2023A-02120-CHC-ROC Notice of Hearing and Packet MAILED

2023A-02120-CHC-ROC · Registrar of Contractors · 2023-12-05

REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA

Michael Arteca , Case No. 2023-02120 Docket No. 2023A-02120-CHC-ROC COMPLAINANT, NOTICE OF HEARING ON v. CONTESTED CASE

Holtzman Home Improvement LLC License Nos. ROC 335007, 324787, 289443

RESPONDENT.

This Notice of Hearing is issued under A.R.S. § 41-1092.05(D).

HEARING INFORMATION The hearing is set for:

January 17, 2024 1:00 PM Velva Moses-Thompson Google Meet. A link will be provided directly from The Office of Administrative Hearings. Go to www.azoah.com to request to appear in-person.

If you have requested to appear in-person at the hearing, the hearing will be held at 1740 W Adams Street, Phoenix, AZ 85007.

You must attend this hearing. This is an adversarial hearing before an administrative law judge, and is conducted in a similar manner as judicial proceedings. Thus, you must be prepared to present evidence, including witness testimony and documents, in support of your case.

STATEMENT OF LEGAL AUTHORITY AND JURISDICTION The State of Arizona has determined that the licensing and regulation of construction contractors is a proper state function, and has vested authority in the Registrar of Contractors

to administer Title 32, Chapter 10 of the Arizona Revised Statutes. A.R.S. §§ 32-1101 et seq.

All hearings for alleged violations of Title 32, Chapter 10 are conducted under Title 41,

Chapter 6, Article 10. A.R.S. § 32-1156.

The statutes and rules governing the hearing can be found at: Arizona Revised Statutes §§ 41-1092 to -1092.12, and Arizona Administrative Code R2-19-101 to -122. PARTICULAR ARIZONA STATUTES AND RULES INVOLVED The statutes and rules the Respondent is alleged to have violated are cited in the complaint and citation, which were served on the Respondent on October 26, 2023.

SHORT AND PLAIN STATEMENT OF THE MATTERS ASSERTED The complaint and citation allege that the Respondent committed the following act(s):

Charge: 1 A.R.S. § 32-1154(A)(3)-R4-9-108(b)

Charge: 2 A.R.S. § 32-1154(A)(22)

THE PARTIES TO THE ADMINISTRATIVE HEARING Because Respondent is a licensee and is charged with an act(s) or omission(s) that is

cause for the suspension or revocation of a license, Respondent is a party to this case and will

be a party to the hearing.

Because Complainant alleged Respondent committed an act(s) or omission(s) that is cause for the suspension or revocation of a license, Complainant is a party to this case and will be a party to the hearing. Respondent and Complainant, as the parties to the hearing, will present evidence and argument to the administrative law judge. The Registrar’s assigned investigator will appear as a witness at the hearing.

RIGHT TO BE REPRESENTED The parties to the administrative hearing may choose to be represented by an attorney. A.R.S. § 41-1092.07(B). If one of the parties is a company, the company may be represented

by an officer or employee if that person satisfies the conditions set forth in A.R.S. § 32-

1156(B).

CHANGE OF ADDRESS Each party must inform the Registrar and the Office of Administrative Hearings of

any change of address within five (5) days of the change. A.R.S. § 41-1092.04.

HEARING PROCEDURES AND RULES The administrative hearing will be conducted in accordance with A.R.S. §§ 41-1092

to -1092.12, and A.A.C. R2-19-101 to -122. The parties should review the statutes, rules, and processes governing the administrative hearing. Copies of the statutes, rules, and articles

regarding the administrative hearing process can be found at https://www.azoah.com/.

REGISTRAR’S APPEARANCE BY VIDEO CONFERENCE OR TELEPHONE

The Registrar’s investigators, employees, and attorneys will appear at the hearing via

video conference or telephone unless requested by a party to appear in-person. Requests for

the Registrar’s investigators, employees, or attorneys to appear in-person must be filed with the Registrar and the Office of Administrative Hearings no later than seven (7) calendar days prior to the hearing date.

HEARING PACKET In the interests of administrative efficiency, the Registrar compiles and discloses certain documents to the parties and the Office of Administrative Hearings. These documents are attached to this Notice of Hearing as the “Hearing Packet.” If any party wishes to submit additional evidence, they must do so during the hearing after completing a disclosure statement. See “Disclosure Statement” section below.

SUBPOENAS FOR TESTIMONY FROM A WITNESS OR DOCUMENTS The parties to the hearing must be prepared to present evidence in support of their case. If a party wants to obtain testimony from a witness or documents not in the party’s possession, the party must prepare and file a written subpoena for the Administrative Law Judge to review and sign, if approved. A.R.S. § 41-1092.07(C). Forms for requesting a subpoena can be found on the Office of Administrative Hearings’ website at www.azoah.com. The party seeking a subpoena must serve notice on all the parties to the hearing, and on the Registrar. A.R.S. § 41-1092.04.

DISCLOSURE STATEMENT At least seven calendar days before the hearing, each party must prepare and serve a

disclosure statement on all other parties, and file it with the Office of Administrative Hearings.

A.A.C. R4-9-118; A.A.C. R2-19-108. The disclosure statement must include any exhibit the

party will use at the hearing. A party’s failure to timely disclose any witness or exhibit, without good cause, may result in the administrative law judge excluding those witnesses or exhibits from being used at the hearing. A.A.C. R4-9-118(C). A sample disclosure form is available on the Registrar’s website at https://roc.az.gov/content/prehearing-disclosure- statement.

CHANGING THE HEARING DATE

The date of the hearing may only be advanced or delayed on the agreement of the parties or on a showing of good cause. A.R.S. § 41-1092.05(C). The date of the hearing may be changed by filing a written agreement of the parties to change the date of the hearing. The written agreement must be filed with the Office of Administrative Hearings, directed to the assigned Administrative Law Judge, and transmitted to the Registrar and all other parties. The assigned Administrative Law Judge may be found on the Office of Administrative Hearings’ web portal at www.azoah.com If a party would like to move the date of the hearing without agreement of all parties, the party must file a written motion with the Office of Administrative Hearings, directed to the

assigned Administrative Law Judge, and transmit a copy to the Registrar and all other parties.

The motion must state in detail good cause for why the date of the hearing should be advanced

or delayed, and the position of all other parties regarding the advancement or delay.

A party may also file a motion asserting a right to an expedited hearing upon a showing of extraordinary circumstances or the possibility of irreparable harm. A.R.S. § 41-1092.05(E).

RESOLUTION SHORT OF ADJUDICATION

In any case which is resolved or settled by the parties, or which is withdrawn by the

Complainant without objection from Respondent after the Notice of Hearing is issued, the parties must notify the Office of Administrative Hearings of the resolution or settlement. Any such cases will be listed on the Registrar’s website and its records under the category: “Closed Complaints – Resolved/Settled/Withdrawn.” Dated December 5, 2023.

By: /s/ Erika Hoskin Erika Hoskin Legal Secretary Legal Department Arizona Registrar of Contractors Copy mailed via USPS First Class mail December 5, 2023 to:

Respondent(s) Holtzman Home Improvement LLC 1625 W University Dr Suite 112 Tempe, AZ 85281 Alicia M. Casale, Esq. 4647 N. 32nd Street, Suite 150 Phoenix, AZ 85018

Complainant(s) Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

Copy sent electronically this same date to: Respondent at email address on record with the Registrar Respondent’s Attorney at email address of record with Registrar Complainant at email address on record with the Registrar

Case No. 2023-02120 /

Katie Hobbs, Governor Martin Quezada, Director

Hearing Packet FAQ What is the Hearing Packet?

The Hearing Packet is a packet of certain documents collected or issued by the Registrar over the course of its investigation.

Who gets the Hearing Packet?

The Hearing Packet is assembled and distributed to all parties and to the Office of Administrative Hearings (“OAH”) prior to an administrative hearing.

What types of cases does the Registrar prepare a Hearing Packet for?

The Registrar prepares a Hearing Packet for Complainant-Handled Cases and No-Pay Cases. Note: If the Docket Number on the Notice of Hearing contains a “CHC” or “NPC”, your case is a Complainant-Handled Case or a No-Pay Case.

What is in the Hearing Packet?

The Hearing Packet contains essential case-specific documents and at a minimum will include the following documents:

● Original complaint;

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

● Citation; and ● Answer.

The Hearing Packet will also contain the following documents (if applicable):

● Jobsite inspection notices, notes, and photos; ● Written directives; and ● Compliance inspection notices, notes, and photos.

What if there are documents missing from the Hearing Packet?

If there is any evidence you submitted to the Registrar that are not included in the Hearing Packet it is your responsibility to introduce that evidence at the administrative hearing. Note: The administrative law judge assigned to your case does not have access to the entire Registrar record.

If there is additional evidence you submitted to the Registrar during the investigation that you also want to introduce as evidence during your hearing, it is your responsibility to:

● Properly disclose that evidence to the other party; and ● Introduce the evidence during your hearing.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martin Quezada, Director

How do I disclose evidence I intend to use at a Hearing?

You must properly disclose any and all documents and witnesses you intend to use at your hearing according to the Registrar’s Prehearing Disclosure Rules. See Arizona Administrative Code Section R4-9-118.

A sample prehearing disclosure form and instructions are provided to the parties by the Registrar.

How do I obtain documents I previously submitted to the Registrar?

If you previously submitted documents to the Registrar and need a copy of these documents, please contact the Registrar’s Legal Department or submit a public records request at https://roc.force.com/AZRoc/s/roc-public-request.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov Hearing Packet FAQ

Katie Hobbs, Governor Martín Quezada, Director

Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

March 7, 2023

Jobsite Inspection Notice Re: Complaint Number 2023-02120

Dear Complainant and Respondent:

A formal complaint has been filed with the Arizona Registrar of Contractors.

A jobsite inspection is scheduled for April 13, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the work complained of within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on this complaint. 2. The Registrar may also be precluded from taking further action on this complaint, if the work that is the subject of the complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area (ladder or manlift as appropriate). Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity to inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection. If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Lisa Melton Investigator #206 (602) 771-6736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Jobsite Inspections Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license alleging poor workmanship, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

Jobsite Inspection Rights and Responsibilities Access to inspect: The property owner has complete control over who they allow on the property. However, if the Registrar’s investigator or the contractor cannot inspect the work, the Registrar will not move forward with a citation.

Cooperation: Arizona law enables injured parties to seek relief for damages through several paths. When dealing with a licensed contractor, the Registrar of Contractors’ administrative complaint process may serve as one of those possible paths. However, in order to use that path, the Registrar relies on the cooperation of all parties to a complaint.

Minimum workmanship: The Registrar investigates workmanship complaints for compliance with minimum workmanship and professional industry standards. The Registrar does not issue citations for work that meets these standards.

Scope: The scope of the Jobsite Inspection is limited to items listed in the complaint filed with the Registrar’s office. It is the complainant’s responsibility to point out the complaint item(s) and the Investigators role to review the item(s). If the complainant identifies additional workmanship items not listed in the original complaint, they must file an addendum to the complaint. The Registrar’s Investigator may identify additional administrative violations by the contractor (e.g. work performed out of scope of the license and failure to provide a contract that meets requirements set by Arizona law) at the time of the inspection.

The Role of the Investigator At the Jobsite Inspection, the Registrar’s investigator will: ● Only investigate the items listed on the complaint form filed with the Registrar. ● Will gather evidence to make an informed decision about the complaint items.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will leave the jobsite and review the evidence provided during the inspection. Generally, the investigator does not make any determination at the time of the jobsite inspection regarding whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Questions? If you have already filed a complaint and it was assigned to an investigator, you are encouraged to contact that investigator directly with the information listed in your jobsite inspection letter. If you have not filed a complaint yet or have not been assigned an investigator, you can reach the Registrar’s compliance department at (877) 692-9762.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

A Guide to Written Directives Purpose of the Jobsite Inspection When the Registrar receives a complaint against a contractor’s license, the Registrar generally schedules a Jobsite Inspection. The Jobsite Inspection serves two purposes: 1. To give the contractor an opportunity to inspect the complaint items; and 2. To give the Registrar an opportunity to determine if the contractor’s work violates Arizona law.

What to expect after a Jobsite Inspection After doing a Jobsite Inspection, the Registrar’s Investigator will determine whether the allegations listed in the complaint are supported. ● If the allegations are confirmed, the Registrar’s Investigator may issue a Written Directive telling the contractor to correct the poor or incomplete work. ● If the allegations are not confirmed, the Registrar’s Investigator will close the complaint.

Written Directives Access: In order to use the administrative process offered by the Registrar, a property owner must provide reasonable access to allow the contractor to fix their work as directed by the Registrar in a Written Directive. Complainants may not put any additional, unnecessary restrictions on the Respondent above and beyond the initial contract requirements agreed upon at the beginning of the project. Respondents are required to make repairs on items identified on any Written Directive, not otherwise restricted by local code or HOA limitations. Complainants must make access available to the Respondent to make the required repairs and failure to provide reasonable access may result in the Registrar dismissing the complaint.

Contractor obligations: The Written Directive will set a deadline for compliance. This is the period of time determined by the Investigator as necessary to complete the items listed in the Directive. ● The deadline for compliance assumes the contractor will promptly begin working on the items listed in the Directive. ● Do not wait. Both parties should communicate quickly to schedule the work.

Extensions: If good cause exists to extend this deadline, either party may submit a written request to the Investigator. The Registrar will review requests for extension and determine if the Directive should be extended.

Manner and method of performance: The Registrar does not provide specific instructions for how to correct poor work. A licensed contractor is expected to have the skill and professionalism to complete the work. Moreover, the complainant may not dictate the manner of repair. If the contractor fails to appropriately correct the work according to the contract, the Registrar will issue a citation.

Compliance Inspection: After the Written Directive expires, the Registrar’s Investigator will contact the complainant to determine if the contractor performed any corrective work. ● If the contractor did corrective work, the Investigator may schedule a Compliance Inspection to determine if the poor work is corrected. ● If the contractor did not perform any corrective work, the Registrar’s Investigator will not do a Compliance Inspection and will determine whether to issue a citation based on the administrative record.

Work performed after the directive ends: After the Directive period ends, a property owner may choose to allow the contractor to continue its work. The Registrar encourages parties to work cooperatively, but cannot 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 Katie Hobbs, Governor Martín Quezada, Director

require a homeowner to continue to allow a contractor access to the property after the Directive period ends in order for the administrative process to continue. Denying access after the Directive ends is not grounds to close or dismiss a complaint.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C008 05/21 01021304ÿ3673ÿ89 ÿÿ ÿ9 ÿÿ32302332

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Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

March 30, 2023

Re: Complaint No. 2023-02120

Dear Complainant and Respondent:

After the initial filing of the complaint 2023-02120, the Complainant filed the attached amended complaint containing additional complaint items.

A jobsite inspection is scheduled April 13, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

COMPLAINANT: 1. Under A.R.S. § 32-1155(D)(1), the Respondent must be allowed, upon request, the opportunity to inspect the amended complaint items within fifteen (15) days of receiving this notice. If Respondent is not provided an opportunity to inspect the work within the fifteen (15) day time period, the Registrar may be prohibited from taking further action on the amended complaint items. 2. The Registrar may also be precluded from taking further action on the amended complaint items, if the work that is the subject of the amended complaint is subject to neglect, modification, or abnormal use. A.R.S. § 32-1155(D)(2) 3. You must provide safe access to any area to be inspected. If access to a roof or other elevated area is required, you must provide a means to safely access the area. Additionally, please secure any animals.

RESPONDENT: 1. Enclosed is a copy of the amended complaint. Under A.R.S. § 32-1155(D) you must be allowed, upon request, the opportunity inspect the work complained of within fifteen days of the date of receipt of this notice. 2. To assist the assigned investigator in evaluating the merits of the amended complaint, please submit a response to the enclosed complaint to the assigned investigator prior to the scheduled inspection. 3. If you do not attend the jobsite inspection, your absence may negatively impact the investigation, and your interests. 4. If a building permit(s) was required for this project, please have the building permit information available at the jobsite inspection.

If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C007 04/21 Katie Hobbs, Governor Martín Quezada, Director

If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely, Lisa Melton Investigator #206 (602) 771-6736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C007 04/21 01021304ÿ3673ÿ89 ÿÿ ÿ9 ÿÿ32302332

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Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C010 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C010 04/21 Katie Hobbs, Governor Martín Quezada, Director

March 31, 2023

Re: Complaint Number 2023-02120

Dear Complainant and Respondent:

Due to a conflict in scheduling of one of the parties, the jobsite inspection scheduled for April 13, 2023 at 9:00 AM has been rescheduled for April 26, 2023 at 9:00 AM.

If either party is unable to attend, the Registrar requires 36-hours advance notice for cancellation or continuance.

Complainant: Safe access is required to any area to be inspected.

Should you have any questions regarding the above, please contact me.

Sincerely, Lisa Melton Investigator #206 (602) 771-6736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Within AZ 877.692.9762 · Fax 602.542.1599 · roc.az.gov C010 04/21 Complaint #2023-02120 Inspection Date: 04/26/2023 9:00 AM JSI PHOTOS – Page 1

JOBSITE Complaint #2023-02120 Inspection Date: 04/26/2023 9:00 AM JSI PHOTOS – Page 2

MASTER BATHROOM CEILING UNLEVEL Complaint #2023-02120 Inspection Date: 04/26/2023 9:00 AM JSI PHOTOS – Page 3

EXTERIOR CONNECT ADDITION TO EXISTING Complaint #2023-02120 Inspection Date: 04/26/2023 9:00 AM JSI PHOTOS – Page 4

BATHTUB (1) Complaint #2023-02120 Inspection Date: 04/26/2023 9:00 AM JSI PHOTOS – Page 5

BATHTUB (2) POORLY REPAIRED DAMAGE Katie Hobbs, Governor Martín Quezada, Director

Jobsite Inspection Notes

Case No.: 2023-02120 Investigator: Lisa Melton Inspection Date: April 26, 2023 Inspection Time: 9:00 AM

Complainant: Michael Arteca Respondent: Holtzman Home Not Present: Improvement LLC Not Present:

ATTENDEES: Complaint: Michael Arteca & Maria Polleta Respondent: Rob Hardee

Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone. JSI photos were taken with my Cannon Power Shot camera. JSI audio was recorded with my Olympus Digital Voice Recorder. Refer to JSI photos for reference.

Compliance Item 1: Electrical panel installed in wrong location. When asked by owner why this was done, owner was told APS made team place it in the location and there was nothing that could be done about it. When owner asked for documentation showing the request, it was revealed that APS made no such request and the panel location was changed to make the contractor's job easier. At no point was any of this discussed with the owner until after owner raised the question as to why the electrical panel was installed in the wrong location. This would later create issues with the placement of the HVAC condensing unit. ; HVAC condensing unit installed in wrong location. Could not be placed in correct location because of improper location of electrical panel. ; Hot water heater installed in wrong location by contractor. New location was not discussed with owner. New location is where electrical panel was supposed to go.; Investigator’s Observation: Complainant removed this Item from the Complainant subsequent to this inspection. (No photos) Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Investigator’s Observation: Work is not complete unable to evaluate workmanship. Respondent acknowledged this condition and stated it was due to engineered truss attaching to conventional framing at new addition. (See JSI Photos #2 - #3) Governing Rule: Not Applicable.

Compliance Item 3: Master bathroom walls are not all same height. One side of the bathroom is taller than the other. Investigator’s Observation: Work is not complete unable to evaluate workmanship. Respondent acknowledged this condition and stated it was due to engineered truss attaching to conventional framing at new addition. (See JSI Photos #2 - #3) Governing Rule: Not Applicable.

Compliance Item 4: Master bathroom floor has noticeable low spot. And appears to drop over an inch by the shower. ; Investigator’s Observation: Corrected prior to inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 5: During demolition, contractor started to remove the wrong wall, resulting in damage to the tub in the room on the other side. ; Investigator’s Observation: Work is not complete unable to evaluate workmanship. Repair to tub is raised, runny and readily visible. (See JSI Photos #4 - #5) Governing Rule: Not Applicable.

Compliance Item 6: Did not fulfill contract promise regarding protection of immediate areas leading to/from the work location (in existing home). Floor protection and dust barriers not set up for most of project.; Detailed site plan (approved by engineers and the city) repeatedly disregarded without Notifying owner, resulting in errors and rework multiple times. Owner typically needed to bring discrepancies to Holtzman's attention as little to no quality control was being done.; The project has had five superintendents. The first superintendent, Joseph Clark, at one point told my wife and me to "get the fuck out" of the Holtzman office. Our understanding is he was fired for other reasons shortly after. Our second superintendent, Rob Hardee, the sales rep who sold us on the project being done by October 2022 (and who indicated we would only need to move out for a few weeks) was later hostile to us when we reached out about his team leaving the site completely unsecured and unlocked. Despite us having worked with him to, upon his suggestion, set up a lockbox while living off-site, Hardee blamed us for not living there after we moved out based on his recommendation. There was also no water/power/working bathroom on site at the time. Out third superintendent, Cory Gannon, was professional and respectful, but he eventually disappeared without an explanation from the company. Our fourth superintendent, Brandon Holtzman, the owner, has worked with us but refuses to provide any schedule and often will not answer questions. Larry Hightower introduced himself as the superintendent taking over for Cory Gannon. He appears to be working with Brandon.; Contract states anticipated start date of 05/16/2022 and completion date of 10/17/2022. Work did not begin until July 5, 2022, and almost nothing was done until mid-September (workers were on site about six times, sometimes for only an hour). This was despite Holtzman having collected $71,158.58 from the owners, almost half the 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

total cost of the project. Owners could not get an explanation or a schedule. ; Holtzman promotes its online calendar tool heavily. At no time during the project has the tool been accurate/properly updated. Owners have reached out to Holtzman superintendents/owners regarding timeline, schedule, upcoming work, and issues and have been ignored multiple times.; Investigator’s Observation: The Registrar has no authority over financial matters and/or business practices. Respondent’s work is not complete. Respondent stated, at this inspection, that their scope of work could be completed in 30 days (not including Item #1 which was subsequently removed). Respondent shall complete project per contract, applicable building code, industry standards, workmanship standards and manufacturer’s installation instructions. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 7: One wall in bathroom is not vertically straight but angled. Investigator’s Observation: Corrected prior to inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 8: Shower edging and wall are not aligned as edging is level and wall is at angle. Investigator’s Observation: Corrected prior to inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 9: ; Shower drain is noticeably crooked Investigator’s Observation: Work is not complete unable to evaluate workmanship. (No photo) Governing Rule: Not Applicable.

Compliance Item 10: .; Change order was created for additional electrical work and was paid for, but work was never done. ; Owners were told they would need to move out of property for a few weeks during peak construction and reserved a location based on that initial information. At this time, the house has been unlivable for almost five months, with power and water being off for most of it. Project is almost finished but still ongoing at the time of this complaint.; We have been told we would receive credits and have not. We have asked for work not yet done to be removed from the work order and it has not. There is work that they simply will not do that has been paid or would still be paid for and we have not been credited for it. They are not working with us on this. Investigator’s Observation: Not workmanship concerns that can be inspected/evaluated. (No photo) Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 11: Floor has high and low spots that very by over an inch within small areas. This occurred in both the master bathroom and the kitchen. Investigator’s Observation: Corrected prior to inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 12: Drywall bows inward more than a ¼ inch in a area in the kitchen. Investigator’s Observation: Corrected prior to inspection. (No photo) Governing Rule: Not Applicable

Compliance Item 13: Stucco appears to have cracks already forming in areas. Investigator’s Observation: Work is not complete unable to evaluate workmanship. Excessive cracking or cracks greater than 1/16” do not meet workmanship standards. (No photo) Governing Rule: Not Applicable.

Compliance Item 14: Unfinished or abandoned drywall work in the dining room. Investigator’s Observation: Work is not complete unable to evaluate workmanship. This Item is relative to a gas pipe extending thru drywall which has not been fully abandoned. (No photo) Governing Rule: Not Applicable.

Compliance Item 15: Damage to wall in living room due to construction in dinging room. Investigator’s Observation: Corrected prior to inspection. (No photo) Governing Rule: Not Applicable.

Compliance Item 16: Incorrect ceiling height in master bathroom. Plans call for 8 foot 3 inch ceiling, current height is 8 feet to 8 feet 1 inch depending on were measured from. Investigator’s Observation: Fundamentally the same as Items #2 & #3. (No photo) Governing Rule: Not Applicable.

Compliance Item 17: The contract stated that construction areas would be protected from dust and debris. No barriers were ever used and we have a thick layer of dust over the entire house and in the vents. Investigator’s Observation: Not a workmanship concern that can be inspected/evaluated at this time, however, Respondent should leave the jobsite clean and free of all construction debris at the time of completion. (No photo) Governing Rule: Not Applicable.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Katie Hobbs, Governor Martín Quezada, Director

Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

May 3, 2023

License No. ROC 335007

Re:Complaint No. 2023-02120

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

After investigation, the Registrar determined that you failed to meet the requirements of A.R.S. § 32-1154(A), and now issues this Directive requiring you to take appropriate corrective action. Failure to comply with this Directive constitutes a violation of A.R.S. § 32-1154(A)(22) and may result in the issuance of a citation, discipline of your license, and a civil penalty pursuant to A.R.S. § 32-1154(E) of up to $500.00. You must notify the Registrar’s assigned Investigator of your compliance with this Directive prior to 5:00 p.m. on June 2, 2023.

RESTRICTIONS • You may not perform or hire other contractors to perform work that is outside the scope of your license. • If your license is currently suspended for administrative reasons 1, or is inactive, expired, or cancelled, you may not perform any corrective work nor contract in any manner, which includes hiring other contractors to perform work, until the suspension of your license(s) has been lifted or your license(s) has been reactivated.

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

about his team leaving the site completely unsecured and unlocked. Despite us having worked with him to, upon his suggestion, set up a lockbox while living off-site, Hardee blamed us for not living there after we moved out based on his recommendation. There was also no water/power/working bathroom on site at the time. Out third superintendent, Cory Gannon, was professional and respectful, but he eventually disappeared without an explanation from the company. Our fourth superintendent, Brandon Holtzman, the owner, has worked with us but refuses to provide any schedule and often will not answer questions. Larry Hightower introduced himself as the superintendent taking over for Cory Gannon. He appears to be working with Brandon.; Contract states anticipated start date of 05/16/2022 and completion date of 10/17/2022. Work did not begin until July 5, 2022, and almost nothing was done until mid-September (workers were on site about six times, sometimes for only an hour). This was despite Holtzman having collected $71,158.58 from the owners, almost half the total cost of the project. Owners could not get an explanation or a schedule. ; Holtzman promotes its online calendar tool heavily. At no time during the project has the tool been accurate/properly updated. Owners have reached out to Holtzman superintendents/owners regarding timeline, schedule, upcoming work, and issues and have been ignored multiple times.; Investigator’s Observation: The Registrar has no authority over financial matters and/or business practices. Respondent’s work is not complete. Respondent stated, at this inspection, that their scope of work could be completed in 30 days (not including Item #1 which was subsequently removed). Respondent shall complete project per contract, applicable building code, industry standards, workmanship standards and manufacturer’s installation instructions. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

panel was installed in the wrong location. This would later create issues with the placement of the HVAC condensing unit. ; HVAC condensing unit installed in wrong location. Could not be placed in correct location because of improper location of electrical panel. ; Hot water heater installed in wrong location by contractor. New location was not discussed with owner. New location is where electrical panel was supposed to go.; Investigator’s Observation: Complainant removed this Item from the Complainant subsequent to this inspection. Governing Rule: Not Applicable.

Compliance Item 2: Mather bathroom ceiling height is incorrect. Was supposed to be 8'3" high to match existing house. Current height is between 8 feet and 8 '1" feet. Change in height was never discussed with owner.; Investigator’s Observation: Work is not complete unable to evaluate workmanship. Respondent acknowledged this condition and stated it was due to engineered truss attaching to conventional framing at new addition. Governing Rule: Not Applicable.

Compliance Item 4: Master bathroom floor has noticeable low spot. And appears to drop over an inch by the shower. ; Investigator’s Observation: Corrected prior to inspection. Governing Rule: Not Applicable.

Compliance Item 7: One wall in bathroom is not vertically straight but angled. Investigator’s Observation: Corrected prior to inspection. Governing Rule: Not Applicable.

Compliance Item 8: Shower edging and wall are not aligned as edging is level and wall is at angle. Investigator’s Observation: Corrected prior to inspection.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Governing Rule: Not Applicable.

Compliance Item 9: Shower drain is noticeably crooked Investigator’s Observation: Work is not complete unable to evaluate workmanship. Governing Rule: Not Applicable.

Compliance Item 10: Change order was created for additional electrical work and was paid for, but work was never done. ; Owners were told they would need to move out of property for a few weeks during peak construction and reserved a location based on that initial information. At this time, the house has been unlivable for almost five months, with power and water being off for most of it. Project is almost finished but still ongoing at the time of this complaint.; We have been told we would receive credits and have not. We have asked for work not yet done to be removed from the work order and it has not. There is work that they simply will not do that has been paid or would still be paid for and we have not been credited for it. They are not working with us on this. Investigator’s Observation: Not workmanship concerns that can be inspected/evaluated. Governing Rule: Not Applicable.

Compliance Item 12: Drywall bows inward more than a ¼ inch in a area in the kitchen. Investigator’s Observation: Corrected prior to inspection. Governing Rule: Not Applicable

Compliance Item 15: Damage to wall in living room due to construction in dinging room.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Katie Hobbs, Governor Martín Quezada, Director

Investigator’s Observation: Corrected prior to inspection. Governing Rule: Not Applicable.

Compliance Item 16: Incorrect ceiling height in master bathroom. Plans call for 8 foot inch ceiling, current height is 8 feet to 8 feet 1 inch depending on were measured from. Investigator’s Observation: Fundamentally the same as Items #2 & #3. Governing Rule: Not Applicable.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 4248 N 4th Ave Michael Arteca

WESTERN STATE’S HOME INSPECTIONS LLC [number redacted] [email redacted] https://www.wshiaz.com/

HOME INSPECTION REPORT 4248 N 4th Ave Phoenix, AZ 85013 Michael Arteca MAY 5, 2023

Inspector Inspector Andrew Jandura Western State's Home Inspections BTR #41778. Certified Home Inspector. Former Energy Efficiency Auditor. Former F.E.M.A Inspector [number redacted] [number redacted] [email redacted] [email redacted]

Western State’s Home Inspections LLC Page 1 of 49 4248 N 4th Ave Michael Arteca

TABLE OF CONTENTS

1: House Info 8

2: Interior 9

3: Grounds/Site 10

4: Building Exterior 11

5: Structure 14

6: HVAC 16

7: Plumbing 20

8: Water Heater 23

9: Electrical 25

10: Attic 29

11: Roofing 32

Standard of Practice 39

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Thank you for the opportunity to conduct a home inspection of the property listed above. We understand that the function of this report is to assist you in understanding the condition of the property to assist in making an informed decision. The report is designed to be easy to read and comprehend however it is important to read the entire report to obtain a full understanding of the scope, limitations and exclusions of the inspection.

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The information contained in this document is confidential and the property of the client who agreed to the terms of our inspection agreement and paid for this report. The information is intended only for the use of the individual/client or entity to whom it is addressed. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying this document is strictly prohibited. If you have received this document in error, please notify us immediately. IF YOU HAVE OBTAINED A COPY OF THIS INSPECTION REPORT BECAUSE THE CLIENT NAMED DID NOT PROCEED WITH THE PURCHASE OF THIS HOME.****WE ARE NOT UNDER CONTRACT WITH YOU**** PLEASE DO NOT CALL, EMAIL OR TEXT OUR OFFICE. WE HAVE A FIDUCIARY RESPONSIBILITY TO THE CLIENT WHOM WE ARE UNDER CONTRACT WITH & WHO PAID FOR THIS INSPECTION/REPORT. WE WILL NOT ANSWER ANY QUESTIONS ABOUT THE REPORT FOR LEGAL REASONS, THANK YOU.

In addition to the checklist items of the report there are several comments which are meant to help you further understand certain conditions observed. These are easy to find by looking for their icons along the left side margin. Comments with the blue icon are primarily informational and comments with the orange icon are also displayed on the summary. Please read them all.

DEFINITION OF CONDITION TERMS Functional/Satisfactory Where Visible: At the time of inspection the component is functional without observed signs of a substantial defect where visible.

Evaluate/Repair or Replace: These are Components and or Systems that do not function as intended or designed. The items described in this inspection report require further evaluation by a licensed specialist who can recommend a repair or replacement of the described condition.

Not Inspected: these are components and systems that were not inspected because they may have been not accessible, not visible, not present, turned off, shut down etc. These components/systems systems should be inspected/tested prior to the close of escrow.

Not Applicable/Not Present :The (AZ SOPP) requires comment on certain mandatory items/areas that may not be present on your Property. Not applicable will apply to those areas that are not pertinent for the property inspected.

Not Applicable/Not Visible: The (AZ SOPP) requires comment on certain mandatory items/areas that may not be Visible on your Property. Not Visible will apply to those areas on the property.

Corrective action items: May include; component requires further technical evaluation by qualified professional tradesman or service technician before close of escrow to determine the nature of any potential defect, the corrective action and any associated cost.

***SCOPE OF WORK*** (This report is the sole ownership of the buyer listed on this Report).

We have been hired to perform a general inspection in accordance with the Arizona Standards of Professional Practice (AZ SOPP)and the inspection agreement previously signed by the client. It differs from an inspection performed by individual specialist, which could become quite costly, extremely innovative and timely. A generalist

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inspection such as the one performed today will be completed in several hours with the report being generated on site and also ready accessible at anytime there after and performed at a significant reduction in the price of a specialist inspection.

The purpose of a general inspection is to identify defects or adverse conditions that would lead you to make an informed decision on the purchase of your home. We evaluate conditions, systems, or components and report on their condition, which does not mean that they are ideal but that they are either functional or met a reasonable standard at a given point in time. We do take into consideration age of a home and allow for the inevitable deterioration wear and tear that arise through time, such as the cracks in the concrete and plaster/drywall around the windows and doors, scuffed walls or woodwork, worn or squeaky floors, stiff or stuck windows, and cabinetry that does not function as it did when new. We consider these to be cosmetic and do not comment on them in our report.

We are not certified, nor do we have the expertise, to test for environmental contaminants, or make note on the following; termites, any type of crawling or flying insects, birds, snakes, rodents or reptiles of any kind, scorpions, bedbugs, dry rot, fungus or mold, but may alert you to the possible presence if visible. Anytime such indications are noted, we highly recommend that qualified specialist be called. Anytime this inspection report or Seller has disclosed evidence of moisture penetration (Active or Previous), you may have a mold problem. You may wish to consult with a environmental company about mold when water damage has occurred. We do not test the quality of air, however clean air is essential to your health, and we recommend air sampling and the cleaning of supply ducts periodically for environmental hygiene. Due to the complicated components that are in and around the home, we encourage you to ask questions. An open line of communication can make the world a difference between understanding and miscommunication.

Because of the limited time of it and inspection we review the summary items only on-site and encourage you to thoroughly read this report to get a clear and concise understanding of the entire home. If after reading the report there are questions that arise, please feel free to call or email and the inspector will try to answer you as clear and concise as possible.

We recommend that any repairs that are to be performed should be by a licensed professional contractor and done so prior to the close of escrow, this is because a specialist that could affect your evaluation of the property could identify other conditions/defects. Our service does not include any form of warranty/guarantee of any kind for this home inspection or any revisit/re-inspection of work/repairs performed on this property. We recommend that you obtain any permits, receipt's, invoices, documentation of any work performed on the home. You should refer to those documents or contractors for any repairs or issues that may arise when you take ownership of your new Home.

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SUMMARY

EVALUATE REPAIR OR REPLACE

Corrective action items: May include; components that require further technical or invasive evaluation by qualified professional tradesman or service technician before close of escrow to determine the nature of any potential defect, the corrective action and any associated cost. We recommend reading through the full report for more detailed information.

2.1.1 Interior - Interior: Electrical Switche(s): Switch cover is missing 3.1.1 Grounds/Site - Steps / Stoops : Landing is not provided at entry door

4.1.1 Building Exterior - Exterior: Wall Cladding material and condition: Previous repairs/wall not painted 4.1.2 Building Exterior - Exterior: Wall Cladding material and condition: Stucco not painted 4.2.1 Building Exterior - Exterior: Fascias: Facia board is missing 4.3.1 Building Exterior - Exterior: Soffits: Gaps at soffits 5.8.1 Structure - Structural: Changes May Have Been Made: Structure altered/remodel 6.2.1 HVAC - Heating/Cooling Equipment 2: FAN UNIT: Kill switch 6.2.2 HVAC - Heating/Cooling Equipment 2: Refrigerant Line Insulation 6.3.1 HVAC - HVAC miscellaneous: Water supply remains for old evaperative cooler 7.2.1 Plumbing - Interior Water Supply Distribution Piping Material & Condition: Pipes Not insulated 7.3.1 Plumbing - Waste Pipe / Vent Material & Condition: Cast/galvanized 7.4.1 Plumbing - Location: Gas Meter / Gas Piping Conditions/Materials: Gas meter not installed 8.3.1 Water Heater - Condition: Gas meter not installed water heater could not be tested 9.5.1 Electrical - Overcurrent protection: Not labeled/difficult to read 10.1.1 Attic - Attic Access: HVAC work platform short 10.1.2 Attic - Attic Access: Attic access is not provided for the main house 10.2.1 Attic - Attic: Ventilation: No attic ventilation 10.3.1 Attic - Attic: Framing: unevenness observed at the roof surface

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10.6.1 Attic - Attic: Ceiling/Floor Insulation: Fiberglass batt not flat on the floor. 11.2.1 Roofing - Roof: Soffit/Eaves/Fascia: Water staining/water damage 11.2.2 Roofing - Roof: Soffit/Eaves/Fascia: Eaves/soffits are unpained various locations 11.3.1 Roofing - Roof Flashings: Mortar cracked/missing 11.3.2 Roofing - Roof Flashings: Fasteners are exposed at roof flashing 11.3.3 Roofing - Roof Flashings: Metal flashing/overlap not observed at solar tube 11.3.4 Roofing - Roof Flashings: Vent hood is displaced 11.8.1 Roofing - Composition Shingles Roof: Damaged/worn shingles 11.8.2 Roofing - Composition Shingles Roof: Different color and style shingles installed 11.8.3 Roofing - Composition Shingles Roof: Improper overlap noted at shingles 11.8.4 Roofing - Composition Shingles Roof: Cap tiles are not installed at ridges/hips in various locations

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1: HOUSE INFO section-OTMwY2E1NDUtZTNlZS00OTkyLTg2N2QtYzQzN2RkZGVmYTg0

Information Property Type Stories Age Single Family One 1949

Age based on Front of Home Faces generally; Furnished Homeowner North No

Occupied Weather Temperature No Sunny 75- 85 Fahrenheit

Soil Condition Utilities on During Inspection People Present Dry Electric Service/Water Service Konnor Kirkwood BTR #72416, Sewer Scope Inspector KK, Homeowner, Andrew Jandura #41778

Home is vacant: under contruction This home is undergoing remodeling/contruction

Major mechanical This inspection covers visible structural and mechanical systems. Roof. HVAC. Electrical. Plumbing. Visible structural components including attic. It is not a full inspection and does not comply with Arizona standards of professional practice. We may check other systems and/or components and make comments as a courtesy to the client.

Home is vacant: Vacant Home is vacant This home is vacant and recent paint was noted in various locations. These conditions often make it difficult, if not impossible to uncover potentially hidden conditions such as previous or current Roof leaks or plumbing related conditions. These conditions are only possible to discover if the home is occupied, with continued use or when it is raining. This home inspection is a general visual inspection and is performed in a few hours. We cannot simulate typical lived in conditions and make no guarantees Or warranties of any conditions that may arise before during or after occupying the home. You should contact the listing agent or seller to obtain any details for any potential permits or work performed.

Western State’s Home Inspections LLC Page 8 of 49 4248 N 4th Ave Michael Arteca

2: INTERIOR section-MWU4OWI0YzMtNGVmZi00NjViLWFmNTctZjZiMWMyODJiOTM1 N/A SAT EVA NI NA/NP N/V 2.1 Interior: Electrical Switche(s) X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information Interior: Electrical Switche(s): Switches Switches observed where visible

Conditions

2.1.1 Interior: Electrical Switche(s) SWITCH COVER IS MISSING Recommendation Contact a qualified professional.

Attic

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3: GROUNDS/SITE section-MWZlNThmMzktMmY3MS00MGE3LWEyNjctMjY3ZDE2YzJmMzlj N/A SAT EVA NI NA/NP N/V 3.1 Steps / Stoops X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information Steps / Stoops : Steps/Stoops/Landings Observed Where Visible. not present

Conditions

3.1.1 Steps / Stoops LANDING IS NOT PROVIDED AT ENTRY DOOR Recommendation Contact a qualified professional.

Rear patio area

Western State’s Home Inspections LLC Page 10 of 49 4248 N 4th Ave Michael Arteca

4: BUILDING EXTERIOR section-OGQ3MDJhYmUtZjM5NC00NjU1LTg0MzEtNDJhYmIzN2VjMjlh N/A SAT EVA NI NA/NP N/V 4.1 Exterior: Wall Cladding material and condition X 4.2 Exterior: Fascias X 4.3 Exterior: Soffits X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information Exterior: Wall Cladding material Exterior: Fascias: Fascias Exterior: Soffits: Soffits and condition: Cladding/covering Observed Where Visible. See Observed Where Visible. See type/material Roof Facias condition. Roof Soffit Condition. Stucco Covered Wood Framed, Painted masonry Exterior cladding/covering material observed where visible.

Conditions

4.1.1 Exterior: Wall Cladding material and condition PREVIOUS REPAIRS/WALL NOT PAINTED Recommendation Contact a qualified professional.

4.1.2 Exterior: Wall Cladding material and condition STUCCO NOT PAINTED Recommendation Contact a qualified professional.

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4.2.1 Exterior: Fascias FACIA BOARD IS MISSING Recommendation Contact a qualified professional.

4.3.1 Exterior: Soffits GAPS AT SOFFITS Voids/gaps/openings were visible noted at the soffits. Boards are missing Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 12 of 49 4248 N 4th Ave Michael Arteca

Western State’s Home Inspections LLC Page 13 of 49 4248 N 4th Ave Michael Arteca

5: STRUCTURE section-ZjAxYzgxZjItNWMxZC00YTIxLWI2NmQtMzExYTI0ZTU1MDAw N/A SAT EVA NI NA/NP N/V 5.1 House Floor Structure X 5.2 Interior Ceiling Structure X 5.3 Foundation Configuration / Type X 5.4 Foundation Material & Condition X 5.5 Interior Wall Structure X 5.6 Columns/Posts X 5.7 Beams X 5.8 Structural: Changes May Have Been Made X 5.9 Signs of Water Penetration X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information House Floor Structure: Type Interior Ceiling Structure : Ceiling Foundation Configuration / Type : Concrete observed where visible structure Type See the attic section. The interior Slab on grade ceiling structure is reported in the attic section Where Visible.

Foundation Material & Condition: Interior Wall Structure: See Interior Wall Structure: Wall Type Exterior Wall For Structural structure observed where visible Poured concrete, Concrete Block conditions of the exterior Wood framed, CMU Observed Where Visible. Masonry/Block/CMU

Columns/Posts: Columns/Posts Beams: Beam(s) observed where Structural: Changes May Have observed where visible visible Been Made: Changes Not observed where visible N/a Not visible covered with changes observed where visible finishing materials Observed Where Visible.

Video (click here to view on web)

Western State’s Home Inspections LLC Page 14 of 49 4248 N 4th Ave Michael Arteca

Signs of Water Penetration: Signs of water penetration Not observed/visible

Conditions

5.8.1 Structural: Changes May Have Been Made STRUCTURE ALTERED/REMODEL Construction is ongoing in this home. Numerous items could not be tested/fully inspected. Numerous items are incomplete and obstructed with possessions. See videos for general condition of home during inspection. Recommendation Contact a qualified professional.

Video Video Video (click here to view on web) (click here to view on web) (click here to view on web)

Western State’s Home Inspections LLC Page 15 of 49 4248 N 4th Ave Michael Arteca

6: HVAC section-ZTNmMTE2ODQtNThhNS00NjhiLTlhMGUtOTRjNjc4MjQ5Nzky N/A SAT EVA NI NA/NP N/V 6.1 Heating/Cooling Equipment X X 6.2 Heating/Cooling Equipment 2 X 6.3 HVAC miscellaneous X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information Heating/Cooling Equipment: Heating/Cooling Equipment: Heating/Cooling Equipment: Heating Type Cooling Type Heating/Cooling Performance Heat Pump Heat Pump Not tested

Heating/Cooling Equipment: Heating/Cooling Equipment: Fan Heating/Cooling Equipment: Energy Source Unit Approximate Age Safety controls/disconnects Electric 1-3 years Electrical disconnect/plug/switch, Circuit breaker in the electrical panel

Heating/Cooling Equipment: Heating/Cooling Equipment 2: Heating/Cooling Equipment 2: Combustion Air Source/B-vent Heating Type Cooling Type Not applicable Heat Pump Heat Pump

Heating/Cooling Equipment 2: Heating/Cooling Equipment 2: Heating/Cooling Equipment 2: Heating/Cooling Performance Energy Source Fan Unit Approximate Age Cooling within normal range Electric 1-3 years

Heating/Cooling Equipment 2: Heating/Cooling Equipment 2: Safety controls/disconnects Combustion Air Source/B-vent Electrical disconnect/plug/switch, Not applicable Circuit breaker in the electrical panel

Western State’s Home Inspections LLC Page 16 of 49 4248 N 4th Ave Michael Arteca

Heating/Cooling Equipment: Condenser Approximate Age 1-3 years

2020. 3 ton. Max fuse 35amp. Trane

Heating/Cooling Equipment 2: Condenser Approximate Age 1-3 years Trane. 2015. Five time. Max fuse or circuit breaker 50 A.

ton. 2022. Trane. Max fuse 25amp

Limitations

Heating/Cooling Equipment NOT TESTED. Homeowner did not want us to test the main house hvac system due to the ducts not being cleaned.

Western State’s Home Inspections LLC Page 17 of 49 4248 N 4th Ave Michael Arteca

Conditions

6.2.1 Heating/Cooling Equipment 2 FAN UNIT: KILL SWITCH Kill float switch is not installed. We recommend adding/upgrading to a kill switch to alert user when the main condensate line becomes blocked/obstructed. Recommendation Contact a qualified professional.

6.2.2 Heating/Cooling Equipment 2 REFRIGERANT LINE INSULATION Refrigerant line insulation is damaged/missing and should be replaced for energy efficiency. Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 18 of 49 4248 N 4th Ave Michael Arteca

6.3.1 HVAC miscellaneous WATER SUPPLY REMAINS FOR OLD EVAPERATIVE COOLER Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 19 of 49 4248 N 4th Ave Michael Arteca

7: PLUMBING section-NzVlMzM4OGMtZTc5MC00NTlhLWE2YzgtNWY5MzFlYzVkYTYw N/A SAT EVA NI NA/NP N/V 7.1 Main water piping/shutoff/regulator X 7.2 Interior Water Supply Distribution Piping Material & Condition X 7.3 Waste Pipe / Vent Material & Condition X 7.4 Location: Gas Meter / Gas Piping Conditions/Materials X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information Main water Main water Interior Water Supply piping/shutoff/regulator: piping/shutoff/regulator: Distribution Piping Material & Size/Type Type/Location Condition: Interior Water Supply Copper 1" where visible Ball Valve, west side Interior Supply piping is secured to the structure where visible, Mostly not visible, PEX where visible

Waste Pipe / Vent Material & Location: Gas Meter / Gas Piping Location: Gas Meter / Gas Piping Condition: Waste pipe/vent Conditions/Materials: Location Conditions/Materials: Type ABS Plastic where visible, Cast SE side Gas was utility NG Iron where visible, Galvanized steel where visible

Location: Gas Meter / Gas Piping Conditions/Materials: Material Gas piping is metallic/non- metallic, Gas piping is secured to the structure

Western State’s Home Inspections LLC Page 20 of 49 4248 N 4th Ave Michael Arteca

Main water piping/shutoff/regulator: PSI/Regulator Water Pressure Regulator Was NOT Installed/Visible. We recommend adding Pressure Regulator to protect the Plumbing Fixtures from Excessive/Unregulated Water PSI from the City/Utility

Conditions

7.2.1 Interior Water Supply Distribution Piping Material & Condition PIPES NOT INSULATED The water supply piping is not insulated in the attic. You may wish to insulate the pipes in the attic for improved efficiency Recommendation Contact a qualified professional.

7.3.1 Waste Pipe / Vent Material & Condition CAST/GALVANIZED Cast/galvanized plumbing was noted at the vent drain/piping we recommend that a licensed plumber be consulted and/or scoping the sewer drain pipe/waste vent piping. Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 21 of 49 4248 N 4th Ave Michael Arteca

7.4.1 Location: Gas Meter / Gas Piping Conditions/Materials GAS METER NOT INSTALLED Gas was not yet available to the property. The gas meter was not installed during the inspection. Gas-fired appliances could not be tested. Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 22 of 49 4248 N 4th Ave Michael Arteca

8: WATER HEATER section-NWI0ZDM1ZjYtNTdjZi00OGExLWI3NmYtZTAwODQwOWQxOTY0 N/A SAT EVA NI NA/NP N/V 8.1 Location/Manufacturer/Size/Age X 8.2 Fuel Type/disconnect X 8.3 Condition X 8.4 Safety controls X 8.5 Combustion Air Source X 8.6 B-vent X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information Location/Manufacturer/Size/Age: Location/Manufacturer/Size/Age: Location/Manufacturer/Size/Age: Water heater location Manufacturer Water Heater Estimated Capacity Exterior wall Navien Tankless water heater

Western State’s Home Inspections LLC Page 23 of 49 4248 N 4th Ave Michael Arteca

Location/Manufacturer/Size/Age: Fuel Type/disconnect: Fuel Condition: Condition Age Type/disconnect Water heater conditions/piping 1-3 years NG Natural Gas, Gas valve conditions Observed Where adjacent to the water heater, Visible Plug/outlet

Safety controls: Automatic safety Combustion Air Source: Water B-vent: Water heater b-vent controls heater exterior combustion air material type & condition Temperature Pressure Relief Exterior Combustion air is PVC Valve Where Visible, Plug/Timer Adequate/Satisfactory Where Visible

Conditions

8.3.1 Condition GAS METER NOT INSTALLED WATER HEATER COULD NOT BE TESTED Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 24 of 49 4248 N 4th Ave Michael Arteca

9: ELECTRICAL section-YWYwNzRmMzktODIwMS00ZjZlLWI3ZWEtMzBhYjUyMWVkZjE0 N/A SAT EVA NI NA/NP N/V 9.1 Service Panel Ground X 9.2 Electrical items X 9.3 GFCI/AFCI breakers X 9.4 Main Electrical Panel Condition X 9.5 Overcurrent protection X 9.6 Wiring type X 9.7 Sub Panel X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information Electrical items: Type of service Electrical items: Service Panel Electrical items: Service panel Overhead observed where visible Location amperage East side 200 amps

Electrical items: Service panel Electrical items: Main disconnect Electrical items: Service Line voltage location Material 120/240 volts observed where Service panel Not observed/not visible visible

GFCI/AFCI breakers: GFCI/AFCI Overcurrent protection: Wiring type: Wiring type Breakers Overcurrent Protection Solid copper observed where AFCI observed where visible, Circuit breakers observed where visible, Stranded Aluminum GFCI not observed where visible visible observed where visible, Stranded copper observed where visible

Western State’s Home Inspections LLC Page 25 of 49 4248 N 4th Ave Michael Arteca

Sub Panel: Sub Panel Amperage Sub Panel: Service Line Material Sub Panel: Overcurrent Size Aluminum observed where Protection 100 amps visible Circuit Breakers observed where visible

Sub Panel: Branch Circuit Wiring Sub Panel: GFCI/AFCI/CAFCI Solid Copper Observed where Breakers visible, Stranded Copper AFCI Observed where visible, observed where visible GFCI Not Observed where visible, CAFCI not Observed where visible

Service Panel Ground: Panel ground location Main Water Supply Water Pipe, Gas piping, possible to a ground stake that is not visible

Western State’s Home Inspections LLC Page 26 of 49 4248 N 4th Ave Michael Arteca

Main Electrical Panel Condition: Main Electrical Panel Condition Exterior panel observed where visible

Sub Panel: Electrical Sub Panel Location Observed where visible, laundry room

Conditions

9.5.1 Overcurrent protection NOT LABELED/DIFFICULT TO READ Circuit breaker’s are Mislabeled/ Not Labeled/ Difficult to Read. ie. A circuit breaker for the air handler was not found or not labeled properly. We recommend that all circuit breakers be identified for safety reasons. Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 27 of 49 4248 N 4th Ave Michael Arteca

Sun panel in laundry Main panel

Western State’s Home Inspections LLC Page 28 of 49 4248 N 4th Ave Michael Arteca

10: ATTIC section-ZjQ1YWMyY2EtYzY0YS00MmQxLTljNTUtMTczOTM2NzI1MmI3 N/A SAT EVA NI NA/NP N/V 10.1 Attic Access X 10.2 Attic: Ventilation X 10.3 Attic: Framing X 10.4 Attic: Roof Sheathing X 10.5 Exterior: Wall Insulation X 10.6 Attic: Ceiling/Floor Insulation X 10.7 Attic: Wall Insulation X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information Attic Access: Inspection Method Attic Access: Access Location Attic: Ventilation: Attic Observed where visible from Primary bedroom closet ventilation observed where access visible Soffit vents main house

Attic: Framing: Framing type Attic: Roof Sheathing: Sheathing Exterior: Wall Insulation: Exterior Engineered trusses type observed where visible wall insulation observed where OSB stranded visible Not visible no access

Attic: Ceiling/Floor Insulation: Attic: Wall Insulation: Attic wall Attic ceiling/floor insulation insulation observed where visible observed where visible N/A Not Visible Fiberglass batt

Conditions

Western State’s Home Inspections LLC Page 29 of 49 4248 N 4th Ave Michael Arteca

10.1.1 Attic Access HVAC WORK PLATFORM SHORT A work platform is not fully installed/extended to safely access/work on the hvac system Recommendation Contact a qualified professional.

10.1.2 Attic Access ATTIC ACCESS IS NOT PROVIDED FOR THE MAIN HOUSE We recommend adding an access to inspect the main house attic space. Recommendation Contact a qualified professional.

10.2.1 Attic: Ventilation NO ATTIC VENTILATION Attic ventilation is not visible/not installed for the addition. Recommendation Contact a qualified professional.

10.3.1 Attic: Framing UNEVENNESS OBSERVED AT THE ROOF SURFACE Unevennes Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 30 of 49 4248 N 4th Ave Michael Arteca

10.6.1 Attic: Ceiling/Floor Insulation FIBERGLASS BATT NOT FLAT ON THE FLOOR. Fiberglass batt insulation not installed flat on the attic floor. We recommend that the fiberglass batt insulation be installed to the attic floor. Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 31 of 49 4248 N 4th Ave Michael Arteca

11: ROOFING section-NmUyZjk5MTktMGRkOS00NjAyLTgyMzEtMDcyNjg1NDMyNDc1 N/A SAT EVA NI NA/NP N/V 11.1 General Roof Pictures X 11.2 Roof: Soffit/Eaves/Fascia X 11.3 Roof Flashings X 11.4 Chimney X 11.5 Roof Gutters & Downspouts X 11.6 Roof Sky Lights & or Solar Tubes X 11.7 Parapet wall(s) X 11.8 Composition Shingles Roof X SAT = Satisfactory where visible EVA = Evaluate Repair or Replace NI = Not Inspected NA/NP = N/A Not Applicable/ Not Present N/A N/V = N/A Not Applicable/ Not Visible

Information General Roof Pictures: Roof Roof: Soffit/Eaves/Fascia: Type of Roof Flashings: Flashing material pictures Soffits/eaves/facias observed where visible General roof pictures Wood Mortar/Mud-ball, Asphalt, Metal, Tar/caulk

Video (click here to view on web)

Chimney : Chimney/B-vent type Roof Gutters & Downspouts: Roof Sky Lights & or Solar Tubes: observed where visible Gutters/downspouts Skylight(s)/solar light(s) N/A not present Solar light(s) observed where visible

Parapet wall(s): Parapet walls Composition Shingles Roof: Composition Shingles Roof: Not present Location Inspection Method Main house Walked on roof

Western State’s Home Inspections LLC Page 32 of 49 4248 N 4th Ave Michael Arteca

Composition Shingles Roof: Approximate Age 1-5 years, 16-20 years. We recommend that you budget for maintenance/repairs/replacement

Conditions

11.2.1 Roof: Soffit/Eaves/Fascia WATER STAINING/WATER DAMAGE Water stains/water damage noted at the facia/eave/soffit. This may be from roof leakage. Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 33 of 49 4248 N 4th Ave Michael Arteca

11.2.2 Roof: Soffit/Eaves/Fascia EAVES/SOFFITS ARE UNPAINED VARIOUS LOCATIONS Recommendation Contact a qualified professional.

11.3.1 Roof Flashings MORTAR CRACKED/MISSING Mortars/mud balls are cracked and deteriorated/separated or missing. We recommend that the mortars/mud balls be replaced/repaired/sealed to prevent moisture penetration to these areas. Recommendation Contact a qualified professional.

11.3.2 Roof Flashings FASTENERS ARE EXPOSED AT ROOF FLASHING Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 34 of 49 4248 N 4th Ave Michael Arteca

11.3.3 Roof Flashings METAL FLASHING/OVERLAP NOT OBSERVED AT SOLAR TUBE Recommendation Contact a qualified professional.

11.3.4 Roof Flashings VENT HOOD IS DISPLACED Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 35 of 49 4248 N 4th Ave Michael Arteca

11.8.1 Composition Shingles Roof DAMAGED/WORN SHINGLES Shingles are damaged/worn or missing in a few areas Recommendation Contact a qualified professional.

11.8.2 Composition Shingles Roof DIFFERENT COLOR AND STYLE SHINGLES INSTALLED Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 36 of 49 4248 N 4th Ave Michael Arteca

11.8.3 Composition Shingles Roof IMPROPER OVERLAP NOTED AT SHINGLES Recommendation Contact a qualified professional.

11.8.4 Composition Shingles Roof CAP TILES ARE NOT INSTALLED AT RIDGES/HIPS IN VARIOUS LOCATIONS Recommendation Contact a qualified professional.

Western State’s Home Inspections LLC Page 37 of 49 4248 N 4th Ave Michael Arteca

Western State’s Home Inspections LLC Page 38 of 49 4248 N 4th Ave Michael Arteca

section-sop

STANDARDS OF PRACTICE House Info The information contained in this document is confidential and the property of the client who agreed to the terms of our inspection agreement and paid for this report. The information is intended only for the use of the individual/client or entity to whom it is addressed. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying this document is strictly prohibited. If you have received this document in error, please notify us immediately. IF YOU HAVE OBTAINED A COPY OF THIS INSPECTION REPORT BECAUSE THE CLIENT NAMED DID NOT PROCEED WITH THE PURCHASE OF THIS HOME.****WE ARE NOT UNDER CONTRACT WITH YOU**** PLEASE DO NOT CALL, EMAIL OR TEXT OUR OFFICE. WE HAVE A FIDUCIARY RESPONSIBILITY TO THE CLIENT WHOM WE ARE UNDER CONTRACT WITH & WHO PAID FOR THIS INSPECTION/REPORT. WE WILL NOT ANSWER ANY QUESTIONS ABOUT THE REPORT FOR LEGAL REASONS, THANK YOU.

1. INTRODUCTION 1.1 These Standards define the practice of Home Inspection in the State of Arizona. 1.2 These Standards of Practice A. provide inspection guidelines. B. make public the services provided by private fee-paid inspectors.

2. PURPOSE AND SCOPE 2.1 Inspections performed to these Standards shall provide the client with a better understanding of the property conditions, as observed at the time of the inspection.

2.2 Inspectors shall: A. before the inspection report is delivered, enter into a written agreement with the client or their authorized agent that includes: 1. the purpose of the inspection. 2. the date of the inspection. 3. the name address and certification number of the inspector. 4. the fee for services. 5. a statement that the inspection is performed in accordance with these Standards. 6. limitations or exclusions of systems or components inspected.

B. Observe readily accessible installed systems and components listed in these Standards.

C. submit a written report to the client which shall: 1. Describe systems and components identified in sections 4-12 of these Standards. 2. state which systems and components designated for inspection in these Standards have been inspected and any systems and components designated for inspection in these Standards which were present at the time of the inspection and were not inspected and a reason why they were not inspected. 3. state any systems and components so inspected which were found to be in need of immediate major repair and any recommendations to correct, monitor or evaluate by appropriate persons. 2.3 These Standards are not intended to limit inspectors from: A. reporting observations and conditions in addition to those required in Section 2.2. B. excluding systems and components from the inspection if requested by the client.

3.1 General limitations: A. Inspections done in accordance with these Standards are visual, not technically exhaustive and will not identify concealed conditions or latent defects. B. These Standards are applicable to buildings with four or less dwelling units and their garages or carports.

3.2 General exclusions: A. Inspectors are NOT required to report on: 1. life expectancy of any component or system. 2. the causes of the need for a major repair. 3. the methods, materials and costs of corrections. 4. the suitability of the property for any specialized use. 5. compliance or non-compliance with applicable regulatory requirements. 6. the market value of the property or its marketability. 7. the advisability or inadvisability of purchase of the property. 8. any component or system which was not observed. 9. the presence or absence of pests such as wood damaging organisms, rodents, or insects. 10. cosmetic items, underground items, or items not permanently installed.

B. Inspectors are NOT required to: 1. offer warranties or guarantees of any kind. 2. calculate the strength, adequacy, or efficiency of any system or component. 3. enter any area or perform any procedure which may damage the property or its components or be dangerous to the inspector or other persons. 4. operate any system or component which is shut down or otherwise inoperable. 5. operate any system or component which does not respond to normal operating controls. 6. disturb insulation, move personal items, furniture, equipment, plant life, soil, snow, ice, or debris which obstructs access or visibility. 7. determine the presence or absence of any suspected hazardous substance including but not limited to toxins, fungus, molds, mold spores, carcinogens, noise, contaminants in soil, water, and air. 8. determine the effectiveness of any system installed to control or remove suspected hazardous substances. 9. predict future conditions, including but not limited to failure of components. 10. project operating costs of components. 11. evaluate acoustical characteristics of any system or component.

Interior The interior inspection is limited to readily accessible areas that are not concealed by furnishings or stored items. Tile floors are prone to cracking. We will not comment on damaged/loose/cracked tiles or deteriorated cracked grout unless it may be of a structural concern. Cosmetic Cracks may be noted for monitoring reasons. In occupied homes, homeowner possessions block or restrict access to various locations and components of the home.

Western State’s Home Inspections LLC Page 39 of 49 4248 N 4th Ave Michael Arteca

This inspection has been performed to inform the client of structural; functional and safety conditions. This report excludes cosmetic conditions.

AZSOP: 11. SYSTEM: INTERIORS 11.1 The inspector shall observe: A. walls, ceiling and floors. B. steps, stairways, balconies and railings. C. counters and a representative number of cabinets. D. a representative number of doors and windows. E. separation walls, ceilings, and doors between a dwelling unit and an attached garage or another dwelling unit. F. sumps. 11.2 The inspector shall: A. operate a representative number of primary windows and interior doors. B. report signs of water penetration into the building or signs of abnormal or harmful condensation on building components.

11.3 The inspector is NOT required to observe: A. paint, wallpaper and other finish treatments on the interior walls, ceilings, and floors. B. carpeting. C. draperies, blinds or other window treatments. D. household appliances. E. recreational facilities or another dwelling unit.

Grounds/Site Only the areas of concrete,pavers and asphalt Flat work within 20’ of a dwelling perimeter and which abut or are continuous with the dwelling are inspected for the conditions listed in this section. All other sidewalks, walkways, driveways, exterior retaining structures, public or private easements, and all public common or community areas including but not limited to sidewalks, walkways, streets, alleys, driveways, parking areas, and patios are specifically excluded in this inspection and report.

Any time a negative grading condition Such as but not limited to(Low spots against the structure; Grading towards the structure, Patios/Garage/Sidewalks/Driveways pitching towards the structure, evidence of ponding, plumbing Leaks, sprinkler systems overspray/irrigation leaks or overwatering, no gutters are installed on the home) has been noted in the report/summary we recommend immediate Corrective action to these areas . If these conditions are not Repaired or corrected for periods of time, the structural strength/integrity of the foundation/slab/rebar Or cable/cable ends for post tension slab structures may Cause damage in a short period of time. Water is the greatest solvent and every measures should be taken to run it away from the structure as quickly as possible.

Any inspection of drip irrigation, sprinkler, or flood irrigation systems or landscaping watering systems is specifically excluded from this inspection and report.

The determination of the adequacy, condition, or discharge points of any below ground components is specifically excluded in this inspection and report.

Any inspection for any crawling insects, flying insects, rodents, birds or other pest including but not limited to termites, carpenter ants, powder post beetles, cockroaches, mice, and snakes is specifically excluded in this inspection and report.

**FYI**

To reduce deterioration and movement, cracks in concrete and asphalt flat work should be caulked/sealed as a part of ongoing prudent, periodic building maintenance program.

Evaluation, analysis, or testing of soil’s for type, content, expansion potential, or any other soil characteristics is specifically excluded on this inspection and report. A qualified soils engineer should be contacted if such information is desired. Information on expansive or swelling soils provided with this report is intended as an educational aid to customers and is not to be taken as an indication that the presence of expensive or swelling soils has been confirmed by our inspector.

If a landscaping irrigation system is present or the installation of such a system is being considered, it is recommended that all water discharge components be located a minimum of 6’ from the structural or foundation components. If a system is present, it is recommended that customers take measures to determine if such systems are functional, obtain actual operational and maintenance information, and verify that they are properly winterized/insulated during cold weather.

Western State’s Home Inspections LLC Page 40 of 49 4248 N 4th Ave Michael Arteca

Exterior Low-voltage lighting and components are specifically excluded in this inspection.

Building Exterior Some automatic garage door operators are not equipped with automatic reversing capabilities. However a properly operating automatic garage door operator auto-reversing mechanism is an important safety device.

Due to the potential for damage to the garage doors and automatic operator components, testing for the presence of automatic reversing capabilities is purely up to the discretion of the inspector and may be excluded from this inspection and report but will be noted.

Any inspection of railing heights or railing opening dimensions is specifically excluded in this inspection and report. We recommend that customers take measures to asure that railing systems on the exterior of the building provide desired Protection regarding height and opening dimensions.

Any inspection of stair riser openings is specifically excluded in this inspection and report we recommend that customers take measures to protect stair riser openings if open-riser stairs are present on the exterior of the building.

Minimum railing height and maximum allowable dimensions for openings in railing systems very depending on when such systems were installed and applicable jurisdictional requirements. Currently, some building authorities recommend that protective railings, for dwellings be a minimum of 36 inches high in that all openings, in such systems, be designed and constructed so that sphere 4 inches in diameter cannot be passed through the openings. This information is intended only as a guide. Some stairs are design with open risers. Allowable opening dimensions for risers very depending on when such systems were installed and applicable jurisdictional requirements. Currently, some building authorities recommend that all open riser openings be designed and constructed so that a 4’ in diameter cannot be passed through the openings. This information is intended only as a guide.

Emergency escape routes are essential for the safety of the occupants and measures should be taken to ensure appropriate escape routes. Security bars that may be installed should be the breakaway or swing out style. Below grade windows should have approved ladders when required by your local jurisdiction. You can contact your local fire department of the national fire protection Association for Safety Requirements on your home.

Vegetation that grows up against, onto or attaches to the structure may try out moisture or may promote access for insects or pest. Vegetation should be trimmed away from the structure as I’m going, routine maintenance. Talk pointing is the cleaning, preparation, and refilling of deteriorated masonry joint work with appropriate material. Purging is coating of cement mortar on the sides of the foundation and basement walls, and the like.

Exterior Low-voltage lighting and components are specifically excluded in this inspection.

We do not determine conformance with pool/spa safety barrier requirements. Each city has its own safety requirements for pool/spa safety. We recommend that you obtain pool/spa barrier requirements from the city this home is purchased in. Never allow your children near a pool spa without proper supervision.

AZSOP: 5. SYSTEM: EXTERIOR 5.1 The inspector shall observe: A. wall cladding, flashings and trim. B. entryway doors and representative number of windows. C. garage door operators. D. decks, balconies, stoops, steps, areaways, and porches including railings. E. eaves, soffits and fascias. F. vegetation, grading, drainage, driveways, patios, walkways and retaining walls with respect to their effect on the condition of the building. 5.2 The inspector shall: A. describe wall cladding materials. B. operate all entryway doors and representative number of windows including garage doors, manually or by using permanently installed controls of any garage door operator. C. report whether or not any garage door operator will automatically reverse or stop when meeting reasonable resistance during closing. 5.3

The inspector is NOT required to observe: A. storm windows, storm doors, screening, shutters, awnings and similar seasonal accessories. B. fences. C. safety glazing. D. garage door operator remote control transmitters. E. geological conditions. F. soil conditions. G. recreational facilities. H. outbuildings other than garages and carports.

Structure

Western State’s Home Inspections LLC Page 41 of 49 4248 N 4th Ave Michael Arteca

Residential and light commercial building foundation walls and slabs are not typically design or intended to be watertight or to prevent any possibility of moisture seepage or intrusion. We will not place water in Sump pumps to test the pumps. It is recommended that sump pump’s be tested on regular basis to verify proper operation.

Proper management of surface moisture will aid in reducing the potential for Foundation Cracking,Deterioration, structural movement and damage. Some measures which will aid in managing surface moisture are the installation of gutters where appropriate and maintenance of guttering and adequately extending downspout systems to collect and divert roof run off. Creating and maintaining a minimum of 10% positive grade to a distance of at least 6 feet around the foundation perimeter, keeping window wells clean and protected, and avoiding any yard drip irrigation or landscape watering or water accumulation within 6 feet of the structure. Pool equipment should be installed away from the structure so that if leaks do occur for long periods of time under ground/not visible leaks, will not cause damage to the structure. If noted in this report/summary that there are low spots or the grade is pitching towards the structure we recommend that this condition be corrected immediately. Moisture against the structure for long periods of time may cause structural foundation conditions that can get very expensive to rectify/cure/remediate.

Some cracking, cold joints, and honeycombing are common in concrete components. Cold joints are joints in concrete, which may occur in the intervals between pours when concrete placement is interrupted.

Honeycombs or voids left in concrete going to failure of the mortar to effectively fill the spaces among the course aggregate materials.

Efflorescence is in encrustation of soluble salts, lime, calcium, minerals commonly white, that leaches through as moisture passes through it. Stucco,Brick, Block/CMU , mortar, or concrete.

Spalling is the flaking or chipping of masonry or concrete surfaces due to excessive moisture or the movement of building structure.

Scaling is the local flaking or peeling away from the surface portion of concrete mortar, typically brought on by excess of moisture.

Floor, Wall and ceiling finish material such as sheet rock, stucco, stone, brick ,floor coverings etc. Prevents an inspectors ability to determine framing type and components.

The floor structure is not visible for inspection. The floor structure typically is covered by finish materials such as carpet, wood flooring, tile Etc. We do not remove finish materials to inspect the house floor structure.

Newer construction homes structural components are covered with fire retardant materials such as drywall. The interior wall structure is typically not visible. If the home is a Block/CMU or Brick home sometimes the block/ Brick is visible and will be noted if visible. Sagging/Cracking/Movement in walls/ceiling‘s can give us indications of failing structural components.

AZSOP: 4. SYSTEM: STRUCTURAL COMPONENTS 4.1 The inspector shall observe: A. structural components including: 1. foundation. 2. floors. 3. walls. 4. columns. 5. ceilings. 6. roofs. 4.2 The Inspector shall: A. describe the type of: 1. foundation. 2. floor structure. 3. wall structure. 4. columns. 5. ceiling structure. 6. roof structure. B. probe structural components where deterioration is suspected. However, probing is NOT required when probing would damage any finished surface. C. enter underfloor crawl spaces and attic spaces except when access is obstructed, when entry could damage the property, or when dangerous or adverse situations are suspected. D. report the methods used to inspect underfloor crawl spaces and attics. E. report signs of water penetration into the building or signs of abnormal or harmful condensation on building components.

HVAC The cooling/heating system is inspected by operation of the equipment by normal controls to determine general condition NOT life expectancy. The capacity or adequacy of cooling/heating system is beyond the scope of a home

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inspection. A licensed HVAC contractor should be consulted if in question. We do not dismantle or take apart the system(s) and recommend that you keep a maintenance program/schedule so your equipment is reliable when you need it the most.

Furnaces over 10 years old should be checked, cleaned and serviced yearly by a licensed contractor.

A heat pump is simply an air conditioner that can work in reverse to heat the house. It uses the same components for both air conditioning and heating. In cooling mode, it extracts heat from the house and pumps it to the exterior of the house. In heating mode, it extracts heat from exterior and pumps it into the house. We test heat pumps in heating or cooling depending on the season/setting/mode the thermostat is set at the time of the inspection. We test the heat pumps this way so that we do not cause damage to the reversing valve. We recommend licensed HVAC person service heat pumps before the change of seasons and test/verify operation of reversing valve. We do not dismantle or take apart the heat pump systems and recommend that you keep a maintenance program/schedule so your equipment is reliable when you need it the most. Supply and return air temperatures were measured with a handheld digital thermometer to determine air temperature change (Split) across the fan unit at the Return air and at the Supply air. When tested in heating mode we are looking for a 22-32° temperature split. When tested in cooling mode we are looking for a 18-22° temperature split.

The key to having success with any HVAC system(s): Have an automatic maintenance schedule for changing filters and for service techs to come out before the start of each season summer/winter.

HVAC Duct return/supply sizing and location/placement of All Ducting are specifically excluded from this report.

We do not remove supply register HVAC duct covers to prevent from damage to paint/wallpaper/wall coverings etc..

If this home has underground HVAC air returns, we recommend that the underground supply/return ducts be observed/inspected by a licensed HVAC company and or licensed contractor with a camera/scope, to verify any obstructions/damage/debris/evidence of moisture/pest intrusions.

Testing/verifying functionality of Electronic air filters/electronic air filtration systems are specifically excluded from this report.

Testing, verifyiing functionality of all humidifiers are specifically excluded from this report.

AZSOP: 9. SYSTEM: HEATING 9.1 The inspector shall observe: A. permanently installed heating systems including: 1. heating equipment. 2. normal operating controls. 3. automatic safety controls. 4. chimneys, flues and vents. 5. solid fuel heating devices. 6. heat distribution systems including fans, pumps, ducts and piping, with supports, dampers, insulation, air filters, registers, radiators, fan coil units, convectors. 7. the presence of an installed heat source in each room. 9.2 The inspector shall: A. describe: 1. energy source. 2. heating equipment and distribution type. B. operate the systems using normal operating controls. C. open readily openable access panels provided by the manufacturer or installer for routine homeowner maintenance.

9.3 The inspector is NOT required to: A. operate heating systems when weather conditions or other circumstances may cause equipment damage. B. operate automatic safety controls. D. ignite or extinguish solid fuel fires. E. observe: 1. the interior of flues. 2. fireplace insert flue connections. 3. humidifiers. 4. electronic air filters. 5. the uniformity or adequacy of heat supply to the various rooms.

10. SYSTEM: CENTRAL AIR CONDITIONING 10.1 The inspector shall observe: A. central air conditioning including: 1. cooling and air handling equipment. 2. normal operating controls. B. distribution systems including: 1. fans, pumps, ducts and piping, with supports, dampers, insulation, air filters, registers, fan-coil units. 2. the presence of an installed cooling source in each room. 10.2 The inspector shall: A. describe: 1. energy sources. 2. cooling equipment type. B. operate the systems using normal operating controls. C. open readily openable access panels provided by the manufacturer or installer for routine homeowner maintenance.

10.3 The inspector is NOT required to: A. operate cooling systems when weather conditions or other circumstances may cause equipment damage. B. observe non-central air conditioners. C. observe the uniformity or adequacy of cool-air supply to the various rooms.

Plumbing Any inspection of solar water or solar space heating systems is specifically excluded in this inspection and report. It is recommended that customers take measures to determine if such systems are functional, obtain operational and

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maintenance information, and verify that such systems are properly protected during cold weather.

Any inspection of water conditioning systems, water softener, Water filtration devices, reverse osmosis or equipment is specifically excluded in this inspection and report.

Inspection of irrigation and landscape watering systems is specifically excluded in this inspection and report. Any inspection of fuel storage or underground tanks is specifically excluded in this inspection and report.

Any inspection of the septic systems or well systems specifically excluded in this inspection and report.

We do not verify that the supply water system is connected to a private or public source. We recommend obtaining records from the homeowner and or contacting city/municipal officials.

On days that it is raining, our inspectors are not able to identify any potential leaks at exterior plumbing fixtures including hose bibbs, exterior sinks, showers or any pool above or underground plumbing or piping etc. Our inspectors do not turn non daily use valves for safety and insurance reasons. We will operate the main water supply shut off to verify operation if one is installed at the exterior only. You may wish to consider turning the non-daily use shut off valves at the plumbing fixtures to be sure that they are operational. Gate valves have been known to be problematic and should be replaced with 1/4 turn ball valves.

We will not carry water to or placed water in floor drains to test them for internal blockage or operation. Proper operation of the floor drains is important; therefore, it is recommend did that customers take measures to confirm proper operation of floor drains. Requirements for floor drains very depending on a building’s age and location. Manufactures of hot water heaters and water storage tanks recommend that some systems be present to aid in the collection and disposal of water in the event of leakage or discharge (Pans under water heaters with drain lines connected to the exterior).

Tankless water heaters are considered to be a newer technology in many areas and may add to potential energy savings. Instantaneous and steady water output is limited by the heating capacity of the unit. The hot water usage varies greatly from one household to the next and therefore, the instantaneous and steady hot water output of tankless water heater is excluded from this report.

Flooding of shower pans and testing of bathtub overflows is specifically excluded in this inspection and report. We test all fixtures that we can access. We observe for water-flow, drainage and other aspects at these fixtures. Home Inspection‘s are limited and generally take a few hours for a typical sized home, we cannot simulate being in showers or run water at fixtures for a prolonged period of time. We test for water-flow and potential leaks while we are near the fixtures only.

Hidden piping (gas or water) is not inspected and specifically excluded in this inspection and report.

Gas leak tests are not performed and specifically excluded in this inspection and report.

**FYI**

Upgrading to properly designed and installed metal combination chimney and flu caps will reduce deterioration and maintenance of masonry chimneys and flue’s.

Galvanized iron water supply lines are prone to tuberculation (gradual reduction of the interior diameter from rust, corrosion and scale). This can result in reduced water flow over time. Allowable use of different types of plastic water supply lines varies among jurisdictions. Most public health and water quality agencies recommend replacing lead water supply lines with currently approved materials.

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Maintenance of seals around valve, faucet, and other penetrations and bathtub and shower walls and the seals at the joint between bathtubs and wall, floors and decks, between shower bases and walls and floors, and around shower frames will reduce the potential for water damage to walls and floors. Before applying ceiling caulk, putty, or grout, all surfaces must be clean to remove soap film or any other materials that may affect adhesion of such sealants and should be performed as a routine maintenance.

We recommend that all interior natural gas lines made of copper and all brass flex extensions be replaced with the approved materials or devices. We recommend that drip legs be added to or before gas water heaters and gas furnaces. No source of ignition which generates a spark, flame, or glow in which is now in a sealed combustion chamber should be placed or located within 18 inches of any garage floor due to the potential for igniting flammable or combustible dust, gases, papers, liquids or other materials. Although not required in many jurisdictions, you could consider installing a drip pan below the water heater with a drain pipe that leads to the exterior.

Never allow children to play near or around water heaters, heating equipment or any fuel gas or fuel storage or distribution components or equipment.

Never place any flammable or combustible materials next two or around gas or oil-fueled equipment. Never store anything that can produce volatile, flammable, or combustion vapors or fumes in any area that contains or directly communicate with any area that has an ignition that generates a spark, flame, or a glow and is not in a sealed combustion chamber. Most water heaters are factory equipped with automatic safety controls such as a TPRV (Temperature Pressure Relief Valve).

The majority of the main service piping and sewer drainage piping is generally buried underground and is not visible for inspection. If City meter box is accessible we attempt to identify the piping at the connection to the meter and where it comes out of the ground before enters the structure. We do not insert cameras into the sewer piping however, you are encouraged to contact a licensed plumber to evaluate the hidden piping up to or including inserting a camera into the drain lines to determine the conditions.

We verify/test functional flow/drainage. When Shower is turned on and (2) other plumbing fixtures (sinks) or (sink and toilet) are turned on at the same time. The functional flow of the water distribution and the water drainage is satisfactory where visible unless noted in the summary.

We observe and report on the condition of all visible supports an insulation. These items will be satisfactory unless noted in the summary.

AZSOP: 7. SYSTEM: PLUMBING 7.1 The inspector shall observe: A. interior water supply and distribution system including: 1. piping materials, including supports and insulation. 2. fixtures and faucets. 3. functional flow. 4. leaks. 5. cross connections. B. interior drain, waste and vent system, including: 1. traps; drain, waste, and vent piping; piping supports and pipe insulation. 2. leaks. 3. functional drainage. C. hot water systems including: 1. water heating equipment. 2. normal operating controls. 3. automatic safety controls. 4. chimneys, flues and vents. D. fuel storage and distribution systems including: 1. interior fuel storage equipment, supply piping, venting and supports. 2. leaks. E. sump pumps. 7.2 The inspector shall: A. describe: 1. water supply and distribution piping materials. 2. drain, waste and vent piping materials. 3. water heating equipment. B. operate all plumbing fixtures, including their faucets and all exterior faucets attached to the house. 7.3

The inspector is NOT required to: A. state the effectiveness of anti-siphon devices. B. determine whether water supply and waste disposal systems are public or private. C. operate automatic safety controls. D. operate any valve except water closet flush valves, fixture faucets and hose faucets. E. observe: 1. water conditioning systems. 2. fire and lawn sprinkler systems. 3. on-site water supply quantity and quality. 4. on-site waste disposal systems. 5. foundation irrigation systems. 6. spas, except as to functional flow and functional drainage.

Electrical Main electrical panels or main disconnect devices are generally installed at the building exterior and should be readily accessible. Typically, this is so firemen or other public service officials could access the devices if necessary.

Removal of electrical receptacle outlets, switches, junction boxes, or junction box faceplates or the calculation of electrical capacity loads is specifically excluded in this inspection and report.

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The removal from or insertion into the fixture socket of any device including by not limited to lightbulbs and testing instruments is specifically excluded in this inspection and report.

Inspection for damage to electrical fixtures is specifically limited to visible, physical damage to porcelain, plastic pull-chain keyless ceiling and wall light fixtures. Inspection for any other damage to any other light fixture is specifically excluded in this inspection and report.

Ceiling fans and heavy electrical fixtures should be mounted to boxes that provide adequate support for the weight of such components. Because the boxes to which such components are attached are not visible, any inspection for the type or adequacy of support provided by such boxes specifically excluded in this inspection and report.

**FYI**

The use of aluminum wiring and lighting and outlets circuits was common in the 1960s through about mid 1970s. Today the use of aluminum wiring is limited to certain types of circuits and devices in new electrical systems. It is necessary to examine all aluminum wiring connections and connected devices to determine whether the specific wiring methods required with the use of aluminum wire and have been employed. This is not part of this inspection. A qualified electrical contractor should be retained if additional information regarding existing aluminum wiring is desired. All electrical system modifications should be performed by a qualified individual and in accordance with all appropriate industry standards and governmental codes, ordinances, and regulations.

The service drop is the overhead electrical service conductors from the last utility pole or other aerial support to and including the splices, if any, the connection of the service entrance conductors at the building or other structure.

Open ground indicates that in equipment-grounding conductor is disconnected, not present, or not functioning at an outlet designed to provide equipment grounding protection. All cord connected electrical appliances, equipment, tools, or devices furnished with a three pins or three prong plug end for the purpose of providing the equipment grounding should be adequately and properly grounded.

Reversed polarity indicates the reversing of the neutral (grounded) in phase (hot) wires somewhere in the circuit.

A GFCI (Ground Fault Circuit Interrupter) is a device, which is intended to provide additional protection against electrocution from ground fault conditions. Manufacturers recommend that GFCI devices be tested monthly to confirm proper operation.

Current construction standards recommend GFCI protection in numerous locations. These include all convenience/countertop outlets in the kitchens, all bathrooms, laundry areas, all exterior locations and garage areas. We comment on the absence of GFCI as required during original construction and also comment on the absence of GFCI as a current condition regardless of age. Although many homes were constructed in various eras and possibly prior to the current requirements, the standards of professional practice in Arizona require us to identify the absence of GFCI protection in all of these locations.

And AFCI (Arc Fault Circuit Interrupter) is a device, which is intended to provide additional protection against fires from arcing. These particular types of devices are installed on the bedroom circuits since 2003 should interrupt the power to the entire bedroom including the receptacles, closet lights, ceiling fans and lighting. The manufacturers of these devices recommend that you test them once a month to ensure proper operation. The AFCI is normally located in the main or sub-panels and have small test buttons attached that are colored (blue, yellow or green is the norm).

An over-current protection device is a device such as circuit breakers or fuses, which are intended to interrupt the flow of current at a predetermined value to prevent damage resulting from excessive current.

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We observe and report on the condition and compatibility of the circuit breakers or fuses and the wire connections. The sizing or compatibility is satisfactory unless noted in the summary.

Multiple tapping or double tapping is the placing of more than one conductor under the pole of an over current protection device or a lug, which is not designed for or labeled for such an application.

Never allow hanging, cord-connected, or pendant fixtures or parts of such fixtures in the zone measured 3 feet horizontally and 8 feet vertically from the top of any bathtub rim. This includes the zone directly over the tub as well. Any inspection for the clearances of any fixtures is specifically excluded in this inspection and report.

All fixtures above the shower stalls or enclosure should be of a type specifically marked “suitable for wet locations”. Any inspection for markings described above is specifically excluded in this inspection and report.

Installation of surface-mounted Incandescent lighting fixtures on walls above doors in storage areas or on ceilings of storage areas and locations closer than 12 inches and surface-mounted fluorescent lighting fixtures closer than 6 inches from the nearest point of storage areas was Permitted in the past. However, it is not permitted in new installations therefore, it is recommended that if surface mounted Incandescent or fluorescent lighting fixtures in storage areas do not meet or exceed these clearances, measures can be taken to modify such fixturesTo conform to them. Recessed Incandescent fixtures should not be mounted in a wall or ceiling of any storage area closer than 6 inches from any point of the storage area, and when so mounted, the lamp/bulb must be enclosed protected so that the hot filament falling from the broken lamp/bulb can ignite combustible material below the fixture. Pendant fixtures should never be located in storage areas. Any inspection for fixture types or clearances of clearance is of fixtures in any areas in specifically excluded in this inspection and report.

Low-voltage lighting and components are specifically excluded in this inspection.

Fire, heat, and smoke protection, carbon monoxide, suppression, and detection equipment is not inspected nor is it operated due to possible interconnection or security systems. Requirements regarding fire protection and smoke detection and smoke detection equipment very among jurisdictions. The national fire protection Association in the insurance industry recommend the installation and maintenance of smoke detection devices in homes.

Around 1973 exterior receptacles were installed with ground fault protection (GFCI). Around 1975 bathroom receptacles were installed was ground fault protection (GFCI). Around 1978 garage receptacles were installed with ground fault protection (GFCI). Around 1990 kitchen receptacles within 6 feet of the sink were installed with a ground fault protection (GFCI) and the entire kitchen became protected in about 2000. We observe and report on the operation and condition of existing GFCI devices, including polarity and grounding in all applicable wet areas ie; exteriors,garages, carports, bathrooms, kitchens, garage, laundry etc. Even though houses were not GFCI protected prior to this time it is a good idea to upgrade to current industry standards for added protection at this time. The presence and conditions of GFCI will be satisfactory unless noted in the summary.

We recommend that you test your smoke detectors monthly. We recommend adding combination smoke detector/carbon monoxide detectors for added safety. If the smoke detector/carbon monoxide detector is connected to an alarm system we will not test/press button so the fire department Does not come to the property during the inspection.

AZSOP: 8. SYSTEM: ELECTRICAL 8.1 The inspector shall observe: A. service entrance conductors. B. service equipment, grounding equipment, main overcurrent device, main and distribution panels. C. amperage and voltage ratings of the service. D. branch circuit conductors, their overcurrent devices, and the compatibility of their ampacities and voltages. E. the operation of a representative number of installed lighting fixtures, switches and receptacles located inside the house, garage, and on its exterior walls. F. the polarity and grounding of all receptacles within six feet of interior plumbing fixtures and all receptacles in the garage or carport, and on the exterior of inspected structures. G. the operation of ground fault circuit interrupters. 8.2 The inspector shall: A. describe: 1. service amperage and voltage. 2. service entry conductor materials. 3. service type as being overhead or underground. 4. location of main and distribution panels. B. report any observed aluminum branch circuit wiring. 8.3

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The inspector is NOT required to: A. insert any tool, probe or testing device inside the panels. B. test or operate any overcurrent device except ground fault interrupters. C. dismantle any electrical device or control other than to remove covers of the main and auxiliary distribution panels. D. observe 1. low voltage systems. 2. smoke detectors. 3. telephone, security, cable TV, intercoms or other ancillary wiring that is not a part of the primary electrical distribution system.

It is common for electrical panels to have generalized labeling. Example, general lights and circuits. We do not perform load calculations are and do not trip circuit breakers to verify labeling. And you may wish to have an electrician perform these functions if desired.

Attic This section describes the inspection results for the Attic structure framing, insulation and ventilation. The Attic Structural components are not always accessible/visible because of the structure design, ductwork, fire sprinkler systems, Gas/Water lines,Electrical wiring, Insulation. The newer types sprayed/blown insulation install’s prevent visibility to large % of the upper trusses and large % of the sheathing. Example: polyurethane foam sprayed insulation covers a large% of the sheathing/plywood and a large % of the trusses are not visible for inspection. This condition makes it almost impossible to inspect for water staining/roof leaks unless Present/Visible on the insulation materials.

The use of vapor retarder’s in insulation is not commonly used in this part of the country. The presence of vapor retarders in the home will be noted in the report and are satisfactory or not required unless noted in the summary. Polyurethane foam is a vapor retarder material. When identified that polyurethane foam insulation has been used for insulation type it is also the vapor barrier and is Satisfactory unless identified in the summary as further evaluation.

Exterior Wall Insulation inspection is limited to Access panels/Existing openings. We do not damage or disassemble walls to inspect for insulation presence/types. Some homes will not have access panels such as MBR Tub Access Panels/Fire Sprinkler System Panels and Exterior Wall insulation Will Not Be Visible.

Due to the potential for damage to ceiling surfaces and attic insulation, attic spaces will be entered only when, in the opinion of the inspector, it is safe to do so. When inaccessible attic spaces are not entered, they will be inspected from the access opening.

AZSOP: 12. SYSTEM: INSULATION & VENTILATION 12.1 The inspector shall observe: A. insulation and vapor retarders in unfinished spaces. B. ventilation of attics and foundation areas. C. kitchen, bathroom, and laundry venting systems. 12.2 The inspector shall describe: A. insulation and vapor retarders in unfinished spaces. B. absence of same in unfinished space at conditioned surfaces.

12.3 The inspector is NOT required to report on: A. concealed insulation and vapor retarders. B. venting equipment which is integral with household appliances.

Roofing The roof inspection includes a visual Inspection of the roof covering material’s, flashings, roof penetrations, and water drainage systems. We observe roof tile underlayment covering materials at edges or where openings are present. We do not pull off large sections of tile to inspect the Roof underlayment. If a Tile roof covering has been replaced we cannot verify that the entire roof covering underlayment has been replaced due to the tiles installed over the Roof underlayment . We recommend obtaining Documentation/ Transferable Warrantees/Guarantees . Flat roof coverings should have a maintenance schedule/ program from the day you own the property. We recommended that a licensed roofer inspect your flat roof covering at least once a year For General maintenance reasons.

**FYI**

Roof surfaces that are not safely accessible with a 17’ ladder will be inspected from the ground with binoculars or from other safe and accessible vantage points where possible. Tile or other roof material is prone to damage from foot traffic will be walked on only when, in the opinion of the inspector, it is safe to do so. Proper maintenance of the roof structure, covering, and attic ventilation is essential for all buildings.

The lifespan of a roof can vary greatly. The roofing material used, the type of underlayment installed, the installation/workmanship, the homes placement on the property in terms of direction, vegetation or tree limbs in contact

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with the building, weather conditions and the general maintenance are all factors. Most roofs require a degree of maintenance schedule. You may consider consulting a roofing contractor for a general maintenance schedule and possibly for common conditions to look for.

Most flat/low slope roof’s are not designed or intended to pond water. Ponding can lead to excessive deflection, stress, freeze/thaw cycle damage, and eventual failure of roof coverings and structural members. Therefore, when ponding or evidence of ponding on flat/low slope roof is noted in this report, measures should be taken to reduce or prevent the accumulation or collection of water on the roof surface.

The remaining serviceable life of any roof covering is directly dependent on future weather and climate conditions and on proper, regular maintenance. Any estimates of the remaining life of any roof covering material are specifically excluded in this inspection and report.

Have your roof inspected/cleaned off once a year by a licensed roofer as a part of your normal maintenance.

AZSOP: 6. SYSTEM: ROOFING 6.1 The inspector shall observe: A. roof coverings. B. roof drainage systems. C. flashings. D. skylights, chimneys and roof penetrations. E. signs of leaks or abnormal condensation on building components. 6.2 The inspector shall: A. describe the type of roof covering materials. B. report the methods used to inspect roofing. 6.3

The inspector is NOT required to: A. walk on the roofing. B. observe attached accessories including but not limited to solar systems, antennae, and lightning arresters.

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811!!"11#191$%&74'(3'()*+&)"&) ,& ,8-03-77''0-39329'0)&8-03-77''0-39329'0 212 Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 June 29, 2023

Re: Complaint No. 2023-02120

Dear Complainant and Respondent:

After the initial filing of the complaint 2023-02120, the Complainant filed the attached amended complaint containing additional complaint items.

A jobsite inspection is scheduled July 14, 2023 at 9:00 AM. The Complainant is required to be present. The Respondent’s attendance is requested and encouraged. The Registrar encourages both parties to make a good faith effort to resolve this complaint prior to the jobsite inspection.

If either party needs to reschedule the jobsite inspection, please notify the assigned investigator at least three business days prior to the inspection date to schedule a new date and time. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 If the parties resolve the complaint prior to the inspection, please notify the assigned investigator in writing and by phone as soon as possible.

Sincerely,

Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C007 04/21 01231245ÿ7897ÿ ÿÿÿ ÿÿ29249229ÿÿÿ

./01ÿ345678ÿ95/01:;45678<=7>:1?:@7AB

811!!"11#191$%&74'(3'()*+&)"&) ,& ,8-03-77''0-39329'0)&8-03-77''0-39329'0 212 Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 June 29, 2023

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-02120

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for July 14, 2023 at 9:00 AM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely,

Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812 602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 01231245ÿ7897ÿ ÿÿÿ ÿÿ29249229ÿÿÿ

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811!!"11#191$%&74'(3'()*+&)"&) ,& ,8-03-77''0-39329'0)&8-03-77''0-39329'0 212 Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 1 Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 2 Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 3 Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 1

JOBSITE Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 2

NEW WINDOW INTERIOR Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 3

NEW WINDOW EXTERIOR (1) Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 4

NEW WINDOW EXTERIOR (2) Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 5

NEW WINDOW EXTERIOR (3) Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 6

INCOMPLETE SHOWER FIXTURE Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 7

SHOWER FIXTURE MATERIALS ON SITE Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 8

INACCESSIBLE ATTIC OPENING Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 9

ATTIC OPENING DRAWINGS (1) Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 10

ATTIC OPENING DRAWINGS (2) Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 11

ATTIC OPENING DRAWINGS (3) Complaint #2023-02120 Inspection Date: 07/14/2023 9:00 AM JSI PHOTOS – Page 12

KITCHEN WINDOW WITH MISSING SCREEN Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Case No.: 2023-02120 Investigator: Lisa Melton Inspection Date: July 14, 2023 Inspection Time: 9:00 AM

Compliance Jobsite General Notes: A Written Directive was issued on May 3, 2023 which directed completion by June 2, 2023. On June 26, 2023, (almost three weeks after the expiration of the Directive), the Complainant provided a list of Items that had not been completed.

ATTENDEES: Complainant & Spouse: Michael Arteca & Maria Polleta Respondent: Brandon Holtzman & Rob Hardee

Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone.

Compliance Item 1: Window on the west wall is not finish. Block and lintel still exposed. Drywall not complete. Investigator’s Observation: Window was replaced by Respondent. Interior and exterior window installation are not complete. (See JSI Photos #2 - #5) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 2: The master bathroom shower fixture is only partially installed. The hand shower is not hooked up. Investigator’s Observation: Fixture installation is not complete. (See JSI Photos #6 - #7) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 3: There is no access to the existing attic. Investigator’s Observation: Access is not complete. Opening cover can partially slide from side to side, however, attic is blocked and is not accessible from this attic access opening. (See JSI Photos #8 - #11) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Compliance Item 4: There is no access to the master bathroom attic. Investigator’s Observation: Drawings do not show access to the master bathroom attic Governing Rule: Not Applicable.

Compliance Item 5: The window in the kitchen is missing a screen for one side. Investigator’s Observation: Screen is missing on one side of the kitchen window. (See JSI Photos #12) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

Note: Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued. COMPLAINT NOT BE REFERRED AT THIS TIME DUE TO ADDENDUM.

If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

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911111811 !" #$%&'())*$%+4,4845-842481, ./0123%!45671,,2700"82&9::;2 212 Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 August 14, 2023

License No. ROC 335007

Re:Complaint No. 2023-02120

WRITTEN DIRECTIVE FROM THE REGISTRAR

Dear Respondent:

DIRECTIVE REQUIREMENTS You are directed to remedy the following violations by the appropriate means:

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. A.R.S. §32-1154 (A) (2) (a), Departure from or disregard of: Plans or specifications in any material respect that is prejudicial to another without consent of the owner or the owner’s duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code. A.R.S. §32-1154 (A) (2) (b), Departure from or disregard of: A building code of this state or any political subdivision of this state in any material respect that is prejudicial to another.

Compliance Item 20: Master bath ceiling height and roof transition. This s another situation where we have been provided multiple excuses, including: - it was a framing mistake (Cory) – it had to do with the trusses and how they were fabricated (Brandon) – it was because we wanted to avoid a visible transition on the roof (Rob) – Line item said 8ft (Rob). If the ceiling height was changed to avoid a visible transition in roofline, the visible transition that is currently in place should be addressed. Investigator’s Observation: Subsequent to this inspection, the Complainant obtained an inspection by the City Building Official relative to the roof/attic. Inspector’s Notice has been provided to parties as additional information and is attached here. Respondent should comply with the Inspector’s Notice and provide documentation of compliance with the notice to the ROC Investigator. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. A.R.S. §32-1154 (A) (2) (a), Departure from or disregard of: Plans or specifications in any material respect that is prejudicial to another without consent of the owner or the owner’s duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 A.R.S. §32-1154 (A) (2) (b), Departure from or disregard of: A building code of this state or any political subdivision of this state in any material respect that is prejudicial to another.

Compliance Item 21: Drywall issues. Multiple outlets and vents have drywall defects, issues where the outlet plate or vent do not cover the opening in the wall completely. Investigator’s Observation: Voids at outlets, vents, switches, etc. are not acceptable and should be corrected by appropriate methods. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

ITEMS NOT REQUIRING CORRECTION The following complaint items require no action by the Respondent:

Compliance Item 18: Stucco. Holtzman used foam backing as a base for two of the four walls. To date, the following responses have been provided as to why no base was used on the north or east wall: - No idea why, that is odd, I’ll need to get back to you (Cory) – We used special wire on those walls (Brandon) – This is how we do commercial buildings (Stucco tradesman at site) – There is a base coat but you can’t validate it (Rob) – Not sure why (Larry) – Contract only says sand finish (R0b) We are not requiring the use of the “Diamond coat” product specifically. We are asking that the job be done consistently and correctly, whether Holzman uses foam backing or 3/8 inch base coat. Investigator’s Observation: Subsequent to this inspection, the Complainant notified me by email that they wished to remove this addendum Item. Governing Rule: Not Applicable.

Compliance Item 22: Other items. Holtzman has yet to acknowledge or address the following: - When the quest bathroom sink is used, water is now leaking into the hallway. This was never an issue before Holtzman performed work in this area, and we have not been living at the home. One of the shelves in the bathroom was knocked loose. The vanity was also knocked loose. When Holtzman fixed the roof shingle issue, were the wrong shingles removed first or did Holtzman place new shingles on top of them. Investigator’s Observation: Subsequent to this inspection, the Complainant notified me by email that they wished to remove this addendum Item.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 Governing Rule: Not Applicable.

Please direct all questions regarding this Directive to the undersigned Investigator.

Sincerely, Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C009 04/21 01231456ÿ289 ÿ ÿÿÿ ÿÿ9ÿÿ!"ÿ#884 5 83ÿ$%ÿ &ÿ'()48458 852 4567ÿ9:;<=>ÿ?;567@A:;<=>BC=D@7E@F=GH

*911"+&&+"1"1,181-./0523%03%12/1*/1""&/"&[number redacted] 0 1"/"&[number redacted] 0 214 01231456ÿ289 ÿ ÿÿ48458 852

911111811 !" #$%&'())*$%+4,4845-842481, ./0123%!45671,,2700"82&9::;2 212 ADDENDUM Jobsite Inspection Notes

Case No.: 2023-02120 Investigator: Lisa Melton Inspection Date: July 14, 2023 Inspection Time: 9:00 AM

Complainant: Michael Arteca Respondent: Holtzman Home Not Present: Improvement LLC Not Present:

Attendees: Complainant: Michael Arteca & Maria Polleta Respondent: Brandon Holtzman & Rob Hardee

Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone.

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Respondent should comply with the Inspector’s Notice and provide documentation of compliance with the notice to the ROC Investigator. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. A.R.S. §32-1154 (A) (2) (a), Departure from or disregard of: Plans or specifications in any material respect that is prejudicial to another without consent of the owner or the owner’s duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code. A.R.S. §32-1154 (A) (2) (b), Departure from or disregard of: A building code of this state or any political subdivision of this state in any material respect that is prejudicial to another.

Compliance Item 20: Master bath ceiling height and roof transition. This s another situation where we have been provided multiple excuses, including: - it was a framing mistake (Cory) – it had to do with the trusses and how they were fabricated (Brandon) – it was because we wanted to avoid a visible transition on the roof (Rob) – Line item said 8ft (Rob). If the ceiling height was changed to avoid a visible transition in roofline, the visible transition that is currently in place should be addressed. Investigator’s Observation: Subsequent to this inspection, the Complainant obtained an inspection by the City Building Official relative to the roof/attic. Inspector’s Notice has been provided to parties as additional information. Respondent should comply with the Inspector’s Notice and provide documentation of compliance with the notice to the ROC Investigator. (No photo) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. A.R.S. §32-1154 (A) (2) (a), Departure from or disregard of: Plans or specifications in any material respect that is prejudicial to another without consent of the owner or the owner’s duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code. A.R.S. §32-1154 (A) (2) (b), Departure from or disregard of: A building code of this state or any political subdivision of this state in any material respect that is prejudicial to another. 1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Compliance Item 21: Drywall issues. Multiple outlets and vents have drywall defects, issues where the outlet plate or vent do not cover the opening in the wall completely. Investigator’s Observation: Voids at outlets, vents, switches, etc. are not acceptable and should be corrected by appropriate methods. (See JSI Photos #2) Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov RCC100 08/19

Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 August 14, 2023

Re: Complaint No. 2023-02120

All:

Enclosed you will find a copy of additional information received by this office concerning the above referenced complaint.

If you have any questions or comments, please feel free to contact me.

Sincerely,

Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

Cc: File

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C005 04/21 01231456ÿ289 ÿ ÿÿ48458 852

911111811 !" #$%&'())*$%+4,4845-842481, ./0123%!45671,,2700"82&9::;2 212 Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 September 13, 2023

Compliance Jobsite Inspection Notice Re: Complaint No. 2023-02120

Dear Complainant and Respondent:

A Compliance Inspection has been scheduled for October 3, 2023 at 11:00 AM to determine the current status of the items listed on the issued Directive.

The Complainant is required to be present for this inspection. The Respondent is encouraged to be present but is not required to attend.

Complainant: SAFE ACCESS IS REQUIRED TO ANY AREA TO BE INSPECTED.

Sincerely, Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St, Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 License mailing address (if different from account/company address of record):

Holtzman Home Improvement LLC 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov

C012 05/21 Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 October 2, 2023

Re: Complaint Number 2023-02120

Dear Complainant and Respondent:

Due to a conflict in scheduling of one of the parties, the jobsite inspection scheduled for October 3, 2023 at 9:00 AM has been rescheduled for October 16, 2023 at 9:00 AM.

If either party is unable to attend, the Registrar requires 36-hours advance notice for cancellation or continuance.

Complainant: Safe access is required to any area to be inspected.

Should you have any questions regarding the above, please contact me.

Sincerely,

Lisa Melton Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

License mailing address (if different from account/company address of record):

Holtzman Home Improvement LLC 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C010 04/21 [number redacted]ÿ04895ÿ 8ÿ1143531 ÿ8;B

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822 22 209111114 !"## 21143531 020 Complaint #2023-02120 Inspection Date: 10/16/2023 9:00 AM JSI PHOTOS – Page 1

JOBSITE – NO WORK TO INSPECT Complainant: Michael Arteca 4248 N 4th Ave, phoenix, AZ 85013

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Respondent: Holtzman Home Improvement LLC DBA: 1625 W University Dr Ste 112 Tempe, AZ 85281

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Case No.: 2023-02120 Investigator: Lisa Melton Inspection Date: October 16, 2023 Inspection Time: 9:00 AM

Attendees: Complainant: Michael Arteca Respondent: Nick Martinez

Compliance Jobsite General Notes: JSI photos and audio was recorded with my agency issued Pixel 6 Pro phone

Compliance Findings:

Compliance Item 19: Proper attic ventilation. Holtzman has ignored our concerns on this front. Our understanding is that pink insulation can be used both on top of the ceiling or under the roof. If the insulation is on top of the ceiling, the attic must be properly ventilated. Right now, it is not. Had Holtzman followed the site plan this would not have been an issue, as no ventilation is needed when the insulation is on the roof. Is the standard practice to not ventilate an attic with insulation of this type? Investigator’s Observation at Jobsite Inspection: Subsequent to this inspection, the Complainant obtained an inspection by the City Building Official relative to the roof/attic. Inspector’s Notice has been provided to parties as additional information and is attached here. Respondent should comply with the Inspector’s Notice and provide documentation of compliance with the notice to the ROC Investigator. Investigator’s Observation at COMPLIANCE Jobsite Inspection: Prior to this inspection, Complainant provided document from City Building Official dated October 3, 2023, stating “Insulation still not installed per manufacturers installation instructions”. Document is attached here. Respondent has failed to comply with the Directive and did not request additional time to comply. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. A.R.S. §32-1154 (A) (2) (a), Departure from or disregard of: Plans or specifications in any material respect that is prejudicial to another without consent of the owner or the owner’s duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code. A.R.S. §32-1154 (A) (2) (b), Departure from or disregard of: A building code of this state or any political subdivision of this state in any material respect that is prejudicial to another.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 Compliance Item 20: Master bath ceiling height and roof transition. This s another situation where we have been provided multiple excuses, including: - it was a framing mistake (Cory) – it had to do with the trusses and how they were fabricated (Brandon) – it was because we wanted to avoid a visible transition on the roof (Rob) – Line item said 8ft (Rob). If the ceiling height was changed to avoid a visible transition in roofline, the visible transition that is currently in place should be addressed. Investigator’s Observation at Jobsite Inspection: Subsequent to this inspection, the Complainant obtained an inspection by the City Building Official relative to the roof/attic. Inspector’s Notice has been provided to parties as additional information and is attached here. Respondent should comply with the Inspector’s Notice and provide documentation of compliance with the notice to the ROC Investigator. Investigator’s Observation at COMPLIANCE Jobsite Inspection: Prior to this inspection, Complainant provided document from City Building Official dated October 3, 2023, stating “roof drainage not addressed”. Document is attached here. Respondent has failed to comply with the Directive and did not request additional time to comply. Governing Rule: ARS §32-1154 (A) (3), Violation of any rule adopted by the Registrar; Namely A.A.C. R4-9-108(b): A contractor shall perform all work in accordance with any applicable building codes and professional industry standards. For work to be performed in accordance with professional industry standards, a contractor shall use such skills, prudence, and diligence in performing and completing tasks undertaken that the completed work meets the standards of a similarly licensed contractor possessing ordinary skill and capacity. A.R.S. §32-1154 (A) (2) (a), Departure from or disregard of: Plans or specifications in any material respect that is prejudicial to another without consent of the owner or the owner’s duly authorized representative and without the consent of the person entitled to have the particular construction project or operation completed in accordance with such plans and specifications and code. A.R.S. §32-1154 (A) (2) (b), Departure from or disregard of: A building code of this state or any political subdivision of this state in any material respect that is prejudicial to another.

Note:

Please review the complaint items listed above. If any of the items have not been corrected at the time of the compliance inspection this complaint will be forwarded to the Registrar’s legal department and a citation may be issued.

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 If all items are corrected after receipt of this letter, please notify the Registrar’s legal department by sending a notice of compliance signed by the complainant to fax number (602) 364-0416 or by mail to: Arizona Registrar of Contractors, P.O. Box 18244, Phoenix, Arizona 85005-8244. Sincerely,

Lisa Melton Lisa Melton, Investigator #206 602 7716736 [email redacted] 1700 W Washington St,Suite 105 Phoenix, Arizona 85007-2812

1700 W. Washington Street, Suite 105 · Phoenix AZ 85007-2812

602.542.1525 · Toll Free 877.692.9762 · roc.az.gov C013 4/21 01231456ÿ289 ÿ ÿÿ48458 852

911111811 !" #$%&'())*$%+4,4845-842481, ./0123%!45671,,2700"82&9::;2 212 [number redacted]ÿ04895ÿ 8ÿ1143531 ÿ8;B

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822 22 209111114 !"## 21143531 020 Mediation Notice

Mediation Services Mediation services are available to the parties. What is Mediation? Mediation is a method of resolving disputes where the parties can end conflict without the expense and time associated with the full administrative process. Who Participates in During mediation, a mediator will attempt to help the Mediation? parties find an optimal solution to the conflict. Both parties must agree to participate in mediation, and both parties must bring a representative to mediation that has full authority to settle the entire matter. Mediation Is Not Neither the Registrar nor the Office of Administrative Mandatory Hearings will penalize a party for not agreeing to mediation. Where do the Parties The parties will meet at the Office of Administrative Meet for Mediation? Hearings to participate in mediation.

The Office of Administrative Hearings is located at 1400 West Washington, Suite 101, Phoenix, Arizona 85007. When does Mediation can occur after the Registrar issues a citation, but Mediation Occur? before the administrative hearing. Why Should Parties Mediation can be an alternative to the full administrative Consider Mediation? process. Mediation is beneficial because it is (1) time- efficient, (2) cost-effective, (3) confidential, and (4) capable of providing flexible solutions to complex problems. How to Request If the parties wish to mediate this case, they must file a Joint Mediation Request for Mediation with the Office of Administrative Hearings. A Joint Request for Mediation is included with this Mediation Notice. REGISTRAR OF CONTRACTORS OF THE STATE OF ARIZONA _________________________ Case No. _______________ COMPLAINANT,

v. JOINT REQUEST FOR MEDIATION _________________________ RESPONDENT.

REQUEST

The parties jointly request that this matter be referred to mediation in the Office of Administrative Hearings (OAH). ☐ This matter is set for hearing on __________________(date). ☐ This matter is not currently set for hearing. MEDIATION AGREEMENT By requesting this mediation and signing below, the parties understand, represent, and agree: 1. The parties are prepared to commence mediation and will be ready for mediation on _____________________(date); 2. The parties will participate in the mediation process in good faith; 3. This request for mediation is not intended to hinder or delay administrative proceedings; 4. No party will contend that the mediation limits the power of OAH and its administrative law judges to conduct an administrative hearing and issue decisions under A.R.S. §§ 41-1092 – 1092.12; 5. The parties will be courteous and respectful throughout the mediation process to all participants; 6. The mediation is completely voluntary and the principal purpose is to allow the parties a full and fair opportunity to discuss settlement; of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 7. The mediator may conduct joint and separate meetings with the parties and may suggest resolutions to the parties’ dispute, but the mediator has no authority to impose a settlement upon the parties; 8. The mediation process is confidential. Communications made, material created for or used during, and acts occurring during mediation are confidential and may not be discovered or admitted into evidence in any proceeding except as provided by A.R.S. § 12-2238; 9. The mediator is not subject to service of process or a subpoena to produce evidence or to testify regarding any evidence or occurrence relating to the mediation except as provided in A.R.S. § 12-2238(C); 10. Neither the mediator, nor the Registrar of Contractors, nor the Office of Administrative Hearings is subject to civil liability for any act or omission in connection with any mediation service or activity except for acts involving

intentional misconduct or reckless disregard of a substantial risk of injury to the rights of others; 11. Throughout the mediation process, each party must have a representative present who will have full settlement authority to settle all claims at issue in the administrative

proceeding. 12. The mediation process will terminate when: a. The parties reach settlement; b. The mediator determines that further efforts at mediation are no longer likely

to achieve a settlement; or c. One of the parties withdraws from mediation. _____________________________________ _______________________ Complainant (or representative) Date

_____________________________________ _______________________ Respondent (or representative) Date

of 3 REGISTRAR OF CONTRACTORS 1700 W. Washington St. Suite 105 – PHOENIX, AZ 85007-2812 Telephone (602)542-1525 1-877-692-9762 PREHEARING DISCLOSURE STATEMENT INSTRUCTIONS ***DO NOT SUBMIT THESE INSTRUCTIONS WITH THE PREHEARING DISCLOSURE FORM***

ADMINISTRATIVE RULES A copy of the Arizona Administrative Code’s Rules for the Registrar of Contractors can be located on the Registrar’s Website.

PREHEARING DISCLOSURE REQUIREMENT Under A.A.C. R4-9-118(A), before a hearing, the parties must prepare a disclosure statement. The disclosure statement must contain: • A list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony; and • A list of all the exhibits that the party will use at the hearing.

FILE PREHEARING DISCLOSURE STATEMENTS • The Prehearing Disclosure Statements and Exhibits may be submitted to the Arizona Office of Administrative Hearings using any of the following: • Electronically: https://portal.azoah.com/submission/ • In-Person or by Mail: 1740 West Adams Street, Lower Level, Phoenix, Arizona 85007

EXCHANGING DISCLOSURE STATEMENTS AND EXHIBITS Under A.A.C. R4-9-118(B) (effective November 5, 2017), a party to the hearing must serve on every other party and file with the Office of Administrative Hearings a copy of: • The disclosure statement; and, • Any exhibit that the party will use at the hearing. Service: The disclosure statement and exhibits must be served on all parties in accordance with Arizona Administrative Code R2-19-108 Filing Documents. Under A.A.C. R2-19-108, service is completed by: • Personal delivery; • 1st class, certified or express mail; or • Facsimile. Timing: The disclosure statement and the exhibits must be served and filed not less than seven calendar days before the date of the hearing. Under A.A.C. R2-19-108, a document is served on a party: • On the date it is personally served; • Five days after it is mailed by express or 1st class mail; • On the date of the return receipt if it is mailed by certified mail; or • On the date indicated on the facsimile transmission.

CONSEQUENCES FOR FAILING TO DISCLOSE Under A.A.C. R4-9-108(C), if a witness or an exhibit is not timely disclosed as required the rules, and good cause for the failure to disclose is not shown, then the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

Form RC-L-800A Prehearing Disclosure Statement Rev. 10/08/2019 Instructions Form PREHEARING DISCLOSURE STATEMENT FORM RC-L-800A

PART 1: WITNESS LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the witnesses the party will call to testify, including the witnesses’ contact information and a brief description of the subject matter of the witnesses’ expected testimony. If you need additional space to list all witnesses, complete and attach additional Witness Lists. Example 1. Name 2. Telephone Number 3. Email Address

John Doe (123) 456-7890 [email redacted] 4. Subject Matter of Expected Testimony

John Doe will testify regarding the poor workmanship and poor installation of the Garage Door. Mr. Doe will also testify regarding the invoices and change orders for the project.

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Witness 1. Name 2. Telephone Number 3. Email Address

4. Subject Matter of Expected Testimony

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 1 of 3 PART 2: EXHIBIT LIST DOCKET NO. Under A.A.C. R4-9-118(A), before a hearing, a party must prepare a disclosure statement containing a list of all the exhibits that the party will use at the hearing. Note: All exhibits listed below must be provided to all parties to the hearing. See A.A.C. R4-9-118(B). If you need additional space to list all witnesses, complete and attach additional Exhibit Lists. Example Contract for new garage door. Invoice #10001 – Cost for garage door replacement.

Exhibit Exhibit Name

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 2 of 3 PART 3: ACKNOWLEDGEMENT & SIGNATURE I certify that the above information is true and correct and that I will serve a copy of this disclosure statement and any exhibits listed in Part 2 to all parties to the hearing in accordance with A.A.C. R4-9-118. I acknowledge and understand that if I fail to properly disclose a witness or exhibit, the administrative law judge may: • Order that certain witnesses or exhibits not be used at the hearing; • Order that a particular fact is or is not established for the record; or, • Order that a charge, a defense, a claim, or some portion thereof, be dismissed.

I am the (check one):  Complainant  Respondent Docket No.

Print Name Signature Date

Form RC-L-800A Prehearing Disclosure Statement Rev. 1/15/2019 Page 3 of 3 Katie Hobbs, Governor Martin Quezada, Director