture is out of level and/or bent. The left globe is approximately 1/4 inch lower than the right globe. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 78: “Wall panel in master closet isn't flush to wall” Investigator’s Observations: Verified. The cover of the smart panel in the master closet is not flush to the wall around the full perimeter. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 79: “Master closet walls are wavey at ceiling” Investigator’s Observations: Verified. The ceiling in the master closet is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 80: “Damage to dryer during drywall repair visit, dented and scratched” Investigator’s Observations: Verified. The respondent confirmed this damage was caused during recent drywall work. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 81: “Large holes around ceiling sprinklers in garage” Investigator’s Observations: Verified. There are voids in the drywall around the sprinkler heads.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 82: “Multiple floor tiles throughout house where grout does not meet edge of tile. Several more tiles found throughout entire house that are damaged from micro chipping. Affected areas: -entry –hall -front full bath -half bath –kitchen -dining room - great room -entry to master -master bedroom -master bath and closet” Investigator’s Observations: Verified. Tile is installed with 1/4 inch grout joints. Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.” All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during the ROC jobsite inspection. The complainant did submit a document signed by Alex Pedroza that includes: “…regrout entire floor of house.” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 59: “Master bathroom: Chipped tile shower wall- 5 feet off the ground;” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). Only one chipped wall tile was pointed out during this inspection. The chip is minor and not readily visible from normal viewing conditions/distances. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

John Smith John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Received by Investigations 7/25/23, 7:38 AM State of Arizona Mail - Addendum for lot 42 07/25/2023 From the Complainant

John Smith <[email redacted]>

Addendum for lot 42 message

Chris Murray <[email redacted]> Thu, Jul 20, 2023 at 6:41 PM To: "[email redacted]" <[email redacted]> Cc: Desiree Davenport <[email redacted]>

John, here is the update, please call to schedule

Exterior -Block wall pillar cap is loose at south side of house -50+ roof tiles are damaged, cracked and missing corners -Stucco is cracking and exposed wires coming through at multiple areas of house -Driveway cement expansion joint edges are cracking and separating in large chunks -Relocation of tree in front yard

Entry hall -Metal object is coming through drywall near bottom left corner of window

Full bathroom -Electrical switch box is crooked -Counter top is separated from back splash, large gap

Kitchen -Can lights are not flush -Ceiling drywall joints are raised causing unevenness

Great Room -Drywall joints are raised causing unevenness -Can lights are not flush

Dining Room -Ceiling drywall unevenness above table near vent -Ceiling unevenness/wavey wall left of patio door

Laundry Room -Drywall piece for attic access is damaged, the corner is broken off

Master Bedroom -Ceiling unevenness/wavey walls across both can lights near access to bathroom -Ceiling unevenness/wavey wall above bed

Master Bathroom -Counter top is separating from back splash, large gap -Left sink does not hold standing water -Shower drain cover is fixed in grout, unable to remove to clean out -Shower grout is multiple colors, cracking and incorrect grout joint widths. The installer went against the change order, it stated to use Mapei walnut. We were told Custom grout is not available anymore, to revisit design center to pick new grout. -Medicine cabinet door makes contact with vanity light fixture

Garage -Hole in drywall above smaller garage door opener -Hole in drywall at sprinkler, near RV door

Thank you, Chris

https://mail.google.com/mail/u/0/?ik=78b31fbe7e&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted] 1/2 Received by Investigations 7/25/23, 7:38 AM State of Arizona Mail - Addendum for lot 42 07/25/2023 Sent from my Verizon, Samsung Galaxy smartphone From the Complainant Get Outlook for Android

https://mail.google.com/mail/u/0/?ik=78b31fbe7e&view=pt&search=all&permthid=thread-f:[number redacted]&simpl=msg-f:[number redacted] 2/2 Received by Investigations 7/25/23, 7:38 AM State of Arizona Mail - 2023-02393 07/25/2023 From the Complainant

John Smith <[email redacted]>

2023-02393 Christopher Murray <[email redacted]> Mon, Jul 24, 2023 at 7:48 PM To: John Smith <[email redacted]>, Desiree Murray <[email redacted]>

My apologies, I thought I hit send. It saved as a draft.

Front full bathroom, tub water faucet is not fastened to shower wall

Thank you

Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

From: John Smith <[email redacted]> Sent: Monday, July 24, 2023 4:56:59 PM To: Christopher Murray <[email redacted]>; Desiree Murray <[email redacted]> Subject: 2023-02393

[Quoted text hidden]

https://mail.google.com/mail/u/0/?ik=78b31fbe7e&view=pt&search=all&permmsgid=msg-f:[number redacted]&simpl=msg-f:[number redacted] 1/1 Complainant: Desiree Murray 12568 N Belden Pl Marana, AZ 85653

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Respondent: Richmond American Construction Inc 16427 N Scottsdale Rd Ste 175 Scottsdale, AZ 85254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 July 25, 2023

Re: Complaint No. 2023-02393

Dear Complainant and Respondent:

After the initial filing of the complaint 2023-02393, the Complainant submitted the attached addendum items.

A jobsite inspection is scheduled August 8, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time.

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Arizona Registrar of Contractors Addendum Jobsite Inspection Notes Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Complainant: Desiree Murray Respondent: Richmond American Construction Inc

Present for the complainant: Chris Murray Present for the respondent: Brandon Fila

Complaint Item 83: “Exterior -Block wall pillar cap is loose at south side of house” Investigator’s Observations: Verified. There is at least one loose cap block at the south side of the property Reference Pictures: 2 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 84: “Exterior -50+ roof tiles are damaged, cracked and missing corners” Investigator’s Observations: Verified. The complainant stated the roof was viewed with use of a drone. The respondent acknowledged all roof issues and stated all will be corrected. Reference Pictures: 3 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 85: “Exterior -Stucco is cracking and exposed wires coming through at multiple areas of house” Investigator’s Observations: Verified. There are several areas of stucco repair in progress, not yet complete or painted. There are several areas of wire lath visible through the stucco. Reference Pictures: 4-15 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 86: “Exterior -Driveway cement expansion joint edges are cracking and separating in large chunks” RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Investigator’s Observations: Verified. The concrete is chipped/crack along the tooled edges of the control joints, exposing the aggregate. Note: The cracking in the bottom of the control joints is currently within acceptable tolerance. Reference Pictures: 16-20 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 87: “Exterior -Relocation of tree in front yard” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). The respondent confirmed one tree in the front yard was relocated further away from the driveway, and closer to the sidewalk. Relocation of the tree was requested by the complainant. There is no written agreement specifying a location for the relocation. Reference Pictures: 21-22 Governing Rule: N/A

Complaint Item 88: “Entry hall -Metal object is coming through drywall near bottom left corner of window” Investigator’s Observations: Verified. Metal corner bead around the window is significantly bulged out at the corner(s). Reference Pictures: 23-25 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 89: “Full bathroom -Electrical switch box is crooked” Investigator’s Observations: Verified. gang electrical box in this bathroom is not level, off by approximately 3/8 inch. Reference Pictures: 26-27 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 90: “Full bathroom -Counter top is separated from back splash, large gap” Investigator’s Observations: Verified. Caulking cracks at sidesplash. Reference Pictures: 28 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 91: “Kitchen -Can lights are not flush” Investigator’s Observations: Verified. Recessed light trim rings are not flat/flush with the ceiling. Reference Pictures: 29-30

RCC100 11/14

Complaint Item 92: “Kitchen -Ceiling drywall joints are raised causing unevenness” Investigator’s Observations: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling. Reference Pictures: 31-36 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 93: “Great Room -Drywall joints are raised causing unevenness” Investigator’s Observations: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling. Reference Pictures: 31-36 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 94: “Great Room -Can lights are not flush” Investigator’s Observations: Verified. Recessed light trim rings are not flat/flush with the ceiling. Reference Pictures: 37 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 95: “Dining Room -Ceiling drywall unevenness above table near vent” Investigator’s Observations: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling. Reference Pictures: 31-36 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 96: “Dining Room -Ceiling unevenness/wavey wall left of patio door” Investigator’s Observations: Verified. RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy. Reference Pictures: 38-39 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 97: “Laundry Room -Drywall piece for attic access is damaged, the corner is broken off” Investigator’s Observations: Verified. The attic access panel is damaged and has damaged weather stripping. Reference Pictures: 40 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 98: “Master Bedroom -Ceiling unevenness/wavey walls across both can lights near access to bathroom -Ceiling unevenness/wavey wall above bed” Investigator’s Observations: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The ceiling in the master bedroom room is not flat. The ceiling is noticeably and excessively wavy. Reference Pictures: 41-47 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 99: “Master Bathroom -Counter top is separating from back splash, large gap” Investigator’s Observations: Verified. Caulking cracks at sidesplash. Reference Pictures: 48 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 100: “Master Bathroom -Left sink does not hold standing water” Investigator’s Observations: Verified. The drain stopper does not function properly at the left sink Reference Pictures: 49 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 101: “Master Bathroom -Shower drain cover is fixed in grout, unable to remove to clean out” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). There is grout between the shower drain cap and the shower floor tiles. There is no evidence to indicate this was installed against manufacturer installation instructions. Reference Pictures: 50-51 RCC100 11/14

Arizona Registrar of Contractors Jobsite Inspection Notes Governing Rule: N/A

Complaint Item 102: “Master Bathroom -Shower grout is multiple colors, cracking…The installer went against the change order, it stated to use Mapei walnut. We were told Custom grout is not available anymore, to revisit design center to pick new grout.” Investigator’s Observations: Verified. There is some cracking in the corners of the shower. The respondent acknowledged the grout color variation and stated all the shower grout will be color sealed. Reference Pictures: 52-53 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 103: “Master Bathroom -Shower grout…incorrect grout joint widths…” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). The complainant stated this is specific to the grout lines on the shower floor. Grout joint widths in the shower floor is considered to be within acceptable tolerance. Reference Pictures: 54-59 Governing Rule: N/A

Complaint Item 104: “Master Bathroom -Medicine cabinet door makes contact with vanity light fixture” Investigator’s Observations: Verified. The medicine cabinet door hits the light fixture. Reference Pictures: 60 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 105: “Garage -Hole in drywall above smaller garage door opener -Hole in drywall at sprinkler, near RV door” Investigator’s Observations: Verified. The drywall is over-cut around the sprinkler heads, and around at least one electrical box. Reference Pictures: 61-63 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 106: “Front full bathroom, tub water faucet is not fastened to shower wall” Investigator’s Observations: Verified. The tub spout is not secure. Reference Pictures: 64 Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

RCC100 11/14

Addendum Item(s) Inspection Photos 1 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Addendum Item(s) Inspection Photos 2 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Loose cap block at south side of property.

Addendum Item(s) Inspection Photos 3 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Tile missing from roof.

Addendum Item(s) Inspection Photos 4 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of stucco patches not complete or painted.

Addendum Item(s) Inspection Photos 5 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of stucco patches not complete or painted.

Addendum Item(s) Inspection Photos 6 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of stucco patches not complete or painted.

Addendum Item(s) Inspection Photos 7 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of stucco patches not complete or painted.

Addendum Item(s) Inspection Photos 8 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of stucco patches not complete or painted.

Addendum Item(s) Inspection Photos 9 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of stucco patches not complete or painted.

Addendum Item(s) Inspection Photos 10 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of wire lath visible through stucco

Addendum Item(s) Inspection Photos 11 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of wire lath visible through stucco

Addendum Item(s) Inspection Photos 12 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of wire lath visible through stucco

Addendum Item(s) Inspection Photos 13 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of wire lath visible through stucco

Addendum Item(s) Inspection Photos 14 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of wire lath visible through stucco

Addendum Item(s) Inspection Photos 15 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Several areas of wire lath visible through stucco

Addendum Item(s) Inspection Photos 16 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Concrete chipped at control joints, exposing the aggregate.

Addendum Item(s) Inspection Photos 17 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Concrete chipped at control joints, exposing the aggregate.

The width of the cracks in the control joints does not exceed the acceptable tolerance of 3/8 inch.

Addendum Item(s) Inspection Photos 18 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Concrete chipped at control joints, exposing the aggregate.

The width of the cracks in the control joints does not exceed the acceptable tolerance of 3/8 inch.

Addendum Item(s) Inspection Photos 19 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Concrete chipped at control joints, exposing the aggregate.

The width of the cracks in the control joints does not exceed the acceptable tolerance of 3/8 inch.

Addendum Item(s) Inspection Photos 20 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Concrete chipped at control joints, exposing the aggregate.

The width of the cracks in the control joints does not exceed the acceptable tolerance of 3/8 inch.

Addendum Item(s) Inspection Photos 21 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The respondent confirmed one tree in the front yard was relocated further away from the driveway, and closer to the sidewalk. Relocation of the tree was requested by the complainant. There is no written agreement specifying a location for the relocation.

Addendum Item(s) Inspection Photos 22 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Irrigation “spider tube” uphill from the tree

Addendum Item(s) Inspection Photos 23 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Entry hallway area: Metal corner bead around the window is significantly bulged out at the corner(s).

Addendum Item(s) Inspection Photos 24 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Entry hallway area: Metal corner bead around the window is significantly bulged out at the corner(s).

Addendum Item(s) Inspection Photos 25 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Entry hallway area: Metal corner bead around the window is significantly bulged out at the corner(s).

Addendum Item(s) Inspection Photos 26 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Full bathroom: gang electrical box in this bathroom is not level, off by approximately 3/8 inch.

Addendum Item(s) Inspection Photos 27 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Full bathroom: gang electrical box in this bathroom is not level, off by approximately 3/8 inch.

Addendum Item(s) Inspection Photos 28 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Full bathroom: Caulking cracks at side splash.

Addendum Item(s) Inspection Photos 29 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Recessed light trim rings are not flat/flush with the ceiling.

Addendum Item(s) Inspection Photos 30 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Recessed light trim rings are not flat/flush with the ceiling.

Addendum Item(s) Inspection Photos 31 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling.

Addendum Item(s) Inspection Photos 32 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Addendum Item(s) Inspection Photos 33 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Addendum Item(s) Inspection Photos 34 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Addendum Item(s) Inspection Photos 35 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Addendum Item(s) Inspection Photos 36 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Addendum Item(s) Inspection Photos 37 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Recessed light trim rings are not flat/flush with the ceiling.

Addendum Item(s) Inspection Photos 38 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 39 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 40 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The attic access panel is damaged and has damaged weather stripping.

Addendum Item(s) Inspection Photos 41 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The ceiling in the master bedroom room is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 42 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible.

Addendum Item(s) Inspection Photos 43 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible.

Addendum Item(s) Inspection Photos 44 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible.

Addendum Item(s) Inspection Photos 45 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the master bedroom room is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 46 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the master bedroom room is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 47 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

The ceiling in the master bedroom room is not flat. The ceiling is noticeably and excessively wavy.

Addendum Item(s) Inspection Photos 48 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master bathroom: Caulking cracks at side splash.

Addendum Item(s) Inspection Photos 49 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master bathroom: The drain stopper does not function properly at the left sink

Addendum Item(s) Inspection Photos 50 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: There is grout between the shower drain cap and the shower floor tiles. There is no evidence to indicate this was installed against manufacturer installation instructions.

Addendum Item(s) Inspection Photos 51 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: There is grout between the shower drain cap and the shower floor tiles. There is no evidence to indicate this was installed against manufacturer installation instructions.

Addendum Item(s) Inspection Photos 52 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: There is some cracking in the corners of the shower. The respondent acknowledged the grout color variation and stated all the shower grout will be color sealed.

Addendum Item(s) Inspection Photos 53 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: There is some cracking in the corners of the shower. The respondent acknowledged the grout color variation and stated all the shower grout will be color sealed.

Addendum Item(s) Inspection Photos 54 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: Grout joint widths in the shower floor is considered to be within acceptable tolerance.

Addendum Item(s) Inspection Photos 55 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: Grout joint widths in the shower floor is considered to be within acceptable tolerance.

Addendum Item(s) Inspection Photos 56 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: Grout joint widths in the shower floor is considered to be within acceptable tolerance.

Addendum Item(s) Inspection Photos 57 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: Grout joint widths in the shower floor is considered to be within acceptable tolerance.

Addendum Item(s) Inspection Photos 58 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: Grout joint widths in the shower floor is considered to be within acceptable tolerance.

Addendum Item(s) Inspection Photos 59 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Shower: Grout joint widths in the shower floor is considered to be within acceptable tolerance.

Addendum Item(s) Inspection Photos 60 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Master Bathroom: The medicine cabinet door hits the light fixture.

Addendum Item(s) Inspection Photos 61 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Garage: The drywall is over-cut around the sprinkler heads, and around at least one electrical box.

Addendum Item(s) Inspection Photos 62 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Garage: The drywall is over-cut around the sprinkler heads, and around at least one electrical box.

Addendum Item(s) Inspection Photos 63 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Garage: The drywall is over-cut around the sprinkler heads, and around at least one electrical box.

Addendum Item(s) Inspection Photos 64 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 8/8/2023 Inspection Time: 9:00AM Address: 12568 N. Belden Pl., Marana, AZ 85653

Front bathroom: The tub spout is not secure.

Katie Hobbs, Governor Martín Quezada, Director

Complainant: Desiree Murray 12568 N Belden Pl Marana, AZ 85653

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Richmond American Construction Inc 16427 N Scottsdale Rd Ste 175 Scottsdale, AZ 85254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

August 21, 2023

License No. ROC 206612

Re: Complaint No. 2023-02393

AMENDED WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

This means the license is suspended for lack of qualifying party, lack of bond, nonrenewal, Recovery Fund payout, or for any reason listed in A.R.S. § 32-1124(F).

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 2: “Bedroom 1: Door doesn’t shut properly- door latch not catching” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 4: “Bedroom 1: Baseboard in closet damage” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 5: “Bedroom 1: Closet door casing damaged” Investigator’s Observations: Verified. All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 6: “Bedroom 1:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Baseboard 90 degree corner wall (front right) damage” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 8: “Bedroom 1: Closet door too tight (hinge side)” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 9: “Bedroom 1: Door latch/striker not installed properly;” Investigator’s Observations: Verified.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 10: “Front Bathroom: Medicine cabinet not flush to wall” Investigator’s Observations: Verified. The medicine cabinet is not fully recessed in wall. There is a gap between the metal flange and the drywall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 13: “Front Bathroom: Damaged cabinets;” Investigator’s Observations: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 16: “Bedroom 2: Sliding closet door, left side not hung;” Investigator’s Observations: Verified. The bypass closet doors are not adjusted properly to the closet opening and/or the closet opening sides are not plumb. The gap between the bottom of the door and the opening is approximately 1/2 inch on both sides. There is a damaged lower corner of one door, and moisture damage to one of the doors. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 18: “Front Entry: 1st wall left side archway bump out- bowed wall” Investigator’s Observations: Verified. The bump-out portion of the wall is approximately 1/2 inch wider at the top than at the bottom indicating one, or both, wall surfaces are not plumb. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 19: “Front Entry: Coat closet latch, door too tight” Investigator’s Observations: Verified. All interior doors have similar conditions:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 20: “Front Entry: Door latch/striker not installed properly;” Investigator’s Observations: Verified. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Additionally, the double doors to the media room are warped and damaged at the astragal. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 24: “Media room: Front top left corner ceiling- drywall not floated properly- ceiling not level;” Investigator’s Observations: Verified. The ceiling in the den is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 25: “Linen closet: Door latch/striker not installed properly, gap bottom left;” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 27: “Hall bath: Door top right, gap” Investigator’s Observations: Verified.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 28: “Hall bath: Baseboard damage- bottom left;” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 30: “Laundry Room: Fire rated door- doesn’t fully shut, gaps, door frame” Investigator’s Observations: Verified.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 31: “Laundry Room: Fire rated door latch/striker/deadbolt not installed properly” Investigator’s Observations: Verified. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 32: “Laundry Room: Coat closet door latch striker not installed properly, gap bottom left” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 34: “Laundry Room: Whole home fan not flush to ceiling” Investigator’s Observations: Verified.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

The exhaust fan in the laundry room is not installed flush to the ceiling. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 35: “Laundry Room: Attic access- wood border not installed properly” Investigator’s Observations: Verified. There is visible damage to the drywall attic access panel, and unfilled nail holes in the trim/opening. This was described to also include the insulation barrier directly above the access panel. The insulation barrier was not viewed during this inspection; however, the respondent acknowledged this will be corrected. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 37: “Kitchen: Tile lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 39: “Kitchen: Wall above pantry door, ceiling not level” Investigator’s Observations: Verified. The ceiling in the kitchen is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 41: “Kitchen: Damaged cabinets” Investigator’s Observations: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 43: “Living Room: Tile lippage” Investigator’s Observations: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 44: “Living Room: Top right corner- ceiling not level;” Investigator’s Observations: Verified. The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 46: “Covered patio: Drywall lid- cut too short, large gaps around perimeter;” Investigator’s Observations: Verified. Corrective work has been started, but not completed. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 47: “Master bedroom: Entry to room- baseboard cut incorrectly, excessive caulk” Investigator’s Observations: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 48: “Master bedroom: Door- rubs at bottom left” Investigator’s Observations: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 49: “Master bedroom: Tile lippage/chipped tile;” Investigator’s Observations: Verified. All areas of interior tile have similar conditions:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 50: “Master bathroom: Medicine cabinet wall bowed, doesn’t sit flush to wall” Investigator’s Observations: Verified. The medicine cabinet is not fully secured and not fully recessed in wall. There is a gap between the metal flange and the drywall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 51: “Master bathroom: Holes in wall behind vanity light fixtures” Investigator’s Observations: Verified. There visible cuts, voids, and unfinished drywall around the light fixtures. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 52: “Master bathroom: Unfinished baseboard at shower” Investigator’s Observations: Verified. Base trim near master shower is incomplete with exposed rough end cuts of the trim. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 55: “Master bathroom: Master shower glass, tile not angled correctly, pools water” Investigator’s Observations: Verified. The tile below the glass shower enclosure slopes away from the shower floor. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 56: “Master bathroom: Shower can lights not flush to ceiling” Investigator’s Observations: Verified. The recessed light trim is not flush to the ceiling drywall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 61: “Exterior: Missing roof vents Unpainted roof piping” Investigator’s Observations: Verified. The respondent acknowledged all roofing issues will be corrected, including one visibly displaced tile near the front entry of the house. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 63: “…all rectangle tile will be installed with 3/16" grout joints according to Richmond documentation.” Investigator’s Observations: Verified. Tile is installed with 1/4 inch grout joints. Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 66: “Windows are missing pull tabs and damaged weep holes” Investigator’s Observations: Verified. Some windows have missing and/or damaged weep opening inserts. Pull tabs are missing from some screens. Some areas of screening material loose from screen frame in location intended for pull tabs. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 67: “Hole underneath fire bell Excess stucco around coach lights due to relocation from incorrect installation Hole in stucco underneath coach light, wires are visible” Investigator’s Observations: Verified. Areas of incomplete stucco patch work. There is a void in the stucco below the fire suppression system alarm bell. Recent stucco work around front exterior lights is not complete, and texture is poorly matched. There is stucco on the fixtures. There are voids between the stucco and the fixtures. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 68: “Garage 9'x8' door panel with windows does not match RV door window panel” Investigator’s Observations: Verified. The glass panel sections of the two overhead garage doors do not match. The respondent confirmed the glass panel section of the primary vehicle door should be replaced to match the glass panel sections of the RV garage door. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 71: “Exterior metal vent on north side of house is not fastened to wall” Investigator’s Observations: Verified. The louvered grill on the side of the garage is not secure to the wall. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 74: “Kitchen sink has multiple scratches” Investigator’s Observations: Verified. The respondent confirmed the sink is ordered and intended to be replaced. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 75: “Dining room patio door wall is wavey at left corner near ceiling” Investigator’s Observations: Verified. The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 78: “Wall panel in master closet isn't flush to wall” Investigator’s Observations: Verified. The cover of the smart panel in the master closet is not flush to the wall around the full perimeter. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 80: “Damage to dryer during drywall repair visit, dented and scratched” Investigator’s Observations: Verified. The respondent confirmed this damage was caused during recent drywall work. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 81: “Large holes around ceiling sprinklers in garage” Investigator’s Observations: Verified. There are voids in the drywall around the sprinkler heads. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 82: “Multiple floor tiles throughout house where grout does not meet edge of tile. Several more tiles found throughout entire house that are damaged from micro chipping. Affected areas: -entry –hall -front full bath -half bath –kitchen -dining room -great room -entry to master -master bedroom -master bath and closet” Investigator’s Observations: Verified. Tile is installed with 1/4 inch grout joints. Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.” All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during the ROC jobsite inspection. The complainant did submit a document signed by Alex Pedroza that includes: “…regrout entire floor of house.” Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 84: “Exterior -50+ roof tiles are damaged, cracked and missing corners” Investigator’s Observations: Verified. The complainant stated the roof was viewed with use of a drone. The respondent acknowledged all roof issues and stated all will be corrected. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 85: “Exterior -Stucco is cracking and exposed wires coming through at multiple areas of house” Investigator’s Observations: Verified. There are several areas of stucco repair in progress, not yet complete or painted. There are several areas of wire lath visible through the stucco. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 86: “Exterior -Driveway cement expansion joint edges are cracking and separating in large chunks” Investigator’s Observations: Verified. The concrete is chipped/crack along the tooled edges of the control joints, exposing the aggregate. Note: The cracking in the bottom of the control joints is currently within acceptable tolerance. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 88: “Entry hall -Metal object is coming through drywall near bottom left corner of window” Investigator’s Observations: Verified. Metal corner bead around the window is significantly bulged out at the corner(s). Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 89: “Full bathroom -Electrical switch box is crooked” Investigator’s Observations: Verified. gang electrical box in this bathroom is not level, off by approximately 3/8 inch. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 90: “Full bathroom -Counter top is separated from back splash, large gap”

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Investigator’s Observations: Verified. Caulking cracks at sidesplash. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 91: “Kitchen -Can lights are not flush” Investigator’s Observations: Verified. Recessed light trim rings are not flat/flush with the ceiling. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 92: “Kitchen -Ceiling drywall joints are raised causing unevenness” Investigator’s Observations: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 93: “Great Room -Drywall joints are raised causing unevenness” Investigator’s Observations: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 94: “Great Room -Can lights are not flush” Investigator’s Observations: Verified. Recessed light trim rings are not flat/flush with the ceiling. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 96: “Dining Room -Ceiling unevenness/wavey wall left of patio door” Investigator’s Observations: Verified. The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 97: “Laundry Room -Drywall piece for attic access is damaged, the corner is broken off” Investigator’s Observations: Verified. The attic access panel is damaged and has damaged weather stripping. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 98: “Master Bedroom -Ceiling unevenness/wavey walls across both can lights near access to bathroom -Ceiling unevenness/wavey wall above bed” Investigator’s Observations: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The ceiling in the master bedroom room is not flat. The ceiling is noticeably and excessively wavy. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 99: “Master Bathroom -Counter top is separating from back splash, large gap” Investigator’s Observations: Verified. Caulking cracks at sidesplash. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 100: “Master Bathroom -Left sink does not hold standing water” Investigator’s Observations: Verified. The drain stopper does not function properly at the left sink

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 104: “Master Bathroom -Medicine cabinet door makes contact with vanity light fixture” Investigator’s Observations: Verified. The medicine cabinet door hits the light fixture. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 105: “Garage -Hole in drywall above smaller garage door opener -Hole in drywall at sprinkler, near RV door” Investigator’s Observations: Verified. The drywall is over-cut around the sprinkler heads, and around at least one electrical box. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

Complaint Item 106: “Front full bathroom, tub water faucet is not fastened to shower wall” Investigator’s Observations: Verified. The tub spout is not secure. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Complaint Item 59: “Master bathroom: Chipped tile shower wall- 5 feet off the ground;” Investigator’s Observations: This allegation is NOT verified as a violation of A.R.S. § 32-1154(A). Only one chipped wall tile was pointed out during this inspection. The chip is minor and not readily visible from normal viewing conditions/distances. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9-108(a) A contractor shall perform work in a professional and workmanlike manner.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely,

John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Complainant: Desiree Murray 12568 N Belden Pl Marana, AZ 85653

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 12/23 Respondent: Richmond American Construction Inc 16427 N Scottsdale Rd Ste 175 Scottsdale, AZ 85254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 12/23 February 14, 2024

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-02393

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for Monday, March 25, 2024 at 10:00 AM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely,

John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 12/23 Compliance Inspection Photos 1 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 2 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 3 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 4 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 5 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 6 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 7 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 8 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 9 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 10 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 11 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 12 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 13 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 14 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 15 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 16 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 17 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 18 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 19 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 20 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 21 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 22 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 23 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 24 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 25 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 26 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 27 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 28 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 29 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 30 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 31 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 32 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 33 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 34 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 35 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 36 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 37 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 38 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 39 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 40 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 41 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 42 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 43 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 44 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 45 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 46 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 47 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 48 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 49 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 50 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 51 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 52 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 53 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 54 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 55 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 56 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 57 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 58 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 59 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 60 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 61 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 62 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 63 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 64 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 65 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 66 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 67 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 68 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 69 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 70 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 71 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 72 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 73 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 74 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Compliance Inspection Photos 75 Case No.: 2023-02393 Investigator: John Smith #194 Inspection Date: 3/25/2024 Inspection Time: 10:00AM Jobsite address: 12568 N. Beldon Pl., Marana, AZ 85653

Complainant: Desiree Murray 12568 N Belden Pl Marana, AZ 85653

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Respondent: Richmond American Construction Inc 16427 N Scottsdale Rd Ste 175 Scottsdale, AZ 85254

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Case No.: 2023-02393 Investigator: John Smith Inspection Date: Monday, March 25, 2024 Inspection Time: 10:00 AM

Complainant: Desiree Murray

Respondent: Richmond American Construction Inc

Compliance Jobsite Inspection

Present for the Complainant: • Desiree Murray • Christopher Murray Present for the Respondent: • Varnado Standifer • Lee Golder • Sandra Garrett

Number of days from issuance of the Directive to this inspection: 313 • Initial Directive issued 5/17/2023, specifying a due date of 7/12/2023 • Amended Directive issued 8/21/2023, specifying a due date of 10/2/2023

Compliance Findings: The respondent has not taken appropriate corrective action to comply with the Directive. Governing Rule: A.R.S. § 32-1154(A)(22): Failure to take appropriate corrective action to comply with this chapter or with the rules adopted pursuant to this chapter…

Compliance Jobsite Inspection General Notes: • This Compliance Inspection was to evaluate the current conditions of item(s) requiring corrective action as stated on the Directive. Those item(s) are listed below. • During this inspection, the complainant stated the A/C condenser unit was damaged by the respondent during corrective work. There is visible scratches on the top of the unit, and small areas of bent fins inside the unit. There is insufficient evidence to verify this as the responsibility of the respondent.

Complaint Item 1: “Outside Front Door: Exterior door casing not flush to house Front door not installed properly (gaps, rubs on threshold);” Investigator’s Observations from the initial inspection: Verified. The exterior trim around the main entry door is not sealed to, or tight to, the stucco. The gap is approximately 1/2 inch. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Additionally, there is uneven miters, trim nails protruding through the jamb, wire lath visible through the stucco, and unfinished stucco repairs. Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. The exterior trim around the main entry door is not sealed to, or tight to, the stucco. Areas of paint inadequately cover the surface. Are of paint with blemishes. Areas unpainted.

Complaint Item 2: “Bedroom 1: Door doesn’t shut properly- door latch not catching” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 4: “Bedroom 1: Baseboard in closet damage” Investigator’s Observations from the initial inspection: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Compliance Inspection Findings for this item: This has been resolved. The complainant acknowledged this was settled financially.

Complaint Item 5: “Bedroom 1: 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Closet door casing damaged” Investigator’s Observations from the initial inspection: Verified. All areas of interior casings have similar conditions: Unfilled or poorly filled nail holes Chips in the surface Debris/runs in the paint Gaps at miter joints One location missing Compliance Inspection Findings for this item: This has been resolved. The complainant acknowledged this was corrected by painters hired directly by the complainant.

Complaint Item 6: “Bedroom 1: Baseboard 90 degree corner wall (front right) damage” Investigator’s Observations from the initial inspection: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Compliance Inspection Findings for this item: This has been resolved. The complainant acknowledged this was settled financially.

Complaint Item 7: “Bedroom 1: Baseboard 90 degree corner wall (back left)- bowed wall” Investigator’s Observations from the initial inspection: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Compliance Inspection Findings for this item: This has been resolved. The complainant acknowledged this was settled financially.

Complaint Item 8: “Bedroom 1: Closet door too tight (hinge side)” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 9: “Bedroom 1: Door latch/striker not installed properly;” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 10: “Front Bathroom: Medicine cabinet not flush to wall” Investigator’s Observations from the initial inspection: Verified. The medicine cabinet is not fully recessed in wall. There is a gap between the metal flange and the drywall. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 11: “Front Bathroom: Tile lippage” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 12: “Front Bathroom: Bathroom door top right- too tight” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 13: “Front Bathroom: Damaged cabinets;” Investigator’s Observations from the initial inspection: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. All areas of cabinets have similar conditions: Visible scratches in the finish. Grout on the surface, around the bases / toe kicks.

Complaint Item 14: “Bedroom 2: Door sticks- top left” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 15: “Bedroom 2: Door latch/striker not installed properly” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 16: “Bedroom 2: Sliding closet door, left side not hung;” 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Investigator’s Observations from the initial inspection: Verified. The bypass closet doors are not adjusted properly to the closet opening and/or the closet opening sides are not plumb. The gap between the bottom of the door and the opening is approximately 1/2 inch on both sides. There is a damaged lower corner of one door, and moisture damage to one of the doors. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 17: “Front Entry: Chipped tile and lippage” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 18: “Front Entry: 1st wall left side archway bump out- bowed wall” Investigator’s Observations from the initial inspection: Verified. The bump-out portion of the wall is approximately 1/2 inch wider at the top than at the bottom indicating one, or both, wall surfaces are not plumb. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. The surfaces are now within 1/4 inch of parallel; however, the inside corner is not square or straight.

Complaint Item 19: “Front Entry: Coat closet latch, door too tight” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 20: “Front Entry: Door latch/striker not installed properly;” Investigator’s Observations from the initial inspection: Verified. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. The exterior trim around the main entry door is not sealed to, or tight to, the stucco. Areas of paint inadequately cover the surface. Are of paint with blemishes. Areas unpainted.

Complaint Item 21: “Hallway: Tile lippage/chipped tile” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 23: “Media room: Double doors- damaged door stop, doors don’t shut properly, top left too tight, doors do not align correctly at meeting point” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Additionally, the double doors to the media room are warped and damaged at the astragal. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 24: “Media room: Front top left corner ceiling- drywall not floated properly- ceiling not level;” Investigator’s Observations from the initial inspection: Verified. The ceiling in the den is not flat. The ceiling is noticeably and excessively wavy. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 25: “Linen closet: Door latch/striker not installed properly, gap bottom left;” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 26: “Hall bath: Door latch/striker not installed properly” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions:

Complaint Item 27: “Hall bath: Door top right, gap” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 28: “Hall bath: Baseboard damage- bottom left;” Investigator’s Observations from the initial inspection: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Compliance Inspection Findings for this item: This has been resolved. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 The complainant acknowledged this was settled financially.

Complaint Item 29: “Laundry Room: Tile lippage/chipped tile” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 30: “Laundry Room: Fire rated door- doesn’t fully shut, gaps, door frame” Investigator’s Observations from the initial inspection: Verified. Spacing between the door slab and door jamb is uneven. Spacing between the door slab and the door jamb should be even, consistent, and clear 1/8 inch at top and sides. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 31: “Laundry Room: Fire rated door latch/striker/deadbolt not installed properly” Investigator’s Observations from the initial inspection: Verified. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 32: “Laundry Room: Coat closet door latch striker not installed properly, gap bottom left” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 33: “Laundry Room: Door to wash room- door latch/striker not installed properly, door rubbing bottom left corner” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops. Inspection Findings for this item: Choose an item.

Complaint Item 34: “Laundry Room: Whole home fan not flush to ceiling” Investigator’s Observations from the initial inspection: Verified. The exhaust fan in the laundry room is not installed flush to the ceiling. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 35: “Laundry Room: Attic access- wood border not installed properly” Investigator’s Observations from the initial inspection: Verified. There is visible damage to the drywall attic access panel, and unfilled nail holes in the trim/opening. This was described to also include the insulation barrier directly above the access panel. The insulation barrier was not viewed during this inspection; however, the respondent acknowledged this will be corrected. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Complaint Item 36: “Laundry Room: Attic access: plywood cracked leading to AC;” Investigator’s Observations from the initial inspection: Verified. This was not viewed during this inspection; however, the respondent acknowledged this will be corrected. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 37: “Kitchen: Tile lippage” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 38: “Kitchen: Pantry door- too tight” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 39: “Kitchen: Wall above pantry door, ceiling not level” 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Investigator’s Observations from the initial inspection: Verified. The ceiling in the kitchen is not flat. The ceiling is noticeably and excessively wavy. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 40: “Kitchen: Can lights not flush to ceiling” Investigator’s Observations from the initial inspection: Verified. Some recessed light trims are not flush to the ceiling drywall. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Some recessed light trims are not flush to the ceiling drywall. Additionally, more drywall corrections are required.

Complaint Item 41: “Kitchen: Damaged cabinets” Investigator’s Observations from the initial inspection: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. All areas of cabinets have similar conditions: Visible scratches in the finish. Grout on the surface, around the bases / toe kicks.

Complaint Item 42: “Kitchen: Gap between kitchen cabinet and wall by fridge;” Investigator’s Observations from the initial inspection: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. All areas of cabinets have similar conditions: Visible scratches in the finish. Grout on the surface, around the bases / toe kicks.

Complaint Item 43: “Living Room: Tile lippage” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 44: “Living Room: Top right corner- ceiling not level;” Investigator’s Observations from the initial inspection: Verified. The ceiling in the living room is not flat. The ceiling is noticeably and excessively wavy. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 45: “Dining Room: Tile lippage;” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 46: “Covered patio: Drywall lid- cut too short, large gaps around perimeter;” Investigator’s Observations from the initial inspection: Verified. Corrective work has been started, but not completed. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 47: “Master bedroom: Entry to room- baseboard cut incorrectly, excessive caulk” Investigator’s Observations from the initial inspection: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Compliance Inspection Findings for this item: This has been resolved. The complainant acknowledged this was settled financially.

Complaint Item 48: “Master bedroom: Door- rubs at bottom left” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions:

Complaint Item 49: “Master bedroom: Tile lippage/chipped tile;” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 50: “Master bathroom: Medicine cabinet wall bowed, doesn’t sit flush to wall” Investigator’s Observations from the initial inspection: Verified. The medicine cabinet is not fully secured and not fully recessed in wall. There is a gap between the metal flange and the drywall. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. The medicine cabinet is not fully recessed in wall. There is a gap between the metal flange and the drywall.

Complaint Item 51: “Master bathroom: Holes in wall behind vanity light fixtures” Investigator’s Observations from the initial inspection: Verified. There visible cuts, voids, and unfinished drywall around the light fixtures. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 52: “Master bathroom: Unfinished baseboard at shower” Investigator’s Observations from the initial inspection: Verified. Base trim near master shower is incomplete with exposed rough end cuts of the trim. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Complaint Item 53: “Master bathroom: Damaged cabinets” Investigator’s Observations from the initial inspection: Verified. All areas of cabinets have similar conditions: Chipped/damaged shelf/shelves Unfilled or poorly filled nail holes Chips/scratches in the finish Dings/dents in the finish Split(s) in the face frame Saw dust Missing/loose hinge screws Crown molding cut short at wall Doors and drawer fronts not properly aligned Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. All areas of cabinets have similar conditions: Visible scratches in the finish. Grout on the surface, around the bases / toe kicks.

Complaint Item 54: “Master bathroom: Tile lippage” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during this inspection. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter. The color variation is considered to be excessive is in the master bathroom.

Complaint Item 55: “Master bathroom: Master shower glass, tile not angled correctly, pools water” Investigator’s Observations from the initial inspection: Verified. The tile below the glass shower enclosure slopes away from the shower floor. Compliance Inspection Findings for this item: Included in an email from the complainant, 8/24/2023 2:46PM 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 “…retract complaint item 55…”

Complaint Item 56: “Master bathroom: Shower can lights not flush to ceiling” Investigator’s Observations from the initial inspection: Verified. The recessed light trim is not flush to the ceiling drywall. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 57: “Master bathroom: Toilet door, too tight, paint rubbing off” Investigator’s Observations from the initial inspection: Verified. All interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. There areas of paint rubbing. The backsets and strike plates are poorly mortised/installed. Some have excessive gaps, some are not flush. Areas of unfilled / poorly filled holes. Areas of debris on/in the painted surfaces. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Interior doors have similar conditions: Spacing between the door slabs and door jambs is uneven and insufficient. Spacing between door slabs and the door jambs should be even, consistent, and clear 1/8 inch at top and sides. Hinges are creaking. Uneven reveals between door slabs and door stops.

Complaint Item 58: “Master bathroom: Toilet room, damaged baseboard, excessive caulk” Investigator’s Observations from the initial inspection: Verified. All areas of interior base trim have similar conditions: Chips in the corners/miters Dings/dents in the surface Debris in the paint Unfilled or poorly filled nail holes Cut short at cabinet(s) Poorly aligned at some inside corners Excessive gaps at inside corners Compliance Inspection Findings for this item: This has been resolved. The complainant acknowledged this was settled financially.

Complaint Item 60: “Master closet: Vent not flush to ceiling;” Investigator’s Observations from the initial inspection: Verified. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 The air diffuser is not flush to the ceiling drywall. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. The air diffuser is not square to, or parallel with, the wall.

Complaint Item 61: “Exterior: Missing roof vents Unpainted roof piping” Investigator’s Observations from the initial inspection: Verified. The respondent acknowledged all roofing issues will be corrected, including one visibly displaced tile near the front entry of the house. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. At least one visible exhaust flue is missing a storm collar.

Complaint Item 62: “Exterior: ABS black pipe never was scoped with camera, no signature in electric box” Investigator’s Observations from the initial inspection: Verified. The respondent stated they will either provide confirmation this was completed, or have this completed. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been completed.

Complaint Item 63: “…all rectangle tile will be installed with 3/16" grout joints according to Richmond documentation.” Investigator’s Observations from the initial inspection: Verified. Tile is installed with 1/4 inch grout joints. Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.” Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 64: “…signature from Alex Pedroza on 8/26/22, Interior Logic will re-grout entire floor of house on 8/29/22. Re-grout was decided by Richmond and Interior Logics because the entire home had serve low groute in multiple areas that did not meet ANSI standards.” Investigator’s Observations from the initial inspection: Verified. All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 All tile conditions were acknowledged by the respondent during the ROC jobsite inspection. The complainant did submit a document signed by Alex Pedroza that includes: “…regrout entire floor of house.” Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 65: “Door bell is not illuminated” Investigator’s Observations from the initial inspection: Verified. The doorbell button is not illuminated. The respondent confirmed this doorbell button is supposed to be illuminated. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 66: “Windows are missing pull tabs and damaged weep holes” Investigator’s Observations from the initial inspection: Verified. Some windows have missing and/or damaged weep opening inserts. Pull tabs are missing from some screens. Some areas of screening material loose from screen frame in location intended for pull tabs. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 67: “Hole underneath fire bell Excess stucco around coach lights due to relocation from incorrect installation Hole in stucco underneath coach light, wires are visible” Investigator’s Observations from the initial inspection: Verified. Areas of incomplete stucco patch work. There is a void in the stucco below the fire suppression system alarm bell. Recent stucco work around front exterior lights is not complete, and texture is poorly matched. There is stucco on the fixtures. There are voids between the stucco and the fixtures. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Areas of incomplete stucco and unpainted patch work. There is a void in the stucco below the fire suppression system alarm bell.

Complaint Item 68: “Garage 9'x8' door panel with windows does not match RV door window panel” Investigator’s Observations from the initial inspection: Verified. The glass panel sections of the two overhead garage doors do not match. The respondent confirmed the glass panel section of the primary vehicle door should be replaced to match the glass panel sections of the RV garage door. Governing Rule: A.R.S. § 32-1154 (A)(3) - R4-9-108(a): Violation of any rule adopted by the registrar; Namely R 4-9- 108(a) A contractor shall perform work in a professional and workmanlike manner. Compliance Inspection Findings for this item: This has been corrected. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 The complainant stated this has been fixed.

Complaint Item 69: “Garage trim not fastened to wall surround” Investigator’s Observations from the initial inspection: Verified. Overhead garage door trim/seal is loose from the wall. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Instead of replacing the trim sections, a second layer of trim was installed on top of the pre-existing trim sections at the sides, not at the top. The new trim is not painted.

Complaint Item 70: “Painted stucco around garage doors is two- tone, not matching other Deacon houses in development” Investigator’s Observations from the initial inspection: Verified. The respondent confirmed the incorrect color/scheme was used around the overhead garage door openings. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 71: “Exterior metal vent on north side of house is not fastened to wall” Investigator’s Observations from the initial inspection: Verified. The louvered grill on the side of the garage is not secure to the wall. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 72: “Front full bath, mirror has scratches at bottom left corner” Investigator’s Observations from the initial inspection: Verified. The respondent confirmed this mirror is ordered and intended to be replaced. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 74: “Kitchen sink has multiple scratches” Investigator’s Observations from the initial inspection: Verified. The respondent confirmed the sink is ordered and intended to be replaced. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 75: “Dining room patio door wall is wavey at left corner near ceiling” Investigator’s Observations from the initial inspection: Verified. The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Complaint Item 76: “Master bathroom mirror is scratched from behind, exposing multiple black specs” Investigator’s Observations from the initial inspection: Verified. The respondent confirmed this mirror is ordered and intended to be replaced. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 77: “Master bathroom, while facing mirror, right vanity light support bar is warped” Investigator’s Observations from the initial inspection: Verified. The right light fixture is out of level and/or bent. The left globe is approximately 1/4 inch lower than the right globe. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 78: “Wall panel in master closet isn't flush to wall” Investigator’s Observations from the initial inspection: Verified. The cover of the smart panel in the master closet is not flush to the wall around the full perimeter. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 79: “Master closet walls are wavey at ceiling” Investigator’s Observations from the initial inspection: Verified. The ceiling in the master closet is not flat. The ceiling is noticeably and excessively wavy. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 80: “Damage to dryer during drywall repair visit, dented and scratched” Investigator’s Observations from the initial inspection: Verified. The respondent confirmed this damage was caused during recent drywall work. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 81: “Large holes around ceiling sprinklers in garage” Investigator’s Observations from the initial inspection: Verified. There are voids in the drywall around the sprinkler heads. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Repair work is incomplete/unpainted.

Complaint Item 82: “Multiple floor tiles throughout house where grout does not meet edge of tile. Several more tiles found throughout entire house that are damaged from micro chipping. Affected areas: -entry –hall -front full bath -half bath –kitchen -dining room -great room -entry to master -master bedroom -master bath and closet” Investigator’s Observations from the initial inspection: Verified. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Tile is installed with 1/4 inch grout joints. Richmond American Documentation includes: “All rectangular tile will be installed with 3/16” grout joints.” All areas of interior tile have similar conditions: Areas of lippage that exceed the acceptable tolerance of 1/32 inch for the intended 3/16 inch wide grout joints. Some areas of lippage exceed 1/16 inch. Documentation provided by the complainant confirms the intended grout joint width was 3/16 inch. Areas of chipped tiles. Areas of grout color variation. Areas of soft grout. Areas of voids in the grout. All tile conditions were acknowledged by the respondent during the ROC jobsite inspection. The complainant did submit a document signed by Alex Pedroza that includes: “…regrout entire floor of house.” Compliance Inspection Findings for this item: This has been corrected. As confirmed by both parties, the tile floor was completely replaced. The complainant is not satisfied with the color of the grout around the perimeter; however, the only location the color variation is considered to be excessive is in the master bathroom.

Complaint Item 83: “Exterior -Block wall pillar cap is loose at south side of house” Investigator’s Observations from the addendum items inspection: Verified. There is at least one loose cap block at the south side of the property Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 84: “Exterior -50+ roof tiles are damaged, cracked and missing corners” Investigator’s Observations from the addendum items inspection: Verified. The complainant stated the roof was viewed with use of a drone. The respondent acknowledged all roof issues and stated all will be corrected. Compliance Inspection Findings for this item: This is considered to have been corrected. This was originally verified based on acknowledgement from the respondent. There is no current evidence that additional corrective work is required.

Complaint Item 85: “Exterior -Stucco is cracking and exposed wires coming through at multiple areas of house” Investigator’s Observations from the addendum items inspection: Verified. There are several areas of stucco repair in progress, not yet complete or painted. There are several areas of wire lath visible through the stucco. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Areas of incomplete stucco and unpainted patch work.

Complaint Item 86: “Exterior -Driveway cement expansion joint edges are cracking and separating in large chunks” 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Investigator’s Observations from the addendum items inspection: Verified. The concrete is chipped/crack along the tooled edges of the control joints, exposing the aggregate. Note: The cracking in the bottom of the control joints is currently within acceptable tolerance. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 88: “Entry hall -Metal object is coming through drywall near bottom left corner of window” Investigator’s Observations from the addendum items inspection: Verified. Metal corner bead around the window is significantly bulged out at the corner(s). Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 89: “Full bathroom -Electrical switch box is crooked” Investigator’s Observations from the addendum items inspection: Verified. gang electrical box in this bathroom is not level, off by approximately 3/8 inch. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 90: “Full bathroom -Counter top is separated from back splash, large gap” Investigator’s Observations from the addendum items inspection: Verified. Caulking cracks at sidesplash. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 91: “Kitchen -Can lights are not flush” Investigator’s Observations from the addendum items inspection: Verified. Recessed light trim rings are not flat/flush with the ceiling. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Some recessed light trims are not flush to the ceiling drywall. Additionally, more drywall corrections are required.

Complaint Item 92: “Kitchen -Ceiling drywall joints are raised causing unevenness” Investigator’s Observations from the addendum items inspection: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 93: “Great Room -Drywall joints are raised causing unevenness” Investigator’s Observations from the addendum items inspection: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 94: “Great Room -Can lights are not flush” Investigator’s Observations from the addendum items inspection: Verified. Recessed light trim rings are not flat/flush with the ceiling. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Some recessed light trims are not flush to the ceiling drywall. Additionally, more drywall corrections are required.

Complaint Item 95: “Dining Room -Ceiling drywall unevenness above table near vent” Investigator’s Observations from the addendum items inspection: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The respondent stated they are intending to skim coat the entire ceiling. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 96: “Dining Room -Ceiling unevenness/wavey wall left of patio door” Investigator’s Observations from the addendum items inspection: Verified. The ceiling in the dining room is not flat. The ceiling is noticeably and excessively wavy. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 97: “Laundry Room -Drywall piece for attic access is damaged, the corner is broken off” Investigator’s Observations from the addendum items inspection: Verified. The attic access panel is damaged and has damaged weather stripping. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been replaced.

Complaint Item 98: “Master Bedroom -Ceiling unevenness/wavey walls across both can lights near access to bathroom -Ceiling unevenness/wavey wall above bed” Investigator’s Observations from the addendum items inspection: Verified. There are several areas of recent drywall patches, not yet complete or painted. Tape joints are visible Some drywall cracks are visible. The ceiling in the master bedroom room is not flat. The ceiling is noticeably and excessively wavy. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Specific to flatness, the complainants stated they are satisfied with the results. However, several areas of recent drywall work is already cracking.

Complaint Item 99: “Master Bathroom -Counter top is separating from back splash, large gap” Investigator’s Observations from the addendum items inspection: Verified. Caulking cracks at sidesplash. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 100: “Master Bathroom -Left sink does not hold standing water” Investigator’s Observations from the addendum items inspection: Verified. The drain stopper does not function properly at the left sink Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 102: “Master Bathroom -Shower grout is multiple colors, cracking…The installer went against the change order, it stated to use Mapei walnut. We were told Custom grout is not available anymore, to revisit design center to pick new grout.” Investigator’s Observations from the addendum items inspection: Verified. There is some cracking in the corners of the shower. The respondent acknowledged the grout color variation and stated all the shower grout will be color sealed. Compliance Inspection Findings for this item: This has been corrected. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 The complainant stated all but one of the shower corners have been corrected. The remaining corner, as pointed out by the complainant, was viewed from approximately three feet away from the wall, and under normal lighting conditions. Cracking was not readily visible.

Complaint Item 104: “Master Bathroom -Medicine cabinet door makes contact with vanity light fixture” Investigator’s Observations from the addendum items inspection: Verified. The medicine cabinet door hits the light fixture. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Complaint Item 105: “Garage -Hole in drywall above smaller garage door opener -Hole in drywall at sprinkler, near RV door” Investigator’s Observations from the addendum items inspection: Verified. The drywall is over-cut around the sprinkler heads, and around at least one electrical box. Compliance Inspection Findings for this item: This has NOT been corrected. Some work has been performed; however, the current conditions do not meet ROC Workmanship Standards. Repair work is incomplete/unpainted.

Complaint Item 106: “Front full bathroom, tub water faucet is not fastened to shower wall” Investigator’s Observations from the addendum items inspection: Verified. The tub spout is not secure. Compliance Inspection Findings for this item: This has been corrected. The complainant stated this has been fixed.

Note:

Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 John Smith, Investigator #194 (520) 483-0027 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 12/23 REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Desiree Murray, Case No. 2023-02393 COMPLAINANT, v. Richmond American Construction Inc., CITATION License No. ROC 206612, RESPONDENT.

The Registrar issues this Citation to Richmond American Construction Inc., (“Respondent”) under A.R.S. § 32-1155(A). If Respondent fails to answer this Citation by April 13, 2024, then under A.R.S. § 32-1155(C), Respondent’s failure to answer may be deemed an admission of the act or acts charged in the underlying complaint, and the Registrar may then suspend or revoke Respondent’s license(s). THE WRITTEN COMPLAINT On March 5, 2023, Desiree Murray (“Complainant”) filed a written complaint with the Registrar. A copy of that Complaint is attached to this Citation. A FORMAL STATEMENT OF THE CHARGES AGAINST RESPONDENT The Registrar investigated this matter and finds cause to charge Respondent with violation(s) of Title 32, Chapter 10 of the Arizona Revised Statutes. Respondent is charged with violating: Charge: 1 A.R.S. § 32-1154(A)(3) - R4-9-108(a) Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(a): A contractor shall perform all work in a professional and workmanlike manner.

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Charge: 2 A.R.S. § 32-1154(A)(22) Failure to take appropriate corrective action to comply with this chapter or with rules adopted pursuant to this chapter without valid justification within a reasonable period of time after receiving a written directive from the Registrar. The written directive shall set forth the time within which the contractor is to complete the remedial action. The time permitted for compliance shall not be less than fifteen days from the date of issuance of the directive. A license shall not be revoked or suspended nor shall any other penalty be imposed for a violation of this paragraph until after a hearing has been held. If the matter proceeds to a hearing and the administrative law judge determines that any of the charges listed above are supported by a preponderance of the evidence, then Respondent’s license(s) may be subject to suspension or revocation, and Respondent may be subject to other penalties provided by law, including civil penalties under A.R.S. §§ 32-1154(E) and (F). FILING A WRITTEN ANSWER Respondent must appear by filing with the Registrar a written answer to the citation and complaint showing cause, if any, why Respondent’s license(s) should not be suspended or revoked. A.R.S. § 32-1155(A). Respondent’s written answer should contain the heading “Written Answer to Citation and Complaint” and should include the case number, which is Case No. 2023-02393. How to File a Written Answer: Respondent’s written answer may be submitted in the following ways: In-Person: 1700 W. Washington St., Ste. 105, Phoenix, Arizona, 85007-2812 Mail: P.O. Box 18244, Phoenix, Arizona, 85005-8244 Email: [email redacted] The Registrar’s normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. If Respondent submits a written answer by mail, it is not filed with the Registrar until the

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1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov Lg101 8/21 Registrar actually receives it. Deadline for Filing a Written Answer: Respondent must file a written answer with the Registrar no later than April 13, 2024. This deadline is calculated under A.R.S. §§ 32-1155(A) an